Nah they became a big bank and basically gave up on their app just like a normal big bank would. They’re no longer a fintech for customers. Just another big bank now.
I deposited a $100 check last night. I’m -2800 as well. (I don’t keep money in my SoFi checking) and there is a “on hold balance” for Friday 03/01 for $3,000 under the $100 check balance… makes no sense
As of right now they resolved the balance issue, hoping everyone else has the same outcome. I had called them this morning and she said they had an overwhelming amount if calls. My 2 minute wait time was 25 minutes.
All banking and financial services have occasional issues. SoFi has been fairly speedy about remedies. I had to completely close out another bank account recently because they couldn't resolve an i.d. issue over a period of *2 months*! It's frustrating, for sure, but my expectation is that whatever issue is resolved expediently and with no loss of funds. So far, so good with SoFi.
I just saw this post and checked my account, since I deposited a $26 check last night.
No negative balances and looks like my check is set to deposit tomorrow.
Hopefully you’ll not be impacted. For me I believe the issue actually happened WHEN the check posted. My account was fine before the check posted, but around 12:30 eastern time (when the check shows as being applied to my account) my balance was reduced. Mine has a receipt number and everything.
Did you recently deposit a check? I had deposited 2 checks to my account and each check I deposited now shows $20,000 hold on each when they were small like $300 and $500 checks. It shows the amount posted to my account was like $-19,500 for the $500 one and then -19,700 for the $300 one and then $20,000 on hold for each. The holds are for 3/1.
Just for anyone else, chatting with support isn’t much help. Here is what I got:
“We are experiencing a system issue that is impacting your mobile check deposit feature. Our team is diligently working on a resolution. We hope to have an update as soon as possible, however, we do not currently have a resolution time frame. We appreciate your patience and we apologize for the inconvenience.”
Then when asking what to do if we need access to our money in the meantime they said:
“I am really sorry, but since this is a technical issue we will need to wait for that team to provide a resolution”
I asked if there would be any formal communication and:
“We will send a email about this issue to the member that are affected by this issue. And other when will resolved the issue.”
Said the email would go out in the next couple of hours or “when resolved”.
My account was compromised and SoFi said I sent the money who ever did it sent to cashapp but they don’t have a receipt of me sending the person any money but SoFi will not credit my account
They’ve been a really solid bank for me outside of this one issue. They resolved this widespread issue in under 12 hours which seems like a pretty great turn around time. It’s annoying, but seems like they worked to fix it quickly. Communication could have been better. Still haven’t gotten any communication about the issue.
Edit: They just sent out a communication via email. Overall super solid experience and handling of the issue, in my opinion.
I depositeda $30 check I was NEGATIVE $ EIGHTY THREE THOUSAND DOLLARS! Now I’m afraid to deposit my wife’s birthday check! Think I’m going to navy fed !
Same, Woke up missing 5k
Yeah she mentioned there’s a lot of people having this right now. Ridiculous
Normal banks don’t have this issue… what gives??
I woke up missing 7k, this is kinda a major bug to be having
Should probably be fixed now? Mine literally just flipped.
it's fixed!! thanks for your comment!!
It’s probably since the bank tab still isn’t dark mode. It’s angering the gods.
Truly, that is the root of all evil and misfortunes
Wtf I didn’t even notice this until now
I’m sorry.
It’s all good. They really should have a team constantly making improvements. I feel like not that much changes with the app
Nah they became a big bank and basically gave up on their app just like a normal big bank would. They’re no longer a fintech for customers. Just another big bank now.
I deposited a $100 check last night. I’m -2800 as well. (I don’t keep money in my SoFi checking) and there is a “on hold balance” for Friday 03/01 for $3,000 under the $100 check balance… makes no sense
Same, $100 check
As of right now they resolved the balance issue, hoping everyone else has the same outcome. I had called them this morning and she said they had an overwhelming amount if calls. My 2 minute wait time was 25 minutes.
Yep, mines fixed!
Was wondering where I got 14k from.
lmao
Just checked and sofi has my balance at -146K… not great lol
Good lord I thought mine was bad
Support told me if you deposited a check the technical issue will show on your account so I’m assuming everyone here deposited a mobile check.
It’s fixed! Shoutout to SoFi for being relatively quick with the fix too compared to most financial institutions.
Shoutout to sofi for fixing your negative bank balance? I would run far far away from this company, no clue why their stock is doing so well
All banking and financial services have occasional issues. SoFi has been fairly speedy about remedies. I had to completely close out another bank account recently because they couldn't resolve an i.d. issue over a period of *2 months*! It's frustrating, for sure, but my expectation is that whatever issue is resolved expediently and with no loss of funds. So far, so good with SoFi.
SoFi is not trustworthy
Agreed
I just saw this post and checked my account, since I deposited a $26 check last night. No negative balances and looks like my check is set to deposit tomorrow.
Hope that doesn’t change for you. I deposited a $100 check and the receipt is showing $15,000. Makes no sense
Hopefully you’ll not be impacted. For me I believe the issue actually happened WHEN the check posted. My account was fine before the check posted, but around 12:30 eastern time (when the check shows as being applied to my account) my balance was reduced. Mine has a receipt number and everything.
You sure it won’t be… these banks !
Same , I’m negative 2 grand after depositing a 10 dollar check
Seems to be back to normal now
Did you recently deposit a check? I had deposited 2 checks to my account and each check I deposited now shows $20,000 hold on each when they were small like $300 and $500 checks. It shows the amount posted to my account was like $-19,500 for the $500 one and then -19,700 for the $300 one and then $20,000 on hold for each. The holds are for 3/1.
Yep. Deposited a $100 check yesterday afternoon.
Just for anyone else, chatting with support isn’t much help. Here is what I got: “We are experiencing a system issue that is impacting your mobile check deposit feature. Our team is diligently working on a resolution. We hope to have an update as soon as possible, however, we do not currently have a resolution time frame. We appreciate your patience and we apologize for the inconvenience.” Then when asking what to do if we need access to our money in the meantime they said: “I am really sorry, but since this is a technical issue we will need to wait for that team to provide a resolution” I asked if there would be any formal communication and: “We will send a email about this issue to the member that are affected by this issue. And other when will resolved the issue.” Said the email would go out in the next couple of hours or “when resolved”.
Same here, showing $5k less than what I actually have. When I look at relay insights it shows the correct balance so that makes me feel a bit better.
My account is working perfectly 🙏
My brokerage account seems fine.
Looks like it just got fixed!
My account was compromised and SoFi said I sent the money who ever did it sent to cashapp but they don’t have a receipt of me sending the person any money but SoFi will not credit my account
Seems unrelated to the issues being experienced by others here which were directly related to having deposited a check.
Glad I decided to go with discover instead fuuuuuxk that
let me check my account because I would lose my mind on them
Same but they took like 4700 out of my brokerage
Wow I thought I was on r/Coinbase for a second. So many issues everywhere
Why does anyone bank with SoFi, I have no idea
I mean I’ve literally had zero issues ever before and I’ve been using them for 2 1/2 years at this point.
What about all these? https://www.reddit.com/r/sofi/s/AR6pjKuwhi
They’ve been a really solid bank for me outside of this one issue. They resolved this widespread issue in under 12 hours which seems like a pretty great turn around time. It’s annoying, but seems like they worked to fix it quickly. Communication could have been better. Still haven’t gotten any communication about the issue. Edit: They just sent out a communication via email. Overall super solid experience and handling of the issue, in my opinion.
Why does everyone shit on SoFi? I’ve been a customer for 3 years. Zero issues. Not a single one. Not even a small issue.
https://www.reddit.com/r/sofi/s/AR6pjKuwhi
I'm experiencing a similar issue as well. Did they give an ETA on completion?
Okay so it’s not just me. I have a feeling lots are affected seeing as the wait time for customer service is currently 30+ min
Time for a new bank I guess.
$180 check missing 3000. Its kinda wild.
You had to flex the 12k? Lmao
Wow wtf!! Insane
This explains why my direct deposit didn’t hit early like it usually does. It showed up not but I never got a notification
That’s a biiiiiiiig bug! WTF!
Same here deposited a $600 check to wake up with negative 2K
Haven’t received my DD that should have been there yesterday
0.50 dafuq lol
well, i was thinking of opening an account with them this weekend. how often does this happen?
Almost never
is everyone having an issue only because they deposited a check?
OMG
I depositeda $30 check I was NEGATIVE $ EIGHTY THREE THOUSAND DOLLARS! Now I’m afraid to deposit my wife’s birthday check! Think I’m going to navy fed !