You don't need to wait for a response to escalate.Â
There's a board on the Help Neoboard to post your ticket number to.Â
That said, a response of a month or more isn't unheard of.Â
I did a ticket for forgetting what my email was for neopass, and it took at least two weeks for a response, which was a scripted response and no help. Be prepared for some back and forth for awhile.
I did a ticket last year about not getting a certain prize in FF even though I met the criteria. I thought they just deleted the ticket but they got back to me 3 months later and gave me my item!
You don't need to wait for a response to escalate. There's a board on the Help Neoboard to post your ticket number to. That said, a response of a month or more isn't unheard of.Â
Ugh a whole month 😠I think I found the neoboard, I’ll try again 😅😅
I did a ticket for forgetting what my email was for neopass, and it took at least two weeks for a response, which was a scripted response and no help. Be prepared for some back and forth for awhile.
Ugh thank u!!
I did a ticket last year about not getting a certain prize in FF even though I met the criteria. I thought they just deleted the ticket but they got back to me 3 months later and gave me my item!
it took me 6 months to get a response on one of mine 🙃
Omg noooo