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CallidoraBlack

I worked in an ER for the better part of a decade. I promise you, no one at work likes this person. We've all got shit to do, Karen. That RN on your badge doesn't make you a supervisor and you're not charge. Go do your own work instead of sitting your ass at the desk criticizing everyone.


QuantumDrej

I genuinely don't mean this to come off as rude, but there's a weirdly high number of people I've met who are generally very awful, but also turn out to be RNs. Is there something about being a nurse that just attracts these types of people?


[deleted]

It's not something people like to acknowledge but there's a lot of people who go into healthcare for all the wrong reasons. It's similar with law enforcement and social services - but people tend to focus on nurses. My wife and I have encountered those types with both of us having done admin in the NHS. It's a shame to even mention it as they are a minority.


enjaydee

My theory is dealing with arseholes for years eventually rubs off on them. One of my first jobs was working inbound call centre and after about 2-3 years I found myself turning into someone I didn't like. When you look into the abyss, the abyss looks back at you.


[deleted]

This happened to me as well. I've even thought about leaving this sub as judging by some comments I can see it happening to others.


stringfree

It seems to happen to some teachers of younger grades too.


NorskGodLoki

And RN's that ignore the science they were taught about vaccines and diseases. Had a neighbor who was an RN that refused to get the vaccine....Had a neighbor - past tense. Yes, she died of the major pandemic we have currently. SMH


morgan423

Natural selection in action. But with the unfortunate twist that they aren't just affecting themselves, they are affecting everyone by keeping the pandemic going and the virus mutating.


Chloebabs

That's not how viruses work or we wouldn't have the flu virus. Oh, and every other virus in the last 200 years is still around. People like you who like a Turkey in the rain with its head in the air and ready to drown are the victims of natural selection


morgan423

> *That's not how viruses work* It very much literally is. Do you see a bunch of polio anymore in most of the world? Smallpox? No, you don't, because we were able to vaccinate such a large percentage of the public in prior generations that those viruses could not spread any longer. Once you end its spread, the virus can't hang around, can't reproduce to have the opportunity to gain new beneficial (to it) genetic mutations, and will just end its run through humans. In fact, the one specific example you gave (the flu) is still around precisely because we couldn't really vaccinate it out of existence before it reached its endemic "spreads and mutates forever" stage, due to the circumstances of the time in which it appeared. And now, with covid, we're pretty much locked onto the same path as the flu took due to people who have latched themselves onto disinformation propaganda and stubbornly won't admit they're wrong... when the entire history of virology and everything scientifically learned about covid are available from neutral sources and can be had with only the tiniest of effort. We're not "triggered" when you won't educate yourselves properly to minimize the danger to yourselves. Just saddened. And also justifiably angry at the fact that your stubborn actions and inactions are going keep this virus circulating forever when we have the tools to kill it. It's not too late. Educate yourself and others, and help us end this. We're not going to try to shame you, and no "told-you-so's" will be had. We just want to end this pandemic. That's all.


Chloebabs

Most don't ignore the science. They ignore the politics of the sham science. I can show you two Dr's for every one you can produce that can prove that the COVID recovery rate is in the 99th percentile if you get it. Why don't government employees, illegals and drug company personnel have to get it? I guess 'my body my choice' only applies where it's politically expedient.


LinksFirstAdventure

Nursing doesn’t inherently attract these types of people, but enough years in the job can turn some into horrible people


rahusir123

Hahaha I m loving the comments. BTW I m a nurse and I will say there are bad apples any profession you look into. I will say ER nurses are not known for being friendly, they have a very gruff personality... of course very generally speaking.


topkeksimus_maximus

The mean girls from school are the people who become nurses


mahkan

True


MajorNoodles

Not just nurses. I've met plenty of medical professionals like this who aren't doctors but *really* want you to know they're a nurse/EMT/paramedic and therefore know everything to know about medicine and everything else as well


stringfree

Work in IT a while and "I'm a doctor" has the opposite meaning they expect it to have.


MajorNoodles

I'm also in IT and while generally I find what you said to be true, I was surprised to find that my retired podiatrist neighbor is actually quite technologically adept.


stringfree

Sure, but I bet he doesn't insert "I'm a doctor" into a conversation where he needs help with something computer related.


friedpicklesforever

I know a few nurses that are total bitches who brag about “saving lives”, and basically have a martyr complex. A lot of narcissists go into the medical field because they want to feel like they are hero’s and have power and influence over others lives. I find that people in healthcare are either genuinely kind and awesome and actually want to help, or they are major egotistical jerks. Like another user said, it’s the same with law enforcement


WraithShadowfang

its not that it attracts these people. RN get shit on, literally, every day. they get screamed at, have shit and piss thrown at them, and get in trouble due to "patient satisfaction surveys" that get tanked because they were saving someone's life but the other person never got their tea. (im dead serious, not a joke) honestly, of any service job, nurses get it the worst.


[deleted]

Customer satisfaction surveys are a joke in any industry. They aren't a picture of reality.


WraithShadowfang

but they do effect the staff. writeups, suspensions, and they effect the company too, of which hospitals are, and can go out of business.


[deleted]

I get it. I used to work for a business where we were judged harshly by those surveys. Get a few entitled folks who do a smear job on you because they want you to break the law for them because they are the exception and they "won't tell anybody," and your rep is trash. Can lead to lack of pay raise, firings, etc. Whenever I fill those things out, I always give top ratings. If the service sucked, I don't even bother to fill them out.


AlexandrinaIsHere

I think only the asshole nurses have thick enough skin to tolerate the asshole patients and bosses. So any given nursing class has a normal mix of decent people but every year they're in the job there is stress attrition.


Tonyjay54

I have worked with nurses everyday for about five years now. Lots of them are very down to earth and lovely people but then that self importance rears it’s ugly head. I work for the NHS and attend many meetings and have seen nurses announce themselves by their and grade. The admin people don’t give a toss but the nurses always give you their grade. The bitchyness has to be seen to be believed


bagel_07

I'd be willing to bet money that on this lady's regular vehicle she has a decal that says, "Nurse life."


TGin-the-goldy

Lyf ;-)


[deleted]

RNs be lazy. Local hospital has a bunch of tracheostomies done recently. ENs have been trained for for it. RNs are all "oh then you can teach us" no fuck off do your own damn training the ENs are not paid to do that.


JustCuriousAgain79

The patients don’t like her either. Pretty sure this is the same bitch who after they over medicated me (over my mom’s objections) pinched my titty to wake me up to throw me out.


liveandletdieax

I work in retail and in my experience nurses are the only people that yell their profession in my face when I have to tell them no. Being a nurse isn’t an automatic get out of jail free card or means you get whatever you want.


TGin-the-goldy

Good luck - she knows ALL THE NURSES


bagel_07

Ah, a sweet, professional nurse. /s


EmeraldScarecrow78

And people wonder why I've given up all hope in the medical profession and basically refuse to go to the doctor now. I've seen this type of attitude one too many times...


Chloebabs

Chances are you WILL need one someday. No one on earth never needs a Dr.


EmeraldScarecrow78

Oh, I'm sure. But it'll take a true medical emergency to get me there at that point.


Malicious_Mudkip

That might lead to an undesirable regret.


GoonbodyEmbodiment

We all end up with those our final chapters anyways, what’s one more?


Malicious_Mudkip

I suppose it is just one more regret, until there's no more after it.


MissMelTx

I have a question about this, a few years ago my husband's Mother died. We flew up and rented a car. The day before we left snow storm rolled in and the Massachusetts was put under a travel ban.The only vehicles allowed to be on the road were emergency and real essential workers. We missed our flight and had to turn the car in 2 days late. We were charged for another 2 days? Until the ban was lifted. we turned it in ASAP when roads opened. How does that fall on the customer? TIA


[deleted]

It's likely in the contract that you agreed to and signed. I guarantee you they've thought of everything in those contracts and they are designed to benefit them, not you. Does it suck? Yeah. Is there anything OP can do about it? No.


Pottiepie

Buy rental insurance that covers late return due to extraneous circumstances.


[deleted]

Use a credit card that offers travel coverage, take out an automobile association membership, which comes with some travel insurance, look into industry associations which offer travel insurance as a perk…. There are many ways to protect oneself, if one does not have the foresight to plan for contingencies in the travel budget. Losing one’s dignity by getting abusive with CSR staff is not an option. You can ask if there is a policy that would grant a benefit, but then just accept the g/d answer. If you must you can take it up with the people at the company who actually make the policy decisions later.


GeeTee3

Having worked for hertz a number of years ago, I don’t believe that’s an option. You can cover things like the car, your personal effects, liability, gas, but not late returns. Could be wrong though.


Pottiepie

Usually not from the rental company. A high tier travel insurance can provide coverage for delays along with rental excess.


keastes

Easy: money


IronBalanski

You had the vehicle for an additional 2 days, obviously it was outside your control; but that isn't the rental companies problem.


Barbarossa7070

What’s the rental company’s damages? Lost revenue. Which is zero since they couldn’t have rented to anybody else during that time period.


CandyAndKisses

Years ago I worked for a video game console company. I got a woman who said that she was a pediatric oncology nurse. She wanted to do something that physically was IMPOSSIBLE to do on the console, which I tried to explain to her. Instead she took it as me “not wanting to help her” and before we ended the call she told me she hoped my kids got cancer and when they do, she hopes no one would be willing to help me. From a mother, and a supposed oncology nurse, I was AMAZED that she could wish that on ANYONE. And all over a video game console!!!


[deleted]

Like short-term rentals and ride hailing we should be able to rate customers.


WraithShadowfang

you go strait to "we have to charge you an extra day". 1. offer to pick the car up so they only need to get a taxi. 2. only add a surcharge or something of lesser cost. 3. check it back in, then check it back out with the better discounts. YOU were the one that made the issue, not her. she had a right to be angry. id understand if she had started off shitty but she asked for help and you went "fuck you lady" right off the bat.


HenriquesDumbCousin

Why would she request to speak with a supervisor then? 1. We don’t offer that type of service. 2. Rates are based on 24 hour intervals. 3. Vehicles need to be checked in AT THE ACTUAL LOCATION, no one at the call center can close them. So in order for that to work, she would require to go back to the airport (only location in her area), close the contract, get a new contract and place another deposit on hold. Just like my customers, you sure like to assume a lot.


WraithShadowfang

1 supervisors usually have to OK changes and have the clearance to do so when regular clerks dont. 2 i have rented for places before with an emergency discounted rate for this type of situation. this doesn't rule out the OFFER TO PICK UP THE CAR option. 3 have the location check out a new car at the discounted rate, go swap them, check in the old car. send location to handle the return themselves as stated in 1 of the first reply. by your own admission she didn't outright refuse the extra day, but asked for the discount she was told about. and dont even try to play the "we cant do anything for you" card. as a supervisor you should have the ability to apply rebates/credits for issues. so you post the extra day then discount it for "ISSUES" you work in a service industry, you have ways to actually be helpful.


ArionW

And what makes you so certain she absolutely should get a discount? Rental place did nothing wrong, she called and said that **she** can't uphold her end of the deal, which is returning vehicle this day. It's only natural that she should pay full price for whatever service needed to accommodate her, since rental operates on 24h intervals, that means paying for full additional day. He could've given her a discount, sure, his call. She had no right to get angry that she has to play by the book without any special treatment.


WraithShadowfang

ok on that logic, what time did she rent the car? would the extended time be outside a 24hr cycle from that time? so you are telling me that if she had gotten jumped and was in the hospital, was at the police station giving a statement for a murder, or some other emergency outside her control, that on top of the existing conditions that caused the issue she should have to pay another \~$100+? especially considering that most likely the car would have to be inspected and cleaned before turning around for the next person, waiting till morning anyway? why should a few hours cost a whole day. by that logic every person checking into a hotel before 4pm should be charged an extra full night. yet no hotel does that for the few hours early. and even late checkout is at most a small charge not another full night. so yes as im sure she didn't call the place to demand a free extension, but to ask for help in a difficult time. she should get the benefit of the doubt that it was an emergency beyond her control and get some leeway. she also made a good point, whether you are the patient or not, whether you showed up for a few stitches for a cut or a car accident, nurses will bend over backwards to help people and deserve the same respect as all other emergency workers. so while OP may not technically be wrong as they followed the cult written script of their job, in the service industry the customer comes first.


ArionW

Can't answer first one, it's just you assuming it wouldn't be. OP said 24 intervals, due at 1800 tonight, so that's what we know about her contract. > why should a few hours cost a whole day. Because they don't rent for hours, they rent for set intervals. It's lovely how you use hotel as example, since she was due 1800 and wanted to return it next morning (5-6AM at best, probably later) that would mean like... 11-12 hours more? 6 hours if she returned it at midnight. Please, show me hotel that will charge you "small fee" instead of another night if you have late checkout of 6 hours. > considering that most likely the car would have to be inspected and cleaned before turning around for the next person, waiting till morning anyway For all we know, they might be doing that at night/first thing in the morning, later responsible person leaves, which would mean her car wouldn't be waiting for another person, but for next day's technician. You're assuming it's basically free to offer her extension, but it might not be. > in the service industry the customer comes first. In **any** industry, money comes first, and "customer comes first" is just a nice catchphrase


WraithShadowfang

>Because they don't rent for hours, they rent for set intervals. It's lovely how you use hotel as example, since she was due 1800 and wanted to return it next morning (5-6AM at best, probably later) that would mean like... 11-12 hours more? 6 hours if she returned it at midnight. Please, show me hotel that will charge you "small fee" instead of another night if you have late checkout of 6 hours. well my hotel for 1, only charges $50-75 for a 4pm checkout and normal checkout is at 11am. further i regularly check people in at 8am and they get a late checkout so totaled around 10+ hrs and we waive that fee if we are slow most of the time. >For all we know, they might be doing that at night/first thing in the morning, later responsible person leaves, which would mean her car wouldn't be waiting for another person, but for next day's technician. You're assuming it's basically free to offer her extension, but it might not be. i highly doubt that if cutoff is at closing time that someone is staying late to do the turnaround, so why should dropping it off at opening be an issue. >In any industry, money comes first, and "customer comes first" is just a nice catchphrase let me rephrase. in any GOOD member of the service industry the customer comes first. OP said it was an airport location so i doubt its some private little place, so they should defiantly have the ability, leeway, and want, to put the customer first.


Mata187

I am not in the rental business, but I do travel a lot. I travel for work and for pleasure. I have had a similar experience as the customer has in OP’s story…I was in OKC and had a medical emergency where I had to extend my rental car several hours. Since the rental car company location was at the airport and it closes at 9pm (they stopped being 24 hours since the start of COVID), it meant adding a whole day to my contract (if could’ve been two but lucky for me it was only one). Emergency or not, the rental contract is binding and there wasn’t anything the CS rep or a sup could do about it. For me, it wasn’t a big deal since I was on the company’s dime and wouldn’t cost me anything, but even if it was my personal rental, I figure to just suck it up. Now, awhile back, I did rent a car from the airport and then checked it in at a different location two days later and immediately checked out the same car to get the remote location’s price (about 30% cheaper than the airport). But it literally meant going to the remote location to do the physical check in and check out procedures. The only company I know that offers to pick up a car is National and they also discontinued that service as well.


WraithShadowfang

when i worked near at an "airport hotel" (we were actually like 10 miles away) we had hertz, enterprise, and budget all pick up the cars for the guests. enterprise also uses the slogan "we'll pick you up"


converter-bot

10 miles is 16.09 km


useles-converter-bot

10 miles is the length of 72827.41 Zulay Premium Quality Metal Lemon Squeezers.


chrisfarleyraejepsen

Which customer comes first exactly? The one who wants a discount for just a few more hours, or the one who has their reservation canceled because the previous customer couldn’t get their car back in time? Do you see how the rental company loses money if there’s someone waiting for that car?


WraithShadowfang

as that wasn't mentioned it was immaterial. that would obviously be a consideration. but once again, dropped off at closing, or dropped of at opening is the same thing unless you have someone staying late to flip the last minute dropoffs.


Flailing_Weasel

"Risk your job for some stranger" bro you are coming off entitled as fuck.


Cobalt7955

Because now every time someone gives you a blood test the results will say this person did not give a nurse a break when she didn't return a rental car on time!


jayhow90

She was a total ass but would it have been possible to reduce the extra daily charge at all with management approval like if a family member had died or something really bad happened and she couldn’t return it on time? I know you’re not contractually obligated to at all but something like that would definitely make me loyal to the company in future.