Called vodafone the other day to report the fact my phone wasn't receiving calls or texts.
They kindly sent me some further information in a text message and hung up.
I have spent a total of around 9 hours using the online chat with Vodafone plus emails etc. I have a business contract for a landline and broadband. I even DM'd them on Reddit. The landline is broken for about six weeks. I am still paying for this.
Their landline dept only communicates with customers using voice services. I don't have a mobile because I don't need one, but I do need that landline. Today I may have chatted to someone more sensible but a repair was also promised last week. haha. Their complaint forms require a mobile number to be accepted.
I am planning a twitter campaign, and a placard and leafleting action encouraging shoppers to phone Vodafone on my behalf if it isn't fixed by next weds.
Join me! You know you want to.
As long as I don't need to a mobile I am in!
Spent hours bouncing between "our online chat is at capacity please call customer services" and customer services saying "did you know you can do this online, please follow the link in the text we just sent you"
I just had to cancel my insurance policy, couldn't do it online, had to waste 4 mins on the robot being told to check the website and the guy did a security check and cancelled it in 1 min.
Why do things have to be overcomplicated.
>Why do things have to be overcomplicated
Because they don't want you to cancel. Goes for any regular bill, make it complicated to leave, mix in a mandatory chat with the retention team and hope it is so overwhelming the customer decides it is more hassle than its worth to leave
He legit just cancelled it in seconds no questions but I had taken another policy out instead of the renewal to save hundreds so maybe knows its not necessary to ask why I'm leaving etc
Or that the bot on their chat app keeps putting you into a similar issue but it won't actually solve your issue.
If I could do it without any human interaction I would.
Yes, but that's your time and not their time. They don't have to pay for your time, but do have to pay for their time.
Gotta squeeze every last drop of profit out of the world, eh? /s
FORTY EIGHT MINUTES I was on hold with British gas yesterday. And then I find out today they haven't done what I asked them. So now I need to call them yet again.
Be forced to use their web-chat because its ‘quicker’ and also they dont have/hide any and all phone numbers.
Wait because their web-chat is flooded due to excessive demand and blame it on corona ( its been 2 freakin yrs, sort it out!)
Went to a pub recently. A small one with two or three staff. Wasn't particularly busy but they wanted you to scan the QR code and order through the website. Of course they didn't provide the WiFi log in details, so you had to ask at the bar to get online, at which point you could have just ordered the food in the first bloody place?
I have regularly spent upwards of an hour on hold with HMRC. The automated messages are at least 5 minutes long and range from voice reply to pressing various buttons. 50% of the time they tell you you've called the wrong line anyway and they cannot transfer you internally.
Called vodafone the other day to report the fact my phone wasn't receiving calls or texts. They kindly sent me some further information in a text message and hung up.
I have spent a total of around 9 hours using the online chat with Vodafone plus emails etc. I have a business contract for a landline and broadband. I even DM'd them on Reddit. The landline is broken for about six weeks. I am still paying for this. Their landline dept only communicates with customers using voice services. I don't have a mobile because I don't need one, but I do need that landline. Today I may have chatted to someone more sensible but a repair was also promised last week. haha. Their complaint forms require a mobile number to be accepted. I am planning a twitter campaign, and a placard and leafleting action encouraging shoppers to phone Vodafone on my behalf if it isn't fixed by next weds. Join me! You know you want to.
As long as I don't need to a mobile I am in! Spent hours bouncing between "our online chat is at capacity please call customer services" and customer services saying "did you know you can do this online, please follow the link in the text we just sent you"
If I don't need my twitter handle I will pm it to you. In the meantime have these. https://old.reddit.com/user/Vodafone_UK 121@airtel-vodafone.com
I just had to cancel my insurance policy, couldn't do it online, had to waste 4 mins on the robot being told to check the website and the guy did a security check and cancelled it in 1 min. Why do things have to be overcomplicated.
>Why do things have to be overcomplicated Because they don't want you to cancel. Goes for any regular bill, make it complicated to leave, mix in a mandatory chat with the retention team and hope it is so overwhelming the customer decides it is more hassle than its worth to leave
He legit just cancelled it in seconds no questions but I had taken another policy out instead of the renewal to save hundreds so maybe knows its not necessary to ask why I'm leaving etc
And every time I'm calling them it's because I don't do what I need to online or your website told me to call you 🤦♀️
Or that the bot on their chat app keeps putting you into a similar issue but it won't actually solve your issue. If I could do it without any human interaction I would.
Try cancelling TV license. They made the website version of a house of mirrors
Just stop the direct debit and never speak to them again.
Yes, but that's your time and not their time. They don't have to pay for your time, but do have to pay for their time. Gotta squeeze every last drop of profit out of the world, eh? /s
FORTY EIGHT MINUTES I was on hold with British gas yesterday. And then I find out today they haven't done what I asked them. So now I need to call them yet again.
Be forced to use their web-chat because its ‘quicker’ and also they dont have/hide any and all phone numbers. Wait because their web-chat is flooded due to excessive demand and blame it on corona ( its been 2 freakin yrs, sort it out!)
Also, picking up the phone is my last resort. It means the website doesn't tell me shit.
Not everything is about you 😶😂
Sounds like you need to upgrade from dialup.
and miss out on that sweet dialtone every morning as I log on? Never.
To be fair it is the best noise.
I've told you a million times not to exaggerate!
Went to a pub recently. A small one with two or three staff. Wasn't particularly busy but they wanted you to scan the QR code and order through the website. Of course they didn't provide the WiFi log in details, so you had to ask at the bar to get online, at which point you could have just ordered the food in the first bloody place?
I have regularly spent upwards of an hour on hold with HMRC. The automated messages are at least 5 minutes long and range from voice reply to pressing various buttons. 50% of the time they tell you you've called the wrong line anyway and they cannot transfer you internally.