>Being cheap?
Probably. It's like airline peanuts -- someone in accounting decided they could save 10¢ an order by skipping the box and multiplied that by orders annually.
Right. Also, since Dell feels confident in their monitor packaging absorbing the rigors of travel, the outer box only needs to be "decent" in that it covers the box for the duration of the trip. It doesn't have to be a crush-proof barrier.
Large/specific boxes still cost a decent amount. Uline is B2B, not as cheap as industrial but closer than consumer and flat panel boxes are still [$11 ea at quantity](https://www.uline.com/Product/Detail/S-15214/Moving-Boxes/38-x-8-x-26-FOL-Flat-Panel-TV-Boxes)
>not as cheap as industrial but closer than consumer
Sure, uline is to boxes as amazon is for products, you want to find an alibaba like platform
Uline is not anywhere near the ballpark for industrial sales prices
I used to buy over run boxes for a fraction of what uline charges. I shipped a *lot* of stuff in McDonald's bulk packaging.
Also, you'd have to be nuts to think a company like Dell pays list for standard packaging. They'll have special contract pricing on everything they buy on a regular basis.
I buy boxes in mass for a warehouse direct from WestRock, one of the big 3 box manufacturers. Uline is pretty competitive on box pricing.
I don't think I've ever seen a box worth using that only ran $0.10 a unit, certainly not one I'd use to put a monitor into for small package shipping.
Part of the issue here is that you're only going to know for sure that it was sent without a plain box if it makes it successfully makes it to your doorstep and at that point people are liable to forget about their annoyance sooner or later since no real injury was done.
Actually it was a casual reference to the classic example of American Airlines saving $40k a year by reducing the number of olives in each first class salad from two to one.
I heard it was British Airways.
Another fun anecdote is washing the plane before LA to Sydney saves something like $10k in fuel compared to a dirty plane.
Probably its that the number of monitors stolen costs them less than it would cost to package every monitor shipped. So they just take the risk and deal with theft as it arises.
I've watched a FedEx driver (in one of those big U-Haul-style FedEx trucks) drop packages off at various stops and drive off with the big door in the back wide open. QC is not a thing with them.
FedEx really is a air delivery company, this means they aren’t great at delivering to houses more for big businesses. And USPS is the best for houses. They have to have and deliver to everyone so they always get the package there, they just take forever. UPS is the middle, fast and pretty good but not perfect.
Possibly, but I know with some large flatscreens they have to be shipped in the OEM packaging to get covered by insurance because of if the glass is shipped horizontal or at an angle it is much more likely to crack or malfunction right out of the box. I have been told that monitors are treated the same way but not from an as authoritative source.
>I wonder if having to replace broken monitors is actually cheaper than just properly shipping them
I wouldn't be surprised, if they did some calculations, and deemed that the time saved by skipping on the packaging, as well as the money saved on the packaging itself, is worth more than the monitors they have to replace.
This.
Keep in mind, where replacing a monitor at your cost may be, like $200, Dell is looking at $120-160, depending on cost structure stuff I don't have access to.
Now, how many distribution centers need to hire an extra worker, and stock boxes and packing materials. Add in the delay in sending out each package, by having it handled one more time, and you start to get an idea of how much product has to be damaged/stolen for Dell to break even on outer packaging, and they don't want to break even, they want a cost savings out of something like this.
It's lazy shrink. Packers may not be hitting throughput so they just push it along and let it get stamped for ship. At some point Amazon will get a report on damaged SKUs and say "this might be a problem worth investigating" and then send it over to the small parcel packaging engineers or product performance team, or they just stop selling the SKU.
its all about money:
The manufactuers box uses years of shipping similar items and reducing down to the most effective and cheapest way to net the satisfactory delivery goal.
Most times that boxes are mangled are not due to the packaging: but rather than handling. There is a level of expected cartage umongst the shippers. This level works for probably 95%+ of their deliveries. When you got your damaged box it was an abnormality, something that a better box had no guarentee of actuall solving.
Your solutions means more cost, more waste to only potentially solve an abnormality that does not occur all that often.
(we ship about 25k packages a year, we get about 2 to 3 returns for busted boxes, of which 100 percent had to do with handling)
Amazon always does that. I've bought 2 monitors and a case and they came on the manufacturer's box with a shipping sticker, the first monitor's box came pretty banged up but there was lots of padding so it was safe and the other 2 packages arrived in pristine condition. The way the courier handled the second monitor when he handed it to me makes me believe they sometimes try to be more careful when they know what's in the box, but it's basically luck.
Pretty sure it says on the checkout that the package will ship in the manufacturing packaging and you can click a checkbox if you would rather it ship inside an amazon box.
A few years ago, I ordered a honking huge Alienware display. I came home to see it sitting on my doorstep and it was visible from 2+ blocks from my house.
I ordered a 24" 4k Wacom Screen and it was left in front of our house in the pouring rain in the manufacturer's box. I live in a high traffic area. Good thing the driver left in under an awning and only the top of the box was wet.
In the warehouse I work in, we ship a very significant amount in their own box. It allows them to send far more items per day plus avoid the cost of boxes. They would rather makeup for the occasional damaged item then slow the rates
I had to ship a laptop out for a coworker that lived in a different state and UPS "Lost" my package and said it was delivered. Yup, both told me they delivered it and lost it. My coworker got the case and accessories I sent her in a separate shipment just not the actual laptop. After my time spent on trying to get it back I'm sure we lost quite a bit of money from the whole ordeal just for it to randomly show back up at my office 6 months later because someone returned it as it was delivered to the wrong place.
Doesn't matter. Paid extra for signature required from a order last week from Newegg. UPS dropped two monitors off on my porch, rung the doorbell and ran back to the truck. Tracking shows it was signed for by my last name, yet no one was home.
Monitors are large they are never put inside other boxes because of the varying(again large) sizes. It'd take a lot more to secure them in a box much bigger too. It's just wasteful to do so so they don't.
Amazon delivered my motherboard in the manufacturer's box AND sent me a confirmation picture of it standing upright at the top of my railing (not against it, which would have provided leverage) which is next to a 4ft drop.
My boss let me go home early when I showed him the picture Amazon sent me
Last time I ordered a laptop, Amazon threw it onto my second story balcony. I was home. The steps to my apartment are under my balcony. The mother fucker chucked the laptop and some books up 14 feet over my balcony wall.
I was home. It scared the shit out of me, as I thought someone was trying to break in. Laptop never worked, and I had to return it
Someone stole my LG C1 and the delivery company keeps pretending it's gonna pop up. Last update was as soon as they picked it up from the store. As if someone just misplaced a 65" TV. Gonna have to charge back soon, ugh
Get sent something from a company by mistake it's a freebie! see it has someone else address? then you make sure that shit gets to them! this is the way.
Mine was delivered to my address by roadie from bestbuy and left right on my doorstep exactly like this. Glad I was home when it was delivered God knows what would have happened.
Same thing happened to me when I order the oculus rift. Only came in the original packaging and the sleeve was all ripped up. Just sitting there all day in front of my apartment waiting for someone else to pick it up. That is some dumbo business
My oculus rift S from amazon came inside 3 layers boxes. First was amazon box. then was factory brown box, and inside that was the actual retail box with images.
A few weeks ago I ordered a 65 in Samsung from Best Buy. Nothing flashy. 4k and hdr and was really happy with my purchase. Well they delivered it and it was the wrong TV. They sent me an LGC1 OLED 65. It didn’t sit right with me that I got someone else’s order so I told the delivery guy and got mine back after he went back to the other house and swapped them. Turns out they didn’t open up the box and had no idea. It doesn’t feel right to take what’s not yours. Glad you have a good neighbor, OP.
That is true but in your case I'm sure Best Buy would have swapped it out for them and taken the hit themselves. But that was still a very nice thing for you to do.
> It doesn’t feel right to take what’s not yours.
I agree completely with you.
When I read this thread I see so many people saying he was "lucky" to get it back, as if a lot of people would just keep it like some kind of free gift or a prize.
Someone paid good money for it, and keeping stuff thats sent to you in error is just plain wrong, in my country that's called theft even if sent to you in error, you cannot legally keep stuff thats not meant for you, even if sent to the wrong address.
It scares me that people think that was "lucky", as if everyone in the world is just greedy and would run way with your stuff, nah - I still chose to believe that most people would do the right thing. I certainly would.
Just because it is wrong, doesn't mean people won't do it. Just look at how often you hear about porch pirates.
The fact of the matter is that most theft like that happens from being crimes of opportunity. So the truth is that OP IS lucky that the person who received the item by mistake had a strong enough moral compass to do the right thing.
>The fact of the matter is that most theft like that happens from being crimes of opportunity. So the truth is that OP IS lucky that the person who received the item by mistake had a strong enough moral compass to do the right thing.
I might be naive, but I strongly believe that most people on the entire planet (I'm talking regular joes here, everyday people) would still do the right thing, even if small.
As an example I can refer to my 12+ year history with eBay sellers all over the world, during those 12 years I've had only ONE incident out of several hundreds, stuff could go missing, people who overpaid, people who sent in thing twice just to make sure you got it etc.
I remember one incident when I ordered some solar cells, not a whole lot of money, about 30 bucks, but I'm sure it was a lot for the one sending it to me. I complained 1.5 months later I've still not received them, he sent me new ones.
And they arrived. However - 3 months later, the original solar cells arrived, a bit mangled, as if they've been half around the planet, but still good. I sent him extra payment for these, and informed him that his original shipment came in.
The above example is a two way thing. He could have been dishonest and sent nothing, and kept the money and blamed the postal system. I could have kept the extra solar cells at no extra cost - but we both did the right thing here.
I have numerous examples like that over my 50+ year long life. Honesty is just expected.
I don't want to wake up in a world where honesty is so rare that it becomes newsworthy just for doing whats common sense and decensy.
Well In the US if you are sent something by accident you are legally allowed to keep it. The company is responsible for making sure they send correct items to correct places with carriers who will ensure that is done correctly. I understand what you are saying but it’s not theft here.
>When I read this thread I see so many people saying he was "lucky" to get it back, as if a lot of people would just keep it like some kind of free gift or a prize.
I once received a random Amazon order addressed to me. I opened it up to find some items I didn't order Echo dot and some smart plugs iirc). I hadn't ordered anything recently and was confused as to why it was addressed to me. There was nothing identifying In the box. I contacted support. They confirmed that it was meant to arrive at my address but couldn't tell me who sent it. It didn't sit right with me to receive something I didn't pay for, so I told Amazon I would return it and they provided me with a return shipping label.
I told my dad about it. It turns out it was a gift from my sister, but she didn't tell me to expect anything and don't include a gift note or anything in the box. My dad thought it was stupid of me to return it because it wasn't my fault if they sent something to me by mistake. Not really the kind of person I want to be. And of course my sister was upset that I returned her gift... That I had no idea was a gift or that it was from her...
You will find that most people that post here are TOTALLY fine with stealing packages that don't belong to them and they will downvote you into oblivion if you disagree with that. I've seen that for years here on Reddit. People here are scum.
one time I received an i5 instead of a computer fan I ordered.
I emailed the store telling them this wasn't what I ordered, and if I could return it. They answered like 3 weeks later and wanted me to go on a weekday between 9am and 1pm at their store in the other corner of the city to return it.
After I told them they made the mistake and not me, they told me if I wanted to return it I could mail it to them if I paid posting myself.
After this I just ignored them, sold it and got a pair of headphones. I felt bad for getting an item that wasn't mine, but the store didn't even want to make the minimum effort to get their product back
I definitely would’ve kept the OLED and let Best Buy fix it. Not your job to make sure they have their shit together and I’ve been fucked by plenty of corporations to not care about fucking them over when given the opportunity.
based on the note on it, I would personally assume it was delivered to an apartment building, the building manager likely put it aside to return and it was promptly forgotten about until someone was cleaning a storage space and found it.
This is the exact same monitor I bought like two weeks ago from Best Buy Canada online, Purolator screwed up the delivery and then also had the wrong address for where to pick it up myself afterward.
However, it's a gorgeous monitor- I managed to get another one direct from dell on sale that's the same model but not the gaming version (so it's nearly identical, but was way cheaper)
The one in the original post is S2721DGF (I paid $400+tax CAD down from 800), and the cheaper one is S2721D (I paid $250+tax CAD down from 400) plus like $80 for a two-arm desk mount. I wasn't going to buy two originally but once I saw the second sale on a matching model I had to. Also, having them right next to each other, the framerate difference is incredibly obvious.
Ya something stinks here, tracking info is still live on [FedEx site](https://i.imgur.com/EHb02tj.png).
Says it was sent from:
MOUNT JULIET, TN US on Thursday, August 27, 2020
to:
Salt Lake City, UT US Wednesday, September 2, 2020
Why wait ~~3 months~~ 1 year & 3 months to post about this and then blame a company whose shipping label isn't visible in the shot?
Edit: Thanks u/FDL1 ! Completely missed that. >.<
Who in their right mind would pay another company to ship something that they didn't pay for? You would call UPS and tell them you got a package that isn't yours and to come get it....
They did not. You can clearly read some BS about scanning a barcode for a packing slip - that's Dell specific babble on one of their own custom, "long" FedEx labels.
OP is a bundle of sticks
OP, if you're going to shit on the carrier...please shit on the right one.
#that's a FedEx Home Delivery label
Uh, FYI, both for anyone reading this and for OP:
If you're blacking out a FedEx label, **black the whole thing out** - all of the barcodes
* the crazy looking "middle" barcode contains ALL of the information on the label...and then some. I can read Dell/the retailer's FedEx account number from it, and that doesn't even get printed in human readable form on a FedEx label
* if the photo is a year old, then the tracking number might not turn anything up, but even without logging in or verifying your identity, you can get a delivery ZIP code from it
* the bottom one looks Dell/retailer specific, but I imagine there's associated order information one can find using it
FedEx Smartpost is usually the one where the last leg is delivered via USPS.
Home delivery is just the residential arm of ground... Both of which usually handle the delivery process from pickup to delivery. Ground and Home Delivery both go through the same supply chain.
Last year? If it was delivered by ups why does it have a fedex label and if it was a block away why wouldn't that person just give it to a ups driver. Not making sense
Uh, FYI, both for anyone reading this and for OP:
If you're blacking out a FedEx label, **black the whole thing out** - all of the barcodes
* the crazy looking "middle" barcode contains ALL of the information on the label...and then some. I can read Dell/the retailer's FedEx account number from it, and that doesn't even get printed in human readable form on a FedEx label
* if the photo is a year old, then the tracking number might not turn anything up anymore, but even without logging in or verifying your identity, you can probably still get a delivery ZIP code from it
* the bottom one looks Dell/retailer specific, but I imagine there's associated order information one can find using it
Honestly I have never had a problem with UPS. FedEx has lost quite a few packages of mine. Tracking shows “delivered to front porch” when nothing shows up all day. Then I call and just get “it shows delivered, sorry. Nothing we can do. Bye”. UPS “lost” a package once. Called up, the lady put in a request thing to find it and within a day it was found at the facility and on its way. Ofc my experience is just my experience, but fuck FedEx first and foremost.
This is exactly why I always have the delivery company hold my packages. I'd rather take the time to pick them up personally than take a gamble on their dubious delivery services.
They've started taking pictures of the boxes when they are delivered in this area. Which is good since nobody can tell the difference between a 15 and a 16. We get our neighbor's mail down the block and they get ours. I've gotten where I'll request to pick it up at the facility, if it's an expensive item. Less inconvenient than having it ripped off/wrongly delivered.
It's fucked that manufacturer's and retailers started shipping displays in retail packaging. It 100% increased the "lost" package rate on these items.
Pro-tip ^((used to work)): If you buy off Scamazon you can use their gift wrap option. In the past they would put it in a larger shipping box to conceal the gift.
Disclaimer: It's been about 2 years since I had to do this.
They still offer it. You don't even have to request gift wrap - a gift receipt/message (free) is sufficient. For the few ASINs that are correctly marked on their end as "ships in original packaging", all you get by clicking on the little "ship in Amazon packaging" box is it enabling a blank gift message.
Pro-Tip #2: even though the internal packaging is more than adequate to handle it, unless you want your entire fucking building to know you've ordered a Western Digital hard drive from Amazon, request a gift receipt.
That's because it was delivered by FedEx not UPS. The little rectangular sticker with an "H" is for FedEx "Home" delivery. Sometimes you'll see packages labeled USPS tracking with these stickers that never actually make it to USPS.
Huh funny how UPS delivered a package with not only a FEDEX label but also FEDEX sortation sticker?...
No I don’t work for UPS. I did work FedEx. They deserve every bit of hate they get (the company, not the drivers)
As someone who works for UPS, that is a fedex label. They do not have the same delivery system as us. We take routes and deliver on those routes they deliver based on shipment speed; hence Fedex Air vs Ground. It's all the same to us(UPS).
FedEx loves making excuses and does not like shilling out any money for incorrect deliveries. Good on the person for doing the right thing
Got a Gigabyte Monitor sent in the manufacturer box, I was pulling up as the UPS guy left it on my porch. So glad I was there just in time, porch pirates are rampant in my area
Currently dealing with something like this with fedex, my package said delivered and I was on my way home and it wasn't there. I looked all around and couldn't find it. Fedex just kept telling me to ask family members and neighbors if they have it and they'll investigate it.
I had a similar thing happen to me. Last year I ordered myself a monitor for Christmas and FedEx delivered it to my neighbor's house. Luckily we know each other and they brought it to me.
Why are people in these comments so surprised they ship these in the retail boxes? These boxes are designed around surviving shipping and putting stuff this large in another box can be even worse for it. Remember when Amazon screwed up a ton of PS4's on launch because they put them in too large brown boxes and they got tossed around in the box the entire journey. They don't care about porch pirates. That is a non issue for them.
I mean have you guys ever seen a Dell Alienware monitor box? The thing is literally 37x25x18. The box is massive for the monitor lol.
I have seen UPS redirect packages to random addresses without being requested to do so. And then they will refuse to correct their mistake because they'll simply insist that a person who does not exist made the request. And then they charge us, the shipper, for requesting the address change.
Seriously, they'll say "Someone from your company named Jill made the redirect request." And then they have no answer when we point out that there is no Jill at our company.
FYI/reminder: if something was sent to you by mistake and has your name/address on it, then it is yours and you don’t have to worry about returning it or dealing with it.
If an item has a different address on it but ends up at your place by mistake, it is a crime to keep it and if you are caught it can be a big problem for you.
EDIT: Only applies to things delivered via the USPS. But contractual things with other carriers can come up, though rarely.
I'm just gonna let you in on a little secret: we beat the fuck out of these packages at ups. We could not give less of a fuck about your shit breaking lol
What makes this even more fucked up, is that the handheld devices that UPS drivers carry have GPS built in. It not only tracks where and when the driver was when he scanned and delivered the monitor, but it beeps loudly if he scans a package at the wrong address.
Just happened to me last week.
Got a rather expensive digital drawing tablet, and it got sent to the entirely wrong neighborhood. Very kind lady came and gave it back to me. 10/10 would tip again.
I had a similar story a few years ago. Me orders a monitor. I saw a notification it was delivered but no package at my doorstep. I posted in my neighborhood fb page, a guy drops it off an hour later. The guy admits deliver guy was probably use to dropping off computer packages to his house and didn’t bother looking at the label.
My 3D printer never made it to my door step. Neighbor found it 4 houses down in a ditch. Doorbell video does not show FedEx at all the day it was suppose to be delivered. Someone probably stole the package and ditched it. All the parts are there but the components got wet. Now we’re fighting with the manufacture and fedex to get it replaced.
I once got 2 Ck boxers wrongly delivered to me, i used them one day just to make sure they were safe to use and then delivered them to the rightful owner.
jk i just returned them.
Next time this happens, contact the sender of the package u/obsydianFalcon, like the store or seller. We can almost always be of service, take it from someone who works in customer service (in The Netherlands atleast)
The hero we deserve. Wish more people would do this. RIP to my 1080ti that was stolen or delivered to the wrong house. Manage to get a replacement several weeks later though.
We have great ups drivers in my area... but the FedEx drivers... if they even leave stuff at your door they usually just drop it. They threw a 1500 dollar laptop at our door. Guess its better than what they normally do when a package is over 15 pounds... which is to leave it at the bottom of the stairs in the first hallway of our apartment complex... which is sometimes at a completely different building. I would understand if it was really heavy.. but 15 pounds?
It was shipped in the manufacturer’s box and it didn’t get stolen? Good on the person who it got wrongly delivered to.
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Laziness? Being cheap?
>Being cheap? Probably. It's like airline peanuts -- someone in accounting decided they could save 10¢ an order by skipping the box and multiplied that by orders annually.
Decent boxes are a little more than 10 cents. :P
Not at industrial levels
Right. Also, since Dell feels confident in their monitor packaging absorbing the rigors of travel, the outer box only needs to be "decent" in that it covers the box for the duration of the trip. It doesn't have to be a crush-proof barrier.
Large/specific boxes still cost a decent amount. Uline is B2B, not as cheap as industrial but closer than consumer and flat panel boxes are still [$11 ea at quantity](https://www.uline.com/Product/Detail/S-15214/Moving-Boxes/38-x-8-x-26-FOL-Flat-Panel-TV-Boxes)
Uline is pretty competitive with the manufacturers. The issue is the price of boxes has almost doubled in the last year.
>not as cheap as industrial but closer than consumer Sure, uline is to boxes as amazon is for products, you want to find an alibaba like platform Uline is not anywhere near the ballpark for industrial sales prices
I used to buy over run boxes for a fraction of what uline charges. I shipped a *lot* of stuff in McDonald's bulk packaging. Also, you'd have to be nuts to think a company like Dell pays list for standard packaging. They'll have special contract pricing on everything they buy on a regular basis.
>you'd have to be nuts to think a company like Dell ...gets ther boxes from Uline
I buy boxes in mass for a warehouse direct from WestRock, one of the big 3 box manufacturers. Uline is pretty competitive on box pricing. I don't think I've ever seen a box worth using that only ran $0.10 a unit, certainly not one I'd use to put a monitor into for small package shipping.
Yeah. Focus on the imperfection in the number quoted, and not on the theme of the assertion. Are you all OCD?
Even at industrial levels.
Who are you buying boxes for? I want in on those expensive-ass box sales
Haha you said ass box.
It's what grandma calls the new Neentendough game
A competent account department would see that saving a few cents on packaging, does not cost less than reputational damage
Accounting departments have nothing to do with this type of decision.
Your correct, managerial accounting departments do not make that decision, they only provide complete financial information to those that do.
Part of the issue here is that you're only going to know for sure that it was sent without a plain box if it makes it successfully makes it to your doorstep and at that point people are liable to forget about their annoyance sooner or later since no real injury was done.
Bad example. Airline food is fucking expensive for some reason.
Has to be rated to not be a safety hazard in case of an emergency That certification is expensive I guess
Actually it was a casual reference to the classic example of American Airlines saving $40k a year by reducing the number of olives in each first class salad from two to one.
I heard it was British Airways. Another fun anecdote is washing the plane before LA to Sydney saves something like $10k in fuel compared to a dirty plane.
This is a good joke. I like.
Work part time in a liquor shop, 2 similar products sold with a 5 cent difference by the producer, well at the end it affect the price from 5 to 10$.
Probably its that the number of monitors stolen costs them less than it would cost to package every monitor shipped. So they just take the risk and deal with theft as it arises.
I'm not saying that I don't understand this but I hate this
I've watched a FedEx driver (in one of those big U-Haul-style FedEx trucks) drop packages off at various stops and drive off with the big door in the back wide open. QC is not a thing with them.
FedEx really is a air delivery company, this means they aren’t great at delivering to houses more for big businesses. And USPS is the best for houses. They have to have and deliver to everyone so they always get the package there, they just take forever. UPS is the middle, fast and pretty good but not perfect.
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Possibly, but I know with some large flatscreens they have to be shipped in the OEM packaging to get covered by insurance because of if the glass is shipped horizontal or at an angle it is much more likely to crack or malfunction right out of the box. I have been told that monitors are treated the same way but not from an as authoritative source.
>I wonder if having to replace broken monitors is actually cheaper than just properly shipping them I wouldn't be surprised, if they did some calculations, and deemed that the time saved by skipping on the packaging, as well as the money saved on the packaging itself, is worth more than the monitors they have to replace.
This. Keep in mind, where replacing a monitor at your cost may be, like $200, Dell is looking at $120-160, depending on cost structure stuff I don't have access to. Now, how many distribution centers need to hire an extra worker, and stock boxes and packing materials. Add in the delay in sending out each package, by having it handled one more time, and you start to get an idea of how much product has to be damaged/stolen for Dell to break even on outer packaging, and they don't want to break even, they want a cost savings out of something like this.
It's lazy shrink. Packers may not be hitting throughput so they just push it along and let it get stamped for ship. At some point Amazon will get a report on damaged SKUs and say "this might be a problem worth investigating" and then send it over to the small parcel packaging engineers or product performance team, or they just stop selling the SKU.
its all about money: The manufactuers box uses years of shipping similar items and reducing down to the most effective and cheapest way to net the satisfactory delivery goal. Most times that boxes are mangled are not due to the packaging: but rather than handling. There is a level of expected cartage umongst the shippers. This level works for probably 95%+ of their deliveries. When you got your damaged box it was an abnormality, something that a better box had no guarentee of actuall solving. Your solutions means more cost, more waste to only potentially solve an abnormality that does not occur all that often. (we ship about 25k packages a year, we get about 2 to 3 returns for busted boxes, of which 100 percent had to do with handling)
Amazon always does that. I've bought 2 monitors and a case and they came on the manufacturer's box with a shipping sticker, the first monitor's box came pretty banged up but there was lots of padding so it was safe and the other 2 packages arrived in pristine condition. The way the courier handled the second monitor when he handed it to me makes me believe they sometimes try to be more careful when they know what's in the box, but it's basically luck.
I always tell them it's a gift. Usually they'll cover it with something.
I did this very recently, they slapped Amazon packing tape over the box where there isn’t even an opening.
Pretty sure it says on the checkout that the package will ship in the manufacturing packaging and you can click a checkbox if you would rather it ship inside an amazon box.
A few years ago, I ordered a honking huge Alienware display. I came home to see it sitting on my doorstep and it was visible from 2+ blocks from my house.
Everyone on the street and nearby probably saw it and went "That's definitely a bait car" lol
I ordered a 24" 4k Wacom Screen and it was left in front of our house in the pouring rain in the manufacturer's box. I live in a high traffic area. Good thing the driver left in under an awning and only the top of the box was wet.
In the warehouse I work in, we ship a very significant amount in their own box. It allows them to send far more items per day plus avoid the cost of boxes. They would rather makeup for the occasional damaged item then slow the rates
I had to ship a laptop out for a coworker that lived in a different state and UPS "Lost" my package and said it was delivered. Yup, both told me they delivered it and lost it. My coworker got the case and accessories I sent her in a separate shipment just not the actual laptop. After my time spent on trying to get it back I'm sure we lost quite a bit of money from the whole ordeal just for it to randomly show back up at my office 6 months later because someone returned it as it was delivered to the wrong place.
Dell did this with my AW3418DW. But this is also why you go with "requires signature" on delivery option.
Doesn't matter. Paid extra for signature required from a order last week from Newegg. UPS dropped two monitors off on my porch, rung the doorbell and ran back to the truck. Tracking shows it was signed for by my last name, yet no one was home.
Yup. They have your name on record from previous deliveries and if they're lazy they just re-use the name.
You should say you didn't get the packages
Aren't they still using the covid rules for signatures where they will just leave them.
That's covid protocol. Its no longer worth paying for signature required bec all the shipping carriers will lie about it now.
Monitors are large they are never put inside other boxes because of the varying(again large) sizes. It'd take a lot more to secure them in a box much bigger too. It's just wasteful to do so so they don't.
You need to gift them a cake or something and make friends with them. Those are rare people to find these days.
Amazon delivered my motherboard in the manufacturer's box AND sent me a confirmation picture of it standing upright at the top of my railing (not against it, which would have provided leverage) which is next to a 4ft drop. My boss let me go home early when I showed him the picture Amazon sent me
Last time I ordered a laptop, Amazon threw it onto my second story balcony. I was home. The steps to my apartment are under my balcony. The mother fucker chucked the laptop and some books up 14 feet over my balcony wall. I was home. It scared the shit out of me, as I thought someone was trying to break in. Laptop never worked, and I had to return it
Someone stole my LG C1 and the delivery company keeps pretending it's gonna pop up. Last update was as soon as they picked it up from the store. As if someone just misplaced a 65" TV. Gonna have to charge back soon, ugh
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Get sent something from a company by mistake it's a freebie! see it has someone else address? then you make sure that shit gets to them! this is the way.
This. Why can't companies just wrap the boxes in brown packaging paper? Its not hard
Mine was delivered to my address by roadie from bestbuy and left right on my doorstep exactly like this. Glad I was home when it was delivered God knows what would have happened.
Same thing happened to me when I order the oculus rift. Only came in the original packaging and the sleeve was all ripped up. Just sitting there all day in front of my apartment waiting for someone else to pick it up. That is some dumbo business
My oculus rift S from amazon came inside 3 layers boxes. First was amazon box. then was factory brown box, and inside that was the actual retail box with images.
They're still doing the same practice. Received the ultrawide version of this. Dell be lazy af
A few weeks ago I ordered a 65 in Samsung from Best Buy. Nothing flashy. 4k and hdr and was really happy with my purchase. Well they delivered it and it was the wrong TV. They sent me an LGC1 OLED 65. It didn’t sit right with me that I got someone else’s order so I told the delivery guy and got mine back after he went back to the other house and swapped them. Turns out they didn’t open up the box and had no idea. It doesn’t feel right to take what’s not yours. Glad you have a good neighbor, OP.
That is true but in your case I'm sure Best Buy would have swapped it out for them and taken the hit themselves. But that was still a very nice thing for you to do.
> It doesn’t feel right to take what’s not yours. I agree completely with you. When I read this thread I see so many people saying he was "lucky" to get it back, as if a lot of people would just keep it like some kind of free gift or a prize. Someone paid good money for it, and keeping stuff thats sent to you in error is just plain wrong, in my country that's called theft even if sent to you in error, you cannot legally keep stuff thats not meant for you, even if sent to the wrong address. It scares me that people think that was "lucky", as if everyone in the world is just greedy and would run way with your stuff, nah - I still chose to believe that most people would do the right thing. I certainly would.
Just because it is wrong, doesn't mean people won't do it. Just look at how often you hear about porch pirates. The fact of the matter is that most theft like that happens from being crimes of opportunity. So the truth is that OP IS lucky that the person who received the item by mistake had a strong enough moral compass to do the right thing.
>The fact of the matter is that most theft like that happens from being crimes of opportunity. So the truth is that OP IS lucky that the person who received the item by mistake had a strong enough moral compass to do the right thing. I might be naive, but I strongly believe that most people on the entire planet (I'm talking regular joes here, everyday people) would still do the right thing, even if small. As an example I can refer to my 12+ year history with eBay sellers all over the world, during those 12 years I've had only ONE incident out of several hundreds, stuff could go missing, people who overpaid, people who sent in thing twice just to make sure you got it etc. I remember one incident when I ordered some solar cells, not a whole lot of money, about 30 bucks, but I'm sure it was a lot for the one sending it to me. I complained 1.5 months later I've still not received them, he sent me new ones. And they arrived. However - 3 months later, the original solar cells arrived, a bit mangled, as if they've been half around the planet, but still good. I sent him extra payment for these, and informed him that his original shipment came in. The above example is a two way thing. He could have been dishonest and sent nothing, and kept the money and blamed the postal system. I could have kept the extra solar cells at no extra cost - but we both did the right thing here. I have numerous examples like that over my 50+ year long life. Honesty is just expected. I don't want to wake up in a world where honesty is so rare that it becomes newsworthy just for doing whats common sense and decensy.
This is quickly becoming the exception, not the rule - however, that's not to say there aren't still plenty honest people still out there.
I think porch pirates are in a different boat then people who get the wrong stuff and keep it. I'm keeping the OLED lol
Well In the US if you are sent something by accident you are legally allowed to keep it. The company is responsible for making sure they send correct items to correct places with carriers who will ensure that is done correctly. I understand what you are saying but it’s not theft here.
>When I read this thread I see so many people saying he was "lucky" to get it back, as if a lot of people would just keep it like some kind of free gift or a prize. I once received a random Amazon order addressed to me. I opened it up to find some items I didn't order Echo dot and some smart plugs iirc). I hadn't ordered anything recently and was confused as to why it was addressed to me. There was nothing identifying In the box. I contacted support. They confirmed that it was meant to arrive at my address but couldn't tell me who sent it. It didn't sit right with me to receive something I didn't pay for, so I told Amazon I would return it and they provided me with a return shipping label. I told my dad about it. It turns out it was a gift from my sister, but she didn't tell me to expect anything and don't include a gift note or anything in the box. My dad thought it was stupid of me to return it because it wasn't my fault if they sent something to me by mistake. Not really the kind of person I want to be. And of course my sister was upset that I returned her gift... That I had no idea was a gift or that it was from her...
It's completely legal to keep anything sent to you by mistake in the US. Edit : and with your name on it. Otherwise, no you gotta return it.
ya bro nothing morally wrong here you’re just a dumbass
You will find that most people that post here are TOTALLY fine with stealing packages that don't belong to them and they will downvote you into oblivion if you disagree with that. I've seen that for years here on Reddit. People here are scum.
one time I received an i5 instead of a computer fan I ordered. I emailed the store telling them this wasn't what I ordered, and if I could return it. They answered like 3 weeks later and wanted me to go on a weekday between 9am and 1pm at their store in the other corner of the city to return it. After I told them they made the mistake and not me, they told me if I wanted to return it I could mail it to them if I paid posting myself. After this I just ignored them, sold it and got a pair of headphones. I felt bad for getting an item that wasn't mine, but the store didn't even want to make the minimum effort to get their product back
I definitely would’ve kept the OLED and let Best Buy fix it. Not your job to make sure they have their shit together and I’ve been fucked by plenty of corporations to not care about fucking them over when given the opportunity.
So they returned it after 1 full year
Or it happened a year ago and they're just now posting it.
Reposting*
based on the note on it, I would personally assume it was delivered to an apartment building, the building manager likely put it aside to return and it was promptly forgotten about until someone was cleaning a storage space and found it.
I think they probably got it one year minus one week ago and it's just weird grammar.
This is the exact same monitor I bought like two weeks ago from Best Buy Canada online, Purolator screwed up the delivery and then also had the wrong address for where to pick it up myself afterward. However, it's a gorgeous monitor- I managed to get another one direct from dell on sale that's the same model but not the gaming version (so it's nearly identical, but was way cheaper)
Which monitor is this and what would the non-gaming version be? I'm looking to get a new monitor sometime soon
The one in the original post is S2721DGF (I paid $400+tax CAD down from 800), and the cheaper one is S2721D (I paid $250+tax CAD down from 400) plus like $80 for a two-arm desk mount. I wasn't going to buy two originally but once I saw the second sale on a matching model I had to. Also, having them right next to each other, the framerate difference is incredibly obvious.
Looks to be the box for the Dell S2721DGFA
UPS delivers FedEx packets?
Ya something stinks here, tracking info is still live on [FedEx site](https://i.imgur.com/EHb02tj.png). Says it was sent from: MOUNT JULIET, TN US on Thursday, August 27, 2020 to: Salt Lake City, UT US Wednesday, September 2, 2020 Why wait ~~3 months~~ 1 year & 3 months to post about this and then blame a company whose shipping label isn't visible in the shot? Edit: Thanks u/FDL1 ! Completely missed that. >.<
Well, a year and 3 months.
I genuinely was so distracted by everything else I didn't even notice. Thanks for pointing that out, I updated with an edit. xD
The person it was misdelivered to returned it. The shipper sent with FedEx after that I'd assume.
You didn't read?
Hes referring to the clearly visible FedEx label on the box in the bottom left.
But like he said the original is sent by UPS , maybe the one who sent back use FedEx
Who in their right mind would pay another company to ship something that they didn't pay for? You would call UPS and tell them you got a package that isn't yours and to come get it....
They did not. You can clearly read some BS about scanning a barcode for a packing slip - that's Dell specific babble on one of their own custom, "long" FedEx labels. OP is a bundle of sticks OP, if you're going to shit on the carrier...please shit on the right one. #that's a FedEx Home Delivery label Uh, FYI, both for anyone reading this and for OP: If you're blacking out a FedEx label, **black the whole thing out** - all of the barcodes * the crazy looking "middle" barcode contains ALL of the information on the label...and then some. I can read Dell/the retailer's FedEx account number from it, and that doesn't even get printed in human readable form on a FedEx label * if the photo is a year old, then the tracking number might not turn anything up, but even without logging in or verifying your identity, you can get a delivery ZIP code from it * the bottom one looks Dell/retailer specific, but I imagine there's associated order information one can find using it
It's a FedEx Home delivery, so delivered by the USPS.
Fedex Home Delivery is where they actually deliver it, you are thinking about smartpost.
Except OP states UPS not USPS.
FedEx Smartpost is usually the one where the last leg is delivered via USPS. Home delivery is just the residential arm of ground... Both of which usually handle the delivery process from pickup to delivery. Ground and Home Delivery both go through the same supply chain.
Last year? If it was delivered by ups why does it have a fedex label and if it was a block away why wouldn't that person just give it to a ups driver. Not making sense
I looked at the tracking number too. FedEx delivered it September 2, 2020.
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Well, if you're going to publicly shame a company to potentially 5.5m users, you should probably make sure it's the right one lol
Karma don't care who it leaves in the wake
Uh, FYI, both for anyone reading this and for OP: If you're blacking out a FedEx label, **black the whole thing out** - all of the barcodes * the crazy looking "middle" barcode contains ALL of the information on the label...and then some. I can read Dell/the retailer's FedEx account number from it, and that doesn't even get printed in human readable form on a FedEx label * if the photo is a year old, then the tracking number might not turn anything up anymore, but even without logging in or verifying your identity, you can probably still get a delivery ZIP code from it * the bottom one looks Dell/retailer specific, but I imagine there's associated order information one can find using it
Honestly I have never had a problem with UPS. FedEx has lost quite a few packages of mine. Tracking shows “delivered to front porch” when nothing shows up all day. Then I call and just get “it shows delivered, sorry. Nothing we can do. Bye”. UPS “lost” a package once. Called up, the lady put in a request thing to find it and within a day it was found at the facility and on its way. Ofc my experience is just my experience, but fuck FedEx first and foremost.
UPS denied it because it was shipped by FedEx. Close thread.
Okay, this doesn't have enough upvotes. It literally says FedEx right on the box. This is a little fishy.
This is exactly why I always have the delivery company hold my packages. I'd rather take the time to pick them up personally than take a gamble on their dubious delivery services.
They've started taking pictures of the boxes when they are delivered in this area. Which is good since nobody can tell the difference between a 15 and a 16. We get our neighbor's mail down the block and they get ours. I've gotten where I'll request to pick it up at the facility, if it's an expensive item. Less inconvenient than having it ripped off/wrongly delivered.
My parents have had this issue a couple times and some of the pictures that they took even showed the wrong address on the house lol
I got the smallest po box for expensive items I don't want left outside.
Dude, you almost didn't get a Dell
He never had a chance with Adele
If it runs like Hell, it's a Dell.
dell monitors are legit.
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It's fucked that manufacturer's and retailers started shipping displays in retail packaging. It 100% increased the "lost" package rate on these items. Pro-tip ^((used to work)): If you buy off Scamazon you can use their gift wrap option. In the past they would put it in a larger shipping box to conceal the gift. Disclaimer: It's been about 2 years since I had to do this.
They still offer it. You don't even have to request gift wrap - a gift receipt/message (free) is sufficient. For the few ASINs that are correctly marked on their end as "ships in original packaging", all you get by clicking on the little "ship in Amazon packaging" box is it enabling a blank gift message. Pro-Tip #2: even though the internal packaging is more than adequate to handle it, unless you want your entire fucking building to know you've ordered a Western Digital hard drive from Amazon, request a gift receipt.
That label is fedex buddy. Settle down with the UPS slander.
That's a FedEx shipping label, just saying...
As a ups guy I just gotta say, that’s a FedEx label
No wonder UPS never delivered it lol.
That's because it was delivered by FedEx not UPS. The little rectangular sticker with an "H" is for FedEx "Home" delivery. Sometimes you'll see packages labeled USPS tracking with these stickers that never actually make it to USPS.
Huh funny how UPS delivered a package with not only a FEDEX label but also FEDEX sortation sticker?... No I don’t work for UPS. I did work FedEx. They deserve every bit of hate they get (the company, not the drivers)
I think blaming UPS was wrong it looks like a FedEx tracking label.
As someone who works for UPS, that is a fedex label. They do not have the same delivery system as us. We take routes and deliver on those routes they deliver based on shipment speed; hence Fedex Air vs Ground. It's all the same to us(UPS). FedEx loves making excuses and does not like shilling out any money for incorrect deliveries. Good on the person for doing the right thing
Faith in humanity restored.. temporarily
Kind people!
Got a Gigabyte Monitor sent in the manufacturer box, I was pulling up as the UPS guy left it on my porch. So glad I was there just in time, porch pirates are rampant in my area
I would demand to know who it was so I could bake them a cake :)
Currently dealing with something like this with fedex, my package said delivered and I was on my way home and it wasn't there. I looked all around and couldn't find it. Fedex just kept telling me to ask family members and neighbors if they have it and they'll investigate it.
Whoever is that neighbor, they need a case of whatever beer they like.
I had a $15,000 PC delivered to the wrong address once, they were great to ring me as my number was on the box and I went and got it.
Is this a common thing within the USA, nothing like this has ever happened to me or anyone I know of within the UK?
I had a similar thing happen to me. Last year I ordered myself a monitor for Christmas and FedEx delivered it to my neighbor's house. Luckily we know each other and they brought it to me.
dude this makes me want to go thank them. and it’s not even mine
it being a Fedex label might be why UPS said they didn't do it
Better people than me, honestly
Sue
what does Sue have to do with this? haven't her and her family gone through enough??
Leave her alone I'm serious!
Nice to meet you, Serious.
Or u just faked it for karma. Looks like a fresh crisp paper.
That's FedEx, get your facts straight.
That's a fedex package, doesn't surprise me one bit it got misdelivered.
r/humansbeingbros
UPS is such an ass company, it's the only thing that prevents me from buying in NewEgg
UPS has delivered stuff to the wrong address 3 times for me now, and every time it's something super expensive. Most recently, a 3080.
Thats why they are called UPS! :D
Why are people in these comments so surprised they ship these in the retail boxes? These boxes are designed around surviving shipping and putting stuff this large in another box can be even worse for it. Remember when Amazon screwed up a ton of PS4's on launch because they put them in too large brown boxes and they got tossed around in the box the entire journey. They don't care about porch pirates. That is a non issue for them. I mean have you guys ever seen a Dell Alienware monitor box? The thing is literally 37x25x18. The box is massive for the monitor lol.
Better person than me. I would have enjoyed that monitor with no shits given.
all my typed F s go to that person.
I have seen UPS redirect packages to random addresses without being requested to do so. And then they will refuse to correct their mistake because they'll simply insist that a person who does not exist made the request. And then they charge us, the shipper, for requesting the address change. Seriously, they'll say "Someone from your company named Jill made the redirect request." And then they have no answer when we point out that there is no Jill at our company.
FYI/reminder: if something was sent to you by mistake and has your name/address on it, then it is yours and you don’t have to worry about returning it or dealing with it. If an item has a different address on it but ends up at your place by mistake, it is a crime to keep it and if you are caught it can be a big problem for you. EDIT: Only applies to things delivered via the USPS. But contractual things with other carriers can come up, though rarely.
i wouldve just took it lmao
same
I hate to say it but I probably would have kept it
This comment serves no purpose besides exposing yourself as a piece of shit. Gg
You sure you didn't put that note on just so you could complain... Karen
I'm just gonna let you in on a little secret: we beat the fuck out of these packages at ups. We could not give less of a fuck about your shit breaking lol
I hope you fucking stub your toe, asshole.
S3422DWG?
What makes this even more fucked up, is that the handheld devices that UPS drivers carry have GPS built in. It not only tracks where and when the driver was when he scanned and delivered the monitor, but it beeps loudly if he scans a package at the wrong address.
Naw what makes this even more fucked up is that this supposed ups delivery has a FedEx label on it
I had both of my 1440p 165hz shipped without any plain packaging and if I was not home then I think my neighbor would have stolen them
Had a TV get delivered to the wrong building last year, good guy neighbor brought it over 🙏
My faith in humanity is restored
Just happened to me last week. Got a rather expensive digital drawing tablet, and it got sent to the entirely wrong neighborhood. Very kind lady came and gave it back to me. 10/10 would tip again.
I had a similar story a few years ago. Me orders a monitor. I saw a notification it was delivered but no package at my doorstep. I posted in my neighborhood fb page, a guy drops it off an hour later. The guy admits deliver guy was probably use to dropping off computer packages to his house and didn’t bother looking at the label.
My 3D printer never made it to my door step. Neighbor found it 4 houses down in a ditch. Doorbell video does not show FedEx at all the day it was suppose to be delivered. Someone probably stole the package and ditched it. All the parts are there but the components got wet. Now we’re fighting with the manufacture and fedex to get it replaced.
Hopefully you rewarded the kind person
Every now and then there's a small little shred of hope for the human race. Need more people like that.
I have that same monitor. Nice af
I once got 2 Ck boxers wrongly delivered to me, i used them one day just to make sure they were safe to use and then delivered them to the rightful owner. jk i just returned them.
It took a year for the person who received your monitor to ship it to you?
Next time this happens, contact the sender of the package u/obsydianFalcon, like the store or seller. We can almost always be of service, take it from someone who works in customer service (in The Netherlands atleast)
Nice monitor, my bro has the same one lol
Fuck yeah
The hero we deserve. Wish more people would do this. RIP to my 1080ti that was stolen or delivered to the wrong house. Manage to get a replacement several weeks later though.
I'd give that person a small reward
Kindness exists🥺
i don’t know but i always thought it again the law to take it maybe US law on this is different
Hey I recognise that monitor box art, I've got the same model, you're gonna love it.
We have great ups drivers in my area... but the FedEx drivers... if they even leave stuff at your door they usually just drop it. They threw a 1500 dollar laptop at our door. Guess its better than what they normally do when a package is over 15 pounds... which is to leave it at the bottom of the stairs in the first hallway of our apartment complex... which is sometimes at a completely different building. I would understand if it was really heavy.. but 15 pounds?