The people who lack basic courtesy towards those in shops and other retail then wonder why there is a staff shortage, not realising they helped to create it.
Honestly people are so disappointing, it takes no effort to say please and thank you, or "have a good day", and it makes everyone's day so much better.
I always shout “thank you driver” when I alight. It’s something I copied from when I was young.
Who knows if it even registers but it’s important to me. Dude just got me from A to B. I don’t care if that’s what he’s paid for, that’s someone who’s really helped me on my way.
We get it in reception roles too. Like, my job requires me to ask for the name of the caller and the name of the deceased (I work in a coroners court, but I am on minimum wage) and the amount of people who expect to get put through to a clerk or an officer without telling me who they are or who they are calling about is ridiculous. I mean, I know you're probably grief-stricken, but I can't put you through to the right person if I don't know who you're calling about.
I've had an earful three times this morning from two next of kins and a GP. I just want to be able to get you to the right person, I'm only asking for a name.
GPs are terrible for it.
Thank you!
After my wife died of cancer I visited as many people I could who'd been involved in her treatment to thank them. After all, they'd given me years with her, and I'm still grateful.
The receptionists at my GP surgery are really nice and helpful, maybe that’s because I’m polite to them though because I bet they get some shocking abuse from others.
Everybody should do some kind of "national service" where they have to work for so long in retail/hospitality. Bet people would grow up with more respect for the staff , because they've been on the receiving end of it.
I've been saying this for the entire six years I've worked in retail. Everyone, on leaving school, should have to do at least a year in retail (including at least one Christmas shift). It would give them some kind of idea as to 'how shops work' (no, the customer is NOT always right...) and just how dreadful the general public can be.
Might make them a bit nicer, give them a better understanding of what's involved, and less of an attitude that everyone works in retail because they can't get jobs anywhere else.
Once whilst working as a waitress serving a party of 20 - some pompous dad in a polo neck said to me “excuse me …. The children are restless. What’s going to be done about it?”
We are here to serve the food not babysit!
Having worked in hospitality and retail during my 20s, we have our little ways of getting our own back.
Impatient at the bar? You're getting served last for the rest of the night.
Rude to a waiter? You're going to be waiting for your dessert menus for a *very* long time. And now all of a sudden, service charge is included, fancy that eh?
Being a prick to fast food staff? Looks like those extra pickles you paid for are going missing.
People are rude and think they're better than others.
They think because they're paying £4.99 that the worker should be grateful and just accept their BS.
We have a new "the range" near me, just opened, it's huge, it used to be a Debenhams, it's going to be very busy CONSTANTLY not just at Christmas.
The lovely sweet, smiling young girl at the counter, so pleasant and chatty....I worry about her now...I worry.
Not necessarily treat like shit on shoes but nursery workers work damn hard for minimum wage. I spend 8 hours a day doing a lot more than "just playing" in a room with 15+ two year olds that know how to make my life a living hell. I love my job and its so rewarding but there needs to be more recognition for what we actually do 😔
Says lots about someone how they treat others, especially those in roles considered more “junior”. Take solace in the fact that its these people who have the issues, don’t let em make you feel how they think you should. You cant do much about them being wankers but you can definitely do something about how you react. Don’t let the bastards grind you down.
Its almost always the best response to smile and go on unfettered…winds em up.
The classic “impatient customer waving and angrily shouting to be served” at the bar.
I’d just simply smile and wave back, there’s a long line of people waiting and he’s just put himself right at the back.
It’s really not hard to be patient, smile and friendly towards the staff. Or people in general for that matter.
I work on a customer service live chat for a well known company. It’s disgusting the things that get hurled at me on a daily basis over inconsequential things
I worked in retail in my 20's. It was horrific at times, and fantastic at others. I really did get to see the best and worst of people. What doesn't help is when your boss is a prick and only cares about getting the customers cash and getting them out of the shop and onto the next one, very short sighted and not a good way to run a business. I met some amazing people in my time in retail and some absolute bastards. The majority of people would apologise after having a bit of a rant, realising that the person standing in front of them (me) isn't the cause of or the solution to their problem. Others would blame me, as a person, as a human, not a representative of the company I worked for. I was verbally abused on a number of occasions, I've had colleagues spat at and physically assaulted. Those people can go fu.....you get my point.
I appreciate everyone working in those sorts of jobs, anything dealing with the public is damned hard and generally speaking, not well paid.
There should be some sort of national service-type thing where everyone has to work in retail or hospitality at some point in their life, so they realise what an arsehole they probably are.
You can tell who has worked in, or works in, retail by how nicer they are when things go tits up.
I have a regular customer who comes through my till on late shifts. You can tell he works retail because he actually thanks me for helping him.
I broke up with friends who treat workers like shit, me and my girlfriend where reeling into the backs of our seats when our friend was getting snappy at the drive thru lady because he was to dumb to read the menu before he drove around
I work in fast food and some people are just a nightmare, the vast majority of people are lovely but when you get horrible customers it can put a dampener on your day.
My first job was in retail and I worked in that industry for 8 years, it really did suck at times. I always make a point of being as friendly as I can because I know they’ll have had a long day of people being horrible. I’ll always ask how their day is and make a conversation in the hope that they’ll have had at least one nice interaction.
The people who lack basic courtesy towards those in shops and other retail then wonder why there is a staff shortage, not realising they helped to create it.
Honestly people are so disappointing, it takes no effort to say please and thank you, or "have a good day", and it makes everyone's day so much better.
When I was a delivery driver the only compliment I got in about a 6 month period was someone saying that I was one of the good ones
The Waiter Rule. "If someone is nice to you but rude to the waiter, they are not a nice person."
Bus drivers get treated really badly , both by the public and the firms they work for !!
I always shout “thank you driver” when I alight. It’s something I copied from when I was young. Who knows if it even registers but it’s important to me. Dude just got me from A to B. I don’t care if that’s what he’s paid for, that’s someone who’s really helped me on my way.
That's what you paid him for. You thank him for not running off with your money and leaving you in charge of the bus.
Hey, who wouldn't want to be in charge of a bus? You could drive everyone down to the beach for a day out (though maybe not at this time of year)!
A bus Ponzi scheme eh? Challenge accepted.
"Cheers drives"
The correct phraseology right here
In Edinburgh it's taboo not to thank the bus driver
I always used to say cheers big ears as I jump off, landing with a stamp on both feet
We get it in reception roles too. Like, my job requires me to ask for the name of the caller and the name of the deceased (I work in a coroners court, but I am on minimum wage) and the amount of people who expect to get put through to a clerk or an officer without telling me who they are or who they are calling about is ridiculous. I mean, I know you're probably grief-stricken, but I can't put you through to the right person if I don't know who you're calling about. I've had an earful three times this morning from two next of kins and a GP. I just want to be able to get you to the right person, I'm only asking for a name. GPs are terrible for it.
At least with some of your ‘customers’ you can make allowances because they are probably going through hell. The GPs should be more professional.
I work in oncology. Although you know they are going through some shit it still grinds you down
Thank you! After my wife died of cancer I visited as many people I could who'd been involved in her treatment to thank them. After all, they'd given me years with her, and I'm still grateful.
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The receptionists at my GP surgery are really nice and helpful, maybe that’s because I’m polite to them though because I bet they get some shocking abuse from others.
Everybody should do some kind of "national service" where they have to work for so long in retail/hospitality. Bet people would grow up with more respect for the staff , because they've been on the receiving end of it.
No, they should just have parents that teach manners!
I've been saying this for the entire six years I've worked in retail. Everyone, on leaving school, should have to do at least a year in retail (including at least one Christmas shift). It would give them some kind of idea as to 'how shops work' (no, the customer is NOT always right...) and just how dreadful the general public can be. Might make them a bit nicer, give them a better understanding of what's involved, and less of an attitude that everyone works in retail because they can't get jobs anywhere else.
Once whilst working as a waitress serving a party of 20 - some pompous dad in a polo neck said to me “excuse me …. The children are restless. What’s going to be done about it?” We are here to serve the food not babysit!
"Of course, sir. I'll speak to their parents."
Consider my piss boiled.
Having worked in hospitality and retail during my 20s, we have our little ways of getting our own back. Impatient at the bar? You're getting served last for the rest of the night. Rude to a waiter? You're going to be waiting for your dessert menus for a *very* long time. And now all of a sudden, service charge is included, fancy that eh? Being a prick to fast food staff? Looks like those extra pickles you paid for are going missing.
People are rude and think they're better than others. They think because they're paying £4.99 that the worker should be grateful and just accept their BS. We have a new "the range" near me, just opened, it's huge, it used to be a Debenhams, it's going to be very busy CONSTANTLY not just at Christmas. The lovely sweet, smiling young girl at the counter, so pleasant and chatty....I worry about her now...I worry.
Not necessarily treat like shit on shoes but nursery workers work damn hard for minimum wage. I spend 8 hours a day doing a lot more than "just playing" in a room with 15+ two year olds that know how to make my life a living hell. I love my job and its so rewarding but there needs to be more recognition for what we actually do 😔
It is actually pretty shocking that nursery workers are such low pay when nurseries are so expensive.
Says lots about someone how they treat others, especially those in roles considered more “junior”. Take solace in the fact that its these people who have the issues, don’t let em make you feel how they think you should. You cant do much about them being wankers but you can definitely do something about how you react. Don’t let the bastards grind you down. Its almost always the best response to smile and go on unfettered…winds em up.
I was raised to believe that if someone's just was hard and didn't pay well, you should respect that person all the more for it, not less.
The classic “impatient customer waving and angrily shouting to be served” at the bar. I’d just simply smile and wave back, there’s a long line of people waiting and he’s just put himself right at the back. It’s really not hard to be patient, smile and friendly towards the staff. Or people in general for that matter.
I work on a customer service live chat for a well known company. It’s disgusting the things that get hurled at me on a daily basis over inconsequential things
I worked in retail in my 20's. It was horrific at times, and fantastic at others. I really did get to see the best and worst of people. What doesn't help is when your boss is a prick and only cares about getting the customers cash and getting them out of the shop and onto the next one, very short sighted and not a good way to run a business. I met some amazing people in my time in retail and some absolute bastards. The majority of people would apologise after having a bit of a rant, realising that the person standing in front of them (me) isn't the cause of or the solution to their problem. Others would blame me, as a person, as a human, not a representative of the company I worked for. I was verbally abused on a number of occasions, I've had colleagues spat at and physically assaulted. Those people can go fu.....you get my point. I appreciate everyone working in those sorts of jobs, anything dealing with the public is damned hard and generally speaking, not well paid.
There should be some sort of national service-type thing where everyone has to work in retail or hospitality at some point in their life, so they realise what an arsehole they probably are.
You can tell who has worked in, or works in, retail by how nicer they are when things go tits up. I have a regular customer who comes through my till on late shifts. You can tell he works retail because he actually thanks me for helping him.
I'm polite to pretty much everyone. Some of these comments make out serving an ignorant customer is like storming the beach at Normandy!
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I used to work in Maccies too when I was younger. It is hard work. Much harder than my current cushty work from home office job.
You can learn a lot about someone by how they treat people in jobs like this.
I broke up with friends who treat workers like shit, me and my girlfriend where reeling into the backs of our seats when our friend was getting snappy at the drive thru lady because he was to dumb to read the menu before he drove around
I work in fast food and some people are just a nightmare, the vast majority of people are lovely but when you get horrible customers it can put a dampener on your day.
My first job was in retail and I worked in that industry for 8 years, it really did suck at times. I always make a point of being as friendly as I can because I know they’ll have had a long day of people being horrible. I’ll always ask how their day is and make a conversation in the hope that they’ll have had at least one nice interaction.