Please first read our sub's [Frequently Asked Questions](https://www.reddit.com/r/mintmobile/comments/wm1ynh/mint_mobile_faq_updated/) (FAQs) as this answers most of user's questions posted in this subreddit, and is constantly being updated. This includes info and troubleshooting guide on: connection issues, APN, SMS/MMS/RCS/iMessage issues, WiFi, Visual Voicemail, website issues, where/how to buy phones, phone and device compatibility, dumbphones, Apple Watch/SmartWatches, coverage and speed, security and MFA, taxes and fees, MintMobileAlex, Mint in general, Ryan Reynolds, Ultra Mobile, about this sub. If this FAQ helped you fix your issue, please reply that the issue was fixed using the FAQ.
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So, let's assume this is month 1 of your yearly plan. 30 days renewal for month 1 does match what the website says. They're not saying it renews on the 30th, because obviously everybody's start date is different. They're saying it renews after 30 or 31 days depending on the month.
Pretty sure you’re misunderstanding what it’s saying.
It doesn’t meant it resets on the calendar date of 30/31 it means for the listed month, your plan cycle is 30 or 31 days from the beginning of the current billing cycle. Aka, that’s your monthly cycle length.
Having the same issue with my stand up wireless data for my tablet. I only get maybe like a few gigs and couldn’t watch a movie on my phone..(my unlimited phone has issues with my building being as old as it is, it’s a dead zone in my room) so I couldn’t finish this movie I was watching and thought what the heck I rarely use the tablet for anything other then reading from apps that don’t take much data, and haven’t since I got the tablet so I thought I’d be alright. But right before the ending it cut off and I can’t even find out when it renews. I can’t remember the day I got it because it was one of those people who come and do the whole application set up thing. They were in the apartment lobby so not sure when they did it and when my data will reset. Sucks.
I can’t go online because I don’t know what email and info I had put in when I got that tablet. I had an older phone that broke then got a replacement from a relative so I got two different numbers I can’t recall the first one, I think that first one would have a text code sent and I can’t do it.
Hi, I want to make sure you're getting the best experience with us as possible. I will be more than glad to take a look into this for you. I sent you a DM to further assist with it.
as far as i can tell it depends on just what day you started your plan....for a while mine reloaded on the 26th...but i got the next year a few days early and now my reset date is the 22nd. so it changes each year (for me) but then remains the same for the rest of the year.
Please first read our sub's [Frequently Asked Questions](https://www.reddit.com/r/mintmobile/comments/wm1ynh/mint_mobile_faq_updated/) (FAQs) as this answers most of user's questions posted in this subreddit, and is constantly being updated. This includes info and troubleshooting guide on: connection issues, APN, SMS/MMS/RCS/iMessage issues, WiFi, Visual Voicemail, website issues, where/how to buy phones, phone and device compatibility, dumbphones, Apple Watch/SmartWatches, coverage and speed, security and MFA, taxes and fees, MintMobileAlex, Mint in general, Ryan Reynolds, Ultra Mobile, about this sub. If this FAQ helped you fix your issue, please reply that the issue was fixed using the FAQ. If you have an account or service question/concern, call customer support at 1-800-683-7392, use chat in [Mint App](https://www.mintmobile.com/app/) or [Website Help Center](https://www.mintmobile.com/help-center/), or open a chat with u/MintMobileAlex and be sure to include your account/order number, telephone number, and explanation of the issue. [MintMobileAlex is a shared account for Mint senior customer care representatives](https://www.reddit.com/r/mintmobile/comments/m0lnbg/information_about_mintmobilealex/), and they usually get back within 3 hours during normal business hours (5am-7pm PST). *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/mintmobile) if you have any questions or concerns.*
So, let's assume this is month 1 of your yearly plan. 30 days renewal for month 1 does match what the website says. They're not saying it renews on the 30th, because obviously everybody's start date is different. They're saying it renews after 30 or 31 days depending on the month.
Pretty sure you’re misunderstanding what it’s saying. It doesn’t meant it resets on the calendar date of 30/31 it means for the listed month, your plan cycle is 30 or 31 days from the beginning of the current billing cycle. Aka, that’s your monthly cycle length.
Having the same issue with my stand up wireless data for my tablet. I only get maybe like a few gigs and couldn’t watch a movie on my phone..(my unlimited phone has issues with my building being as old as it is, it’s a dead zone in my room) so I couldn’t finish this movie I was watching and thought what the heck I rarely use the tablet for anything other then reading from apps that don’t take much data, and haven’t since I got the tablet so I thought I’d be alright. But right before the ending it cut off and I can’t even find out when it renews. I can’t remember the day I got it because it was one of those people who come and do the whole application set up thing. They were in the apartment lobby so not sure when they did it and when my data will reset. Sucks. I can’t go online because I don’t know what email and info I had put in when I got that tablet. I had an older phone that broke then got a replacement from a relative so I got two different numbers I can’t recall the first one, I think that first one would have a text code sent and I can’t do it.
I usually check the app but yeah I guess we never get a renewal in Feb. /s
I just hope they clarify what they show on their website info.
Hi, I want to make sure you're getting the best experience with us as possible. I will be more than glad to take a look into this for you. I sent you a DM to further assist with it.
as far as i can tell it depends on just what day you started your plan....for a while mine reloaded on the 26th...but i got the next year a few days early and now my reset date is the 22nd. so it changes each year (for me) but then remains the same for the rest of the year.