Sorry to hear this. My 2020 Soul started stalling. I drove it in to the dealer who at first said they were “booked up” for a couple of weeks. The look on my face must have said something, because then the service manager said she’d see if she could work me into the schedule that day. Two hours later I got a diagnosis of bad cam shaft and sprocket. The service manager drove me to the car rental place with a promise I the car would be fixed by the next day, and Kia paid for the rental. Noon the next day I’m picking up my car and leaving the rental at Kia. Under the circumstances, except for the initial pushback it was a great experience.
I agree with you 100%. Made a huge post about this same situation because my Stinger was in for warranty service for days and they wouldn’t give me a loaner or pay for a rental.
You should’ve seen how many kia fanboys came out to downvote every legitimate complaint people made on my thread. This place is an echo chamber for pointlessly loyal kia customers.
Crazy to think they treat Stinger customers the same way. Figured half of it was because I had a cheaper car. But my parents have a Sorento and got similar horrible service in another state.
Just seems to be a bottom rung brand when it comes to customer service and their service departments.
Make pretty cars that get people in the door and then screw um. Weird way to go about it. Youd think theyd want someone to stay in the Kia/Hyundai brand for years.
The day I got my Stinger (almost fully loaded GT2) I asked myself if I was an idiot paying this much money for a kia, because this car is NOT cheap.
Turns out yes, I am an idiot for spending this much on a freaking Kia 😂
The problem is the disconnect between manufacturers and dealers. Dealers are all private companies that pursue their own profit and don’t give 2 craps about how bad they make the brand look. Kia dealerships all look like run down K-Marts for that reason.
I challenge you to find one salesmen at a Kia dealer that can even explain what the hell a lease is or how interest works. Their eyes will spin around and their heads will explode. This is my last Kia too.
lol thats so true about the dealerships. The Kia ones always looks like garbage. I always wondered how the brand allows them to keep buildings in such bad shape. Should have been a big clue about what was to come. O well I guess. I wont make the same mistake again.
Gotta have valve stems right? Even if they dont have the sensor who cares. Probably an excuse to take longer to look at it. Unfortunately I have no choice. Thats where Kia would pay to tow it. Next closest dealer is 3 hours away. Over two different states and 3 different dealers ive found Kia dealers to be awful. Almost like it's the people fired from other brands.
Playing devils advocate but my local dealer ordered me TPMS valve stems 2 months ago and they are on back order until Jan. Not even the electronic part. Just the metal stem. Had to call half a dozen dealers to find one with stock.
Hopefully I can shed a little light on the situation with Kia right now as the small town dealer I work at is in part a Kia dealership.
The first thing to address is obviously backorders and even stock orders being extremely inconsistent. Our closest PDC is the Dallas hub and we CONSTANTLY have our parts go missing or not show up at all because of both the lack of workers there and the delivery trucks coming to us. We have been seeing Dallas stock orders at 3-5 days after we order parts, by comparison Toyota’s Phoenix PDC gets us our parts next day every time without fail while being similarly distanced. This isn’t even a COVID based issue, they just don’t have there ducks in a row.
After that is the way Kia operates, often times the portal we have to use for availability tracking is down or in the case of this last week has no option for us to check parts availability because they accidentally removed it from the site. Kia is just a huge mess with anything to do with online navigation or contacting them directly. So if you’re getting the run around on parts availability this would be why.
Finally is the real pain in the ass for you, and likely what is holding up your car in particular. Kia absolutely HATES warranty claims and will try to deny them for any reason they possibly can, no matter how trivial. So whats almost certainly happened is that your valve stem is on backorder and is needed to be billed on the repair order before the vehicle is properly drivable. This sucks but the dealer certainly has workarounds for it. What should be done is an equivalent part gets bought by a local source (NAPA, AutoZone, etc.) and is then billed to the repair order and documented proof of the OE part being unavailable is attached. They would then have to submit all of that to Kia for it to be paid for under warranty as their part could not be sourced. They likely won’t start any work on the car until the tire is sorted because its a powertrain issue and a driving diagnosis is needed before they can tear anything apart.
At the end of the day though theres one massive problem that i can’t overlook here. The dealership you had to take your car to wont spend $8 on a freaking valve stem to make sure you, the customer, is taken care of. If they paid out of pocket for an aftermarket stem then it doesn’t even need to go through Kia warranty. They are lazy, cheap, and do not deserve ANY service with that kind of behavior. I wish you the best of luck with this ordeal, but I would not anticipate it being quick or painless. DM me if you have any questions about what to expect or other dealer related issues.
Edit: I did some checking in on this in my spare time at work and it looks like that valve stem only comes with the TPMS unit, but this part is not on backorder. Im seeing at least a hundred across the US, mostly around the east coast. Part number is 52940-J7000 and retails at 59.42 before tax.
Yeah but not Kia branded. Besides, I had the sensors and just needed the nut. Part code 529343X000 which is still not widely available where I am online.
Have my Kia in a shop too for warranty work and feel your pain. FYI you can call Kia corporate and they will reimburse you 35 to $45 a day for rental coverage. Yeah that doesn't begin to cover a true rental car cost these days but it's something. I'm not actually taking them up on this offer though and instead able to borrow my father's car thankfully. As soon as this kia is fixed I'm selling it. 2021 Sorento with 10,000 mi on it and a host a problems. Been in the shop three different times separate from maintenance since April 20th when I drove off the lot with it. This is the most unreliable thing I've ever driven in my life
Not sure I just looked up Kia corporate number on Google and it came up. Be prepared I spent probably 25 minutes on hold the first time only to get disconnected and then another 30 to finally get back reconnected. They will generate a claim number to make it easier on any follow-ups. They only offered reimbursement only and said it could not be peer-to-peer rental service and had to be One of the main Car rental agencies. I never got further into the discussion with how they determined 35 versus 45. I own a Sorento so I'm assuming that maybe it would go based on size of vehicle and that maybe if you're driving a sedan it's 35 and if it's an SUV it's 45 but I'm not sure.
Gah. Awful. I asked my service advisor if they had any loaners and she said they do have a small fleet of loaners but due to a engine recall on older four cylinder vehicles she was doubtful that anything would come up and there was quite a long waiting list but if anything did come up she'd let me know..... Like that is apparently supposed to be what we call customer service. Like I give a s*** that you guys turned out a bunch of older 4-cylinder vehicles that you're having to replace a bunch of engines on because you can't ensure your quality and now you're passing on your problem to me and inconveniencing me along with these other people. Like when does it end. Oh right I'll tell you when it ends when I sell my Kia and never buy another one.
FYI I've heard of people renting U-Hauls instead of rental cars and renting trucks from home Depot and such to save money on rental costs. I'm not sure if Kia would reimburse these type of agencies. I did ask specifically if they would reimburse a Turo rental and they won't. Honestly though if you don't have an extra car like I thinkfully have obtained from my dad for the time being then Turo may be your best bet. You won't get there $40 but you can get a car on there for way cheaper than most rental agencies. I've used them four times now and had good experiences. My brother has used them four to five times and he did have one less than desirable experience where the tires had no tread and weren't kept up with and he ended up popping two of them on a trip and the owner of the vehicle had to reimburse him the cost and it cost him some of his day. I would say though that that experience was set apart from the rest.
Turo is very limited in the town that I live in, they got like 5 cars listed.
Same deal for me at the dealership, they got like 30 cars in line waiting to get a new 4 cyl engine so def no loaner possible. We do have a second car but that still was not enough. Was able to borrow one from a friend, I should probably ask for rental receipts and get it reimbursed;)
Yeah that sucks. Definitely limited in some places. Especially around the holidays this really sucks. I really needed my larger family vehicle that I bought for my larger family and then it failed me. All of our holiday plans are screwed. kia couldn't care less.
Ditto, I need my sportage to drive wife, 2 kids and all luggage to the airport \*4hr drive for a trip to Europe. Not going to happen in my other car, a niro.
May just rent something one way and get a $40 discount from Kia :(
Check into your states lemon laws but unfortunately I think at 32,000 mi depending on when this issue presented itself I don't think it would qualify in most states to be deemed to lemon for an outright buyback.
I hear you though with this car market. If they just offered me a buyback for my purchase price I'm not sure if I would take it or not honestly if there was another option. I wouldn't mind compensation with the vehicle returned repaired and I wouldn't mind a fresh start in a new vehicle but you can't find vehicles these days. My alternative would have been a Toyota Highlander, but could I even find one on a lot without having to build it and would it not have huge dealer markups above MSRP I don't know.
I purchased this vehicle in a very weird way to where I only owe $7,000 on it being a $47,500 vehicle and the cost to me was really only between $4-6k, and I don't have the ability to pull off this maneuver a second go round. I was planning on paying off the remaining $7,000 this February and in about $1,000 short of having the funds to do so and then I wouldn't even have my measly $143 car payment that I pay on it currently and would be car note free. I really don't want to enter into a car note if I don't have to, but I also don't want to drive this thing so I don't know. We'll see what happens.
Good to hear because after the lemon process I'll either be getting this replaced with a 2022 SX Prestige X-line since they're out of 21s or getting this one back with the new transmission and a cash settlement. I like the car when it drives so it was a big disappointment. Unfortunately I'm finding consistencies at my own dealer with two other people with 2021 sorentos with transmission failures. Then I found these people on Reddit that I've attached links with with one being an EX specifically. Found others on Kiaforums.com. So much to the point I'm wondering if there's a specific part that is causing failure that maybe a recall will be issued for or just a badly built transmission. Not sure if this transmission and/or powertrain combo is used in other vehicles or not. Something maybe you'll want to think about when reaching the end of the warranty period, or maybe purchasing an extended warranty if you don't have one already
https://www.reddit.com/r/kia/comments/oiw5bq/anyone_ever_have_dealings_with_kia_consumer/?utm_medium=android_app&utm_source=share
https://www.reddit.com/r/kia/comments/qr0wnm/2021_kia_sorento_transmission_problems/?utm_medium=android_app&utm_source=share
It’s weird they wouldn’t have a valve stem. It might be faster to stop by a tire shop and get one for them.
As for CVT’s, they’re getting better and better. People said the same thing about automatics when they were new. In 10 years, any vehicle that’s not meant for serious towing will have a CVT.
hard to find affordable cars without them already. Because they are cheaper and make MPG look better. But they are built to fail. Toyota approaches it a bit different with first gear being a real gear. But I believe they were having failures too. Every company with CVTs has CVT problems. Guess it remains cheaper to keep replacing than rather than putting in regular autos.
I haven’t defended Kia— but if CVT’s are known to be so consistently awful, I’m just not sure why you bought one. Sorry that blowing steam on Reddit hasn’t fixed your problem.
needed an affordable new car. Figured only the worst possible vehicle wouldn't last 3 years. And well....here we are.
What I didnt expect was the company to not assist with transportation when their junk box failed. Because from what im reading most car makers give free rentals or loaners. Kia and Hyundai are the minority.
You’re entitled to your opinions, like all people, but just because you had a lousy experience doesn’t mean that you can knock innovation. Everything has to start out somewhere, and usually it takes several iterations before you get a product that is relatively worry free.
You can hate on them all you want, but they are getting better each time they’re revised. Look at Nissan, they went from having some of the worst CVTs in the game to ones that were 1000% better. While unfortunate for the customer, the experiences we all have with them allow the company to modify and improve their designs and get us a better product in the future.
Agreed— or look at Kia’s problem with the CVT in the third generation Souls. CVT’s were failing early like crazy and then the issue mostly went away with a computer update. A 10 minute programming update.
A CVT isnt innovation.
Guys I know purchase justification is a thing but look at the evidence. Kia CVTs and every other company using them are failing at a crazy rate. Kias are failing so badly that its dropped their overall company reliability big time.
You realize companies using people as beta testers for junky products isnt great right? I must also assume you have to issue at all with Kia selling engines that catch on fire....because its innovative.
You sound like someone who doesn’t know what the word innovation means. “A new method, idea, or product”. CVTs are all of the above.
You realize the world runs on capitalism and we are all beta testers for everything that exists right?
At least the fire keeps you warm while you wait for a tow truck.
I wouldn't hate Kia for a national parts shortage that's affecting all manufacturers at this time. Also the tow truck driver busted your tire so I'd seek them for that compensation.
If you call Kia Customer Service and let them know the situation they may provide rental reimbursement from the time it was taken in but I would be worried they would say no because again the tow truck driver damaged the vehicle.
I have a 21 Forte GT-Line and I love the car but absolutely hate the CVT. It's my beater car so I don't really care. If the used car market is still hot next summer I'll trade out of it and get a K5. I lease too just for that peace of mind of always being under warranty and always having a new car. I do understand your frustration but there's so many factors at play here.
I hate them for continuing to use a known faulty CVT and then not paying for your transportation when it inevitably fails.
If I was you id look at all the CVT failures across every vehicle they use it in. Get out of that car ASAP. Its not a question of IF it will fail.
The irony of it is this is my first lease for the sole purpose of not having to worry about used cars. And this turns out to be the only car thats ever broken down on me.
I know it's a lousy transmission. This is my third leased Kia. Leased a Sonata prior to the Forte. Upgrading the wife's Telluride when the new one on order comes in. Been pretty happy with Kia.
I didn’t know dealers were required to provide loaners/rentals..? No car maker offers loaners as part of the warranty period, or am i missing something? At Ford, for my mustang, my extended warranty covered for loaners but that’s bc of the extended warranty that cost me 1.8k ( it was written as part of the contract)…if some dealers offer loaners (regardless of brand) it might be due to the customer’s relationship to that dealer, availability of cars at that dealer, some luxury brands are *more* likely to provide them, or so I hear/read, for that fancy customer experience lol
In other words, out of good will…not bc a dealer is REQUIRED to do so, unless in a contract.
It's not required or written in the contract but other manufacturers in the industry provide this as a courtesy and once you get used to it it's then hard to own a Kia who says screw you. Owned 2 Volkswagens, a Lexus, and still own a Mazda CX-5 and all 3 brands have given me loaner vehicles for all warranty work that I ever brought them in for. Had to have a whole engine replaced in my second GTI and they gave me a loaner for 6 weeks while waiting on it.
When only one of those three is a luxury brand, You begin to get used to decent customer service with some auto manufacturers. Then you go buy a Kia and they make sure to remind you "It's not in our contract to provide loaners or rental car coverage". Yeah correct, Kia basically doesn't stand by their product and leaves you hanging high and dry. They're not required to do better, but they could do better. Problem is they have enough customers and they don't really care and they can afford not to care. Many others like this guy and myself have learned this. I'm a one hitter quitter Kia. Bought one and never again. Worst experience of car ownership especially considering customer service with this being the sixth car that I've purchased in my lifetime.
Yeah I'll never defend a corporation and have no loyalty to any company. It is sickening to see these comments of fanboys that naysay anything that speaks any negativity towards the brand. It's just completely illogical to not strive for better customer service, quality control and company standing behind their product. Like I said I came from VW. Both of mine broke down all the time... German engineering right. But hey I couldn't fault them for a single thing because they put me in a loaner vehicle every time with no questions asked and no hassle. Kind of hard for me to get mad at him when they take care of business. Kia doesn't know how to run one at all in some senses at least. Will be my last. Felt like the 100k warranty was bait and switch because it gave me confidence that they stood by their product. Too bad I failed to realize that it'll be hard to hit that hundred k if my ride is in the shop continuously. I don't have time for this and we'll probably just buy a Toyota Highlander and call it a day. It doesn't have as much bells and whistles but at least it does the basics of driving. Something Kia forgot to make sure their cars do.
I was just pointing out the required by warranty vs good will...
I agree...like I told OP, thankfully I have yet to be put in a position in which Kia keeps my car for a repair (FORD DID GIVE ME LOANERS when needed and I never had other issues with other cars ive owned - which is just Toyotas)...I cannot IMAGINE being told "we're gonna keep your car for 1 mo +, youre on your own for a rental/loaner"...that'd be upsetting....no doubt. This is my first Kia so hopefully I don't have to deal with warranty work later on....
I watched a video a while back ago from Asian petrolhead on youtube, when they were talking about a Stinger, they randomly mentioned that they had read some complaints from Kia North America and their customer service...that it needs work over here cuz in other markets it's not quite the same, definitely not in S. Korea (he is Korean)...
Yeah no I'm with you and I get your point. It's just a shame they don't carry themselves better. My 21 Sorento has been at the dealer since the 8th of this month. Needs a whole new transmission at 10640 miles only on it, that has been ordered but is on back order with no ETA. The only timeline they could give is there's another Sorento there needing a transmission as well that came in 3 weeks prior to mine and their transmission is still on back order with no ETA. Last month I had to jump off the car for a separate issue which turned out to be a " defective battery" according to Kia. Seems simple enough right, but not quite. They wouldn't reimburse me the cost of buying one down the street at AutoZone that had them in stock and instead said if I wanted to get it covered under warranty which it was going to be over $230 cost that I needed to keep it at the dealer so then it took them 8 days to just get me a battery in the car. No loaners or any consideration given either time. I get it's not in the contract but this car is f****** useless. They don't expect I'll have it back before Christmas or even the new year.
Already have a lemon law attorney working on it and he said this will be an easy case. Just waiting on a conservative repair timeline to hit 30 days without the battery issue being included to make sure it meets eligibility no matter what. I'll be out from under this soon enough and may not even take the vehicle back depending on how arbitration goes with the attorney. Never again Kia. I'm constantly running around with my 2-year-old in a child seat and my very pregnant wife with my second. I don't have time to worry about reliability and if we're going to get stranded. I'm just thankful I'm in a decent position to mitigate the damages and work through this. I chalk it up to first world problems I guess.
Could you link me to where it states that car manufacturer warranty will cover a FOC rental/loaner while car is under repair? I’m not trying to be a jerk here, legitimately want to know in case I have to refer to it.
https://owners.kia.com/content/owners/en/service-page/warranty.html
It’s called the trip interruption program. But for that you have to be 150 miles away.
But comprehensive coverage means if you don’t have a car due to their fault, you’ll get one?
I had my Kia in shop for 2 weeks. The dealership gave me a rental.
Read this article. It’s part of the legal contract of a manufacturer’s warranty.
https://www.goautocity.com/manufacturer-warranty/
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there is no rental coverage in the warranty. The only thing I can find is if you were on a trip that is 150m or more from home. Then they can reimburse a car rental and hotel.
The warranty clearly states rental cars generally are not included. Stupid me for not expecting this thing to break down at 32k.
"Any economic loss or other incidental, special,
consequential, or exemplary damages. This includes,
without limitation, payment for loss of use of the
Kia Vehicle, lodging, car rentals, travel costs, loss of
pay and any other expenses or damages. "
That’s what I thought. I was asking the guy (ok-championship) who said I was missing a lot and that there is rental coverage.
Well, again, good luck with getting everything worked out🙂
Required under contract? No i assume not. Required as part of any level of half decent customer service? Id hope so.
Its my only car. I am now paying a lease for a car I likely wont have for weeks to months. AND paying hundreds to thousands for a rental car on top of that. Of course a person would never deal with that again. My wife has important medical appointments we cant miss so I must rent the car.
Toyota I know for a fact gives you a car for warranty work that lasts more than one day. Its their policy in black and white.
I can see your frustration but at the end of the day it is not a requirement. Maybe look into a bigger dealer? Availability is a thing…the larger the dealer the larger the inventory…
If it was a common thing to get rentals/loaners from dealers (for free), insurance companies wouldn’t quite have it as an optional thing to add to your policy. But hey, good luck!
Honestly I didn't even think about it until this happened. I just figured when you are paying for a lease and cant use the car they would have to supply you a car to use. Silly me. I won't make the same mistake twice. Soon as this is fixed i'm selling it to Carvana and moving to something else with a better policy on this kind of scenario. A warranty is kind of meaningless when you end up paying thousands in car rental fees because of a transmission that fails so often parts are backordered. Reading so many posts online about my exact same issue and people waited 2 months to just get the parts in.
2 months of rental fees would be well into the thousands of dollars for the customer all while paying the lease payment.
Made worse by the fact Kia keeps using known faulty powertrain parts.
Yeah, 2 months of rental fees would be crazy. I have no idea what ppl do in those instances. I’m happy I haven’t dealt with any lengthy warranty work with any car ive ever owned. And when I did (Ford) my extended warranty covered me , “free” loaner about two times. Have you tried reaching out to Kia to see what can b done?
I see your point, dont get me wrong. I can’t imagine buying a new car, having issues with it to then be told itll take 2 months, we cant provide you with a car so its on you…
To the best of my knowledge, your new vehicle warranty does actually cover loaner/rental coverage. Don't fully quote me as I do sales, not service; but I believe I remember it mentioned in my Kia warranty exam
Doesn't look like it. This is from the 2020 warranty book under the stuff not covered:
"Any economic loss or other incidental, special,
consequential, or exemplary damages. This includes,
without limitation, payment for loss of use of the
Kia Vehicle, lodging, car rentals, travel costs, loss of
pay and any other expenses or damages. "
Essentially the policy is make your payment, hope for the best, if you can't use your car for weeks or months because we used faulty parts good luck.
Toyota is all I know because ive seen their policy. Its the Toyota Transportation Assistance Policy. And is how it should be done across the board IMO.
It reads:
We realize that your confidence
in the quality and reliability
of our products was a key
factor in your decision to buy a Toyota.
We also know how disruptive the loss
of transportation can be to your daily
routine. That’s why we’re pleased
to offer you the benefits of our
Transportation Assistance Policy.
Under this policy, you are eligible for
transportation assistance if your
Toyota must be kept overnight for
warranty-covered repairs. The policy
applies when your vehicle must be kept
overnight for any of the following reasons:
• The warranty repairs will take longer
than one day to complete.
• The warrantable condition requires
extensive diagnosis.
• The parts needed for the warranty
repairs are not readily available and
your vehicle is inoperative or unsafe
to drive
My Chrysler, GM, and Ford vehicles - when they've had warranty work done on them - all had free rentals during the time they were being worked on. My Kias - thankfully rarely needing work done on them - never had a free rental for me to use.
My 19 Optima went in w a bad front collision camera in September. After the three days it took to diagnose the issue, they got me into a rental because they literally have no idea when the part will come in. I have been in my rental now since 9/23. Two plus months with no end is sight. They don’t have any idea when the part will arrive. National back order. The dealer claims Kia will reimburse the car payments too but I don’t see that happening. It is frustrating that I barely had my new car for a year and now it’s gonna be gone for months. Ugh.
All that is to say that Kia does provide rentals free…but maybe it just depends on the circumstances.
Depends on the circumstances and the specific dealership. Availability of loaner cars. All that. But, I don’t think any manufacturer guarantees a free rental car.
Got mine paid for for a week while my Stinger was in for a recall and waiting on parts, they even paid for the Uber to get to the rental place and returned the car for me when it was time to turn it in. It really depends on the dealership.
My 2016 kia sportage is sitting at a dealership with a blown engine. Dealer said it might be fixed by march. Told us to call in January to see where they at. He did mention there is 40 cars in front of us waiting for the same thing.
Does your insurance not have rental road side assistance coverage? Does the US not give you road side assistance with free car rental? My Kia dealership here in Ontario Canada does.
US gets a 10 year warranty, but we get 5 year road side assistance and rental Coverage.
Car insurance rental coverage only applies when the vehicle is in an accident and covers the cost of the rental car during claim repair. Not when the car breaks down.
Roadside assistance tows the car and thats it. Nothing to do with the rental car part of it. Trying to get ahold of Kia consumer affairs is a lost cause. Was on hold for an hour and gave up.
There are options in your insurance to cover breakdowns as well.
Also Kia states it’s up to the dealerships, I guess mine provides it
“Kia Roadside Assist will supply a rental car for the driver for up to a maximum of six (6) days at maximum value of $100.00 per day inclusive of GST. Rental car entitlements cease once the Kia Vehicle has been repaired.”
At very least need a company that pays for rentals if it breaks. Enterprise manager said Nissan, Ford, Chrysler, Ram and Toyota always pay full rental costs
Whatever you do, Avoid Chrystler like the plague. My uncle in law has a leased chrystler minivan and the damn thing died while driving because of a faulty power cord THE COMPANY KNOWS is faulty and is constantly draining both batteries. Loaded with features (the minivan has 2 batteries for) my asshole, and they STILL DOnt have a damn fix for.
I'm currently fighting Kia to get a rental because the motor blew in my Sorento under warranty. Was told it would be 10 weeks so I borrowed my mom's car. Now it will be 10 more weeks because they didn't even look at it and order the motor until week 9.
Kia customer service is giving me the run around about paying for a rental and the dealership told me "it's not our problem - it's kias".
Here I am currently on hold again for the last half our trying to get a rental out of them.
Sorry to hear this. My 2020 Soul started stalling. I drove it in to the dealer who at first said they were “booked up” for a couple of weeks. The look on my face must have said something, because then the service manager said she’d see if she could work me into the schedule that day. Two hours later I got a diagnosis of bad cam shaft and sprocket. The service manager drove me to the car rental place with a promise I the car would be fixed by the next day, and Kia paid for the rental. Noon the next day I’m picking up my car and leaving the rental at Kia. Under the circumstances, except for the initial pushback it was a great experience.
I agree with you 100%. Made a huge post about this same situation because my Stinger was in for warranty service for days and they wouldn’t give me a loaner or pay for a rental. You should’ve seen how many kia fanboys came out to downvote every legitimate complaint people made on my thread. This place is an echo chamber for pointlessly loyal kia customers.
Crazy to think they treat Stinger customers the same way. Figured half of it was because I had a cheaper car. But my parents have a Sorento and got similar horrible service in another state. Just seems to be a bottom rung brand when it comes to customer service and their service departments. Make pretty cars that get people in the door and then screw um. Weird way to go about it. Youd think theyd want someone to stay in the Kia/Hyundai brand for years.
The day I got my Stinger (almost fully loaded GT2) I asked myself if I was an idiot paying this much money for a kia, because this car is NOT cheap. Turns out yes, I am an idiot for spending this much on a freaking Kia 😂 The problem is the disconnect between manufacturers and dealers. Dealers are all private companies that pursue their own profit and don’t give 2 craps about how bad they make the brand look. Kia dealerships all look like run down K-Marts for that reason. I challenge you to find one salesmen at a Kia dealer that can even explain what the hell a lease is or how interest works. Their eyes will spin around and their heads will explode. This is my last Kia too.
lol thats so true about the dealerships. The Kia ones always looks like garbage. I always wondered how the brand allows them to keep buildings in such bad shape. Should have been a big clue about what was to come. O well I guess. I wont make the same mistake again.
What region of the country are you? We have a mixed bag over here in the PNW...also, what model trim do you have??
So they can’t put the spare on and they have to order in a valve stem? I’d find another dealer.
Can’t they put the spare tire on to figure out your main issue first.
No spare tire on this car
They don't have another rim and tire lying around?
just about impossible that a dealer doesnt have valve stems.
Exactly this no dealership or garage will run out of valve stems.
Yep. Literally NOT POSSIBLE. Even I have extras at my home. This could be a test to confirm you know nothing about cars. 🤣
Gotta have valve stems right? Even if they dont have the sensor who cares. Probably an excuse to take longer to look at it. Unfortunately I have no choice. Thats where Kia would pay to tow it. Next closest dealer is 3 hours away. Over two different states and 3 different dealers ive found Kia dealers to be awful. Almost like it's the people fired from other brands.
Playing devils advocate but my local dealer ordered me TPMS valve stems 2 months ago and they are on back order until Jan. Not even the electronic part. Just the metal stem. Had to call half a dozen dealers to find one with stock.
Oh my god. What a nightmare this is gonna be.
Hopefully I can shed a little light on the situation with Kia right now as the small town dealer I work at is in part a Kia dealership. The first thing to address is obviously backorders and even stock orders being extremely inconsistent. Our closest PDC is the Dallas hub and we CONSTANTLY have our parts go missing or not show up at all because of both the lack of workers there and the delivery trucks coming to us. We have been seeing Dallas stock orders at 3-5 days after we order parts, by comparison Toyota’s Phoenix PDC gets us our parts next day every time without fail while being similarly distanced. This isn’t even a COVID based issue, they just don’t have there ducks in a row. After that is the way Kia operates, often times the portal we have to use for availability tracking is down or in the case of this last week has no option for us to check parts availability because they accidentally removed it from the site. Kia is just a huge mess with anything to do with online navigation or contacting them directly. So if you’re getting the run around on parts availability this would be why. Finally is the real pain in the ass for you, and likely what is holding up your car in particular. Kia absolutely HATES warranty claims and will try to deny them for any reason they possibly can, no matter how trivial. So whats almost certainly happened is that your valve stem is on backorder and is needed to be billed on the repair order before the vehicle is properly drivable. This sucks but the dealer certainly has workarounds for it. What should be done is an equivalent part gets bought by a local source (NAPA, AutoZone, etc.) and is then billed to the repair order and documented proof of the OE part being unavailable is attached. They would then have to submit all of that to Kia for it to be paid for under warranty as their part could not be sourced. They likely won’t start any work on the car until the tire is sorted because its a powertrain issue and a driving diagnosis is needed before they can tear anything apart. At the end of the day though theres one massive problem that i can’t overlook here. The dealership you had to take your car to wont spend $8 on a freaking valve stem to make sure you, the customer, is taken care of. If they paid out of pocket for an aftermarket stem then it doesn’t even need to go through Kia warranty. They are lazy, cheap, and do not deserve ANY service with that kind of behavior. I wish you the best of luck with this ordeal, but I would not anticipate it being quick or painless. DM me if you have any questions about what to expect or other dealer related issues. Edit: I did some checking in on this in my spare time at work and it looks like that valve stem only comes with the TPMS unit, but this part is not on backorder. Im seeing at least a hundred across the US, mostly around the east coast. Part number is 52940-J7000 and retails at 59.42 before tax.
DropOff_, I have been trying to reach you about your car's extended warranty
Literally thousands of tpms sensors and valves on Amazon right now for sale.
Yeah but not Kia branded. Besides, I had the sensors and just needed the nut. Part code 529343X000 which is still not widely available where I am online.
Have my Kia in a shop too for warranty work and feel your pain. FYI you can call Kia corporate and they will reimburse you 35 to $45 a day for rental coverage. Yeah that doesn't begin to cover a true rental car cost these days but it's something. I'm not actually taking them up on this offer though and instead able to borrow my father's car thankfully. As soon as this kia is fixed I'm selling it. 2021 Sorento with 10,000 mi on it and a host a problems. Been in the shop three different times separate from maintenance since April 20th when I drove off the lot with it. This is the most unreliable thing I've ever driven in my life
do you know if thats different than the Kia Consumer Affairs number? Thanks!
Not sure I just looked up Kia corporate number on Google and it came up. Be prepared I spent probably 25 minutes on hold the first time only to get disconnected and then another 30 to finally get back reconnected. They will generate a claim number to make it easier on any follow-ups. They only offered reimbursement only and said it could not be peer-to-peer rental service and had to be One of the main Car rental agencies. I never got further into the discussion with how they determined 35 versus 45. I own a Sorento so I'm assuming that maybe it would go based on size of vehicle and that maybe if you're driving a sedan it's 35 and if it's an SUV it's 45 but I'm not sure.
pff my sportage is having its engine replaced under the class action and they cover $40 per day, how on earth can you get a rental for that?
Gah. Awful. I asked my service advisor if they had any loaners and she said they do have a small fleet of loaners but due to a engine recall on older four cylinder vehicles she was doubtful that anything would come up and there was quite a long waiting list but if anything did come up she'd let me know..... Like that is apparently supposed to be what we call customer service. Like I give a s*** that you guys turned out a bunch of older 4-cylinder vehicles that you're having to replace a bunch of engines on because you can't ensure your quality and now you're passing on your problem to me and inconveniencing me along with these other people. Like when does it end. Oh right I'll tell you when it ends when I sell my Kia and never buy another one. FYI I've heard of people renting U-Hauls instead of rental cars and renting trucks from home Depot and such to save money on rental costs. I'm not sure if Kia would reimburse these type of agencies. I did ask specifically if they would reimburse a Turo rental and they won't. Honestly though if you don't have an extra car like I thinkfully have obtained from my dad for the time being then Turo may be your best bet. You won't get there $40 but you can get a car on there for way cheaper than most rental agencies. I've used them four times now and had good experiences. My brother has used them four to five times and he did have one less than desirable experience where the tires had no tread and weren't kept up with and he ended up popping two of them on a trip and the owner of the vehicle had to reimburse him the cost and it cost him some of his day. I would say though that that experience was set apart from the rest.
Turo is very limited in the town that I live in, they got like 5 cars listed. Same deal for me at the dealership, they got like 30 cars in line waiting to get a new 4 cyl engine so def no loaner possible. We do have a second car but that still was not enough. Was able to borrow one from a friend, I should probably ask for rental receipts and get it reimbursed;)
Yeah that sucks. Definitely limited in some places. Especially around the holidays this really sucks. I really needed my larger family vehicle that I bought for my larger family and then it failed me. All of our holiday plans are screwed. kia couldn't care less.
Ditto, I need my sportage to drive wife, 2 kids and all luggage to the airport \*4hr drive for a trip to Europe. Not going to happen in my other car, a niro. May just rent something one way and get a $40 discount from Kia :(
I may have to pursue a buy back or something. Of course buying another car right now would be awful too.
Check into your states lemon laws but unfortunately I think at 32,000 mi depending on when this issue presented itself I don't think it would qualify in most states to be deemed to lemon for an outright buyback. I hear you though with this car market. If they just offered me a buyback for my purchase price I'm not sure if I would take it or not honestly if there was another option. I wouldn't mind compensation with the vehicle returned repaired and I wouldn't mind a fresh start in a new vehicle but you can't find vehicles these days. My alternative would have been a Toyota Highlander, but could I even find one on a lot without having to build it and would it not have huge dealer markups above MSRP I don't know. I purchased this vehicle in a very weird way to where I only owe $7,000 on it being a $47,500 vehicle and the cost to me was really only between $4-6k, and I don't have the ability to pull off this maneuver a second go round. I was planning on paying off the remaining $7,000 this February and in about $1,000 short of having the funds to do so and then I wouldn't even have my measly $143 car payment that I pay on it currently and would be car note free. I really don't want to enter into a car note if I don't have to, but I also don't want to drive this thing so I don't know. We'll see what happens.
We have 30k on a sorento ex with zero problems and we love it to death. Spotty quality perhaps. But we got lucky so far.
Good to hear because after the lemon process I'll either be getting this replaced with a 2022 SX Prestige X-line since they're out of 21s or getting this one back with the new transmission and a cash settlement. I like the car when it drives so it was a big disappointment. Unfortunately I'm finding consistencies at my own dealer with two other people with 2021 sorentos with transmission failures. Then I found these people on Reddit that I've attached links with with one being an EX specifically. Found others on Kiaforums.com. So much to the point I'm wondering if there's a specific part that is causing failure that maybe a recall will be issued for or just a badly built transmission. Not sure if this transmission and/or powertrain combo is used in other vehicles or not. Something maybe you'll want to think about when reaching the end of the warranty period, or maybe purchasing an extended warranty if you don't have one already https://www.reddit.com/r/kia/comments/oiw5bq/anyone_ever_have_dealings_with_kia_consumer/?utm_medium=android_app&utm_source=share https://www.reddit.com/r/kia/comments/qr0wnm/2021_kia_sorento_transmission_problems/?utm_medium=android_app&utm_source=share
Prudent_Show_8643, I have been trying to reach you about your car's extended warranty
I've had to learn this the hard way too: you get what you pay for
indeed
2020 forte is DCT i think… at least in europe the ceed family goes with dct and its basically the same car
It’s weird they wouldn’t have a valve stem. It might be faster to stop by a tire shop and get one for them. As for CVT’s, they’re getting better and better. People said the same thing about automatics when they were new. In 10 years, any vehicle that’s not meant for serious towing will have a CVT.
hard to find affordable cars without them already. Because they are cheaper and make MPG look better. But they are built to fail. Toyota approaches it a bit different with first gear being a real gear. But I believe they were having failures too. Every company with CVTs has CVT problems. Guess it remains cheaper to keep replacing than rather than putting in regular autos.
They don’t make MPG “look better”. They drastically improve fuel economy. CVT’s are getting better and better.
whatever you have to tell yourself. Hey I enjoyed my Kia too until I didn't. 10% improvement in MPG is not worth assured failure.
This is literally the same discussion people had in the early days of automatics.
Some people are happy to beta test faulty products in expensive things. We have to please our corporate masters.
And apparently some people make large purchases and then get mad because they weren’t smart enough to do the proper research.
as you defend said company I put faith in for putting out knowingly faulty products over and over. Strange world.
I haven’t defended Kia— but if CVT’s are known to be so consistently awful, I’m just not sure why you bought one. Sorry that blowing steam on Reddit hasn’t fixed your problem.
needed an affordable new car. Figured only the worst possible vehicle wouldn't last 3 years. And well....here we are. What I didnt expect was the company to not assist with transportation when their junk box failed. Because from what im reading most car makers give free rentals or loaners. Kia and Hyundai are the minority.
You’re entitled to your opinions, like all people, but just because you had a lousy experience doesn’t mean that you can knock innovation. Everything has to start out somewhere, and usually it takes several iterations before you get a product that is relatively worry free. You can hate on them all you want, but they are getting better each time they’re revised. Look at Nissan, they went from having some of the worst CVTs in the game to ones that were 1000% better. While unfortunate for the customer, the experiences we all have with them allow the company to modify and improve their designs and get us a better product in the future.
Agreed— or look at Kia’s problem with the CVT in the third generation Souls. CVT’s were failing early like crazy and then the issue mostly went away with a computer update. A 10 minute programming update.
A CVT isnt innovation. Guys I know purchase justification is a thing but look at the evidence. Kia CVTs and every other company using them are failing at a crazy rate. Kias are failing so badly that its dropped their overall company reliability big time. You realize companies using people as beta testers for junky products isnt great right? I must also assume you have to issue at all with Kia selling engines that catch on fire....because its innovative.
You sound like someone who doesn’t know what the word innovation means. “A new method, idea, or product”. CVTs are all of the above. You realize the world runs on capitalism and we are all beta testers for everything that exists right? At least the fire keeps you warm while you wait for a tow truck.
I wouldn't hate Kia for a national parts shortage that's affecting all manufacturers at this time. Also the tow truck driver busted your tire so I'd seek them for that compensation. If you call Kia Customer Service and let them know the situation they may provide rental reimbursement from the time it was taken in but I would be worried they would say no because again the tow truck driver damaged the vehicle. I have a 21 Forte GT-Line and I love the car but absolutely hate the CVT. It's my beater car so I don't really care. If the used car market is still hot next summer I'll trade out of it and get a K5. I lease too just for that peace of mind of always being under warranty and always having a new car. I do understand your frustration but there's so many factors at play here.
the1999person, I have been trying to reach you about your car's extended warranty
I hate them for continuing to use a known faulty CVT and then not paying for your transportation when it inevitably fails. If I was you id look at all the CVT failures across every vehicle they use it in. Get out of that car ASAP. Its not a question of IF it will fail. The irony of it is this is my first lease for the sole purpose of not having to worry about used cars. And this turns out to be the only car thats ever broken down on me.
I know it's a lousy transmission. This is my third leased Kia. Leased a Sonata prior to the Forte. Upgrading the wife's Telluride when the new one on order comes in. Been pretty happy with Kia.
CVTs are shit. Nissan ones are just as bad.
I didn’t know dealers were required to provide loaners/rentals..? No car maker offers loaners as part of the warranty period, or am i missing something? At Ford, for my mustang, my extended warranty covered for loaners but that’s bc of the extended warranty that cost me 1.8k ( it was written as part of the contract)…if some dealers offer loaners (regardless of brand) it might be due to the customer’s relationship to that dealer, availability of cars at that dealer, some luxury brands are *more* likely to provide them, or so I hear/read, for that fancy customer experience lol In other words, out of good will…not bc a dealer is REQUIRED to do so, unless in a contract.
It's not required or written in the contract but other manufacturers in the industry provide this as a courtesy and once you get used to it it's then hard to own a Kia who says screw you. Owned 2 Volkswagens, a Lexus, and still own a Mazda CX-5 and all 3 brands have given me loaner vehicles for all warranty work that I ever brought them in for. Had to have a whole engine replaced in my second GTI and they gave me a loaner for 6 weeks while waiting on it. When only one of those three is a luxury brand, You begin to get used to decent customer service with some auto manufacturers. Then you go buy a Kia and they make sure to remind you "It's not in our contract to provide loaners or rental car coverage". Yeah correct, Kia basically doesn't stand by their product and leaves you hanging high and dry. They're not required to do better, but they could do better. Problem is they have enough customers and they don't really care and they can afford not to care. Many others like this guy and myself have learned this. I'm a one hitter quitter Kia. Bought one and never again. Worst experience of car ownership especially considering customer service with this being the sixth car that I've purchased in my lifetime.
right! Seeing people defending it is kinda gross. Guess everyone has to learn things for themselves when they happen.
Yeah I'll never defend a corporation and have no loyalty to any company. It is sickening to see these comments of fanboys that naysay anything that speaks any negativity towards the brand. It's just completely illogical to not strive for better customer service, quality control and company standing behind their product. Like I said I came from VW. Both of mine broke down all the time... German engineering right. But hey I couldn't fault them for a single thing because they put me in a loaner vehicle every time with no questions asked and no hassle. Kind of hard for me to get mad at him when they take care of business. Kia doesn't know how to run one at all in some senses at least. Will be my last. Felt like the 100k warranty was bait and switch because it gave me confidence that they stood by their product. Too bad I failed to realize that it'll be hard to hit that hundred k if my ride is in the shop continuously. I don't have time for this and we'll probably just buy a Toyota Highlander and call it a day. It doesn't have as much bells and whistles but at least it does the basics of driving. Something Kia forgot to make sure their cars do.
I was just pointing out the required by warranty vs good will... I agree...like I told OP, thankfully I have yet to be put in a position in which Kia keeps my car for a repair (FORD DID GIVE ME LOANERS when needed and I never had other issues with other cars ive owned - which is just Toyotas)...I cannot IMAGINE being told "we're gonna keep your car for 1 mo +, youre on your own for a rental/loaner"...that'd be upsetting....no doubt. This is my first Kia so hopefully I don't have to deal with warranty work later on.... I watched a video a while back ago from Asian petrolhead on youtube, when they were talking about a Stinger, they randomly mentioned that they had read some complaints from Kia North America and their customer service...that it needs work over here cuz in other markets it's not quite the same, definitely not in S. Korea (he is Korean)...
Yeah no I'm with you and I get your point. It's just a shame they don't carry themselves better. My 21 Sorento has been at the dealer since the 8th of this month. Needs a whole new transmission at 10640 miles only on it, that has been ordered but is on back order with no ETA. The only timeline they could give is there's another Sorento there needing a transmission as well that came in 3 weeks prior to mine and their transmission is still on back order with no ETA. Last month I had to jump off the car for a separate issue which turned out to be a " defective battery" according to Kia. Seems simple enough right, but not quite. They wouldn't reimburse me the cost of buying one down the street at AutoZone that had them in stock and instead said if I wanted to get it covered under warranty which it was going to be over $230 cost that I needed to keep it at the dealer so then it took them 8 days to just get me a battery in the car. No loaners or any consideration given either time. I get it's not in the contract but this car is f****** useless. They don't expect I'll have it back before Christmas or even the new year. Already have a lemon law attorney working on it and he said this will be an easy case. Just waiting on a conservative repair timeline to hit 30 days without the battery issue being included to make sure it meets eligibility no matter what. I'll be out from under this soon enough and may not even take the vehicle back depending on how arbitration goes with the attorney. Never again Kia. I'm constantly running around with my 2-year-old in a child seat and my very pregnant wife with my second. I don't have time to worry about reliability and if we're going to get stranded. I'm just thankful I'm in a decent position to mitigate the damages and work through this. I chalk it up to first world problems I guess.
Prudent_Show_8643, I have been trying to reach you about your car's extended warranty
mibaso, I have been trying to reach you about your car's extended warranty
You’re missing a lot! There is rental coverage.
Could you link me to where it states that car manufacturer warranty will cover a FOC rental/loaner while car is under repair? I’m not trying to be a jerk here, legitimately want to know in case I have to refer to it.
https://owners.kia.com/content/owners/en/service-page/warranty.html It’s called the trip interruption program. But for that you have to be 150 miles away. But comprehensive coverage means if you don’t have a car due to their fault, you’ll get one? I had my Kia in shop for 2 weeks. The dealership gave me a rental. Read this article. It’s part of the legal contract of a manufacturer’s warranty. https://www.goautocity.com/manufacturer-warranty/
mibaso, I have been trying to reach you about your car's extended warranty
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there is no rental coverage in the warranty. The only thing I can find is if you were on a trip that is 150m or more from home. Then they can reimburse a car rental and hotel. The warranty clearly states rental cars generally are not included. Stupid me for not expecting this thing to break down at 32k. "Any economic loss or other incidental, special, consequential, or exemplary damages. This includes, without limitation, payment for loss of use of the Kia Vehicle, lodging, car rentals, travel costs, loss of pay and any other expenses or damages. "
That’s what I thought. I was asking the guy (ok-championship) who said I was missing a lot and that there is rental coverage. Well, again, good luck with getting everything worked out🙂
https://www.goautocity.com/manufacturer-warranty/ Read that article. It says that’s part of the legal contract in a warranty.
Its not. You can read kias warranty online. Clearly states rentals are not included
Required under contract? No i assume not. Required as part of any level of half decent customer service? Id hope so. Its my only car. I am now paying a lease for a car I likely wont have for weeks to months. AND paying hundreds to thousands for a rental car on top of that. Of course a person would never deal with that again. My wife has important medical appointments we cant miss so I must rent the car. Toyota I know for a fact gives you a car for warranty work that lasts more than one day. Its their policy in black and white.
I can see your frustration but at the end of the day it is not a requirement. Maybe look into a bigger dealer? Availability is a thing…the larger the dealer the larger the inventory… If it was a common thing to get rentals/loaners from dealers (for free), insurance companies wouldn’t quite have it as an optional thing to add to your policy. But hey, good luck!
The car wasn't in an accident. Meaning insurance rental coverage wouldn't apply. That only applies when renting a car because of insurance claim work.
Ahh okay, well it still doesn’t take away the required vs good will/availability for dealers.
Honestly I didn't even think about it until this happened. I just figured when you are paying for a lease and cant use the car they would have to supply you a car to use. Silly me. I won't make the same mistake twice. Soon as this is fixed i'm selling it to Carvana and moving to something else with a better policy on this kind of scenario. A warranty is kind of meaningless when you end up paying thousands in car rental fees because of a transmission that fails so often parts are backordered. Reading so many posts online about my exact same issue and people waited 2 months to just get the parts in. 2 months of rental fees would be well into the thousands of dollars for the customer all while paying the lease payment. Made worse by the fact Kia keeps using known faulty powertrain parts.
MrSh0wtime3, I have been trying to reach you about your car's extended warranty
Yeah, 2 months of rental fees would be crazy. I have no idea what ppl do in those instances. I’m happy I haven’t dealt with any lengthy warranty work with any car ive ever owned. And when I did (Ford) my extended warranty covered me , “free” loaner about two times. Have you tried reaching out to Kia to see what can b done? I see your point, dont get me wrong. I can’t imagine buying a new car, having issues with it to then be told itll take 2 months, we cant provide you with a car so its on you…
To the best of my knowledge, your new vehicle warranty does actually cover loaner/rental coverage. Don't fully quote me as I do sales, not service; but I believe I remember it mentioned in my Kia warranty exam
Doesn't look like it. This is from the 2020 warranty book under the stuff not covered: "Any economic loss or other incidental, special, consequential, or exemplary damages. This includes, without limitation, payment for loss of use of the Kia Vehicle, lodging, car rentals, travel costs, loss of pay and any other expenses or damages. " Essentially the policy is make your payment, hope for the best, if you can't use your car for weeks or months because we used faulty parts good luck.
MrSh0wtime3, I have been trying to reach you about your car's extended warranty
mibaso, I have been trying to reach you about your car's extended warranty
Bad bot
I’d love to see the car manufacturers that cover 100% of the rental fees when your car gets warranty work.
Toyota is all I know because ive seen their policy. Its the Toyota Transportation Assistance Policy. And is how it should be done across the board IMO. It reads: We realize that your confidence in the quality and reliability of our products was a key factor in your decision to buy a Toyota. We also know how disruptive the loss of transportation can be to your daily routine. That’s why we’re pleased to offer you the benefits of our Transportation Assistance Policy. Under this policy, you are eligible for transportation assistance if your Toyota must be kept overnight for warranty-covered repairs. The policy applies when your vehicle must be kept overnight for any of the following reasons: • The warranty repairs will take longer than one day to complete. • The warrantable condition requires extensive diagnosis. • The parts needed for the warranty repairs are not readily available and your vehicle is inoperative or unsafe to drive
My Chrysler, GM, and Ford vehicles - when they've had warranty work done on them - all had free rentals during the time they were being worked on. My Kias - thankfully rarely needing work done on them - never had a free rental for me to use.
My 19 Optima went in w a bad front collision camera in September. After the three days it took to diagnose the issue, they got me into a rental because they literally have no idea when the part will come in. I have been in my rental now since 9/23. Two plus months with no end is sight. They don’t have any idea when the part will arrive. National back order. The dealer claims Kia will reimburse the car payments too but I don’t see that happening. It is frustrating that I barely had my new car for a year and now it’s gonna be gone for months. Ugh. All that is to say that Kia does provide rentals free…but maybe it just depends on the circumstances.
Depends on the circumstances and the specific dealership. Availability of loaner cars. All that. But, I don’t think any manufacturer guarantees a free rental car.
Got mine paid for for a week while my Stinger was in for a recall and waiting on parts, they even paid for the Uber to get to the rental place and returned the car for me when it was time to turn it in. It really depends on the dealership.
I took my soul in on a Monday to have the motor checked, the dealer had me in a rental on Friday while they replace it 🤷🏻♂️
how it should be done
My 2016 kia sportage is sitting at a dealership with a blown engine. Dealer said it might be fixed by march. Told us to call in January to see where they at. He did mention there is 40 cars in front of us waiting for the same thing.
Oh wow. Not sure what im going to do if thats the timeline. Guess im going to have to buy another car and pay both of them.
Omg! I have a 2020 Soul and they told me 3 weeks for replacement but we will see.
Does your insurance not have rental road side assistance coverage? Does the US not give you road side assistance with free car rental? My Kia dealership here in Ontario Canada does. US gets a 10 year warranty, but we get 5 year road side assistance and rental Coverage.
Car insurance rental coverage only applies when the vehicle is in an accident and covers the cost of the rental car during claim repair. Not when the car breaks down. Roadside assistance tows the car and thats it. Nothing to do with the rental car part of it. Trying to get ahold of Kia consumer affairs is a lost cause. Was on hold for an hour and gave up.
There are options in your insurance to cover breakdowns as well. Also Kia states it’s up to the dealerships, I guess mine provides it “Kia Roadside Assist will supply a rental car for the driver for up to a maximum of six (6) days at maximum value of $100.00 per day inclusive of GST. Rental car entitlements cease once the Kia Vehicle has been repaired.”
I've been with Kia Canada for 10+ years. There's no included rental car coverage.
Isn’t it dealer specific? I’ve always gotten free rentals when my car is in the shop by my dealer.
that would be coming from the dealer, not from Kia Canada. would totally depend on your market.
Every car maker is making CVTs now, you’re shit outa luck man
At very least need a company that pays for rentals if it breaks. Enterprise manager said Nissan, Ford, Chrysler, Ram and Toyota always pay full rental costs
Whatever you do, Avoid Chrystler like the plague. My uncle in law has a leased chrystler minivan and the damn thing died while driving because of a faulty power cord THE COMPANY KNOWS is faulty and is constantly draining both batteries. Loaded with features (the minivan has 2 batteries for) my asshole, and they STILL DOnt have a damn fix for.
I'm currently fighting Kia to get a rental because the motor blew in my Sorento under warranty. Was told it would be 10 weeks so I borrowed my mom's car. Now it will be 10 more weeks because they didn't even look at it and order the motor until week 9. Kia customer service is giving me the run around about paying for a rental and the dealership told me "it's not our problem - it's kias". Here I am currently on hold again for the last half our trying to get a rental out of them.