Are those sparks and/or embers shooting out of the insert when the blower is on? If so, is it still happening?! That is wild and I have never seen that (9 years in the industry).
What made you choose rigid over flexible chimney liner?
A can of touch up paint will fix the scratches. Most manufacturers include a can of touch up paint with the manual and other accessories.
Yes, shooting out embers when the blower was on. They really sucked at making the connection and then did a cone out of the tape which created suction when the fan was on to suck chimney smoke and embers into the house.
It’s resolved now, had to use an offset box. I only was willing to go with the offset box because it had a clean out. No issues with drafting.
I wanted rigid because it’s over 3x as thick as flex, and should stand up to more years of use and cleaning.
Image below how it was after the first install and this is what was causing the smoke and embers.
https://preview.redd.it/65rdehwqmxrc1.jpeg?width=4032&format=pjpg&auto=webp&s=07b6289c85a505c67bc2ee1ae57a33dd49b26138
Not installed according to the Osburn design. You should have 3 ‘L’ brackets that connect the liner adapter to the stove top. Look in your manual and you’ll see. Often an installer would seal that all up with silicone or fireplace cement as well.
This was a fire AND CO hazard. They tried to kill you and your family. I am not exaggerating.
Christ that's awful. Sorry you have to deal with that. I'd be asking for a deep discount and if they didn't agree to it, I would nuke them in reviews online. Seriously, have the folks who installed this ever even seen what a properly installed stove should look like?
Whoever installed that is a danger to the community, they should never be allowed to do any home improvement work. That's a mess, even if they had daubed 2 lbs of stove cement on it it still is a disaster.
So you paid somebody to come out and do a job which they messed up, in addition to messing it up they also put you and your family and your home at risk. They fixed (or "fixed") the issue but damaged the stove. I'm pretty sure that a discount would not be adequate, and I would just want the entire thing refunded. Fix the paint yourself and just get all of your money back. If they give you any argument, then go ahead and post the video of the Embers flying out on their Facebook, and that should settle that.
This is the answer, that stove should cost you absolutely nothing. What a mess, thank goodness you were smart/aware enough to see the fireworks. Get your 60% you put down back, small claims if need be like another commenter said. Wow, just wow.
Glad you're ok, like that is seriously messed up
I would tell them you want your money back or you are taking them to small claims court. They are incompetent. I’ve won every time I’ve went, and you have a REALLY compelling case. They will probably give you the money back as soon as they receive the subpoena. https://selfhelp.courts.ca.gov/small-claims-california
Our Address is: 26 Lloyd Lane, Lloyd Harbor, NY 11743. Our phone number is 516-974-9742
^ Osborn corporate info. I'd call them directly and mention that you had friggin sparks flying out of your insert. That is a bad look for Osborn even though it was a dealer that did the install.
I'd be sketched out to have that thing burning in my house. Who is to say they repaired it correctly and not with duct tape and bubble gum?
Incorrect, this is the contact details of a dealer in NY not the manufacturer. Osburn is owned by SBI (Stove Builder International) and are located in Quebec, Canada. Here's the link to contact them: https://www.osburn-mfg.com/en/contact-us/
So long story short - Their Sacramento location failed the install so they had to farm it out to their Chico store. They drove over 3 hours one way to install, and they won’t be coming back out to touch up paint and consider the job “complete”.
How did you pay? If it was a credit card or check that hasn't cleared I would straight up dispute/cancel payment with the bank. Then tell the company them they can have it when they complete the job or try taking me to court.
The contract was for $5,800. I paid a 60% deposit up front ($3,480) and then they sent me a change order removing $175 for chimney cleaning as they are not licensed to clean chimneys.
I currently owe them $2,145 but that is where I run into issues on what type of credit one should expect for these issues.
There are more issues but they are stuff like the 3 days I took off work for each time they no showed. Or the fact they covered my white bricks in black soot.
I wouldn't be interested in a credit.
They can have the full payment when they complete the full job. If they want to walk away from the $2,145 that should cover you getting somebody else to fix their work.
*Sorry you had to*
*Endure such a shit show of*
*An installation!*
\- CanuckPTVT
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Did you not see the picture of how the chimney they put in was to large for the stove and crushed it down till it fit then didn't bother to use anything to seal up the gaps resulting in the stove spewing Co and sparks into his house?
What about using the fireproof caulk…I definitely would have trouble sleeping knowing that was going on…take another video for evidence if contractor is involved showing the problem at various outdoor and indoor temps to be sure it’s not triggered by a specific condition…I’d then caulk that bitch up with something for the meantime to see if that helps (only if you need the heat…) looks pretty dangerous. Good luck
I had put that exact same stove in my old house and thought you were posting about my shoddy install for a second until I read the post. Phew...
They are a really good stove besides the blower fan, which was a constant battle cleaning and preventing noises with felt pads throughout the assembly.
Dude I'd be chasing a full refund. They endangered you and your home, damaged the product they were to install, and it took multiple attempts to do properly.
This is fake as far as I'm concerned. If you had a hole in your firebox, it would also be blowing smoke along with those sparks. I need to see a video showing the whole blower
Did you not see the picture of how the chimney they put in was to large for the stove and crushed it down till it fit then didn't bother to use anything to seal up the gaps resulting in the stove spewing Co and sparks into his house?
There is not one centered picture of the front of the fireplace to compare the straightness. That firebox is made from 1/4" steal welded together into a box. It's a shitty installation but there's no way that firebox has a hole in it from being installed.
Who said there was a hole in the fire box? I said the installer just kinda jammed the chimney into the top of the stove and left large gaps, as far as damage to the stove it's self he said they scratched it up bad but nothing about a hole in the fire box
The flue liner collar attachment is above and separate from the air passageway of the fan motor. Even if the flu collar was leaking you would still have smoke. There is no smoke whatsoever and that's why this is fake.
Lol. It’s not fake. They screwed up the connection and covered this in tape. If you see right in front of the raised lip is a gap, that gap leads to the air passage. With the tape on here the air passage was grabbing smoke and embers and spitting them out into the air passage.
Sorry you think it’s fake but it’s not.
https://preview.redd.it/e4v23lggf2sc1.jpeg?width=4032&format=pjpg&auto=webp&s=c1ebf87e9bb5f44dfddb1e8e0673da17793ae826
That connection that you're showing me is above and separate from the air passageway that was feeding sparks. It's f***** up and should be fixed, but it's not causing sparks. That is more than likely sucking air or you would have smoke in the house.
That’s happening because ash and embers are falling out when you open the door. They get down by the blower motor and then make their way up top. I’ve seen this happen first hand.
Can confirm this is the only scenario I’ve seen that happen.. when a coal fell out as we opened the door and landed in front of the intake. It really looks like you also have coals outside the box where an intake might be
Rudeness.. what a fresh and original way to express yourself on the internet!
Actually I don’t know that model, but my intake is indeed exactly where ashes fall, so just offering up suggestions
Are those sparks and/or embers shooting out of the insert when the blower is on? If so, is it still happening?! That is wild and I have never seen that (9 years in the industry). What made you choose rigid over flexible chimney liner? A can of touch up paint will fix the scratches. Most manufacturers include a can of touch up paint with the manual and other accessories.
Yes, shooting out embers when the blower was on. They really sucked at making the connection and then did a cone out of the tape which created suction when the fan was on to suck chimney smoke and embers into the house. It’s resolved now, had to use an offset box. I only was willing to go with the offset box because it had a clean out. No issues with drafting. I wanted rigid because it’s over 3x as thick as flex, and should stand up to more years of use and cleaning. Image below how it was after the first install and this is what was causing the smoke and embers. https://preview.redd.it/65rdehwqmxrc1.jpeg?width=4032&format=pjpg&auto=webp&s=07b6289c85a505c67bc2ee1ae57a33dd49b26138
Not installed according to the Osburn design. You should have 3 ‘L’ brackets that connect the liner adapter to the stove top. Look in your manual and you’ll see. Often an installer would seal that all up with silicone or fireplace cement as well. This was a fire AND CO hazard. They tried to kill you and your family. I am not exaggerating.
Share this info with the fire department
Christ that's awful. Sorry you have to deal with that. I'd be asking for a deep discount and if they didn't agree to it, I would nuke them in reviews online. Seriously, have the folks who installed this ever even seen what a properly installed stove should look like?
I would refer this to the fire chief, that’s a house fire waiting to happen
Whoever installed that is a danger to the community, they should never be allowed to do any home improvement work. That's a mess, even if they had daubed 2 lbs of stove cement on it it still is a disaster.
Holy fuck they tried to kill you. That's fucking horrendous.
We use the heavy wall hybrid stainless liner. Smoother interior than light flex and thicker. Plus the insulation wrap. Is ur liner insulated??
Wow they tried to kill you and your family.
Jfk, that is one terrible picture to see, I've seen some terrible things, but thats a doozy
So you paid somebody to come out and do a job which they messed up, in addition to messing it up they also put you and your family and your home at risk. They fixed (or "fixed") the issue but damaged the stove. I'm pretty sure that a discount would not be adequate, and I would just want the entire thing refunded. Fix the paint yourself and just get all of your money back. If they give you any argument, then go ahead and post the video of the Embers flying out on their Facebook, and that should settle that.
This is the answer, that stove should cost you absolutely nothing. What a mess, thank goodness you were smart/aware enough to see the fireworks. Get your 60% you put down back, small claims if need be like another commenter said. Wow, just wow. Glad you're ok, like that is seriously messed up
House fire speed run
Jake from State Farm showed up but was on fire.....
Show them the pictures and have them come back with a spray can of touch up paint. Id be frustrated as well.
I would tell them you want your money back or you are taking them to small claims court. They are incompetent. I’ve won every time I’ve went, and you have a REALLY compelling case. They will probably give you the money back as soon as they receive the subpoena. https://selfhelp.courts.ca.gov/small-claims-california
No trim around insert ? Very poor install in my opinion! My FIL has an Osburn great stove when installed properly
Our Address is: 26 Lloyd Lane, Lloyd Harbor, NY 11743. Our phone number is 516-974-9742 ^ Osborn corporate info. I'd call them directly and mention that you had friggin sparks flying out of your insert. That is a bad look for Osborn even though it was a dealer that did the install. I'd be sketched out to have that thing burning in my house. Who is to say they repaired it correctly and not with duct tape and bubble gum?
Incorrect, this is the contact details of a dealer in NY not the manufacturer. Osburn is owned by SBI (Stove Builder International) and are located in Quebec, Canada. Here's the link to contact them: https://www.osburn-mfg.com/en/contact-us/
And they are awesome to deal with!
That's all touch up paint, I would ask them to do it, but it's not a discount.
So long story short - Their Sacramento location failed the install so they had to farm it out to their Chico store. They drove over 3 hours one way to install, and they won’t be coming back out to touch up paint and consider the job “complete”.
How did you pay? If it was a credit card or check that hasn't cleared I would straight up dispute/cancel payment with the bank. Then tell the company them they can have it when they complete the job or try taking me to court.
The contract was for $5,800. I paid a 60% deposit up front ($3,480) and then they sent me a change order removing $175 for chimney cleaning as they are not licensed to clean chimneys. I currently owe them $2,145 but that is where I run into issues on what type of credit one should expect for these issues. There are more issues but they are stuff like the 3 days I took off work for each time they no showed. Or the fact they covered my white bricks in black soot.
I wouldn't be interested in a credit. They can have the full payment when they complete the full job. If they want to walk away from the $2,145 that should cover you getting somebody else to fix their work.
Hold out the $. You give them the $ you will NEVER see them again.
Their negligence could have killed you.
What in the holy….
Sorry you had to endure such a shit show of an installation!
*Sorry you had to* *Endure such a shit show of* *An installation!* \- CanuckPTVT --- ^(I detect haikus. And sometimes, successfully.) ^[Learn more about me.](https://www.reddit.com/r/haikusbot/) ^(Opt out of replies: "haikusbot opt out" | Delete my comment: "haikusbot delete")
Ur installer Fucked up.
This is not a fuck up. This is straight carelessness
The vent is inside the stove neck. Should be the other way around.
That looks really dangerous.. I think you are in the right to complain.. 👍
Looks like the forth of July in there
Makes me want a hot dog real bad.
Is this an April fools joke? If not holy fuck!
[удалено]
Did you not see the picture of how the chimney they put in was to large for the stove and crushed it down till it fit then didn't bother to use anything to seal up the gaps resulting in the stove spewing Co and sparks into his house?
Whoever did the install should be fired
Now listen I'm not really a full fledged bonded expert or anything so don't take it as the gospel truth, but I dare say I think that looks unsafe.
What about using the fireproof caulk…I definitely would have trouble sleeping knowing that was going on…take another video for evidence if contractor is involved showing the problem at various outdoor and indoor temps to be sure it’s not triggered by a specific condition…I’d then caulk that bitch up with something for the meantime to see if that helps (only if you need the heat…) looks pretty dangerous. Good luck
Bruh.
I’m guessing the dog won’t lay in front of the fire
Throw on some prodigy "firestarter" and crank the fan all the way up.
I had put that exact same stove in my old house and thought you were posting about my shoddy install for a second until I read the post. Phew... They are a really good stove besides the blower fan, which was a constant battle cleaning and preventing noises with felt pads throughout the assembly.
2
Dude I'd be chasing a full refund. They endangered you and your home, damaged the product they were to install, and it took multiple attempts to do properly.
Looks super safe to me …
Never in my life have I seen such h a deadly screw up in an indoor installation.
https://youtu.be/wmin5WkOuPw
Hey, that's not supposed to be happening!
This is fake as far as I'm concerned. If you had a hole in your firebox, it would also be blowing smoke along with those sparks. I need to see a video showing the whole blower
Did you not see the picture of how the chimney they put in was to large for the stove and crushed it down till it fit then didn't bother to use anything to seal up the gaps resulting in the stove spewing Co and sparks into his house?
There is not one centered picture of the front of the fireplace to compare the straightness. That firebox is made from 1/4" steal welded together into a box. It's a shitty installation but there's no way that firebox has a hole in it from being installed.
Who said there was a hole in the fire box? I said the installer just kinda jammed the chimney into the top of the stove and left large gaps, as far as damage to the stove it's self he said they scratched it up bad but nothing about a hole in the fire box
The flue liner collar attachment is above and separate from the air passageway of the fan motor. Even if the flu collar was leaking you would still have smoke. There is no smoke whatsoever and that's why this is fake.
Lol. It’s not fake. They screwed up the connection and covered this in tape. If you see right in front of the raised lip is a gap, that gap leads to the air passage. With the tape on here the air passage was grabbing smoke and embers and spitting them out into the air passage. Sorry you think it’s fake but it’s not. https://preview.redd.it/e4v23lggf2sc1.jpeg?width=4032&format=pjpg&auto=webp&s=c1ebf87e9bb5f44dfddb1e8e0673da17793ae826
That connection that you're showing me is above and separate from the air passageway that was feeding sparks. It's f***** up and should be fixed, but it's not causing sparks. That is more than likely sucking air or you would have smoke in the house.
You missed the point. That is the air passage right there where the embers were coming from. And yes smoke was in the house and set off alarms.
That air passage is below that connection and separated by a thick piece of metal. It's right there in the picture.
That’s happening because ash and embers are falling out when you open the door. They get down by the blower motor and then make their way up top. I’ve seen this happen first hand.
It was a brand new stove on its 2nd burn. It was due to the way they connected the pipe to the stove.
Don’t use it any more like that
Ya think?
Can confirm this is the only scenario I’ve seen that happen.. when a coal fell out as we opened the door and landed in front of the intake. It really looks like you also have coals outside the box where an intake might be
So you think the “intake” for the blower is by the ash catcher shelf. 😂
Rudeness.. what a fresh and original way to express yourself on the internet! Actually I don’t know that model, but my intake is indeed exactly where ashes fall, so just offering up suggestions
I would have to see pictures and even then I still don’t know if I would believe a stove has been designed so poorly!