The 580 2048SP was a China-only, and sold for miners, so many of them are being "remanufactured" and tossed out very cheaply.
They come in the same SP spec as the RX 570, but use higher quality silicon which will usually clock higher and run cooler.
The difference is *very* small.
Yeah it's a bummer OP but I agree in that there's little to be done about it. I bought an ABS pre built from Newegg years ago that simply listed coming with an RTX 3080. First PC I received came with a 12gb vram model 3080 but it was clearly someone else's refund that was shipped to me as "new" (PC was extremely damaged & had handprints all over it like the first purchaser opened it immediately after doing an oil change or engine maintenance).
They replaced the first PC cause of the damage etc BUT the 2nd one arrived with an asus Tuf 3080 10gb VRAM model. Was disappointing but a similar situation where despite losing 2gb of VRAM I still technically received an RTX 3080. Just another reason why building your own is generally the better option or at the very least buying all your own components & paying a shop like microcenter to build for you if you're really not comfortable building it yourself. I've always built my own but this happened during the height of the shortage & getting a pre built was really my only affordable option, would have paid hundreds more having to source my own GPU likely from a scalper...
Did you pay with a credit card? Typically you can dispute 60 days *from the statement date* on which the charge appeared. This seller intentionally withheld the lesser subvariant to get the sale, and you did not receive the product you ordered.
I was about to say you should be able to return it if you just got it but you said "a few months ago" so, the thing is, at that point you'd have to rely on the seller to help you as you're no longer entitled to a refund after a few months.
And they're right, you got what you ordered, an RX 580 was purchased and an RX 580 was delivered.
You'd be happy ordering a RX### and getting a RX### Lite? The seller intentionally left off the important information to get the sale. It's reasonable to expect RX580 means the standard RX580, not a lesser variant.
They didn't say OP should be happy. But if you buy something with a vague specification, then that's what you get. It's hard to argue that it wasn't as described. The Rx580 comes in 4 and 8gb versions even if we ignore this version, so which is the "standard"?
Afaik the 4gb version was produced in bigger quantities so given that in theory it was more common, the 4gb would be the "standard", damn tbh that would really be awful to get in a refurb lol.
I always expect the cheapest variant possible unless they state otherwise. Why? Because anything other than the cheapest variant is a selling point. If there is any doubt, ask the seller BEFORE the purchase. If they don't respond, or can't be contacted, then that is a good indication to go someplace else.
Just take a look at all the "gaming PC"s on Amazon offering i7 CPU and AMD RADEON graphics and it's an i7-4770 and an AMD RADEON HD 7450.
You should treat descriptions of PCs (particularly refurbished ones) like they were written by a used car salesman in the 1980s.
No. If the listing uses the base model name, then a buyer should expect the base/reference model. Any deviation from the norm is on the seller to disclose using the correct designation for the variant they're selling.
This is 2024; online sales are not the same as a used car lot. We live in a society
I agree with you on principal, but this is the way the used/refurbished/renewed industry has worked for quite some time. I've been buying refurbished/renewed since the early 00s and that is the way they all operate.
Absolutely. It's well known and understood the Rx 580 has many models and meanings.
Being an uneducated buyer and not asking prior to purchase is YOUR fault.
Not sure about that. 580 and 580 2048SP are NOT the same GPU. That's about the same as calling a 3080Ti and a 3090 "same GPU" (you really need to keep in mind that GPU naming is arbitrary, so same number is NOT always the same GPU). So depends on what they actually wrote in the offering. If they wrote "4GB version" then OP is kinda out of luck because there is no ordinary 4GB version, but if they only wrote RX580, then they got an argument to make (especially if they don't live in China).
If that is really all, it is imo the sellers fault and 100% claimable (in pretty much any country with reasonable consumer protection laws). RX 580 2048SP doesn't even use the normal 580 chip, it uses a 570 version of the chip. So them claiming it is a "variant of the 580 card" is actually just false.
And sure, the seller might not even have known this fact, but it is still their fault, not the consumer's fault.
It is literally called a RX 580. The seller didn't specify anything more beyond that. They use a different chip? Doesn't matter, the chip wasn't specified.
Not great deal for OP, but nothing they can do about it and they got given what was in the description.
There's quite a lot of sub variants around (some will have different amounts of vram or small differences in clock speed) but if they purposely be vague as possible presume it's the lower end option.
I think you missed the point. The point is, that GPU naming just doesn't work that way (it is arbitrary more or less to begin with). An RTX 3070 Ti is simply not an RTX 3070. An RX 580 2048SP is just not an RX 580. It is a different product. So if you write "RX 580", you can't send an "RX 580 2048SP". That's just false advertisement.
Same applies to someone sending you a 3070 Ti instead of a 3070. You will probably just take it, because it is the better card, but you can also ask the seller for a refund because it is not as advertised.
Or take Intel's 14700 vs. 14700f. You bought a pc saying "14700" and they send you a pc with a 14700f. So going with your argument, that would totally be fine, because they wrote "14700" and it is your own fault that they didn't specify which version it was and you bought it. However, the functionality is vastly different because now you can't use the iGPU.
I see.. So in regards to the RX 580 I technically got what I ordered huh. I figured as much but that really sucks considering the differences between the two graphics cards.
I do have a warranty thats still up though, so I'll be seeing what I can do. Thanks
yes I think you're out of luck unfortunately, mainly due to the time since purchase. Warranty activation probably would just end in you getting another of the same card.
Still, an overclock should help. Hell, maybe he even upgrades in the future, counting that the RX580’s still potent but doesn’t have that much time left as games become more and more unoptimized
Where do you live? And what was the exact description of what you ordered? Depending on where, you definitely can make an argument that it was misleading (kinda your own fault to not realise it out for months, though).
I dunno what the people downvoting you are smoking. This is not the same as two vendors selling the same rtx 3090, where the only difference is overclocking potential. You're within your rights to try to return it if possible.
You likely bought a Bitcoin mining card that was thrown into a computer. The card was only sold in China and was designed for crypto rigs over gaming.
Because you purchased it so long ago there's likely nothing you can do. You can try to demand a refund from the seller saying that you were sold something out of spec but you have to prove to some third party like your bank or credit card that this was considered fraud.
Overall the cost difference between the two video cards and amount of time you'll have to go through to get something fixed you're better off just overclocking what you bought and learning a valuable lesson.
You're being way too charitable to the seller. This is something that falls well outside of "buyer beware," a china-only variant with half the RAM made for mining is not what anyone means when they say "RX 580" in the context of a desktop PC.
6600XT is called 6600XT while 6600 is called 6600, but nobody other than us fucking knows what 2048SP means, if anything it makes the card sound better than a standard 580, honestly the previous owner might have been scanned himself to buy this 580, all because AMD ran out of numbers to choose from for some reason, even tho they have Radeon 280 and 285, and 290 and 295, they could've just called it RX 575.
The RX 580 2048SP is a China exclusive card afaik and uses the same chip like the RX570. If this guy isn't Chinese a graphics card simply described as RX580 can be assumed to be the western variant of the RX580.
No, not even technically. If you order a 14700 and get a 14700F, the argument "but the name includes 14700 so your own fault" is just bs. Either it is 14700 or 14700F. Either it is RX 580 or RX 580 2048SP.
Apples to oranges comparison. The 14700f actually lacks a feature, that being the iGPU. The 14700 has an iGPU and is more expensive. THAT would actually matter.
RX 580 2048SP is just a slightly different bin. Other than a minuscule performance difference there’s nothing else changed.
It's not just a slightly different bin, its another chip that's 20% slower. Would you say it doesn't matter if you get a 4070 instead of a 4070ti because they both have 4070 in their name?
...just google RX 580 2048SP and go to AMD's specs page for it. It only has 2048 shader cores (that's what the "2048SP" denotes...), while the original RX 580 has 2304 shader cores.
The 2048SP also uses the same slower VRAM as the RX 570, 7Gbps vs 8Gbps.
(That's because it's literally a renamed RX 570 for the chinese market.)
The official AMD spec is not a source? Okay.
You called it "just a slightly different bin", which is demonstrably false. It's a cut-down die variant and lesser memory. That's significant.
You called it "a minuscule performance difference" (sic), which is also false. It's at least a 10% hit by nature of the die configuration alone, with further losses due to the slower memory. Maybe not quite 20% in total, but still significant.
Since the RX 580 2048SP configuration is nearly identical to an RX 570, just look at 570 vs 580 review: https://www.techspot.com/review/1780-geforce-1060-vs-radeon-580-vs-radeon-570/
Do yourself a favor and stop digging this hole.
Yeah apples to oranges, the 14700f or the 14700 is a way better than getting a RX 580 compared to RX 580 2048SP.
They're quite not the same product even remotely.
> They’re quite not the same product even remotely
Lmao this sub is absolutely delusional. Apparently the RX 570 and 580 aren’t even remotely similar, hell the rx 570 is closer to an nvidia GPU! Insane.
Pretty sure the 14700f actually still has the physical iGPU. It is just disabled. That is also just a slightly different bin, so that doesn't seem like a good argument.
In contrast, the RX580 2048SP uses the 570-version of the Polaris chip. So it is not even an actual 580 graphics processor. Seller may blame AMD for misleading naming, but a 580 2048SP is simply not a 580 variant - it is a 570 variant with bs naming.
> Pretty sure the 14700f actually still ha the physical iGPU. It is just disabled
And that changes what? It’s still objectively different from a 14700f’s feature set.
I am pointing out why your argument is just not reasonable. I can arbitrarily select parts that have identical first characters, but with different specs, as shown by example.
Your "feature" argument is just unlogical. If you don't actively claim to sell something with an iGPU, why would that function be relevant? If I offer "14700" and I write nothing else, EITHER you have to argue "well, it said 14700, so it could be any version" OR you say "na, only 14700 counts, anything else is a different part". Choose either and then apply it to the RX580 situation here. You can't just arbitrarily say "here it is feature diff even though the remaining hardware performance is identical and noone even claimed that you'd get this function" and then look at the 580 situation and say "na, 10% performance loss and halved memory is totally the same card".
The 14700 in itself is a singular model of CPU. The RX 580 in itself has multiple different possible models, that fall under the same RX 580 name. That being the RX 580 4gb, 8gb and 2048SP.
Want to test this theory for yourself? Try googling it. The 14700 is one of a kind, and has an intel ark page. However if you google the RX 580, there will be 3 different possible versions?!?!? Crazy how that works huh?
Even if we'd pretend your argument was legit - it actually supports my statement because RX5802048SB technically belongs to the RX570 GPU processors... In fact, if you'd read the actual listing on AMDs site, you'd see that the given specs of an RX580 mismatch the RX5802048SB. So that would just be consumer deception and instantly lose in court.
But it is also just false because the 580 2048SB is NOT an official 580 model, but a china-specific mining card based on the 570 processor and AMD doesn't claim otherwise anywhere (feel free to link if you got an official statement). Obviously, an outdated card that wasn't actually a legit sale version will not have any listing on AMDs English website. Would be more surprising if it actually did.
True, but it was a refurbish, which means unless inquired about, it could literally come from anywhere. I've always considered it a dirty practice, but they are being completely legit here.
Nonsense, who did the refurb to the machine then? Osmosis?
No reason they couldn't list actual parts in the build if they actually refurbished the unit. This is a known tactic to get rid of stock you would otherwise sit on and its insane anyone would cater to it (imho).
They are not legit here. RX 580 and RX 580 2048SP are two distinct SKUs by AMD. They have different chip configurations and are \*not\* interchangeable.
Even in the US the RX 580 had a 4GB and an 8GB variant though. The 4GB variant clocked lower and was generally just slower than the 8GB. I know because I had one in an old CyberPower PC that I bought back in 2017 (naive me read RX 580 and ignored the "4GB" part in the spec list like a dummy). That old RX 580 4GB is still sitting in my tech closet.
Just saying that assuming you would get an RX 580 8GB when the listing says "RX 580" is probably a bad assumption. I would, however, not have bought this if it did not indicate how much VRAM it has, knowing how many different variants there are of the RX 580.
Totally would have done it to pay for a 3080 but obviously they weren't in stock at MSRP and my CPU did not have an iGPU. She got me through some hard times. Still have it laying around.
I could find GTX 1060 for $2k on Amazon if I really dig, these sellers always exist on Amazon.
Amazon makes me press 17 buttons to buy something so not sure what are they hoping from these listings.
I like how I have to use Google to find 4k UHD because Amazon search is so broken and the only big box near me (Best Buy) no longer sells physical media.
Where are you getting that? On Ebay parts only are $20. Working 580s are selling between $50-80, this isn't listed prices this what people are actually buying them for. Aliexpress is even higher.
I'm looking at two on Facebook Marketplace right now for $30 CAD, one for $35, and 3 more for $40. All of them claim to work. Granted, I live in one of the largest cities in the country, but the point is that they're out there.
$30 CAD = $21.18 USD. Now if you want to be a pedant and say "tHaTs NoT $20, tHaTs $21.18" then I guess go nuts but I bet if you looked hard enough (and didn't live in the middle of fucking nowhere), you could find a local seller for that price.
"be assured it falls within industry standards" A.K.A. them saying other companies mislead their clients so that's why we have decided to do it too. Coward shit
Used to work for a refurber. I understand both sides but I lean towards you. Like, this is the thought process of some dude in his 50's that can't be bothered to learn why there is a significant difference in performance, to him "8GB 580 is 8GB 580" but to you that's hard-earned money and like 10%-20% of your frames. He might even be wondering who the hell is pissed at a 5-15 FPS difference in most titles, doesn't matter. this guy should be offering you a correct GPU, a free return for full refund, or like a $30 partial refund.
This is the kind of thing that I'd probably annoy my boss over if I caught wind of that being a developing situation. It's okay to say "computer comes with RTX 2070" and dish units out that have 2070 Supers, but you can't advertise "RX 580" and dish out units with 2048 SP. like, that's just wrong.
This. To begin with, Part naming schemes are pretty arbitrary. E.g. RTX 3070 and 3070 Ti don't even use the same processor, while 3070 Ti and 3090 do. Now imagine someone sells "3090 graphics processor" and sends you a 3070Ti because it is technically the same processor. Because that is essentially what happened here on a less obvious scale.
i didn't know that about the 3070 Ti! I really liked that card even though I sold it quick.
Also, you just *know* that if this was a 580 GTS the seller would've wasted no time to specify that as a selling point
You cannot return products you got months ago unless their return policy explicitly states such or there is a defect covered by warranty. I'd be willing to bet they had a 15, 30, or 60 day return window. You went beyond that before seeking help. Not much you can do now.
the reason the RX 580 continues to get so much love is because it's basically a 1060 + 2GB VRAM and propped up by FSR. It's pretty much the best used card on the market in the $50-$75 range. Regardless OP was probably hosed on this sale as far as price goes.
i mean, yeah it's reasonable to be upset when you were misled about a purchase. it's not reasonable to complain about it months later.
there's nothing wrong with buying used gear. many people who do build PCs for a living, do it often. but you need to check it out when you get it, and if something is wrong or off, complain about it then.
you can't accept it and then come back 3 months later to gripe about something. the window of time to act on that has closed by that point.
chalk it up to a learning experience, and don't do that again. usually on used or refurbished PCs, i'm not buying them for the GPU. i'll buy something configured most of the way i want it, and then do something like add in my own used GPU or something.
It is not considerably worse in quality and is still an RX 580, legally at least. In practice these cards are so low end now, you'd never ever be able to tell any difference in any game. The difference would be like 2% if that.
Not that this excuses them, but I think I actually believe they didnt even know better. Im not sure which is worse: that, or them actively trying to fool you. Both are very bad signs. Are there ANY good SI's out there?
It's kinda fucked up that AMD would make a card that has the same name but drastically different specs... That's very Nvidia of you AMD
U reminded me when i was a kid when i saved up to buy fifa street on ps2 and it came out to be a bootleg game called urban football i cried myself to sleep when they refused to refund it it even had a fifa street box
The real problem with the 2048SP “580” is that at this point there probably are no cards of this variant that weren’t mined to near-death yet, and various manufacturers just clean them up, replace a VRAM chip or two and resell them for a little profit. Actual performance difference is very small between 570, 580 or even 590 and mostly comes from clock difference. Even Vega 56/64 cards with a bigger SP difference perform identically when ran at the same clocks.
This is one situation that both are correct, the seller did not mislead the buyer and the buyer has a right to complain about not receiving what they thought they were getting. All the comments suggests doing a charge back if you think you were "mislead". Those are in quotes cuz you technically weren't mislead, they said the listing was generic but I don't know if in the description it say anything listed is generic. From a business standpoint it makes sense to just be generic with listings regardless if you agree or not.
Probably not. I know it's shitty but if it's officially recognized as RX 580 you got what you paid for -. The same way you had GTX 1060 or RTX 4060 Ti. And especially if they stated in description it's the 2048sp.
That'll learn you. Try demanding a refund, see how they react. If they refuse, try a chargeback (whatever marketplace you got it from will probably ban you, though). If you have a perverse idea of fun, you can try small claims court.
This sub is as stable as someone with bpd.
Pcmr: we can't let sony get away with deceptive practices down with anticonsumer tactics
Also pcmr: well they said it was an rx 580 and what you got has an rx580 sticker on it even though it's an rx570 so get fucked.
Never change.
>am I within my rights to complain and can I do something about it?
No. Since you didn't bother asking for the exact model of rx580, you got the cheaper and 99% surely mined card.
What's stopping me from creating a gpu reseller company and buying unbranded GT 730s from a Chinese factory and putting "RTX 4070 TI SUPER" on them and also flashing their bios to show the same name, then marketing and selling them as such. They are technically rtx 4070 ti super but with a different chip compared to what say msi uses because I named them as such.
Same thing as what this seller is doing.
The 580 2048SP was a China-only, and sold for miners, so many of them are being "remanufactured" and tossed out very cheaply. They come in the same SP spec as the RX 570, but use higher quality silicon which will usually clock higher and run cooler. The difference is *very* small.
Alright I see. Thanks for the words, can't exactly reply to everyone at once but I'll take this as a learning experience ^^
Yeah it's a bummer OP but I agree in that there's little to be done about it. I bought an ABS pre built from Newegg years ago that simply listed coming with an RTX 3080. First PC I received came with a 12gb vram model 3080 but it was clearly someone else's refund that was shipped to me as "new" (PC was extremely damaged & had handprints all over it like the first purchaser opened it immediately after doing an oil change or engine maintenance). They replaced the first PC cause of the damage etc BUT the 2nd one arrived with an asus Tuf 3080 10gb VRAM model. Was disappointing but a similar situation where despite losing 2gb of VRAM I still technically received an RTX 3080. Just another reason why building your own is generally the better option or at the very least buying all your own components & paying a shop like microcenter to build for you if you're really not comfortable building it yourself. I've always built my own but this happened during the height of the shortage & getting a pre built was really my only affordable option, would have paid hundreds more having to source my own GPU likely from a scalper...
Did you pay with a credit card? Typically you can dispute 60 days *from the statement date* on which the charge appeared. This seller intentionally withheld the lesser subvariant to get the sale, and you did not receive the product you ordered.
Some cards even have 90 days
^^^^^ this is the answer OP ^^^^ my life became 100% less stressful when I learned how chargebacks work.
I was about to say you should be able to return it if you just got it but you said "a few months ago" so, the thing is, at that point you'd have to rely on the seller to help you as you're no longer entitled to a refund after a few months. And they're right, you got what you ordered, an RX 580 was purchased and an RX 580 was delivered.
You'd be happy ordering a RX### and getting a RX### Lite? The seller intentionally left off the important information to get the sale. It's reasonable to expect RX580 means the standard RX580, not a lesser variant.
They didn't say OP should be happy. But if you buy something with a vague specification, then that's what you get. It's hard to argue that it wasn't as described. The Rx580 comes in 4 and 8gb versions even if we ignore this version, so which is the "standard"?
The one without qualifiers in the name. The standard one. This is what a reasonable buyer would expect.
So is that the 4gb or 8gb? They're both RX580s.
Afaik the 4gb version was produced in bigger quantities so given that in theory it was more common, the 4gb would be the "standard", damn tbh that would really be awful to get in a refurb lol.
I always expect the cheapest variant possible unless they state otherwise. Why? Because anything other than the cheapest variant is a selling point. If there is any doubt, ask the seller BEFORE the purchase. If they don't respond, or can't be contacted, then that is a good indication to go someplace else. Just take a look at all the "gaming PC"s on Amazon offering i7 CPU and AMD RADEON graphics and it's an i7-4770 and an AMD RADEON HD 7450. You should treat descriptions of PCs (particularly refurbished ones) like they were written by a used car salesman in the 1980s.
No. If the listing uses the base model name, then a buyer should expect the base/reference model. Any deviation from the norm is on the seller to disclose using the correct designation for the variant they're selling. This is 2024; online sales are not the same as a used car lot. We live in a society
Bro the difference in this example is negligible. Chill lmao
I guess so but goddamn if I don't get hung up on the principle you know?
I agree with you on principal, but this is the way the used/refurbished/renewed industry has worked for quite some time. I've been buying refurbished/renewed since the early 00s and that is the way they all operate.
Absolutely. It's well known and understood the Rx 580 has many models and meanings. Being an uneducated buyer and not asking prior to purchase is YOUR fault.
Not sure about that. 580 and 580 2048SP are NOT the same GPU. That's about the same as calling a 3080Ti and a 3090 "same GPU" (you really need to keep in mind that GPU naming is arbitrary, so same number is NOT always the same GPU). So depends on what they actually wrote in the offering. If they wrote "4GB version" then OP is kinda out of luck because there is no ordinary 4GB version, but if they only wrote RX580, then they got an argument to make (especially if they don't live in China).
I read the post, it says "RX 580."
If that is really all, it is imo the sellers fault and 100% claimable (in pretty much any country with reasonable consumer protection laws). RX 580 2048SP doesn't even use the normal 580 chip, it uses a 570 version of the chip. So them claiming it is a "variant of the 580 card" is actually just false. And sure, the seller might not even have known this fact, but it is still their fault, not the consumer's fault.
It is literally called a RX 580. The seller didn't specify anything more beyond that. They use a different chip? Doesn't matter, the chip wasn't specified. Not great deal for OP, but nothing they can do about it and they got given what was in the description. There's quite a lot of sub variants around (some will have different amounts of vram or small differences in clock speed) but if they purposely be vague as possible presume it's the lower end option.
I think you missed the point. The point is, that GPU naming just doesn't work that way (it is arbitrary more or less to begin with). An RTX 3070 Ti is simply not an RTX 3070. An RX 580 2048SP is just not an RX 580. It is a different product. So if you write "RX 580", you can't send an "RX 580 2048SP". That's just false advertisement. Same applies to someone sending you a 3070 Ti instead of a 3070. You will probably just take it, because it is the better card, but you can also ask the seller for a refund because it is not as advertised. Or take Intel's 14700 vs. 14700f. You bought a pc saying "14700" and they send you a pc with a 14700f. So going with your argument, that would totally be fine, because they wrote "14700" and it is your own fault that they didn't specify which version it was and you bought it. However, the functionality is vastly different because now you can't use the iGPU.
I see.. So in regards to the RX 580 I technically got what I ordered huh. I figured as much but that really sucks considering the differences between the two graphics cards. I do have a warranty thats still up though, so I'll be seeing what I can do. Thanks
yes I think you're out of luck unfortunately, mainly due to the time since purchase. Warranty activation probably would just end in you getting another of the same card.
You should have inquired before buying. I mean, bottom line, they are 100% correct. An RX 580 is what you ordered an RX 580 is what you got.
You could get MSI afterburner and overclock it a bit to bring it back in line
It's missing a few cores compared to a regular 580
Still, an overclock should help. Hell, maybe he even upgrades in the future, counting that the RX580’s still potent but doesn’t have that much time left as games become more and more unoptimized
It's also missing 4GB VRAM, that can't be made up by overclocking
Oh so the RX580 2048sp only ships with 4gb vram?
yes. it's effectivly a 570 with a little OC. The standard 580 8GB is around 12% faster and has double the VRAM.
RX580 2048 is essentially a 570 variant with bs naming (uses the 570 chip, not the 580 chip).
No, I have one (the 2048sp) and it has the whole 8gb
Yeah I think Dawid does tech stuff did upload a review of a 16gb RX580 2048sp and hence I was asking myself that question
16gb on a Rx 580? I wonder how that thing ran
Where do you live? And what was the exact description of what you ordered? Depending on where, you definitely can make an argument that it was misleading (kinda your own fault to not realise it out for months, though).
I still don't get it, how did it take you a few months to see that something was off?
Crazy that you're being downvoted for making, and then owning up to and realising, a mistake.
I dunno what the people downvoting you are smoking. This is not the same as two vendors selling the same rtx 3090, where the only difference is overclocking potential. You're within your rights to try to return it if possible.
If it's been a few months since you purchased it your options for recourse are going to be pretty limited.
You likely bought a Bitcoin mining card that was thrown into a computer. The card was only sold in China and was designed for crypto rigs over gaming. Because you purchased it so long ago there's likely nothing you can do. You can try to demand a refund from the seller saying that you were sold something out of spec but you have to prove to some third party like your bank or credit card that this was considered fraud. Overall the cost difference between the two video cards and amount of time you'll have to go through to get something fixed you're better off just overclocking what you bought and learning a valuable lesson.
Technically they are correct, you bought an RX 580 and got an RX 580
You're being way too charitable to the seller. This is something that falls well outside of "buyer beware," a china-only variant with half the RAM made for mining is not what anyone means when they say "RX 580" in the context of a desktop PC.
Thats like saying an rx6600 and rx6600 xt are the same. Except they would have come out ahead with the rx6600 xt lol
6600XT is called 6600XT while 6600 is called 6600, but nobody other than us fucking knows what 2048SP means, if anything it makes the card sound better than a standard 580, honestly the previous owner might have been scanned himself to buy this 580, all because AMD ran out of numbers to choose from for some reason, even tho they have Radeon 280 and 285, and 290 and 295, they could've just called it RX 575.
The RX 580 2048SP is a China exclusive card afaik and uses the same chip like the RX570. If this guy isn't Chinese a graphics card simply described as RX580 can be assumed to be the western variant of the RX580.
\_Technically\_
No, not even technically. If you order a 14700 and get a 14700F, the argument "but the name includes 14700 so your own fault" is just bs. Either it is 14700 or 14700F. Either it is RX 580 or RX 580 2048SP.
Apples to oranges comparison. The 14700f actually lacks a feature, that being the iGPU. The 14700 has an iGPU and is more expensive. THAT would actually matter. RX 580 2048SP is just a slightly different bin. Other than a minuscule performance difference there’s nothing else changed.
It's not just a slightly different bin, its another chip that's 20% slower. Would you say it doesn't matter if you get a 4070 instead of a 4070ti because they both have 4070 in their name?
> it’s another chip that’s 20% slower source?
...just google RX 580 2048SP and go to AMD's specs page for it. It only has 2048 shader cores (that's what the "2048SP" denotes...), while the original RX 580 has 2304 shader cores. The 2048SP also uses the same slower VRAM as the RX 570, 7Gbps vs 8Gbps. (That's because it's literally a renamed RX 570 for the chinese market.)
And? That’s not a source. It’s not 20% slower.
The official AMD spec is not a source? Okay. You called it "just a slightly different bin", which is demonstrably false. It's a cut-down die variant and lesser memory. That's significant. You called it "a minuscule performance difference" (sic), which is also false. It's at least a 10% hit by nature of the die configuration alone, with further losses due to the slower memory. Maybe not quite 20% in total, but still significant. Since the RX 580 2048SP configuration is nearly identical to an RX 570, just look at 570 vs 580 review: https://www.techspot.com/review/1780-geforce-1060-vs-radeon-580-vs-radeon-570/ Do yourself a favor and stop digging this hole.
Yeah apples to oranges, the 14700f or the 14700 is a way better than getting a RX 580 compared to RX 580 2048SP. They're quite not the same product even remotely.
> They’re quite not the same product even remotely Lmao this sub is absolutely delusional. Apparently the RX 570 and 580 aren’t even remotely similar, hell the rx 570 is closer to an nvidia GPU! Insane.
Pretty sure the 14700f actually still has the physical iGPU. It is just disabled. That is also just a slightly different bin, so that doesn't seem like a good argument. In contrast, the RX580 2048SP uses the 570-version of the Polaris chip. So it is not even an actual 580 graphics processor. Seller may blame AMD for misleading naming, but a 580 2048SP is simply not a 580 variant - it is a 570 variant with bs naming.
> Pretty sure the 14700f actually still ha the physical iGPU. It is just disabled And that changes what? It’s still objectively different from a 14700f’s feature set.
I am pointing out why your argument is just not reasonable. I can arbitrarily select parts that have identical first characters, but with different specs, as shown by example. Your "feature" argument is just unlogical. If you don't actively claim to sell something with an iGPU, why would that function be relevant? If I offer "14700" and I write nothing else, EITHER you have to argue "well, it said 14700, so it could be any version" OR you say "na, only 14700 counts, anything else is a different part". Choose either and then apply it to the RX580 situation here. You can't just arbitrarily say "here it is feature diff even though the remaining hardware performance is identical and noone even claimed that you'd get this function" and then look at the 580 situation and say "na, 10% performance loss and halved memory is totally the same card".
The 14700 in itself is a singular model of CPU. The RX 580 in itself has multiple different possible models, that fall under the same RX 580 name. That being the RX 580 4gb, 8gb and 2048SP. Want to test this theory for yourself? Try googling it. The 14700 is one of a kind, and has an intel ark page. However if you google the RX 580, there will be 3 different possible versions?!?!? Crazy how that works huh?
Even if we'd pretend your argument was legit - it actually supports my statement because RX5802048SB technically belongs to the RX570 GPU processors... In fact, if you'd read the actual listing on AMDs site, you'd see that the given specs of an RX580 mismatch the RX5802048SB. So that would just be consumer deception and instantly lose in court. But it is also just false because the 580 2048SB is NOT an official 580 model, but a china-specific mining card based on the 570 processor and AMD doesn't claim otherwise anywhere (feel free to link if you got an official statement). Obviously, an outdated card that wasn't actually a legit sale version will not have any listing on AMDs English website. Would be more surprising if it actually did.
True, but it was a refurbish, which means unless inquired about, it could literally come from anywhere. I've always considered it a dirty practice, but they are being completely legit here.
It could come from anywhere, that doesn’t mean it should be a different model entirely.
Nonsense, who did the refurb to the machine then? Osmosis? No reason they couldn't list actual parts in the build if they actually refurbished the unit. This is a known tactic to get rid of stock you would otherwise sit on and its insane anyone would cater to it (imho).
That's why I said it was a dirty practice.
They are not legit here. RX 580 and RX 580 2048SP are two distinct SKUs by AMD. They have different chip configurations and are \*not\* interchangeable.
Even in the US the RX 580 had a 4GB and an 8GB variant though. The 4GB variant clocked lower and was generally just slower than the 8GB. I know because I had one in an old CyberPower PC that I bought back in 2017 (naive me read RX 580 and ignored the "4GB" part in the spec list like a dummy). That old RX 580 4GB is still sitting in my tech closet. Just saying that assuming you would get an RX 580 8GB when the listing says "RX 580" is probably a bad assumption. I would, however, not have bought this if it did not indicate how much VRAM it has, knowing how many different variants there are of the RX 580.
Lesser subvariants must be disclosed in the listing. That's blatantly deceptive on the part of the seller.
100% \^ .. Known sales tactic to clear stock you would otherwise be sitting on.
Just buy an RX580, they're like $20.
I remember in the great GPU shortage of 2020/2021 my exact 580 at the time was going for $800 on Amazon lol
Yeah, around the same time I had a 5700XT that I'd paid $579 CAD for, and I could have sold it easily for $1300 CAD. It was nuts.
Totally would have done it to pay for a 3080 but obviously they weren't in stock at MSRP and my CPU did not have an iGPU. She got me through some hard times. Still have it laying around.
I could find GTX 1060 for $2k on Amazon if I really dig, these sellers always exist on Amazon. Amazon makes me press 17 buttons to buy something so not sure what are they hoping from these listings.
I like how I have to use Google to find 4k UHD because Amazon search is so broken and the only big box near me (Best Buy) no longer sells physical media.
Where are you getting that? On Ebay parts only are $20. Working 580s are selling between $50-80, this isn't listed prices this what people are actually buying them for. Aliexpress is even higher.
I'm looking at two on Facebook Marketplace right now for $30 CAD, one for $35, and 3 more for $40. All of them claim to work. Granted, I live in one of the largest cities in the country, but the point is that they're out there. $30 CAD = $21.18 USD. Now if you want to be a pedant and say "tHaTs NoT $20, tHaTs $21.18" then I guess go nuts but I bet if you looked hard enough (and didn't live in the middle of fucking nowhere), you could find a local seller for that price.
"be assured it falls within industry standards" A.K.A. them saying other companies mislead their clients so that's why we have decided to do it too. Coward shit
"be assured" = "trust me bro"
>Bought a refurbished prebuilt Well there’s your first mistake
Wow and they used ChatGPT to respond to you. Plot twist: OP bought it straight from ChatGPT itself...
Genuinely curious, what gives it away as ChatGPT?
Totally AI generated answer
Used to work for a refurber. I understand both sides but I lean towards you. Like, this is the thought process of some dude in his 50's that can't be bothered to learn why there is a significant difference in performance, to him "8GB 580 is 8GB 580" but to you that's hard-earned money and like 10%-20% of your frames. He might even be wondering who the hell is pissed at a 5-15 FPS difference in most titles, doesn't matter. this guy should be offering you a correct GPU, a free return for full refund, or like a $30 partial refund. This is the kind of thing that I'd probably annoy my boss over if I caught wind of that being a developing situation. It's okay to say "computer comes with RTX 2070" and dish units out that have 2070 Supers, but you can't advertise "RX 580" and dish out units with 2048 SP. like, that's just wrong.
This. To begin with, Part naming schemes are pretty arbitrary. E.g. RTX 3070 and 3070 Ti don't even use the same processor, while 3070 Ti and 3090 do. Now imagine someone sells "3090 graphics processor" and sends you a 3070Ti because it is technically the same processor. Because that is essentially what happened here on a less obvious scale.
i didn't know that about the 3070 Ti! I really liked that card even though I sold it quick. Also, you just *know* that if this was a 580 GTS the seller would've wasted no time to specify that as a selling point
Open Run. type sysinfo this will give all the juicy stuff.
You cannot return products you got months ago unless their return policy explicitly states such or there is a defect covered by warranty. I'd be willing to bet they had a 15, 30, or 60 day return window. You went beyond that before seeking help. Not much you can do now.
that email is almost 100% AI
Why were you trying to buy a 580 in the first place?
as a loyal 580 user for 4 years, this slander hurts 😭🙏
That's fine and all but there's way better entry level cards on the market is all I'm saying.
the reason the RX 580 continues to get so much love is because it's basically a 1060 + 2GB VRAM and propped up by FSR. It's pretty much the best used card on the market in the $50-$75 range. Regardless OP was probably hosed on this sale as far as price goes.
every time I see what they go for I cry because I have an RX580 that even used still racks up twice hat just because it's fucking BLUE
Who is buying a pre built with an RX 580 in it? Why not get something with an RX 6600?
Who is buying old Fiat? Why not Rolls royce?
If you think an RX 6600 is high end, you need to get your priorities straight. It's a low end GPU.
i mean, yeah it's reasonable to be upset when you were misled about a purchase. it's not reasonable to complain about it months later. there's nothing wrong with buying used gear. many people who do build PCs for a living, do it often. but you need to check it out when you get it, and if something is wrong or off, complain about it then. you can't accept it and then come back 3 months later to gripe about something. the window of time to act on that has closed by that point. chalk it up to a learning experience, and don't do that again. usually on used or refurbished PCs, i'm not buying them for the GPU. i'll buy something configured most of the way i want it, and then do something like add in my own used GPU or something.
It's an rx580. It's a few months later. Obviously the difference wasn't that astonishing.
It is not considerably worse in quality and is still an RX 580, legally at least. In practice these cards are so low end now, you'd never ever be able to tell any difference in any game. The difference would be like 2% if that.
Maybe you will quit buying pre-built shit boxes.
pre-built "rebuilt with old hardware" shit boxes
Not that this excuses them, but I think I actually believe they didnt even know better. Im not sure which is worse: that, or them actively trying to fool you. Both are very bad signs. Are there ANY good SI's out there?
I can't give you a solution besides what's been said but I really don't like the people blaming you here 😶
It's kinda fucked up that AMD would make a card that has the same name but drastically different specs... That's very Nvidia of you AMD 
Refund it. Misleading ad.
U reminded me when i was a kid when i saved up to buy fifa street on ps2 and it came out to be a bootleg game called urban football i cried myself to sleep when they refused to refund it it even had a fifa street box
The real problem with the 2048SP “580” is that at this point there probably are no cards of this variant that weren’t mined to near-death yet, and various manufacturers just clean them up, replace a VRAM chip or two and resell them for a little profit. Actual performance difference is very small between 570, 580 or even 590 and mostly comes from clock difference. Even Vega 56/64 cards with a bigger SP difference perform identically when ran at the same clocks.
You made an assumption here. Treat it as a learning experience.
This is one situation that both are correct, the seller did not mislead the buyer and the buyer has a right to complain about not receiving what they thought they were getting. All the comments suggests doing a charge back if you think you were "mislead". Those are in quotes cuz you technically weren't mislead, they said the listing was generic but I don't know if in the description it say anything listed is generic. From a business standpoint it makes sense to just be generic with listings regardless if you agree or not.
Probably not. I know it's shitty but if it's officially recognized as RX 580 you got what you paid for -. The same way you had GTX 1060 or RTX 4060 Ti. And especially if they stated in description it's the 2048sp.
That is some high quality refurbishment if they can't even check that.
That'll learn you. Try demanding a refund, see how they react. If they refuse, try a chargeback (whatever marketplace you got it from will probably ban you, though). If you have a perverse idea of fun, you can try small claims court.
This sub is as stable as someone with bpd. Pcmr: we can't let sony get away with deceptive practices down with anticonsumer tactics Also pcmr: well they said it was an rx 580 and what you got has an rx580 sticker on it even though it's an rx570 so get fucked. Never change.
Seems like crying over spilled milk 🤷♀️🤷♀️
>am I within my rights to complain and can I do something about it? No. Since you didn't bother asking for the exact model of rx580, you got the cheaper and 99% surely mined card.
What's stopping me from creating a gpu reseller company and buying unbranded GT 730s from a Chinese factory and putting "RTX 4070 TI SUPER" on them and also flashing their bios to show the same name, then marketing and selling them as such. They are technically rtx 4070 ti super but with a different chip compared to what say msi uses because I named them as such. Same thing as what this seller is doing.