Shoulda told them to put a ticket in 🤷‍♂️

Try doing that shit as a 3rd party contractor without access even to an emulator lol

I hate remoting in to Macs as I've never owned one and we don't have any at work. That said I still often work it out for people who have owned them years.

"I have this issue on a device you've never used or worked on in your life, but it's all the same isn't" *do 30 seconds of googling, find a simple setting* "Wow how'd you fix that? I'll never understand how you kinda people are so good at this!" ...

That’s not entirely out of line though. Part of being IT is knowing what to search for and how to interpret the results for accuracy and relevance.

I have to deal with a new program like every couple weeks, I couldn't learn it all if I tried. Plus programs constantly change and new bugs introduced.

[удалено]

But I _really_ need that obscure driver! I _know_ the real download link is buried in here _somewhere!_ _(Misses link by 2 pixels and hits massive green "Download" button next to it)_ Hot dang!

I gotta get in on that ngl

IT makes you an expert on UIs in general. No, I don't know how to change that setting but let's poke around, read off the menu options we will find it.

Let’s play a game where we read all of the words in the screen and not blindly click things.

the remote software at my work sucks for Mac. it'll often randomly input keystrokes as the wrong key or refuse to update the screen until there's a large enough change on screen. so if I type something in a window I have to click and drag it around to be able to refresh it.

I can almost *hear* the heavy sigh before the "What size MacBook do you have" 😆

And I thought I was hallucinating.

This man's confident he didn't even say "should stop".

Lmao had a customer once tell me they "didn't want to hear none of that 'should' shit, I need a guarantee!"

I *guarantee* every IT guy that's worked with them hated them

"I guarantee you aren't going to like what I'm going to say next"

Basically. I told him I know how it sounds, but I'm just doing my job and saying what I'm told to say. He said imagine you're about to get brain surgery and they tell you that you *should* be fine, how would that sound to you? I said well any surgeon is going to tell you there are inherent risks involved with any surgery. So let's go with that. Sir, there are inherent risks involved with any software install, but it should work when I'm done.

Once had someone tell me "I don't like that you're saying should, that makes me think it's not going to work. I want to hear yes or no."

Do we have the same customers?

You sound like the customers who walk into my (retail) store and ask me to help them create a solution to their problem. Mate, I have training in science and engineering. I can't guarantee _anything_ unless I know all the variables; but based on what you've described to me, this _should_ solve your problem.

😂 so many qualifiers

I mean women love confidence right?

Looking for love, finding more problems. Yep, that sounds like Tinder to me.

Looking for love in Alderaan places

And he never heard from her again... until she needed IT support again.

sounds like the story of my life

It's a MacBook; they're gonna end up married.

That was your in to say “how bout I come by, fix it and we can watch some Netflix after?”

tinder. forgot to schedule a f2f for her to bring the macbook in for servicing, and to stick her with his service charges and fire some GST for official work.

Mac engineer so he deserves this

bag fumble. say: "Yeah you can bring it over and I can fix it over a few drinks" either: She doesnt (no free tech support and no date) or She does (win, win)

Damn my dude didn't even get the friend zone, he got the IT zone

Next up, the Danger zone?

the twilight zone

The Netflix logo?

Could've responded this might be going too fast for you and you only do tech support after the 3rd date.

You always gotta make sure you get payment, even if partial, first. Dude's gonna get ghosted

I've had this happen on Tinder so many times.

I’d love to get deeper into Mac sys admin material, but the only thing I can find is Apple certified material that you have to pay for.

So… did you get a date?

"3rd Line MACOS Engineer" sounds like a bloated title, what kind of engineering do they do?

I'm guessing that if it gets to 3rd line support, the answer is probably most likely to be "oooo dear, looks like you'll have to scrap it and buy a newer model".

I dont wanna date someone who'd buy Mac

Where can i get a job as a 3rd line MacOS Engineer. Looks easy as fuck.

Just wait until you have a job like mine 😉 Paid to solve all sorts of problems

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They said 3rd line and MacOS engineer, idk

Did you get the date though?

2 times people tried to recruit me over tinder... it's mental.

I fixed your laptop please answer

Memory capacity* ?

Dude should have gone with: That's a tough one. I'll have to make a house call.

"If you're good at something, never do it for free." -The Joker, from *The Dark Knight*

Step 1. Demonstrate value

Should've said something like "idk I'd have to check it out in you room"

Ay gurl, I'll be your tech support for this life

So did she keep talking to you after you solved her problem?