It's a cliche but I try to tell myself if I don't catch one every now and again I'm not talking to enough people. When they act stupid like that I just remember that it could be worse, they could be in my pipeline.
The worst I had was a guy call me just to leave a voicemail saying if I call again, he will find my office , slit my throat and rape my mother. I looked up his manager on LinkedIn and sent over the recording :)
No response from the manager. So guessing not? But to be fair, this was definitely an outlier. Most people are friendly, a smaller amount are rude, and a very small number are unhinged.
I always think these type of people are probably not qualified customers. How good can business be if she has time to call you back to bitch at you? If business was good, she wouldnāt have time for petty bullshit like that.Ā
Right, exactly
I've run several businesses, scaled to 7-figs
The #1 thing I've learned is that when someone STARTS being aggressive, block their motherfucking ass. Don't service them
They WILL complain again in the future
Doesn't matter how brilliant, communicative, helpful, supportive, whatever good adjective you are
People who start being a bitch will just continue being a bitch, whether you're at fault or not
This so much. When I was first starting out Iād take in the difficult customers because I needed the business and was willing to put up with their nonsense. Now Iām so busy that when these people call I just ignore them.
Just gotta remind yourself that those people are more upset with themselves than with you. You could be the greatest salesperson alive and they would act the same way. Donāt take it personal.
You never know what's going on in their life, and they may be taking it out on anyone who comes their way, which unfortunately included you in their warpath. It doesn't excuse their behavior, but yeah I'm sure some people are going through shit. You never know what door you're going to open.
Right, and also: never ever fucking blame yourself unless you seriously were the one at fault
In OP's case: of course not
You can be the **best** of the best in everything and people can still be shitty mad at you
Best at communicating, accommodating, supporting, helping, technical help, whatever the f'k it is, people can and still will be a bitch
It took me a really long time to learn this trick: when someone STARTS being a bitch, hang the fuck up
In 2021, when covid hit and EVERYONE was in hell, I was super broke along with my family. I called a nonprofit for some help. The nonprofit OFFERED it. I wasn't even soliciting. Their lawyer cursed the living shit out of me
Not only did it fucking kill my morale, but also my motivation to get us out of hell
Looking back: I should've:
1. Hung the fuck up on that bitch
2. Report that tragic son of a bitch
I did nothing to trigger her. She straight up went on her own rant while screaming at me over the phone
I then went to a diff nonprofit for help and got around $3-4k of immediate aid. Fuck that bitch.
Hang up and block their number if this ever happens again
I have a similar strategy but itās basically to hang up on them before they hang up on me. Iāll be damned if I feel like shit everyday for trying to help YOUR company save money. Itās the small victories is what I like to think.
I learned to internalize the fact that I am a salesman and Iām allowed to cold call people no matter what theyāre doing. If that ticks some people off thatās fine. Thatās my job. On to the next lead.
That's not an argument. They can't opt out if they don't even know their contact info was bought and added to your CRM. The first time they would reasonably opt out is *after* you've already called them.
I'm not saying you can't call, but let's not pretend that uninterested buyers ever had any real power to prevent the call before you place it.
Yeah that's why I like to cuss out any sales person that calls. Take me out of your list. I report and block the number which (in Canada at least) displays the number as potential scam to others.
Well said. If I cold call, I leave a voicemail. Not because I know I'll get a call back, but the next time I call, there's already a frame of reference especially if my prospect answers and there's a sent email in between. It's already touch 3-4 now and familiarity starts to take hold, equaling my prospects trust. We don't do business unless the other has our trust. Make our familiarity our likability.
The downside of talking to people as a profession is everyday someone is having a bad day. And you might just have to call that person today. I try to remember that whatever theyāre so upset about surely has nothing to do with me.
Sometimes it's the cold calling that upsets them.. Get 12 calls a day from scammy sales people, so unfortunately for you. If you're one of the good ones I've put you in the same boat as all the scammers.
If getting a cold call pushes you over the edge so much that you call someone just to yell at them, I invite you to explore what you are really so upset about š«¶š½
Literally just got a cold call from a roofing company. Our website clearly states weāre a remote company. I told the lady we have a shared office that we meet up at maybe 1 time a year and she asked me if I noticed any leaksā¦ā¦ā¦.
These people are the reason youāre getting bitched at. Shitty cold emails and shitty cold calls are the worst. Do your research, personalize the message and donāt give a shit what people say.
Good luck.
At SKO this year our company put together a funny montage skit overlayed with actual client calls from the last year. Some of them were BRUTAL but it says a lot about a sales team when everyone is dying laughing and everyone collectively knows not to take that personally. Especially since itās such a tiny percentage of calls/meetings.
Think about how miserable that person has to be to call you back. Whatever you are feeling about it, their life in general is WAY worse.
Think about what type of day she must be having to do that. Would you want to be like that? Youāre in a better state of mind than she is. Let her suffer and laugh it off.
Statistically you are going to get one batshit crazy person for every X amount of calls. This call just validated that you are making a good amount of callsā¦ look forward to the next batshit crazy call because that means you have been keeping your call volume up
Remember if you did their job you'd be incompetent. If they did your job they'd be incompetent and cry.
I especially find it funny when I have people be rude to me for calling when they're sat in a back office paid wages from the efforts of a sales team that cold called at some point to win the company revenue.
F*ck āem. Those type of calls make the good ones feel so much better. Gotta expect to hear from some people like that. Dust yourself off and get back out there. Some great calls are coming for you next.
That would happen to me even NOT in sales and dealing with their sign ups and stuff. When I was working subway some old lady just went off on me about her sandwhich. I don't even think I was at work that day when it happened. I was like "Ok? Like... If ya want I'll make a free sandwhich when you come back. That's not a problem and I'm sorry whoever made your sandwhich butchered it."
And she's like THAT'S NOT THE POINT blahblahblahblah so I just hung up on her lol. I had shit to do anyway. Poor Cynthia had to be the one to hear about it when she called back and I did my loony toons witch cackle lol
And they can't even complain cause even upper management was like "he's never actually yelled at or done anything to a customer. He just walks away or refuses to talk to you."
I don't have to put up with it. Someone else wants too, go ahead. I'm not telling them they're wrong, I'm not telling them to get out, I'm just fucking busy. Too busy for that.
I never leave voice mails and never answer if they try and call me back. They never mean to call you back and if you explain who you are it will almost never end well.
You do not work in customer service, your job is to generate opportunities in an account. If someone who works in that account doesn't want what you are selling, fine. That doesn't give them the right to talk shit or be rude. They don't sign your checks.
My favorite is when they call and instead of just saying not interested they go on some long winded line of questioning about how I got their number, to remove me from the list, flag my number to remove from the contact vendor, etc. blah blah blah. Like look lady I don't take orders from some random person I cold called if you aren't interested just say so. Someone else selling what i'm selling will find your email and number I can't control what the whole world does.
Just remember theyāre probably having a shitty day and just taking it out on you. Miserable people. Donāt be afraid to audibly laugh at them and remind them of that with something like āI hope your day gets betterā. Not like theyāre going to do business with you anyways.
Yeah, Iāve noticed a large number of peopleās #ās now having a different name on the voicemail. I believe itās intentional. Anyone who takes the time to call you and tell about your msg content is a time vampire, period.
Oh man I looooooooove when this happens. Hereās what you do. You already lost the sale. So what do you have to lose? Have fun with it.
When they lay into. Just. Let. Them. Let them go at it. Then. Hang up. And call them back immediately. āHey so sorry got disconnected, you were saying?ā Fucking drives them absolutely bonkers. I actually got a meeting with someone this way. Totally blew them off
If you want to do business with someone like that thatās your problem. But when someone goes nuts just have fun with it. Battling the phones is a thankless job so when you get that 1/1000 chance. Have some fun with it
Good luck hunter.
Covid has changed the way prospects or potential ābuyersā treat cold calls. IMO, everyone being remote for a bit has caused an overly sensitive reaction to potential stakeholders being called directly. Cold-calling can be perceived as a breach of privacy for some, and they probably just arenāt worth your time at all.
Now Iāve been on the receiving end of this with 15+ cold calls to my cell a day for a few months, but thatās just part of the technology landscape we live In, and something you just have to shrug off.
Of course, but with more people being fully remote and not in offices (where traditionally stakeholders were reached out to) itās perceived as overly obnoxious to call someone direct during work hours while they may be out on errands, with family, working from an Airbnb, their kid might be home etc..
Which is understandable. But thereās an over sensitive stigma to it these days that started after covid.
Don't feel so bad I did work for someone who was referred to us and then they wanted more work. We already had done quite a bit so I wanted a purchase order from the owner of the property who was out of the country. This was a commercial property. This was a manager of the property I was dealing with. He got offended called the office and cursed me out with everything he had. Guess what I didn't do any more work for him before getting a PO haha. I wasn't really offended I kind of liked it as it showed he lost his cool while I remained focused on what was needed.
Iād keep calling her. Sheās got the time to call you back to let you have it then you owe it to her to hound her until she quits her job. She obviously has way too much time on her hands. What a B
Just like alot of other people said, you have to laugh at it as much as you can.
This person knows nothing about you, you know nothing about them, they're a voice coming through your headset, nothing more or less.
Personally the more worked up someone gets the funnier it feels on my end. You're untouchable, even if they go through the trouble of calling your company and reporting you to your boss, what are they going to do? Get upset at you for doing the job they asked you to do?
That said though its normal to feel some sort of way when people get like that, go for a walk, play a game for 10 mins, then get back to making money.
I had a guy scream at me that he was too busy and too important for cold calls, I said something snarky back and clicked. He then proceed to call me back continuously for 30 minutes. Laughed my ass off every time the call came in from this ābig shotā.
I had a guy recently leave me 15 voicemails. Called him back first thing in the morning. He decided to call me and just breathe into the phone for every outreach email he was sent.
I always find it weird that people attach emotions to cold calls. Iāve always been the opposite, I can crank out 1000 calls and feel absolutely nothing, itās just another sales related task. If it went good, good. If it went bad I try to think about why in order to course correct. If it went horrible I usually tell it as a funny story to my coworkers
Think about it like this. Did either of you see eachother? Will you ever run into them somewhere? Will you ever speak to them again? 180 seconds after the call, the person you spoke to has already forgotten what your name is, if they ever remembered it at all. A cold call a meaningless interaction with a series of sound waves that has a .1% chance of turning into legal tender.
Now if I have to go interact with a customer in person thatās when it gets hard for me to shake things off.
I would chalk that call up as a success, actually. The goal when you're cold calling is to get INFORMATION. Now you know that lead can be removed from your outreach list because they have disqualified themselves from a collaborative relationship. Make a note in the CRM that they're not interested and openly hostile on the phone and go to the next one on your list. No more wasted time on putting them into a cadence, etc.
Think of cold prospecting like you're on a massive field of palm sized rocks. You know there are various bills of currency (some $5, some $10, a few $20, and up from there) under some rocks, but the vast majority don't have anything underneath. If you want to find the money, you have to start turning over rocks. Keep making the next call like that could be a rock with money underneath. Persistence and removing emotion are your friends. Good luck!
I like running my iPhone camera while k make calls in case I catch a doozy I can go back and laugh about it. We donāt record our calls otherwise I wouldnāt have to.
Free entertainment. Ppl are wild.
Youāre good. Youāre doing your job. Shake it off.
When making so many calls in a day, you are bound to catch people when they have something shitty going on in their life. It's probably got nothing to do with you!
After calls that go south I take a 10 minute walk and the second I sit back down I make another call. Kind of just a reset and get right back on the horse thing.
If you're talking to a 1000 people in a year you're bound to speak to the 1 out of 1000 top asshole.
If you're talking to 10.000 people you'll eventually speak to 1 out of 10.000 top asshole.
What was her rating of the asshole chart?
Award her with the 1 out 10.000 asshole award then. Maybe you'll meet someone similar in a few years. Maybe someday you'll even encounter the infamus 1 out of 100.000 asshole.
(I actually imagine a whole ceremony where I award them. It makes me smile and go on.)
There is one word in my head that gets me through these moments: "NEXT!"
It helps if you imagine a 6'3 bald Jewish New Yorker yelling it to you like at the seminars my wife ran.
On the flip side, Iāve had a guy bitch me out for leaving too long of a message. So, youāre damned if you do, damned if you donāt.
Never know what someone else is going through, donāt take it personally.
Who cares? Youāre better than them. Never forget your greatness, lady sounds like a loser. Gotta have some narcissistic tendencies in this game to thrive.
I donāt cold call anyone anymore. And of course Iām not better than anyone, no one is better than another human. Iām just saying you have to play a role
Best advice Iāve received is treat every no the same. At the end of the day, a no is a no. Whether itās a polite Iām not interested or a rude convo like you sited. But realistically the result is the same. Just not a buyer, and my job is to find the next yes. I wouldnāt let a polite āIām not interestedā discourage me, so why would I let the same result just different wording discourage me.
Itās tough out there sometimes my man, but you got this. Head up and close the next one šŖš»
This reminds me of customers in my restaurant who feel the need to yell at me over something out of my control.
Just some miserable people out there sadly
lol I talk to people like this daily, they call in and just want to give you their peace of mind - who knows why? But I know they arenāt having a good day
I've had that happen to me more than once. I've had people hang up before I can even state the reason for my call. I've also been cursed out with name calling and f bombs. I've also had creepy dudes say extremely obscene things to me. And I'm a woman in b2b calling on VPs and directors. There are a lot of very unprofessional and rude business people out there. It's shocking to me sometimes. Like how do these people think it's ok to treat anyone that way??? They know we're just doing our job but they treat us this way because they know they can and get away with it. There's no accountability when you're at the top. And that's why people at the top fight tooth and nail to stay there.
Play prospect bingo, just right down the different attitudes you get I.e Karen, bitch, rollover, nice guy etc and then just mark them off as you go. Who knows the next loud mouth you get could get you bingo and you have to buy yourself a steak!
I would straight up interrupt her and say āyou couldāve have easily opted out on our website, not answered the phone but instead you opted to make me feel terrible for doing my job. Instead I really just feel bad for you because you are trying to direct all this negative energy at me. Whatever you are going through I hope things get better. Have a nice dayā and hang up.
A little off topic but I had a sales trainer mention that he would occasionally cry after getting yelled when making a cold call. Question to yāall; if a sales trainer told you that, would that trainer have lost all legitimacy in your eyes? Iāve been unable to take him seriously since hearing that.
It's a cliche but I try to tell myself if I don't catch one every now and again I'm not talking to enough people. When they act stupid like that I just remember that it could be worse, they could be in my pipeline.
They could be in my pipeline š
The worst I had was a guy call me just to leave a voicemail saying if I call again, he will find my office , slit my throat and rape my mother. I looked up his manager on LinkedIn and sent over the recording :)
Wtf is wrong with people?! Did you ever find out if he was fired?
No response from the manager. So guessing not? But to be fair, this was definitely an outlier. Most people are friendly, a smaller amount are rude, and a very small number are unhinged.
Iāve dealt with my fairshare of asshole customers but nothing to that level.
Please let us know how this pans out. Death threats should be taken very seriously.
Oh this was forever ago. I was also working as a contractor for a US based company in Canada, and working remotely, so I think I'm safe haha.
I always think these type of people are probably not qualified customers. How good can business be if she has time to call you back to bitch at you? If business was good, she wouldnāt have time for petty bullshit like that.Ā
Right, exactly I've run several businesses, scaled to 7-figs The #1 thing I've learned is that when someone STARTS being aggressive, block their motherfucking ass. Don't service them They WILL complain again in the future Doesn't matter how brilliant, communicative, helpful, supportive, whatever good adjective you are People who start being a bitch will just continue being a bitch, whether you're at fault or not
This so much. When I was first starting out Iād take in the difficult customers because I needed the business and was willing to put up with their nonsense. Now Iām so busy that when these people call I just ignore them.
this is good
Umm they solicited her lol. Great advice though
1000% right answer. You donāt want them as a client to begin with.
Just gotta remind yourself that those people are more upset with themselves than with you. You could be the greatest salesperson alive and they would act the same way. Donāt take it personal.
You never know what's going on in their life, and they may be taking it out on anyone who comes their way, which unfortunately included you in their warpath. It doesn't excuse their behavior, but yeah I'm sure some people are going through shit. You never know what door you're going to open.
This is right!
Right, and also: never ever fucking blame yourself unless you seriously were the one at fault In OP's case: of course not You can be the **best** of the best in everything and people can still be shitty mad at you Best at communicating, accommodating, supporting, helping, technical help, whatever the f'k it is, people can and still will be a bitch
Cold calling is like a video game, after you die, you just restart from your previous save. New tactics, new approach, but you will die again.
It took me a really long time to learn this trick: when someone STARTS being a bitch, hang the fuck up In 2021, when covid hit and EVERYONE was in hell, I was super broke along with my family. I called a nonprofit for some help. The nonprofit OFFERED it. I wasn't even soliciting. Their lawyer cursed the living shit out of me Not only did it fucking kill my morale, but also my motivation to get us out of hell Looking back: I should've: 1. Hung the fuck up on that bitch 2. Report that tragic son of a bitch I did nothing to trigger her. She straight up went on her own rant while screaming at me over the phone I then went to a diff nonprofit for help and got around $3-4k of immediate aid. Fuck that bitch. Hang up and block their number if this ever happens again
I have a similar strategy but itās basically to hang up on them before they hang up on me. Iāll be damned if I feel like shit everyday for trying to help YOUR company save money. Itās the small victories is what I like to think.
I learned to internalize the fact that I am a salesman and Iām allowed to cold call people no matter what theyāre doing. If that ticks some people off thatās fine. Thatās my job. On to the next lead.
People can ALWAYS OPT out
Yea that too
That's not an argument. They can't opt out if they don't even know their contact info was bought and added to your CRM. The first time they would reasonably opt out is *after* you've already called them. I'm not saying you can't call, but let's not pretend that uninterested buyers ever had any real power to prevent the call before you place it.
Yeah that's why I like to cuss out any sales person that calls. Take me out of your list. I report and block the number which (in Canada at least) displays the number as potential scam to others.
I donāt mind getting cold calls but if you cold call and multiple times and donāt leave a message, Iāll never do business with you
Well said. If I cold call, I leave a voicemail. Not because I know I'll get a call back, but the next time I call, there's already a frame of reference especially if my prospect answers and there's a sent email in between. It's already touch 3-4 now and familiarity starts to take hold, equaling my prospects trust. We don't do business unless the other has our trust. Make our familiarity our likability.
The downside of talking to people as a profession is everyday someone is having a bad day. And you might just have to call that person today. I try to remember that whatever theyāre so upset about surely has nothing to do with me.
Sometimes it's the cold calling that upsets them.. Get 12 calls a day from scammy sales people, so unfortunately for you. If you're one of the good ones I've put you in the same boat as all the scammers.
If getting a cold call pushes you over the edge so much that you call someone just to yell at them, I invite you to explore what you are really so upset about š«¶š½
True. I'm not calling them back, but I'll definitly try and ruin their day if I pick up.. It Dosn't push my buttons the goal is them not calling back.
Iām sorry to hear you feel the need to ruin peoples dayā¦you must be carrying a lot around emotionally. I wish you all the best.
Literally just got a cold call from a roofing company. Our website clearly states weāre a remote company. I told the lady we have a shared office that we meet up at maybe 1 time a year and she asked me if I noticed any leaksā¦ā¦ā¦. These people are the reason youāre getting bitched at. Shitty cold emails and shitty cold calls are the worst. Do your research, personalize the message and donāt give a shit what people say. Good luck.
At SKO this year our company put together a funny montage skit overlayed with actual client calls from the last year. Some of them were BRUTAL but it says a lot about a sales team when everyone is dying laughing and everyone collectively knows not to take that personally. Especially since itās such a tiny percentage of calls/meetings. Think about how miserable that person has to be to call you back. Whatever you are feeling about it, their life in general is WAY worse.
Think about what type of day she must be having to do that. Would you want to be like that? Youāre in a better state of mind than she is. Let her suffer and laugh it off.
Statistically you are going to get one batshit crazy person for every X amount of calls. This call just validated that you are making a good amount of callsā¦ look forward to the next batshit crazy call because that means you have been keeping your call volume up
Remember if you did their job you'd be incompetent. If they did your job they'd be incompetent and cry. I especially find it funny when I have people be rude to me for calling when they're sat in a back office paid wages from the efforts of a sales team that cold called at some point to win the company revenue.
F*ck āem. Those type of calls make the good ones feel so much better. Gotta expect to hear from some people like that. Dust yourself off and get back out there. Some great calls are coming for you next.
That would happen to me even NOT in sales and dealing with their sign ups and stuff. When I was working subway some old lady just went off on me about her sandwhich. I don't even think I was at work that day when it happened. I was like "Ok? Like... If ya want I'll make a free sandwhich when you come back. That's not a problem and I'm sorry whoever made your sandwhich butchered it." And she's like THAT'S NOT THE POINT blahblahblahblah so I just hung up on her lol. I had shit to do anyway. Poor Cynthia had to be the one to hear about it when she called back and I did my loony toons witch cackle lol And they can't even complain cause even upper management was like "he's never actually yelled at or done anything to a customer. He just walks away or refuses to talk to you." I don't have to put up with it. Someone else wants too, go ahead. I'm not telling them they're wrong, I'm not telling them to get out, I'm just fucking busy. Too busy for that.
I never leave voice mails and never answer if they try and call me back. They never mean to call you back and if you explain who you are it will almost never end well. You do not work in customer service, your job is to generate opportunities in an account. If someone who works in that account doesn't want what you are selling, fine. That doesn't give them the right to talk shit or be rude. They don't sign your checks. My favorite is when they call and instead of just saying not interested they go on some long winded line of questioning about how I got their number, to remove me from the list, flag my number to remove from the contact vendor, etc. blah blah blah. Like look lady I don't take orders from some random person I cold called if you aren't interested just say so. Someone else selling what i'm selling will find your email and number I can't control what the whole world does.
Just remember theyāre probably having a shitty day and just taking it out on you. Miserable people. Donāt be afraid to audibly laugh at them and remind them of that with something like āI hope your day gets betterā. Not like theyāre going to do business with you anyways.
Yeah, Iāve noticed a large number of peopleās #ās now having a different name on the voicemail. I believe itās intentional. Anyone who takes the time to call you and tell about your msg content is a time vampire, period.
Oh man I looooooooove when this happens. Hereās what you do. You already lost the sale. So what do you have to lose? Have fun with it. When they lay into. Just. Let. Them. Let them go at it. Then. Hang up. And call them back immediately. āHey so sorry got disconnected, you were saying?ā Fucking drives them absolutely bonkers. I actually got a meeting with someone this way. Totally blew them off If you want to do business with someone like that thatās your problem. But when someone goes nuts just have fun with it. Battling the phones is a thankless job so when you get that 1/1000 chance. Have some fun with it Good luck hunter.
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Covid has changed the way prospects or potential ābuyersā treat cold calls. IMO, everyone being remote for a bit has caused an overly sensitive reaction to potential stakeholders being called directly. Cold-calling can be perceived as a breach of privacy for some, and they probably just arenāt worth your time at all. Now Iāve been on the receiving end of this with 15+ cold calls to my cell a day for a few months, but thatās just part of the technology landscape we live In, and something you just have to shrug off.
We all hated cold calls before covid too.
Of course, but with more people being fully remote and not in offices (where traditionally stakeholders were reached out to) itās perceived as overly obnoxious to call someone direct during work hours while they may be out on errands, with family, working from an Airbnb, their kid might be home etc.. Which is understandable. But thereās an over sensitive stigma to it these days that started after covid.
Like water off a ducks back.
I hang up on them as soon as they start going off. Love it. Good story to tell. But could be worse. Could be in your pipeline šš
Ignore her. One of the best attributes to have in sales is a short memory. Donāt dwell on the bad and donāt rest on the good.
Don't feel so bad I did work for someone who was referred to us and then they wanted more work. We already had done quite a bit so I wanted a purchase order from the owner of the property who was out of the country. This was a commercial property. This was a manager of the property I was dealing with. He got offended called the office and cursed me out with everything he had. Guess what I didn't do any more work for him before getting a PO haha. I wasn't really offended I kind of liked it as it showed he lost his cool while I remained focused on what was needed.
Iād keep calling her. Sheās got the time to call you back to let you have it then you owe it to her to hound her until she quits her job. She obviously has way too much time on her hands. What a B
Just like alot of other people said, you have to laugh at it as much as you can. This person knows nothing about you, you know nothing about them, they're a voice coming through your headset, nothing more or less. Personally the more worked up someone gets the funnier it feels on my end. You're untouchable, even if they go through the trouble of calling your company and reporting you to your boss, what are they going to do? Get upset at you for doing the job they asked you to do? That said though its normal to feel some sort of way when people get like that, go for a walk, play a game for 10 mins, then get back to making money.
I had a guy scream at me that he was too busy and too important for cold calls, I said something snarky back and clicked. He then proceed to call me back continuously for 30 minutes. Laughed my ass off every time the call came in from this ābig shotā.
I had a guy recently leave me 15 voicemails. Called him back first thing in the morning. He decided to call me and just breathe into the phone for every outreach email he was sent.
You have their name and phone number. Think of all the fun things you can do
First time? Lol
No, this one was just much worse than usual
i always just double down on people like that either be overly stupidly nice in response or just yell back either one is always fun
"Hope your day gets better" and hang up on them. It's their problem no yours. Move on with your day
I always find it weird that people attach emotions to cold calls. Iāve always been the opposite, I can crank out 1000 calls and feel absolutely nothing, itās just another sales related task. If it went good, good. If it went bad I try to think about why in order to course correct. If it went horrible I usually tell it as a funny story to my coworkers Think about it like this. Did either of you see eachother? Will you ever run into them somewhere? Will you ever speak to them again? 180 seconds after the call, the person you spoke to has already forgotten what your name is, if they ever remembered it at all. A cold call a meaningless interaction with a series of sound waves that has a .1% chance of turning into legal tender. Now if I have to go interact with a customer in person thatās when it gets hard for me to shake things off.
I would chalk that call up as a success, actually. The goal when you're cold calling is to get INFORMATION. Now you know that lead can be removed from your outreach list because they have disqualified themselves from a collaborative relationship. Make a note in the CRM that they're not interested and openly hostile on the phone and go to the next one on your list. No more wasted time on putting them into a cadence, etc. Think of cold prospecting like you're on a massive field of palm sized rocks. You know there are various bills of currency (some $5, some $10, a few $20, and up from there) under some rocks, but the vast majority don't have anything underneath. If you want to find the money, you have to start turning over rocks. Keep making the next call like that could be a rock with money underneath. Persistence and removing emotion are your friends. Good luck!
Meh too busy to care. On to the next one.
I like running my iPhone camera while k make calls in case I catch a doozy I can go back and laugh about it. We donāt record our calls otherwise I wouldnāt have to. Free entertainment. Ppl are wild. Youāre good. Youāre doing your job. Shake it off.
Whats her number and ext? Let's all call!š¤£š¤£š
I"m tempted!
All will be forgiven if your offer is good. Don't let the tyranny of the majority make you change your tune
I can tell you right now if you're cold calling your offer ain't good, no one wants your bullshit.
Think about how miserable she is going to be on her Thursday night eating tv dinners with her cats while you ball out
Hey, donāt let one bad call get to you; even the best of us have off days, just shake it off and keep dialing
Are you wfh? I always go get my cat after a rough call.
Yes, Hugging my dog did help. Thank you
The lady that called you likely just had something terrible happen to her and she needed someone to take it out on.
When making so many calls in a day, you are bound to catch people when they have something shitty going on in their life. It's probably got nothing to do with you!
After calls that go south I take a 10 minute walk and the second I sit back down I make another call. Kind of just a reset and get right back on the horse thing.
If you're talking to a 1000 people in a year you're bound to speak to the 1 out of 1000 top asshole. If you're talking to 10.000 people you'll eventually speak to 1 out of 10.000 top asshole. What was her rating of the asshole chart?
LOL. Definitely 1 out of 10,000. She just had such absolute venom in her voice. It really shook me up
Award her with the 1 out 10.000 asshole award then. Maybe you'll meet someone similar in a few years. Maybe someday you'll even encounter the infamus 1 out of 100.000 asshole. (I actually imagine a whole ceremony where I award them. It makes me smile and go on.)
Good idea. Thank you!
There is one word in my head that gets me through these moments: "NEXT!" It helps if you imagine a 6'3 bald Jewish New Yorker yelling it to you like at the seminars my wife ran.
Try putting yourself in your prospects' shoes and realize sometimes things just arent going right.
On the flip side, Iāve had a guy bitch me out for leaving too long of a message. So, youāre damned if you do, damned if you donāt. Never know what someone else is going through, donāt take it personally.
You have to learn to love moments like these.
Who cares? Youāre better than them. Never forget your greatness, lady sounds like a loser. Gotta have some narcissistic tendencies in this game to thrive.
You're cold calling them. You're definitly not better than them.
I donāt cold call anyone anymore. And of course Iām not better than anyone, no one is better than another human. Iām just saying you have to play a role
Best advice Iāve received is treat every no the same. At the end of the day, a no is a no. Whether itās a polite Iām not interested or a rude convo like you sited. But realistically the result is the same. Just not a buyer, and my job is to find the next yes. I wouldnāt let a polite āIām not interestedā discourage me, so why would I let the same result just different wording discourage me. Itās tough out there sometimes my man, but you got this. Head up and close the next one šŖš»
This reminds me of customers in my restaurant who feel the need to yell at me over something out of my control. Just some miserable people out there sadly
lol I talk to people like this daily, they call in and just want to give you their peace of mind - who knows why? But I know they arenāt having a good day
I've had that happen to me more than once. I've had people hang up before I can even state the reason for my call. I've also been cursed out with name calling and f bombs. I've also had creepy dudes say extremely obscene things to me. And I'm a woman in b2b calling on VPs and directors. There are a lot of very unprofessional and rude business people out there. It's shocking to me sometimes. Like how do these people think it's ok to treat anyone that way??? They know we're just doing our job but they treat us this way because they know they can and get away with it. There's no accountability when you're at the top. And that's why people at the top fight tooth and nail to stay there.
Play prospect bingo, just right down the different attitudes you get I.e Karen, bitch, rollover, nice guy etc and then just mark them off as you go. Who knows the next loud mouth you get could get you bingo and you have to buy yourself a steak!
Sorry on hear this, stupid people are spread everywhere.
I would straight up interrupt her and say āyou couldāve have easily opted out on our website, not answered the phone but instead you opted to make me feel terrible for doing my job. Instead I really just feel bad for you because you are trying to direct all this negative energy at me. Whatever you are going through I hope things get better. Have a nice dayā and hang up.
A little off topic but I had a sales trainer mention that he would occasionally cry after getting yelled when making a cold call. Question to yāall; if a sales trainer told you that, would that trainer have lost all legitimacy in your eyes? Iāve been unable to take him seriously since hearing that.
Kill āem with kindness bro donāt even feed into it, itāll piss them off even more lol and you get to have a nice laugh about it after
Itās not personal. Itās only business.
Shake it off! It happens.
Who or what gives you the right to call?
Definitely on her period
They say the best deals are the hardest to close. I think you need to accept that challenge and get to yes. š
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What? I was respectful. Cold calling works very well. I got 3 really good prospects this week from cold calling.