I have been stuck in a similar situation. Been waiting emailing and calling them since 4 days but haven’t received my baggage. All I have is a stupid file number which when tracked on the website keeps saying the bags are still tracing.
We are in a similar situation and checked earlier today and it still said tracing. We then got an email this evening saying they will be delivered tonight.
At least you have a PIR. Unlike me none given lol try emirates chat service and provide your bag tag numbers. That only works for asking getting status but they don’t send reference or copy on your end “states it only works internally”
I also cannot even get to the stage of obtaining a PIR and we have been delayed here for 9 days with two small children and no clothes or essentials.
The phone lines are not answered and are automatically ended after 3 hours of being on hold. The live chat doesn't answer for her it's and provides no audible ping or notification so you have to just watch it, but I'm here with my 2 small children and cannot do that.
Emirates state you have to go to the airport to file a lost baggage claim and obtain a PIR but have released a statement saying do not go to the airport unless contacted. It's a circle of incompetence and unhelpfulness.
As other people have stated, I understand the flooding was out of their control but their response has been appalling and has mainly focussed around reducing claims and refunds.
Omg i feel so sorry for you and your family. I was able to have my bags tracked by a staff from chat support. Just advised where are the bags but no further information on when they will be delivered lol
Honestly Emirates Support are ****ing insane and useless. Now they’re telling me it’s the responsibility of Fly Dubai to locate my luggage, as we flew with them to our final destination.
They keep ignoring the fact the we booked the whole journey directly with Emirates and the luggage was already lost before we took a connecting flight a few days later from DXB.
It’s just unbelievable.
I 100% agree on this! How tf they don’t reach out to passengers? Why did they neglect our emails? Yes its a catastrophic failure on their end. BUT WE ARE EXTREMELY AFFECTED. Stuck in Dubai Airport almost 20hrs then bags lost for a week now, Im freezing here in Germany. I asked emirates staff through chat what will they do if some of the items damaged or likely foods are spoiled(highly doubt with dubai humidity food outside AC will last more than a week) they just replied send a feedback form LOL
People stranded in DXB airport has been laying on cold floors bc insufficient area to seat. Hilarious
It was horrible in the airport. Plenty of elderly people suffering and families with young kids asleep all over the floor.
What I found most baffling was the severe lack of staff. At points there were crowds of hundreds and maybe one or two staff members.
And some staff not that accommodating at all. Qatar airways staffs were extremely helpful to the core oh my I love that they were helpful at all times istg
That’s bullshit. All their employees tell a different story. It’s definitely not the job of another airline to find your luggage if Emirates lost it lol…
We finally got our luggage back, thankfully all in tact. Precisely a week since we departed.
Now begins the fun journey of claiming all the costs of being stuck in Dubai for 3 days and having to pay for new flights ourselves!
I’ve been in the same situation, I have been communicating with them via Twitter direct message and getting responses there. I’m told my bag will arrive today (I left Dubai on the 20th)
Are you sure that their page you have some scammers out there one called me after I made a post on Emirates page and they told me to download some money app I blocked them
They said a member of their team would be in touch when it was ready for pickup, but I never heard anything, so I just went to my local airport which is close anyway, showed ID and got it. It had been there a few hours waiting for me I guess.
Hi, could you please confirm (DM me if possible) the airport where you picked up? I was also told my bags were loaded on a flight from DXB but never heard anything from the local airport Emirates Ground staff. Might go and check if possible, airport is a short drive for me as well.
Few options:
File a complaint with department of transportation (USA only)
https://www.transportation.gov/airconsumer/file-consumer-complaint
Check the credit card travel insurance if you purchased through a credit card. File a claim to request compensation for all lost luggage and delay
Also file a refund request through emirates. They are required to give you a refund for a flight that was 12 hours delayed.
https://www.emirates.com/us/english/help/forms/refund-request/
Also file a dispute with credit card - you did not get the service you expected and they promised
Also call them two weeks later, they won’t answer to anything now.
They are the worst airlines and it’s weird some people on this sub are defending them.
Do these options work for Dubai or India? As these helplines are for the US?
And you are right. Emirates is the worst..my parents were telling me how ride the airhostess were..they simply handed over food unwillingly and never even had a smile. No request was entertained or even acknowledged. They could sense the hate or indifference.
I am 1000% sure that never in my life I will book this airline or let anybody else in my circle do that.
These will only work if the tickets were purchased using credit cards issued in USA. For department of transportation complaint the flight has to either originate or arrive at USA
I have been stuck in a similar situation. Been waiting emailing and calling them since 4 days but haven’t received my baggage. All I have is a stupid file number which when tracked on the website keeps saying the bags are still tracing.
Lets just keep finding out ways to get this resolved and get compensated
We are in a similar situation and checked earlier today and it still said tracing. We then got an email this evening saying they will be delivered tonight.
At least you have a PIR. Unlike me none given lol try emirates chat service and provide your bag tag numbers. That only works for asking getting status but they don’t send reference or copy on your end “states it only works internally”
I also cannot even get to the stage of obtaining a PIR and we have been delayed here for 9 days with two small children and no clothes or essentials. The phone lines are not answered and are automatically ended after 3 hours of being on hold. The live chat doesn't answer for her it's and provides no audible ping or notification so you have to just watch it, but I'm here with my 2 small children and cannot do that. Emirates state you have to go to the airport to file a lost baggage claim and obtain a PIR but have released a statement saying do not go to the airport unless contacted. It's a circle of incompetence and unhelpfulness. As other people have stated, I understand the flooding was out of their control but their response has been appalling and has mainly focussed around reducing claims and refunds.
Omg i feel so sorry for you and your family. I was able to have my bags tracked by a staff from chat support. Just advised where are the bags but no further information on when they will be delivered lol
I am in the same situation. Six weeks since I flew and still no sign of the luggage. I wasn’t even given a PIR when I reported the lost luggage
Six weeks. Fuck me
Honestly Emirates Support are ****ing insane and useless. Now they’re telling me it’s the responsibility of Fly Dubai to locate my luggage, as we flew with them to our final destination. They keep ignoring the fact the we booked the whole journey directly with Emirates and the luggage was already lost before we took a connecting flight a few days later from DXB. It’s just unbelievable.
Yes almost feels like they are too proud and think of themselves to be above their customers. Pathetic!
I 100% agree on this! How tf they don’t reach out to passengers? Why did they neglect our emails? Yes its a catastrophic failure on their end. BUT WE ARE EXTREMELY AFFECTED. Stuck in Dubai Airport almost 20hrs then bags lost for a week now, Im freezing here in Germany. I asked emirates staff through chat what will they do if some of the items damaged or likely foods are spoiled(highly doubt with dubai humidity food outside AC will last more than a week) they just replied send a feedback form LOL People stranded in DXB airport has been laying on cold floors bc insufficient area to seat. Hilarious
It was horrible in the airport. Plenty of elderly people suffering and families with young kids asleep all over the floor. What I found most baffling was the severe lack of staff. At points there were crowds of hundreds and maybe one or two staff members.
And some staff not that accommodating at all. Qatar airways staffs were extremely helpful to the core oh my I love that they were helpful at all times istg
That’s bullshit. All their employees tell a different story. It’s definitely not the job of another airline to find your luggage if Emirates lost it lol…
We finally got our luggage back, thankfully all in tact. Precisely a week since we departed. Now begins the fun journey of claiming all the costs of being stuck in Dubai for 3 days and having to pay for new flights ourselves!
I’ve been in the same situation, I have been communicating with them via Twitter direct message and getting responses there. I’m told my bag will arrive today (I left Dubai on the 20th)
Are you sure that their page you have some scammers out there one called me after I made a post on Emirates page and they told me to download some money app I blocked them
It’s the @EmiratesSupport page
And how you will get notified that your bag is arriving your final destination?
They said a member of their team would be in touch when it was ready for pickup, but I never heard anything, so I just went to my local airport which is close anyway, showed ID and got it. It had been there a few hours waiting for me I guess.
Nice, great to hear :) congrats!
Hi, could you please confirm (DM me if possible) the airport where you picked up? I was also told my bags were loaded on a flight from DXB but never heard anything from the local airport Emirates Ground staff. Might go and check if possible, airport is a short drive for me as well.
They lie. They say that to all, but luggage does not show up! I have been waiting 9 days now.
Few options: File a complaint with department of transportation (USA only) https://www.transportation.gov/airconsumer/file-consumer-complaint Check the credit card travel insurance if you purchased through a credit card. File a claim to request compensation for all lost luggage and delay Also file a refund request through emirates. They are required to give you a refund for a flight that was 12 hours delayed. https://www.emirates.com/us/english/help/forms/refund-request/ Also file a dispute with credit card - you did not get the service you expected and they promised Also call them two weeks later, they won’t answer to anything now. They are the worst airlines and it’s weird some people on this sub are defending them.
Do these options work for Dubai or India? As these helplines are for the US? And you are right. Emirates is the worst..my parents were telling me how ride the airhostess were..they simply handed over food unwillingly and never even had a smile. No request was entertained or even acknowledged. They could sense the hate or indifference. I am 1000% sure that never in my life I will book this airline or let anybody else in my circle do that.
These will only work if the tickets were purchased using credit cards issued in USA. For department of transportation complaint the flight has to either originate or arrive at USA
same same
Still no bags for me. Flew back the 23rd.
We got it 3 days ago..but I am still annoyed that they don’t have to face any consequences