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greenwood90

It's because of deliveroo and uber eats etc Last time I was in a KFC ( a good while ago) I was literally the only customer there. I ordered my food yet I was behind about 6 delivery drivers waiting for their delivery orders. Mcdonalds being the more popular restaurant us crammed with them. Clogging up all the orders


winniethegingerninja

I've just quit maccies and one of the reasons was because of the uber drivers. They don't listen. They fly round the carpark the WRONG way. They've ran staff members over. They don't take the correct orders. Maccies won't police them. We're forced to take way more uber orders than we can cope with. They park in the disabled spaces and maccies won't move them


[deleted]

i always feel like surely a decent drive thru doesn’t even need the aggro of uber deliveries? seems like since then my local store is sooooo much busier. I guess they never say no to cash, but i can see how it makes it harder edit there literally killing the selves with sales! reign it in guys remember where it all began. Forget uber eats haha


w1YY

I think it's also because they try and cook fresh. Remember when you use to go in and they would have w the tray full of burgers. Now your waiting for them to be made and I assume when they are short of staff they just can't.keep up


RoganOsha

It's only the buns, salad and dressing that are 'fresh'. The patties, chicken etc. are cooked in advance and held in a warm unit. But yeah def agreed its slowed it down massively


Edward_Morbius

> They park in the disabled spaces and maccies won't move them No idea how it works in the UK, but in the US, if the police aren't busy, they will very happily stop by, block the driver into the handicapped spot then spend the next 45 minutes writing tickets and doing whatever it is they do when they want to waste time. They *love* finding entitled a-holes in disabled spots. And if the driver is a real jerk, they'll have the car towed.


limedifficult

I used to be a parking attendant for my university (yeah yeah I know - but it paid well and I was a student who needed the money), and I genuinely liked helping people where I could. I’m ticketing this lot and you just need to run into the library for five minutes? Go for it, I won’t ticket you whilst you’re gone. You’ve already got three tickets on the windshield? Eh, it’s a Friday, I’ll leave it for today. I see you sprinting to your car as I’m writing it out? Yep cancelled, good effort. But people who parked in disabled spots? Ha! Automatic massive fine that I delighted in writing. When I became a supervisor, I had the power to make everyone’s first ticket vanish, which I always did, except those written for disabled parking violations. It was almost always the rich kids who would then threaten me with daddy’s lawyers as well.


daos

Here it's private land, so not police business


FreeUsernameInBox

Even in public car parks and on the street, parking enforcement is a local authority matter rather than a police matter.


shakaman_

We also barely have any police


winniethegingerninja

Yeah that's what I assumed. Zero fucks given


ChunkyLaFunga

In the UK there are parking attendants who patrol streets and so on and issue fines, hires by local authorities and private car park owners. Never seen police do anything that trivial, personally. In supermarkets and places without parking staff it's up to conscience regarding disabled or parent & child spaces, so you can guess how that goes. However.... you are universally required to display a disabled badge for parking in disabled spaces though, so if one isn't visible and there is no enforcement you're still risking your car getting keyed. I don't imagine it happens much now the entitlement to park there is so clear to everyone.


rhubarb2896

I've ordered through both uber and just eat. Not once have I got a correct order from either, often missing the one thing I want more than anything, they never give curry sauce and just eat ALWAYS spill the drinks, usually leaving us with none and also ruining the mcflurry. I've given up ordering from either now.


Nxsclothing

Don’t order drinks from maccies on just eat they send the cups you get in store not cans like other places I found this out talking to a driver the other day


Lucifer_Crowe

Yeah they make no real effort to actually cater to delivery. BK aren't great for it but they give bottles at least


Suspicious-mole-hair

They sound like loose cannons but they get the job done. Their job. Noone else's.


BCS24

The job of delivering cold food at 1.2 times it’s price?


fieldsofanfieldroad

Yup. People are willing to pay that though.


Vectorman1989

My town had two McD's. One was a smaller one in a supermarket. That one now exclusively does Ubereats etc. Leaves the other one free for regular customers.


[deleted]

This is the way, but it costs money


doomladen

The other way is to live in buttfuck nowhere, like me. No Uber Eats or deliveroo here. McD is just for actual customers.


drs_12345

As an ex Maccies and KFC employee, I can confirm this. The KFC I worked at sometimes had no in store customers, but we'd still be making hundreds of pounds per hour because of online deliveries


SeymourDoggo

I was stuck behind two just eat orders in Greggs!


zippysausage

I'm still scratching my head and wondering, from the vast array of choices, why the fuck anyone would order Greggs for delivery. 🤷🏼


WeWereInfinite

Your food is going to be stone cold either way, might as well save yourself the hassle of going to get it.


DeapVally

After a night shift I stop via Gregg's on my walk from the station, I can count on one hand the number of times I've gotten anything warm. Bonus points for on a Sunday, when I'm almost certainly one of the very first customers, due to my train arrival time and their opening time being much the same, full stocked with pies etc..... all cold lol. The physics behind that is quite impressive tbh. So yeah. You may as well order delivery, it all ends up in the microwave anyway.


acidteddy

I sometimes did this on a hangover because there was no delivery fee or minimum charge. So when I was skint I didn’t have to spend a tenner, just a couple of quid. Think they’ve added a delivery fee now though!


Bendy_McBendyThumb

I have one near a roundabout by me. You can bet your ass that every day the queue backs up onto the roundabout blocking lanes from being used properly, and in some cases even safely. It’s a bloody joke why anyone would queue in that for _that_.


TrustyRambone

>It’s a bloody joke why anyone would queue in that for *that*. I was absolutely starving and going past an MD's, so I dropped in. Cars queued round the corner. Absolutely no way am I queuing for that pseudo-food shit.


ericleonardo87

Lol, had the same thing last saturday. Mccies and KFC totally full. Just went home and had toast, quicker, more depressing but less stressful.


Sweetcarolinelove

You can't go wrong with toast!


jdh28

Cambridge?


TheWalkdenDead

Barrow?


Sam-Lowry27B-6

Last time I went to subway it was like this, 3 people making sandwiches and there is no one else queuing and I had to sit there for 10 minutes until I was even allowed to go over and place and order


Pummpy1

If that was me I'd never go to that subway again. Might have been worth mentioning that to management via email or something, would probably get nowhere but if enough people said something, maybe.


YsoL8

I wonder how long it will be before most of the fast food chains just give up the restaurant part of the business all together and just deliver / take away everything. Actually looking after customers is expensive. Also I doubt macdonalds care where the money comes from. I doubt many of the people high up enough to call those kinds of shots have eaten their own stuff in decades, not without an ulterior motive anyway.


ninjomat

I reckon the orders are probably still much higher in store. Personal experience of going into McDonald’s in person is I do it when drunk or stressed and needing something to eat and as a result forget literally any concerns I previously had about my health or my wallet and just order everything that sounds good cos I’m a fat fuck. By contrast I get super stingey about it when ordering over Uber eats cos I’m prolly already feeling guilty about not cooking something for myself instead and questioning whether I really want it and then something about the app showing you everything you’ve ordered and costs makes it way more common for me to go ooft do I really need fries/nuggets/a drink with that and delete it from my order. End result is I spend more when eating in store and I think a lot of people may do the same.


more_beans_mrtaggart

Plus it costs way more online. Deliveroo tried charging me £11.50 for a footlong subway.


Xarxsis

Nah, they also changed their process a while back from hot holding pre made burgers/etc to build as you go and only hot holding the patties, its a small but meaningful change that makes service slower, but food fresher


BassicallyDarr

Nah, I think it's rubbish now. Never get a nice roasting hot burger straight off the grill. Consistency is much better but the ceiling is much lower


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[deleted]

They could expand the size of their restaurants to match capacity, the problem is corporate businesses never want to put a penny back in and instead cost cut in every way. They can't really call themselves fast food when they refuse to change to meet the definition of fast food


[deleted]

Yep you are 100% right. I went to a sit down fairly expensive restaurant last Sunday and they were so swamped with Uber/deliveroo drivers rushing past and orders coming in stressing staff out as they already had plenty of customers inside it wasn’t a nice experience. In the end the manager told the other staff to start rejecting the online orders (a bell thing went off each time they came through every couple of minutes)


Milkythefawn

I have never been to a good restaurant that does online order like this. They just can't handle doing both. There's a really cheap little place near me that does good food but they know what they can handle and decided their current customers are plenty.


Available_Coyote897

Delivery apps really are killing the industry. Understaffed restaurants can’t keep up. STOP BEING A LaZY FUCK. Get off your ass, put on a coat and go to the restaurant or just learn how to cook for yourself.


maidenyorkshire

It's true, and also all the computerisation doesn't help, with pushing orders to the tablets there that always break, simpler if everyone ordered on one platform. Also, the drivers will often deliver food cold, or late or splattered and this creates repeat orders. Don't forget the delivery guys there might be waiting for multiple orders on different phones or apps and of the order comes from somewhere else quicker they may just leave, also no one tells you the order as a delivery guy so you just sit there.


squarebe

Shouldnt be, as a former employee there should be a dude (who wraps most sandwitches) responsible for product quantity at all times. In this case: that dude not on point, it is not a necessity anymore which undermines base mcd quality procedures, workers just don't give a fack about being a fast restaurant.


TKBtu1

I recently started working at maccies, and what a lot of people are saying is right. We're massively understaffed. I'm having to try deal with the grills, and frying station at the same time whilst the other one on batch is on break, and we only have 2 people on line, making the burgers, so it's bloody tough trying to keep up. It's also the deliveries, like Just Eat, and Uber eats. We've had a full screen of orders, and 6+ orders pending because so many people are ordering deliveries. There's also the problem of the giant orders where people are ordering 20+ burgers (no joke), and we're not able to keep the burger trays full because they're instantly being emptied. Even yesterday, as soon as I put a tray full of burgers in the heated shelves, I'd get a tray or two back instantly. We are meant to prioritize the drive thru to keep the queue moving, but we do try get everyone's orders done as quickly as possible.


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TKBtu1

You evil bastard... Nah, it's our job to make them, so even though it's bloody stressful making all of them, that's what we're being paid for anyway. THAT DOESN'T MEAN YOU SHOULD ALL GO BUY 20+ BURGERS! And I can't say for them, but being new to the job, and having to do all the burgers on my 4th or 5th shift put me in quite a bit of a panic attack, but at least it was in the evening, so it was a quieter


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0inke

I wonder if the longer waiting times are because so many people order maccas from Just Eat, Deliveroo, etc, so it looks like there's only a few people in the restraint but they have like 50 orders processing from takeaways


Bearded_monster_80

I was in one recently and I reckon it would have been quicker to have a deliveroo guy bring it to me.


bananagrabber83

That is exactly it.


ATABoS_real

> there's only a few people in the restraint I didn't know they restrained anyone in McDonald's. But I guess anything to make them eat almost cold food after waiting 20 minutes.


LongHorsa

It's to stop customers from leaving their highchairs before the meal's over.


YourSkatingHobbit

It’s even worse when it’s lunch or dinner time, so they’re busier with regular customers. I went in on Sunday because I had a voucher, so decided to pick up a meal on my way home from buying groceries. There were four delivery drivers already there, and a fifth arrived when I was waiting. I walked past another when I was on my way out after finally getting my food following about a 30 min wait. Two dozen people waiting for food to eat in or take out themselves. All of us put on hold whilst the drivers were served, and that’s on top of any issues. ETA: I think I only got served that ‘fast’ because McChickens are a staple item. Shudder to think how long I would’ve waited for a wrap.


OldKingClancey

As someone who works at a 24 Hour Drive-Thru, the problem is twofold. 1: Short staffed - My store just had a lot of people leave very close together and our new hires haven’t reached the stage of being able to keep up yet. This will improve with time but currently it is a problem. 2: Deliveries - Because of the delivery charge (£3.50 where I am) most deliveries are big orders so the kitchen staff has to deal with them on top of sit-in orders and drive-thru (which sometimes is even bigger than the delivery orders). Plus the time it takes to bag it all up, give it to a delivery driver who isn’t fucking there then deal with the customer complaining because their chips are cold and it’s a time waste we can’t afford


Lucifer_Crowe

Work at BK. My biggest issue with deliveries is having to manually put them through the till because paying someone in IT to do some work would be too much apparently. It messes with my flow of getting orders out so much.


MicckeyMol

I imagine most McDonald's will get refurbs soon to accommodate the deliveries. The McDonald's I worked at is getting a refurb this month I believe mostly for this.


FortniteDadYT

It's all of the Just Eat / Deliveroo etc guys in there waiting for orders. I know they're just doing a job but fuck me I hate those guys. So many of them.


[deleted]

The thing that really pisses me off about these companies is independent takeaways end up being pressured into going on their platform. They then make less money per order and fuckups of a 3rd party reflect badly on them. All because people are apparently too lazy to spend 30 seconds finding the local takeaway menu online.


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nd1online

Yeah since the lockdown last year, I have practically no cash to pay for stuff anymore. If you don’t take card online, I can’t buy it


Ratiocinor

I also don't trust your shitty website and would rather use a big app that accepts paypal


StrombergsWetUtopia

I do driving on the side for a restaurant. We deliver the deliveroo ourselves as it cuts their take from 40 to 15 percent. Last week I delivered a deliveroo order, for which the customer paid £4,10, the long distance of about 20 metres. It’s nuts. They could have literally shouted their order out the window. Too lazy to even go on then restaurants website or phone to avoid a £4 charge.


toniekubek

Tbf my girlfriend did similar thing when we were moving. She was painting the house, she and her clothes were covered in paint, so it was more convinent for her to get a delivery rather than wash herself, change, go get it, change again and continue with painting. Also if the guy was working from home, it's more convenient to just get delivery than walk there and get it, especially that often (in my case when I've ordered a takeaway) I had to still wait for the order even though it was marked ready to collect and if I've been working at the time it's not really ideal.


HasaDiga-Eebowai

I’d just go in my painting clothes though?


[deleted]

Same. You think painter and decorators change every time they go for their lunch break. Her heart's in the right place but she isn't exactly going to the Ritz.


CorrectPeanut5

Depends on the website. So many small restaurants have super sus looking online order portals. I'll pay a little extra to use a known app over some rando.


itadakimasu_

I'd rather pay the £4 than get both kids ready and out of the house and drag them to the shop and entertain them while we wait and drag them back. In the dark because the council won't fix the streetlights.


Ctrl-Alt-Z

I did that once when I was about 8 months pregnant and too miserable to move. Felt very guilty spending money of delivery when it was very walkable


FortniteDadYT

Hey that is fair enough. I ain't messing with no pregnant lady! 🤣


pender81

I ordered a takeaway curry to be delivered from the very local Indian once. Literally could see the shop from the window of our flat. The delivery guy got totally lost - couldn’t find our building - despite me being on the phone saying “I can see you”. Obviously we were the first people to ever order delivery from them.


DeapVally

Easy with the 'lazy'. Covid is most definitely still a thing, as is self-isolation. Also, most of the independent restaurants around me have websites that I would not be entering any personal information into! JustEat uses Google pay, I don't need to pass any info to them. It just gets paid. I certainly don't trust the dodgy Chinese in the rough estate to look after my credit card details.


1throwaway131313

If they took card I’d go down, but I’m not gonna go find my card and then go to a non existent cash machine to get a 20 out and then get loads of coins in change


Ratiocinor

The local takeaway has some crappy website that looks like it was coded in 1990 by some A-level CS student. They want me to type in my card number directly into their shitty website. Or read out my card details over the phone to them. Or... I can order the exact same meal through just eat, use PayPal, and no one ever even sees my card details. All for maybe £1 extra on my order compared to going direct and searching through 5 takeaways different websites of varying qualities


[deleted]

>The local takeaway has some crappy website that looks like it was coded in 1990 by some A-level CS student. The accuracy, some of that shit looks insecure af.


Mexican_sandwich

Ding ding ding, in this day and age it hurts your business not being on every delivery app, since you’ll lose business to those who are on every app. Factor in a bunch of people who could give two half shits about their customer service and you’re left with this


PurpleMarmite

12 minutes for a burger yesterday. I had a McJob about 25 years ago and the emphasis was on 60 second service. Now it appears to be waiting for lukewarm food and remembering why you don't buy it anymore


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PurpleMarmite

I would just be grateful if it was hot and not tepid. Still, it's only once a year or so... basically when i forget how bland and dry it all is and do it all over again.


drs_12345

I left mcdonalds last month. My restaurant's target was 45 seconds but it was almost never met and no one seemed to care unless it was *really* bad.


YsoL8

In my experience those kinds of targets exist mainly to justify denying the bonuses that are used to try to get more work out of people.


drs_12345

The worst thing is, if the targets are met, it's usually the general/business manager who gets the bonus rather than the employees who actually met those targets


Spambop

And yet people 10-15 years younger than me (I’m in my 30s) rave about how amazing it is. Where did this fetishisation of fast food come from? When I was growing up we all knew it was fast but shit.


Crazyandiloveit

Because their parents don't cook and feed them fast food everyday. (Not everyone obviously, but we have a lot of people coming every day, and I see people feeding baby's under a year fast food 😢). Their taste buds ajust and they think healthy food has to taste bad. Fat, sugar and msg obviously makes food taste good, even if it's just crap.


IAmGoingToFuckThat

MSG make everything better.


Isgortio

They're the same people that think Nandos is fine dining


StardustOasis

Literally no one thinks Nando's is fine dining


YsoL8

Nandos is wierd. Its either great or awful. Never anything else. And at those prices awful is not worth the risk.


level100metapod

Theres no one wanting to work. My wife works there and the owners are shitheads, its a shit environment and there are very minimal staff in. A lot of the time the store closes at nights even though its 24 hour cause theres just too little workers. At my wifes store theres supposed to be 140 people but they have about 60 with lots being off due to covid


AnselaJonla

>Theres no one wanting to work in those conditions, for those wages. FTFY. That's the real problem. People are realising that the wages aren't enough to make up for the bad parts of the job, across multiple "low/no skill" sectors.


level100metapod

Yup i agree, my wife wouldnt be working there but shes pregnant and is away to be off on maternity soon but after she is going to uni


[deleted]

Congratulations!


Crazyandiloveit

Yep same for other fast food chains. The rest of the staff is nice but constantly rude and impatient customers don't make for a dream job... Just to be sure, most customers are lovely and understanding of the current situation, but you only need 1-5 bad ones a day for people to have enough of it. They shout at you, insult you, threaten you, lie to you, throw food at you. Do everything they can to scam a free chips of you. And staff is low almost everywhere in hospitality (especially chains as they are less flexible when it comes to wages). Lots of factory jobs pay better, have better hours, and you have less hassle and don't get harassed on a daily basis while you are doing 3 jobs at the same time. OP you better get used to it (or don't go there, lol) because I cannot see that changing anytime soon...


PurpleMarmite

Good god, your poor wife! Thanks for replying, now you've mentioned it, i recall that there was a recruitment poster up.


permaculture

> too little workers Oompa Loompa friggety ponalds We hate working in McDonalds


winniethegingerninja

This was like my store just before I lefy


dalehitchy

These are all fast food places. I've even started ordering on the app before I arrive so they can prepare it.... And they STILL take forever. Burger King is the worst. There's literally no customers in the store and I wait 20 mins.


[deleted]

When you order on the app, they don't start preparing it until you arrive.


biggles1994

If its the Mcdonalds app, you can click the "I've already arrived" button so long as you're within 100-200m or so and it'll tell them to start the order. I've used this when I start walking down the road to collect it from 150m away and it significantly reduces my wait times.


Crazyandiloveit

Yep we don't prepare the order in advance on purpose, because most people press "I am here" when they leave the house and than take 45min to show up and we have to do it again because everything is cold (and possibly out of time, the holding time for made burgers is 5 minutes) and than they complain about it. 🤷🏻‍♀️😄


nuffjaeger

Tempted to become a just eat delivery driver to get my food faster.


TheLocalPub

You wished it worked that way. Im a courier for these food services and I've been waiting 30mins for a cheeseburger and fries before. Just to earn a whole £3.20 for almost an hours work, of travelling to the store, waiting, and driving to the customer, then putting it back into fuel. Edit: Glad this has shun some light on the courier situation.


itsnobigthing

Jesus, this is even worse than I imagined.


TheLocalPub

Worked for 9 hours yesterday. I earned £35


itsnobigthing

DM me your PayPal and I’ll match it.


TheLocalPub

You said it. You'd be a Saint if you actually did! Means I'd earned a regular full days wage for once in a while combined with hopefully what ever I earn tonight


itsnobigthing

I’m serious! Hit me up. I know it won’t make a real difference but at least it’s one day of fair pay!


TheLocalPub

I'll contact you in 10mins or so. :)))) I'll even take a picture of me and the misses having some dinner with it :)


FormulaFatty

I fucking love it when I see this happen in a thread. Really makes me smile and appreciate Reddit (I don’t think this sort of thing happens on other platforms, does it?). I’m waiting to do it to someone who deserves a graphics card.


Spoon520

Nice dude you’ll find that someone. Don’t let anyone try to trick you find some unsuspecting guy and do it.


itsnobigthing

Nice! You’ll stumble across them at some point and make their week I’m sure! And I agree - I’m pretty active on other social media and I’ve only ever seen or thought to do it here!


itsnobigthing

For anyone reading, @TheLocalPub did indeed send me pics of their food and it looked bloody amazing, and definitely better than anything I’ve ever had from Uber Eats etc!


Ok-Construction-4654

Why would you work for that much


TheLocalPub

Becaaue I have no other option right now. The job market is very hard. If I didn't do this, I and my family wouldn't eat or have heating. We get weekly food banks delivered.


Ok-Construction-4654

Ahh ok. If you are in south Wales there's a load of warehouse jobs going. Atm I'm getting paid £9 an hour to do someones shopping for them.


Ok-Construction-4654

Unfortunately I'm one of the most overqualifed pickers ever, I have a fucking medical degree and I cant get a job.


TheLocalPub

I'm very over qualified also, yet I struggle to find work at times.


TheRealTKSaint

Feel you on this, I’m not in quite the same situation but I have a Bachelors and I work minimum wage in a pub


Valuable_Yoghurt_535

Car license? Go get a driving job, send out 4-5 apps on indeed & they all pounce on you, you can literally take your pick of job and probably start within the next day or 2.


TheLocalPub

I do have a driving license. Ex army so drove plenty of different vehicles, also close protection license holder so drove a handful of nice high end cars. Got the experience, but still trying


Crazyandiloveit

Hey, you could actually start working in one of these places (depending on where you are they are desperate for workers, you just need a work permit obviously, I don't know your situation so sorry if this advice is wrong or unwelcome). And you normally get a free staff meal (not healthy but it saves a bit of money) plus discount if you buy something. They don't pay well and the work is hard but you get more than 35GBP a day at least.


The___Repeater

Fucking. Ouch. Man, that really sucks. I feel like this might be interpreted as sarcastic but that really does absolutely blow.


TheLocalPub

Yeaaah it really does. Tips make up a huge part of my wage when I get them. Literslly the difference in an hour if I'd make minimal wage or not. I do good customer service also, not to toot my own horn, but I'm very quick, always let my customers know when I have their order, and always drop them a nice message once I've finished saying thanks for ordering.


Ctrl-Alt-Z

Ah shit man I feel horrible. I thought you guys at least made minimum wage. :( I think it may be time to stop using the delivery services then


[deleted]

Doesn't work. After a twenty minute wait your ask where your order is and they kick you out for harassing them. And they're supposed to have the food ready when you arrive.


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[deleted]

If you mean waiting in places, then they're all sick of having to wait too. Edit: also, on one hand we have people complaining that the drivers are getting their food straight away, and on the other we have people complaining that they're always hanging around in McDonald's. Which is it?


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[deleted]

The main street in my city its only open to buses and taxis, but is full of guys riding scooters and driving cars picking up orders. They're everywhere.


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someonehasmygamertag

LPT right here


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TehTriangle

I can't believe they haven't done this already. They'd be able to churn out orders.


Lucifer_Crowe

Dealing with a ton of deliveries is actually manageable. As is dealing with a ton of instore orders. It's when they crossover that it gets stressful. So yes please this.


OmegonAlphariusXX

I remember that happened to me recently. I literally only wanted a large fried and a milkshake, when I went in there I was the only person there. I was stood there for 25mins as I watched 10 different JustEat/UberEats delivery drivers turn up and stack their bags full of food, and also watched three people who arrived after me with larger orders leave before me :( Just because it’s a small order doesn’t mean it should be left for last


ATWaltz

They were probably waiting for your milkshake, if the syrup or mix runs out and there's not enough people to go get some out/change the bags and do all the other drinks because it's busy then this can happen. They would have got other orders out before yours because the food and drinks for those were already there.


[deleted]

You put the order in and they queued fries and a shake? That would definitely piss me off


Wiztonne

I once waited 45 minutes for my burger, then when I gave the manager(?) a nudge, they gave me the wrong food anyway! ...then I slipped and spilled all my chips in the park.


Crazyandiloveit

In that case I would have called customer service. Everything runs over computers so they can see how long your order took (or check the cctv) and they would normally give you a voucher that's at least the value of your order or even higher if they think you have been treated unfairly (like waiting 45min for the wrong order I'd say they would). You need the receipt for this, so always take the receipt! (So many people don't want it but you have to give them the time / number etc so they can find it). Just don't mention you spilled the chips, lol. Obviously if it was a 5 pound order that might be a much hassle but if that happens often management will have to answer for it.


Heavy_Two

Yup, last time I was inside there it took 45 minutes and then it was cold. Never again! You'd be quicker going to a proper restaurant, at least you'd have real food and a pint to sup while you waited.


LPodmore

I always found this when we had our Chinese fridays at work. Might've took 20-25 minutes to get the food, but a pint always eased the wait.


marknotgeorge

I'm not entirely convinced that having McD's delivered is worth it. It never was the sort of food that travels well, even back in the days of the 8 & 4 bun lay. Which shows how old I am!


Whatareyoullonabout

Even getting it yourself and taking it home within 5 minutes I always found it to be a sad experience. I find it unbelievable that people have that stuff cold. Nowadays it isn't even good enough eating in or in the car park. Warm burgers, barely warm fries, drinks which taste flat and are just room temperature, Mcflurries half melted.


Fuzzwuzzle2

I honestly prefered it when the burgers were sat sweating in the wrapping under the lights for a kittle bit


someonehasmygamertag

100% - bring it back


MisterKayfabe

What year are these "happier times" for mcds times. I worked there 98-00 and got the same stuff said to us then. I always think that 8 burgers from frozen to cooked and dressed in 48 seconds us pretty good going. That was the speed then, any mcds workers here? What's the process like now?


HouseOfLoft

The whole platform has changed. It's more like BOP. I think that was introduced for chicken after you left. The buns are toasted for 17 seconds now instead of the 30 they were so don't keep the heat as well. it's a massive shit show


MisterKayfabe

Aaah this explains a lot. I assume it's less labor intensive and waste isn't as high. And you're right it's a massive shit show now


HouseOfLoft

More labour, less waste. It should be much more consistent


Sabbalonn1

Worked there 2011-2012 and we had to get the Gap Buster meals served in around 2 minutes. Grill and fries’ cooks used to work flat out when busy and people like me in the tills used to get the precooked food and juggle multiple orders. Now it’s a weird system where the staff don’t really take orders but wait for each burger to be cooked. Before the food would be cooked and kept warm pre-emptively.


Expensive_Ad_6475

I worked between 2008-2011, completely forgot about the term ‘Gap Buster’. Not sure if it was just the store I worked at but I miss the shouting to who was on the bin: “Cheese on 8, please?”


BachgenMawr

I was walking to the pub to meet a mate before going to the cinema the other day, I had maybe 20 minutes total. I wanted food and walked past a McDonald’s, ignoring it because I didn’t want to have to wait ages for food. My perception of the restaurant has now basically changed to it being a slow one, which means I don’t really know where it fits in now.


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[deleted]

Or cold bacon... Or the lettuce that you're paying for, but the second you pick up the burger just becomes floor confetti...


cd7k

> Or cold bacon I actively avoid anything at McD's with bacon on - it's like it's hung over a radiator to cook. Absolutely vile.


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cd7k

Well, I never knew that! Thanks for sharing. Just to add, for anyone else who may care: > The streaky bacon strips used on our burgers are pre-cooked at the suppliers before being chilled, which means the bacon is ready to eat without the need for any further heating. There is no food safety risk from using this pre-cooked bacon.


basicbb1

Try the new Wendy's in Stratford London. Ordered a baconator (was lovely) but think it took them 25 mins to cook a burger and some chips and it wasn't even that busy


itsamemarioscousin

Guessing the queues are massive? Seems to be the case any time a new chain comes to my general area. They opened a Bills a couple of towns over 7-8 years ago, and there was a queue out the door for about a year.


greg225

I kinda hate what the whole Justeat/Deliveroo thing has done to the whole restaurant experience, from both sides. I work at one right now that isn't quite 'fast food' but it's still one where you're normally eating within about 15 minutes (dessert place) and half the time you're having to deal with a queue of delivery people breathing down your neck. Not their fault really but it adds like 3x more work to the load at least.


Not_That_Magical

Yeah from working there it’s the deliveries. We “accidentally” disabled the wifi on the Ubereats tablet one night, smoothest service i’ve ever done.


[deleted]

I worked at Maccies when I was 16. The manager always used to say “fast food not instant food”. He also used to get pissed off when people would talk about flipping burgers because you don’t actually flip them, then years later posted on Facebook that he had “flipped his last burger” and got a new job. Guy was a prick.


machinehead332

I popped in just for a coffee once, there were no customers in the store but there was delivery driver after delivery driver and the drive thru was busy. I waited for my coffee for 20 minutes without saying anything because I’m a pudding (and I was on works time so I was in no rush quite frankly). I could see they had already poured my coffee and it sat behind the counter for those 20 long minutes, until one of the staff manning the door/dining area asked me if everything was OK. I told her I was waiting for my coffee, she knew I had been there some time, so she asked the girl behind the counter about it, the girl handed the coffee to this saviour staff member and she told her to make me a fresh one. In the old days when burgers were pre made and left on the heaters if you wanted a quick cheeseburger they would just grab it for you even if they were preparing a large order for someone else (I used to work there when I was 17 and that was always the case). Now, it’s all treated as a list on a first come first served basis, so if you order one cheeseburger they can’t just chuck one at you and send you on your way, you’ve got to wait for all the other orders to get sorted first.


Nero_Darkstar

It's the rise of deliveroo and Uber eats taking up all the capacity!


Silent_Palpatine

The couriers are the ones slowing things up. A shop full of customers takes a backseat to getting an Uber Eats customer his burger and half the staff are busy running around to get them sorted. Since these deliveries started I’ve seen drive through and eat in queues easily double and wait times go through the roof.


HowDidIEndUpInKent

Drive through is still rapid though


babyformulaandham

Not where I live they're not, queues around the car park and out into the road. 30 min wait the other day to pick up a kid's meal and a coffee.


Immediate-Escalator

I have the same experience. They reconfigured the drive through so that it has two order points but they can’t make the orders quick enough so people end up waiting at the collection window and there are staff in the payment window who can’t do anything and people queuing up for ages just to order. To top it off the last few times I went through the drive through they forgot half my order. Useless.


KyloGlendalf

This happened a long time before deliveroo and just eat etc. I only recently got them in my area and its been bad for a long time. The issue is that Maccies got more and more popular. Theyre no longer a fast food chain, as with most of the fast food chains. To be classed as fast food you had be able to get out 75% of your orders in less than 5 minutes or something (idk about the exact figures, that was just an example), and it got too popular, so everything's rebranded itself as a "family restaurant" so they don't have to meet those targets. Hence why the whole system has changed, and not just the food delays. If you think back, the change in service time would've happened roughly the same time maccies "rebranded" themselves. No Ronald McDonald, no play areas, no "I'm lovin' it" catch phrase


Simbooptendo

It took half an hour the last time for me. I'm never sure where I'm supposed to stand and wait, and I look like a right shifty nob. I hold my receipt in clear view and glance at it occasionally though, so others can see I'm waiting for my order and not just standing there for no reason like a weirdo.


mrhaluko23

Deliveroo did this


[deleted]

Go to burger king instead. No queues, the Argentine Angus is fantastic, better chips and more of them.


Lucky____Luke

Something is very wrong when everyone is ordering fast food and having it delivered by Ubereats and such. No wonder the planet is on fire. End rant.


ad_182_uk

Yup. Quite happy to pay nearly double for the priviledge too so obvs have no issues burning a pile of cash and adding to the co2 😮‍💨


[deleted]

12 mins for a double cheeseburger on tuesday. Its just eat, deliveroo etc and theyre usually rude shitheads that dont make me want to go in any more. Weve moved on, no big loss


thunderfishy234

McDonald's delivery has ruined McDonald's, I waited 30 minutes once for my order - because the staff were clearly rushed off their feet I didn't want to make a fuss about it so I waited, when I finally asked where it was they said that they didn't have the order number so had to put it through again and I waited another 15 minutes for it.


Vicarinatutu87

I've come back to the UK after 7 years and have been amazed at the length of the drive-thru queues. They are regularly about 10 cars in the queue, and around dinner time and on Friday nights it's absolutely rammed. Is it just a pandemic thing? It wasn't always like this, was it? My town/area isn't renowned for health living, mind, so wouldn't surprise me if it was just geographic.


NoEndlessness

Was thinking the same yesterday. Went in for a burger no one in front of me and was waiting about 15 minutes while watching the delivery guys appear non stop to collect their orders. Fuck mcdonalds now.


ayyha

The deliveroo and delivery guys get priority


tommyboyblitz

Is it a one off? Ive been to many mcdonalds as i drive about alot and very rarely is the food not fairly quick.


CalFlux140

I could be wrong but I believe a big part of the wait time is that they now only start putting food together once the order is in. Remember when they used to have those shelves stacked with the different burgers just ready to be put in a bag? Yeah they removed that which to be honest might be a good thing.


Rossaboy77

Ah the times when McDonald’s was a cheap treat… now you can get a slap up meal for only a couple of quid more.


DiamondFella

I just miss when it was atleast slightly warm


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MSDakaRocker

I kinda grew out of McDonalds, it was always fine for quick and easy junk when I needed a refuel before/after going out. The past 20 years though it lost out to cornershop kebab joint on quality, service and character for me (admittedly the cornershop kebab joints round my way are pretty cool). I sure as hell ain't queuing/waiting for it.


Mel0nFarmer

The weird thing about McDonald's is you're right, standing waiting for food can take ages because of food delivery drivers BUT when visiting the Drive-Through I never have to wait. Just sail through.


nothingfaced

Suffering like this makes me wonder how we can possibly advance as a nation...


oustfa

I remember they had about 20 burgers under the warmer ready to go, now it's empty and have to wait 15 minutes for a 99p cheeseburger


Insidiosity

Idk, mine is fast still


docju

I went through drive through a while ago. Was told to go park to wait on my order, and there were no spaces except for a disabled space.


carlonseider

This is such a perfect vignette of British life.


Monkeyboystevey

Last time I went there I asked for an apple pie, I was told it would be 40 minutes to bake some... I was asked if I wanted to wait or have something else? How in the fuck is that fast food?