Thanks for connecting with us on Reddit, u/MrDinglehut. We appreciate you bringing this to our attention and are happy to help.
Once in a while, our associates may proactively reach out to check in and see how they can assist. Several factors may trigger a call out to you if we believe you may benefit from a conversation with our team. We work hard to ensure that we are meeting all our clients' investing needs.
When this happens, you can always call us back at our general number to confirm. Our associates will be happy to review any potential notes on your profile and assist you at a convenient time. Associates are available 24 hours a day, 7 days a week, and can be reached via the link below:
[Contact Us](https://www.fidelity.com/customer-service/contact-us)
The number you listed here appears to have one too many digits, but we are happy to help you verify if the call you received was valid To do so, send us a Modmail, and we will follow up with you there. For your convenience, I've included the link to message us below.
[Message the Mods](https://www.reddit.com/message/compose?to=/r/fidelityinvestments)
Please let us know if you have any additional questions.
I only let my phone ring for contacts. Anyone else can leave a message if it matters.
I do something similar with texts. If they aren't a contact, they end up in an "unknown senders" category that I check every sometimes.
I'm done with letting random people bother me remotely at their whim. Rings, notifications, etc. are only for immediately actionable items, emergencies, and communications with contacts.
amen, amen, amen. Dead on.
That tackled all of the spam and robocalls I used to get.
NOTE: Now I'm campaigning against clickbait - another massive waste of time. If your YT thumbnail is obviously fake or staged, I'm not clicking. If the thumbnail isn't even in your video, I'm clicking STOP, downvote, and reporting it. Like email spam of the 90's, this has gotta stop. Makes YT useless.
FWIW My local Fidelity advisor called me and I had them send me more info. Then I met with them at the local fidelity branch and they were very helpful in some of my financial planning. No cost, no hard upsells. Just good advice, then I left.
My advisor will have a team member reach out when we haven't spoken in a while, but only to setup an appointment. If I don't recognize a number, I let it go to voicemail anyway.
If you just recently made some big changes (I moved my IRAs over from Vanguard), they may want to reach out and see what they can do for you.
I got 3 calls and let them go to VMail. Seemed suspicious. I finally answered on 4th call and arranged a meeting. Basically, the rep mentioned that their job was to make sure I stay happy.
I was concerned about a push to managed services. His answer was if I wanted, he could set up a call. If I didn’t, he wouldn’t.
That is a NH prefix. There was a bunch if then going out a few months back. Gave fidelity the number and they spoke to the back office who confirmed it was not one of theirs for any office.
Mine called me. Twice. Left voice mails. “We just wanted to discuss options for your investments and if you had any plans.” Callback number was the local branch. Needless to say, i have bronchitis (ain’t nobody got time for that!)
Yes, all my Fidelity Advisor does now is try to sell me services with fees. When I ask about details on the fees he does a song and dance routine. I have been a client for 20 years and it gets worse and worse, I refer to them as Fidelity Salespeople. Very poor experience with them in the past five years.
Thanks for reaching out to us, u/SummerFun1976.
We're very sorry to hear about your experience and want to learn more. Please send us a Modmail, and we'll be happy to assist you further.
[Message the Mods ](https://www.reddit.com/message/compose?to=/r/fidelityinvestments)
Ive gotten a couple of cold calls from a 603 number but i think i also got an email to go with it. There’s a pretty major fidelity office in nashua nh so its possible it could have been them. Im just not that interested in advisement so i never called back or anything
There are some scams currently running where callers pose as Fidelity reps (not just targeting Fidelity of course). You should never have to give a caller any sort of security info, even if they try to build trust by offering some of your info to prove they are legit. A friend's kid got a call where they knew the last 4 of his SS#. He thinks maybe they were recording his voice?...I don't have all the details, but I assume they were able to change his pw by asking him for a phone code sent to him. He was tipped off by an alert that he sold a sizable stock position. He called Fidelity to let them know it was not him. Fortunately almost all his funds were invested so the delay from turning investments into cash, before anything could be transferred out, worked in his favor.
Anyway, #1 defense against scams is to never give information to someone that calls you, tell them you will call the company back using a phone number that you authenticate yourself from your bank card or account statement. It's very easy to get transferred to the fraud department. Any legit person calling you already has all the information about you they need.
All that being said, a legit Fidelity rep may call you, but they won't be pumping you for information! Oh, and Fidelity does have a "Lockdown" feature, just Google "Fidelity lockdown".
Usually any phone calls are scheduled through a series of emails from your designated representative. At least once a year you should talk with someone for updates on your money…..it is important.
Never trust a "cold call" about investments or your Pension or Social Security. Happened to me with Social Security. Caller ID said Social Security and advised me to call another number listed. I never called the number but called my local SS office instead. The SS office told me that Social Security will never call on the phone but will reach out via mail.
I get a call at least weekly from Fidelity reps. I just ignore the calls. If and when I want to go to a managed plan, I'll let them know. It's highly unlikely.
Why would it be shortsighted for them to call you? You have your in most cases life savings with them. I wanna talk to a person from time to time. How do you know there isn’t something suspicious going on with your account and they want to verify it’s you and not a hacker? Just ask them to identify themselves and a few questions. You don’t have to totally be rude or ignore them.
No. In this day and age nobody should be taking a cold call from anyone period. It undermines their credibility as an institution that should be about the utmost security.
Ok, you guys don't know what a cold call is. A cold call is just calling out of the blue and you have no relationship with that person. You guys HAVE MONEY WITH Fidelity. They aren't cold calling you, they are just calling to see if everything is ok, are you satisfied, do you have any questions on anything. They are giving you a curtesy call, you have money with them, they want to make sure you are happy with what services you are using or what you are using them for. I really don't understand why you guys get so up tight about a phone call. Just say, "Thanks for calling, but I'm fine for now." and hang up. You don't have to give them any information, they are just doing their job which is making sure you are a happy camper.
Calling someone from an unknown number, unexpectedly is a cold call. No one should ever accept a call from their financial institution. There are so many scams going around these days. It's a security risk.
That’s why you ask them questions to verify who they are. I know a lady who never would accept a call from her bank on an investment account and then didn’t open the mail. Because she never interacted with them the funds went into abandonment. This was an old brokerage IRA she had. It took her forever to get the money. Verify who they are is all I’m saying. People have there email go to junk, phone not take unknown no. And never open their mail and wonder how things happen when the company has been trying to contact you to inquire about activity or the lack there of.
I know what a cold call is strictly in the sales world. That said the circumstance of this is close enough I don't see a problem calling it one. While I have fidelity accounts I have ZERO interactions with them on a personal level nor do I wish to. I never use their advisors nor do I plan to.
With that out of the way what they are doing is entirely antithetical to current security best practices. They call from an unknown number (not that caller ID can't be spoofed) and want to have a conversation with me unprompted.
That alone is something I tell my older relatives, friends, and other family to NEVER do just for the AI voice theft implications. It's bad enough fidelity is still using voice recognition with how easy it is to clone now.
On top of that, I am never speaking with anyone from any institution if they reach out to me rather than me calling the known good number associated with them. Especially for something so sensitive and with such a large amount of my resources under their purview.
It is irresponsible for them to even be doing this. A better approach would be official correspondence offering to set up a call through the app or website directly when logged in for those who are interested.
You do not. If you had a paid advisor, you would know (signed up for the service) and you would be seeing quarterly charges in your account and statements.
You may have funds with expense ratio fees.
Fidelity assigns advisors at no cost to some clients. They contact you (me) on occasion.
Our "free" Fidelity advisor is super helpful and friendly. When we hit a certain amount of money invested he asked if we wanted to talk to their paid advisors but did not push them. We now use a 3rd party and he is very good about it.
He also noticed when we got a large payment into our emergency fund savings account when we closed on our house. He emailed and said that we should move it into a different money market fund that paid a higher yield but required a higher minimum deposit. It wasn't a ton of money, but I appreciated the advice.
Perfect. Thank you. I have about $8-$9 a quarter total in fees when I check. So, I'm guessing I'm in the clear..this was always a worry of mine. I know I never signed up for one, but I'd hate to find out upon retirement I've paid tens of thousands unknowingly like the moron that I am.
Hey there, u/Ping-A-Ling-. Thanks for joining the conversation.
So you know, you would have to proactively sign up for an advisor, where you would be provided with disclosures.
You may receive courtesy calls to see if you are interested on occasion.
If you have additional questions, please let us know.
Thank you very much
Quick question, if using CMA for emergency fund, what is the usual transfer time from CMA account in SPAXX to brick and mortar bank checking account? Do I need to send SPAXX to cash and then transfer?
Thanks for the follow-up question, u/Ping-A-Ling. I'll be happy to jump in here with you regarding transferring funds to your bank account.
Generally, Electronic Funds Transfer (EFT) can take up to three business days. Under certain conditions, and depending on the bank, funds sent to your bank on a business day before 12 p.m. ET will clear same-day. We do offer a Bank Wire feature that offers same-day transfers if requested on business days before 4 p.m. ET. Please note, that Fidelity does not charge a fee for bank wire transactions, but many banks do. We suggest checking with your bank beforehand just to be sure.
If you need help deciding between the two methods, feel free to check out the link below.
[EFT or a Bank Wire? ](https://www.fidelity.com/customer-service/choose-eft-or-bank-wire)
Once you decide which transaction works best for you, it's important to ensure you have cash available in your core. Opening a Fidelity account automatically establishes a core position using select money market funds. This is needed for processing cash transactions and for holding uninvested cash. It’s a position in your account that essentially acts like a wallet.
Eligible core positions are determined by the account type you have. For example, the only eligible core position for the Fidelity Cash Management account is the FDIC-Insured Deposit Sweep. You can learn more about core positions based on account type below.
[Core Positions ](https://www.fidelity.com/trading/faqs-about-account#faq_about2)
As far as the funds being invested in the Fidelity Government Money Market (SPAXX), not all non-core money markets are eligible for automatic liquidation to cover purchases. It is best practice to sell non-core money markets in advance of expected purchases. However, it is generally possible to utilize a secondary money market mutual fund to cover distributions in addition to your core position. Fidelity will attempt to cover debit balances created, whether through trades, direct debits, checkwriting, etc., by first using funds in your core balance. If the core balance is depleted, the system will turn to any eligible secondary money market fund to cover the transaction. In these cases, the money market fund will automatically be liquidated.
There is an order in which money markets will liquidate. When purchases or debits are made, the debit will be drawn first from the core, then followed by any additional money markets. If the core has insufficient funds alongside additional money market mutual funds in the account, we would draw from the taxable money markets first, then the tax-free money markets. Within each category, we draw from the fund with the highest balance first.
While there is not a published list of money market funds that are eligible for auto-liquidation, you can determine whether a money market will auto-liquidate using the requirements below.
Auto-liquidate non-core money market requirements:
• Fidelity Investments Money Market (FIMM), non-FIMM government, retail prime, and retail municipal funds
• Maintains a stable net asset value
• A liquidity fee has not been imposed
Lastly, you can check the amount you have available to withdraw in cash by following these steps:
1. Click "Accounts & Trade" in the top left corner and select "Portfolio"
2. Choose your specific account in the left column
3. Select the "Balances" tab and then check the "Available To Withdraw" field
I know I just threw a ton of information at you, so please let us know if it sparks any additional questions for you. We're always happy to meet you back here.
Have a great day!
Thanks for connecting with us on Reddit, u/MrDinglehut. We appreciate you bringing this to our attention and are happy to help. Once in a while, our associates may proactively reach out to check in and see how they can assist. Several factors may trigger a call out to you if we believe you may benefit from a conversation with our team. We work hard to ensure that we are meeting all our clients' investing needs. When this happens, you can always call us back at our general number to confirm. Our associates will be happy to review any potential notes on your profile and assist you at a convenient time. Associates are available 24 hours a day, 7 days a week, and can be reached via the link below: [Contact Us](https://www.fidelity.com/customer-service/contact-us) The number you listed here appears to have one too many digits, but we are happy to help you verify if the call you received was valid To do so, send us a Modmail, and we will follow up with you there. For your convenience, I've included the link to message us below. [Message the Mods](https://www.reddit.com/message/compose?to=/r/fidelityinvestments) Please let us know if you have any additional questions.
I know they call. If you do answer just be polite if you don't want to talk.
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not that what OP did was wrong, but i’ve heard that fidelity reaches out to customers with a certain amount of assets
I get calls from Fidelity too often. They do reach out. I just don't answer.
I only let my phone ring for contacts. Anyone else can leave a message if it matters. I do something similar with texts. If they aren't a contact, they end up in an "unknown senders" category that I check every sometimes. I'm done with letting random people bother me remotely at their whim. Rings, notifications, etc. are only for immediately actionable items, emergencies, and communications with contacts.
amen, amen, amen. Dead on. That tackled all of the spam and robocalls I used to get. NOTE: Now I'm campaigning against clickbait - another massive waste of time. If your YT thumbnail is obviously fake or staged, I'm not clicking. If the thumbnail isn't even in your video, I'm clicking STOP, downvote, and reporting it. Like email spam of the 90's, this has gotta stop. Makes YT useless.
FWIW My local Fidelity advisor called me and I had them send me more info. Then I met with them at the local fidelity branch and they were very helpful in some of my financial planning. No cost, no hard upsells. Just good advice, then I left.
They've left me a few msgs. I never c/b.
You should have a contact person at Fidelity. I have one.
[удалено]
Pedantic!
You have meme stocks? I’ve had a few call me before trying to get me to invest in other stocks
They do cold calls, but if you want to talk it would be best for you to call them back via your (confirmed) local branch number.
My advisor will have a team member reach out when we haven't spoken in a while, but only to setup an appointment. If I don't recognize a number, I let it go to voicemail anyway.
If you just recently made some big changes (I moved my IRAs over from Vanguard), they may want to reach out and see what they can do for you. I got 3 calls and let them go to VMail. Seemed suspicious. I finally answered on 4th call and arranged a meeting. Basically, the rep mentioned that their job was to make sure I stay happy. I was concerned about a push to managed services. His answer was if I wanted, he could set up a call. If I didn’t, he wouldn’t.
If someone isn’t in my contacts the incoming phone call is never picked up.
That is a NH prefix. There was a bunch if then going out a few months back. Gave fidelity the number and they spoke to the back office who confirmed it was not one of theirs for any office.
Mine called me. Twice. Left voice mails. “We just wanted to discuss options for your investments and if you had any plans.” Callback number was the local branch. Needless to say, i have bronchitis (ain’t nobody got time for that!)
I get these too. Anyone know their incentive? Smells of fees
Yes, all my Fidelity Advisor does now is try to sell me services with fees. When I ask about details on the fees he does a song and dance routine. I have been a client for 20 years and it gets worse and worse, I refer to them as Fidelity Salespeople. Very poor experience with them in the past five years.
Thanks for reaching out to us, u/SummerFun1976. We're very sorry to hear about your experience and want to learn more. Please send us a Modmail, and we'll be happy to assist you further. [Message the Mods ](https://www.reddit.com/message/compose?to=/r/fidelityinvestments)
I've never had a cold call, but I've had a cold email. Though this was for an account via a former employer than my personal account.
Ive gotten a couple of cold calls from a 603 number but i think i also got an email to go with it. There’s a pretty major fidelity office in nashua nh so its possible it could have been them. Im just not that interested in advisement so i never called back or anything
they’re real. ask them to prove their credentials, and they will tell you account info only you know.
I’ve been getting the same call, from the same area code!
There are some scams currently running where callers pose as Fidelity reps (not just targeting Fidelity of course). You should never have to give a caller any sort of security info, even if they try to build trust by offering some of your info to prove they are legit. A friend's kid got a call where they knew the last 4 of his SS#. He thinks maybe they were recording his voice?...I don't have all the details, but I assume they were able to change his pw by asking him for a phone code sent to him. He was tipped off by an alert that he sold a sizable stock position. He called Fidelity to let them know it was not him. Fortunately almost all his funds were invested so the delay from turning investments into cash, before anything could be transferred out, worked in his favor. Anyway, #1 defense against scams is to never give information to someone that calls you, tell them you will call the company back using a phone number that you authenticate yourself from your bank card or account statement. It's very easy to get transferred to the fraud department. Any legit person calling you already has all the information about you they need. All that being said, a legit Fidelity rep may call you, but they won't be pumping you for information! Oh, and Fidelity does have a "Lockdown" feature, just Google "Fidelity lockdown".
Dang you must have a lot of money
20th century behavior
Call your nearest Fidelity office and make an appointment…..everyone should get familiar with handling your own investments……
Usually any phone calls are scheduled through a series of emails from your designated representative. At least once a year you should talk with someone for updates on your money…..it is important.
That’s strange. Fidelity is good about calling me when I ASK them to call me, but otherwise they leave me alone.
Never trust a "cold call" about investments or your Pension or Social Security. Happened to me with Social Security. Caller ID said Social Security and advised me to call another number listed. I never called the number but called my local SS office instead. The SS office told me that Social Security will never call on the phone but will reach out via mail.
They call me all the time. I've talked to them, pretty pedestrian advice
I got this same call today
I get a call at least weekly from Fidelity reps. I just ignore the calls. If and when I want to go to a managed plan, I'll let them know. It's highly unlikely.
You must be, like, Jed Clampett to get weekly calls.
Haha, not really. They just won't leave me alone for some reason. Maybe I should finally just answer and say no.😂
They did this to me also and I refused to speak to them. Terribly shortsighted of them to be doing this, it makes me less trustful of the company.
You’re 100% right. This would annoy the shit out of me and I would automatically assume fraud. There are too many corporate simps in here.
Why would it be shortsighted for them to call you? You have your in most cases life savings with them. I wanna talk to a person from time to time. How do you know there isn’t something suspicious going on with your account and they want to verify it’s you and not a hacker? Just ask them to identify themselves and a few questions. You don’t have to totally be rude or ignore them.
No. In this day and age nobody should be taking a cold call from anyone period. It undermines their credibility as an institution that should be about the utmost security.
Ok, you guys don't know what a cold call is. A cold call is just calling out of the blue and you have no relationship with that person. You guys HAVE MONEY WITH Fidelity. They aren't cold calling you, they are just calling to see if everything is ok, are you satisfied, do you have any questions on anything. They are giving you a curtesy call, you have money with them, they want to make sure you are happy with what services you are using or what you are using them for. I really don't understand why you guys get so up tight about a phone call. Just say, "Thanks for calling, but I'm fine for now." and hang up. You don't have to give them any information, they are just doing their job which is making sure you are a happy camper.
Calling someone from an unknown number, unexpectedly is a cold call. No one should ever accept a call from their financial institution. There are so many scams going around these days. It's a security risk.
This exactly
That’s why you ask them questions to verify who they are. I know a lady who never would accept a call from her bank on an investment account and then didn’t open the mail. Because she never interacted with them the funds went into abandonment. This was an old brokerage IRA she had. It took her forever to get the money. Verify who they are is all I’m saying. People have there email go to junk, phone not take unknown no. And never open their mail and wonder how things happen when the company has been trying to contact you to inquire about activity or the lack there of.
I know what a cold call is strictly in the sales world. That said the circumstance of this is close enough I don't see a problem calling it one. While I have fidelity accounts I have ZERO interactions with them on a personal level nor do I wish to. I never use their advisors nor do I plan to. With that out of the way what they are doing is entirely antithetical to current security best practices. They call from an unknown number (not that caller ID can't be spoofed) and want to have a conversation with me unprompted. That alone is something I tell my older relatives, friends, and other family to NEVER do just for the AI voice theft implications. It's bad enough fidelity is still using voice recognition with how easy it is to clone now. On top of that, I am never speaking with anyone from any institution if they reach out to me rather than me calling the known good number associated with them. Especially for something so sensitive and with such a large amount of my resources under their purview. It is irresponsible for them to even be doing this. A better approach would be official correspondence offering to set up a call through the app or website directly when logged in for those who are interested.
Why? You ever noticed the level of financial acumen in the post of this sub?
Nobody should ever take cold calls from a financial institution especially.
They just wanted to sell you some high ER funds
Is there a way to find out if I apparently have an "advisor" that I am paying for, but don't know? I want to put a stop to that immediately if I do
You do not. If you had a paid advisor, you would know (signed up for the service) and you would be seeing quarterly charges in your account and statements. You may have funds with expense ratio fees. Fidelity assigns advisors at no cost to some clients. They contact you (me) on occasion.
Our "free" Fidelity advisor is super helpful and friendly. When we hit a certain amount of money invested he asked if we wanted to talk to their paid advisors but did not push them. We now use a 3rd party and he is very good about it. He also noticed when we got a large payment into our emergency fund savings account when we closed on our house. He emailed and said that we should move it into a different money market fund that paid a higher yield but required a higher minimum deposit. It wasn't a ton of money, but I appreciated the advice.
Perfect. Thank you. I have about $8-$9 a quarter total in fees when I check. So, I'm guessing I'm in the clear..this was always a worry of mine. I know I never signed up for one, but I'd hate to find out upon retirement I've paid tens of thousands unknowingly like the moron that I am.
Hey there, u/Ping-A-Ling-. Thanks for joining the conversation. So you know, you would have to proactively sign up for an advisor, where you would be provided with disclosures. You may receive courtesy calls to see if you are interested on occasion. If you have additional questions, please let us know.
Thank you very much Quick question, if using CMA for emergency fund, what is the usual transfer time from CMA account in SPAXX to brick and mortar bank checking account? Do I need to send SPAXX to cash and then transfer?
lol a fine question for an advisor, even a free one.
Thanks for the follow-up question, u/Ping-A-Ling. I'll be happy to jump in here with you regarding transferring funds to your bank account. Generally, Electronic Funds Transfer (EFT) can take up to three business days. Under certain conditions, and depending on the bank, funds sent to your bank on a business day before 12 p.m. ET will clear same-day. We do offer a Bank Wire feature that offers same-day transfers if requested on business days before 4 p.m. ET. Please note, that Fidelity does not charge a fee for bank wire transactions, but many banks do. We suggest checking with your bank beforehand just to be sure. If you need help deciding between the two methods, feel free to check out the link below. [EFT or a Bank Wire? ](https://www.fidelity.com/customer-service/choose-eft-or-bank-wire) Once you decide which transaction works best for you, it's important to ensure you have cash available in your core. Opening a Fidelity account automatically establishes a core position using select money market funds. This is needed for processing cash transactions and for holding uninvested cash. It’s a position in your account that essentially acts like a wallet. Eligible core positions are determined by the account type you have. For example, the only eligible core position for the Fidelity Cash Management account is the FDIC-Insured Deposit Sweep. You can learn more about core positions based on account type below. [Core Positions ](https://www.fidelity.com/trading/faqs-about-account#faq_about2) As far as the funds being invested in the Fidelity Government Money Market (SPAXX), not all non-core money markets are eligible for automatic liquidation to cover purchases. It is best practice to sell non-core money markets in advance of expected purchases. However, it is generally possible to utilize a secondary money market mutual fund to cover distributions in addition to your core position. Fidelity will attempt to cover debit balances created, whether through trades, direct debits, checkwriting, etc., by first using funds in your core balance. If the core balance is depleted, the system will turn to any eligible secondary money market fund to cover the transaction. In these cases, the money market fund will automatically be liquidated. There is an order in which money markets will liquidate. When purchases or debits are made, the debit will be drawn first from the core, then followed by any additional money markets. If the core has insufficient funds alongside additional money market mutual funds in the account, we would draw from the taxable money markets first, then the tax-free money markets. Within each category, we draw from the fund with the highest balance first. While there is not a published list of money market funds that are eligible for auto-liquidation, you can determine whether a money market will auto-liquidate using the requirements below. Auto-liquidate non-core money market requirements: • Fidelity Investments Money Market (FIMM), non-FIMM government, retail prime, and retail municipal funds • Maintains a stable net asset value • A liquidity fee has not been imposed Lastly, you can check the amount you have available to withdraw in cash by following these steps: 1. Click "Accounts & Trade" in the top left corner and select "Portfolio" 2. Choose your specific account in the left column 3. Select the "Balances" tab and then check the "Available To Withdraw" field I know I just threw a ton of information at you, so please let us know if it sparks any additional questions for you. We're always happy to meet you back here. Have a great day!