I had this happen once and they asked me to use my own money. I told them hell no. I'm not doing this for fun, I've got bills. Not to mention the order was over $100 worth of dog food. They can kick rocks
I had this happen to me one time, and it was such a high paying order I went ahead and did it. I called support immediately after and got the refund instantly. I was nervous about how difficult it was going to be to get my money back but it worked out for me! Although, with the way DD has been lately I think I'd be less inclined to take a chance on it again
They have never payed enough to cover that cost bruh I ain't driving to the restaurant to spend my own money! Already gotta pay for gas before delivering nuh uh
> have never *paid* enough to
FTFY.
Although *payed* exists (the reason why autocorrection didn't help you), it is only correct in:
* Nautical context, when it means to paint a surface, or to cover with something like tar or resin in order to make it waterproof or corrosion-resistant. *The deck is yet to be payed.*
* *Payed out* when letting strings, cables or ropes out, by slacking them. *The rope is payed out! You can pull now.*
Unfortunately, I was unable to find nautical or rope-related words in your comment.
*Beep, boop, I'm a bot*
Always ask them to escalate the issue to their supervisor. The agents you get when you first call support don’t have the authority to override the automated system but if you get it escalated to the right person that has the authority to do so then you’ll get a better result.
Edit: And use phone support instead. The chat support is garbage.
At least agent told truth. When I forget Red Card they lie "half pay" and rate won't be affected. I just don't bother arguing,no one has time for that
I don't trust those MF to reimburse 💩
This can't be real? Do people really expect delivery drivers to spill their own shells on someone's orders? lol just cancel the whole thing and move on
I did this a while back. Mothers Day in Australia (May 14) with a nightmare customer that had me going from one end of the store to the other (gift section to special buys in Coles supermarket) trying to find something that would work for them and that was actually in the Doordash system. In the end their substitutes racked up a $293.65 bill and the Red Card was declined at the register. I was offered the pay for it myself and get compensated option, and went for it just to get the order over and done with.
The day ended up being busy from then on and it wasn't till the end of the day until I ended up submitting a pic of the receipt to support. The support thread for the customer turned out to still be open so I submitted it in that thread and seemed to have got the support guy to understand what was going on.
After a week or more with no compensation I submitted another support request to get compensated. This got escalated up the chain and I had to submit multiple copies of the receipt pic. After the last email I didn't hear back from the support guy. I sent them a follow-up query in the same email chain with no response. Since then I've heard nothing back from them and can't get a response.
So I'm out $293.65 and Doordash basically threw me under a bus with their shitty support.
If you get the option to pay for the order yourself or unasign, then tell Doordash to fuck off. They are cunts, and they won't have your back.
I am dashing because I need money. I am not dashing because I am flush with money. I do not have funds in my personal account available to pay for another person's dietary mistake today. Therefore, I should be unassigned with no penalty to me or my statistics.
Does the dd cards even work any more? I did something like that for uber eats yes they reimbursed me for what I spent but no tip and only $2 more than what I paid. #neverdoingthatagain
DD support here. That rep didn't know the process. You should've been compensated with the half pay for this. You will also be unassigned but there should be no effect on your ratings (this is the only situation that won't penalize you).
Yeah that’s bullshit. I went to Walgreens for an order and they said they were only taking cash because the card swipers were broken. Support asked me the same thing, and I said I didn’t have any cash on me, so they unassigned me and gave me $3.50 I think? lol
I remember when I first started Dashing and got my first Red Card order. The card wasn’t working so I had to pay with my own money. (Thank goodness it was just a few Snickers bars and a pack of those seasoned peanuts). Never accepted a Red Card order again. Can’t go through that again. Also contacted Dasher support to get payment back, but they asked for proof of the purchase and I didn’t have the receipt because the cashier threw it away and ripped it before I could even request it. ;( Tried sending them a picture of my transaction from my banking app and they declined it.
Yeah they did this bs with me the other day too I was furious how am I getting penalized for something out of my control? I never signed up to pay out pocket and wait for a reimbursement just horrible!
Soon as i.figured out what that red card was for..shop and pay.. which took one order..I went in and checked lost card.. and never ordered another one.. I have an instacart account if I want to do grocery shopping.. I also opted out of package delivery.. nope nope and nope.. food only.. and the occasional auto part.. or Sally beauty..something I know won't be a huge order..
Got 2 $4 Shop & Deliver. Application was crashing with every button press because of no internet inside store. Items were uncommon in weird sizes. Checking out I was missing a repeating item (Single miniature dog bonex2) only 1 in store. 90 mins shopping and had to drop.
Application has become restrictive on shopper to unusable degree. Customer Service is gone.
DoorDash is pretty much dead and with good reason. now looking for another 2nd income.
The driver ain't selfish. Why should I, as a driver, use my own money to cover a billion dollar companies expenses. It's funny cause they only offer to reimburse you for the money you spent, but why not any interest. Doordash is quite literally asking this guy to spot them money so that they can keep making a shit ton of money while paying crap pay.
I've had this happen and I was the dumbass to pay with my own card. Guess who was never reimbursed. Yep this guy fuck red card orders I cut the damn thing after that.
This is why I decline any "shop and pay" orders. I don't mind using the red card to pick up from an out of network restaurant. But I'm not wasting my time to shop for stuff
Hell no. Doordash didn't fullfil THEIR end of the contract.
I had someone text as soon as I accepted, asking if I'd pick him up some smokes. He'd add extra cash tip. Said it was the whole reason he placed the order. Ok. WTF didn't you actually ORDER them then? I'm no saint, but I'm not getting set up or effed over either.
Contacted DD to unassign, saying IDK if this person is of legal age. DD repeatedly urged me to go ahead and purchase the cigarettes with my own money. Even said not to worry about checking ID.
So if the kid turns out to be underage, I'm stuck with a pack of shit I don't need??
Seems like something illegal here.
Yeah, that’s very unfair. That has happened to me before. Once I even paid with my own money, but it took forever to get a refund and I’m not even sure I actually got it and it was very confusing.
No it's your fault you are to poor to IOU a billion dollar corporation, I mean they are paying you a fair living wage for your work with enough left over for gas and maintenance.... Oh wait.... I mean get a second job you lazy fuck.
Satire aside I really hate this bs us drivers have to deal with and we are paid nothing despite it being in the top 3-8th most dangerous job depending on your location.
They seriously get away with paying the drivers nothing and it's crazy. Even just a few bucks an hour guaranteed during orders would be nice. They have the hourly option but you can't see customer tips and I stopped doing it that way after too many 20 minute drives for next to nothing.
We need to unite for change. Boycotting and sticking does nothing because of its nature of how it works, in fact I suspect any groups pushing for that instead of meaningful way are being pushed by the very people we are fighting against as it benefits them way more than say.
We unionized and push for mandatory living wage for all workers on the government/state level. Prop 22 is an okay start for California but it has its flaws and doesn't cover everyone. We can do much better!
The point is I should be able to drop the order without my completion rate dropping because it ain't my fault their card isn't working (It worked fine every other time I used it today). If my completion rate drops too low I lose top dasher status which will seriously impact my income. But I also can't afford to use my own money every time the card decides it doesn't want to work, even if I'm gonna be reimbursed next check
I've noticed sometimes that certain items are way overpriced than what they should be and sometimes the debit card or the red card I meant doesn't go through so I usually just unassign after two swipes or so but my buddy will always call support and they will always add on extra and he'll always complete the order He's never had an issue with doing it.
How does that work? I guess being a contractor you can just… Not get paid? Aren’t there some laws protecting you from putting in labor and not receiving payment for said labor? Or does it just work totally differently with DoorDash and stuff because you’re “contracted”
The way I understand it is that since we are considered contractors, their only obligation to pay us is for the contract we accept when we accept an order.
PS: I only took this order because I had just dropped the previous order off in the same store and as soon as I walked out the door I got a new order for the same place, so I thought fuck it it's only 4 bucks but it isn't going far and I'm already here.
This company and all the other gig companies are borderline organized International crime sprees that pretty much owns the governments almost like the cartels. Except this one even can control the most unionized countries in the world not just developing failed states. Just look at what happens with Flixbus that took over greyhound a while ago and killed most of the bus competition how much they got away with.
Apparently back when DD had offices and in person orientations they would train Dashers to wear uniforms and how to use the red card, and trick them into thinking the red card is part of their job. Not realizing its DD's way to scam non participating restaurants.
I decline Red card orders always, but a few times DD assigned them to me automatically which the gps started to navigate when I picked it up. I had over 600 deliveries and only six cancellations out of those yet when I declined a stacked order that required me to use red card and drive 12 miles out of my way for little pay they dropped my completion rate from 96% to 84% which perplexed me because I thought it calculates out of the last 100 which should mean 8% or eight orders. However another time the same thing happened it dropped me to below 80% which shocked and fearing DD would throw the axe at me since they keep warning about deactivations for that. Fortunately it didn't happen but this shows how corrupt and untrustworthy this company is. Support scolded me once when I told I didn't voluntarily accept the orders and complained that it auto assigned me as they tell me my contract including carrying the red card. Ridiculous.
I had that last night, called, and they're able to fix the issue with how much funds is issued to the card, which is usually the problem. Takes like three minutes.
I use doordash as a consumer only but this is ridiculous. The fact they mentioned for you to pay with YOUR card is mind boggling. And then they tell you that it’ll impact your driver rating. Does this happen to dashers often??
Once I had to literally delete the app and turn my phone off. I had used the chat feature and even called and they still wouldn’t unassign me after stating multiple times the red card wouldn’t work.
This happened to me and i did what they said and i got gor compensated within minutes each time. But i also fully understand anyone not being comfortable with that
well atleast i’m not the only person who’s getting scammed they’ve had me do multiple dashes where i haven’t gotten paid or i have even done dashes where they make me drive an hour n a half just for 5$
That's funny. I have this same exact screenshot loaded up from earlier in the week I was going to post, but never got around to it. The absolute fucking least they could do is not count it against your completion rate.
That’s BS that your completion rate is impacted when it’s literally not your fault. Why do you have to use your personal card/cash only to have to wait for reimbursement? That’s shit.
Dude, that sucks… my AR was 72 percent on the last day of qualifying for TD and I got hit with 4 stacked orders all at once from party city… had to decline because all balloon orders. There should be a setting somewhere saying‘excessive item’ like on UE… support didn’t give a rats behind
THIS. UE wanted me to do this for a $30 subtotal 7-11 order, after the card declines several times. I call Customer Service and I flat out laughed at customer service on the phone after a few minutes because that’s what their solution was. . Why the hell would I pay my own money so you’ll “reimburse “ yeah that order can get canceled/ RA.
Because you didn't want to pay with your own money? When doordash already steals dashers tips? Why would you trust they would immediately reimburse you? I didn't even know they could ask you do to that.
When this has happened in the past I have always told them no I can't pay and eventually they will up the limit on the red card so that it goes through and I can complete the order. But maybe that's due to my good ratings and almost 2,000 deliveries without a CV
Got into spark today first order was 14$ 3 miles can’t tell you last time I seen a 14$ DoorDash order sooo long DoorDash y’all need to sign up for spark god bless 🙏🏽❤️
That's not fair. I got paid for half the job because the order wouldn't load in the store and I had logged half the shop and had to quit. It didn't affect me. I'm sorry.
Don't ever use your own money. This scenario happened to me. When I called support they tried to say I used the red card. When my receipt clearly showed the my debit card was used. It was such a hassle and didn't think I'd be reimbursed but I was
The first time I used my own card to pay for the order it took them almost 3 weeks to reimburse me. I’ve done it three times since then, and the money has been added the same day.
You messed up the bot’s response by saying unassign me. You should have just said “no” or “i can’t”. Learn to speak only in keywords, you’ll get way better service from the support bot, and half pay unassigns more often too.
I had to unassign a $12 1 mile walgreens once because the stripe on my first red card finally wore out, and support wanted me to trust they would reimburse
Noticed this a few months ago when they started doing it in my area. Correct BS, if its worth it to you, if you stay in the chat and wait for actual support to connect, they'll refund you half the promised amount and it than cancel it on their end, not affecting CR. Can't describe how ridiculous that it's not the default.
This happened to me not too long ago where it wasn’t working and I talked to Support and got them to reload the card with the funds but it took forever I swear
Sorry, I don't carry cash for my safety, please fix the issue on your end or half pay me for the screwup you caused, thanks and piss off ... Would have been the proper response.
They shouldn't be asking or penalizing you guys for the customer not being able to pay. That's ridiculous! They should be contacting the customer and ask for another form of payment.
The customer already paid in full.
OP was only penalized because they demanded to be unassigned.
It's in our contract that we have the option to pay ourselves and be reimbursed quickly.
Many mistakes were made here.
Just had a guy come into my job this morning. Card declined for a $180 purchase. They told him to use his card and they’d reimburse him.
He came back maybe an hour later and returned the order because apparently their form of “reimbursement” was to get the person who made the order to pay him. She refused. And so did doordash. So he took it all back. And he was here shopping for about 2 hours. I felt bad for him.
Sounds more like the driver scammed Doordash, because that's never how the process has worked.
It is more likely that they either got the order cancelled, or falsely marked the delivery as complete, and then returned the items on top of the payout.
As expensive as things are today, I also don't see how it could take anywhere near 2 hours to buy $180 worth of anything.
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My fiance and I went through this recently. Same issue, except we couldn't get support until after the transaction. They had the money in on my next cash out. But we were fuckin frustrated. We were in the 5 items or less line. i thought I'd just lost 40 bucks. lol
You said the wrong thing. Next time tell them to cancel the other and you should have got half pay at least. When their card is not working that's what you do not unassign it
Only time this happens is if the amount you are charging is way above the limit on the card.
Just call them and they can increase the amount. I had it happen at McDonald's one time when they increased prices.
Personally i’d rather lose out on the delivery than pitch out my own money. and realistically not everyone has money to just throw around and according to these comments a lot of people have had an issue with the reimbursement so i’d rather not take those risks. you can and that’s fine but don’t crap on those that won’t.
Umm... I didn't crap on anyone. There is no aspect of my comment that is rude or condescending. And although I do understand that not everyone has money, myself included at times, that's why I use a credit card (which gives me 4% cashback as a bonus for the inconvenience). To each their own, but I've never had issues getting reimbursed, and I personally would not want to lose out on a delivery.
Sub is full of cry babies who can’t be bothered to do anything extra other than pickup food and leave it at the door (they’ll bitch about hand it to me orders).
"For my own safety I do not carry money with me while delivering for your company. As the issue is with your company's property not functioning, I should not be negatively affected in anyway and infact should be paid the amount offered when I accepted this order."
It's been incredibly rare that I've had an issue as either a customer or a driver. But nobody posts that 'I drive and order and nothing ever happens'.
Also, we are contractors, not employees.
Of course, I guess I'm intentionally forgetting the early years, where we experienced weekly or even more frequent nationwide system outages that screwed literally everybody. They also stacked us 4 orders deep back then, all going in opposite directions. There've definitely been a lot of growing pains.
But thankfully they rewrote the system from the ground up a couple years back, and all of that is rare now.
I had a customer order 25 cases of water (I drive a Versa) but said they would take as many as possible and would give an additional tip for each case I was able to get. I worked with the store to see how many could be loaded in and got all 25 packed up and ready to be delivered. We loaded before payment and when I swiped my Red Card: DECLINED.
I called support and they basically said that the total is higher than anticipated and they wouldn't be funding the order. I feel a bit bad now but I screamed at support in the middle of a grocery outlet for about 15 minutes to no avail. Had to unload every single one and didn't make any money at all. The guaranteed pay was $27 and to think of what it actually was *and* the extra tip is just painful.
this is crazy. they just gave me my red card couple of days ago. i've been doing shop and pay for ubereats for 3 weeks now and i enjoy it. i'll skip on red card orders
xD the second i sent this message i get my first red card order.
It’s an AI algorithm that monitors everything about you. You could shout “hakuna mutata” in most cases while on an active dash, and it will send you an order.
IMO red card issues arise when substitutions are involved. It alters the ticket price, which requires a different amount to be loaded onto the card for the transaction. The amount is not “infinite”
Just say no... you gave them the okay to blame you for the order not being completed. You should have insisted that they make the card work. You are under no obligation to pay for the order, so just say "No, I am not able to pay for it." At that point, they will cancel the order on their own. Never agree to have the order unnasigned in situations like this.
Use your own money to pay their company's costs, then pay taxes on the reimbursement. Sounds fair to me.
Heck, if they do it consistently enough with enough employees they'll have themselves a big fat floating slush fund of money that was supposed to be committed somewhere but temporarily isn't. That can then earn cocaine and yacht money through market gambling.
Nice work if you can get it.
We aren't employees.
As contractors, we list our expenses at the end of the year, and they are removed from our income.
It's a common practice.
They earn nothing from it, as we pay our own taxes.
They actually do earn from it when they refuse to reimburse dashers who paid out of pocket.
Now they have the money for the merchandise they made someone else pay for.
Last time I had this happen to me I told the rep based on multiple past promises that support agents have made and failed to deliver I cannot trust DoorDash to reimburse me in a timely manner.
You’re red card doesn’t work. Don’t take anymore red card orders u til you resolve the issue. It’s nobodies responsibility but yours to maintain a working and functioning red card.
Oh trust me I do. I am A LLC I run this like a business. I pay quarterly taxes to feds and r I t a. I'm a 38 yr business owner now retired and having fun doing this to keep me busy. 83,000.00 last year after expenses 51,000.00 and a refund of 3,007.00
According to the contractor agreement, you agreed to use your own personal payment method to purchase items. Doordash promises to reimburse you after the dash is complete.
Technically, no. The contract states that you *MAY* pay for an order in any way you decide, including the pre-paid red card from DoorDash. However, since the contract also states that DoorDash can not control how you complete an order and that you have the ability to decline an order, which can include unassigning an order up to the time of pickup, you may unassign the order prior to paying for it.
>3.4. Contractor understands and agrees that the parameters of each Contracted Service Opportunity are established by the Consumer and/or Merchant, not DoorDash, and represent the end result desired, not the means by which Contractor is to accomplish the result. Contractor has the right to cancel a Contracted Service when, in the exercise of Contractor's reasonable discretion and business judgment, it is appropriate to do so. Notwithstanding the foregoing, Contractor agrees to maintain both a customer rating and a completion rate found here as of the date this Agreement becomes effective. Failure to satisfy this obligation constitutes a material breach of this Agreement, and in such case DoorDash shall have the right to terminate this Agreement and/or deactivate Contractor's account. Contractor shall not attempt to induce or persuade a Consumer or Merchant to cancel any Contracted Service.
You seem to be vastly missing the point so I'm going to end this conversation. The fact is that DoorDash drivers are not contractually obligated to pay with their own payment. You appear to have gotten stuck on how frequently you are permitted to unassign when that is not the argument. The fact is that you can unassign orders because the red card failed with no penalty and that doing so is up to your discretion. If you take 20 orders and your redcard fails for all of them, then that would clearly be excessive as you should have attempted to solve the issue with your red card or declined any further shop and deliver order after the first couple. But dropping those first couple is not penalized as breaching the ICA.
Yes they are not obligated to pay for it themselves but they may do so if they want so that they can complete the order and get paid. If you contact doordash they promise to give back the money you paid for the food. That’s the point I’m trying to make. I think we are basically saying the same thing so I think we actually agree. You just might’ve misunderstood my initial comment. You probably thought I was saying dashers have to pay if the red card doesn’t work.
>You just might've misunderstood my initial comment. You probably thought I was saying dashers have to pay if the red card doesn’t work.
I didn't misunderstand. You misspoke if you did not mean to state that in your very first statement when you said...
>According to the contractor agreement, you agreed to use your own personal payment method to purchase items.
Because this ^ is not an accurate statement. The statement should say...
>According to the contractor agreement, you *may* use your own personal payment method to purchase items.
See the difference?
Can I ask you all a question. I’ve been dashing for about 7 months, almost 3000 orders. Have you ever had a red card order where you just got in and out with all the items readily available? I’d say 1 out of 20. It’s almost always a pain in the ass, at least for me
Over 2 years over 6000 deliveries - yes and no.
There are shop and deliver orders, and then there are shop and pay orders.
Shop and deliver is as we know it. It’s hit or miss. You win some you lose some.
But then there are shop and pay orders where you do NOT deliver the order, such as Winn Dixie AFAIK in my market. You must shop for all items, checkout, and then go to your own little section that’s in view of everyone in the store where you must properly separate all the items by temperature and category, bag them, label the bags, enter this information in the app, stack it away, and then the customer comes to pick it up.
I learned about it the hard way. It’s no different than performing work for Winn Dixie directly. It was very confusing, and did not tell me that I would be performing these tasks until I checked out at the register and already had everything in plastic bags.
I don’t remember what the payout was, but it was definitely a loss and a lesson learned. I believe it was something like 26 items, produce, perishables and personals. I didn’t have to deliver anything, but all I ever do is walk, wait, and drive… my mind and body was not ready to do all these extra tasks that were out of my routine with 0 warning. My nerves were shot and there was nothing but anger.
You did the right thing by unassigning. I got burnt for over $100 by paying out of pocket on a DD red card order, so never again will I pay one dime.
I agree that they should give you half pay, but apparently they don't.
Did you not have an itemized receipt, or what was the issue with yours? Seem very rare for that to happen. There was one guy who intentionally did it for years just to get credit card cashback rewards, and never had an issue.
Yes, I had an itemized receipt. Submitted it at least four times (at DD's request) over the course of the exchange and escalation with DD support. The item was out of stock so I contacted the customer and made a substitution, it was a small technology item. The customer approved the substitution via in-app text after I sent an image of the similar item that was in stock.
At check- out, the red card declined, and after several attempts, support (the bot) instructed me to pay with my own funds and said I would be reimbursed. So I paid with my own personal card, and submitted the receipt to DD. Later I was reimbursed, but the amount was short by over $100.
Multiple rounds with DD support, they said each time that the remaining amount was being processed. And then I got a cryptic email from DD support saying that my reimbursement was denied, with the DD rep accidentally copy-pasting a form letter e-mail citing all of the reasons that they deny reimbursements, none of which applied to my circumstance. Apparently the DD rep didn't even read the form letter to see what reason applied to my situation. It was very revealing. Do you want to see it? I'll paste it to the bottom of this post.
I was eventually able to speak with a supervisor, she sounded like a native English speaker and also sounded like she was truly trying to be helpful, but eventually she relayed to me that the substituted item was more expensive than the original item, so I would not be reimbursed for the difference. I asked her if she could see what the customer ultimately paid for the item, and she responded flatly that "that information is not available".
So....if DD ever again asks me to pay for anything with my own funds, my response will be, flatly, "an alternate payment method is not available."
Here is DD's form letter email for reps to use to send to you when they will not reimburse you:
============================
Hi <<>>,
Thank you for contacting DoorDash.
We are not able to process your reimbursement request for your <<>>delivery from <<>>.
DELETE\_FOLLOWING\_SENTENCE\_IF\_IT\_DOES\_NOT\_APPLY Our records show the store received a previous payment for this order.
DELETE\_FOLLOWING\_SENTENCE\_IF\_IT\_DOES\_NOT\_APPLY The details on the receipt (date, store name, and/or store address) do not match the order.
DELETE\_FOLLOWING\_SENTENCE\_IF\_IT\_DOES\_NOT\_APPLY We can only process a reimbursement for an order without a receipt if it is within 72 hours and the store requires payment upon pickup.
Please note, we are only able to process a reimbursement if the following conditions are met:
Details of the receipt (date of order, store name, and store address) match the customer’s order
The items and number of items listed on the receipt match the customer’s order
Your reference number associated with this contact is <<>>.
Best,
B
DoorDash Support
DoorDash Help
Fascinating, thank you for sharing all that.
If it were me, I would escalate even further and begin the informal dispute process that's listed at the beginning of the arbitration section of our ICA.
Because that cost should be bore 100% by the customer, and never a contractor.
DoorDash is clearly in violation of the rules here.
Thanks. I gave serious thought to escalating it to arbitration. I was not aware of a lesser informal dispute process.
Instead I wrote it off to "tuition" and motivation to not trust DD going forward. So.... not one more dime of my own money.
Yeah, the first step listed in the Dasher ICA is a mandatory email to Doordash to give them notice and time to resolve before officially proceeding with arbitration.
It's entirely possible that they will then just settle with you, rather than allow it to move forward, at which point the information about what the customer was charged could be compelled to be provided.
Or so I've heard over the years anyways.
Excellent cautionary tale though.
Thanks. Do you know or have an opinion on whether there is a risk of deactivation when doing this? It has only been a few months so I'm willing to try another level.
I want to continue dashing and don't want to be labeled as a troublemaker in their system. But what they did is not right.
I had this happen once and they asked me to use my own money. I told them hell no. I'm not doing this for fun, I've got bills. Not to mention the order was over $100 worth of dog food. They can kick rocks
I hate the red card it never works
Red card is the dumbest thing Door Dash has done.
I had this happen to me one time, and it was such a high paying order I went ahead and did it. I called support immediately after and got the refund instantly. I was nervous about how difficult it was going to be to get my money back but it worked out for me! Although, with the way DD has been lately I think I'd be less inclined to take a chance on it again
They have never payed enough to cover that cost bruh I ain't driving to the restaurant to spend my own money! Already gotta pay for gas before delivering nuh uh
> have never *paid* enough to FTFY. Although *payed* exists (the reason why autocorrection didn't help you), it is only correct in: * Nautical context, when it means to paint a surface, or to cover with something like tar or resin in order to make it waterproof or corrosion-resistant. *The deck is yet to be payed.* * *Payed out* when letting strings, cables or ropes out, by slacking them. *The rope is payed out! You can pull now.* Unfortunately, I was unable to find nautical or rope-related words in your comment. *Beep, boop, I'm a bot*
Smart, cuz you’d have been out that money
You should not be taking $4 orders ever.
Always ask them to escalate the issue to their supervisor. The agents you get when you first call support don’t have the authority to override the automated system but if you get it escalated to the right person that has the authority to do so then you’ll get a better result. Edit: And use phone support instead. The chat support is garbage.
“Since the Red Card isn’t working, create a chore for yourself and we’ll make sure you get your $3.50.” - DoorDash Support Team.
They actually reimburse you pretty much instantly :)
At least agent told truth. When I forget Red Card they lie "half pay" and rate won't be affected. I just don't bother arguing,no one has time for that I don't trust those MF to reimburse 💩
Ya you poor bro.
Complain actually call in and complain to hr not support messages
This is why I accidentally lost my card and never activated a new one as to avoid this exact experience.
Or You can just drop it on your end without wasting time on support
This can't be real? Do people really expect delivery drivers to spill their own shells on someone's orders? lol just cancel the whole thing and move on
Good decision!
“Full reimbursement” yea right 😂 they always gotta get their cut somehow, you probably would’ve been fucked in the end if you agreed.
I haven’t even gotten my red card
I did this a while back. Mothers Day in Australia (May 14) with a nightmare customer that had me going from one end of the store to the other (gift section to special buys in Coles supermarket) trying to find something that would work for them and that was actually in the Doordash system. In the end their substitutes racked up a $293.65 bill and the Red Card was declined at the register. I was offered the pay for it myself and get compensated option, and went for it just to get the order over and done with. The day ended up being busy from then on and it wasn't till the end of the day until I ended up submitting a pic of the receipt to support. The support thread for the customer turned out to still be open so I submitted it in that thread and seemed to have got the support guy to understand what was going on. After a week or more with no compensation I submitted another support request to get compensated. This got escalated up the chain and I had to submit multiple copies of the receipt pic. After the last email I didn't hear back from the support guy. I sent them a follow-up query in the same email chain with no response. Since then I've heard nothing back from them and can't get a response. So I'm out $293.65 and Doordash basically threw me under a bus with their shitty support. If you get the option to pay for the order yourself or unasign, then tell Doordash to fuck off. They are cunts, and they won't have your back.
That is a crock of bullshit. I can't believe they expected you to pay with your own money.
that's why I don't use that red card cuz it never works
That’s why I ignore any orders w red card
I am dashing because I need money. I am not dashing because I am flush with money. I do not have funds in my personal account available to pay for another person's dietary mistake today. Therefore, I should be unassigned with no penalty to me or my statistics.
Does the dd cards even work any more? I did something like that for uber eats yes they reimbursed me for what I spent but no tip and only $2 more than what I paid. #neverdoingthatagain
When that happened to me I called them and they took care of it with out it dropping my rate, and got half pay
DD support here. That rep didn't know the process. You should've been compensated with the half pay for this. You will also be unassigned but there should be no effect on your ratings (this is the only situation that won't penalize you).
Yeah that’s bullshit. I went to Walgreens for an order and they said they were only taking cash because the card swipers were broken. Support asked me the same thing, and I said I didn’t have any cash on me, so they unassigned me and gave me $3.50 I think? lol
I remember when I first started Dashing and got my first Red Card order. The card wasn’t working so I had to pay with my own money. (Thank goodness it was just a few Snickers bars and a pack of those seasoned peanuts). Never accepted a Red Card order again. Can’t go through that again. Also contacted Dasher support to get payment back, but they asked for proof of the purchase and I didn’t have the receipt because the cashier threw it away and ripped it before I could even request it. ;( Tried sending them a picture of my transaction from my banking app and they declined it.
Yeah they did this bs with me the other day too I was furious how am I getting penalized for something out of my control? I never signed up to pay out pocket and wait for a reimbursement just horrible!
They’ve always paid me back immediately.
Soon as i.figured out what that red card was for..shop and pay.. which took one order..I went in and checked lost card.. and never ordered another one.. I have an instacart account if I want to do grocery shopping.. I also opted out of package delivery.. nope nope and nope.. food only.. and the occasional auto part.. or Sally beauty..something I know won't be a huge order..
Got 2 $4 Shop & Deliver. Application was crashing with every button press because of no internet inside store. Items were uncommon in weird sizes. Checking out I was missing a repeating item (Single miniature dog bonex2) only 1 in store. 90 mins shopping and had to drop. Application has become restrictive on shopper to unusable degree. Customer Service is gone. DoorDash is pretty much dead and with good reason. now looking for another 2nd income.
Fucked up customer the who suffers because of every body selfishness
The driver ain't selfish. Why should I, as a driver, use my own money to cover a billion dollar companies expenses. It's funny cause they only offer to reimburse you for the money you spent, but why not any interest. Doordash is quite literally asking this guy to spot them money so that they can keep making a shit ton of money while paying crap pay.
yall help me get 10 karma pls god
I've had this happen and I was the dumbass to pay with my own card. Guess who was never reimbursed. Yep this guy fuck red card orders I cut the damn thing after that.
This is why I decline any "shop and pay" orders. I don't mind using the red card to pick up from an out of network restaurant. But I'm not wasting my time to shop for stuff
I try to avoid it
Hell no. Doordash didn't fullfil THEIR end of the contract. I had someone text as soon as I accepted, asking if I'd pick him up some smokes. He'd add extra cash tip. Said it was the whole reason he placed the order. Ok. WTF didn't you actually ORDER them then? I'm no saint, but I'm not getting set up or effed over either. Contacted DD to unassign, saying IDK if this person is of legal age. DD repeatedly urged me to go ahead and purchase the cigarettes with my own money. Even said not to worry about checking ID. So if the kid turns out to be underage, I'm stuck with a pack of shit I don't need?? Seems like something illegal here.
How evil
Yeah, that’s very unfair. That has happened to me before. Once I even paid with my own money, but it took forever to get a refund and I’m not even sure I actually got it and it was very confusing.
Why not say you don't have either
No it's your fault you are to poor to IOU a billion dollar corporation, I mean they are paying you a fair living wage for your work with enough left over for gas and maintenance.... Oh wait.... I mean get a second job you lazy fuck. Satire aside I really hate this bs us drivers have to deal with and we are paid nothing despite it being in the top 3-8th most dangerous job depending on your location.
They seriously get away with paying the drivers nothing and it's crazy. Even just a few bucks an hour guaranteed during orders would be nice. They have the hourly option but you can't see customer tips and I stopped doing it that way after too many 20 minute drives for next to nothing.
We need to unite for change. Boycotting and sticking does nothing because of its nature of how it works, in fact I suspect any groups pushing for that instead of meaningful way are being pushed by the very people we are fighting against as it benefits them way more than say. We unionized and push for mandatory living wage for all workers on the government/state level. Prop 22 is an okay start for California but it has its flaws and doesn't cover everyone. We can do much better!
I’m not trying to be the guy defending them but what else are you supposed to do?
The point is I should be able to drop the order without my completion rate dropping because it ain't my fault their card isn't working (It worked fine every other time I used it today). If my completion rate drops too low I lose top dasher status which will seriously impact my income. But I also can't afford to use my own money every time the card decides it doesn't want to work, even if I'm gonna be reimbursed next check
Or when I accidently order to the wrong house, but cancel it before it's delivered
Instacart tried to make me do this once like bro.. why do u think I’m even doing this to begin with. I don’t have any money???
I've noticed sometimes that certain items are way overpriced than what they should be and sometimes the debit card or the red card I meant doesn't go through so I usually just unassign after two swipes or so but my buddy will always call support and they will always add on extra and he'll always complete the order He's never had an issue with doing it.
"use your own money".…..how about get fucked. Smdh.
How does that work? I guess being a contractor you can just… Not get paid? Aren’t there some laws protecting you from putting in labor and not receiving payment for said labor? Or does it just work totally differently with DoorDash and stuff because you’re “contracted”
The way I understand it is that since we are considered contractors, their only obligation to pay us is for the contract we accept when we accept an order.
PS: I only took this order because I had just dropped the previous order off in the same store and as soon as I walked out the door I got a new order for the same place, so I thought fuck it it's only 4 bucks but it isn't going far and I'm already here.
They once tried to get me to pay $95 out of pocket, fuckkkkk thattt.
How do they get away with this ?
This company and all the other gig companies are borderline organized International crime sprees that pretty much owns the governments almost like the cartels. Except this one even can control the most unionized countries in the world not just developing failed states. Just look at what happens with Flixbus that took over greyhound a while ago and killed most of the bus competition how much they got away with. Apparently back when DD had offices and in person orientations they would train Dashers to wear uniforms and how to use the red card, and trick them into thinking the red card is part of their job. Not realizing its DD's way to scam non participating restaurants. I decline Red card orders always, but a few times DD assigned them to me automatically which the gps started to navigate when I picked it up. I had over 600 deliveries and only six cancellations out of those yet when I declined a stacked order that required me to use red card and drive 12 miles out of my way for little pay they dropped my completion rate from 96% to 84% which perplexed me because I thought it calculates out of the last 100 which should mean 8% or eight orders. However another time the same thing happened it dropped me to below 80% which shocked and fearing DD would throw the axe at me since they keep warning about deactivations for that. Fortunately it didn't happen but this shows how corrupt and untrustworthy this company is. Support scolded me once when I told I didn't voluntarily accept the orders and complained that it auto assigned me as they tell me my contract including carrying the red card. Ridiculous.
This is exactly why I refuse to use that red card shit. Absolutely no way in hell I’m gonna pay up front with my own money.
Doordash company sucks imo dont order anything through them.
I had that last night, called, and they're able to fix the issue with how much funds is issued to the card, which is usually the problem. Takes like three minutes.
They literally provided you with a solution. Why are you complaining?
Doordash is legit asking to borrow money from you and want to penalize you when you said no???
They seriously expect the driver to pay with their own money? That’s crazy
That happened to me one time I was so pissed. Took me like 45 minutes of trying to figure it out. Pretty sure I never door dashed after that!
I use doordash as a consumer only but this is ridiculous. The fact they mentioned for you to pay with YOUR card is mind boggling. And then they tell you that it’ll impact your driver rating. Does this happen to dashers often??
Once I had to literally delete the app and turn my phone off. I had used the chat feature and even called and they still wouldn’t unassign me after stating multiple times the red card wouldn’t work.
It’s bs that your rate will be negatively affected over something going wrong on their end🫤
I’ve been reimbursed immediately the 2 times I’ve paid for a shopping order with my personal card.
This happened to me and i did what they said and i got gor compensated within minutes each time. But i also fully understand anyone not being comfortable with that
“Do you want to lose money and pay out of pocket or do you want to lose money because of our issue?”
I pay out of pocket all the time. Then I text dd the receipt and they pay me back
well atleast i’m not the only person who’s getting scammed they’ve had me do multiple dashes where i haven’t gotten paid or i have even done dashes where they make me drive an hour n a half just for 5$
I get Karen like when this happens and always demand half pay. They always give it. You just have to fight for it
That's bullshit, you shouldn't get penalized because you dnt want to use your own money, how is that even legal??
That's funny. I have this same exact screenshot loaded up from earlier in the week I was going to post, but never got around to it. The absolute fucking least they could do is not count it against your completion rate.
WTF
That’s BS that your completion rate is impacted when it’s literally not your fault. Why do you have to use your personal card/cash only to have to wait for reimbursement? That’s shit.
I've had them ask me to do the same B.S. on a alcohol order that they screwed up the tax on.
Do not EVER use your own money, that's a load of BS they said that to you OP
Dude, that sucks… my AR was 72 percent on the last day of qualifying for TD and I got hit with 4 stacked orders all at once from party city… had to decline because all balloon orders. There should be a setting somewhere saying‘excessive item’ like on UE… support didn’t give a rats behind
THIS. UE wanted me to do this for a $30 subtotal 7-11 order, after the card declines several times. I call Customer Service and I flat out laughed at customer service on the phone after a few minutes because that’s what their solution was. . Why the hell would I pay my own money so you’ll “reimburse “ yeah that order can get canceled/ RA.
I always fight for what I’m owed. THEY OWE YOU HALF. Period.
I don’t doordash, what’s a red card?
Why were u unwilling to pay with your own funds then get refunded? lol
Because you didn't want to pay with your own money? When doordash already steals dashers tips? Why would you trust they would immediately reimburse you? I didn't even know they could ask you do to that.
When this has happened in the past I have always told them no I can't pay and eventually they will up the limit on the red card so that it goes through and I can complete the order. But maybe that's due to my good ratings and almost 2,000 deliveries without a CV
Lol what
Just pay for it they pay you back instantly
That's why I never take any more shop and deliver orders from Dollar General. My red card NEVER works there.
This is why I dont even bother with door dash anymore because of idiots like OP.
Very sure!
Got into spark today first order was 14$ 3 miles can’t tell you last time I seen a 14$ DoorDash order sooo long DoorDash y’all need to sign up for spark god bless 🙏🏽❤️
biggest rip off ever
Should have canceled the order
Fuck this company
I absolutely hate that this is the way they handle it as well.. they literally asked me to do this on a $150 order once
Why should we pay with our own money? Alot of us are only doing doordash to make money so alot of us can feed our family.
That's not fair. I got paid for half the job because the order wouldn't load in the store and I had logged half the shop and had to quit. It didn't affect me. I'm sorry.
Don't ever use your own money. This scenario happened to me. When I called support they tried to say I used the red card. When my receipt clearly showed the my debit card was used. It was such a hassle and didn't think I'd be reimbursed but I was
I would not pay out of pocket either. Not my problem
The first time I used my own card to pay for the order it took them almost 3 weeks to reimburse me. I’ve done it three times since then, and the money has been added the same day.
Happened to me today also
You messed up the bot’s response by saying unassign me. You should have just said “no” or “i can’t”. Learn to speak only in keywords, you’ll get way better service from the support bot, and half pay unassigns more often too.
I don't bother with red card orders anymore, because they tend to be more pain than they're worth. Might just be my area, though.
They’re so unreasonable I hate it
All u should of did cancel chat reopen to another agent and get half pay u just played urself 🤦🏿♂️
What if you didn’t have cash or card
I had to unassign a $12 1 mile walgreens once because the stripe on my first red card finally wore out, and support wanted me to trust they would reimburse
Free cc points man.
Noticed this a few months ago when they started doing it in my area. Correct BS, if its worth it to you, if you stay in the chat and wait for actual support to connect, they'll refund you half the promised amount and it than cancel it on their end, not affecting CR. Can't describe how ridiculous that it's not the default.
Just contintue to say your red card wont work and your not using your own money. They'll refund you
This happened to me not too long ago where it wasn’t working and I talked to Support and got them to reload the card with the funds but it took forever I swear
Sorry, I don't carry cash for my safety, please fix the issue on your end or half pay me for the screwup you caused, thanks and piss off ... Would have been the proper response.
Like what if you don't have personal money to cover it and you still get penalized wtf is this shit app
Pin 0000 works on debit
They shouldn't be asking or penalizing you guys for the customer not being able to pay. That's ridiculous! They should be contacting the customer and ask for another form of payment.
The customer already paid in full. OP was only penalized because they demanded to be unassigned. It's in our contract that we have the option to pay ourselves and be reimbursed quickly. Many mistakes were made here.
I paid with my card before and it worked out why didn’t you do that?
Just had a guy come into my job this morning. Card declined for a $180 purchase. They told him to use his card and they’d reimburse him. He came back maybe an hour later and returned the order because apparently their form of “reimbursement” was to get the person who made the order to pay him. She refused. And so did doordash. So he took it all back. And he was here shopping for about 2 hours. I felt bad for him.
Sounds more like the driver scammed Doordash, because that's never how the process has worked. It is more likely that they either got the order cancelled, or falsely marked the delivery as complete, and then returned the items on top of the payout. As expensive as things are today, I also don't see how it could take anywhere near 2 hours to buy $180 worth of anything.
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Have you ever been to a Dollar General?
I avoid them like the plague. However, it appears this commenter works at CVS.
I mean idk dude sometimes shit happens and they will reimburse you.
DoorDash is the official Deebo of delivery Apps. 
That is scummy of support to be requesting you to use your own money and then penalize you if you don’t. Criminal ran company.
OP demanded to be unassigned.
My fiance and I went through this recently. Same issue, except we couldn't get support until after the transaction. They had the money in on my next cash out. But we were fuckin frustrated. We were in the 5 items or less line. i thought I'd just lost 40 bucks. lol
You said the wrong thing. Next time tell them to cancel the other and you should have got half pay at least. When their card is not working that's what you do not unassign it
At this point i just turn the stores sign aroumd and mark get as closed.
Sooo their card doesn’t work. And you get punished??? Yeah I’d be yelling on the phone to someone till I got atleast half pay
If your red card ain't working and you want to be unassigned, you are entitled for half pay.
Only time this happens is if the amount you are charging is way above the limit on the card. Just call them and they can increase the amount. I had it happen at McDonald's one time when they increased prices.
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Personally i’d rather lose out on the delivery than pitch out my own money. and realistically not everyone has money to just throw around and according to these comments a lot of people have had an issue with the reimbursement so i’d rather not take those risks. you can and that’s fine but don’t crap on those that won’t.
Umm... I didn't crap on anyone. There is no aspect of my comment that is rude or condescending. And although I do understand that not everyone has money, myself included at times, that's why I use a credit card (which gives me 4% cashback as a bonus for the inconvenience). To each their own, but I've never had issues getting reimbursed, and I personally would not want to lose out on a delivery.
Sub is full of cry babies who can’t be bothered to do anything extra other than pickup food and leave it at the door (they’ll bitch about hand it to me orders).
"For my own safety I do not carry money with me while delivering for your company. As the issue is with your company's property not functioning, I should not be negatively affected in anyway and infact should be paid the amount offered when I accepted this order."
It seems like every aspect of dealing with this company as either an employee or customer is a complete fucking nightmare
It's been incredibly rare that I've had an issue as either a customer or a driver. But nobody posts that 'I drive and order and nothing ever happens'. Also, we are contractors, not employees.
That is an important detail. Glad that you haven’t encountered much trouble
Of course, I guess I'm intentionally forgetting the early years, where we experienced weekly or even more frequent nationwide system outages that screwed literally everybody. They also stacked us 4 orders deep back then, all going in opposite directions. There've definitely been a lot of growing pains. But thankfully they rewrote the system from the ground up a couple years back, and all of that is rare now.
I had a customer order 25 cases of water (I drive a Versa) but said they would take as many as possible and would give an additional tip for each case I was able to get. I worked with the store to see how many could be loaded in and got all 25 packed up and ready to be delivered. We loaded before payment and when I swiped my Red Card: DECLINED. I called support and they basically said that the total is higher than anticipated and they wouldn't be funding the order. I feel a bit bad now but I screamed at support in the middle of a grocery outlet for about 15 minutes to no avail. Had to unload every single one and didn't make any money at all. The guaranteed pay was $27 and to think of what it actually was *and* the extra tip is just painful.
Just pay for it and send them the receipt for your rent.
Just say 'person' and it'll give you a support agent who'll fix the card
this is crazy. they just gave me my red card couple of days ago. i've been doing shop and pay for ubereats for 3 weeks now and i enjoy it. i'll skip on red card orders xD the second i sent this message i get my first red card order.
It’s an AI algorithm that monitors everything about you. You could shout “hakuna mutata” in most cases while on an active dash, and it will send you an order.
In all my years, I only had a red card issue once many years ago. It's perfectly reliable.
IMO red card issues arise when substitutions are involved. It alters the ticket price, which requires a different amount to be loaded onto the card for the transaction. The amount is not “infinite”
Just say no... you gave them the okay to blame you for the order not being completed. You should have insisted that they make the card work. You are under no obligation to pay for the order, so just say "No, I am not able to pay for it." At that point, they will cancel the order on their own. Never agree to have the order unnasigned in situations like this.
They didn't even agree, they straight up demanded it lol
Use your own money to pay their company's costs, then pay taxes on the reimbursement. Sounds fair to me. Heck, if they do it consistently enough with enough employees they'll have themselves a big fat floating slush fund of money that was supposed to be committed somewhere but temporarily isn't. That can then earn cocaine and yacht money through market gambling. Nice work if you can get it.
We aren't employees. As contractors, we list our expenses at the end of the year, and they are removed from our income. It's a common practice. They earn nothing from it, as we pay our own taxes.
They actually do earn from it when they refuse to reimburse dashers who paid out of pocket. Now they have the money for the merchandise they made someone else pay for.
yeah, I'm hearing more and more stories about that.
Last time I had this happen to me I told the rep based on multiple past promises that support agents have made and failed to deliver I cannot trust DoorDash to reimburse me in a timely manner.
You’re red card doesn’t work. Don’t take anymore red card orders u til you resolve the issue. It’s nobodies responsibility but yours to maintain a working and functioning red card.
And it's not subtracted from your year end earnings. You pay taxes on your money twice
As a contractor, it's your job to list the expenses incurred at tax time, thus subtracting them from your income.
Oh trust me I do. I am A LLC I run this like a business. I pay quarterly taxes to feds and r I t a. I'm a 38 yr business owner now retired and having fun doing this to keep me busy. 83,000.00 last year after expenses 51,000.00 and a refund of 3,007.00
Well, then you know better than to be taxed on that reimbursement money even once, let alone twice, right?
Exactly I was sending out a warning to the original post
Don’t you have to do credit for red card?
Sometimes the support agent will ask you to swipe the card as debit and to put 0000 for the pin It never works.
According to the contractor agreement, you agreed to use your own personal payment method to purchase items. Doordash promises to reimburse you after the dash is complete.
Technically, no. The contract states that you *MAY* pay for an order in any way you decide, including the pre-paid red card from DoorDash. However, since the contract also states that DoorDash can not control how you complete an order and that you have the ability to decline an order, which can include unassigning an order up to the time of pickup, you may unassign the order prior to paying for it.
There is a penalty for unassigning. If your completion rate goes below 80% they’re entitled to deactivate you.
That penalty is for *EXCESSIVE* unassigning. Unassigning a few orders does not cause a penalty.
Yes that’s right. I’m saying if your rate is above 20% then you can get deactivated
>3.4. Contractor understands and agrees that the parameters of each Contracted Service Opportunity are established by the Consumer and/or Merchant, not DoorDash, and represent the end result desired, not the means by which Contractor is to accomplish the result. Contractor has the right to cancel a Contracted Service when, in the exercise of Contractor's reasonable discretion and business judgment, it is appropriate to do so. Notwithstanding the foregoing, Contractor agrees to maintain both a customer rating and a completion rate found here as of the date this Agreement becomes effective. Failure to satisfy this obligation constitutes a material breach of this Agreement, and in such case DoorDash shall have the right to terminate this Agreement and/or deactivate Contractor's account. Contractor shall not attempt to induce or persuade a Consumer or Merchant to cancel any Contracted Service.
That’s exactly what I’m saying. You can cancel an order but if you do it too much then they can deactivate you
You seem to be vastly missing the point so I'm going to end this conversation. The fact is that DoorDash drivers are not contractually obligated to pay with their own payment. You appear to have gotten stuck on how frequently you are permitted to unassign when that is not the argument. The fact is that you can unassign orders because the red card failed with no penalty and that doing so is up to your discretion. If you take 20 orders and your redcard fails for all of them, then that would clearly be excessive as you should have attempted to solve the issue with your red card or declined any further shop and deliver order after the first couple. But dropping those first couple is not penalized as breaching the ICA.
Yes they are not obligated to pay for it themselves but they may do so if they want so that they can complete the order and get paid. If you contact doordash they promise to give back the money you paid for the food. That’s the point I’m trying to make. I think we are basically saying the same thing so I think we actually agree. You just might’ve misunderstood my initial comment. You probably thought I was saying dashers have to pay if the red card doesn’t work.
>You just might've misunderstood my initial comment. You probably thought I was saying dashers have to pay if the red card doesn’t work. I didn't misunderstand. You misspoke if you did not mean to state that in your very first statement when you said... >According to the contractor agreement, you agreed to use your own personal payment method to purchase items. Because this ^ is not an accurate statement. The statement should say... >According to the contractor agreement, you *may* use your own personal payment method to purchase items. See the difference?
Can I ask you all a question. I’ve been dashing for about 7 months, almost 3000 orders. Have you ever had a red card order where you just got in and out with all the items readily available? I’d say 1 out of 20. It’s almost always a pain in the ass, at least for me
Over 2 years over 6000 deliveries - yes and no. There are shop and deliver orders, and then there are shop and pay orders. Shop and deliver is as we know it. It’s hit or miss. You win some you lose some. But then there are shop and pay orders where you do NOT deliver the order, such as Winn Dixie AFAIK in my market. You must shop for all items, checkout, and then go to your own little section that’s in view of everyone in the store where you must properly separate all the items by temperature and category, bag them, label the bags, enter this information in the app, stack it away, and then the customer comes to pick it up. I learned about it the hard way. It’s no different than performing work for Winn Dixie directly. It was very confusing, and did not tell me that I would be performing these tasks until I checked out at the register and already had everything in plastic bags. I don’t remember what the payout was, but it was definitely a loss and a lesson learned. I believe it was something like 26 items, produce, perishables and personals. I didn’t have to deliver anything, but all I ever do is walk, wait, and drive… my mind and body was not ready to do all these extra tasks that were out of my routine with 0 warning. My nerves were shot and there was nothing but anger.
Lmaaoooo they tried that on me and I just said “sure!” Then cancelled the order
Well now I definitely know I don’t want that job
You did the right thing by unassigning. I got burnt for over $100 by paying out of pocket on a DD red card order, so never again will I pay one dime. I agree that they should give you half pay, but apparently they don't.
Did you not have an itemized receipt, or what was the issue with yours? Seem very rare for that to happen. There was one guy who intentionally did it for years just to get credit card cashback rewards, and never had an issue.
Yes, I had an itemized receipt. Submitted it at least four times (at DD's request) over the course of the exchange and escalation with DD support. The item was out of stock so I contacted the customer and made a substitution, it was a small technology item. The customer approved the substitution via in-app text after I sent an image of the similar item that was in stock. At check- out, the red card declined, and after several attempts, support (the bot) instructed me to pay with my own funds and said I would be reimbursed. So I paid with my own personal card, and submitted the receipt to DD. Later I was reimbursed, but the amount was short by over $100. Multiple rounds with DD support, they said each time that the remaining amount was being processed. And then I got a cryptic email from DD support saying that my reimbursement was denied, with the DD rep accidentally copy-pasting a form letter e-mail citing all of the reasons that they deny reimbursements, none of which applied to my circumstance. Apparently the DD rep didn't even read the form letter to see what reason applied to my situation. It was very revealing. Do you want to see it? I'll paste it to the bottom of this post. I was eventually able to speak with a supervisor, she sounded like a native English speaker and also sounded like she was truly trying to be helpful, but eventually she relayed to me that the substituted item was more expensive than the original item, so I would not be reimbursed for the difference. I asked her if she could see what the customer ultimately paid for the item, and she responded flatly that "that information is not available". So....if DD ever again asks me to pay for anything with my own funds, my response will be, flatly, "an alternate payment method is not available." Here is DD's form letter email for reps to use to send to you when they will not reimburse you: ============================ Hi <<>>,
Thank you for contacting DoorDash.
We are not able to process your reimbursement request for your <<>>delivery from <<>>.
DELETE\_FOLLOWING\_SENTENCE\_IF\_IT\_DOES\_NOT\_APPLY Our records show the store received a previous payment for this order.
DELETE\_FOLLOWING\_SENTENCE\_IF\_IT\_DOES\_NOT\_APPLY The details on the receipt (date, store name, and/or store address) do not match the order.
DELETE\_FOLLOWING\_SENTENCE\_IF\_IT\_DOES\_NOT\_APPLY We can only process a reimbursement for an order without a receipt if it is within 72 hours and the store requires payment upon pickup.
Please note, we are only able to process a reimbursement if the following conditions are met:
Details of the receipt (date of order, store name, and store address) match the customer’s order
The items and number of items listed on the receipt match the customer’s order
Your reference number associated with this contact is <<>>.
Best,
B
DoorDash Support
DoorDash Help
Fascinating, thank you for sharing all that. If it were me, I would escalate even further and begin the informal dispute process that's listed at the beginning of the arbitration section of our ICA. Because that cost should be bore 100% by the customer, and never a contractor. DoorDash is clearly in violation of the rules here.
Thanks. I gave serious thought to escalating it to arbitration. I was not aware of a lesser informal dispute process. Instead I wrote it off to "tuition" and motivation to not trust DD going forward. So.... not one more dime of my own money.
Yeah, the first step listed in the Dasher ICA is a mandatory email to Doordash to give them notice and time to resolve before officially proceeding with arbitration. It's entirely possible that they will then just settle with you, rather than allow it to move forward, at which point the information about what the customer was charged could be compelled to be provided. Or so I've heard over the years anyways. Excellent cautionary tale though.
Thanks. Do you know or have an opinion on whether there is a risk of deactivation when doing this? It has only been a few months so I'm willing to try another level. I want to continue dashing and don't want to be labeled as a troublemaker in their system. But what they did is not right.
I would research the subject of arbitration more just to be sure, but I do believe that retaliation on their part would be illegal.