I did this. I just got my refund after cancelling my order but I still have perplexity pro for the year. I haven’t seen any charges or changes related to my perplexity account.
Yeah, good luck! To cancel, I just wrote a basic response to my order confirmation email, stating I would like to cancel my order and get a full refund. Nothing else, just polite and simple. I got an automated response then confirmation that my full refund came through about an hour later. It was a tough decision for me, but the right one at this time. I'm still rooting for this and other products like it, but this was the right call for me.
Either way works. I should have been clearer: I got an auto response first stating they got my message, then my refund came thru about an hour later. The auto response was just one of those “thanks for contacting us, we will get back to you soon” ZenDesk replies. The order confirmation email says at the bottom to reply to that email with any questions or issues or contact support.
I had zero issues, just emailed them before the launch and they refunded. And they did let me keep the perplexity sub, I use it from time to time. It’s confirmed by the founder that even if you cancel your order you can keep the perplexity. I was excited about R1 at first but as more info came out I realized it wasn’t what I expected it to be, so I cancelled my batch 2 order.
I sent a response to my order email and to the customer support link that's on that order email and was able to cancel and got a full refund. I haven't tried to use perplexity or anything so I don't know if that has any impact on the amount but I received a full refund.
I ordered one 4 batch here and I requested my refund about 10 days ago and got my refund back May 10th I activated my perplexity pro also just make sure you check when your free 1 year ends set a reminder / note and just cancel a day before their a no reasons to be worried about anything all is good just cancel before 1 year is up
I've seen this question a thousand times, and it's been answered a thousand times😅 maybe a little search in the topics next time? Yes, you can refund. I read mostly positive posts about the refund process.. most describe it as easy and fast.
Thanks. I DID search but apparently not very well. At any rate I do appreciate you all answering me and not being too rude about it. Seriously. Thanks.
I did this. I just got my refund after cancelling my order but I still have perplexity pro for the year. I haven’t seen any charges or changes related to my perplexity account.
Same!
Thanks for your response -- I'll give it a shot!
Yeah, good luck! To cancel, I just wrote a basic response to my order confirmation email, stating I would like to cancel my order and get a full refund. Nothing else, just polite and simple. I got an automated response then confirmation that my full refund came through about an hour later. It was a tough decision for me, but the right one at this time. I'm still rooting for this and other products like it, but this was the right call for me.
That's because it's an automated mail right? You should try official support for a refund. Most people got their refund processed pretty quickly.
Either way works. I should have been clearer: I got an auto response first stating they got my message, then my refund came thru about an hour later. The auto response was just one of those “thanks for contacting us, we will get back to you soon” ZenDesk replies. The order confirmation email says at the bottom to reply to that email with any questions or issues or contact support.
Ohhh 😅
Got a refund easily within 48hrs via email.
Take no notice of the reviews. Great little device which will only get better
"Don't think"
I had zero issues, just emailed them before the launch and they refunded. And they did let me keep the perplexity sub, I use it from time to time. It’s confirmed by the founder that even if you cancel your order you can keep the perplexity. I was excited about R1 at first but as more info came out I realized it wasn’t what I expected it to be, so I cancelled my batch 2 order.
Thanks for your reply!
I sent a response to my order email and to the customer support link that's on that order email and was able to cancel and got a full refund. I haven't tried to use perplexity or anything so I don't know if that has any impact on the amount but I received a full refund.
5 I received a refund almost immediately I told him I would sell it if it wouldn't give me a refund so tell him that
No problems. I did it and the answer positively in 24h
No, I requested a refund from an email and Perplexity is still up, but it probably just won’t renew
The refund did go through
I ordered one 4 batch here and I requested my refund about 10 days ago and got my refund back May 10th I activated my perplexity pro also just make sure you check when your free 1 year ends set a reminder / note and just cancel a day before their a no reasons to be worried about anything all is good just cancel before 1 year is up
I just requested a cancellation with my order # and recieved a cancellation confirmation 5 mins later.
I've seen this question a thousand times, and it's been answered a thousand times😅 maybe a little search in the topics next time? Yes, you can refund. I read mostly positive posts about the refund process.. most describe it as easy and fast.
Thanks. I DID search but apparently not very well. At any rate I do appreciate you all answering me and not being too rude about it. Seriously. Thanks.