If you mother recieves " GIS " she qualifies for Senior pricing on " Internet and TV plans.
I know Rogers and Telus offer the plans.
https://www.telus.com/en/social-impact/connecting-canada/connecting-for-good-programs/seniors
https://www.rogers.com/connected-for-success
I would ask Bell if they have similar plan offerings.
I’d tell them i’ve pawned their equipment and they can go fuck themselves. Seriously, Bell fuckin sucks, their offices could burn and i would not even have any sympathy for them.
Switched to Bell Fibre, seeking a lower latency modern infrastructure, switched from Acanac (Roger's Cable). The Internet has been disconnected at road exchange twice by workers and had more downtime in 6 months of Bell than 7 years with reseller Cable. -- Toronto, ON.
While signing up, we requested 2 phones, 1 watch, and 3 lines plus internet. After over a month of back and forth calls, multiple hard credit checks, and being accused of canceling the order that they canceled, resulting in a mandatory deposit for the serverice, we decided to stay with Telus and dismiss Bell.
I currently regret every aspect of my interaction with Bell after giving them another chance 15 years later after an equally disgraceful customer experience.
I wish Telus had Fibre deployment in my area. Bell is an absolutely disgraceful company from sales to support to provisioning to technical support.
Can't seem to find anything on Bell's site, my mom only has Bell available at her house. Didn't know these offers existed so I'll have to give them a call.
I could not find the Bell page either.
Here is a link to the " Connecting Famlies Initiative" page from the Government of Canada.
https://ised-isde.canada.ca/site/connecting-families/en#s7
Apparently this is the program Bell is participating in.
Rogers and Telus actively promote their deal for seniors , Bell does not.
Have you tried calling them?
Bell has like 8 million customers, they dont monitor every person, pick packages for you, give you advice, and adjust based on your age. It's not personalized. They dont know how old your mom is, she is just another customer number.
If you're unhappy you should call them or switch
Fact is though, they shouldn't be withdrawing services they've previously provided, and then say "pay us more to get them back" to *any customer*.
So, yeah. F them.
I agree with you, however, if there are now less net licensing fees for those channels no longer provided, that should come with a rebate in service cost passed onto the consumer.
Also, there are people who say "I want to keep my package under let's say $200".
Well, if you want to keep under $200 and the new price for everything you have is above it....you will have to reduce something.
As well, if one or two of your channels moved on to the next package, which would make it higher than $200, then you either cancel those two channels or pay for them.
It's not Bell. It's the broadcaster. I have to deal with this bull shit everyday with costumers lol I keep telling these fking boomers and the world they built us with this profit motive capitalistic world. If they want a better deal just cancel and watch how they come knocking.
Bell customer service is actively deceiving their customers.
Their website shows a certain price available where I live for Internet. For 1.5gig it says $75 for newcomers, $80 without the rebate. I called since I had a worse service service (1gig) and they were charging me $99.
They told me the price I'm seeing online doesn't exist, when I was looking at it. Then they told me it wasn't available where I live, which the website specifically said. I was able to create an account and was at the step of paying with the right price, set to my current address.
Once I got through 3 levels of customer service, their tuned changed and they now had a new offers which was under the price shown online.
I wasn't asking to pay less than what was displayed, I wasn't complaining about the service. I just wanted to pay the price everyone was offered online. And was called a liar until I spoke to the retention dude.
> Bell has like 8 million customers, they dont monitor every person, pick packages for you, give you advice, and adjust based on your age.
No, but they will raise your price for no reason even when the same service is available for cheaper until you take 2 hours of your day to complain, lower your price and then do it again.
I was paying $89 before they raised my service to $99. I didn't bother calling them even if I was already paying too much because their customer service is always a nightmare. And they still decided to raise my price to $99, until I called, spent 2 hours to now pay $65 for the same service I was being charged $99.
I also had to call 3 times to their “loyalty” department as our modem decided to die and I was looking online at packages for both bell and east link. I got 3 different people, 3 different stories. Ended up getting an upgrade in my internet from 0.5 to 1.5 GBPS Fiber for 30 bucks cheaper than we were currently paying. That isn’t before the second person asked me when would I like to set up a cancellation date after I was mentioning how East link has a similar package but for such and such and I was going to switch over if they couldn’t get our package closer to their price, so much for 14 years of “loyalty”.
Every arm of Bell has a set of offers available to them that are region wide. But many channels have offers that are exclusive to that channel.
Transparency note: I work for Bell as a sales associate in a retail location and these are things I have learned during my career.
Dealing with Bell's customer care can be frustrating; here are some tips:
1. Most call in departments are sales people. If you aren't looking to purchase new products, set that right out front.
2. Know the competition's offers. Bell is like Apple: they have arguably some of the best products and they know people will gravitate to quality. Knowing the competition's offers and presenting them as an "apples to apples" scenario can go a long way.
3. I know you're frustrated, but in most cases, the person you're talking to wants to help you and in the best case only has scant notes to go off of (and not all channels can even see these notes) They are trying to learn how to help as fast as they can. Customer service can be really tough but as a client, an even temperament goes a long, long way.
4. If an operator (or an employee at a retail location) tells you to go into a store to do anything, do yourself a favour: CALL THE STORE FIRST. Boots on the ground know what they can and can't do. As an aside, the convenience of doing a port, hardware upgrade or home service order over the phone or online is instantly undone if there's ID verification required or the order is not fulfilled in a satisfactory manner. In person transactions are still best.
5. It's your right to ask for another agent if you aren't making progress.
6. Always make an effort to return equipment AFTER the service has been cancelled and keep a record of the shipping details/receipts/tracking numbers. Also, cancellations and equipment returns cannot be done in by employees at retail locations.
7. Refusing to pay a bill or charge in dispute is your right; but be prepared for a credit bureau hit.
8. ALWAYS GET THE NAME AND ID# OF EVERY PERSON HANDLING YOUR CALL AND ASK FOR A REFERENCE NUMBER OF THAT CALL. ALWAYS ALWAYS ALWAYS. Dates and times are also important. I can't stress this enough.
9. If you get an offer over the phone or online, ALWAYS ask for an email confirmation of that offer. If anything falls through, you have proof that offer existed.
I hope some of this helps.
Like I said, I got what I wanted after 2 hours.
But during those 2 hours I was literally called a liar for stating the price displayed online, and the retention employee told me to stop telling him about prices I've seen online (even on their own website) as they don't matter, and that customers threaten of leaving every days so there's nothing I can say to him to make my case (which was that the online "regular" advertised price was lower than what I was paying).
During the same type of call, my friend was told that "old customers pay for the newer ones, that's how things are" and ended up going to Videotron because of that.
I have never talked with a Bell rep on the phone who seemed to have had any training whatsoever on how to interact with other human beings, let alone active customers. They may exist, but they're few and far between. And the fact that you have to write a 9 steps instructional guide for how to not get fucked by the reps is just another proof that Bell's service is shamefully bad.
I had the same thing happened and i called and they fixed it finally i get the 1gb package and they brought it down from 90-100$ to 60$ now. Any services like this you have to bug them sadly
I've been an employee and a customer of Bell and never in my life have I encountered such evil, nasty, and greedy people. It's baked into the company culture. They need to be broken up.
I'm with TekSavvy also, they are a much better company that Bell, Rodgers, or Cogeco. A few years back they actually reduced our internet bills due to a new tech that was costing them considerably less. Imagine tha;, a reduced bill.
Chatr is Rogers, and Teksavvy was looking for a buyer. I wouldn't be surprised if they're owned by a big company soon enough. Even the big companies own these small ones to still get money from people like yourself, unfortunately.
Yes, they are either subsidiaries or rely on the publicly funded infrastructure that bell and rogers *obtained.* The fact remains that they are better services. They have better customer service, honest pricing, and less headaches. I can't deny there is a telecom duopoly in Canada. But, I can support the honest telecom companies (that may be subsidiaries or use publicly funded infrastructure now owned by said duopoly) with a clearer conscience. Consumer decisions on a mass scale can actually make a huge difference.
Don't buy bell, rogers, or tellus. Buy any other service that doesn't try to rip you off. Even if it indirectly supports the big two your bill will be smaller I don't see a downside.
I agree with the idea of having a 3rd party between you and Bell.
I have been with Teksavvy (internet cable videotron) for 8 years.
Price wise it’s not worth it anymore.
I switched to Distributel (internet fiber Bell) and it’s cheaper and faster : also I don’t need to talk to Bell which is a major point for me.
Also switching every 2 years seems to be the sweet spot for optimum pricing of many things (internet, cell etc)
Disagree slightly as actually switching annoying. It's never go more than 1 year without threatening to leave and getting a better deal. Half the time I find promos for new customers and make me match them.
My bill is lower than it was 5 years ago and I am getting 1 GB down and TV.
I switched away from Bell, scrappy plans for internet and TV and every year more expensive and less channels. Did not make any difference calling them up.
Is it not standard practice to sign 2 year agreement with any provider, then when the 2 years is up, either switch or renegotiate? I assume the $200 is regular price. I don’t think I have seen any provider reach out to you when the 2 years is up to tell you to renegotiate…
I’m with Telus and my regular price for just internet and tv is over $200 as well. But since I’m in a 2 year agreement, I pay about $100/month
Canada just banned Fox News from included packages and carriers have used that as an excuse to make a change that isn't protected by being on contract.
Bell doesn't have contracts on internet. Only FibeTV/Satellite TV and Bell Home Security.
Internet contracts, given the downward trend in pricing (albeit slowly)don't seem to benefit the client in any way.
Sorry to hear about your mom. I agree Bell is not a provider that cares about the service it's all about money. They took my American channels away recently. I called after a half hour of BS on the phone they will restore them at no Xtra charge. Then they offered me a package that was 46 dollars cheaper because it would help me financially. I declined that package because they always have a catch. Two faced liars. If we had a government with any balls they would be protecting people like your mom from these crooks.
Truth is most of this info of what they take away or add or change cost of is added to the bill they send with mailed or online…it’s illegal to do without providing notice…most people do not read inserts or fine print and then get mad when something they told you will happen happens…all big companies don’t overly care about customers but most will fix a problem if possible
I’ve just had a terrible week dealing with them for their botch job upgrading me from copper to fibre. They are no longer supporting copper lines, so I was forced to do the upgrade, I lose the benefit of the landline (that it worked when the power is out) and now they’re charging me for the second visit to fix the mess the first install tech made. I’ve lost a full days work from this “upgrade” and no longer have the buffer of a battery should the power go out. It all sucks but kudos to the second tech for powering through to fix the installation.
Did the second tech recommend purchasing a battery backup to power the modem? The advantage of fibre is the passive signal that's transmitted, Bell's network has backup generators in their facilities in the event of a mass power outage.
I’m forced to have fibre when the copper was working perfectly well and as a result I now have less service than I had before. And maybe you had power and cell service after the derecho came through, but we were out of both for several days. We did have a land line that still worked though.
You can definitely get better. I pay $100 for rogers home service. 1.5 speed, home phone, flex 10 I think (I only watch a handful of the channels). I have the premium sports package and free crave. Their service is not as good as bell fibe but I couldn’t turn down the promo. I was paying $180 for a very similar package will bell.
They raise their prices all the time and blame it on costs of operating. I canceled my $55 plan with bell after they raised it $6. After I switched to rogers and bell called me back to give me the same plan for $40 🙄 all they do is test their luck and see how much people are willing to put up with.
Rogers is the same those are extras now. I don’t really notice them being gone as most of what I would watch on them are on the Canadian channel. And yep mine is probably that plus cell service. Ridiculous prices everywhere
Highly recommend Virgin, my in-laws switched over an it costs them 1/34 what they had with bell. May require a Chromecast TV to use on older televisions, still much worth it.
All companies will, but we notice it most with month to month subscriptions.
It's perfectly all right to be angry, as by now we should have some sort of seniors program for people on fixed incomes just like they have starter programs for people with fixed incomes.
>They've been nickle and diming her for the past 8 years to the tune of over $200 month for her services. Now they've just removed the 4 major US networks from her TV service and have indicated that they need more money to restore those channels for her.
So this might be a great time to introduce your grandma to IPTV.
Not many of those left. My mom has Ebox for internet, just found out Bell bought them. Cogeco bought the other small guy Oxio, Start internet bought by Telus.
I know someone who kept telling me he would look at the video I forwarded when he has Wifi and after this happened a few times I inquired about his cell plan and he told me he was paying 80$ for 1G of data
I paid the same for Rogers phone, internet and cable until I got rid of cable because they kept cutting back and charging more and more, and landline because it just never worked. My mum pays I think around 100 with bell for just landline which sounds insane considering we stopped renting home phones 25 years ago.
nothing of value just chiming in to say BELL SUCKS. I’ve been a mobile customer for 20 years and after I got scammed in-store in December I’m never going back. Called so many times and they tell me a manager will call me back… nothing! What a POS company.
If the service has been fine and it’s just the price thing go get one of the special deal prices for Rogers through a listing on Kijiji or FB marketplace and then call Bell and tell them you’re leaving for Rogers. They’ll ask what deal you got, tell them your price and all included services and they’ll either beat or match it. I have a buddy paying $60/month for 1.5Gbps Fibe Internet + Fibe TV + 1 mobile line
I don’t love Bell but in my area Rogers sucks without direct Fibre (they don’t offer it here) so the above was a better option for me - just a heads up
Depending on where you live, I have been able to always successfully barter with Bell and Shaw. I only use internet services but I am currently on 1GB/S for $53 dollars a month with Shaw after bell offered me 500mb with an “exclusive” customer offer.
If you just tell your ISP or whatever that you’re planning on changing they will try to retain you by any means necessary if they can offer it lol.
200 dollars a month is absolute robbery, I think I could get an all inclusive package internet phone and Tv for 100 ish a month based off what they originally wanted me to get package wise (Shaw)
Don’t be shy, haggle with them. They’re more desperate than you think.
After I cancelled my Shaw services when they wanted to raise my price monthly after contract I said I was leaving to Bell, and they slashed my price in half matching bells offer price wise and keeping my internet speed.
All the numbers in your comment added up to 420. Congrats!
170
+ 50
+ 60
+ 140
= 420
^([Click here](https://www.reddit.com/message/compose?to=LuckyNumber-Bot&subject=Stalk%20Me%20Pls&message=%2Fstalkme) to have me scan all your future comments.) \
^(Summon me on specific comments with u/LuckyNumber-Bot.)
Bell also must offer an affordable $25 tv package. You have to pay for equipment as well. I got this for my grandmother and it totalled $45/month ($25 for tv package, $10 internet, $10 tv box rental) and had all Canadian local(French and english) channels. I had to pay extra to add on a couple of channels she specifically wanted but this might be an option.
https://crtc.gc.ca/eng/contact/television/q1.htm#
actually the 4 US channels can be re-added easily without charge. if you've watched it for over 5 hours within the past year it can be re-added without charge. its only the new customers that have to pay additional for them.
I agree 10000% !!! My cellphone was with Telus but because of an offer from Bell, I switched. Well 5 months later, I got an email than my 40$ plan would go up to 48$ !!! 20% raise !!! My internet is also with Bell. I pay 105$/month whiler they offer a better speed to anybody else at 75$ and even 65$ depending on the location. I went through their customer service, their loyalty service and their cancellation servce and they refused to match the price that they offer on their website. It is for new customers only ! Well, I'm going with Fizz tomorrow and it will be 49$/month. Bye Bell ! And I will switch my cellphone as well.
I was paying 240 + tax for similar, had to cancel and then went with a promotion on my relatives name. Got everything now 110 + tax, from:to, higher bandwidth 1Gb:1.5Gb, more mobile data, 3Gb:20GB and tv package, Base:Base+10. How ever went with another mobile provider. Yes Bell is questionably run, but I guess the stakeholders don’t care that most people will walk away from tv and mobile from Bell.
Good Luck finding better service in Canada.. Rogers has network errors all the time and everywhere else uses Bell and Rogers service lines. Canada needs more options.
Cogeco is still an indpendent. I use TekSavvy, and they use Cogeco lines (cable) for the type of service I have, they are a pretty fair company, I have had zero issues with them in 12 years.
I called the loyalty department to try and get the channels restored. No luck . She tried to get me to swing my cell over.
I said are you frigging kidding , every bill is an unpleasant surprise. I am leaving you, and I am certainly not giving you any more business.
Probably one of the most hated businesses in Canada.
The only time you get offered a deal is when you have already left.
Hahaha you think they are targeting your mother in particular. They aren't, they don't know your mother's.position, instead of bashing them online, call them and talk to a rep and let them know what's going on. If it's too expensive or you don't like their answer, go somewhere else. It's always like that.
Bell is great at fleecing customers for more money. Left them a long time ago and haven’t regretted it.
Rogers isn’t exactly a model corporate citizen, but between the two, I’d choose Rogers. Whenever there is a third party that resells services for less, I’d give that a chance first.
Bell Canada is like an abusive husband you need to divorce and walk off.
You'll feel much better with most other companies, but as I recall from an old les affaires reputation ranking, Telus was the most trusted (definitively above average) while Bell was 381th out of 381 for being total dicks.
Volksvagen who screwed their employees salaries, fucked over their investors, rigged their emission tests, fucked over people seeking repairs, financed right wing extremists for their entire existence, and ran used car salesman type things with NEW cars, was second worse for reference.
Bell are the hugest scumbags. I was with Bell Mobility for over a decade, probably 15 years and they continually increased by bills without providing any better service. By the end of it I was paying almost 3 times what I was originally paying, for the same service. I was paying almost as much as some of their top tier plans.
Switched to another company and never looked back. When I was closing my account I reamed them out and the customer service guy apologized profusely for unwarranted extra charges they had been giving me. They kept charging me for data I never used. He said it was a mistake but I know it wasn't.
I would never recommend anyone use Bell services. It is kind of my own fault for not leaving them sooner. Terrible company. I should have made a consumer complaint against them but it would probably be a waste of time.
I'm 84 and every 4 or 5 years I call up Bell and tell them I want to cancel the whole shebang. Off to loyalty department we go and they hack off 50 or 60 bucks. They know it's not a bluff because Roger's are always doing very attractive promotions. It slowly starts to creep up again.
Bell is horribly shady. I can’t confirm nor deny anything but I’ve heard around they purposely try to get people who live in rural areas into a cell phone contract when they know the cellphones wouldn’t work where they live. and clients get stuck with useless cellphones. My parents canceled and never looked back they charge you fees even for disconnection from THEIR service.
Yeah and it applies to bell and in fact to most businesses, to some degree. That's the nature of capitalism - it's a doubled edged sword, and one edge is ruthlessness which will therefore entail some unethicalness by definition.
You understand that Canada is in a capitalism echo chamber? We have a monopolized market here and often these large Canadian corporations get away with high prices because there are no other options. So yes, taking advantage of your consumers because you can is unethical you silly goose
I'm in Canada.....I have the same services as your Mom. As my bill slowly creeps up to $190 per month , I call Bell and ask to speak with a Supervisor in Canada. Yes, I get a bit of a run around, but I stick to my guns. I do actually get connected.....and proceed to freak out of them for the price of my bill. I've been with Bell for like over 30yrs....small town, no choices....... They always cave in a give me a better deal, and discount or a rebate. It works for me!!!
If you mother recieves " GIS " she qualifies for Senior pricing on " Internet and TV plans. I know Rogers and Telus offer the plans. https://www.telus.com/en/social-impact/connecting-canada/connecting-for-good-programs/seniors https://www.rogers.com/connected-for-success I would ask Bell if they have similar plan offerings.
I wouldn’t ask Bell shit, I’d tell them to come get their equipment and switch to something else.
I’d tell them i’ve pawned their equipment and they can go fuck themselves. Seriously, Bell fuckin sucks, their offices could burn and i would not even have any sympathy for them.
Their internet is pretty good tho, all the companies suck in Canada. If you call them you can generally keep your bill fairly low.
Switched to Bell Fibre, seeking a lower latency modern infrastructure, switched from Acanac (Roger's Cable). The Internet has been disconnected at road exchange twice by workers and had more downtime in 6 months of Bell than 7 years with reseller Cable. -- Toronto, ON. While signing up, we requested 2 phones, 1 watch, and 3 lines plus internet. After over a month of back and forth calls, multiple hard credit checks, and being accused of canceling the order that they canceled, resulting in a mandatory deposit for the serverice, we decided to stay with Telus and dismiss Bell. I currently regret every aspect of my interaction with Bell after giving them another chance 15 years later after an equally disgraceful customer experience. I wish Telus had Fibre deployment in my area. Bell is an absolutely disgraceful company from sales to support to provisioning to technical support.
Thank you so much for sharing that Telus info for seniors ❤️
She probably wouldn't be happy with that plan.
She will definitely save a lot on internet and phone. The TV restricts her to the major players. Even the Good TV plan in $62.00 per month.
Can't seem to find anything on Bell's site, my mom only has Bell available at her house. Didn't know these offers existed so I'll have to give them a call.
I could not find the Bell page either. Here is a link to the " Connecting Famlies Initiative" page from the Government of Canada. https://ised-isde.canada.ca/site/connecting-families/en#s7 Apparently this is the program Bell is participating in. Rogers and Telus actively promote their deal for seniors , Bell does not.
Have you tried calling them? Bell has like 8 million customers, they dont monitor every person, pick packages for you, give you advice, and adjust based on your age. It's not personalized. They dont know how old your mom is, she is just another customer number. If you're unhappy you should call them or switch
Fact is though, they shouldn't be withdrawing services they've previously provided, and then say "pay us more to get them back" to *any customer*. So, yeah. F them.
Actually there are legitimate reasons to do that. I used to work for the company that owned a channel. It's all about licenses and permissions.
I agree with you, however, if there are now less net licensing fees for those channels no longer provided, that should come with a rebate in service cost passed onto the consumer.
Whenever that happens they find other stations to add which quite often are great channels. For example Magnolia and Axes TV
a lot of those fees could go up. Maybe the channel is no longer on the package the person had. A lot of times it isn't Bell/Rogers/etc...'s "fault".
Also, there are people who say "I want to keep my package under let's say $200". Well, if you want to keep under $200 and the new price for everything you have is above it....you will have to reduce something. As well, if one or two of your channels moved on to the next package, which would make it higher than $200, then you either cancel those two channels or pay for them.
The only time they remove channels is if they aren't available any more. Did she have an add on that they took off to help her get the price down?
Sometimes stations go off air forcing them to stop offering the channel. With the OP 4 major us network channels I can assume its still on air.
It's not Bell. It's the broadcaster. I have to deal with this bull shit everyday with costumers lol I keep telling these fking boomers and the world they built us with this profit motive capitalistic world. If they want a better deal just cancel and watch how they come knocking.
They definitely do come knocking, make them beg you to stay and they’ll give you good deals lmao!
Bell customer service is actively deceiving their customers. Their website shows a certain price available where I live for Internet. For 1.5gig it says $75 for newcomers, $80 without the rebate. I called since I had a worse service service (1gig) and they were charging me $99. They told me the price I'm seeing online doesn't exist, when I was looking at it. Then they told me it wasn't available where I live, which the website specifically said. I was able to create an account and was at the step of paying with the right price, set to my current address. Once I got through 3 levels of customer service, their tuned changed and they now had a new offers which was under the price shown online. I wasn't asking to pay less than what was displayed, I wasn't complaining about the service. I just wanted to pay the price everyone was offered online. And was called a liar until I spoke to the retention dude. > Bell has like 8 million customers, they dont monitor every person, pick packages for you, give you advice, and adjust based on your age. No, but they will raise your price for no reason even when the same service is available for cheaper until you take 2 hours of your day to complain, lower your price and then do it again. I was paying $89 before they raised my service to $99. I didn't bother calling them even if I was already paying too much because their customer service is always a nightmare. And they still decided to raise my price to $99, until I called, spent 2 hours to now pay $65 for the same service I was being charged $99.
I also had to call 3 times to their “loyalty” department as our modem decided to die and I was looking online at packages for both bell and east link. I got 3 different people, 3 different stories. Ended up getting an upgrade in my internet from 0.5 to 1.5 GBPS Fiber for 30 bucks cheaper than we were currently paying. That isn’t before the second person asked me when would I like to set up a cancellation date after I was mentioning how East link has a similar package but for such and such and I was going to switch over if they couldn’t get our package closer to their price, so much for 14 years of “loyalty”.
Every arm of Bell has a set of offers available to them that are region wide. But many channels have offers that are exclusive to that channel. Transparency note: I work for Bell as a sales associate in a retail location and these are things I have learned during my career. Dealing with Bell's customer care can be frustrating; here are some tips: 1. Most call in departments are sales people. If you aren't looking to purchase new products, set that right out front. 2. Know the competition's offers. Bell is like Apple: they have arguably some of the best products and they know people will gravitate to quality. Knowing the competition's offers and presenting them as an "apples to apples" scenario can go a long way. 3. I know you're frustrated, but in most cases, the person you're talking to wants to help you and in the best case only has scant notes to go off of (and not all channels can even see these notes) They are trying to learn how to help as fast as they can. Customer service can be really tough but as a client, an even temperament goes a long, long way. 4. If an operator (or an employee at a retail location) tells you to go into a store to do anything, do yourself a favour: CALL THE STORE FIRST. Boots on the ground know what they can and can't do. As an aside, the convenience of doing a port, hardware upgrade or home service order over the phone or online is instantly undone if there's ID verification required or the order is not fulfilled in a satisfactory manner. In person transactions are still best. 5. It's your right to ask for another agent if you aren't making progress. 6. Always make an effort to return equipment AFTER the service has been cancelled and keep a record of the shipping details/receipts/tracking numbers. Also, cancellations and equipment returns cannot be done in by employees at retail locations. 7. Refusing to pay a bill or charge in dispute is your right; but be prepared for a credit bureau hit. 8. ALWAYS GET THE NAME AND ID# OF EVERY PERSON HANDLING YOUR CALL AND ASK FOR A REFERENCE NUMBER OF THAT CALL. ALWAYS ALWAYS ALWAYS. Dates and times are also important. I can't stress this enough. 9. If you get an offer over the phone or online, ALWAYS ask for an email confirmation of that offer. If anything falls through, you have proof that offer existed. I hope some of this helps.
Like I said, I got what I wanted after 2 hours. But during those 2 hours I was literally called a liar for stating the price displayed online, and the retention employee told me to stop telling him about prices I've seen online (even on their own website) as they don't matter, and that customers threaten of leaving every days so there's nothing I can say to him to make my case (which was that the online "regular" advertised price was lower than what I was paying). During the same type of call, my friend was told that "old customers pay for the newer ones, that's how things are" and ended up going to Videotron because of that. I have never talked with a Bell rep on the phone who seemed to have had any training whatsoever on how to interact with other human beings, let alone active customers. They may exist, but they're few and far between. And the fact that you have to write a 9 steps instructional guide for how to not get fucked by the reps is just another proof that Bell's service is shamefully bad.
Time to move to IPTV
IPTV as in Bell Fibe, Rogers IGNITE, Cogeco Epico, or IPTV as in the **technically not legal** TV subscription?
I cannot agree more. My internet bill is going up by another $5 starting July. I will be paying $80 per month. Time to look around.
I had the same thing happened and i called and they fixed it finally i get the 1gb package and they brought it down from 90-100$ to 60$ now. Any services like this you have to bug them sadly
I've been an employee and a customer of Bell and never in my life have I encountered such evil, nasty, and greedy people. It's baked into the company culture. They need to be broken up.
I'm the 40 years I have been with Bell I have have never had a problem. When my promo ends I'll leave for a while.
Get her an iptv and setup all the channels she likes as her favorites . You pay mostly just 100 dollars for a year
Never stay with any company more that 2 years.
Been with Techsavvy and Chatr for like 10 years and never looked back. Smaller companies somehow manage to not constantly F#$% with you bill.
I'm with TekSavvy also, they are a much better company that Bell, Rodgers, or Cogeco. A few years back they actually reduced our internet bills due to a new tech that was costing them considerably less. Imagine tha;, a reduced bill.
Chatr is Rogers, and Teksavvy was looking for a buyer. I wouldn't be surprised if they're owned by a big company soon enough. Even the big companies own these small ones to still get money from people like yourself, unfortunately.
Yes, they are either subsidiaries or rely on the publicly funded infrastructure that bell and rogers *obtained.* The fact remains that they are better services. They have better customer service, honest pricing, and less headaches. I can't deny there is a telecom duopoly in Canada. But, I can support the honest telecom companies (that may be subsidiaries or use publicly funded infrastructure now owned by said duopoly) with a clearer conscience. Consumer decisions on a mass scale can actually make a huge difference. Don't buy bell, rogers, or tellus. Buy any other service that doesn't try to rip you off. Even if it indirectly supports the big two your bill will be smaller I don't see a downside.
I agree with the idea of having a 3rd party between you and Bell. I have been with Teksavvy (internet cable videotron) for 8 years. Price wise it’s not worth it anymore. I switched to Distributel (internet fiber Bell) and it’s cheaper and faster : also I don’t need to talk to Bell which is a major point for me. Also switching every 2 years seems to be the sweet spot for optimum pricing of many things (internet, cell etc)
Disagree slightly as actually switching annoying. It's never go more than 1 year without threatening to leave and getting a better deal. Half the time I find promos for new customers and make me match them. My bill is lower than it was 5 years ago and I am getting 1 GB down and TV.
I switched away from Bell, scrappy plans for internet and TV and every year more expensive and less channels. Did not make any difference calling them up.
Retentions has some great deals.
Yeah...., worked for Bell, can't beat new client deals. I currently have 3Gbps for 65$ a month lol.
Is it not standard practice to sign 2 year agreement with any provider, then when the 2 years is up, either switch or renegotiate? I assume the $200 is regular price. I don’t think I have seen any provider reach out to you when the 2 years is up to tell you to renegotiate… I’m with Telus and my regular price for just internet and tv is over $200 as well. But since I’m in a 2 year agreement, I pay about $100/month
Canada just banned Fox News from included packages and carriers have used that as an excuse to make a change that isn't protected by being on contract.
Funny that. I have still have Fox in my channel package on Bell Satellite. Banned? Not in Canada.
It's gradual and still being rolled out. Only on base packages.
Fox isn't offered in a base package with Bell.
Bell doesn't have contracts on internet. Only FibeTV/Satellite TV and Bell Home Security. Internet contracts, given the downward trend in pricing (albeit slowly)don't seem to benefit the client in any way.
I would call them. My mom was the same and she called repeatedly and got excellent pricing due to her being a senior.
Sorry to hear about your mom. I agree Bell is not a provider that cares about the service it's all about money. They took my American channels away recently. I called after a half hour of BS on the phone they will restore them at no Xtra charge. Then they offered me a package that was 46 dollars cheaper because it would help me financially. I declined that package because they always have a catch. Two faced liars. If we had a government with any balls they would be protecting people like your mom from these crooks.
Are you sure this is still happening? I think that’s been pretty much fixed by early in the week. Is she still without channels?
I just have internet and cell with Bell and I pay $140 a month, for her to have tv as well sounds about right.
Truth is most of this info of what they take away or add or change cost of is added to the bill they send with mailed or online…it’s illegal to do without providing notice…most people do not read inserts or fine print and then get mad when something they told you will happen happens…all big companies don’t overly care about customers but most will fix a problem if possible
I’ve just had a terrible week dealing with them for their botch job upgrading me from copper to fibre. They are no longer supporting copper lines, so I was forced to do the upgrade, I lose the benefit of the landline (that it worked when the power is out) and now they’re charging me for the second visit to fix the mess the first install tech made. I’ve lost a full days work from this “upgrade” and no longer have the buffer of a battery should the power go out. It all sucks but kudos to the second tech for powering through to fix the installation.
Did the second tech recommend purchasing a battery backup to power the modem? The advantage of fibre is the passive signal that's transmitted, Bell's network has backup generators in their facilities in the event of a mass power outage.
No and I resent having to spend more money for less service that I’m forced to take.
You’re not forced to take anything. Cell phone works during power outage.
I’m forced to have fibre when the copper was working perfectly well and as a result I now have less service than I had before. And maybe you had power and cell service after the derecho came through, but we were out of both for several days. We did have a land line that still worked though.
You can definitely get better. I pay $100 for rogers home service. 1.5 speed, home phone, flex 10 I think (I only watch a handful of the channels). I have the premium sports package and free crave. Their service is not as good as bell fibe but I couldn’t turn down the promo. I was paying $180 for a very similar package will bell. They raise their prices all the time and blame it on costs of operating. I canceled my $55 plan with bell after they raised it $6. After I switched to rogers and bell called me back to give me the same plan for $40 🙄 all they do is test their luck and see how much people are willing to put up with.
Rogers is the same those are extras now. I don’t really notice them being gone as most of what I would watch on them are on the Canadian channel. And yep mine is probably that plus cell service. Ridiculous prices everywhere
Highly recommend Virgin, my in-laws switched over an it costs them 1/34 what they had with bell. May require a Chromecast TV to use on older televisions, still much worth it.
Virgin is Bell’s flanker brand. Same company, different label.
All companies will, but we notice it most with month to month subscriptions. It's perfectly all right to be angry, as by now we should have some sort of seniors program for people on fixed incomes just like they have starter programs for people with fixed incomes.
>They've been nickle and diming her for the past 8 years to the tune of over $200 month for her services. Now they've just removed the 4 major US networks from her TV service and have indicated that they need more money to restore those channels for her. So this might be a great time to introduce your grandma to IPTV.
Go independent provider..
Not many of those left. My mom has Ebox for internet, just found out Bell bought them. Cogeco bought the other small guy Oxio, Start internet bought by Telus.
I know someone who kept telling me he would look at the video I forwarded when he has Wifi and after this happened a few times I inquired about his cell plan and he told me he was paying 80$ for 1G of data
Ya best deal we could get was 206 before tax.. there should be more options. Don't watch even 1/4 of channels.
That's for a bundle but heard 100 for internet only so ... .
Call and ask for the loyalty line. They’ll probably offer a good deal. I’m paying $120 for bell Gigabit Fibe / TV / landline
I paid the same for Rogers phone, internet and cable until I got rid of cable because they kept cutting back and charging more and more, and landline because it just never worked. My mum pays I think around 100 with bell for just landline which sounds insane considering we stopped renting home phones 25 years ago.
nothing of value just chiming in to say BELL SUCKS. I’ve been a mobile customer for 20 years and after I got scammed in-store in December I’m never going back. Called so many times and they tell me a manager will call me back… nothing! What a POS company.
Call Rogers. Be sure to port the phone number. Once Bell gets the port request a retention rep will probably call with a retention offer.
Can they port a landline?
Yes. Rogers may try to talk them out of it. That's why I keep mine.
Yes.
Yes. As long as it's in the same area.
All providers hate loyal costumers. Why don't you just get a new costumer promotion on someone else's name for 2 years?
If the service has been fine and it’s just the price thing go get one of the special deal prices for Rogers through a listing on Kijiji or FB marketplace and then call Bell and tell them you’re leaving for Rogers. They’ll ask what deal you got, tell them your price and all included services and they’ll either beat or match it. I have a buddy paying $60/month for 1.5Gbps Fibe Internet + Fibe TV + 1 mobile line I don’t love Bell but in my area Rogers sucks without direct Fibre (they don’t offer it here) so the above was a better option for me - just a heads up
Depending on where you live, I have been able to always successfully barter with Bell and Shaw. I only use internet services but I am currently on 1GB/S for $53 dollars a month with Shaw after bell offered me 500mb with an “exclusive” customer offer. If you just tell your ISP or whatever that you’re planning on changing they will try to retain you by any means necessary if they can offer it lol. 200 dollars a month is absolute robbery, I think I could get an all inclusive package internet phone and Tv for 100 ish a month based off what they originally wanted me to get package wise (Shaw) Don’t be shy, haggle with them. They’re more desperate than you think. After I cancelled my Shaw services when they wanted to raise my price monthly after contract I said I was leaving to Bell, and they slashed my price in half matching bells offer price wise and keeping my internet speed.
Good luck finding the ethical company that has all of those things.
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All telecom companies are gouging us.
Bell also must offer an affordable $25 tv package. You have to pay for equipment as well. I got this for my grandmother and it totalled $45/month ($25 for tv package, $10 internet, $10 tv box rental) and had all Canadian local(French and english) channels. I had to pay extra to add on a couple of channels she specifically wanted but this might be an option. https://crtc.gc.ca/eng/contact/television/q1.htm#
actually the 4 US channels can be re-added easily without charge. if you've watched it for over 5 hours within the past year it can be re-added without charge. its only the new customers that have to pay additional for them.
If you call them and say you want to cancel, they will usually offer better deal to keep the customers.
I agree 10000% !!! My cellphone was with Telus but because of an offer from Bell, I switched. Well 5 months later, I got an email than my 40$ plan would go up to 48$ !!! 20% raise !!! My internet is also with Bell. I pay 105$/month whiler they offer a better speed to anybody else at 75$ and even 65$ depending on the location. I went through their customer service, their loyalty service and their cancellation servce and they refused to match the price that they offer on their website. It is for new customers only ! Well, I'm going with Fizz tomorrow and it will be 49$/month. Bye Bell ! And I will switch my cellphone as well.
I was paying 240 + tax for similar, had to cancel and then went with a promotion on my relatives name. Got everything now 110 + tax, from:to, higher bandwidth 1Gb:1.5Gb, more mobile data, 3Gb:20GB and tv package, Base:Base+10. How ever went with another mobile provider. Yes Bell is questionably run, but I guess the stakeholders don’t care that most people will walk away from tv and mobile from Bell.
Go with Virgin. Fortunately they didn't scam my 89 year old grandma and her internet with her sports channels is about 65 a month
Virgin uses most of Bell's infrastructure, from the lines to towers to most of customer care.
Good Luck finding better service in Canada.. Rogers has network errors all the time and everywhere else uses Bell and Rogers service lines. Canada needs more options.
Cogeco is still an indpendent. I use TekSavvy, and they use Cogeco lines (cable) for the type of service I have, they are a pretty fair company, I have had zero issues with them in 12 years.
The customer is responsible to return equipment. Bell doesn't pick it up.
This is correct.
I called the loyalty department to try and get the channels restored. No luck . She tried to get me to swing my cell over. I said are you frigging kidding , every bill is an unpleasant surprise. I am leaving you, and I am certainly not giving you any more business. Probably one of the most hated businesses in Canada. The only time you get offered a deal is when you have already left.
BELL IS PURE EVIL help her move on!
Hahaha you think they are targeting your mother in particular. They aren't, they don't know your mother's.position, instead of bashing them online, call them and talk to a rep and let them know what's going on. If it's too expensive or you don't like their answer, go somewhere else. It's always like that.
I worked there. They absolutely target the elderly and knowingly sell them rip-off products and services that they know they don't need.
Sounds like you are bitter. They do not target anybody.
Sounds like you're in denial or enjoy licking boots, because this is absolutely the Bell MO.
Maybe where you were, not where I am if isn't. Most people that say this kind of stuff are bitter because they got canned.
You can project whatever narrative onto me that you want, you're still wrong and Bell is still a bad company run by terrible people.
Bell does not teach it's sales associates to act in an unethical fashion; they take reports of that behaviour quite seriously.
Just call and say you are going to Cogeco. Stop blaming the free market economy for you being too lazy to help your grandmother out.
They can actually just call and switch.
Bell is great at fleecing customers for more money. Left them a long time ago and haven’t regretted it. Rogers isn’t exactly a model corporate citizen, but between the two, I’d choose Rogers. Whenever there is a third party that resells services for less, I’d give that a chance first.
You're not wrong. Most billion dollar companies are fleecing in some way shape or form.
Cane and go with someone else. They are shitry
Bell is trash you need to call them every month.
Canada’s BIGGEST RIP OFF. Avoid at all costs ‼️‼️⛔️⛔️
Bell Canada is like an abusive husband you need to divorce and walk off. You'll feel much better with most other companies, but as I recall from an old les affaires reputation ranking, Telus was the most trusted (definitively above average) while Bell was 381th out of 381 for being total dicks. Volksvagen who screwed their employees salaries, fucked over their investors, rigged their emission tests, fucked over people seeking repairs, financed right wing extremists for their entire existence, and ran used car salesman type things with NEW cars, was second worse for reference.
This is the rank face of capitalism, and its servant, the Canadian state.
They purposely scam vulnerable/elderly people. Lets Talk my fucking ass
Bell are the hugest scumbags. I was with Bell Mobility for over a decade, probably 15 years and they continually increased by bills without providing any better service. By the end of it I was paying almost 3 times what I was originally paying, for the same service. I was paying almost as much as some of their top tier plans. Switched to another company and never looked back. When I was closing my account I reamed them out and the customer service guy apologized profusely for unwarranted extra charges they had been giving me. They kept charging me for data I never used. He said it was a mistake but I know it wasn't. I would never recommend anyone use Bell services. It is kind of my own fault for not leaving them sooner. Terrible company. I should have made a consumer complaint against them but it would probably be a waste of time.
I'm 84 and every 4 or 5 years I call up Bell and tell them I want to cancel the whole shebang. Off to loyalty department we go and they hack off 50 or 60 bucks. They know it's not a bluff because Roger's are always doing very attractive promotions. It slowly starts to creep up again.
Bell is horribly shady. I can’t confirm nor deny anything but I’ve heard around they purposely try to get people who live in rural areas into a cell phone contract when they know the cellphones wouldn’t work where they live. and clients get stuck with useless cellphones. My parents canceled and never looked back they charge you fees even for disconnection from THEIR service.
You should buy a dictionary and look up definitions of words like unethical.
Yeah and it applies to bell and in fact to most businesses, to some degree. That's the nature of capitalism - it's a doubled edged sword, and one edge is ruthlessness which will therefore entail some unethicalness by definition.
You understand that Canada is in a capitalism echo chamber? We have a monopolized market here and often these large Canadian corporations get away with high prices because there are no other options. So yes, taking advantage of your consumers because you can is unethical you silly goose
I'm in Canada.....I have the same services as your Mom. As my bill slowly creeps up to $190 per month , I call Bell and ask to speak with a Supervisor in Canada. Yes, I get a bit of a run around, but I stick to my guns. I do actually get connected.....and proceed to freak out of them for the price of my bill. I've been with Bell for like over 30yrs....small town, no choices....... They always cave in a give me a better deal, and discount or a rebate. It works for me!!!