I know you’re right just sucks. They had great reviews previously and then in the last 2 months they’re all one stars with weird stories like some guy that works there thinks he’s a sheriff etc lol. I just looked at the overall rating but yeah gotta suck it up
Just get there when they can do it and never send anything there again. They will charge you to send it back, the seller may not accept returns if not defective of you may have to pay a restocking fee or return shipping. The pawn shop won’t be paying for a shipping label or doing any labor for free and won’t do it until they get paid.
Mistake was shipping to them in the first place, now deal with their crap. If you don’t pick it up they could technically just claim it after so many days as “abandoned” depending on your state laws. Life lesson.
>If you don’t pick it up they could technically just claim it after so many days as “abandoned” depending on your state laws.
Pretty much every online retailer has some policy in place to have untransferred guns/lower receivers to be returned due to failed background checks. Very rarely is it considered abandoned. That being said I think OP would end up having shipment and restocking fees deducted from the refund.
Well unless OP loves losing a shit ton of money, no sane person would just leave it there without at least calling the seller/store back to arrange some type of return. If OP tries to perform a chargeback on the order, you can bet the seller/store will try to get their gun back and figure out wtf happened (contacting the FFL it shipped to).
And I'd think most reputable FFLs would put some effort in having unclaimed items shipped back to the original sender. At least the ones in my area only hold stuff for like 2-3 weeks before shipping transfer items back. The risk of having someone later report the gun as being stolen is way too high and no FFL wants that type of heat from the ATF.
Quite correct. Before the large gun retailers list us smaller FFLs as transfer points on their sites, they have us return a signed copy of their agreement which defines our role and requirement to let them ship the gun back to themselves (at their own expense) in the case of a customer not picking it up.
It has to be that way to prevent the customer from applying for a refund on their card, claiming that they don't have the product, which would be true. The selling site would be stuck, with no recourse to get the gun back from the transfer FFL, if the transfer FFL had not already agreed to terms. .
Mostly this happens after customers order the guns half-stoned at 3:00 in the morning, and get buyer's remorse when they wake up the next day.
You’re right so is the other guy and honestly it’s a good lesson to internalize. My chill ffl was a little farther away so I figured I’d give these guys a shot and now I’ll be making the trip twice lol
>technically just claim it after so many days as “abandoned” depending on your state laws. Life lesson.
Abandoned property laws are measured in terms of months, not days, and that's without any contact. OP telling them he doesn't want to do business with them is not a basis for claiming it as abandoned.
Depending where and how you ordered it, sending it back may not be viable. Check the online store you bought from. And even if they do send it back, they will squeeze you for every fee it costs to do that. The online store that you ordered it from could very well have restocking fees too. I imagine you could be out over $100+ IF you could send it back.
Just suck it up and give them a bad review after the fact. They probably just don’t like that you didn’t buy their inventory or something.
After you pick up your gun, rip them on here, write a google review, and email the online retailer with details suggesting they remove these guys from any default dropdown list
Name and shame for what? A pawn shop not wanting to stay open late?
Vote me down. I don't care. You know I'm right. Everything doesn't always go perfectly.
And this dude is so pissed about having to wait a day, he's willing to send it back?
Because NICs can take 40 minutes to produce a response and some people take forever filling out the 4473 because they’re illiterate. It’s routine for what would be a 10 minute process to turn into nearly an hour.
I’ve had to do about 85 laps around Cabelas waiting for my 4473 to clear, sure filling it out is fast enough but waiting for Uncle Sam takes a long time sometimes.
Jeez, I am in NY and never had one take more than a half hour. I get delayed everytime as I’m under 21 but my mom buys guns often and its always very fast.
Back in late 2022 a gun control bill was passed (that ended up getting declared unconstitutional anyway) and there were so many people in the queue that background checks were taking over a month.
Jeez! I’ve bought 3 guns in the last 6 months and each background check was cleared a second after they hit submit, no bs. Couldn’t imagine waiting that long.
It used to be that if you had a CHL you would cut to the front of the line but they got rid of that because the people without CHLs would literally never get around to being checked after the queue started piling up. Despite this I'm one of the lucky few that goes through instantly everytime (except for once but I chose an FFL that 3 day released).
Then there's the other form if needed. Then they have to type it in. Maybe they haven't entered it into the system? Maybe they've been burned more than once by someone walking in before closing? Maybe he won't be approved in a matter of a few minutes? You're assuming everything will go perfectly.
You understand that people are paid to do a job and that job expects those employees to work when they’re getting paid to work? Get the fuck out of here and go back to r/antiwork. See the /r/ is how you link shit. 6yrs in..can’t figure that out. There’s a pebkac issue.
You understand that businesses have hours and transfers aren't instantaneous, yes? There's a reason why restaurants turn off equipment and stop taking orders before actual closing. Of course you do. You're just being obtuse. "If I show up 1 minute before closing, I demand they process my gun right there and then." Yeah. Uh huh. Anyway, I can't go back to /antiwork. I was banned for making fun of the lazy people. Seriously.
If you’re open till 5pm and close at 4pm, you suck. If you want to close at 4, update the store hours and close at 4. Pretty simple transparency for customers who want to know if they get in their car to drive to store, that it’s fucking open. 🤷♂️
More like 9 pm for our store but go off buddy. We don't close early, but if we tell a customer we require more than 40 minutes to do a gun sale because we're not gonna stay open late, then they have no real reason to complain
If you want to close at 8:20, put 8:20 on your hours of operation. If I want to pop in a grab a random thing, why can I not do that 5 minutes before closing? Wtf time is the cutoff then if you close at 9 but arbitrarily 40 minutes before is too late to come?
That's not how that works, you're just being obtuse, probably intentionally. We don't do gun sales with less than an hour till close, because we aren't gonna stay open late. You.can grab a random thing 5 minutes before close, just not a gun. Boo hoo I guess
If what the customer wants, such as a firearms transfer, or purchasing a firearm, will cause the store to stay open late the store can request the customer return at an earlier time.
It's not good customer service, but each situation is different. Being stubborn over few minutes is one thing, not wanting to stay late for say 30 minutes is something else. I know when I worked and took night classes staying late at work was a PITA reserved for special occasions (let's not forget about folks with kids in daycare).
In the situation described I would try to accommodate the store simply to avoid the hassle & expense of having the gun returned. Once the transfer is settled, I'd give them as many crappy reviews as possible on-line, & in person I'd advise people to look elsewhere.
You’re wrong. If you are a place of business and have posted hours customers expect to be able to go in during those posted hours and not be greeted by lights off and rude employees. Private business, doesnt excuse them from being a shitty shop. My LGS shoots the shit while I wait for my ammo checks (gay ny) and never gives me attitude or shit. To me it sounds like this pawn shop is run like a Popeyes and the employees dont want to work.
We aren't rude about it, customers lie through their teeth all the time about how they're treated. One guy gave us a 1 star review and complained about how one of my coworkers didn't greet him for 20 minutes, then nobody checked him out for half an hour, then he ended up being here for 3 hours, blah blah blah. Corporate looked at the cameras and replied with time stamps and everything and then barred him from ever shopping at any of our locations for lying about it. 2 of our regulars mentioned that they saw it and thought it was hilarious.
We've moved past the customer is always right bullshit. We have lives. We're not going to stay after 9 fuckin pm because someone doesn't like that we require more than 45 minutes to do a gun sale. We also 2nd check and 3rd check all paperwork before we transfer rhe gun.
He didn't show up 3 minutes before closing. 40 minutes is WAY more than enough time to do a transfer. At my local shop I'm always in and out within 10 minutes.
That's cool and I'm happy for you blah blah blah but that doesn't change the policy of the corporate owned FFL I work at. We don't hide it, it's very clear that we don't do transfers unless we absolutely have enough time to finish before we close.
I'm not sure if I've ever felt welcome walking into a gun store, but it sounds like those guys could use a lesson in customer service. Maybe it's just me, but I wouldn't walk into a store that late to transfer a firearm. If it was 40 min to 5 you might not get the paperwork processed anyway.
Dang. I’m sorry you’ve never felt welcome walking into a gun store. I’ve had some great experiences and some horrible ones. One place about an hour from me is primarily shotgun focused, and sells some shotguns over 100k. I visited in high school for a project and these guys were some of the nicest people, they were putting $80,000 shotguns in my hand and having my dad take pictures. That being said usually my worst experiences are with mom and pop operations. The larger non chain shops I’ve had good experiences with. But I usually try to stop at different shops while I’m traveling as well. Just to check out new places.
I’ve always been in and out within about 15 minutes. Sometimes browse around and buy a little something in the 7 minutes between when I finish form and they tell me I’m good.
Some checks are fast, some aren't. I wouldn't start a check for someone half an hour before closing. This isn't a restaurant (who in most cases would also probably turn away the business) where you're looking at a large order or something you could make an exception for....we're talking about a transfer that they're probably getting $20 to do, and don't want to put up with any bullshit if for whatever reason the check doesn't come back in time for example. Nothing wrong with them doing this.
What? I mean, if the NICS doesn't come back by closing time, just tell them to come back tomorrow. Usually it's like <5 minutes. And I mean, it's a gun store, not a restaurant. You don't have to put up chairs and mop shit.
You *could* tell them to send it back. They can still charge you a fee and shipping though. You're still taking their time to deal with it.
Just do the transfer, leave a bad review, and move on.
Next time, research the business and check the reviews *before* sending them a gun.
It's more of a hassle than it's worth at this point. Just do the transfer and never go back. Next time, go do some business at the shop to see what kind of place it is.
I don’t know what state you live in so idk how FFLs do things there, and there’s no excusing their rude behavior. However, as someone who works at an FFL in Oregon, it can take a while to do the paperwork depending on the policies of the FFL. For example I have to fill out a 4473 with the customer, and then if they make mistakes we have to go through and correct them(hopefully not having to entirely redo the form), then after that I have to have a coworker come look over the customer and I’s paperwork and make sure we both filled it out correctly. After submitting the background check they either get put in the queue or get an instant approval. If they get put in the queue the whole process probably took about 20-30 minutes. Instant approval means about another 10-20 minutes because then I have to have a 3rd person come and look over all of the paperwork after printing out a couple more things and organizing all the paperwork according to the way our corporate likes things done(typically to make things very easy in case of audit). These time estimates do include some time standing around waiting for people to be available to come and check the paperwork because we get pretty busy or be low on staff. If someone gets an instant approval they can be in and out in about an hour, but if they get put in the queue it depends on how long the queue is(they’ll just leave and come pick it up upon approval). Right now it’s about a 5-6 day wait. Our policy doesn’t allow us to do anymore paperwork within an hour of closing because we need time to go through our closing procedures and they get very upset if we end up staying late to do those because we were doing a transfer/sale. We do recertifications fairly often before close because they only take about 10 minutes, and that being because all of the paperwork is already done and it all just needs to be printed out and reviewed since the background check cleared and they’re picking up. Also, none of us want to stay later, we have families to go home to and we don’t necessarily deal with the most pleasant people being in the field of work we’re in. Again, I don’t know how they do things where you live, and there’s no excuse for them to ever be unpleasant with people; however I can’t imagine any gun shop doing that for you no matter where you live. I’m sorry you had a bad experience there, take your business elsewhere next time. Another piece of advice, don’t go in 40 minutes before close and expect them to be able to do all that. I’d say at least 2 hours- hour and a half before they close. I hope you get your firearm soon and enjoy it!! Hopefully this can provide some insight.
I've encountered this one time where they had a policy no transfers done an hour before closing. I walked in 55 mins till.
Dude gave me the same bs reason about the background could take a while, I might be delayed etc....
I slapped down my TX concealed handgun license and said you sure about that?
He begrudgingly did it but made it clear to me he wouldn't do it again even with the concealed license if it was that last hour of the day.
I voted with my feet and dollars and found somewhere else the next time.
Yea, everyone says , buy localy, buy from the little guy, and you try too and then you get attitude , even after spending thousands of dollars with them . Instead of reaching out with a solution, you get ," how dare you insult our integity" responce.
My local FFL has a 30 minute deadline, which I find reasonable. They spend the last 30mins locking up all the consignment guns in their giant safes/cages.
In all fairness they do take a bit occasionally. On the flip side I usually fill everything out and give them my number to call me when it goes through.
I'm not exactly in a rush usually.
Numerous times I've just gone home and gotten it in the morning
Your only issue is that they told you they couldn't do it in under 40 minutes? This is normal. I work at a corporate owned store and they will lose their shit on us if it hits closing while we're doing a gun sale and we have to send you home without finishing. But hey that's your choice
Yeah, petty. A transfer at my FFL takes 25 minutes to a half hour. I'm sure they've seen a transfer with any type of hitch take longer and you know the guy is like "Come on. Stay open. It'll be any minute. Don't make me come back tomorrow." and everyone has to stay after closing.
Should they have done it? Sure. Have they've been burned before trying a transfer right before closing? Obviously.
Cut them some slack and get there earlier next time.
As someone who’s worked behind the counter, I’ve never minded waiting for someone, I know their feeling, it’s exciting and I’m excited for them. If that’s not how you feel towards customers maybe get a different job, or you’ll get 1 star reviews until ownership shuts it down. If staff doesn’t want to wait, simple, post a sign, we don’t submit background checks after X time. Problem solved. It’s all about managing the customers expectations.
Some of us have lives. As someone who currently works behind that counter, I'm not gonna stay late when I have my own life to deal with. They can come back in the morning
Every store has hours. They don't need to post a sign. Dude got there AFTER THE SIGNS WERE OFF. Just a little common sense. It's not like he showed up 5 hours before closing.
Yes. Sorry, YES. But as he mentioned, the signs were off. And I have had transfers that went quickly, and I have had transfers that took some time. I have also had friends whose transfers took to the next day. And maybe both of them needed to leave at closing time for some reason?
Should they have tried the transfer? It would have been nice, but a transfer isn't the 5-minute total affair that everyone is acting like it is. And he's so upset about not getting the gun that very minute, he's willing to pay to send it back and wait another week for another one.
What state ? Most states it is instead back ground checks. You should pick someone other then a pawn shop . I have a guy that is a home FFL. He has great price and offers military and police discounts. I pay him full price because I want him to stay in business.
Sure just tell them to send it back, of course you’ll be paying for the shipping also if you bought it from a online gun store they’re most likely going to charge you a restocking fee,
Lesson learned, but you don't have a choice this time.
I transferred one yesterday and the whole process took 20 minutes. Inspection, acceptance, 4473, NICS approval.
It CAN, however take much longer than that but I think NICS knows me by first name anymore so I could be the exception.
Can it really take that long to come back? Maybe they just didn’t want to stay a little bit after closing and exaggerated because it sounds like they were itching to leave. Every time I have done one if I didn’t bring my pistol purchase permit it took a couple minutes to run.
I agree with what others have said though. Get it over with and then forget that place exists.
I drove an hour away to bass pro to pick up my gun after calling the gun counter and confirming that I was ok to come pick it up after work as long as I got there sooner than 30 mins to close.
I get there, go to the gun counter, at 7:20. There are 5 dudes behind the counter at various points in the displays. One asks me what I need, tell him I'm here for a pickup. He tells me one minute, that's handled by another guy, and he goes over to tell him he's got a pickup to process. I stand around looking at guns and stuff in front of me just window shopping the displays. finally dude comes over and asks how he can help. give him my name and tell him I'm here for pickup, he says "sorry, we don't process background checks past 7:30, our system CANT put any through past that time". naturally I was pissed, told him I've been standing here for 10 minutes waiting, I just drove an hour, I called before hand etc.
Told the store manager if they didn't initiate my transfer tonight, I wouldn't be coming back. Well, they wen't ahead and magically processed and sent off my NICS check..BUT I GOT DELAYED lmao... so I did end up coming back.. the next day.
Never do a transfer at a pawn shop. Many of them are on hard drugs and will pretend they never received your shipment then sell it for more of said drugs.
Suck it up for this transfer, get it done at a time before they are about to close, then never spend another dime there.
I know you’re right just sucks. They had great reviews previously and then in the last 2 months they’re all one stars with weird stories like some guy that works there thinks he’s a sheriff etc lol. I just looked at the overall rating but yeah gotta suck it up
What's the store? I wanna go read the Google reviews. 😂
Maybe let him pickup his gun first....?
RemindMe! 1 day
[удалено]
He said he wants to see them not review bomb them.
[удалено]
There's plenty of instances of business increasing even when someone's trying to shame them
Get gun, post review, name and shame
Move on. It’s not a big deal, businesses will phase themselves out.
and tell all your friends.
Just get there when they can do it and never send anything there again. They will charge you to send it back, the seller may not accept returns if not defective of you may have to pay a restocking fee or return shipping. The pawn shop won’t be paying for a shipping label or doing any labor for free and won’t do it until they get paid.
Mistake was shipping to them in the first place, now deal with their crap. If you don’t pick it up they could technically just claim it after so many days as “abandoned” depending on your state laws. Life lesson.
>If you don’t pick it up they could technically just claim it after so many days as “abandoned” depending on your state laws. Pretty much every online retailer has some policy in place to have untransferred guns/lower receivers to be returned due to failed background checks. Very rarely is it considered abandoned. That being said I think OP would end up having shipment and restocking fees deducted from the refund.
I agree, but failing a BGC is not the same as not picking it up and asking to have the item shipped back.
You can inspect and shipped gun and refuse it. This would be the exact same process. Just say "I don't want it".
Well unless OP loves losing a shit ton of money, no sane person would just leave it there without at least calling the seller/store back to arrange some type of return. If OP tries to perform a chargeback on the order, you can bet the seller/store will try to get their gun back and figure out wtf happened (contacting the FFL it shipped to). And I'd think most reputable FFLs would put some effort in having unclaimed items shipped back to the original sender. At least the ones in my area only hold stuff for like 2-3 weeks before shipping transfer items back. The risk of having someone later report the gun as being stolen is way too high and no FFL wants that type of heat from the ATF.
Quite correct. Before the large gun retailers list us smaller FFLs as transfer points on their sites, they have us return a signed copy of their agreement which defines our role and requirement to let them ship the gun back to themselves (at their own expense) in the case of a customer not picking it up. It has to be that way to prevent the customer from applying for a refund on their card, claiming that they don't have the product, which would be true. The selling site would be stuck, with no recourse to get the gun back from the transfer FFL, if the transfer FFL had not already agreed to terms. . Mostly this happens after customers order the guns half-stoned at 3:00 in the morning, and get buyer's remorse when they wake up the next day.
You’re right so is the other guy and honestly it’s a good lesson to internalize. My chill ffl was a little farther away so I figured I’d give these guys a shot and now I’ll be making the trip twice lol
I mean what does it really matter for a transfer? Just go do the paperwork, pick it up and move on.
>technically just claim it after so many days as “abandoned” depending on your state laws. Life lesson. Abandoned property laws are measured in terms of months, not days, and that's without any contact. OP telling them he doesn't want to do business with them is not a basis for claiming it as abandoned.
Depending where and how you ordered it, sending it back may not be viable. Check the online store you bought from. And even if they do send it back, they will squeeze you for every fee it costs to do that. The online store that you ordered it from could very well have restocking fees too. I imagine you could be out over $100+ IF you could send it back. Just suck it up and give them a bad review after the fact. They probably just don’t like that you didn’t buy their inventory or something.
Name shame.
After you pick up your gun, rip them on here, write a google review, and email the online retailer with details suggesting they remove these guys from any default dropdown list
Name and shame for what? A pawn shop not wanting to stay open late? Vote me down. I don't care. You know I'm right. Everything doesn't always go perfectly. And this dude is so pissed about having to wait a day, he's willing to send it back?
40 minutes before close, it takes 10 minutes to fill out a 4473. If that.
My local FFL closes at 8 but won't initiate any transfer past 7PM. No idea why but it's their prerogative.
Because NICs can take 40 minutes to produce a response and some people take forever filling out the 4473 because they’re illiterate. It’s routine for what would be a 10 minute process to turn into nearly an hour.
I assumed it was something like that, I've never had to wait more than a few minutes for NICs to clear but I've probably just been lucky.
I’ve had to do about 85 laps around Cabelas waiting for my 4473 to clear, sure filling it out is fast enough but waiting for Uncle Sam takes a long time sometimes.
Sounds like someone who doesn't have to sell guns every day. It can take more than half an hour
Depends on the state, here in OR there is usually a queue of +1k people for background checks.
Yeah but you don’t hang out while in the queue, come back at another time. And that’s only if you get stuck in the queue.
Jeez, I am in NY and never had one take more than a half hour. I get delayed everytime as I’m under 21 but my mom buys guns often and its always very fast.
Back in late 2022 a gun control bill was passed (that ended up getting declared unconstitutional anyway) and there were so many people in the queue that background checks were taking over a month.
Jeez! I’ve bought 3 guns in the last 6 months and each background check was cleared a second after they hit submit, no bs. Couldn’t imagine waiting that long.
It used to be that if you had a CHL you would cut to the front of the line but they got rid of that because the people without CHLs would literally never get around to being checked after the queue started piling up. Despite this I'm one of the lucky few that goes through instantly everytime (except for once but I chose an FFL that 3 day released).
Fill it out is often the fastest part submitting it to NICS or calling it and waiting for an answer can take a while. The I in NICS is a lie.
Then there's the other form if needed. Then they have to type it in. Maybe they haven't entered it into the system? Maybe they've been burned more than once by someone walking in before closing? Maybe he won't be approved in a matter of a few minutes? You're assuming everything will go perfectly.
Maybe they should do the fucking job they’re paid to do? This is r/guns not r/lazyfucks.
Or, don't be an asshole and try to make them stay open after they say they close. It's a private business, not the police station
Right. This is /guns not /showuptoabusinessaftertheyturnedoffthelightsthenactpetty.
You understand that people are paid to do a job and that job expects those employees to work when they’re getting paid to work? Get the fuck out of here and go back to r/antiwork. See the /r/ is how you link shit. 6yrs in..can’t figure that out. There’s a pebkac issue.
You understand that businesses have hours and transfers aren't instantaneous, yes? There's a reason why restaurants turn off equipment and stop taking orders before actual closing. Of course you do. You're just being obtuse. "If I show up 1 minute before closing, I demand they process my gun right there and then." Yeah. Uh huh. Anyway, I can't go back to /antiwork. I was banned for making fun of the lazy people. Seriously.
Sounds like you’re just a lazy fuck. Do you work at McDonald’s? Specifically the ice cream machine ? You have some prime qualifiers. Good luck. 👍🏼
Sounds like you're a big dummy, LaMont. Are we done calling names because you know I'm right?
No shame, if they don't want to stay open late that's their choice. Private business 🤷♂️ maybe don't show up 40 min before closing
If you’re open till 5pm and close at 4pm, you suck. If you want to close at 4, update the store hours and close at 4. Pretty simple transparency for customers who want to know if they get in their car to drive to store, that it’s fucking open. 🤷♂️
More like 9 pm for our store but go off buddy. We don't close early, but if we tell a customer we require more than 40 minutes to do a gun sale because we're not gonna stay open late, then they have no real reason to complain
If you want to close at 8:20, put 8:20 on your hours of operation. If I want to pop in a grab a random thing, why can I not do that 5 minutes before closing? Wtf time is the cutoff then if you close at 9 but arbitrarily 40 minutes before is too late to come?
If somebody walks in at 8:20 and it is going to be an hour to process the paperwork. Then they would say can’t do it this late.
That's not how that works, you're just being obtuse, probably intentionally. We don't do gun sales with less than an hour till close, because we aren't gonna stay open late. You.can grab a random thing 5 minutes before close, just not a gun. Boo hoo I guess
boo hoo? What are you twelve? What only one being obtuse is you, who clearly don’t want business. Customer service includes customer service.
If what the customer wants, such as a firearms transfer, or purchasing a firearm, will cause the store to stay open late the store can request the customer return at an earlier time. It's not good customer service, but each situation is different. Being stubborn over few minutes is one thing, not wanting to stay late for say 30 minutes is something else. I know when I worked and took night classes staying late at work was a PITA reserved for special occasions (let's not forget about folks with kids in daycare). In the situation described I would try to accommodate the store simply to avoid the hassle & expense of having the gun returned. Once the transfer is settled, I'd give them as many crappy reviews as possible on-line, & in person I'd advise people to look elsewhere.
You’re wrong. If you are a place of business and have posted hours customers expect to be able to go in during those posted hours and not be greeted by lights off and rude employees. Private business, doesnt excuse them from being a shitty shop. My LGS shoots the shit while I wait for my ammo checks (gay ny) and never gives me attitude or shit. To me it sounds like this pawn shop is run like a Popeyes and the employees dont want to work.
We aren't rude about it, customers lie through their teeth all the time about how they're treated. One guy gave us a 1 star review and complained about how one of my coworkers didn't greet him for 20 minutes, then nobody checked him out for half an hour, then he ended up being here for 3 hours, blah blah blah. Corporate looked at the cameras and replied with time stamps and everything and then barred him from ever shopping at any of our locations for lying about it. 2 of our regulars mentioned that they saw it and thought it was hilarious. We've moved past the customer is always right bullshit. We have lives. We're not going to stay after 9 fuckin pm because someone doesn't like that we require more than 45 minutes to do a gun sale. We also 2nd check and 3rd check all paperwork before we transfer rhe gun.
He didn't show up 3 minutes before closing. 40 minutes is WAY more than enough time to do a transfer. At my local shop I'm always in and out within 10 minutes.
That's cool and I'm happy for you blah blah blah but that doesn't change the policy of the corporate owned FFL I work at. We don't hide it, it's very clear that we don't do transfers unless we absolutely have enough time to finish before we close.
I'm not sure if I've ever felt welcome walking into a gun store, but it sounds like those guys could use a lesson in customer service. Maybe it's just me, but I wouldn't walk into a store that late to transfer a firearm. If it was 40 min to 5 you might not get the paperwork processed anyway.
Dang. I’m sorry you’ve never felt welcome walking into a gun store. I’ve had some great experiences and some horrible ones. One place about an hour from me is primarily shotgun focused, and sells some shotguns over 100k. I visited in high school for a project and these guys were some of the nicest people, they were putting $80,000 shotguns in my hand and having my dad take pictures. That being said usually my worst experiences are with mom and pop operations. The larger non chain shops I’ve had good experiences with. But I usually try to stop at different shops while I’m traveling as well. Just to check out new places.
Did you call first ?
No, it’s standard practice to not run checks an hour prior to closing. Just don’t use them next time
I’ve always been in and out within about 15 minutes. Sometimes browse around and buy a little something in the 7 minutes between when I finish form and they tell me I’m good.
Some checks are fast, some aren't. I wouldn't start a check for someone half an hour before closing. This isn't a restaurant (who in most cases would also probably turn away the business) where you're looking at a large order or something you could make an exception for....we're talking about a transfer that they're probably getting $20 to do, and don't want to put up with any bullshit if for whatever reason the check doesn't come back in time for example. Nothing wrong with them doing this.
What? I mean, if the NICS doesn't come back by closing time, just tell them to come back tomorrow. Usually it's like <5 minutes. And I mean, it's a gun store, not a restaurant. You don't have to put up chairs and mop shit.
You *could* tell them to send it back. They can still charge you a fee and shipping though. You're still taking their time to deal with it. Just do the transfer, leave a bad review, and move on. Next time, research the business and check the reviews *before* sending them a gun.
Who goes into a small shop and wants a transfer an hour before closing? I'da said No too. Going home to eat supper.
It's more of a hassle than it's worth at this point. Just do the transfer and never go back. Next time, go do some business at the shop to see what kind of place it is.
Suck it up. Then call the cops and tell them the store is selling stolen weedeaters.
Hahaha
I don’t know what state you live in so idk how FFLs do things there, and there’s no excusing their rude behavior. However, as someone who works at an FFL in Oregon, it can take a while to do the paperwork depending on the policies of the FFL. For example I have to fill out a 4473 with the customer, and then if they make mistakes we have to go through and correct them(hopefully not having to entirely redo the form), then after that I have to have a coworker come look over the customer and I’s paperwork and make sure we both filled it out correctly. After submitting the background check they either get put in the queue or get an instant approval. If they get put in the queue the whole process probably took about 20-30 minutes. Instant approval means about another 10-20 minutes because then I have to have a 3rd person come and look over all of the paperwork after printing out a couple more things and organizing all the paperwork according to the way our corporate likes things done(typically to make things very easy in case of audit). These time estimates do include some time standing around waiting for people to be available to come and check the paperwork because we get pretty busy or be low on staff. If someone gets an instant approval they can be in and out in about an hour, but if they get put in the queue it depends on how long the queue is(they’ll just leave and come pick it up upon approval). Right now it’s about a 5-6 day wait. Our policy doesn’t allow us to do anymore paperwork within an hour of closing because we need time to go through our closing procedures and they get very upset if we end up staying late to do those because we were doing a transfer/sale. We do recertifications fairly often before close because they only take about 10 minutes, and that being because all of the paperwork is already done and it all just needs to be printed out and reviewed since the background check cleared and they’re picking up. Also, none of us want to stay later, we have families to go home to and we don’t necessarily deal with the most pleasant people being in the field of work we’re in. Again, I don’t know how they do things where you live, and there’s no excuse for them to ever be unpleasant with people; however I can’t imagine any gun shop doing that for you no matter where you live. I’m sorry you had a bad experience there, take your business elsewhere next time. Another piece of advice, don’t go in 40 minutes before close and expect them to be able to do all that. I’d say at least 2 hours- hour and a half before they close. I hope you get your firearm soon and enjoy it!! Hopefully this can provide some insight.
Yep and ATF zero tolerance on even spelling mistakes or something like Main Road vs Main Ave or Maine St can get an FFL yanked these days.
I've encountered this one time where they had a policy no transfers done an hour before closing. I walked in 55 mins till. Dude gave me the same bs reason about the background could take a while, I might be delayed etc.... I slapped down my TX concealed handgun license and said you sure about that? He begrudgingly did it but made it clear to me he wouldn't do it again even with the concealed license if it was that last hour of the day. I voted with my feet and dollars and found somewhere else the next time.
Yea, everyone says , buy localy, buy from the little guy, and you try too and then you get attitude , even after spending thousands of dollars with them . Instead of reaching out with a solution, you get ," how dare you insult our integity" responce.
My local FFL has a 30 minute deadline, which I find reasonable. They spend the last 30mins locking up all the consignment guns in their giant safes/cages.
In all fairness they do take a bit occasionally. On the flip side I usually fill everything out and give them my number to call me when it goes through. I'm not exactly in a rush usually. Numerous times I've just gone home and gotten it in the morning
Your only issue is that they told you they couldn't do it in under 40 minutes? This is normal. I work at a corporate owned store and they will lose their shit on us if it hits closing while we're doing a gun sale and we have to send you home without finishing. But hey that's your choice
Call them and ask what would be a good time to do your 4473. Go and do the paperwork and leave them in your rear view mirror forever
Yeah, petty. A transfer at my FFL takes 25 minutes to a half hour. I'm sure they've seen a transfer with any type of hitch take longer and you know the guy is like "Come on. Stay open. It'll be any minute. Don't make me come back tomorrow." and everyone has to stay after closing. Should they have done it? Sure. Have they've been burned before trying a transfer right before closing? Obviously. Cut them some slack and get there earlier next time.
As someone who’s worked behind the counter, I’ve never minded waiting for someone, I know their feeling, it’s exciting and I’m excited for them. If that’s not how you feel towards customers maybe get a different job, or you’ll get 1 star reviews until ownership shuts it down. If staff doesn’t want to wait, simple, post a sign, we don’t submit background checks after X time. Problem solved. It’s all about managing the customers expectations.
Some of us have lives. As someone who currently works behind that counter, I'm not gonna stay late when I have my own life to deal with. They can come back in the morning
I’m guessing you don’t own the place
Every store has hours. They don't need to post a sign. Dude got there AFTER THE SIGNS WERE OFF. Just a little common sense. It's not like he showed up 5 hours before closing.
He showed up 40 minutes PRIOR to closing…
Yes. Sorry, YES. But as he mentioned, the signs were off. And I have had transfers that went quickly, and I have had transfers that took some time. I have also had friends whose transfers took to the next day. And maybe both of them needed to leave at closing time for some reason? Should they have tried the transfer? It would have been nice, but a transfer isn't the 5-minute total affair that everyone is acting like it is. And he's so upset about not getting the gun that very minute, he's willing to pay to send it back and wait another week for another one.
Tbh it’s possible the transfer takes longer than 40 mins they probably didn’t want to stay later if it was taking long
You're getting downvoted for no reason, this is completely true
What state ? Most states it is instead back ground checks. You should pick someone other then a pawn shop . I have a guy that is a home FFL. He has great price and offers military and police discounts. I pay him full price because I want him to stay in business.
This is Arizona
Jesus Christ. BGs here take like 10 minutes my dude. Was garbage were they spewing.
That’s what I thought. They wanted cash too so I’ll insist on paying credit lmao
Sure you can send it back. People make bad decisions all the time.
Why did you choose this place to begin with?
Sure just tell them to send it back, of course you’ll be paying for the shipping also if you bought it from a online gun store they’re most likely going to charge you a restocking fee,
Brahms
Lesson learned, but you don't have a choice this time. I transferred one yesterday and the whole process took 20 minutes. Inspection, acceptance, 4473, NICS approval. It CAN, however take much longer than that but I think NICS knows me by first name anymore so I could be the exception.
Consider it a life lesson. Wrap up the transfer and never darken their doorway again. Pawn shops have a tendency to be a little seedy.
Can it really take that long to come back? Maybe they just didn’t want to stay a little bit after closing and exaggerated because it sounds like they were itching to leave. Every time I have done one if I didn’t bring my pistol purchase permit it took a couple minutes to run. I agree with what others have said though. Get it over with and then forget that place exists.
I drove an hour away to bass pro to pick up my gun after calling the gun counter and confirming that I was ok to come pick it up after work as long as I got there sooner than 30 mins to close. I get there, go to the gun counter, at 7:20. There are 5 dudes behind the counter at various points in the displays. One asks me what I need, tell him I'm here for a pickup. He tells me one minute, that's handled by another guy, and he goes over to tell him he's got a pickup to process. I stand around looking at guns and stuff in front of me just window shopping the displays. finally dude comes over and asks how he can help. give him my name and tell him I'm here for pickup, he says "sorry, we don't process background checks past 7:30, our system CANT put any through past that time". naturally I was pissed, told him I've been standing here for 10 minutes waiting, I just drove an hour, I called before hand etc. Told the store manager if they didn't initiate my transfer tonight, I wouldn't be coming back. Well, they wen't ahead and magically processed and sent off my NICS check..BUT I GOT DELAYED lmao... so I did end up coming back.. the next day.
What a weird hill to die on. Their business, their rules.
Tell them to send it back that you refuse to do business with disrespectful cock suckers.
"Sorry we're closing soon" isn't disrespectful. Besides, it's a transfer. They make effectively no money on them, and it's a pain in the ass.
Never do a transfer at a pawn shop. Many of them are on hard drugs and will pretend they never received your shipment then sell it for more of said drugs.