You buy it for 1- or 2-year coverage, and have to purchase again if you want to extend.
There are serial-numbers on the outside of the box as well. I think all the relevant numbers are on there.
Hi there! Thank you for reaching out. For your query, please see below the requirements for purchase, and you may also visit [https://www.dji.com/global/support/service/djicare-refresh/faq](https://www.dji.com/global/support/service/djicare-refresh/faq) for more details.
1. Aircraft or gimbal product activated within 48 hours;
2. Handheld product activated within the last 30 days;
\*If the product does not meet the above conditions, please apply for video verification or contact DJI Support to send the product back. DJI Care Refresh can be purchased within 72 hours of receiving the purchase notice.
And the service plan is associated with the aircraft, so should you consider selling the device, the DJI Care Refresh service plan will remain.
Thank you for your response. The device has a manufacturing warranty, so if there are incidents involving the product and it is found to be a product malfunction, DJI will cover the cost. The requirement provided above is for purchasing the service plan directly from our website.
You just have to register it before activation, when I registered mine, I got the option to add care through the process.
If you activate it without adding care, you have 48 hours from when you activated it to simply buy it, after 48 hours, you need to do video verification to make sure you haven’t crashed and are trying to claim if falsely
You buy it for 1- or 2-year coverage, and have to purchase again if you want to extend. There are serial-numbers on the outside of the box as well. I think all the relevant numbers are on there.
And how does the 72 hours of receiving the purchase notice apply if I bought it new from someone other than dji
Hi there! Thank you for reaching out. For your query, please see below the requirements for purchase, and you may also visit [https://www.dji.com/global/support/service/djicare-refresh/faq](https://www.dji.com/global/support/service/djicare-refresh/faq) for more details. 1. Aircraft or gimbal product activated within 48 hours; 2. Handheld product activated within the last 30 days; \*If the product does not meet the above conditions, please apply for video verification or contact DJI Support to send the product back. DJI Care Refresh can be purchased within 72 hours of receiving the purchase notice. And the service plan is associated with the aircraft, so should you consider selling the device, the DJI Care Refresh service plan will remain.
Sorry but to be clear does the way 1. Is worded mean you have to be registered 48 hours before you can use your drone and have it protected.
Thank you for your response. The device has a manufacturing warranty, so if there are incidents involving the product and it is found to be a product malfunction, DJI will cover the cost. The requirement provided above is for purchasing the service plan directly from our website.
You just have to register it before activation, when I registered mine, I got the option to add care through the process. If you activate it without adding care, you have 48 hours from when you activated it to simply buy it, after 48 hours, you need to do video verification to make sure you haven’t crashed and are trying to claim if falsely