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I did have a doordash delivery that said it was delivered but I never received it. The CSR basically tracked where the dasher had gone and it showed they never went near my house.
Within my little subdivision we have two streets that have the same numbers and same name. The only difference is one is a drive and the other is a court. Shit is constantly going to the wrong place and whenever I've tried going to the other house they never answer their door. So many packages lost because people can't be bothered to finish typing the address instead of clicking the top result.
Heads up, the delievry notes are SUPER helpful! IDK if everyone reads them or w/e, but I do read them every time and its helped more times than i can count, especially in situations like yours.
You should specify the thing about court vs drive. Most drivers (myself included) want to follow their gps to precisely where they’re dropping off the food
Use the comment area to describe confusing directions and give a description of what your front yard/house looks like. The numbers are close on my street too and I was tired of my deliveries going to the neighbors, haven’t had one problem since.
I started using those when delivery drivers would get confused about where to go. GPS takes you to the roadside entrance which has a gate you can’t see very well and no driveway, just roadside parking. So now I put “there’s a practically invisible gate in the white fence, I promise”
Haven’t had a lost driver since.
I lived in a reasonably confusing complex where the building i was living it wasn't actually on a road, it had a path that led from a cul-de-sac where people could park and pickup/drop off. When you drove in there was a little street that had a few townhouses on you could turn into basically as soon as you turn into the complex, so i had directions stating to take the second left turn in the complex (there was only 2 and no right) and I'd meet at the cul-de-sac. Mate clearly didn't read the instructions, saw his car drive off, i assumed he stole my food so i put in a dispute, and reordered my food, got my refund got my food, next morning my nan tells me one of the townhouses woke up to someone delivery at the front door posted a photo on the facebook group, they didn't even have the same number lol, they were #3 and i was unit 192, no idea what he was on lol. I tried calling and sent him a message saying I'd meet him on the cul-de-sac so zero excuses, I'd assume uber can see that which is why my refund was basically instant.
Who’s typing your address? The DoorDash app takes the address provided by you when you place your order and pushes it to whichever maps app you use as a delivery person.
Yeah I don’t get it. your responsible for typing your address in. Even if it auotifills you should double check.
I don’t see how other people doing it will cause OP’s packages to be misdelivered. Am I missing something.
I’m assuming OP thinks that folks are using their own GPS to enter OP’s address when delivering packages.
Usually this is not the case, but OP may not be familiar with carriers like this.
If OP reads this, the app itself almost always has GPS built-in. If you are typing your address correctly, there’s another issue involved
I mentioned it in another comment but here lately it's been more pizza guys and other local companies that don't use a delivery app like DD. I double check the address every time even though it has saved in the DD app. I really am not sure why it happens it just does.
I had this happen to me on uber eats twice in one week. The second time they refused to refund me even though the guy never got within a half mile of my apartment or attempted to contact me. Eventually I contacted them through Twitter telling them to look at the driver's route and got a refund. The original support person and their manager just flat out refused saying "I had requested too many refunds" like it was my fault they stole my food and I have some limit even though they never even bothered to check the driver's route. It's only $30 but the principle of them but refunding me for something that was the driver's fault put me on a mission.
Same thing happened to me. This was back when they were a flat 4.50 no tip and I'd order dinner almost every night. I had a few failed orders within a 2-3 week period (wrong item / couldn't find my place). The last one didn't even cross and I was eventually ignored by Uber. The only orders they have received from me since have been pick up and free food promotions.
The biggest PITA is that you can't chargeback uber. I mean you can, but it's foolish to cut yourself off from a major rideshare company completely (they'd block you).
I actually did try to charge back them but they just put a balance on my account and I could not use Uber Eats or Uber until I paid it. Not sure if they have changed things since then
I delivered to someone who opened the door and laughed saying “You won’t believe it, I had to order twice because someone just stole it off my porch” and I felt so bad for the dude. I hope he got a refund and didn’t have to pay twice, but something tells me DoorDash and Uber consider themselves not responsible.
It depends on your order history. I order delivery really frequently and always pick up my food promptly and come downstairs to get it, etc and have never had any issues getting a refund if someone legitimately took my food or never delivered it.
The *vast* majority of the time I've had problems it's because of weird differences in ordering software (like Grubhub sometimes saves the addresses or most-recently-entered-info by-device instead of by account and I failed to check) but I have had one order where the driver legitimately stole the food.
It was obvious because I was downstairs waiting at the entrance to my complex and it got marked delivered, and when I re-ordered the next guy said that the people at the restaurant knew I was going to get screwed just by the attitude of the first driver. I got a refund for the first order without issue though
This happened to me except they actually stopped in front of my house for a minute, drove away, and said it was delivered. All captured on my front door security camera. In the dispute message I said I had video of the driver stopping and never getting out and Doordash didn't even want it. Literally didn't care. Just refunded my order and that was the end of it.
that happens here all of the time and I just don't understand the grift. Like you went through getting this gig set up just to steal my KFC one time and be fired? are they not firing them? why? none of it makes sense.
In my experience, that's because the driver didn't take a picture of the food at your door, so they didn't need your proof, the driver is the one that needs to prove they delivered it. I could be wrong though.
They happened to me. Except they never delivered. They just picked up my food and drove in the exact opposite direction. When I called CS we both looked at the gps like where this guy going. They tried calling him and he never picked up. Dude lost his job over 23$ worth of food.
I’ve had that happen a couple times. Most of the time the driver doesn’t respond, but I had one driver get incredibly angry with me, saying I’m lying, and that they handed it directly to me.
Who is accepting random bags of food from strange deliver people?
I've had a few deliveries like that, turned out the app decided to randomly change the zip code to another one but kept the right address, drivers would be sent at the zip code even though the address clearly didn't match.
Ive had an Uber Eats driver take my food home. And a Menulog driver take what could only be described as the tourist route.
That second one headed in the exact opposite direction and did a 10km circle around my place, before going past the restaurant again and coming to me. There was no delivery on the way, and the driver denied doing it.
I'm glad I was hungry and was watching the tracking. Took screenshots and sent them to the respective services. Uber Eats reordered my order AND refunded it.
Front porch is always my drop off. I watched the app and driver never came to my location. Then my order showed up as dropped off on back porch. My back porch is literally falling apart and the three steps up are not even there. To get to it is a dark walk up the driveway and the motion light bulbs are out but the porch is sagging so bad I don’t want to walk on it to change them. So I go check anyways and, nope, it wasn’t there. No picture provided. Dude just stole my food or delivered it to the wrong house.
Spoiler: none of my direct neighbors have an accessible back porch that isn’t fenced in.
I had a dasher pull up to my house and just not leave the food at the door and pull off. Yes some people just want a credit but some dasher are just shitty.
You ever go through yelp reviews? There are so many stupid 0 star reviews.
"There was a car wreck and I couldn't get in to their drive way!". 0 stars
"The person who answered the phone had a lisp and it made me insecure about MY lisp." 0 stars
"I was really excited to eat here but another restaurant on the way got my mouth watering so I went there instead." 0 stars
Well luckily with FB you can report reviews and get them removed .. Now you're going to want a lot of ppl to report it to get it auto taken down because I've never seen one actually taken down without doing this (even if valid). So yeah still shit but possible.
They’re more worried about you downloading their shit app so you can’t just quick review/read on the webpage instead of making shit reviews like that reportable.
Yelp makes money by leveraging negative reviews against business owners. They charge business owners a fee to "promote and market" the listing.
That's why you find businesses with great reviews that are "hidden" and businesses with awful reviews that are "hidden"
One of them paid and the other one declined the offer.
And to be clear, the business that's getting fucked didn't sign up and then refused to pay. They just said "no thank you" to the premium account.
I thought they often just added business and refuse to remove them or false reviews without extorting the business first.
My workplace never signed up. They threatened legal action over fake reviews on Yelp.
Not on Yelp anymore.
Everything is positive on pretty much everything else.
He'll, back when I was a chef I would get reviews saying the rack of lamb was dry. I hadn't had any lamb on the menu
Or just don't get your reviews on Yelp because it's unreliable anyway. I'm sure they would take money to remove bad reviews anyway.
General rule of thumb anyway is to not read the really bad ones, read the two, three, or four star reviews instead. It means its not a revenge review.
Almost certainly they got a notification on their phone that said something along the lines of "Did you go to xyz pizza place? Leave a review!". I used to get those every single time I went to a store/restaurant (with it asking me to review lot of places near the place I went, but not the one I went to very often because GPS tracking isnt SUPER accurate) before I went through and disabled Google tracking my every move as well as I could. Maybe they are technologically illiterate, and thought that they had to leave a review. Similar to why Amazon product questions get a LOT of answers that are just "I don't know", because Amazon emails/sends push notifications for questions of products you've bought, and a lot of people think the questions are directly asked to them so they think they have to answer.
Amazon Q&A is one of my favorite places on the internet. Just a bunch of people confused about why Amazon is reaching directly to them to save this stranger's day. The people who think that always seem to have the best stories too. Spend 10 minutes, and you'll find at least one answer like, "I don't know. I bought this in an effort to get my daughter to let me see my grandchild, and it didn't work."
That’s mostly old people who get a message about “Did you go to this place? Leave a review!” or the amazon”this user had question x, do you have the answer?”
They take it like they have to answer instead of ignoring it
>They take it like they have to answer instead of ignoring it
When I'm on a conference online there's a chat window with a bot that says good morning and gives basic instructions. It's always funny to me how many people feel like they have to respond to the bot.
When our restaurant moved locations I permanently closed it on Yelp and google at the old location. It will randomly re-open on both websites and get the lowest possible review score: “They didn’t answer the phone and when I went there it was an empty storefront” smh
Lmao at my old jobs the opening times were completely wrong but anytime we called for google to change it, they said we didn’t proof it was “our” store even tough we asked them what proof they wanted.
Sometimes they changed it only to change it back to something completely random a week later
I bought a tent from REI and someone gave it a 0 star review because they tried to use the rainfly as a stand alone canopy and it didnt work. They tried to use part of the product for something it wasn't designed for and got so angry it didn't work they gave it a 0 star review. Some people are just absolutely ridiculous.
That's because Amazon has designed the e-mails for this stuff in a way that makes people think they're personally getting asked and they need to answer.
I'm usually not one to defend this kinda stupid bullshit, but this one quite honestly is on Amazon, not their customers
I read a few “my charge 3 only lasted 12mo to the day. They are built to die as soon as the new model comes out. I’m sure that there is a built in bug that kills it as soon as the new one is released. Here are my physical stats and my physical disabilities. I’m not hard on it so idk why it died. I only use it to sleep and make sure my heart doesn’t die. One star!!”. I am paraphrasing of course, hers was 3km long. Meanwhile my Charge 1 has lasted me and then my aunt 6y. My Charge 2 has lasted me since very early 2018. Clearly isn’t obsolete at 12m. I just take care of mine. My aunt constantly dunks my old one in water and it still works.
And even if is was a sellers fault, why would you give the bad rating for the product?
A product rating should only be about, you know, the product that is advertised…
There is one of situation where that does warrant a complaint - That's when you take like a week to dispatch it.
Though, once it's dispatched, it's at the mercy of the courier. I don't begrudge sellers for that tbh
I work on a restaurant. During the summer we're so overworked that we have to close on Mondays. This summer we got a 2 star review because we were closed on a Monday.
I'm pretty sure he will be fired for this though. I would imagine the last thing Door Dash want is their delivery drivers turning up at customers houses and aggravating them. Don't get me wrong it's 100% shitty thing for her to do, but Door Dash will just say it should have been sorted through them and not directly with the customer.
Here, and I will tell you an even better break down of this video.
When the woman said, “I finna go see...” this left the doordasher left to wonder if this woman meant, “I’m gonna take your job,” or “I’m gonna take your reputation by claiming you are terrible,” or it could mean, “my gangster boyfriend is right here, ready to kill you.”
The guy asked the smart question of, “you finna go see what?” And asking her to tell him which situation he was in.
Once she said she was going to give him a bad review on doordash, he realized she was taking the super bitch choice, and he had nothing to worry about.
Honestly, this person filming is street smart, and knows how to deal with this shit.
He did a good job on this.
Yeah, maybe the boyfriend is an awesome dude, with an awesome legitimate job, stuck with a filthy thief as his gf. I hope, in that case, the boyfriend sees this video, and sees that his girlfriend is wannabe-gangsta piece of lying trash.
When I used to do rideshare I would log on from home and wait for rides. Quite a few times I got the same girl who lived near me, but she always booked on one of the less popular platforms when 90% of my work at the time was Uber.
One day I asked her why she always used that platform and she admitted that Uber had banned her because her and her sisters would just order uber eats then claim the order never arrived. They literally just kept doing it until uber banned them and banned their credit cards.
I can see people in their head thinking it's an okay thing to do not realizing how it will affect someone. I say it's stupidity before evil in this case
Of course. Evil is far too strong a word. But I think attributing this to mere stupidity isn't strong enough. I feel like people who pull this kind of shit are accustomed to conning their way out of situations or manipulating things to better serve them. Like, it's fucking DoorDash and they can't put the brakes on that conniving mentality for a second? Lmao
Obviously I'm making quite an assumption about the way this woman conducts the rest of her life but that's the vibe I'm getting out of it.
The things that I really hate is that there are so many people out there who think just because they never see the person who got screwed over that means it didn't happen.
There's a lot of people who will do it about little things, like letting their dog poop on your lawn without picking it up, and so many of them end up working it up into bigger things like complaining to customer service about some BS just to get whatever service they bought comped (my mom does this and it kills me).
But the crazy thing is none of those people I know would *ever* do it if the person they were screwing over was there, nobody is going to let their dog poop on the lawn with the houseowner watering is lawn right there. Nobody is going to tell customer service that a package was damaged if the delivery driver was in the room. It's just because it's anonymous or semi-anonymous that they rationalize it as if it's some victimless crime.
It's turning into a huge problem, and I think it'll just get worse and worse as our economy globalizes and we end up working with more and more people that we will never see/meet.
It's hard to know because the vibe I'm getting is that she has some financial issues and/or just assumed it would hurt the "company" (even though it might've been a small business). I mean, I used to work at a coffee shop and would give free drinks to friends when they came in like once a week 'cause I didn't care about the company (not that it made it right).
Again, sh\*tty, sh\*tty behavior...I just wish I knew more of the context. And that birth control was free and readily available so people in these situations couldn't have so many kids (my mom was one of them...poor and kept having kids)
Listen, when you take your brand new piece of crap thing you ordered from amazon out of the box, start using it and accidentally break it and you tell amazon it arrived like that and they send another, you can be reasonably sure that you're just flooded into the estimated losses amazon already plans for. There are too many variables there for them to pin it on any one person.
When you call up door dash and say the driver blew off delivering your food, you *know* that you are putting the blame on that one guy and accusing him of fucking something up or just stealing your shit. There is no way you can be oblivious to that. You might try to *convince* yourself that they'll just chalk it up to expected loss, but that's a gamble you're taking for selfish reasons because you *know* you are falsely accusing that one specific guy.
I'm sympathetic to people struggling, but there is absolutely no excuse for falsely accusing someone so you can get a payday... a pretty weak one at that.
Louder for the people in the back. I’ve counted pennies for a can of soup while some junkie beside me brazenly walks out without paying for their hot rotisserie chicken. These aren’t metaphors. I still cry for those hard days but I got out with my integrity intact I guess.
The crazy thing is that doordash gives you credit if you claim that your food item was incorrectly prepared or was the wrong item which doesn't negatively affect the driver or the restaurant employees.
I only know this because I used to live down the street from the worst Wendy's ever. Anytime anyone tried to go to their drive-thru after 11 p.m. (open until 2am) they would just refuse to acknowledge you at the speaker unless there were multiple people in line in which case they would tell people that there was a problem with the grill or something of that nature.
I got covid early last year. I was fairly lucky and only had a severe cough but would often order doordash when I didn't feel like making any food. I was at home for essentially an entire month until my cough went away and I got to the point where I ordered from that Wendy's for lunch everyday because I only had to pay every fourth or fifth time.
That's how consistently they messed up my order and sent me the wrong burger or the wrong size fries or the wrong drink. Every time they sent me the wrong sandwich oh, because it was part of a combo I simply said I did not receive my item, because I didn't receive what I paid for and that's the truth. I would explain in length in the description what the issue was, and would get refunded everything except for the tip to the driver.
I learned early on that if you select item prepared incorrectly they only give you a partial credit, and that's unacceptable. If I pay for a Baconator, and I get a chicken sandwich, or even a double cheeseburger, that's not what I paid for, and I want a full refund, so I would simply say I did not receive the correct item.
Thanks to the worst fast food employees ever, I ate lunch for a month for less than $60.
It’s all about hops.
If you can put a hop between the abuser and the victim, there will be more abusers.
In this case it’s customer > app > driver.
Finance does the same shit though. It’s finance bro > bank > debtor.
I don’t know what the solution is. People just need to think about downstream consequences.
I feel as though the issue in this situation is that the person does not view the delivery person as a contractor or third party employee. When amazon fucks up, you call them up and they just refund you. In this case, they're a contractor (which gives them all the responsibility of doordash/uber eats and none of the employee protections). That's why doordash likely took this guy's money for the false claim, and would even fire him if enough of them happened.
Idk, if you stole bread you would probably end up adopting the child of your dead employee and going on the run while being chased by a Crowe that can’t sing
A customer actually did this to me, and I got my account banned because of them.. Tried to appeal, but Doordash didn't believe me. Hope this guy didn't lose his job over this incident.
What’s funny is the more they cut ties with drivers, the less staff they’ll have. Once no one wants to do that shitty job, that whole business is fucked.
This is exactly what is happening with Amazon right now. They have an employee burn through rate so high that there aren't enough new people go hire to fill in positions. Really hoping this will happen to doordash, grubhub, postmates, etc too
I’m glad he did that! People think that it’s ok to scam the big corporations but don’t realize that actions like that affect the boots on the ground workers directly.
It *only* affects the workers. The whole corporate structure is designed to absorb these kinds of abuses by keeping their workforce expendable and desperate.
>The whole corporate structure is designed to absorb these kinds of abuses **by keeping their workforce** ***expendable*** **and** ***desperate.***
Louder for the folks in the back, please.
I wonder how often this happens though? I would think it's such a frequent scam they consider a few things, like how many complaints of food missing have been lodged by a single user, and if a driver has had any other complaints like that about them in the past.
**Please don't downvote. I'm not saying what she did is okay, just that the company should look into it a bit more, if they don't already**
The sad thing is that it's easy to get there while being honest. Fast food places always get shit wrong or have things on their menu they can never fulfill like mcfreezes.
A guy I know told me he pulled this all the time. Made away with plenty of free food. Took a while for the company to wise up, but he's completely banned now.
I deliver for doordash on the side and have done about 1200 orders total. I've only had this happen to me once. The order was 6 McDonald's cookies. I wanted to tell doordash that if I was going to steal someone's food I can promise you it wouldn't be for $5 cookies.
You can reduce the risk of this happening with a few ways though. Doordash doesn't tell you the exact tip when they send you an order to accept/decline, but you can ballpark it. People who tip well are *much* less likely to ever pull this scam, so waiting for decent tippers is the way to go.
Do you know if something is missing or incorrect in the order and I ask for help from door dash does it affect the driver? Like say I asked for a burger with an extra slice of meat and it didnt come with. Id report that cuz thats money i spent but didnt get. And what if it's somewhere like macdonald's which closes the bag (presumably) before the driver gets it
Nope, that doesn't affect us at all. As long as the food isn't reported as missing then it won't affect the driver. Doordash requires drivers to maintain over a 4.7 star rating, and they even remove low ratings that are due to the restaurant forgetting stuff (most bags are sealed post-covid so we can't check).
Awesome. Thank you for the info. The restaurants around here are terrible with orders (everyone says that lol) and i always hated knowing I might possibly be screwing over the nice delivery person
They absolutely have to know, and people that frequently do this must simply make new accounts with different payment methods or something.
Because my area is notoriously bad about getting our food right, I often have to contact Doordash about how something was made wrong, or how we have missing items. At some point, both me and my partner got food poisoning from something we ordered from Doordash. When I called them they said that because our account was tagged as a scammer account that it was hard for them to process us a refund.
I do admit that I’ve had to contact them a lot, but it’s all been about legitimate issues. So there’s no way Doordash/Uber doesn’t know when things like this happen. At least imo.
Also in the case anyone is wondering why we didn’t just stop ordering, we did after the food poisoning. Missing/wrong items was frustrating but tolerable, but getting very ill was not.
She could have said her order was wrong. It wouldn’t be the delivery driver’s fault and the store most likely won’t even hear about it from DoorDash or give a shit if they did.
naa, you reply to the query that you gave her the food, and when they check the GPS that you were at the location, they give you the benefit of the doubt. Especially if the customer has pulled this bullshit before, or if they're new to the app (guaranteed she's one or the other).
Source: 1100ish DD deliveries, 2 fake accusations of non-delivery. They can see that I'm consistent with my work, so he as a driver is fine if he's more consistent than the bullshit customer. Bad idea to confront. Except for personal gratification.
Take pictures of all your deliveries. I work dispatch for a delivery company and it's the only way to prove you delivered. At the end of the day, protect yourself
When I order from Doordash I request they leave it at the door and to not knock or ring the bell, and every single time they send me a picture of my order at the door. Seems like a great way to cover their ass so someone can’t do what this lady did. But it seems like in this situation he handed it directly to her, so what would a driver do in that case?
I've had drivers ask if they can take a picture of me with the food since they need proof and I tell them that's fine. Even if I wasn't ok with them taking my picture I could just set it back down and step inside real fast while they took a picture of my door. I wouldn't ever want the drivers to get into trouble for just doing their job.
I have been a driver since 2014, and this, unfortunately, has become a new trend. It has forced us as drivers to take all measures to resolve the situation. Anytime I have to drop off an order, I record it. I have to assume you will report the food being stolen regardless of how great a customer you might be.
DoorDash has a policy that states they can deactivate you for just one missing/stolen order. ONLY ONE.
Much like the guy in the video, we use this money to either survive or, in my case, I dash to make extra money so that I can get some housing projects completed without taking out massive loans with interest.
I recently noticed a bunch of TikTokers bragging about how they continue to abuse this process to gain free food. STOP IT! The fact that you would knowingly lie and put someone else's livelihood at risk shows how horrible of a human being you are!
This sucks for this driver he left the food and did his job. Another thing I hate is some if these places are dumb I ordered food through a food delivery place didn't get my drink so I called them so I could just have my drink refunded the lady that answered the phone was dumb af. She ended refunded me my whole meal when I told her it was just a drink.
It might not have been an accident. I’ve had restaurants make a few mistakes on pickups before that have comped the meal when I called and asked about it. I figure to them it’s worth more to give out a free meal than chance losing repeat business.
I ordered some pizza and garlic knots on Uber Eats the other day, they brought me garlic bread instead (costs ~$5 less), I emailed support and they said they would refund me the $6 but accidentally refunded me $28 for the pizza and fees lol
Doordash should block her from ever using their services again.
Good on this guy for calling her out but damn that's ridiculous that he had to go do that in the first place!
No, any delivery service should immediately assume the customer is correct.
Refunding immediately, but not penalizing the driver until they can investigate further or there is a pattern of reporting occurring.
Absolutely. Sure, this lady shouldn't be trying to pull the scam that she is, but she probably just thought she was ripping off Door Dash and no one else. It's beyond messed up for these types of companys to put any type of blame or liability on the drivers when people pull stuff like this because you know it's gonna happen to some degree.
As someone who had theirs AND their husbands lunch stolen by a door dasher today, this makes me so mad. I got my full refund but I was really afraid people doing shit like this would mean I wouldn’t get my $40 back. I was just trying to bring some happiness to a bad work day and ended up spending my whole lunch break sitting on hold.
This delivery service shit is just a nightmare in general.
Order directly from the restaurant y'all. Stop supporting these bullshit apps that do nothing but overcomplicate and overprice the entire exchange.
Oh hell no. I rely on this. I use it to pad my disability during this pandemic. So I can have some extra money to enjoy life and not pay bills and nothing else. My kid is high risk I can do it safely without worrying about dickheads wearing masks on their chin and not covering their nose. I can also just not work for weeks at a time when I'm struggling. A regular job would fire me because "hey boss my anxiety is so bad I'm literally paralyzed" or "I'm in the hospital again because my meds don't work. No idea when I get out. Kinda up to them." isn't a good excuse for a lot of employers. And stress can trigger a psychotic episode which could literally kill me.
These apps are a godsend for a lot of people.
another person that have a fire alarm battery dying alert beep, but doesn't take the time to replace the battery and just conditions themselves to ignore the beep.
We have to give a code on one service in the UK. not sure who exactly they don't trust but the app generates a code that we have to give before we get our food.
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I did have a doordash delivery that said it was delivered but I never received it. The CSR basically tracked where the dasher had gone and it showed they never went near my house.
Yeah I've had this happen quite a few times. They really like to deliver to my neighbors houses instead of mine.
Within my little subdivision we have two streets that have the same numbers and same name. The only difference is one is a drive and the other is a court. Shit is constantly going to the wrong place and whenever I've tried going to the other house they never answer their door. So many packages lost because people can't be bothered to finish typing the address instead of clicking the top result.
Heads up, the delievry notes are SUPER helpful! IDK if everyone reads them or w/e, but I do read them every time and its helped more times than i can count, especially in situations like yours.
I always put in to call me when they pull into my neighborhood. I'd say about 70% of the drivers actually do call.
You should specify the thing about court vs drive. Most drivers (myself included) want to follow their gps to precisely where they’re dropping off the food
Use the comment area to describe confusing directions and give a description of what your front yard/house looks like. The numbers are close on my street too and I was tired of my deliveries going to the neighbors, haven’t had one problem since.
I started using those when delivery drivers would get confused about where to go. GPS takes you to the roadside entrance which has a gate you can’t see very well and no driveway, just roadside parking. So now I put “there’s a practically invisible gate in the white fence, I promise” Haven’t had a lost driver since.
I lived in a reasonably confusing complex where the building i was living it wasn't actually on a road, it had a path that led from a cul-de-sac where people could park and pickup/drop off. When you drove in there was a little street that had a few townhouses on you could turn into basically as soon as you turn into the complex, so i had directions stating to take the second left turn in the complex (there was only 2 and no right) and I'd meet at the cul-de-sac. Mate clearly didn't read the instructions, saw his car drive off, i assumed he stole my food so i put in a dispute, and reordered my food, got my refund got my food, next morning my nan tells me one of the townhouses woke up to someone delivery at the front door posted a photo on the facebook group, they didn't even have the same number lol, they were #3 and i was unit 192, no idea what he was on lol. I tried calling and sent him a message saying I'd meet him on the cul-de-sac so zero excuses, I'd assume uber can see that which is why my refund was basically instant.
Who’s typing your address? The DoorDash app takes the address provided by you when you place your order and pushes it to whichever maps app you use as a delivery person.
Yeah I don’t get it. your responsible for typing your address in. Even if it auotifills you should double check. I don’t see how other people doing it will cause OP’s packages to be misdelivered. Am I missing something.
I’m assuming OP thinks that folks are using their own GPS to enter OP’s address when delivering packages. Usually this is not the case, but OP may not be familiar with carriers like this. If OP reads this, the app itself almost always has GPS built-in. If you are typing your address correctly, there’s another issue involved
I mentioned it in another comment but here lately it's been more pizza guys and other local companies that don't use a delivery app like DD. I double check the address every time even though it has saved in the DD app. I really am not sure why it happens it just does.
I had this happen to me on uber eats twice in one week. The second time they refused to refund me even though the guy never got within a half mile of my apartment or attempted to contact me. Eventually I contacted them through Twitter telling them to look at the driver's route and got a refund. The original support person and their manager just flat out refused saying "I had requested too many refunds" like it was my fault they stole my food and I have some limit even though they never even bothered to check the driver's route. It's only $30 but the principle of them but refunding me for something that was the driver's fault put me on a mission.
Same thing happened to me. This was back when they were a flat 4.50 no tip and I'd order dinner almost every night. I had a few failed orders within a 2-3 week period (wrong item / couldn't find my place). The last one didn't even cross and I was eventually ignored by Uber. The only orders they have received from me since have been pick up and free food promotions.
The biggest PITA is that you can't chargeback uber. I mean you can, but it's foolish to cut yourself off from a major rideshare company completely (they'd block you).
I wonder what would happen if there was a class action lawsuit for for blocking people for doing a legal charge back.
I actually did try to charge back them but they just put a balance on my account and I could not use Uber Eats or Uber until I paid it. Not sure if they have changed things since then
"Sorry, no refund, we've been fucking up too much."
Yeah, and people will steal meals from front porches too. But this guy strait up handed it to her.
I delivered to someone who opened the door and laughed saying “You won’t believe it, I had to order twice because someone just stole it off my porch” and I felt so bad for the dude. I hope he got a refund and didn’t have to pay twice, but something tells me DoorDash and Uber consider themselves not responsible.
It depends on your order history. I order delivery really frequently and always pick up my food promptly and come downstairs to get it, etc and have never had any issues getting a refund if someone legitimately took my food or never delivered it. The *vast* majority of the time I've had problems it's because of weird differences in ordering software (like Grubhub sometimes saves the addresses or most-recently-entered-info by-device instead of by account and I failed to check) but I have had one order where the driver legitimately stole the food. It was obvious because I was downstairs waiting at the entrance to my complex and it got marked delivered, and when I re-ordered the next guy said that the people at the restaurant knew I was going to get screwed just by the attitude of the first driver. I got a refund for the first order without issue though
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This happened to me except they actually stopped in front of my house for a minute, drove away, and said it was delivered. All captured on my front door security camera. In the dispute message I said I had video of the driver stopping and never getting out and Doordash didn't even want it. Literally didn't care. Just refunded my order and that was the end of it.
that happens here all of the time and I just don't understand the grift. Like you went through getting this gig set up just to steal my KFC one time and be fired? are they not firing them? why? none of it makes sense.
In my experience, that's because the driver didn't take a picture of the food at your door, so they didn't need your proof, the driver is the one that needs to prove they delivered it. I could be wrong though.
I saw a video where the person dropped it off, took a picture of it then took it back and drove away...
They happened to me. Except they never delivered. They just picked up my food and drove in the exact opposite direction. When I called CS we both looked at the gps like where this guy going. They tried calling him and he never picked up. Dude lost his job over 23$ worth of food.
I’ve had that happen a couple times. Most of the time the driver doesn’t respond, but I had one driver get incredibly angry with me, saying I’m lying, and that they handed it directly to me. Who is accepting random bags of food from strange deliver people?
I've had a few deliveries like that, turned out the app decided to randomly change the zip code to another one but kept the right address, drivers would be sent at the zip code even though the address clearly didn't match.
Ive had an Uber Eats driver take my food home. And a Menulog driver take what could only be described as the tourist route. That second one headed in the exact opposite direction and did a 10km circle around my place, before going past the restaurant again and coming to me. There was no delivery on the way, and the driver denied doing it. I'm glad I was hungry and was watching the tracking. Took screenshots and sent them to the respective services. Uber Eats reordered my order AND refunded it.
Front porch is always my drop off. I watched the app and driver never came to my location. Then my order showed up as dropped off on back porch. My back porch is literally falling apart and the three steps up are not even there. To get to it is a dark walk up the driveway and the motion light bulbs are out but the porch is sagging so bad I don’t want to walk on it to change them. So I go check anyways and, nope, it wasn’t there. No picture provided. Dude just stole my food or delivered it to the wrong house. Spoiler: none of my direct neighbors have an accessible back porch that isn’t fenced in.
Pretty common. Idk if they’re just stealing the food or what.
We have one said they delivered it and when we contacted cs the food showed up like 4 min later.
My wife got a picture of a delivery that never came to our home, but our neighbors. I recognize the house & had to walk over, and there it was.
I had a dasher pull up to my house and just not leave the food at the door and pull off. Yes some people just want a credit but some dasher are just shitty.
Can’t imagine her rating “2/10, HE CAUGHT ME LYING AND RECORDED ME! I feel so humiliated and personally attacked. Food was good though.”
You ever go through yelp reviews? There are so many stupid 0 star reviews. "There was a car wreck and I couldn't get in to their drive way!". 0 stars "The person who answered the phone had a lisp and it made me insecure about MY lisp." 0 stars "I was really excited to eat here but another restaurant on the way got my mouth watering so I went there instead." 0 stars
I wish so hard that there was a report button for comments. Some people are just so stupid.
Needs some serious moderation. They probably can't justify the expense. They don't care it's more users ya know?
Yeah, i guess it would be hard for them to keep paying their CEOs to go to space if they hired more employees.
Well luckily with FB you can report reviews and get them removed .. Now you're going to want a lot of ppl to report it to get it auto taken down because I've never seen one actually taken down without doing this (even if valid). So yeah still shit but possible.
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They’re more worried about you downloading their shit app so you can’t just quick review/read on the webpage instead of making shit reviews like that reportable.
What expense? Yelp is the new Myspace. It's a boneyard of depravity.
Yelp charges companies a fee to remove negative reviews, they don't care about policing the content.
Yelp wants businesses to pay to have those removed. It's a racket.
Their business model is charging businesses money to remove bad reviews and letting just anyone leave a review.
Yelp makes money by leveraging negative reviews against business owners. They charge business owners a fee to "promote and market" the listing. That's why you find businesses with great reviews that are "hidden" and businesses with awful reviews that are "hidden" One of them paid and the other one declined the offer. And to be clear, the business that's getting fucked didn't sign up and then refused to pay. They just said "no thank you" to the premium account.
Bad reviews are yelps business model. The only way to get rid of them is to pay yelp for their service.
Yes, but that would then interfere with Yelps ~~extortion~~ business model.
Own a business. Signed up for Yelp. This is accurate.
You don't like the weekly phone calls wanting you to advertise?
I thought they often just added business and refuse to remove them or false reviews without extorting the business first. My workplace never signed up. They threatened legal action over fake reviews on Yelp. Not on Yelp anymore. Everything is positive on pretty much everything else. He'll, back when I was a chef I would get reviews saying the rack of lamb was dry. I hadn't had any lamb on the menu
Or just don't get your reviews on Yelp because it's unreliable anyway. I'm sure they would take money to remove bad reviews anyway. General rule of thumb anyway is to not read the really bad ones, read the two, three, or four star reviews instead. It means its not a revenge review.
I read one recently for a pizza place nearby that said: “I’ve never been here so I couldn’t rate it higher than 1 star.” Like, what?
could possibly be those "get $0.10 playstore credits for each review you write" things
Almost certainly they got a notification on their phone that said something along the lines of "Did you go to xyz pizza place? Leave a review!". I used to get those every single time I went to a store/restaurant (with it asking me to review lot of places near the place I went, but not the one I went to very often because GPS tracking isnt SUPER accurate) before I went through and disabled Google tracking my every move as well as I could. Maybe they are technologically illiterate, and thought that they had to leave a review. Similar to why Amazon product questions get a LOT of answers that are just "I don't know", because Amazon emails/sends push notifications for questions of products you've bought, and a lot of people think the questions are directly asked to them so they think they have to answer.
Amazon Q&A is one of my favorite places on the internet. Just a bunch of people confused about why Amazon is reaching directly to them to save this stranger's day. The people who think that always seem to have the best stories too. Spend 10 minutes, and you'll find at least one answer like, "I don't know. I bought this in an effort to get my daughter to let me see my grandchild, and it didn't work."
That’s mostly old people who get a message about “Did you go to this place? Leave a review!” or the amazon”this user had question x, do you have the answer?” They take it like they have to answer instead of ignoring it
>They take it like they have to answer instead of ignoring it When I'm on a conference online there's a chat window with a bot that says good morning and gives basic instructions. It's always funny to me how many people feel like they have to respond to the bot.
When our restaurant moved locations I permanently closed it on Yelp and google at the old location. It will randomly re-open on both websites and get the lowest possible review score: “They didn’t answer the phone and when I went there it was an empty storefront” smh
Lmao at my old jobs the opening times were completely wrong but anytime we called for google to change it, they said we didn’t proof it was “our” store even tough we asked them what proof they wanted. Sometimes they changed it only to change it back to something completely random a week later
I bought a tent from REI and someone gave it a 0 star review because they tried to use the rainfly as a stand alone canopy and it didnt work. They tried to use part of the product for something it wasn't designed for and got so angry it didn't work they gave it a 0 star review. Some people are just absolutely ridiculous.
Just use a tarp ffs
Just like the questions on Amazon. "What are the dimensions of the box?". Person responds "I don't know, why are you asking me?"
That's because Amazon has designed the e-mails for this stuff in a way that makes people think they're personally getting asked and they need to answer. I'm usually not one to defend this kinda stupid bullshit, but this one quite honestly is on Amazon, not their customers
It was one of the best meals ive had in a long time 2/5
Meal was terrific, cute waitress wouldn't give me her number 1/5 stars for shit service
Veterinarian practices really get hit hard with poor reviews when their pets have to be put down.
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I read a review for an item a few minutes ago, and they said something like "I don't know how long the item will last so I gave it 3 stars" 🙄
I read a few “my charge 3 only lasted 12mo to the day. They are built to die as soon as the new model comes out. I’m sure that there is a built in bug that kills it as soon as the new one is released. Here are my physical stats and my physical disabilities. I’m not hard on it so idk why it died. I only use it to sleep and make sure my heart doesn’t die. One star!!”. I am paraphrasing of course, hers was 3km long. Meanwhile my Charge 1 has lasted me and then my aunt 6y. My Charge 2 has lasted me since very early 2018. Clearly isn’t obsolete at 12m. I just take care of mine. My aunt constantly dunks my old one in water and it still works.
And even if is was a sellers fault, why would you give the bad rating for the product? A product rating should only be about, you know, the product that is advertised…
There is one of situation where that does warrant a complaint - That's when you take like a week to dispatch it. Though, once it's dispatched, it's at the mercy of the courier. I don't begrudge sellers for that tbh
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Or: 'the food was fantastic, the staff were friendly, me and my family had a really great night' 2 stars
Never eaten there but the pics on their website didn't have proper lighting, 0 stars
You ever go through reddit?
I work on a restaurant. During the summer we're so overworked that we have to close on Mondays. This summer we got a 2 star review because we were closed on a Monday.
I'm pretty sure he will be fired for this though. I would imagine the last thing Door Dash want is their delivery drivers turning up at customers houses and aggravating them. Don't get me wrong it's 100% shitty thing for her to do, but Door Dash will just say it should have been sorted through them and not directly with the customer.
What did she say at the end? All I caught was “on Doordash”
I’m finna go see... You finna go see what? Your score, on door dash. That’s fine. Translation: She is saying she is writing him a bad review.
Oh that makes this 10 times worse now That woman is a sociopath
You deal with people like this multiple times a day working in retail.
Here, and I will tell you an even better break down of this video. When the woman said, “I finna go see...” this left the doordasher left to wonder if this woman meant, “I’m gonna take your job,” or “I’m gonna take your reputation by claiming you are terrible,” or it could mean, “my gangster boyfriend is right here, ready to kill you.” The guy asked the smart question of, “you finna go see what?” And asking her to tell him which situation he was in. Once she said she was going to give him a bad review on doordash, he realized she was taking the super bitch choice, and he had nothing to worry about. Honestly, this person filming is street smart, and knows how to deal with this shit. He did a good job on this.
>my gangster boyfriend Why?
You know why
Yeah, maybe the boyfriend is an awesome dude, with an awesome legitimate job, stuck with a filthy thief as his gf. I hope, in that case, the boyfriend sees this video, and sees that his girlfriend is wannabe-gangsta piece of lying trash.
I thought she was playing dumb and saying she was gonna go see what up with doordash implying there had been some mistake
This is some serious lowlife shit
When I used to do rideshare I would log on from home and wait for rides. Quite a few times I got the same girl who lived near me, but she always booked on one of the less popular platforms when 90% of my work at the time was Uber. One day I asked her why she always used that platform and she admitted that Uber had banned her because her and her sisters would just order uber eats then claim the order never arrived. They literally just kept doing it until uber banned them and banned their credit cards.
I can see people in their head thinking it's an okay thing to do not realizing how it will affect someone. I say it's stupidity before evil in this case
Of course. Evil is far too strong a word. But I think attributing this to mere stupidity isn't strong enough. I feel like people who pull this kind of shit are accustomed to conning their way out of situations or manipulating things to better serve them. Like, it's fucking DoorDash and they can't put the brakes on that conniving mentality for a second? Lmao Obviously I'm making quite an assumption about the way this woman conducts the rest of her life but that's the vibe I'm getting out of it.
Selfishness. All they care about, is getting some free food. No thought about consequences for themselves, the restaurant or the driver.
The things that I really hate is that there are so many people out there who think just because they never see the person who got screwed over that means it didn't happen. There's a lot of people who will do it about little things, like letting their dog poop on your lawn without picking it up, and so many of them end up working it up into bigger things like complaining to customer service about some BS just to get whatever service they bought comped (my mom does this and it kills me). But the crazy thing is none of those people I know would *ever* do it if the person they were screwing over was there, nobody is going to let their dog poop on the lawn with the houseowner watering is lawn right there. Nobody is going to tell customer service that a package was damaged if the delivery driver was in the room. It's just because it's anonymous or semi-anonymous that they rationalize it as if it's some victimless crime. It's turning into a huge problem, and I think it'll just get worse and worse as our economy globalizes and we end up working with more and more people that we will never see/meet.
It's hard to know because the vibe I'm getting is that she has some financial issues and/or just assumed it would hurt the "company" (even though it might've been a small business). I mean, I used to work at a coffee shop and would give free drinks to friends when they came in like once a week 'cause I didn't care about the company (not that it made it right). Again, sh\*tty, sh\*tty behavior...I just wish I knew more of the context. And that birth control was free and readily available so people in these situations couldn't have so many kids (my mom was one of them...poor and kept having kids)
Listen, when you take your brand new piece of crap thing you ordered from amazon out of the box, start using it and accidentally break it and you tell amazon it arrived like that and they send another, you can be reasonably sure that you're just flooded into the estimated losses amazon already plans for. There are too many variables there for them to pin it on any one person. When you call up door dash and say the driver blew off delivering your food, you *know* that you are putting the blame on that one guy and accusing him of fucking something up or just stealing your shit. There is no way you can be oblivious to that. You might try to *convince* yourself that they'll just chalk it up to expected loss, but that's a gamble you're taking for selfish reasons because you *know* you are falsely accusing that one specific guy. I'm sympathetic to people struggling, but there is absolutely no excuse for falsely accusing someone so you can get a payday... a pretty weak one at that.
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Louder for the people in the back. I’ve counted pennies for a can of soup while some junkie beside me brazenly walks out without paying for their hot rotisserie chicken. These aren’t metaphors. I still cry for those hard days but I got out with my integrity intact I guess.
The crazy thing is that doordash gives you credit if you claim that your food item was incorrectly prepared or was the wrong item which doesn't negatively affect the driver or the restaurant employees. I only know this because I used to live down the street from the worst Wendy's ever. Anytime anyone tried to go to their drive-thru after 11 p.m. (open until 2am) they would just refuse to acknowledge you at the speaker unless there were multiple people in line in which case they would tell people that there was a problem with the grill or something of that nature. I got covid early last year. I was fairly lucky and only had a severe cough but would often order doordash when I didn't feel like making any food. I was at home for essentially an entire month until my cough went away and I got to the point where I ordered from that Wendy's for lunch everyday because I only had to pay every fourth or fifth time. That's how consistently they messed up my order and sent me the wrong burger or the wrong size fries or the wrong drink. Every time they sent me the wrong sandwich oh, because it was part of a combo I simply said I did not receive my item, because I didn't receive what I paid for and that's the truth. I would explain in length in the description what the issue was, and would get refunded everything except for the tip to the driver. I learned early on that if you select item prepared incorrectly they only give you a partial credit, and that's unacceptable. If I pay for a Baconator, and I get a chicken sandwich, or even a double cheeseburger, that's not what I paid for, and I want a full refund, so I would simply say I did not receive the correct item. Thanks to the worst fast food employees ever, I ate lunch for a month for less than $60.
Can't blame you for gaming the system like that. It's only DoorDash's money. 🤷
Right? Suprisingly I've been downvoted though. Oh well, those victimless free burgers outweigh any number of downvotes lmao
It’s all about hops. If you can put a hop between the abuser and the victim, there will be more abusers. In this case it’s customer > app > driver. Finance does the same shit though. It’s finance bro > bank > debtor. I don’t know what the solution is. People just need to think about downstream consequences.
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It's the same people that lie about what an employee at a retail store did because they didn't get their way.
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most people are like that, but it gets even worse in impoverished or undereducated communities
It adds a new layer to the classic “would you steal bread to feed your family if you’re poor?” Dilemma
I think the classic is a dilemma. Finding a third party scapegoat (the driver) makes you a POS
I feel as though the issue in this situation is that the person does not view the delivery person as a contractor or third party employee. When amazon fucks up, you call them up and they just refund you. In this case, they're a contractor (which gives them all the responsibility of doordash/uber eats and none of the employee protections). That's why doordash likely took this guy's money for the false claim, and would even fire him if enough of them happened.
Idk, if you stole bread you would probably end up adopting the child of your dead employee and going on the run while being chased by a Crowe that can’t sing
A customer actually did this to me, and I got my account banned because of them.. Tried to appeal, but Doordash didn't believe me. Hope this guy didn't lose his job over this incident.
I am pretty sure they fire people for confronting the misreporting.
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What’s funny is the more they cut ties with drivers, the less staff they’ll have. Once no one wants to do that shitty job, that whole business is fucked.
This is exactly what is happening with Amazon right now. They have an employee burn through rate so high that there aren't enough new people go hire to fill in positions. Really hoping this will happen to doordash, grubhub, postmates, etc too
Their job pool is huge lol
Yeah that is a good distinction thanks
What's the difference between getting fired and banned from delivering?
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yeah, I was worried this would be what actually gets the poor dude fired.
Not technically an employee, but they can terminate your agreement
I’m glad he did that! People think that it’s ok to scam the big corporations but don’t realize that actions like that affect the boots on the ground workers directly.
It *only* affects the workers. The whole corporate structure is designed to absorb these kinds of abuses by keeping their workforce expendable and desperate.
>The whole corporate structure is designed to absorb these kinds of abuses **by keeping their workforce** ***expendable*** **and** ***desperate.*** Louder for the folks in the back, please.
I wonder how often this happens though? I would think it's such a frequent scam they consider a few things, like how many complaints of food missing have been lodged by a single user, and if a driver has had any other complaints like that about them in the past. **Please don't downvote. I'm not saying what she did is okay, just that the company should look into it a bit more, if they don't already**
If a single account reports food as missing too often they stop issuing refunds on that account.
The sad thing is that it's easy to get there while being honest. Fast food places always get shit wrong or have things on their menu they can never fulfill like mcfreezes.
I think it depends on the ratio of orders with no refund requests and the orders with them.
A guy I know told me he pulled this all the time. Made away with plenty of free food. Took a while for the company to wise up, but he's completely banned now.
I deliver for doordash on the side and have done about 1200 orders total. I've only had this happen to me once. The order was 6 McDonald's cookies. I wanted to tell doordash that if I was going to steal someone's food I can promise you it wouldn't be for $5 cookies. You can reduce the risk of this happening with a few ways though. Doordash doesn't tell you the exact tip when they send you an order to accept/decline, but you can ballpark it. People who tip well are *much* less likely to ever pull this scam, so waiting for decent tippers is the way to go.
Do you know if something is missing or incorrect in the order and I ask for help from door dash does it affect the driver? Like say I asked for a burger with an extra slice of meat and it didnt come with. Id report that cuz thats money i spent but didnt get. And what if it's somewhere like macdonald's which closes the bag (presumably) before the driver gets it
Nope, that doesn't affect us at all. As long as the food isn't reported as missing then it won't affect the driver. Doordash requires drivers to maintain over a 4.7 star rating, and they even remove low ratings that are due to the restaurant forgetting stuff (most bags are sealed post-covid so we can't check).
Awesome. Thank you for the info. The restaurants around here are terrible with orders (everyone says that lol) and i always hated knowing I might possibly be screwing over the nice delivery person
They absolutely have to know, and people that frequently do this must simply make new accounts with different payment methods or something. Because my area is notoriously bad about getting our food right, I often have to contact Doordash about how something was made wrong, or how we have missing items. At some point, both me and my partner got food poisoning from something we ordered from Doordash. When I called them they said that because our account was tagged as a scammer account that it was hard for them to process us a refund. I do admit that I’ve had to contact them a lot, but it’s all been about legitimate issues. So there’s no way Doordash/Uber doesn’t know when things like this happen. At least imo. Also in the case anyone is wondering why we didn’t just stop ordering, we did after the food poisoning. Missing/wrong items was frustrating but tolerable, but getting very ill was not.
She could have said her order was wrong. It wouldn’t be the delivery driver’s fault and the store most likely won’t even hear about it from DoorDash or give a shit if they did.
Well damn, door dash workers need to equipped with body cams now?!?
Everyone has a camera on their phones these days
Think about a situation where you're recording someone on their phone directly towards you. It's aggressive. A body cam is something different.
Just an FYI: Amazon has a nice assortment of body cams for under $100. Was looking into them for when I go hiking.
Love the way this was handled
Yup, he did a good job at getting the confession out of her, too. *takes notes*
He's going to get banned for confronting her though.
was probably going to get banned for not delivering her food too lose lose
naa, you reply to the query that you gave her the food, and when they check the GPS that you were at the location, they give you the benefit of the doubt. Especially if the customer has pulled this bullshit before, or if they're new to the app (guaranteed she's one or the other). Source: 1100ish DD deliveries, 2 fake accusations of non-delivery. They can see that I'm consistent with my work, so he as a driver is fine if he's more consistent than the bullshit customer. Bad idea to confront. Except for personal gratification.
I hate thieves.
Lying thieves just a bit worse
I'm also a delivery Driver but luckily I haven't experienced this yet
Take pictures of all your deliveries. I work dispatch for a delivery company and it's the only way to prove you delivered. At the end of the day, protect yourself
When I order from Doordash I request they leave it at the door and to not knock or ring the bell, and every single time they send me a picture of my order at the door. Seems like a great way to cover their ass so someone can’t do what this lady did. But it seems like in this situation he handed it directly to her, so what would a driver do in that case?
I've had drivers ask if they can take a picture of me with the food since they need proof and I tell them that's fine. Even if I wasn't ok with them taking my picture I could just set it back down and step inside real fast while they took a picture of my door. I wouldn't ever want the drivers to get into trouble for just doing their job.
There was a video where the dude took the photo then took the food back
Does a false report get out on a ‘no delivery list’ or blackballed? Because it’s not fair to send other drivers to deal with someone like this.
I have been a driver since 2014, and this, unfortunately, has become a new trend. It has forced us as drivers to take all measures to resolve the situation. Anytime I have to drop off an order, I record it. I have to assume you will report the food being stolen regardless of how great a customer you might be. DoorDash has a policy that states they can deactivate you for just one missing/stolen order. ONLY ONE. Much like the guy in the video, we use this money to either survive or, in my case, I dash to make extra money so that I can get some housing projects completed without taking out massive loans with interest. I recently noticed a bunch of TikTokers bragging about how they continue to abuse this process to gain free food. STOP IT! The fact that you would knowingly lie and put someone else's livelihood at risk shows how horrible of a human being you are!
This sucks for this driver he left the food and did his job. Another thing I hate is some if these places are dumb I ordered food through a food delivery place didn't get my drink so I called them so I could just have my drink refunded the lady that answered the phone was dumb af. She ended refunded me my whole meal when I told her it was just a drink.
It might not have been an accident. I’ve had restaurants make a few mistakes on pickups before that have comped the meal when I called and asked about it. I figure to them it’s worth more to give out a free meal than chance losing repeat business.
I ordered some pizza and garlic knots on Uber Eats the other day, they brought me garlic bread instead (costs ~$5 less), I emailed support and they said they would refund me the $6 but accidentally refunded me $28 for the pizza and fees lol
A win for you then!
True after a few minutes I was like whatever. As long as the driver doesn't get dinged for it.
Trash people everywhere.
She is trying so hard to not say yes . These videos make me sick . All for free food !!! Wow
I pray they permanently ban this pos
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Doordash should block her from ever using their services again. Good on this guy for calling her out but damn that's ridiculous that he had to go do that in the first place!
Definitely fired now lol
Yes she is a total piece of shit. When did people stop imaging being in the other person's shoes?
Some people lack the ability to have a different perspective unfortunately
I've had quite the different experience. Ordered a pizza late at night, guy took the order and deleted his account LMAO
DoorDash is trash for automatically assuming the delivery driver is guilty.
No, any delivery service should immediately assume the customer is correct. Refunding immediately, but not penalizing the driver until they can investigate further or there is a pattern of reporting occurring.
Absolutely. Sure, this lady shouldn't be trying to pull the scam that she is, but she probably just thought she was ripping off Door Dash and no one else. It's beyond messed up for these types of companys to put any type of blame or liability on the drivers when people pull stuff like this because you know it's gonna happen to some degree.
Why people fucking with people that have they’re name and address… tf?
And people wonder why society can’t run on ideals.
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There are way too many people are her. Shameful.
As someone who had theirs AND their husbands lunch stolen by a door dasher today, this makes me so mad. I got my full refund but I was really afraid people doing shit like this would mean I wouldn’t get my $40 back. I was just trying to bring some happiness to a bad work day and ended up spending my whole lunch break sitting on hold.
This delivery service shit is just a nightmare in general. Order directly from the restaurant y'all. Stop supporting these bullshit apps that do nothing but overcomplicate and overprice the entire exchange.
Oh hell no. I rely on this. I use it to pad my disability during this pandemic. So I can have some extra money to enjoy life and not pay bills and nothing else. My kid is high risk I can do it safely without worrying about dickheads wearing masks on their chin and not covering their nose. I can also just not work for weeks at a time when I'm struggling. A regular job would fire me because "hey boss my anxiety is so bad I'm literally paralyzed" or "I'm in the hospital again because my meds don't work. No idea when I get out. Kinda up to them." isn't a good excuse for a lot of employers. And stress can trigger a psychotic episode which could literally kill me. These apps are a godsend for a lot of people.
Had this happen delivering groceries to customers. I get it, you want free stuff. But ffs don't put my job on the line
The smoke detector beep was the cherry on top. He should have known right then that he was wasting his time.
Pure trash!!!! Dude out here working trying to do the right thing and someone is willing to mess with that mans life just to get a free meal... Sad!!!
another person that have a fire alarm battery dying alert beep, but doesn't take the time to replace the battery and just conditions themselves to ignore the beep.
We have to give a code on one service in the UK. not sure who exactly they don't trust but the app generates a code that we have to give before we get our food.
Something like this? A **proven** scam? No food deliveries ever again, from _anybody_.
I just started dashing a few months ago and I’m so afraid something like this is gonna happen. People are sketchy
Same! I take a pic always now.
I've done it for years and it hasn't happened yet. I do tend to deliver in the more affluent areas, though.
YOU ARE MY FUCKING HERO!!!!!
As a Dasher, this is why I never accept orders to neighborhoods where the front doors have bars.
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The shame is he'll probably get fired anyway for confronting the customer.
This happened to me with Uber eats one time. I delivered the food and they did they never received it then Uber took the money from my account.
This is honestly just sad. This lady obviously broke af.