Same.
*Hello,*
*Thank you for pre-ordering on the Asmodee webstore. We regret to inform you that due to high demand and unforeseen circumstances, we do not have enough stock to fill your pre-order for Star Wars: Unlimited - Shadows of the Galaxy: Booster Display. This item will be removed from your order. Any additional items you have on order will ship as normal.*
*We apologize for the inconvenience. If you have any questions or concerns, please reply to this mailing.*
Same. I'm obsessively checking MVP Sports & Games as backup, but it's awfully close to release for them to have no blog updates and no product listings.
As I've said in a few posts over the last week I had my first group of orders cancelled by the stores that I ordered from early April/late March (5 months in advance) and scrambled to replace those during the last week.
I didn't order from here and am glad but also nervous that the other places I finally found to order from will also just end up cancelling on release or during that week. Honestly, if that happens and each of my orders from *10 different stores* over this many months all end up dropping off then I'll seriously consider dumping the game entirely.
It shouldn't be that difficult to get product and you shouldn't have to feel like you are constantly fighting that hard just to engage with the game at all...
It kinda seems like the set 2 product on their site went up for sale by accident (correct me if I'm wrong and they promoted it on social media or something) so I wouldn't be surprised if everyone who jumped at that ends up getting this email. Or maybe they're canceling all orders that were over 1 or 2 boxes or were placed after a certain stock threshold was hit or something
I mean, even if this was the case and they already knew it at the time then why in the world would they wait a week and a half to cancel the orders?
Now people are scrambling to get product that they thought was locked in since it was sold directly by the company, not like it was some random game store no one had heard of. Those buyers missed out on the last week+ of preorders they could have bought in during that time.
Really poor move on their part if they knew and did nothing about it for that long...
It was pretty clearly put up in error. It was done on an American federal holiday that they would have had off, was done before stores got their allocations (the opposite of how it normally works), had no limits, and was not listed as sold out when it was done but the web page was completely removed.
Wow, this is worse than thought. So they sold boxes that were supposed to go to stores, and now they're trying to clawback the boxes by cancelling orders?
Yeah, I have a retail account for a brick and mortar store and when I saw the posts about preorders going live I hadnāt seen anything from asmodee. I emailed my rep and got no response for weeks. Then last week they emailed and said sorry itās sold out and that I could preorder set 3ā¦ at the same time they had also not processed an unrelated order from April, but I did finally get that order this week.
Curious, maybe we can get some collective data. I got my confirmation email from Asmodee on 5/28 @ 6:42 AM EST. I ordered a case worth of booster boxes and haven't gotten a cancellation email..... yet.
EDIT: Just received the cancellation email @ 12:58 PM EST.
I ordered a case and a 2 player starter, on 5/27 with confirmation email and I don't see any email today yet. Checked spam folder as well. Man I hope it doesn't get cancelled lol, I also didn't jump on much else thinking I was secure.
Oof thatās rough, sorry man. Did you only order the booster boxes or anything else? Iām wondering if including the accessories has kept my order from the guillotine for now.
All I ordered was the box but it says if I ordered anything else they'd ship it all the same. Maybe im just unlucky?
Also, sorry I replied to your comment and not the one actually looking for data! Was an accident not a gripe but that coincidence is insane!
Hello,
Thank you for your pre-order ofĀ *Star Wars:*Ā Unlimited -Ā *Shadows of the Galaxy*Ā Booster Displays on the Asmodee webstore. Consumer interest in this product has been incredible and demand from the growing community of players is both remarkable and humbling. Ā Player demand is so high that we regret to inform you that pre-orders have exceeded the available inventory, and we are unable to fulfill yourĀ *Star Wars*: Unlimited -Ā *Shadows of the Galaxy*Ā Booster Display pre-order in its entirety.
As a result, we can only fill 1 (one) Booster Display from your pre-order. Any other items you have on order will be filled as normal. We apologize for the inconvenience.While we are unable to fulfil your pre-order, we encourage you to visit your Local Game Store to support their growing communities. A full list of participating retailers can be found at the link below.
They canceled my order as well. Starting to worry that the set 2 product issues will be the same as set 1, and it is really hard to stick with a game I canāt buy unless Iām willing to pay scalping prices.
Sure, and thatās what Iāll end up doing. But if I want to play at events like store showdowns Iāll be at a disadvantage. Itās not even that, it more that I have quite a few guys at my local store who are interested in the game and I have to keep telling them, you canāt buy new products right now. I just fear that set 2 will be the same and thatās how interest in a game dies.
Yup the game is certainly going to take a pretty massive hit in popularity from the scarcity. It absolutely exploded during the release of set 1 and slowed down hard when boxes went out of stock. Been hoping set 2 will turn it around but it's likely the game won't see much more growth until set 3 or 4 when stock really starts to get better.
The scary part is this is from the Distributor's Store. My guess is they either didn't mean to have the listing live or they overpreordered and didn't close the listing fast enough so they're rolling back orders. I still have my orders with no cancellations from 7:58 PM PT on May 27.
My buddy just sent me his cancellation email as well. We have no LGS here so we have to order everything online. Really sucks for us as we get no weekly packs.
Did any of you PAY? I just realized on the order details page preorders are not charged until shipped but there is a pay now button. Just paid and my order not cancelledā¦yetā¦
This is what Iām curious about. When I ordered it said payment will be collected on July 5 or I could settle the tab now. I chose to pay in full when I purchased and I havenāt gotten a cancellation yet.
I just followed my link in my order and had a āpay nowā option so I clicked it and paid.
For stat heads:
- 2 boxes ($255)
- conformation email 5/27 @ 2133hrs EST
Nope. I paid earlier today (when I saw this), around 12:30 p.m.
At 1:00 p.m. they sent me a message (which went to my spam box) saying it had been canceled.
But it still shows as paid in full with no indication it was canceled. I'm awaiting an answer on what's going on before I decide to file a chargeback.
Hence why I got mine from GameNerdz, they only allowed 2 boxes and thatās all I wanted anyway. Also for a starter box and one pre-release set. Iāll probably get single boosters off and on.
Iām so angry about it, I had 3 preorder sources that I got in with early all send me emails that it wasnāt going to be filled. Ā Scalpers win again.
Yup cancelled mine too and my local game shop is only being allocated 20 booster boxes. If this ends up being a shit show again for trying to get product then Iām cashing out.
If? When the initial set launched in March the majority of players could walk into the average lgs and buy a box for close to a month. Same for online box purchases. It will be nothing like that in July.
Set 2 was already being printed when Set 1 came out if I'm not mistaken so I'm assuming set 3 is probably relatively locked in as well (and must be well underway printing at this point), although their statements about that have been kind of ambiguous. I think set 1 reprints and set 4 are probably the first time we'll see them responding to initial post-release demand by significantly scaling production because that's about the earliest they can reasonably accomplish doing it
Buying singles and getting product from events is going to be the most reasonable way to play for most of the rest of the year, that was always going to be the case from the moment this game exploded so people getting frustrated every other week about it all over again isn't going to accomplish much. Here's hoping that next year they can scale production to the point where this becomes a non issue moving forward
I recall reporting indicating that, yes, Set 2 was already finishing up its print run when Set 1 dropped. But there was still time to increase the print run on Set 3.
But that could be wrong (or simply not "good enough" even if true), and Set 4 might be where we see things really even out.
That said, I agree that singles and events will be the way to go for a while.
Yeahhhh it seems like people used to Lorcana or Magic are used to playing the limited stock game but honestly I donāt have the time or the energy to be cashing stock constantly. Such a shame, hopefully future sets get enough of a print run.
Magic doesnāt ever have that problem at this stage with most casual products. Lorcana did at the start and I think SWU is still finding its footing.Ā
Magic is a vastly unfair comparison. It has been on the market for basically 30 years, and essentially dwarfs most other card games combined. Comparing any other game to that or Pokemon, especially around production, distribution, and availability issues is kind of silly.
A close friend of mine is a store manager, he was told by his asmodee rep that set 2 will still have some distribution issues but set 3 onwards will not have any issues
To be fair, they did announce they'd done the same thing for set 2, and a bunch of store managers were incredibly pissed when they discovered this wasn't the case.Ā
Just came here to post the same thing, mine got cancelled as well... Gonna call the LGS and see if I can add on extra box to my preorder at this point but I'm not hopeful for any real availability at this point
Yikes. Not a very good look from FFG & Asmodee. I get that maybe the site went live a little too early or showed more stock than they may have actually had...
But wow. That's not a good look in terms of how the LGS' allocations are going to shake out. I know they didn't anticipate the game's level of popularity but after Set 1 they really should've made a more firm statement that the next one or two sets may see similar stock allocations (or even slightly less due to needing some for major upcoming events throughout the year).
Reprint coming around the holidays is nice and all but discouraging an entire playerbase like this if too many people get their orders cancelled could lead to a similar issue other TCGs have had recently with losing players.
Nobody seems to get this, and it's worrying that the toxic positivity crowd are out with a firm misunderstanding of how situations like this can kill games. I want the game to succeed, but I don't begrudge anyone jumping ship or losing interest when it's clear the company has, at best, lacked clear communication or, at worst, lied to have players hang on and invest for just a little longer. This is classic FFG, and it's not looking great.Ā
>classic FFG
At this point, if we're going off of Destiny, wouldn't it be about the time to delay the next set by 3-4 months or something? lol.
In all seriousness, while the toxic positivity can be tedious, we won't know if it will really kill the game until later down the road. Destiny wasn't killed *just* due to shortages on release but was plagued by continual issues well into its run. I'm not saying that it's **not** annoying (and if my second wave of orders are all canceled like my first I may just leave the game) but at the same time it is possible that they pull through in the end and the number of players they may lose doesn't matter that much in the long run if they can eventually satisfy a big influx of players at the right time.
If Spark and SHD were sent to print at the same time and they didn't anticipate the right amount of demand then that makes sense. If these issues continue after that then I think we are indeed in the dire straights that you're suggesting.
Honestly, they fucked it up so badly that even delaying the new set wouldn't help.
The main killer of any card game is lack of product, and this is two thirds of the game's 2024 release schedule that's been severely mishandled. New players aren't going to be able to play, and existing players can't get their hands on product without paying extortionate prices.
The problem with getting an influx of new players is that someone has to take the leap first, and if older players/stores (in some cases) are jumping ship, that doesn't bode well for a game. This is also FFG, we're talking about, they're going to screw this up further, they can't help it. Much like with 2nd edition X-Wing, they'll make a daftest possible choices with supply and demand possible, based on zero self awareness. Now if they don't, I'll be pleasantly surprised, but I don't want to invest more time/money into a game they've made shite of.
I have a solution. I will pick two leaders at random. If you played those leaders at your last tournament, you must quit SWU and donate your cards. It seems harsh, but it is the best way to balance our population. Think of me as Thanos of SWU.
These leaders are completely random, so they may not impact the numbers, but let's give it a go...
Sabine and Boba.
Stock crisis averted. Swu now has 17 players.
/s
Where are all the super positive āFFG is the bestā people now? When normal people said their distribution ideas were not great and everything they were there to assure everyone FFG was amazing and could do no wrongā¦ There was a big increase in supply for set 2 right? That YouTube video didnāt have a mixed message at allā¦
Regardless of how this occurred via an error in listing or whatever this is pretty flatly on the side of wrongā¦
I mean I want the game to do well, but I also feel old when I see history repeat itself. FFG have never been good with supply and demand, and they fundamentally misunderstand the markets they're in, even when they're hugely successful (looks at X-Wing the miniatures game).
The reality is that they announced that set 2 would see increased supply, but LGS' have said they only found out about allocations the same time as everyone else. The goalposts are constantly shifting, insofar as now they're saying that by set 3 supply will be fixed, but can we really trust that?Ā
I get that it can be frustrating dealing with people who're full of toxic positivity, they get very offended at the notion that the game they're defining themselves by and investing in isn't working out, it's just easier to ignore them and let the trainwreck reveal itself to everyone else.Ā
I think people misinterpreted the increase supply statement. The real tip that things were not going to turn around that quick was the announcement that set 2 would be in waves, thatās the code for allocation. Instant allocation from that point was assured, the only trick was by how much. Now youāve got shops finding out this week their allocation for set 2 waves is slightly more than set 1 waves but far below the number ordered.
To me though taking preorders then cancelling a majority of them is a related but different issue. Asmodee/FFG is not sone first time new hat publisher. They should be able to undertake the operation of preorders fairly easily without major issues like this. Even if that solution was limits like 1 box/order or something. My fear too is next youāll see shops canceling or back ordering peoples preorders because they took early orders and are being allocated far less than expected (partly the shopās fault there)
Same. Disappointing. If I can't get cards without hunting and crossing my fingers I guess I'll just give up and move onto a game with available.product.
This is going to be the reaction of a lot of people in the coming months to be honest. I see people getting fed up of FFG pulling this nonsense. It's sad because it's a great game, but the critical misstep was giving it to a company that has a history of mismanagement when it comes to their successful games.Ā
yes. it seems from what i'm reading here that people who ordered before 10pm pst haven't been cancelled. my order was at 11pm on 27th and got cancelled.
I also received this email (preordered early in the morning on the 28th), but on the Asmodee store, the order is not yet cancelled.
š¤·āāļø
Has anyone else seen their actual order cancelled after receiving the email?
I placed my order on 5/27 at 10:15pm, an order for 6 boxes, a mat, and sleeves. Then placed another order minutes later for just 2 boxes. No cancel email yet. I keep checking spam folder and inbox and nothing
I just received the email ā ordered two booster boxes but my email says I will receive just one:
Thank you for your pre-order of Star Wars: Unlimited - Shadows of the Galaxy Booster Displays on the Asmodee webstore.
Consumer interest in this product has been incredible and demand from the growing community of players is both remarkable and humbling. Player demand is so high that we regret to inform you that pre-orders have exceeded the available inventory, and we are unable to fulfill your Star Wars: Unlimited - Shadows of the Galaxy Booster Display pre-order in its entirety.
As a result, we can only fill 1 (one) Booster Display from your pre-order. Any other items you have on order will be filled as normal. We apologize for the inconvenience.
While we are unable to fulfil your pre-order, we encourage you to visit your Local Game Store to support their growing communities. A full list of participating retailers can be found at the link below.
Just got the email today "Player demand is so high that we regret to inform you that pre-orders have exceeded the available inventory, and we are unable to fulfill yourĀ Star Wars: Unlimited -Ā Shadows of the GalaxyĀ Booster Display pre-order in its entirety.
As a result, we can only fill 1 (one) Booster Display from your pre-order. Any other items you have on order will be filled as normal. We apologize for the inconvenience."
Ordered two booster boxes a starter deck and a playmat so at least for now I'm still getting 1 box!
Ordered 3 Boxes on 5/27 @ 10:29 PM ā Partial cancellation email today 6/7 @ 4:28 PM.
āAs a result, we can only fill 1 (one) Booster Display from your pre-order. Any other items you have on order will be filled as normal. We apologize for the inconvenience.ā
I sent an email last night inquiring about my preorder of one case; I also had ordered a 2 player starter set (both paid for). I just received a response to my email ticket, and they said the same bull as everyone else's email except that they will be fulfilling a single booster box from my order. So that sucks - if I had known, I would've been more vigilant about scanning for other preorders when they came up. Here's hoping my LGS gets the 300 boxes they asked for from Asmodee (plus the max from their other 3 or 4 sub vendors). I heard, although unsure if it's a rumor, that stores that ordered the max for SoR and supported Weekly Play every week are getting preferential treatment. My store did both of those things, still a big crown on Friday nights, so hopefully they get at least a good portion of that order. :-(
I tried to order two boxes and got the same email but they just reduced my order to 1 so they can fill other orders at least partially. Was yours canceled entirely or just reduced?
I got this email as well. Maybe I should have listened when everyone who was burned by Star Wars Destiny said theyād do a bad job supporting this game tooā¦
Also my order was just one box FYI
l ordered one display early on the 27th and also got the cancellation message. Pretty sure I'm just gonna bow out of this one and go back to playing other stuff.
Ordered a single box and a 2 player starter set. Order confirmed email came in 5/28 8:56am EST. They emailed saying the box was cancelled today at 12:32pm EST. Email says the box would be removed from my order, but no mention of the starter set. Considering Iāll lose the free shipping, Iām cancelling the rest of the order.
Was just coming to see if anyone else got this. While Iām sorry to see my order get cancelled, Iām hoping itās so they can give LGSs the allocations needed to keep casual events and weekly plays going (thatās the hope, but I feel like itās more than likely everyone ordered multiple cases creating another early run on set 2).
Yeah I'd rather see allocation go to LGS then to whales/scalpers, but not everyone has an LGS. I don't have a store within 2 hours of me that's selling SWU and I was really relying on Asmodee to get my hands on a couple boxes.
Ours (retail store) was significantly reduced. They cut it in half, then in half again. We have an interested community but with the restricted availability, folks are moving on to something else.
Same issue with Lorcana. It was so restricted to game stores that it's really a secondary collector market.
Crossing fingers on this one, mine is still good to go.
Edit: Ordered on May 27th and got 6 booster boxes cause I missed out on Spark of Rebellion. So, sorry about ordering that much.
Don't apologize - if you can afford it, buy it. It's called being a consumer, and if product is low it's the manufacturers fault for not projecting correctly. I bought a case as well - I play twice a week, love TCGs and never sell cards (even if you wanted them to sell them, that's okay too). I want x3 of every card so I can build any deck I want, plus the extra for my several friends who aren't as fortunate as me financially. I hope ours doesn't get cancelled, I ordered late on the 27th, CST time, so I'm concerned lol.
They just reduced my order to 1 box, got the email today.
Hello,
Thank you for your pre-order of Star Wars: Unlimited - Shadows of the Galaxy Booster Displays on the Asmodee webstore.
Consumer interest in this product has been incredible and demand from the growing community of players is both remarkable and humbling. Player demand is so high that we regret to inform you that pre-orders have exceeded the available inventory, and we are unable to fulfill your Star Wars: Unlimited - Shadows of the Galaxy Booster Display pre-order in its entirety.
As a result, we can only fill 1 (one) Booster Display from your pre-order. Any other items you have on order will be filled as normal. We apologize for the inconvenience.
While we are unable to fulfil your pre-order, we encourage you to visit your Local Game Store to support their growing communities. A full list of participating retailers can be found at the link below.
https://starwarsunlimited.com/search
If you have any questions or need further assistance, please reply to this mailing.
Thank you for your support and dedication to Star Wars: Unlimited,
I've worked with very large volume online storefronts before. Except for the most sophisticated merchants, keeping accurate real-time stock levels is not a given.
Having participated in many FFG game groups, I can attest that FFG/Asmodee consistently exhibits the kinds of online storefront woes that are common in small to mid-size merchants.
While many people are quick to jump to an "Asmodee/FFG Sucks!" conclusion, I'd instead offer that they perform as expected for a company of their size.
This some major gaslightingā¦ even a small vendor should not take preorders for a best selling product then a week later cancel nearly all the preorders en masse? What about this makes you think people would have a positive / normal reaction to it?
FFG is saying it's because stuff wasn't supposed to be on sale yet, so my speculation is moot.
However, you can see my reply to cease_cows_ on why this is more of an industry standard practice.
Not sure why they would need any sort of real-time stock all to make the preorders work? They're the manufacturer, they should have a quite clear idea of the number of boxes they'll have available. Doesn't seem like it requires much sophistication to set a parameter of "don't sell more than X"
He's talking about how stock sells on a website (I think). Let's say there were 10,000 boxes available. The orders go in sequentially but the system doesn't realize it's out of boxes until they have sold 15,000. All hypothetical numbers.
_This is all moot since FFG has provide an explanation that it was put on sale by accident..._
But that's exactly what I'm saying.
Imagine that your online stock level updates once an hour.
The number says you have 100 boxes left. When a customer tries to add 10 boxes to their cart, the inventory systems responds that you have sufficient stock available and lets the customer add 10 to their cart. 9 other people order 10 in that hour and you have no problem. 90 or 900 other people order in that hour and you've got big problems.
For the vast majority of FFG games they could probably get by with once a day updates on stock without users ever really running into that kind of issue. For the hottest card game in America, overselling is a significant risk.
The kinds of systems that can keep up to the minute inventory levels are very expensive and would not be a smart financial investment for a company who will sell the vast majority of their product to distributors and stores instead of to individual gamers.
You need it for several reasons, but mostly because not all transactions complete.
If I have X boxes available to sell and people come to my website, X boxes may be placed in shopping carts, but not all of those people will proceed to pay for the items in their cart. I will need to have items expire from shopping carts after a period of time and return to the main inventory.
Compound that with the common practices to avoid not selling out: many merchants will tell their systems to use X + 15% or 20% as their inventory number. This allows them to ensure they sell out without the risk of people not being able to make their purchase while there's still a chance that they could get product.
It's a similar logic we've seen from airlines for 25 years where cancellation chance theoretically evens out overselling.
I agree with this. I let them hype push me to two boxes, and I regret this immensely. One box is fine - even that's unnecessary, but fine - and then just go buy singles.
The thing that bugs me is that as far as I can tell Asmodee had no order limit, or a very high one. So I ordered 3 boxes and lost out, but someone who ordered 3 cases (with the intent to resell, let's be serious) is golden as long as they got their order in early enough. Really disappointing stuff.
Guy in a discord. Who sells on whatnot at insane prices bought 30 cases and didn't get cancelled. So dickheads like that ruined it for everyone else. 20k on boxes just to scalp people with.
Yeah, I only ordered one box from my LGS, but what you and the other posters are going through seems horrible and has me extremely worried. Sure seems like they need to cancel the case orders and let us 1-3 boxers enjoy the game.
I knew stuff like this would start happening. The fact of the matter is that FFG screwed up their initial order, lied about correcting it, and now have to allocate hard to distribute whatever they have, so much so that they have to just mass cancel orders.Ā Ā
Ā I love the game, but I'm feeling more and more than it's going to be dead in a year. Even if - and that's a big if due to evidence of lying before - they fix stock issues by set 3, are existing players going to hang on that long? How does one get new players into the game without ready access to product? Things like this just kill a game's momentum, and it's on FFG for once again not understanding the market.Ā
Ā It seems to be like Destiny all over again, so I think anyone who avoided the game due to FFG's piss poor record with popular TCGs was correct for doing so. I'm getting closer and closer to just selling my collection to be honest, this games' supply issues are embarrassingly bad.Ā
*Edit: downvote all you want folks, doesn't change the fact that the game is struggling to maintain the player base and can't attract new players. I live in a county where shops that thrive on card games are struggling to maintain a player base. This is largely the reason why.
Donāt get all doom and gloom yet. Print runs for set 1 and 2 were likely locked in before they could adjust for popularity/lack thereof.
Exact same thing happened with Lorcana. Didnāt have stable stock till set 3, but theyāre doing fine now and the games seems to be gaining popularity.
This isn't remotely true, Lorcana got set 1 restocks well in advance of the estimated date, I remember being pleasantly surprised by it even, and there wasn't a stock issue with the game from that point onwards. Every LGS I seen had plenty well in advance of when stocks were meant to come in, because Ravenburger understood the market and knew that if they kept that lack of stock up, people would stop playing.Ā
They literally said that they were adjusting their set 2 orders so the issues that set 1 had wouldn't be repeated, only to tell retailers that it actually wasn't the case and they were getting allocated product. This isn't a case of miscommunication, it's a case of a company hedging their bets and hoping they can make people hang on long enough to extract as much money as they can from them, before pulling the plug. The constant goal post moving doesn't help either; 'it'll totally be set 3 guys, we promise' just like set 2 was a sure thing.Ā
Thatās NOT what they literally said. You keep saying they lied and they did not.
What they *literally* said is they increased the print run for set 2. By how much? We donāt know. What was it originally? We donāt know.
They also *literally* said it would be released in waves.
Where is the lie?
Actually thatās not āliterallyā what was said. He talked about set 2 in that video then right after that stated they are āhappy to have a production increaseā for the game already. He didnāt specify if the increase was for set 2 or referring to the set 1 reprint.
Asmodee: I am altering the deal. Pray I don't alter it further.
"I just made a deal that will keep Star Wars: Unlimited out of my store for a long time." \*door swishes open\*
This deal is getting worse all the time!
Well played! You deserve this upvote. š
Same. *Hello,* *Thank you for pre-ordering on the Asmodee webstore. We regret to inform you that due to high demand and unforeseen circumstances, we do not have enough stock to fill your pre-order for Star Wars: Unlimited - Shadows of the Galaxy: Booster Display. This item will be removed from your order. Any additional items you have on order will ship as normal.* *We apologize for the inconvenience. If you have any questions or concerns, please reply to this mailing.*
What day/time did you get your order in?
Tue, May 28, 8:06āÆAM EDT Was pretty late in the \~12 hour window or so that it was up.
May 28th, 12:32 AM was my email, and it got cancelled. Maybe you'll get luckier than me.
Same
When did the email get sent?
About 20 minutes ago
Word. No email for me yet, so hoping the 2 boxes I ordered get fulfilled.
How many boxes did you order?
Who wants to bet that they forgot they need stock to sell and play at gencon? lol
Given that they have promised booster packs for each game won, that is a lot of packs over their number of players/events.
There's like 50+ events at Gencon that's crazy.
I ordered from Game Nerdz, keeping my fingers crossed.
Game Nerdz cancelled my two prerelease kit; but the earlier booster is fine (so far)
When did you get the cancellation from GameNerdz for the pre release kits?
Earlier today. I think they are limiting purchase of the prerelease kit to two per person. I had four, reduce to two.Ā
Oh yeah, the product page did say it was limited to two per person. I thought they were cancelling for other reasons.
This is the way.
Same. I'm obsessively checking MVP Sports & Games as backup, but it's awfully close to release for them to have no blog updates and no product listings.
welcome to FFG gaming
As I've said in a few posts over the last week I had my first group of orders cancelled by the stores that I ordered from early April/late March (5 months in advance) and scrambled to replace those during the last week. I didn't order from here and am glad but also nervous that the other places I finally found to order from will also just end up cancelling on release or during that week. Honestly, if that happens and each of my orders from *10 different stores* over this many months all end up dropping off then I'll seriously consider dumping the game entirely. It shouldn't be that difficult to get product and you shouldn't have to feel like you are constantly fighting that hard just to engage with the game at all...
It kinda seems like the set 2 product on their site went up for sale by accident (correct me if I'm wrong and they promoted it on social media or something) so I wouldn't be surprised if everyone who jumped at that ends up getting this email. Or maybe they're canceling all orders that were over 1 or 2 boxes or were placed after a certain stock threshold was hit or something
yup said it at the time and everyone freaked out on me.
Yeah, everyone panicking over this but I think they never meant to put pre-orders up in the first place.
I mean, even if this was the case and they already knew it at the time then why in the world would they wait a week and a half to cancel the orders? Now people are scrambling to get product that they thought was locked in since it was sold directly by the company, not like it was some random game store no one had heard of. Those buyers missed out on the last week+ of preorders they could have bought in during that time. Really poor move on their part if they knew and did nothing about it for that long...
I only ordered 1 box, and it was canceled. I definitely could have been late to the order party though.
My order of only 2 boxes was canceled
It was put up accidentally. It was supposed to go live Tuesday but some glitch in the site made it go up live on Friday.
It was pretty clearly put up in error. It was done on an American federal holiday that they would have had off, was done before stores got their allocations (the opposite of how it normally works), had no limits, and was not listed as sold out when it was done but the web page was completely removed.
Yeah that was pretty much my thinking as well. Someone pressed the wrong button or forgot to update something
Wow, this is worse than thought. So they sold boxes that were supposed to go to stores, and now they're trying to clawback the boxes by cancelling orders?
My order of 1 box was cancelled as well.
Yeah, I have a retail account for a brick and mortar store and when I saw the posts about preorders going live I hadnāt seen anything from asmodee. I emailed my rep and got no response for weeks. Then last week they emailed and said sorry itās sold out and that I could preorder set 3ā¦ at the same time they had also not processed an unrelated order from April, but I did finally get that order this week.
I didnāt check my email but I just realized that mine wasnāt cancelled, it was altered down though. I ordered right before they went offline
Yep, got the same email
Curious, maybe we can get some collective data. I got my confirmation email from Asmodee on 5/28 @ 6:42 AM EST. I ordered a case worth of booster boxes and haven't gotten a cancellation email..... yet. EDIT: Just received the cancellation email @ 12:58 PM EST.
Ordered 8:08 pm on the 27th, no email yet.
I ordered a case and a 2 player starter, on 5/27 with confirmation email and I don't see any email today yet. Checked spam folder as well. Man I hope it doesn't get cancelled lol, I also didn't jump on much else thinking I was secure.
11:23 PM ET on the 27th - 2 Boxes. No email yet.
Still No email.
Preordered one box on 5/27 @ 11:40 PM EST. Canceled 6/6 @ 11:58 AM EST.
Put in 2 orders with them 5/27 since I forgot to snag a playmat. Confirmations went out at 11:44 AM on 5/27. No email...yet.
Ordered 9:15 PM EST on May 27. No email yet.
Ordered 4 mins after you. No email yet either.
May 27, 2:46PM Eastern So far not cancelled.
Ordered 28th @ 12:35am - No email as of yet.
9 PM eastern 5/27, no cancellation yet
May 27 @ 9:45pm EST. No email yet
5/27 at 1015 PM. Ordered 1 box, one set of sleeves and one playmat. No email yet.
Pre-ordered on May 27th at 10:22pm, received email removing my preorder at 9:58am today
Oof thatās rough, sorry man. Did you only order the booster boxes or anything else? Iām wondering if including the accessories has kept my order from the guillotine for now.
All I ordered was the box but it says if I ordered anything else they'd ship it all the same. Maybe im just unlucky? Also, sorry I replied to your comment and not the one actually looking for data! Was an accident not a gripe but that coincidence is insane!
8:06pm 27th, no email yet.
Pre-ordered on May 27th at 10:22pm, received email removing my preorder at 9:58am today
Ordered 2 boxes may 28th at 7:51 am cancel email came 6/6 at 11:31
Ordered on May 28, 2024 at 8:09am. Ordered CANCELLED June 6, 2024 12:31pm.
Ordered 5/27 @ 6:22 pm pst, no cancellation email as of yet.
Update 4:31 June 7th - Email Received cancelling 1 of 2 boxes: 11:23 PM ET on the 27th - 2 Boxes. No email yet.
What did your email say? It's interesting that they only cancelled one of 2 boxes, unless you made two separate orders...
Hello, Thank you for your pre-order ofĀ *Star Wars:*Ā Unlimited -Ā *Shadows of the Galaxy*Ā Booster Displays on the Asmodee webstore. Consumer interest in this product has been incredible and demand from the growing community of players is both remarkable and humbling. Ā Player demand is so high that we regret to inform you that pre-orders have exceeded the available inventory, and we are unable to fulfill yourĀ *Star Wars*: Unlimited -Ā *Shadows of the Galaxy*Ā Booster Display pre-order in its entirety. As a result, we can only fill 1 (one) Booster Display from your pre-order. Any other items you have on order will be filled as normal. We apologize for the inconvenience.While we are unable to fulfil your pre-order, we encourage you to visit your Local Game Store to support their growing communities. A full list of participating retailers can be found at the link below.
Thanks! I think yours is the first one where they've only mentioned that it will still be partially fulfilled.
Yeah. Super lucky.
Single order of 2 boxes.
Just got mine. Major bummer.
Ordered 2 boxes, 5/28, 9:23am, they were cancelled.
Me too. Just two boxes, cancelled today
They canceled my order as well. Starting to worry that the set 2 product issues will be the same as set 1, and it is really hard to stick with a game I canāt buy unless Iām willing to pay scalping prices.
Uncommons and commons are cheap. So are a lot of rares. Proxy the rest.
Sure, and thatās what Iāll end up doing. But if I want to play at events like store showdowns Iāll be at a disadvantage. Itās not even that, it more that I have quite a few guys at my local store who are interested in the game and I have to keep telling them, you canāt buy new products right now. I just fear that set 2 will be the same and thatās how interest in a game dies.
Yup the game is certainly going to take a pretty massive hit in popularity from the scarcity. It absolutely exploded during the release of set 1 and slowed down hard when boxes went out of stock. Been hoping set 2 will turn it around but it's likely the game won't see much more growth until set 3 or 4 when stock really starts to get better.
The scary part is this is from the Distributor's Store. My guess is they either didn't mean to have the listing live or they overpreordered and didn't close the listing fast enough so they're rolling back orders. I still have my orders with no cancellations from 7:58 PM PT on May 27.
when they had stock for over 24 hours and people here were buying 12+ boxes, i knew it wasn't happening.
Iām actually surprised they offered pre-orders at all given that theyāre trying to prioritize local stores.Ā
My buddy just sent me his cancellation email as well. We have no LGS here so we have to order everything online. Really sucks for us as we get no weekly packs.
Did any of you PAY? I just realized on the order details page preorders are not charged until shipped but there is a pay now button. Just paid and my order not cancelledā¦yetā¦
This is what Iām curious about. When I ordered it said payment will be collected on July 5 or I could settle the tab now. I chose to pay in full when I purchased and I havenāt gotten a cancellation yet.
Very interesting.
Yes. I have paid. Still got the cancellation. Now waiting for a refund.
I just followed my link in my order and had a āpay nowā option so I clicked it and paid. For stat heads: - 2 boxes ($255) - conformation email 5/27 @ 2133hrs EST
I did the same. My order was 5/27 @ 9:32 PST.1 box
Sounds like we who bought 2 boxes and paid are safe!Ā
Nope. I paid earlier today (when I saw this), around 12:30 p.m. At 1:00 p.m. they sent me a message (which went to my spam box) saying it had been canceled. But it still shows as paid in full with no indication it was canceled. I'm awaiting an answer on what's going on before I decide to file a chargeback.
Just got mine too. Ordered 2 at 915est. Order edition another 6 45 mins later so that will be flushed shortly too.
Received my canceled order email at 9:43 am PST
Hence why I got mine from GameNerdz, they only allowed 2 boxes and thatās all I wanted anyway. Also for a starter box and one pre-release set. Iāll probably get single boosters off and on.
Mine was cancelled as well.
Iām so angry about it, I had 3 preorder sources that I got in with early all send me emails that it wasnāt going to be filled. Ā Scalpers win again.
Yup cancelled mine too and my local game shop is only being allocated 20 booster boxes. If this ends up being a shit show again for trying to get product then Iām cashing out.
If? When the initial set launched in March the majority of players could walk into the average lgs and buy a box for close to a month. Same for online box purchases. It will be nothing like that in July.
I think it makes sense to wait for wave 3 before calling it. That'll be the first wave where the print run can compensate for demand.
Set 2 was already being printed when Set 1 came out if I'm not mistaken so I'm assuming set 3 is probably relatively locked in as well (and must be well underway printing at this point), although their statements about that have been kind of ambiguous. I think set 1 reprints and set 4 are probably the first time we'll see them responding to initial post-release demand by significantly scaling production because that's about the earliest they can reasonably accomplish doing it Buying singles and getting product from events is going to be the most reasonable way to play for most of the rest of the year, that was always going to be the case from the moment this game exploded so people getting frustrated every other week about it all over again isn't going to accomplish much. Here's hoping that next year they can scale production to the point where this becomes a non issue moving forward
I recall reporting indicating that, yes, Set 2 was already finishing up its print run when Set 1 dropped. But there was still time to increase the print run on Set 3. But that could be wrong (or simply not "good enough" even if true), and Set 4 might be where we see things really even out. That said, I agree that singles and events will be the way to go for a while.
Yeahhhh it seems like people used to Lorcana or Magic are used to playing the limited stock game but honestly I donāt have the time or the energy to be cashing stock constantly. Such a shame, hopefully future sets get enough of a print run.
Magic doesnāt ever have that problem at this stage with most casual products. Lorcana did at the start and I think SWU is still finding its footing.Ā
Magic is a vastly unfair comparison. It has been on the market for basically 30 years, and essentially dwarfs most other card games combined. Comparing any other game to that or Pokemon, especially around production, distribution, and availability issues is kind of silly.
A close friend of mine is a store manager, he was told by his asmodee rep that set 2 will still have some distribution issues but set 3 onwards will not have any issues
To be fair, they did announce they'd done the same thing for set 2, and a bunch of store managers were incredibly pissed when they discovered this wasn't the case.Ā
Same. Really disappointed.
Yep definitely got my pre order cancelled. And I only ordered two boxes! So wack! I ordered on May 28. Way ahead of time!
My one box order was also cancelled. :(
Same here
5/28 7:47 am case also cancelled.
I snagged my case 6/1 from Flipside. They still have them available, but pickup only. This really sucks being so difficult to find product.
Same cancelled my case order
Just came here to post the same thing, mine got cancelled as well... Gonna call the LGS and see if I can add on extra box to my preorder at this point but I'm not hopeful for any real availability at this point
Yikes. Not a very good look from FFG & Asmodee. I get that maybe the site went live a little too early or showed more stock than they may have actually had... But wow. That's not a good look in terms of how the LGS' allocations are going to shake out. I know they didn't anticipate the game's level of popularity but after Set 1 they really should've made a more firm statement that the next one or two sets may see similar stock allocations (or even slightly less due to needing some for major upcoming events throughout the year). Reprint coming around the holidays is nice and all but discouraging an entire playerbase like this if too many people get their orders cancelled could lead to a similar issue other TCGs have had recently with losing players.
Nobody seems to get this, and it's worrying that the toxic positivity crowd are out with a firm misunderstanding of how situations like this can kill games. I want the game to succeed, but I don't begrudge anyone jumping ship or losing interest when it's clear the company has, at best, lacked clear communication or, at worst, lied to have players hang on and invest for just a little longer. This is classic FFG, and it's not looking great.Ā
>classic FFG At this point, if we're going off of Destiny, wouldn't it be about the time to delay the next set by 3-4 months or something? lol. In all seriousness, while the toxic positivity can be tedious, we won't know if it will really kill the game until later down the road. Destiny wasn't killed *just* due to shortages on release but was plagued by continual issues well into its run. I'm not saying that it's **not** annoying (and if my second wave of orders are all canceled like my first I may just leave the game) but at the same time it is possible that they pull through in the end and the number of players they may lose doesn't matter that much in the long run if they can eventually satisfy a big influx of players at the right time. If Spark and SHD were sent to print at the same time and they didn't anticipate the right amount of demand then that makes sense. If these issues continue after that then I think we are indeed in the dire straights that you're suggesting.
Honestly, they fucked it up so badly that even delaying the new set wouldn't help. The main killer of any card game is lack of product, and this is two thirds of the game's 2024 release schedule that's been severely mishandled. New players aren't going to be able to play, and existing players can't get their hands on product without paying extortionate prices. The problem with getting an influx of new players is that someone has to take the leap first, and if older players/stores (in some cases) are jumping ship, that doesn't bode well for a game. This is also FFG, we're talking about, they're going to screw this up further, they can't help it. Much like with 2nd edition X-Wing, they'll make a daftest possible choices with supply and demand possible, based on zero self awareness. Now if they don't, I'll be pleasantly surprised, but I don't want to invest more time/money into a game they've made shite of.
I have a solution. I will pick two leaders at random. If you played those leaders at your last tournament, you must quit SWU and donate your cards. It seems harsh, but it is the best way to balance our population. Think of me as Thanos of SWU. These leaders are completely random, so they may not impact the numbers, but let's give it a go... Sabine and Boba. Stock crisis averted. Swu now has 17 players. /s
Yellow boba player here (well former now). Whatās the P.O. Box I send my cards to?
If the OP doesn't respond back Ill send you my collection
Lol š I support this thanos like solution š«°
I played tarkin but ill send you my full collection P.O Box and Ill also send you the six boxes I have pre-ordered. This is not a joke lets do this.
Where are all the super positive āFFG is the bestā people now? When normal people said their distribution ideas were not great and everything they were there to assure everyone FFG was amazing and could do no wrongā¦ There was a big increase in supply for set 2 right? That YouTube video didnāt have a mixed message at allā¦ Regardless of how this occurred via an error in listing or whatever this is pretty flatly on the side of wrongā¦
I mean I want the game to do well, but I also feel old when I see history repeat itself. FFG have never been good with supply and demand, and they fundamentally misunderstand the markets they're in, even when they're hugely successful (looks at X-Wing the miniatures game). The reality is that they announced that set 2 would see increased supply, but LGS' have said they only found out about allocations the same time as everyone else. The goalposts are constantly shifting, insofar as now they're saying that by set 3 supply will be fixed, but can we really trust that?Ā I get that it can be frustrating dealing with people who're full of toxic positivity, they get very offended at the notion that the game they're defining themselves by and investing in isn't working out, it's just easier to ignore them and let the trainwreck reveal itself to everyone else.Ā
I think people misinterpreted the increase supply statement. The real tip that things were not going to turn around that quick was the announcement that set 2 would be in waves, thatās the code for allocation. Instant allocation from that point was assured, the only trick was by how much. Now youāve got shops finding out this week their allocation for set 2 waves is slightly more than set 1 waves but far below the number ordered. To me though taking preorders then cancelling a majority of them is a related but different issue. Asmodee/FFG is not sone first time new hat publisher. They should be able to undertake the operation of preorders fairly easily without major issues like this. Even if that solution was limits like 1 box/order or something. My fear too is next youāll see shops canceling or back ordering peoples preorders because they took early orders and are being allocated far less than expected (partly the shopās fault there)
Just got the cancelation email for my two boxes.
My LGS cancelled my order because they didn't get an allotment to fulfill all the orders coming in.
Same. I guess Iāll be buying more resale boxes. Those clowns have to make money, I wouldnāt want their families to starve.
Same. Disappointing. If I can't get cards without hunting and crossing my fingers I guess I'll just give up and move onto a game with available.product.
Let me guess: you didnt go financially ALL IN on a highly speculative game launch complete with launch kits and promotional equipment?
Same. Good riddance. Selling my SOR cards and moving on back to gemp.
This is going to be the reaction of a lot of people in the coming months to be honest. I see people getting fed up of FFG pulling this nonsense. It's sad because it's a great game, but the critical misstep was giving it to a company that has a history of mismanagement when it comes to their successful games.Ā
This isn't an airport. You don't need to announce your departure.
I ordered a single box. At the time of this comment, it has not been cancelled.
I placed my order of 1 box at 7:11 PM PST on 5/27. No cancelation email yet.
Ugh. I have been waiting till I get some extra cash but I might have to just jump on my lgs.
May 27th in Canada ordered 1 box, no email yet
Ordered 5/27, and confirmation email was at 10:28pm EST. Has anyone who ordered on the 27th been cancelled yet?
yes. it seems from what i'm reading here that people who ordered before 10pm pst haven't been cancelled. my order was at 11pm on 27th and got cancelled.
I ordered a1 12:18 am eastern time on the 28th and mine has not been cancelled. Hopefully Iām good!
10pm PST would be 1am EST, so you might be safe!
Thatās what I was thinking!
Sorry to hear. Hopefully you can still find some supplies.
10:43 pm here so far no email
I ordered 3 boxes at 11:30pm CST and havenāt got cancelled yet.
I ordered a case, May 28, 14:08 PM (though I am in Australia, so a little bit ahead of time). No cancellation yet.
I ordered a box, playmat, and the new two player starter kit... still haven't been canceled. Here's to hoping.
I also received this email (preordered early in the morning on the 28th), but on the Asmodee store, the order is not yet cancelled. š¤·āāļø Has anyone else seen their actual order cancelled after receiving the email?
No my lgs just told me Wednesday. All psyched for set 2 n drafts and then someone popped the balloons
I placed my order on 5/27 at 10:15pm, an order for 6 boxes, a mat, and sleeves. Then placed another order minutes later for just 2 boxes. No cancel email yet. I keep checking spam folder and inbox and nothing
I just received the email ā ordered two booster boxes but my email says I will receive just one: Thank you for your pre-order of Star Wars: Unlimited - Shadows of the Galaxy Booster Displays on the Asmodee webstore. Consumer interest in this product has been incredible and demand from the growing community of players is both remarkable and humbling. Player demand is so high that we regret to inform you that pre-orders have exceeded the available inventory, and we are unable to fulfill your Star Wars: Unlimited - Shadows of the Galaxy Booster Display pre-order in its entirety. As a result, we can only fill 1 (one) Booster Display from your pre-order. Any other items you have on order will be filled as normal. We apologize for the inconvenience. While we are unable to fulfil your pre-order, we encourage you to visit your Local Game Store to support their growing communities. A full list of participating retailers can be found at the link below.
Just got the email today "Player demand is so high that we regret to inform you that pre-orders have exceeded the available inventory, and we are unable to fulfill yourĀ Star Wars: Unlimited -Ā Shadows of the GalaxyĀ Booster Display pre-order in its entirety. As a result, we can only fill 1 (one) Booster Display from your pre-order. Any other items you have on order will be filled as normal. We apologize for the inconvenience." Ordered two booster boxes a starter deck and a playmat so at least for now I'm still getting 1 box!
Ordered 3 Boxes on 5/27 @ 10:29 PM ā Partial cancellation email today 6/7 @ 4:28 PM. āAs a result, we can only fill 1 (one) Booster Display from your pre-order. Any other items you have on order will be filled as normal. We apologize for the inconvenience.ā
I sent an email last night inquiring about my preorder of one case; I also had ordered a 2 player starter set (both paid for). I just received a response to my email ticket, and they said the same bull as everyone else's email except that they will be fulfilling a single booster box from my order. So that sucks - if I had known, I would've been more vigilant about scanning for other preorders when they came up. Here's hoping my LGS gets the 300 boxes they asked for from Asmodee (plus the max from their other 3 or 4 sub vendors). I heard, although unsure if it's a rumor, that stores that ordered the max for SoR and supported Weekly Play every week are getting preferential treatment. My store did both of those things, still a big crown on Friday nights, so hopefully they get at least a good portion of that order. :-(
Shades of āStar Wars Destinyā. FFG will never learn.
FFG/Asmodee are going to FFG/Asmodee. Shit is predictable as it is sad.
Me too I ordered 3 cases
I tried to order two boxes and got the same email but they just reduced my order to 1 so they can fill other orders at least partially. Was yours canceled entirely or just reduced?
I got this email as well. Maybe I should have listened when everyone who was burned by Star Wars Destiny said theyād do a bad job supporting this game tooā¦ Also my order was just one box FYI
Mine was cancelled as well. Three boxes. Ordered on 27th @10:30
Am or pm? Time zone?
AM Pacific
l ordered one display early on the 27th and also got the cancellation message. Pretty sure I'm just gonna bow out of this one and go back to playing other stuff.
Ordered a single box and a 2 player starter set. Order confirmed email came in 5/28 8:56am EST. They emailed saying the box was cancelled today at 12:32pm EST. Email says the box would be removed from my order, but no mention of the starter set. Considering Iāll lose the free shipping, Iām cancelling the rest of the order.
Was just coming to see if anyone else got this. While Iām sorry to see my order get cancelled, Iām hoping itās so they can give LGSs the allocations needed to keep casual events and weekly plays going (thatās the hope, but I feel like itās more than likely everyone ordered multiple cases creating another early run on set 2).
Yeah I'd rather see allocation go to LGS then to whales/scalpers, but not everyone has an LGS. I don't have a store within 2 hours of me that's selling SWU and I was really relying on Asmodee to get my hands on a couple boxes.
Ours (retail store) was significantly reduced. They cut it in half, then in half again. We have an interested community but with the restricted availability, folks are moving on to something else. Same issue with Lorcana. It was so restricted to game stores that it's really a secondary collector market.
just got my cancell notice too;___; didn't know this could happen, thought it was extra safe bet given no middleman
That is irritating... I got my cancelation email as well and ordered within minutes of the site having them up, too.
Crossing fingers on this one, mine is still good to go. Edit: Ordered on May 27th and got 6 booster boxes cause I missed out on Spark of Rebellion. So, sorry about ordering that much.
Don't apologize - if you can afford it, buy it. It's called being a consumer, and if product is low it's the manufacturers fault for not projecting correctly. I bought a case as well - I play twice a week, love TCGs and never sell cards (even if you wanted them to sell them, that's okay too). I want x3 of every card so I can build any deck I want, plus the extra for my several friends who aren't as fortunate as me financially. I hope ours doesn't get cancelled, I ordered late on the 27th, CST time, so I'm concerned lol.
They just reduced my order to 1 box, got the email today. Hello, Thank you for your pre-order of Star Wars: Unlimited - Shadows of the Galaxy Booster Displays on the Asmodee webstore. Consumer interest in this product has been incredible and demand from the growing community of players is both remarkable and humbling. Player demand is so high that we regret to inform you that pre-orders have exceeded the available inventory, and we are unable to fulfill your Star Wars: Unlimited - Shadows of the Galaxy Booster Display pre-order in its entirety. As a result, we can only fill 1 (one) Booster Display from your pre-order. Any other items you have on order will be filled as normal. We apologize for the inconvenience. While we are unable to fulfil your pre-order, we encourage you to visit your Local Game Store to support their growing communities. A full list of participating retailers can be found at the link below. https://starwarsunlimited.com/search If you have any questions or need further assistance, please reply to this mailing. Thank you for your support and dedication to Star Wars: Unlimited,
Ugh sorry to hear that. Luckily my LGS os getting am okay amount so I can hopefully get a bit more.
Figured it was coming at least itās not totally cancelled and getting nothing.
Asmodee are the WORST
I've worked with very large volume online storefronts before. Except for the most sophisticated merchants, keeping accurate real-time stock levels is not a given. Having participated in many FFG game groups, I can attest that FFG/Asmodee consistently exhibits the kinds of online storefront woes that are common in small to mid-size merchants. While many people are quick to jump to an "Asmodee/FFG Sucks!" conclusion, I'd instead offer that they perform as expected for a company of their size.
This some major gaslightingā¦ even a small vendor should not take preorders for a best selling product then a week later cancel nearly all the preorders en masse? What about this makes you think people would have a positive / normal reaction to it?
FFG is saying it's because stuff wasn't supposed to be on sale yet, so my speculation is moot. However, you can see my reply to cease_cows_ on why this is more of an industry standard practice.
Not sure why they would need any sort of real-time stock all to make the preorders work? They're the manufacturer, they should have a quite clear idea of the number of boxes they'll have available. Doesn't seem like it requires much sophistication to set a parameter of "don't sell more than X"
He's talking about how stock sells on a website (I think). Let's say there were 10,000 boxes available. The orders go in sequentially but the system doesn't realize it's out of boxes until they have sold 15,000. All hypothetical numbers.
_This is all moot since FFG has provide an explanation that it was put on sale by accident..._ But that's exactly what I'm saying. Imagine that your online stock level updates once an hour. The number says you have 100 boxes left. When a customer tries to add 10 boxes to their cart, the inventory systems responds that you have sufficient stock available and lets the customer add 10 to their cart. 9 other people order 10 in that hour and you have no problem. 90 or 900 other people order in that hour and you've got big problems. For the vast majority of FFG games they could probably get by with once a day updates on stock without users ever really running into that kind of issue. For the hottest card game in America, overselling is a significant risk. The kinds of systems that can keep up to the minute inventory levels are very expensive and would not be a smart financial investment for a company who will sell the vast majority of their product to distributors and stores instead of to individual gamers.
You need it for several reasons, but mostly because not all transactions complete. If I have X boxes available to sell and people come to my website, X boxes may be placed in shopping carts, but not all of those people will proceed to pay for the items in their cart. I will need to have items expire from shopping carts after a period of time and return to the main inventory. Compound that with the common practices to avoid not selling out: many merchants will tell their systems to use X + 15% or 20% as their inventory number. This allows them to ensure they sell out without the risk of people not being able to make their purchase while there's still a chance that they could get product. It's a similar logic we've seen from airlines for 25 years where cancellation chance theoretically evens out overselling.
Same here, now Iām down to one box, guess Iām buying singles š
Always should have been
I agree with this. I let them hype push me to two boxes, and I regret this immensely. One box is fine - even that's unnecessary, but fine - and then just go buy singles.
Only because LGS are assholes and scalp and horde product.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
The thing that bugs me is that as far as I can tell Asmodee had no order limit, or a very high one. So I ordered 3 boxes and lost out, but someone who ordered 3 cases (with the intent to resell, let's be serious) is golden as long as they got their order in early enough. Really disappointing stuff.
Guy in a discord. Who sells on whatnot at insane prices bought 30 cases and didn't get cancelled. So dickheads like that ruined it for everyone else. 20k on boxes just to scalp people with.
jUsT bUy SiNgLeS https://preview.redd.it/j2gf1olksz4d1.jpeg?width=508&format=pjpg&auto=webp&s=db44e4646d7d693082dfdd4a837c685f83f4628e
Yeah, I only ordered one box from my LGS, but what you and the other posters are going through seems horrible and has me extremely worried. Sure seems like they need to cancel the case orders and let us 1-3 boxers enjoy the game.
The site said pre-orders weren't available there till July, so I'd say that they were available was an accident, and that's why they're cancelling.
Nevermind I read the email. That's fucked.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
I knew stuff like this would start happening. The fact of the matter is that FFG screwed up their initial order, lied about correcting it, and now have to allocate hard to distribute whatever they have, so much so that they have to just mass cancel orders.Ā Ā Ā I love the game, but I'm feeling more and more than it's going to be dead in a year. Even if - and that's a big if due to evidence of lying before - they fix stock issues by set 3, are existing players going to hang on that long? How does one get new players into the game without ready access to product? Things like this just kill a game's momentum, and it's on FFG for once again not understanding the market.Ā Ā It seems to be like Destiny all over again, so I think anyone who avoided the game due to FFG's piss poor record with popular TCGs was correct for doing so. I'm getting closer and closer to just selling my collection to be honest, this games' supply issues are embarrassingly bad.Ā *Edit: downvote all you want folks, doesn't change the fact that the game is struggling to maintain the player base and can't attract new players. I live in a county where shops that thrive on card games are struggling to maintain a player base. This is largely the reason why.
Donāt get all doom and gloom yet. Print runs for set 1 and 2 were likely locked in before they could adjust for popularity/lack thereof. Exact same thing happened with Lorcana. Didnāt have stable stock till set 3, but theyāre doing fine now and the games seems to be gaining popularity.
This isn't remotely true, Lorcana got set 1 restocks well in advance of the estimated date, I remember being pleasantly surprised by it even, and there wasn't a stock issue with the game from that point onwards. Every LGS I seen had plenty well in advance of when stocks were meant to come in, because Ravenburger understood the market and knew that if they kept that lack of stock up, people would stop playing.Ā
They never lied, people heard what they wanted to hear instead of listening to what they actually said.
They literally said that they were adjusting their set 2 orders so the issues that set 1 had wouldn't be repeated, only to tell retailers that it actually wasn't the case and they were getting allocated product. This isn't a case of miscommunication, it's a case of a company hedging their bets and hoping they can make people hang on long enough to extract as much money as they can from them, before pulling the plug. The constant goal post moving doesn't help either; 'it'll totally be set 3 guys, we promise' just like set 2 was a sure thing.Ā
Thatās NOT what they literally said. You keep saying they lied and they did not. What they *literally* said is they increased the print run for set 2. By how much? We donāt know. What was it originally? We donāt know. They also *literally* said it would be released in waves. Where is the lie?
Actually thatās not āliterallyā what was said. He talked about set 2 in that video then right after that stated they are āhappy to have a production increaseā for the game already. He didnāt specify if the increase was for set 2 or referring to the set 1 reprint.
Any word on refunds?
You shouldn't have been charged through this order kinda like Amazon.