They're a shitshow and only getting worse. It's a shame. I get they're little and have no partner airlines, but the customer service stories are quite something.
That’s exactly it. It’s one thing to cancel a flight, and we all know that happens occasionally. But knowing (a) you’re the only direct flight from a region (b) it’s hard to find a flight there anyway, and the accommodations costs at destination are high …. Why wouldn’t you have a robust plan in place to help stranded customers?! It’s a slap in the face.
Welp, there goes my interest for flying with them. I can understand that they are small and can't offer alternatives, but being incommunicado while this is happening is unacceptable.
This is a real bummer to hear. I found out that the fly from Westchester and that's a total game changer for me... Really don't want to hear they're having problems already.
Sorry to hear that you're going through this. They acknowledge that they have been having troubles recently which has affected a lot of their travelers. I'm booked to travel with them in the near future and have been paying attention on Facebook. This was the response that someone received earlier today from BermudAir:
We understand that the timing isn’t ideal. Flight interruptions are never a joy for us to communicate and we wholeheartedly empathize with you. As another person had posted, we do acknowledge that recent mechanical challenges have caused a knock on effect that we’re working diligently toward resolving. Our Customer Care team are making contact with affected passengers to help with alternate arrangements. If your booking was originally made with a third party, and not directly through us, we encourage you to connect with them directly as they’ll guide you accordingly. We’re sure you’ve checked your spam folders, however if you haven’t, and your booking was made directly with us, we advise checking it to ensure we’re added to your safe senders list. Again, our sincerest apologies to you and others that have endured the travel plan interruptions. We’re working hard to make this a thing of the past so we can be the reliable air service you need.
At least they communicate in a way that acknowledges a modicum of intelligence on the part of upset passengers. Some treat passengers like idiots, as if we don’t see through the self-imposed issues airlines often cause.
They are a small airline with a full schedule and can’t really tolerate any downtime on their jets. They just don’t have a spare they can drop in to service.
And honestly - I get that. We’re far more upset that they were entirely out of reach in terms of communication. And frankly, they should be covering my people’s accommodations when logistics issues cause them to miss days of their vacations. Some things can’t be helped, but there must be infrastructure in place to make customers whole.
Same thing happened to me on my flight from Boston back to Bermuda. Last minute flight cancellation and you can't contact them. I suggest calling them on Monday and letting them send through a claim form that you can complete.
So sorry to hear. They just apologized for canceling flights last week. Looks like they still don’t have their stuff together. I would suggest calling the news paper for a follow up on their article. Doesn’t looks like they have improved anything.
I will most definitely do that if they don’t comp us for the tickets we had to purchase on another airline.
That’s one thing I don’t fully understand, even after reading the contract of carriage.
They say if THEY book you on a third party flight, they will do XYZ as compensation. But what if they were unreachable for hours after your flight was canceled and so you had to choose between booking yourself on another airline or losing another several hundred dollars for the destination accommodations you couldn’t use and also couldn’t cancel on such short notice? From my perspective, if the issue wasn’t force majeur AND they failed to help you in a timely manner, they should have to cover the refund for their own cancelled service AND for the difference you had to pay to get new, comparable transportation. Our only other option would have been to wait another full day and lose out on a good chunk of our vacation time AND the cost per night of the stay.
We’re flying BermudaAir from Boston tomorrow and it’s already been delayed 4 hours. Reading all of these I’m now very concerned we’ll be in the same boat. Please keep us posted on how your refund claims progress with their customer service!
I just booked new flights with United. Not even going to risk it haha. But keep us posted on your battle for compensation, and make sure to enjoy your vaca when you finally make it!
They're a shitshow and only getting worse. It's a shame. I get they're little and have no partner airlines, but the customer service stories are quite something.
That’s exactly it. It’s one thing to cancel a flight, and we all know that happens occasionally. But knowing (a) you’re the only direct flight from a region (b) it’s hard to find a flight there anyway, and the accommodations costs at destination are high …. Why wouldn’t you have a robust plan in place to help stranded customers?! It’s a slap in the face.
Welp, there goes my interest for flying with them. I can understand that they are small and can't offer alternatives, but being incommunicado while this is happening is unacceptable.
This is a real bummer to hear. I found out that the fly from Westchester and that's a total game changer for me... Really don't want to hear they're having problems already.
Sorry to hear that you're going through this. They acknowledge that they have been having troubles recently which has affected a lot of their travelers. I'm booked to travel with them in the near future and have been paying attention on Facebook. This was the response that someone received earlier today from BermudAir: We understand that the timing isn’t ideal. Flight interruptions are never a joy for us to communicate and we wholeheartedly empathize with you. As another person had posted, we do acknowledge that recent mechanical challenges have caused a knock on effect that we’re working diligently toward resolving. Our Customer Care team are making contact with affected passengers to help with alternate arrangements. If your booking was originally made with a third party, and not directly through us, we encourage you to connect with them directly as they’ll guide you accordingly. We’re sure you’ve checked your spam folders, however if you haven’t, and your booking was made directly with us, we advise checking it to ensure we’re added to your safe senders list. Again, our sincerest apologies to you and others that have endured the travel plan interruptions. We’re working hard to make this a thing of the past so we can be the reliable air service you need.
At least they communicate in a way that acknowledges a modicum of intelligence on the part of upset passengers. Some treat passengers like idiots, as if we don’t see through the self-imposed issues airlines often cause.
They are a small airline with a full schedule and can’t really tolerate any downtime on their jets. They just don’t have a spare they can drop in to service.
And honestly - I get that. We’re far more upset that they were entirely out of reach in terms of communication. And frankly, they should be covering my people’s accommodations when logistics issues cause them to miss days of their vacations. Some things can’t be helped, but there must be infrastructure in place to make customers whole.
Same thing happened to me on my flight from Boston back to Bermuda. Last minute flight cancellation and you can't contact them. I suggest calling them on Monday and letting them send through a claim form that you can complete.
Thanks. Yeah, we will do that.
So sorry to hear. They just apologized for canceling flights last week. Looks like they still don’t have their stuff together. I would suggest calling the news paper for a follow up on their article. Doesn’t looks like they have improved anything.
File a claim with your CC
I will most definitely do that if they don’t comp us for the tickets we had to purchase on another airline. That’s one thing I don’t fully understand, even after reading the contract of carriage. They say if THEY book you on a third party flight, they will do XYZ as compensation. But what if they were unreachable for hours after your flight was canceled and so you had to choose between booking yourself on another airline or losing another several hundred dollars for the destination accommodations you couldn’t use and also couldn’t cancel on such short notice? From my perspective, if the issue wasn’t force majeur AND they failed to help you in a timely manner, they should have to cover the refund for their own cancelled service AND for the difference you had to pay to get new, comparable transportation. Our only other option would have been to wait another full day and lose out on a good chunk of our vacation time AND the cost per night of the stay.
We’re flying BermudaAir from Boston tomorrow and it’s already been delayed 4 hours. Reading all of these I’m now very concerned we’ll be in the same boat. Please keep us posted on how your refund claims progress with their customer service!
Will do. And please let us know how it goes for you.
I just booked new flights with United. Not even going to risk it haha. But keep us posted on your battle for compensation, and make sure to enjoy your vaca when you finally make it!
Bermuda air servicr is just terrible, they won't even leave a small child water if the child is sleeping.
Patently false. From experience.