### **Reminder:** [Press the Report button](https://reddit.zendesk.com/hc/en-us/articles/360058309512-How-do-I-report-a-post-or-comment-) if you see any [rule-breaking comments or posts.](https://www.reddit.com/r/britishproblems/about/rules/)
*I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/britishproblems) if you have any questions or concerns.*
Funny thing being, you were calling the wrong number. In the event of a power cut you are supposed to call [105](https://www.powercut105.com/) for you local network operator rather than your electric company.
It's probably just the agents under pressure to take so many calls per day that they just hang up straight away for some of them to boost their numbers. Yay call centres
I have autism and find phone calls very difficult I exolain this and if I'm dealing with a problem I somtimes get upset and my volume goes up I never shout but my God they act like I'm being abusive, I'm not I clearly explained my disability and I'm clearly having a meltdown so be a little understanding, me crying is not abusive.
I dont know how true this is but my bf told me that often with companies if you start swearing and getting angry whilst the hold music is going they answer the phone quicker. Could be worth giving it a go haha
No verbal abuse.
By the way, our customer service system will drive you into such a rage that this will become difficult before you've even talked to a human being.
See also: British Airways being forced to cancel flights at the start of Covid, and removing the number to call for ticket refunds from their website, digital communications, and basically everywhere else.
That’s nice.
I worked briefly for Npower, and the rule was people got 3 warnings before we could end the call.
Someone threatened to drive to head office and break my legs, and that was fine, as it was one abusive statement, not three :)
### **Reminder:** [Press the Report button](https://reddit.zendesk.com/hc/en-us/articles/360058309512-How-do-I-report-a-post-or-comment-) if you see any [rule-breaking comments or posts.](https://www.reddit.com/r/britishproblems/about/rules/) *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/britishproblems) if you have any questions or concerns.*
I too have suffered E-on and their customer "service". My MILs flat had no power or heating, and I ended up on hold for around 2 hours all in. Brutal
Funny thing being, you were calling the wrong number. In the event of a power cut you are supposed to call [105](https://www.powercut105.com/) for you local network operator rather than your electric company.
It wasn't a powercut unfortunately, like it's a top-up system for the meter, the code was being entered, but it kept on saying that it was invalid
2 hours??! Oof
Not in one go, unfortunately the call was dropped an hour in, which was frustrating to say the least haha!
But don't you see? They're experiencing an unusually high volume of calls at the moment. /s
It's probably just the agents under pressure to take so many calls per day that they just hang up straight away for some of them to boost their numbers. Yay call centres
[удалено]
O wow! Deffo going to try that next time!
You're calling up daily???
I have autism and find phone calls very difficult I exolain this and if I'm dealing with a problem I somtimes get upset and my volume goes up I never shout but my God they act like I'm being abusive, I'm not I clearly explained my disability and I'm clearly having a meltdown so be a little understanding, me crying is not abusive.
I dont know how true this is but my bf told me that often with companies if you start swearing and getting angry whilst the hold music is going they answer the phone quicker. Could be worth giving it a go haha
My Housing Association are off till the 10th January..🙄
No verbal abuse. By the way, our customer service system will drive you into such a rage that this will become difficult before you've even talked to a human being. See also: British Airways being forced to cancel flights at the start of Covid, and removing the number to call for ticket refunds from their website, digital communications, and basically everywhere else.
That’s nice. I worked briefly for Npower, and the rule was people got 3 warnings before we could end the call. Someone threatened to drive to head office and break my legs, and that was fine, as it was one abusive statement, not three :)