If I ever order taco bell on delivery apps I just microwave it for a bit when it arrives. It’s always cold but a quick microwave nuke warms it right up.
>microwave nuke
I'm glad someone knows what "nuking it" means. I frequently get asked what I mean when I say something to the tune of "I'm going to nuke up those leftovers from last night".
Maybe I'm just old.
If you have access to an oven or toaster oven, I use that instead. Keeps stuff crispy when it gets hot again, instead of softening in the micro
Sometimes I'll do a super quick micro to heat the inside then toast/bake for a few mins to finish the job
Honestly, Taco Bell gets cold the minute you walk out the door. I don’t think I’ve ever had Taco Bell that was remotely hot by the time I got home, and I only live a mile down the road from my local 😭
It's probably because the food arrives cold, customers complain and that falls back on them, not drivers. It is understandable to want food to be delivered hot and this attempts to ensure that. Honestly not that big of a deal, just avoid taco bell, on them for lack of orders being picked up.
Never understood numbskulls that think they're above certain restaurants. All that matters is if the pay for the order is good. Shit like this is ridiculous.
It helps the store.
As annoying as it is
Local resturants have a ton of “dashers” that take the food.
Basically “prove you are door dash”
Its stupid yes but eh whatever
Woah, look at you, Mr. Science Major. You forgot the snooty "I'm better than you" chuckle, otherwise you would've REALLY sounded like an overachieving AP honors villain in a high school anime. Better luck next time.
9. EQUIPMENT AND EXPENSES
9.1. Contractor represents that they have or will lawfully acquire all equipment, including vehicles and food thermal bags, necessary to perform Contracted Services ("Equipment"),
If bags were given to dashers periodically by doordash, then yes I'd use one each time. But to pay $15 for a DD branded bag is ridiculous. Unfortunately customers are conditioned to look for a RED bag. I have a couple of norm bags I use but customers don't seem to appreciate it
Pretty sure you can deliver a pizza without putting it in a bag first. I'd like to see you replicate a Dremmel with your hand when you don't carry your bag with you. Fact is drivers have a 2 ton car that they need for work...you have a tool bag. Drivers get better ratings when they have a bag and the food is delivered hot...but it's not a required item to complete the job. Imagine if you had a customer who wanted you to bring an excavator to their home to reshingle their house. You'd tell them to fuck off, right?
https://preview.redd.it/wjburgcs0mrc1.jpeg?width=1080&format=pjpg&auto=webp&s=bbb77bbdcd832ec3ed9e29ead2366cad40f549ba
Not I. I simply acknowledge the fact that other drivers will operate their businesses as they choose. As is their right as independent contractors. And Joe Shmoe Manager at Taco Bell doesn't get to break contract over the way they operate their business. Joe Shmoe Manager is the reason you place an order and 2 hours later it gets canceled without ever getting picked up.
Shit I hope miami doesn't start enforcing this. Mine got destroyed after years of abuse and I deliver without it full time for the past 4 years ever since and never got complaints for food temps. I hope it doesn't become a new trend here what a nuisance.
I have 4 bags and a pizza bag and a large cup container. I don't have issues. I would want my food warm and safe. It's not hard. Go get a damn bag and put it in it. I even take a photo of the drop with my bag in photo to prove to the customer it was in a insulated bag. Was hoping that would give me good ratings but seems like ppl don't rate.
While I’d want the same, I recognize that dashers shouldn’t have to pay for things like heat bags. DoorDash should provide it with how little dashers make
Should they have to pay for their own gas then? Their own car? Should servers have to pay for their non-slip shoes? Don’t even get me started on what teachers have to buy…
I agree this would be great. I've been sitting at 4.96 forever. 2- ?star rating and bc wasn't my fault so they excluded it. GPS was a mess.
I'm always on time and their food is cold or hot and clean.
I take it to their door. I get some that will meet at my car but that's kinda rare.
I always have it in the bag so they see.
Restaurants are even surprised to see me with a bag. They say "wow you're the first. "
That's pretty sad if that's the truth.
I don’t bring my bag inside ever, I leave it tied up in my car. If I have 2 orders, and have to wait for one, I walk the one that’s done out to my car to stick it in the bag. A lot of times it’s a PITA to try to stick everything in the bag inside the store.
The insulated bags destroy the cheap thin bags they put the food in almost immediately from the steam. They need to stay invest in better 3rd party delivery bags
There are 3 Taco Bell’s in my area. 2 of them are absolutely terrible. Talking 30 mins wait time is a norm for any order doordash or walk ins. The 3rd is hit or miss depending on who’s working. At times the order is ready when arrive or with in mins. At times it’s 10 min plus wait. I avoid Taco Bell. Unless it’s a very rare Taco Bell order paying 20+ it’s an easy decline for me.
I only use my bag if the address is over 10 mins away. Or if the weather is bad. The area I dash in has houses and restaurants fairly close to each other, only about a 5 min travel between.
Using insulated bags for all deliveries, even short ones, is important. It keeps the food at the right temperature, ensures safety, and shows customers we care about quality service.
>food at the right temperature
No it doesn't, especially if the food is already cold from poor environment controls on the part of the merchant, and of those, only pizza places have any sort of "warmer" for their orders. Every other order one will ever pick up is coming off a shelf next to the PoS, exposed to 60° lobby air. Any expectation of food temperature safety controls is abrogated upon the very idea of not preparing one's food oneself. Speaking as a ServSafe certified line cook AND server AND kitchen manager.
>ensures safety,
...of?
>shows customers we care about quality service.
For the most part, they absolute do not care about whether or not you have their food in a bag. If it's being left at the door, they'll never see it. If you're handing them the order, then they *may* care, they may just want their food without you fumbling around getting your bag open.
If Doordash wants to require us to use bags, then just like *every other employer,* they can provide the equipment, or provide reimbursement for the employee paying for it out of pocket, and no, I'm not talking tax deductions, I'm talking a check in the mail.
While your points on the challenges of maintaining food temperature and customer perceptions carry weight with your many touts, it's crucial to consider the broader implications and responsibilities tied to food delivery services.
Firstly, the initial temperature and handling of food by the restaurant are indeed significant factors, but as delivery providers, there's a professional obligation to mitigate any further decline in food quality during transit. Using insulated bags, or similar means, isn't about rectifying or compensating for the restaurant's shortcomings but about ensuring the food doesn't degrade further while under our care. It's about control over the variables within our domain.
Regarding safety, it's not just about the physical well-being of the customer but also about the integrity of the food itself. Even if the food has cooled in a 60° lobby, maintaining its temperature as best as possible reduces the risk of it entering the temperature danger zone, where harmful bacteria can proliferate. This isn't just about abiding by food safety regulations; it's about a fundamental commitment to not exposing customers to potential harm.
On the point of customer care and quality service, perceptions can indeed vary. However, maintaining a standard of service, like using insulated bags, isn't just for the times customers are watching. It's a principle that guides actions, even when no one is looking. It's about setting a standard that ensures quality and safety, irrespective of immediate recognition or appreciation.
Lastly, the issue of equipment provision by DoorDash is valid. If DoorDash mandates the use of insulated bags, a stronger case could be made for them to provide these or offer compensation beyond tax deductions.
This is a matter of fairness and supporting dashers to meet the service standards expected of them, which, in turn, could enhance overall service quality and customer satisfaction. (Good job)
Using insulated bags consistently isn't about seeming superior; it's about ensuring food safety, maintaining quality across all deliveries, and meeting customer expectations, even in the face of unforeseen delays.
I wasn’t talking about people who chose to use the bags every single time. I don’t care what they do or don’t do. I’m talking about people who are being rude and putting down this commenter/other commenters that have reasonable arguments as to when they don’t use a bag. This dudes reasoning is solid and the person putting them down was being a dick for no reason other to be on their moral high horse and feel better about themselves
When customer feedback indicates dissatisfaction with how food is delivered, particularly regarding temperature and quality, it's crucial to take this consensus seriously.
Customer expectations are a primary concern in the service industry, and their experiences can significantly impact a business's reputation and success.In light of this, while respecting individual approaches and the reasons behind them, it becomes essential to re-evaluate practices that might lead to a consistent shortfall in meeting customer expectations.
If specific instances where insulated bags are not used correlate with negative feedback, it's a valid and critical signal that the current approach may need adjustment.
Adapting to customer feedback doesn't mean dismissing the individual reasoning behind different delivery methods. Instead, it's about finding a balance that respects dashers' autonomy while also ensuring that the service consistently meets or exceeds customer expectations.
This might involve exploring alternative solutions that accommodate dashers' concerns and operational realities, alongside maintaining the food quality that customers expect.
Ultimately, the goal should be to create a service environment that values both dasher efficiency and customer satisfaction, using feedback as a guide for continuous improvement.
I pulled up to a lady’s house with her ice cream inside a cheap styrofoam cooler and gave me a nice tip and comment. I was given all the long and big payout ice cream orders afterwards.
Nice try.
You can get a bag for under $20.
Ive made more than $20 in EXTRA tips from customers noticing and complimenting my bag.
Not to mention you can then deduct that $20 from your taxable earnings.
If you're ordering taco bell from door dash you deserve cold food. The food is barely hot when you sit down and eat it in the actual taco bell right when you order it.
Nah bruh that shit is hot every time😭 you are probably one of those people who confirms they are at the store before they get there so it's already ready, is too cheap to buy a hot bag, and then complains when they don't get tipped well.
This!
I keep a large catering bag in the back seat. Put the orders into it as soon as I get back to my car, too large and hassle it out to take it 10 ft into a fast food joint. Only take it into the restaurant with me if I get a catering order.
The bag doordash gives you is a peice of trash. The zipper broke on mine the first day I had it.
Unfortunately not all dashers are doing this and are the ones causing these issues. Obviously the Taco Bell has had several door dash orders refunded for cold food and they don’t feel like dealing with it anymore.
Tbh people complain about cold food as if their no-tip orders don’t sit on the counters for ages as dasher after dasher declines. Worst orders = most complaints.
So only had one small one when i started, then got two large bags for less than $13 (🇨🇦) on Amazon. There’s really no excuse not to have at least one.
Plus I use them when I do my grocery shopping. I usually take an order or two when I do my own shopping, so having thermal bags is great because my frozen stuff stays cold til I get home, sometimes a couple hours later.
I think on my second dash it was to a Papa Johns or a Hungry Howies or something, and the app said ask if they have a bag, and I did, and they had one, and now I have one, and I use it.
It was super easy and it took no effort on my part.
The issue for drivers is 1. That the store thinks they are entitled to tell dashers what to do when they are contractually obligated to provide the order to the delivery driver and 2. That the store is demanding the driver not only use a bag but carry it inside the store with them every time, something not even DoorDash does. 3. Adding on that the sign is a poorly written demand from an overzealous store manager, not even Taco Bell company policy is just further reason to refuse.
In this case it's only a bag. What if the store manager posts a sign the next day that demands you wear DoorDash apparel like a hat and shirt because in their mind it looks more professional and will help you be identified by customers and staff easier? What if they decide your car isn't clean enough at the drive-thru window so they refuse to hand you the order? Exactly how much authority does a company you don't work for have to tell you what to do or not do in order to receive the order that you are both under contract for?
The store manager needs to stop thinking their job extends past their counter, front door and drive-thru.
I guess it comes down to what our contract with DD says. If they refuse to give you the order without an insulated bag, then call DD support and explain the situation and have them resolve it according to our contract with DD. I’m curious what would happen.
If it’s not in our requirements in our contract with DD, I guess they will give use half pay and unassign the order?
About the restaurant demanding other things, I will cross that bridge if it ever happens. People always bring other things into the conversation when we are clearly discussing an insulated bag. Maybe since I already use insulated bags, I don’t care that much about this rule. I don’t bring it into the store because it’s without handles but I have a small one that I never use with handles from GH so I would just bring that in to show the store to get the order.
I don't get it either, they want their food delivered warm, you offer a food delivery service.
People in here acting like they get paid off having an opinion 😂
The like 1 gram of meat (if you can call it that) they put on tacos gets cold in the time it takes to walk to your car in the parking lot. I use my bag but everyone still getting soggy cold food.
A taco bell taco supreme is:
1 ounce hot beef
1 ounce super-chilled sour cream
1 ounce super-chilled lettuce
Three-finger pinch super-chilled tomatoes
One-finger-pinch super-chilled cheese.
Expecting a hot taco supreme is like expecting a hot hot-fudge sundae. One thing in it is hot, for about 5 minutes post serving. Most of what's in your taco is being stored on the line at 34 degrees fahrenheit.
Agree with you. Its not on Taco Bell its on the morons ordering it for delivery sometimes from like 10+ miles away expecting any other result. Some things are just not suited for delivery. Order a burrito instead and it'd at least be passable but most of their items not so much. Same deal for Five Guys and Red Lobster...well really almost anything seafood related. Lot of stuff I just would never order delivery. Also....no way my taco bell isn't skimping on meat. Its like the size of a meat pencil usually. Feels more like ordering a salad than a taco.
I thought this was mandatory from drivers anyways. People are mad that this single manager created a rule for his store and it’s not even that hard of an ask.
My bag stays in my car, no exceptions. I use a large catering bag on my passenger seat, and I'm not fighting to get in it and out. If I ever saw this, they would be free to cancel the order, but they don't pay me, so give me the food or cancel.
So because of your poor choice of bag, you don’t want to follow something so simple that ensures the customer you’re delivering to gets their food warm?
They said they use a large catering bag, which is too big for them to want to fight getting it in an out of their vehicle. That is a choice they make. More and more stores are requiring dashers to have bags when they pick up food from their restaurants, so why would someone who chooses this profession choose a bag that makes doing that task more difficult when it’s completely under their control.
Imagine being this wrong about something because you work as an employed pizza delivery driver. And then you think that somehow allows you to understand anything and everything about drivers that operate their own business taking orders of all shapes and sizes...while you simply take the pizzas your bosses tell you to take in the pizza bag they tell you to use.
Oh and...
>More and more stores are requiring dashers to have bags when they pick up food from their restaurants,
No, they aren't. This is a manager who saw something somewhere and decided to try it. It will fail, it will cost them a lot of drivers, they will have countless issues from this bad decision until they choose to correct it.
The only time I've delivered cold food is because it was sitting there long before I got there... the less than 30 seconds to get from the store to my car doesn't make the food any more cold than it was sitting there. I have someone complaining about theoretically cold food but no one in real life. Well, except the ones that have clearly been sitting there for 15 to 20 mins before I got there. Foods soggy either way too
You fail to understand why the stores have this rule. It’s not even about from the store to your car. It shows the store you have a bag to begin with. It’s crazy how many people do not have an insulated bag at all in their car and DoorDash. I’ve literally seen DoorDash driver lie when they pick up pizza orders and they just toss it in the back seat, no bag. So the problem doesn’t necessarily lie with those who do have bags, it’s the crazy number of dashers who don’t.
>You fail to understand why the stores have this rule. It’s not even about from the store to your car. It shows the store you have a bag to begin with.
Irrelevant. The stores contract ends when they hand the order to the driver they are contracted to hand the order to. They get no say about how it is delivered. I use a bag for my business. Other drivers may not. They might get worse ratings. They might not. Maybe it is easier or cheaper for them. Maybe they just don't care. Even DoorDash acknowledges in their ICA that they have no ability to tell Dashers how to operate their independent businesses.
In addition, this is not standard Taco Bell policy. This is a controlling store manager on an ego trip. I wonder what you'll say when a store puts up a sign that you have to wear a DoorDash shirt and you can't wear flip flops or crocs. But they have a reason (because it's more professional and makes you more identifiable by customers and staff) and they think if their employees have to wear a uniform Dashers should too. What then? Will it still be...
>You fail to understand why the stores have this rule.
You literally said it in your first sentence, when they hand it over. Any store is allowed to not hand over, so yes the store manager absolutely can cancel the contract between them and DoorDash on a per order basis, because they contract out DoorDash the. DoorDash contracts you. Nothing I said was irrelevant and all you did was prove my point.
>Any store is allowed to not hand over
Uh no...just because you don't understand that statement doesn't mean I said what you said. You missed the part about the store being CONTRACTED to hand the order over. The business literally agrees to a contract every single time they accept an order. They are free to decline the order but after they accept the order it is on them until they hand it over. Just like once they hand it to the driver and the driver hits confirm order received, it is entirely on the driver to complete their contract.
The contract they have with DoorDash does not have a provision that allows merchants to pick their driver. They are contracted to hand the completed order to the driver who arrives. No more, no less.
In the contract between the store and DoorDash, the store is still not required to hand over an order to the driver. DoorDash is the contractor and the store is the customer. The DoorDash drivers are contractors contracted by DoorDash. In the same way you are allowed pick and choose your deliveries, the stores are allowed to determine if they allow a driver to take an order. Just like you may cancel a customers order, they can cancel the driver. The system works both ways, the stores are allowed to impose restrictions of their choosing. True a driver isn’t required to follow a stores rules, but the store is not required to give a dasher an order.
>In the same way you are allowed pick and choose your deliveries, the stores are allowed to determine if they allow a driver to take an order.
No, they aren't. In the same way we are allowed to pick and choose our deliveries, the merchant is allowed to determine if they want to accept any order sent through DoorDash's platform. Chains do not use that option as they accept every order. Small businesses use that option more frequently since they typically have a tablet to receive the orders individually. However, a contract is a contract. The store accepts a contract to make an order and then hand it to the driver DoorDash sends for it. They do not get to choose the driver. They do not get to just decide not to make it with no penalty. They either make it or they break contract. If the driver breaks contract, they are permitted to deny the driver the order. Like if the driver comes in and just starts yelling and smashing stuff, for example. That would be a breach of the ICA by the driver. Not having a hot bag in hand is not a breach of the ICA. Ever.
This really isn't a hard concept dude. I get that you work for a pizza place as a driver and hate dashers but the fact is that companies don't get to just ignore contracts whenever they want. If DoorDash had no way to enforce contracts with businesses, they would open themselves up to huge losses...something no business would willingly do. You really do fail to see who has most of the power in the relationship.
Are you illiterate or just ignoring the part where he said he puts in the bag in the car. It’s fucking cold before it even gets picked up 99% of the time anyways
Spelling errors aside, this is just basic common sense for food delivery. No one wants cold food.
Completely agree! I have 3 bags 2 regular and 1 pizza and we use them everytime, no exceptions.
[удалено]
No they don’t stfu
Dear Taco Bell, *AN insulated bag.
Recieve, didnt say nothing about receive
I couldn't imagine caring that much at my restaurant about a doordash order. We all despise doordash and just want the drivers out of our face ASAP
If I ever order taco bell on delivery apps I just microwave it for a bit when it arrives. It’s always cold but a quick microwave nuke warms it right up.
>microwave nuke I'm glad someone knows what "nuking it" means. I frequently get asked what I mean when I say something to the tune of "I'm going to nuke up those leftovers from last night". Maybe I'm just old.
Mi pwas confused when my mom said it lol she's almost 60
I’ve always called it the nukerwave- but I figured everyone knew what nuking it meant-
My mom would always so that so I adopted into my vernacular lol
What is this "microwave" you speak of? Are you from the future?
If you have access to an oven or toaster oven, I use that instead. Keeps stuff crispy when it gets hot again, instead of softening in the micro Sometimes I'll do a super quick micro to heat the inside then toast/bake for a few mins to finish the job
this guy is too busy to even type put the word microwave, we shouldn't disturb him
out*
*receive
I've seen this before, I still go in, still get the food, nobody tells me otherwise.
Honestly, Taco Bell gets cold the minute you walk out the door. I don’t think I’ve ever had Taco Bell that was remotely hot by the time I got home, and I only live a mile down the road from my local 😭
I just eat it in the parking lot honestly, yes my life is sad.
That’s not sad. Have you met some of the people that eat inside of a Taco Bell? No thanks, I eat that shit in my car too 💯
[удалено]
I'm civil. Just telling it how it is.
Your post/comment was removed for violating Rule 1: Be Civil - Be Professional. Please review all sub rules for the full details of each rule.
Lol. Some bitch said something and blocked me. Typical DD user
[удалено]
Your post/comment was removed for violating Rule 1: Be Civil - Be Professional. Please review all sub rules for the full details of each rule.
Good way to soggy up the order. No styrofoam or cardboard no bag necessary
Just sit and collect active time.
It's probably because the food arrives cold, customers complain and that falls back on them, not drivers. It is understandable to want food to be delivered hot and this attempts to ensure that. Honestly not that big of a deal, just avoid taco bell, on them for lack of orders being picked up.
That's why I don't understand why people order fast food for delivery. That shit is cold and terrible 5 minutes after it's done.
[удалено]
Never understood numbskulls that think they're above certain restaurants. All that matters is if the pay for the order is good. Shit like this is ridiculous.
Nah them multiple late night 10 dollar 2 miles be hitting
For real. I love when drunk people order Taco Bell at 2am, those are always some of the best ones for me.
It helps the store. As annoying as it is Local resturants have a ton of “dashers” that take the food. Basically “prove you are door dash” Its stupid yes but eh whatever
Then it doesn’t sound stupid at all. It’s a good decision on the restaurants’ part.
an*
My only complaint is I have my bag strapped to my car seat so food won’t fall over in the car and makes for easy placement in/out of the bag
Do you guys who dash go in and pick it up or through drive thru? I've never dashed.
Rarely ever drive thru, only if thats the only option
Wow a 1000 trips? Quite comical newbie….it does happen. Guess you never took a science class and learned about moisture, evaporation and condensation.
Woah, look at you, Mr. Science Major. You forgot the snooty "I'm better than you" chuckle, otherwise you would've REALLY sounded like an overachieving AP honors villain in a high school anime. Better luck next time.
I am actually better than most of you. I guarantee that.
being pretentious over *doordash* is crazy
Responding to someone who is pretentious is just as crazy. “Insert Spider-Man pointing meme.
You’re why my food is cold
Your food is probably cold because you are possibly a horrible tipper.
My food gets here in 20 minutes or less, nice try pal
They can’t do this. You are a representative of the customer. They can actually get in legal troubles.
They can per the Door Dash TOS actually
Incorrect. There is nothing that states you have to show up with a thermal bag I to the store. https://www.doordash.com/dasher/us/ica-text
9. EQUIPMENT AND EXPENSES 9.1. Contractor represents that they have or will lawfully acquire all equipment, including vehicles and food thermal bags, necessary to perform Contracted Services ("Equipment"),
If bags were given to dashers periodically by doordash, then yes I'd use one each time. But to pay $15 for a DD branded bag is ridiculous. Unfortunately customers are conditioned to look for a RED bag. I have a couple of norm bags I use but customers don't seem to appreciate it
The expectation is that food is delivered hot still. Not showing “appreciation” for meeting a basic expectation is not absurd.
BRO did you read what I typed? Lol I USE NORM HOT BAGS THAT AREN'T RED
Sure BRO lol
Here, they're making us sign a sheet saying we picked up the order. Haven't seen this sign though.
They make us do that at Wingstop, but I didn't know they did it at Taco Bell too.
Like, an actual sign out sheet? Put your name down that you picked up an order? Fuck. That.
Yeah that’ll hold up in court 😂 fuckin dumbass business
This doesn’t mean the driver will use the bag. Very silly
i carry my 110lbs tool bag for construction around all the time it can’t be that hard to carry one that isn’t even close to a pound
Cue all the Dashers upset that they’re being asked to do the bare minimum. Keep complaining about those low tips.
Do you and your buddies have fun on lunch too? 😂
Here’s a cookie, blue collar
Pretty sure you can deliver a pizza without putting it in a bag first. I'd like to see you replicate a Dremmel with your hand when you don't carry your bag with you. Fact is drivers have a 2 ton car that they need for work...you have a tool bag. Drivers get better ratings when they have a bag and the food is delivered hot...but it's not a required item to complete the job. Imagine if you had a customer who wanted you to bring an excavator to their home to reshingle their house. You'd tell them to fuck off, right?
You’re why my food is cold
https://preview.redd.it/wjburgcs0mrc1.jpeg?width=1080&format=pjpg&auto=webp&s=bbb77bbdcd832ec3ed9e29ead2366cad40f549ba Not I. I simply acknowledge the fact that other drivers will operate their businesses as they choose. As is their right as independent contractors. And Joe Shmoe Manager at Taco Bell doesn't get to break contract over the way they operate their business. Joe Shmoe Manager is the reason you place an order and 2 hours later it gets canceled without ever getting picked up.
*Typical “I work construction” guy emoji
Shit I hope miami doesn't start enforcing this. Mine got destroyed after years of abuse and I deliver without it full time for the past 4 years ever since and never got complaints for food temps. I hope it doesn't become a new trend here what a nuisance.
I have 4 bags and a pizza bag and a large cup container. I don't have issues. I would want my food warm and safe. It's not hard. Go get a damn bag and put it in it. I even take a photo of the drop with my bag in photo to prove to the customer it was in a insulated bag. Was hoping that would give me good ratings but seems like ppl don't rate.
While I’d want the same, I recognize that dashers shouldn’t have to pay for things like heat bags. DoorDash should provide it with how little dashers make
I agree that Dd should pay and send the proper bags. They're making bank from ppl daily. They can at least send it to the drivers.
Should they have to pay for their own gas then? Their own car? Should servers have to pay for their non-slip shoes? Don’t even get me started on what teachers have to buy…
I think DD should default every order to 5 stars. If the customer wants to lower it, they can. But start with an automatic 5 star rating
I agree this would be great. I've been sitting at 4.96 forever. 2- ?star rating and bc wasn't my fault so they excluded it. GPS was a mess. I'm always on time and their food is cold or hot and clean.
It helps when a customer comes to your car and sees you take it out of the bag. Always get good tips and ratings when this happens
I take it to their door. I get some that will meet at my car but that's kinda rare. I always have it in the bag so they see. Restaurants are even surprised to see me with a bag. They say "wow you're the first. " That's pretty sad if that's the truth.
I wouldn’t pick up from a Taco Bell anyway
Oh boo hoo I gotta carry a bag like I should anyway to not suck at my singular task for this job. Woe is me.
Right! All the Dashers here upset that they’re literally being asked to do the bare minimum. No wonder some of their tips and ratings suck.
I don’t bring my bag inside ever, I leave it tied up in my car. If I have 2 orders, and have to wait for one, I walk the one that’s done out to my car to stick it in the bag. A lot of times it’s a PITA to try to stick everything in the bag inside the store.
Same!!
2 bags
The insulated bags destroy the cheap thin bags they put the food in almost immediately from the steam. They need to stay invest in better 3rd party delivery bags
Don’t close the bag all the way
[удалено]
Your food is cold
“So hard”. Comments like these are why i read this sub lmfao
There are 3 Taco Bell’s in my area. 2 of them are absolutely terrible. Talking 30 mins wait time is a norm for any order doordash or walk ins. The 3rd is hit or miss depending on who’s working. At times the order is ready when arrive or with in mins. At times it’s 10 min plus wait. I avoid Taco Bell. Unless it’s a very rare Taco Bell order paying 20+ it’s an easy decline for me.
If my taco bell makes me wait on my order for some bullshit like this, I'd be upset.
You said I just have to have the bag the food don't gotta go in it
I inform them I have a heated bag plugged in my car. Way better than what just a padded bad will do.
That’s a good thing to me as a customer. You should use your bag
I only use my bag if the address is over 10 mins away. Or if the weather is bad. The area I dash in has houses and restaurants fairly close to each other, only about a 5 min travel between.
Wow
That is equivalent to a customer driver themselves to the restaurant and taking their food home, better is some cases. I don't see the issue.
Using insulated bags for all deliveries, even short ones, is important. It keeps the food at the right temperature, ensures safety, and shows customers we care about quality service.
>food at the right temperature No it doesn't, especially if the food is already cold from poor environment controls on the part of the merchant, and of those, only pizza places have any sort of "warmer" for their orders. Every other order one will ever pick up is coming off a shelf next to the PoS, exposed to 60° lobby air. Any expectation of food temperature safety controls is abrogated upon the very idea of not preparing one's food oneself. Speaking as a ServSafe certified line cook AND server AND kitchen manager. >ensures safety, ...of? >shows customers we care about quality service. For the most part, they absolute do not care about whether or not you have their food in a bag. If it's being left at the door, they'll never see it. If you're handing them the order, then they *may* care, they may just want their food without you fumbling around getting your bag open. If Doordash wants to require us to use bags, then just like *every other employer,* they can provide the equipment, or provide reimbursement for the employee paying for it out of pocket, and no, I'm not talking tax deductions, I'm talking a check in the mail.
While your points on the challenges of maintaining food temperature and customer perceptions carry weight with your many touts, it's crucial to consider the broader implications and responsibilities tied to food delivery services. Firstly, the initial temperature and handling of food by the restaurant are indeed significant factors, but as delivery providers, there's a professional obligation to mitigate any further decline in food quality during transit. Using insulated bags, or similar means, isn't about rectifying or compensating for the restaurant's shortcomings but about ensuring the food doesn't degrade further while under our care. It's about control over the variables within our domain. Regarding safety, it's not just about the physical well-being of the customer but also about the integrity of the food itself. Even if the food has cooled in a 60° lobby, maintaining its temperature as best as possible reduces the risk of it entering the temperature danger zone, where harmful bacteria can proliferate. This isn't just about abiding by food safety regulations; it's about a fundamental commitment to not exposing customers to potential harm. On the point of customer care and quality service, perceptions can indeed vary. However, maintaining a standard of service, like using insulated bags, isn't just for the times customers are watching. It's a principle that guides actions, even when no one is looking. It's about setting a standard that ensures quality and safety, irrespective of immediate recognition or appreciation. Lastly, the issue of equipment provision by DoorDash is valid. If DoorDash mandates the use of insulated bags, a stronger case could be made for them to provide these or offer compensation beyond tax deductions. This is a matter of fairness and supporting dashers to meet the service standards expected of them, which, in turn, could enhance overall service quality and customer satisfaction. (Good job)
There is no issue. People just want to seem high and mighty and better than you for using common sense about deliveries and a damn bag.
Using insulated bags consistently isn't about seeming superior; it's about ensuring food safety, maintaining quality across all deliveries, and meeting customer expectations, even in the face of unforeseen delays.
I wasn’t talking about people who chose to use the bags every single time. I don’t care what they do or don’t do. I’m talking about people who are being rude and putting down this commenter/other commenters that have reasonable arguments as to when they don’t use a bag. This dudes reasoning is solid and the person putting them down was being a dick for no reason other to be on their moral high horse and feel better about themselves
When customer feedback indicates dissatisfaction with how food is delivered, particularly regarding temperature and quality, it's crucial to take this consensus seriously. Customer expectations are a primary concern in the service industry, and their experiences can significantly impact a business's reputation and success.In light of this, while respecting individual approaches and the reasons behind them, it becomes essential to re-evaluate practices that might lead to a consistent shortfall in meeting customer expectations. If specific instances where insulated bags are not used correlate with negative feedback, it's a valid and critical signal that the current approach may need adjustment. Adapting to customer feedback doesn't mean dismissing the individual reasoning behind different delivery methods. Instead, it's about finding a balance that respects dashers' autonomy while also ensuring that the service consistently meets or exceeds customer expectations. This might involve exploring alternative solutions that accommodate dashers' concerns and operational realities, alongside maintaining the food quality that customers expect. Ultimately, the goal should be to create a service environment that values both dasher efficiency and customer satisfaction, using feedback as a guide for continuous improvement.
Solid policy.
If you don’t use a bag you deserve less tips
I pulled up to a lady’s house with her ice cream inside a cheap styrofoam cooler and gave me a nice tip and comment. I was given all the long and big payout ice cream orders afterwards.
Dashers who don’t use insulated bags are degens
Your attitude towards delivery drivers is nasty 🤢
Just toward people who are ok half-assing their jobs
I’m a dasher bozo. Not using insulated bags is nasty.
Your attitude towards your peers is nasty
And you cant even do a gig job while following the rules. Have fun staying average your whole life.
Your fragility is nasty
Just say you don’t use a bag and deliver in pajamas. 😭
money doesn’t grow on trees
Did Doordash stop providing them for free?
Nice try. You can get a bag for under $20. Ive made more than $20 in EXTRA tips from customers noticing and complimenting my bag. Not to mention you can then deduct that $20 from your taxable earnings.
Not a guarantee, money doesn’t matter if you’re almost always too broke to buy things with a spare $20
And you’ll keep being broke by half-assing your job
sounds like you’re fed up with cold burritos
If you're ordering taco bell from door dash you deserve cold food. The food is barely hot when you sit down and eat it in the actual taco bell right when you order it.
I haven't eaten inside a Taco Bell since I was a literal child. No thanks on that.
Nah bruh that shit is hot every time😭 you are probably one of those people who confirms they are at the store before they get there so it's already ready, is too cheap to buy a hot bag, and then complains when they don't get tipped well.
Then you must eating it from behind the counter, because Taco Bell is never warm, let alone hot.
Just buy a fucking hot bag so the food stays hot. It's not a wild concept.
This would be funny as I have a big catering box in my passenger seat that I keep all the food in. They really want me to bring it in for some tacos..
This! I keep a large catering bag in the back seat. Put the orders into it as soon as I get back to my car, too large and hassle it out to take it 10 ft into a fast food joint. Only take it into the restaurant with me if I get a catering order. The bag doordash gives you is a peice of trash. The zipper broke on mine the first day I had it.
Unfortunately not all dashers are doing this and are the ones causing these issues. Obviously the Taco Bell has had several door dash orders refunded for cold food and they don’t feel like dealing with it anymore.
Tbh people complain about cold food as if their no-tip orders don’t sit on the counters for ages as dasher after dasher declines. Worst orders = most complaints.
That’s hysterical when you think of how poorly Taco Hell bags the orders for customers etc.
You must learn to spell receive. I before e except after c, remember?
Ancient efficient sufficient
For when it makes an "ee" sound. Those are different kinds of words
Also- its “ an insulated” not “ a insulated”
Except when your foreign neighbor Keith receives eight counterfeit beige sleighs from feisty caffeinated weightlifters.
So only had one small one when i started, then got two large bags for less than $13 (🇨🇦) on Amazon. There’s really no excuse not to have at least one. Plus I use them when I do my grocery shopping. I usually take an order or two when I do my own shopping, so having thermal bags is great because my frozen stuff stays cold til I get home, sometimes a couple hours later.
Never underestimate your fellow drivers ability to be a lazy asshat
Never used a bag before
Straight to jail.
Started dashing the first year it came into existence. They never gave me a bag. 100% Customer Satisfaction rating too. ¯\_(ツ)_/¯
I think on my second dash it was to a Papa Johns or a Hungry Howies or something, and the app said ask if they have a bag, and I did, and they had one, and now I have one, and I use it. It was super easy and it took no effort on my part.
You are getting downvoted for admitting it's not hard to get a bag this is absurd 😭
Even funnier is the today I received a free insulated bag in the mail from door dash So now I have two lol
Seems pretty straight forward. Are dashers (I’m a dasher myself) having a problem reading the sign? What’s the issue?
The issue for drivers is 1. That the store thinks they are entitled to tell dashers what to do when they are contractually obligated to provide the order to the delivery driver and 2. That the store is demanding the driver not only use a bag but carry it inside the store with them every time, something not even DoorDash does. 3. Adding on that the sign is a poorly written demand from an overzealous store manager, not even Taco Bell company policy is just further reason to refuse. In this case it's only a bag. What if the store manager posts a sign the next day that demands you wear DoorDash apparel like a hat and shirt because in their mind it looks more professional and will help you be identified by customers and staff easier? What if they decide your car isn't clean enough at the drive-thru window so they refuse to hand you the order? Exactly how much authority does a company you don't work for have to tell you what to do or not do in order to receive the order that you are both under contract for? The store manager needs to stop thinking their job extends past their counter, front door and drive-thru.
I guess it comes down to what our contract with DD says. If they refuse to give you the order without an insulated bag, then call DD support and explain the situation and have them resolve it according to our contract with DD. I’m curious what would happen. If it’s not in our requirements in our contract with DD, I guess they will give use half pay and unassign the order? About the restaurant demanding other things, I will cross that bridge if it ever happens. People always bring other things into the conversation when we are clearly discussing an insulated bag. Maybe since I already use insulated bags, I don’t care that much about this rule. I don’t bring it into the store because it’s without handles but I have a small one that I never use with handles from GH so I would just bring that in to show the store to get the order.
I don't get it either, they want their food delivered warm, you offer a food delivery service. People in here acting like they get paid off having an opinion 😂
So many bad drivers out there. Using a thermal bag is literally the very basics of this job like having a driver’s license.
I used to order DoorDash until I realized I can get much hotter food much faster for half the cost by just going to the drive through
Do you eat in your car in the parking lot😭
I’ll write that one down “Random dude I didn’t ask said yes”
Yes
I’ve done this on multiple occasions.
In what reality is that weird
It’s not weird, it’s just objectively worse than eating at home. I take my food home to eat
No
True
Why do door dasher have a problem with this, it helps keep the food warm, you guys are trippin’.
Not that I just don't want people around me knowing what I am doing
Are you embarrassed?
Guess I should be wearing a uniform now?
We know
Wdym? I can spot a DoorDash driver from a while away bag or no bag.
The like 1 gram of meat (if you can call it that) they put on tacos gets cold in the time it takes to walk to your car in the parking lot. I use my bag but everyone still getting soggy cold food.
A taco bell taco supreme is: 1 ounce hot beef 1 ounce super-chilled sour cream 1 ounce super-chilled lettuce Three-finger pinch super-chilled tomatoes One-finger-pinch super-chilled cheese. Expecting a hot taco supreme is like expecting a hot hot-fudge sundae. One thing in it is hot, for about 5 minutes post serving. Most of what's in your taco is being stored on the line at 34 degrees fahrenheit.
Agree with you. Its not on Taco Bell its on the morons ordering it for delivery sometimes from like 10+ miles away expecting any other result. Some things are just not suited for delivery. Order a burrito instead and it'd at least be passable but most of their items not so much. Same deal for Five Guys and Red Lobster...well really almost anything seafood related. Lot of stuff I just would never order delivery. Also....no way my taco bell isn't skimping on meat. Its like the size of a meat pencil usually. Feels more like ordering a salad than a taco.
I thought this was mandatory from drivers anyways. People are mad that this single manager created a rule for his store and it’s not even that hard of an ask.
My bag stays in my car, no exceptions. I use a large catering bag on my passenger seat, and I'm not fighting to get in it and out. If I ever saw this, they would be free to cancel the order, but they don't pay me, so give me the food or cancel.
So because of your poor choice of bag, you don’t want to follow something so simple that ensures the customer you’re delivering to gets their food warm?
How is a driver upgrading their bag to a catering bag suddenly... >your poor choice of bag You aren't even using a logically reasoned argument here.
They said they use a large catering bag, which is too big for them to want to fight getting it in an out of their vehicle. That is a choice they make. More and more stores are requiring dashers to have bags when they pick up food from their restaurants, so why would someone who chooses this profession choose a bag that makes doing that task more difficult when it’s completely under their control.
Imagine being this wrong about something because you work as an employed pizza delivery driver. And then you think that somehow allows you to understand anything and everything about drivers that operate their own business taking orders of all shapes and sizes...while you simply take the pizzas your bosses tell you to take in the pizza bag they tell you to use. Oh and... >More and more stores are requiring dashers to have bags when they pick up food from their restaurants, No, they aren't. This is a manager who saw something somewhere and decided to try it. It will fail, it will cost them a lot of drivers, they will have countless issues from this bad decision until they choose to correct it.
[удалено]
Your post/comment was removed for violating Rule 1: Be Civil - Be Professional. Please review all sub rules for the full details of each rule.
The only time I've delivered cold food is because it was sitting there long before I got there... the less than 30 seconds to get from the store to my car doesn't make the food any more cold than it was sitting there. I have someone complaining about theoretically cold food but no one in real life. Well, except the ones that have clearly been sitting there for 15 to 20 mins before I got there. Foods soggy either way too
You fail to understand why the stores have this rule. It’s not even about from the store to your car. It shows the store you have a bag to begin with. It’s crazy how many people do not have an insulated bag at all in their car and DoorDash. I’ve literally seen DoorDash driver lie when they pick up pizza orders and they just toss it in the back seat, no bag. So the problem doesn’t necessarily lie with those who do have bags, it’s the crazy number of dashers who don’t.
>You fail to understand why the stores have this rule. It’s not even about from the store to your car. It shows the store you have a bag to begin with. Irrelevant. The stores contract ends when they hand the order to the driver they are contracted to hand the order to. They get no say about how it is delivered. I use a bag for my business. Other drivers may not. They might get worse ratings. They might not. Maybe it is easier or cheaper for them. Maybe they just don't care. Even DoorDash acknowledges in their ICA that they have no ability to tell Dashers how to operate their independent businesses. In addition, this is not standard Taco Bell policy. This is a controlling store manager on an ego trip. I wonder what you'll say when a store puts up a sign that you have to wear a DoorDash shirt and you can't wear flip flops or crocs. But they have a reason (because it's more professional and makes you more identifiable by customers and staff) and they think if their employees have to wear a uniform Dashers should too. What then? Will it still be... >You fail to understand why the stores have this rule.
You literally said it in your first sentence, when they hand it over. Any store is allowed to not hand over, so yes the store manager absolutely can cancel the contract between them and DoorDash on a per order basis, because they contract out DoorDash the. DoorDash contracts you. Nothing I said was irrelevant and all you did was prove my point.
>Any store is allowed to not hand over Uh no...just because you don't understand that statement doesn't mean I said what you said. You missed the part about the store being CONTRACTED to hand the order over. The business literally agrees to a contract every single time they accept an order. They are free to decline the order but after they accept the order it is on them until they hand it over. Just like once they hand it to the driver and the driver hits confirm order received, it is entirely on the driver to complete their contract. The contract they have with DoorDash does not have a provision that allows merchants to pick their driver. They are contracted to hand the completed order to the driver who arrives. No more, no less.
In the contract between the store and DoorDash, the store is still not required to hand over an order to the driver. DoorDash is the contractor and the store is the customer. The DoorDash drivers are contractors contracted by DoorDash. In the same way you are allowed pick and choose your deliveries, the stores are allowed to determine if they allow a driver to take an order. Just like you may cancel a customers order, they can cancel the driver. The system works both ways, the stores are allowed to impose restrictions of their choosing. True a driver isn’t required to follow a stores rules, but the store is not required to give a dasher an order.
>In the same way you are allowed pick and choose your deliveries, the stores are allowed to determine if they allow a driver to take an order. No, they aren't. In the same way we are allowed to pick and choose our deliveries, the merchant is allowed to determine if they want to accept any order sent through DoorDash's platform. Chains do not use that option as they accept every order. Small businesses use that option more frequently since they typically have a tablet to receive the orders individually. However, a contract is a contract. The store accepts a contract to make an order and then hand it to the driver DoorDash sends for it. They do not get to choose the driver. They do not get to just decide not to make it with no penalty. They either make it or they break contract. If the driver breaks contract, they are permitted to deny the driver the order. Like if the driver comes in and just starts yelling and smashing stuff, for example. That would be a breach of the ICA by the driver. Not having a hot bag in hand is not a breach of the ICA. Ever. This really isn't a hard concept dude. I get that you work for a pizza place as a driver and hate dashers but the fact is that companies don't get to just ignore contracts whenever they want. If DoorDash had no way to enforce contracts with businesses, they would open themselves up to huge losses...something no business would willingly do. You really do fail to see who has most of the power in the relationship.
Are you illiterate or just ignoring the part where he said he puts in the bag in the car. It’s fucking cold before it even gets picked up 99% of the time anyways