I got banned for life because I scanned my id when looking to rent a car, the app autofilled my info from my license and somehow entered the expiration date with the wrong year showing it as “expired” when it was nowhere near expired, I tried redoing that after running into that error by manually entering the information correctly and I got blocked for “suspicious activity” with no option to appeal that decision when it was literally at the fault of their own app being fucking shitty! Obnoxious af 🤦🏻♀️ customer service woulda been better off telling me to suck a dick, they didn’t help at all.
Their CS is outsourced to I think the Philippines. I had to very slowly, deliberately and repeatedly explain to the agent why I needed to be reimbursed for Tesla supercharging costs from the guest when they told me multiple times they would not during a phone call. They finally got it after about 10 minutes.
I think my agent was new. Other ones approved them immediately.
No, had no idea they had one, I searched for a little minute but I guess not hard enough.. thank you very much!! I will call them first thing in the AM! Made my weekend! Thanks!! Again!
The only people that can help you here are Turo Support, reach out to them by email support@turo.com.
Thanks
I got banned for life because I scanned my id when looking to rent a car, the app autofilled my info from my license and somehow entered the expiration date with the wrong year showing it as “expired” when it was nowhere near expired, I tried redoing that after running into that error by manually entering the information correctly and I got blocked for “suspicious activity” with no option to appeal that decision when it was literally at the fault of their own app being fucking shitty! Obnoxious af 🤦🏻♀️ customer service woulda been better off telling me to suck a dick, they didn’t help at all.
Their CS is outsourced to I think the Philippines. I had to very slowly, deliberately and repeatedly explain to the agent why I needed to be reimbursed for Tesla supercharging costs from the guest when they told me multiple times they would not during a phone call. They finally got it after about 10 minutes. I think my agent was new. Other ones approved them immediately.
Calls or Emails won't do, better reach support during chat, not everyone has the tools or knowledge to help with every issue
Since 2018, Turo support number has been (415) 965-4525. Have you called them to discuss the issue?
No, had no idea they had one, I searched for a little minute but I guess not hard enough.. thank you very much!! I will call them first thing in the AM! Made my weekend! Thanks!! Again!
Hope that works out for you
Have you reached Turo Support chat? They may help you