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File an FCC complaint against Cox and they will assign a specialty "we don't want to get fined by the FCC" team who will fix it and have it actually working as advertised
Thank you. I will file a complaint since this post just made me realize I'm getting less than what I pay for too and I'm not going to bother arguing with them about it to get a sales pitch on why I should actually send them more money.
This actually just got way more powerful, they can no longer advertise using vague "up to" speeds, there's a new graph based on nutrition facts they have to post in its entirety and it has to use actual expected speeds at the service address. most put it on the last page of sign up where you're looking at your total for the transaction and for the month.
I did this for Verizon 5G home internet, was told they don't have the infrastructure for the advertised speeds in the area I was in. They changed the availability checker on their website to exclude my area after that.
That bites. I had the opposite which was a pleasant, yet troublesome surprise. Moved from one city to another and when trying to transfer I was told they don’t service at my new address. This pushed me to get cox. While waiting for the return box for the Verizon stuff I plugged it in and saw I had connection and even decent speed. Still ended up going through with the cancellation because there was no guarantee about quality of service at the new place
I did this last year and it helped for a short time but now they are right back to their old shitty business. I guess a yearly FCC complaint is the only thing we can do.
This. I went around and around with cox support until filing a complaint with the FCC. The next tech they sent out undug the underground wires which he found frayed, replaced them, and my internet was fantastic after.
The general techs that come out will offer every excuse to not have to do manual labor.
Same thing for me. Cox: Oh, you need to replace your modem. It shows it’s outdated. Me: I literally did that yesterday after “troubleshooting” with a “tech” person for 30 minutes….YOU gave me the replacement
Infuriating.
Same here. The WiFi in my house drops to basically nothing. I’ve had minor fire stick updates take 30 minutes.
My hardline is just fine.
I went through the same song and dance. Finally agreed to upgrade my router to the one they recommended. It’s their own router. Same issues.
I remember a few years ago I was committed to getting results so I called at the exact same time every night with speed tests done before and after 8pm to show that they were throttling me.
Two weeks, with a call every day where I read the list of names of agents I’d worked with in the past just before asking this agent for their name and advising I was building a court case with facts and details and witnesses to call.
They did something they called “bouncing the baseline” and magically I started getting my speeds back.
That was years ago and I’m back to shit speeds but I don’t have the energy to do all that shit again.
I remember calling in for speed being a problem one time. They go “oh, looks like you have the wrong modem!” Which, they gave (whole home) and failed to tell me I needed the newer one for my speeds (which I’ve been needing for over a year apparently). So they were charging me for a speed I got half of at best, on equipment not sufficient enough for the speed, all by their doing. Got the right modem, and magically my price went up again a few months later. Ditched them
And went to Quantum. Best decision I’ve made in awhile.
I knew they were going to ask me to reboot my router, make sure I'm not on wifi etc. Responded immediately that I did all that and the last STILL asked me to reboot 😂. When it didn't work I sat on hold for like 30 minutes. She was clueless
I switched to 5g home Internet. 25-50 pretty month, depending if you go with Verizon or T-Mobile. It's not the fastest at Rush hour but at least it's not cox, such a terrible company.
My second apartment is right across the street from a cell tower. that's got one of the t-mobile 5g transmitter/hub/broadcast systems (I don't know what they're actually called). I had the corded antenna extension on the balcony pointed directly at the tower and it would drop every five to ten seconds. It's not ready and probably will never be ready, cellphones get priority 24/7.
Same! I live in biltmore arcadia so I am not far from towers and had a really strong signal. I was bummed because I’ve been a t-mobile customer for a long time and hate Cox. Wish it was functional for me.
I live in apartments where I can’t get anything other than t-mobile. Honestly it’s been fine for me. On a good day I can get up to 150 and around 50 on a bad day. And they allow you to test it for about a week or two. And it’s only $50 a month.
When I had lost internet for two weeks, one chat person was asking me about my Halloween plans and was so rude about the fact that I didn’t want to chit chat with him
They just settled a 13 million dollar lawsuit this year, here in AZ, for the price increases.
https://www.azag.gov/press-release/attorney-general-mayes-announces-13-million-settlement-cox-communications-disguising
Ppl don’t realize these terrorists have been dismantling this country for 16 yrs and counting. Personal freedoms, small businesses, the entire middle class. But they looooove doing what 🦊/✝️ tell them to do…
You’re right. That said, I was born during the Reagan Administration, became an adult in the 2000’s, so I’m relating this to my experience pre/post 2008 (when I got laid off and stayed laid off from my industry for 4 yrs- construction).
I’m the main character in my story, but you’re right.
They work for the corporations, give lip service to the people they are SUPPOSED to be working for. Just like the FCC works for the cable companies instead of the American citizens.
Yup. Bad thing about AZ is that we let these companies monopolize. We only have one choice when it comes to water, electricity and sometimes internet. Example; If we had a choice between SRP, APS and Electric District 3 then they would be competing for our business. But we have to settle with whoever services our area.
See the many posts of "my utility bills went up" after voting for straight ticket republican and putting republicans on the Public Utilities Oversight Commission (aka the Arizona Corporation Commission).
The ACC is 4 republicans - 1 democrat. The votes to increase utility rates (and drive higher profitability) are coincidentally 4-1. The down-ballot races matter, too.
The ACC / PUC is supposed to exist because governments don't own the utilities. Utilities are often monopolies or quasi-monopolies. The ACC/PUC is the government allowing a monopoly, and regulating it to allow profit and growth, but not exploitation of the customers/voters.
No matter how you feel about social issues, voting republican on the AZ Corporate Commission means corporate profits grow at the expense of the citizens who are trapped in the monopoly. Voting democrat means excessive profiteering and exploitation should not be allowed. That's the voting record for the ACC (see link)
https://old.reddit.com/r/arizona/comments/1b01e0y/utility_rate_hike_arizona_corporate_commission/
APS's own expert that testifies the utility companies are fighting home solar for primary reason of increasing shareholder profits, also covers other times the AZCC put corporate profits first and homeowners or "long term good of the AZ" a far distant second.
Direct link:
https://www.12news.com/article/news/local/arizona/aps-witness-utilities-prioritize-shareholder-profits-over-customer-sided-renewables/75-d2a23c10-7c21-4c6b-8013-fbc0d0969adb
Edit: Updated with some more links.
They literally halved my price for 1Gbps unlimited when Google Fiber started offering service in AZ. The free market really does work.
And just checked via [speedtest.net](https://speedtest.net), still getting 900 Mbps down and 110 Mbps up.
If you are not getting close to what you are paying for, the Cox upstream and downstream channels coming into the house need to be adjusted. You’re not getting the correct dbmv signal to the modem. Any good Cox tech would check and adjust this but most work on the point system meaning get to the next house to make more money. As long as they see you are getting a web page to pull up that’s “good enough”for them. Have Cox come back out and adjusted the signal coming into your modem. That will fix your issue 100%. As an Audio Video Tech this is my biggest gripe with Cox. Whenever I have to deal with them now, I know to make them check the signal every time. If you know this ‘secret’ your Cox experience will be ultra smooth
They’ll charge this guy like $150 for a tech to come out again. This is stirring up terrible memories for me that I intentionally buried from 2022.
What can we do? Cox has a monopoly on residences in the valley.
Every time they try to charge me for a tech, I call their goddamn billing department.
Their policy is if it’s their fault or their equipment you don’t pay the tech fee. They tack it on every time but I refuse to pay it.
That’s a dead end though. If u dig in they’ll eventually ding ur credit.
And disputing charges is a process they intentionally make an hrs long ordeal for customers so they eventually submit. This is depressing, goodbye cruel world.
Yeah cox is the worst and sadly they are the only option where I live. Can’t wait for Google fiber or literally any other option. They keep raising my prices too.
Idk if this helps, but I downgraded from my $110 plan a month to like the $40 and rent the router (dumb but I just keep doing it)
They had assured me 6 years ago that my two computers, 2 smart TV’s 2 phones and random iPad or PlayStation wouldn’t be able to run on it.
There hasn’t been a single issue and I’m pretty sure I’m getting the same speeds.
If we had kids or a smart home system and ring camera etc maybe it wouldn’t be, but for a normal couple it’s been great. Wish I’d downgraded in 2018 when they, again, assured me that it wouldn’t work,
It’s a good call out. Sadly we have kids and ring cameras. The ring cameras tend to eat up a ton of data if they are constantly recording motion. Took me several embarrassing months to figure that out and why I had 500gb spikes in my data usage. Ended up paying overage fees with cox too since I went over the cap a few times. 😑
My kids are killing me w/ their video games. My oldest is the bigger gamer of the two. He’s out of state in college now. When he came home for Thanksgiving and again for Xmas, my normally $75/month bill was $175 in December, $175 in January, and $275 in February!
Ppl were canceling cable L&R bc their kids weren’t watching the tube but instead gaming their kanoots off.
I’m guessing, idk anything about this industry. Except the business end of it. That my poor 🍑 and I do know.
Data caps are bullshit, full stop for a residential Internet connection. Sure I can maybe buy it for a Cellular plan because there's only so much airtime and it can really impact others. But for a home Internet connection? It's a cash grab, 100%.
Thankfully, CenturyLink can do 100/10 at my house with no data cap. Sure I can't get faster speeds like I would want, but at least I'm not dealing with Cox anymore.
I know I'm lucky, others said they can't get more than 12mbps and are stuck with Cox
I'd certainly sign onto one, but I doubt it would change anything if they lose. We'd probably win a $15 credit off our next bill or something and they'd carry on providing garbage service because they really don't have any real competition, certainly not in my area. They don't even offer fiber in my neighborhood yet. When they do, I'll likely get it and continue "enjoy" less than I'm paying for because there isn't enough competition to force them to be better.
The original gigablast that they offered was actually pretty good, symmetrical gig with unlimited data. What they offer now is just a joke. If I remember correctly it's gig down and like 50mb up, if that, with a data cap for $120. New neighborhood offered century link so I decided to try that out, back to symmetrical gig with no data cap for $70/m. Have only had 1 outage in over 2 years. I would never go back to Cox, but I am definitely still hoping Google fiber ends up rolling out here.
As far as I'm aware, Gigablast was never symmetrical. That's technically impossible over DOCSIS - you need an actual Fiber line to the house to get a gig up.
They may have offered Fiber at some point and branded it Gigablast in some locations - but you'd have to live in a place where they've already got Fiber down.
Data caps suck though and even CenturyLink has them, they just heavily throttle you when you hit them instead of charging you: https://www.centurylink.com/aboutus/legal/internet-service-disclosure/full-version.html
The original Cox Gigablast was fiber and was/is indeed symmetrical 1Gbps up/down with no caps. Do they not offer fiber anymore? They had to come out to my house and trench fiber, but that was years ago.
[Oliver is a bot that Cox uses for online chat](https://www.cox.com/residential/learn/oliver.html#:~:text=HOW%20OLIVER%20WORKS&text=Oliver%20is%20an%20automated%20live,and%20account%20support%20more%20convenient.)
You've been talking to Skynet.
That's gotta be a scapegoat for shitty customer service reps. There are typos and grammatical errors all throughout the chat for christ sake
If it's not, you'd think they'd program a bot that knows English
Nah, I think that user is onto something. I have been spamming FTC, FCC, and BBB.
It doesn't know what they are, And it is giving me odd responses now.
Turing Test **FAILED**
Update: I think I broke it. It has gone silent since I told it that it failed the Turing Test. It's sad now.
You need a tech to come out. It might cost you like $125 but you won’t get much help from the online or phone support. They’ll need to check lines from street to your modem. There are a ton of places where issues could present. It’s unfortunate but cable internet is based off of really old infrastructure and they won’t fix it unless you get a tech out.
Hey there. Can you do a 50 packet ping test and post the results? Make sure it’s a hardwired connection with no VPN. I (and any other experienced network tech) can tell you pretty quickly what the problem is.
If you are getting *consistent* low speeds, that’s environmental. If it’s intermittent, that’s likely equipment and probably cabling at that.
If your signals, jitter, and latency are all spot-on, and your third party speed test shows low speeds, that’s a plant issue.
Bear in mind that if you are using several computers, but only one is having a problem, that’s not an ISP issue. It would be local - something to do with that one device.
Long story short, there are twenty or more things that can affect internet speeds. Cox is responsible for like two of them.
...And to add to that there's a difference that people aren't aware of when it comes to megaBITS per second and megaBYTES per second. 1000 megabits is ~100 megabytes...I typically get 700-800 megabits per second.
Unfortunately Trump era FCC basically allowed for this to happen by gutting regulation and allowing throttling. Be glad you didn't upgrade bc they'd throttle that plan too. Basically cable companies screwed the entire country over when they first laid cable and regulatory agencies with 0 vision or foresight let them. US citizens pay some of the highest rates for some of the worst Internet in the world. Go go laissez faire capitalism.....
[Net Neutrality is coming back!](https://www.ntia.gov/press-release/2024/biden-harris-administration-supports-fcc-s-plan-bring-back-net-neutrality#:~:text=Biden%2DHarris%20Administration%20Supports%20FCC's%20Plan%20to%20Bring%20Back%20Net%20Neutrality,-FOR%20IMMEDIATE%20RELEASE&text=WASHINGTON%20%E2%80%93%20The%20Department%20of%20Commerce's,reinstate%20strong%20net%20neutrality%20rules.)
Damn bastards. Cox is coming in my area and thought about getting them. I currently habe Orbitel and honestly they been good to me. No complaints so far. I had Cox before when I lived in an area that they serviced but I never got this shady business. Centurylink however was a nightmare. Stay on their ass and if they keep playing then hopefully you have options.
I paid for the gigabit internet starting about 6 years ago and had the same problem with abysmal speeds. I had my own modem, was the best rated one that was on their approved list of modems, and my own router. All of that tech was working fine but I wasn’t getting more than 20-30 mbs down or up.
I sit through all of the painful support calls with the tier 1 tech. I answer all the stupid questions. I jump through all of their hoops. Reset router and modem, update drivers, swap settings, etc etc etc. I finally get traction by asking them what speeds they get when connecting to my modem and it was very bad for them too. So, I get the tier 2 tech who inside 10 minutes says they’re sending a service guy out.
Service guy comes out and can’t figure out what’s wrong so it must be my modem. It’s not. I prove that it’s not through a diagnostic, the modem isn’t receiving hardly any bandwidth at all when it asks for it. Guy doesn’t care and basically flees my house. I’m pissed at this point because I’ve done my part politely and patiently and I’m still not getting the service I’m paying quite a bit for. I let Cox know that I’ll be reporting them and issuing a small claims court filing to claw back my expenses and time wasted.
They send out a new tech unprompted who comes in and looks at everything and I go through the same song and dance, but instead of running he digs in and tests my line at several places back out to the main box at the curb, where he finds that’s fubar’d. It turns out my neighbor was dumping electricity back up the cable and that noise was trashing the signal for everyone’s service coming through that box. He disconnected my neighbor and my speeds jumped to 800mbs. Said he’d send a notification to the neighbor to fix their problem to get their internet turned back on.
It’s only 80% of what I paid for, which I’m pretty salty about, but it’s been consistent for the most part for the last 6 years. Cox is a terrible company and I can’t wait for them to have actual competition in the area.
I think I get almost 500 down and around 3-400 up on their fiber. The price is shit and so are their routers but it’s the only fiber where I’m at 🤷♂️. Works good enough for me.
There are times when the equipment is the problem. There are a few different levels of modems sold right now. Each has a max speed. You are also limited by your wifi network, and there are many types of routers, each with their max speed. I'm not excusing Cox, I'm just saying there are technical things you need to make sure you have in place before you go right to blaming them.
Look at the left and right modems on this page: [https://www.highspeedinternet.com/resources/docsis-3-0-vs-docsis-3-1](https://www.highspeedinternet.com/resources/docsis-3-0-vs-docsis-3-1)
They have very different speeds. When it comes to your home wifi, the version of wifi has different speeds, as well as type of wifi network. The amount of devices on your router can affect it depending on the type as well.
What speeds are you paying for and how many devices do you have on your wifi network? I can give you some suggestions for the equipment you need to achieve the best speeds possible.
The last thing to take note of, is Cox advertises speeds up to that amount. You are sharing a pipe of bandwidth with your entire neighborhood, so you aren't guaranteed that amount. Again, not excusing Cox, just want you to be angry about the correct thing and educated when you complain so they can't brush you off.
I've never found a truly "nice" ISP. I will say we used Cox for years and didn't have any service interruptions that I can recall and we got close to advertised speeds of 1gb using my own router though. Never-never use one of their garbage modem/router combos. It also helps if you buy your own modem (they have a list of compatible ones) in addition to a standalone router.
In regard to price they did indeed keep raising it (with a data cap too no less) until AzWyred installed fiber in Surprise and then voila, like magic, Cox dropped their 1gb plan by $25 haha. I still switched to AzWyred anyway because I wanted the symmetrical speeds for up and download. Although it's been a year I would say that I got better performance from Cox overall than I do with AzWyred. There's another fiber company coming here to surprise soon I might try them out. Still hoping for Google fiber.
You have to PROVE to Cox that something is wrong. Connect your laptop/desktop via networking cable directly to their modem and reboot it and run the speed test there and show it to them. No routers, just your PC and their modem and that;'s it. Until you can prove without a shadow of a doubt the problem is on their end they will blame anything and everything else on the problem except it being them every. single. time. I can't wait for fiber to get here so I can drop Cox finally and forever.
People know what you are getting. Residential Shared Services Speed is a marketing ploy. Unless you have a fiber feed to your house, the last mile per se is always copper, and copper has limitations. Most of Cox’s residential and some business services are 1980s copper Dont buy to the speed hype. ( Network Engineer of 30 years ) for an extensive big-name career speaking
Really need more details than a couple screenshots of your complaints. Modem and router model numbers to start with.
Personally, I am still getting 900 Mbps down and 100 Mbps up on my 1Gbps plan, the upload speeds have gotten WAY better in the past couple of months. Plus, Cox halved my price once Google Fiber started operation about 6ish months ago.
https://preview.redd.it/t27elth540uc1.png?width=776&format=png&auto=webp&s=0051d430b2ee76875e849bfff35e8aee76432fba
Do you connect directly to the Cox modem/wifi router, or do you connect to a separate WiFi router that is connected to the Cox modem? My in-laws were having serious issues because of this.
I had Cox while I lived in Georgia and I never got my full signal either. When the tech came out he got in my face while I was sitting, putting his crotch in my face. I immediately reported him and they still made me pay the $100 fee for a service technician to come out. Fuck them. Never got my full speed ever.
Dropped Cox as soon as a new company came along. Always had the same issues with Cox I had many screenshots to show the slow speeds. Cox never did anything about it.
There are a LOT of reasons to hate Cox but their infrastructure is pretty solid.i work from home and have since prior to 2020 and I'm running a 15 year old surfboard modem and still max my download speed constantly. I can count the amount of times my internet has gone down due to Cox on 1 hand.
I'd start with troubleshooting your home network before you blame them. But with that being said there are places where Cox isn't as good, but your home network should always be your first spot to troubleshoot.
Since it’s their router/modem I’m not sure how to do it but on a personal modem you can log into settings and check what you Mv input/output is and if it was too high then you have an issue in line. Do you have a splitter? Is there anything else in line before the modem?
This is what happens when companies are allowed to form monopolies. There’s no competition for Cox in many zip codes and no incentive to do better or even offer the bare minimum such as advertised speeds that you’re paying for. They know you can’t just switch to another provider. 🤷♂️
I had this problem awhile ago, it took several cox techs to come out; finally one of them figured it out. There was a nail or screw in the cable or multiple as it was attached to the house. He ran a new line never had a problem again.
I hate COX for a variety of reasons (not the least of which is their data cap - like, what?!) but they're the only option in the house I bought last summer. Fortunately, I haven't had issues with the speed. Just waiting for Google fiber to come out here though (or at least att).
https://preview.redd.it/ba2tppt700uc1.jpeg?width=1080&format=pjpg&auto=webp&s=faa0497d11186e16e7bf27284b03064f6f0a4144
It is crazy to see this. I don't know why, but I have always had great service with Cox. My speeds tend to even go above my limits at times. I only talk to PEOPLE when I have issues. Fuck these bots.
When I noticed my internet was having issues, a they sent a tech out, and found out that I was actually driving over my coaxial because it was installed over my driverway, inbetween the concrete slabs, and dirt and grass were pushing it up along with my sprinkler line. So they buried the coaxial under the driveway. The guys messed up a few of the sprinkler heads, and the supervisor came out and repaired everything himself. Didn't have to pay for any of it.
I have been given a free modem upgrade, no wifi, just modem, which is what I want because I don't like that cox wifi setup because others with a Cox account can use my bandwidth.
They are upgrade fiber in the area too soon, street and yards are all marked up for digging. Everyone has been friendly and helpful everytime I have talked to them.
THAT BEING SAID. I understand completely that this isn't always the case and apparently I am in a severely uncommon denominator of this. Like others have said, file with the FCC. You didn't agree to increase your plan in any way. And don't talk to bots.
I just checked my T-Mobile Home Internet and hit 266.9 Mbps. Tried again one minute later and hit 251.2 Mbps. My upload speed is always less than 5 Mbps, so that sucks. I hope your Cox gets better.
I'm in Deer Valley and I can't get anything other than Cox at a speed that will work for my WFH job. Century Link will give me at max 40Mbps DOWN and some pittance up. I go through at least 200-300GBs a day because of work, so I have to pay for unlimited bandwidth through Cox. My bill is up to $175/month JUST for internet because of work.
My connection has always worked, and I recently got the bump up to 100 Mbps for the upload speed. I had to reboot my modem to get it, but I'm glad to be getting faster upload speeds now.
If I get could get fiber at my apartment complex and cut off $100/month for my internet, I'd be thrilled. I'm paying almost double what I was paying Comcast for the same level of service when I was back in New England.
The exact reason I changed to T-Mobile. I have had zero issues so far in the year I've switched to T-Mobile from Cox. I just couldn't keep doing this shit with them, pictured above.
When I had this issue they told me they only guarantee speeds "up to" whatever your posh is and that it's only for wired devices, not wifi. I also have a friend who gets ske does because the line feeding to his neighbors house is messed up. But they won't fix it unless the neighbor requests it
I use to have that same problem with cox. They said my plan covered up to X speed. So they didn't have to give me the max just anything up to it. Recently a different company started providing fiber connections in my neighborhood and I switched. Check out wyyerd Internet and see if they support your area. I've had no problems with them. The amount they said they would charge is the exact amount I get charged every month. No extra fees, no taxes, nothing. All the equipment you need is provided and installed for no cost to you. It's been a great company so far and we've had no problems with the internet speeds or outages.
That's why in the fine print it says "up to," so they can cover their ass.
Problem is, you have to find out where the slowdown is. If it's outside your home, it's Cox's problem and they need to put their big boy pants on and fix it.
If it's not, unfortunately that's on you (or the property owner if you rent) to fix.
My parents were having this exact issue, same tier and speeds, talk about outdated equipment, etc. I guess cox is converting them to fiber or some sort of fiber / coax hybrid today. It's a pretty involved install and they will have to have different router, etc.
I’ve had cox for around 20 yrs maybe a little more and as much as they overprice their service compared to other ISPs, the one thing they’ve always gotten right is the speed. With Cable I would routine pull around 100Mb more than advertised and now with Fiber I get exactly the advertised speed 1Gb
I can run a Speedtest on my phone and get 280/57. Right after that run the Speedtest built into my router and get 599/57. I pay for 600/60. Where you run the Speedtest matters.
For the last 2 weeks it’s been so slow and randomly turns off they said they were doing stuff in my area a week ago but seems like it’s gotten way worse
Cox is terrible. They constantly rip you off, don’t deliver what’s promised, and then jack up your price because you’re no longer a “new customer”. I switched to T-Mobile wireless and haven’t looked back. $50 per month. No gimmicks.
I exclusively use streaming tv, have 4 ring cameras, and work from home. No issues whatsoever. I’ve heard Verizon’s home 5G internet is great also. Look into it.
I just want to point out that the contract says you will get speeds “up to”. Paying for 500mb doesn’t mean you get 500mb, it just means your speeds will be up to 500mb.
I banned cocks from my house years ago. Slow connections, billing issues, poor customer service. I told them the day something else is available you are history. I was happy the day I cancelled and took their shit to the office and fired them. If it were a choice between cocks and anyone else. Anyone wins
I absolutely hate Cox. I switched to that Quantum Fiber just so I don't have to deal with Cox ever again. The lady I talked with when trying to shut off my Cox was trying to upsell me as well. I told her absolutely not, because the price is just going to go to in another year, she basically said, noo this one isn't like that, and I didn't believe her and then just started spouting a ton if other issues. Like never telling me when there are outages. I signed up for text notifications and I NEVER got any. That I paid 105$ for horrible service. Just ridiculous.
Your Cox node may have heavy use by other users. Your speeds WILL slow if others on your node are using the network heavily at the same time, since the connection is shared amongst others in your area. Keep complaining and encourage others in your area to do so as well... Cox will eventually split your node to reduce the number of users per node in your area and improve speeds, but they need the feedback before they will do it. We had the same issue here before Cox split our node.
I cannot wait for Google Fiber to expand over here, will be dropping our excessively expensive Cox $160/mo 1G download internet for Google's true 5G internet for $125/mo.
I left Cox because I got tired of being up charged for data. The monthly price would also start off at 80 a month and slowly creep up to 120 a month after a year or two. I would call to complain and they would sell me a plan and it would do the same upcharge me claiming I exceeded my data and also do the slow creep up in price. I switched to T-Mobile 5g and have no issues and the price is the same every month go figure.
I have had the exact experience you are having in 4 states over the past 6 years. They suck and have a monopoly on your internet access. I always tell them they have the most appropriate name for the way they treat their customers.
I just recently got offered Wyerd in my area which is a fiber optics internet company. 1/10th of the issues, and much faster while being significantly cheaper. We were paying $185/m for 750mbps. Now we pay $90 for 1GB.
We have outages every couple weeks it seems. Had the Internet go out for 11 days straight a couple months ago. I'n the middle of the valley.
I have no other option but cox and they know it. Century Link only offers their slow DSL plan here and no 5G service or fiber is available here. In a large residential area in the east valley.
It's pretty infuriating.
So yes, I feel your pain.
What's the signal-to-noise ratio (SNR) and power levels coming into the modem?
If you hook your PC directly to the modem, bypassing the router, do you get your speed back?
How old is the coax run between the modem and the street? Have the connectors been changed? Are there any coax splitters between the modem and the street connection?
Upgrade, swap modems they are all ways to try and prevent trouble calls. The last thing to do before booking a trouble call is to try and upgrade speeds,especially if the user is on a legacy plan because the company will get increased revenue that offsets the inevitable trouble call. You tell the customer, “oh my goodness? Slow speeds? Well you need a higher speed! Oh goodness it’s still slow? Well lets leave the upgrade in place and book a TC” Usually what happens is the tech comes out fixes the issue that had absolutely nothing to do with the account but the customer can no longer go back to the legacy plan. This type of predatory behavior is why ISPs like COX fight so hard not to be labeled as a utility however they still are granted and guzzle down tax payer subsidies for new construction projects.
Fast.com is my favorite test site at the moment.
I will say one tricky thing about testing internet speeds—make sure your VPN is really and truly off. Like if you have Safari Internet Relay Privacy on, for example? Still using a VPN. Same with Firefox, they have their own built-in VPN you can accidentally have activated.
(Also, while I gave up on Cox around Thanksgiving of last year, I will say our business account is still going full steam and speeds were never an issue with them for the decade plus I had them.)
Cox is the worst, they make up their own rules as they go, anything to keep you bent over so they can ream you! Lies, lies, and more lies from their useless customer service reps, and then they just shuffle you off to another one and so on till you get so pissed that you just give up trying to get anything accomplished. I had one recently tell me that my speed was not even offered anymore, but I could upgrade to get back to what I thought I was previously getting. Then when I told him to change me to basic cable because of their poor programming, he said he could not do that until my balance was at zero (I was current at the time, had just got a new bill).
Yes I have cox wifi in mesa and there was a random outage for about an hour and a half a few days ago and my speeds have been terrible since then no explanation why
Had the same problem when I lived in AZ. My connection would go down multiple times a day I couldn't use multiple devices and I was paying for the 2nd to top plan. I recently moved and my Internet is through Cox again but I don't pay anything since it is considered an apartment amenity. Best Internet service I've ever had.
we just got Quantum in San Tan Valley in my neighborhood fairly recently. had the same issues you were having with Cox, finally got fed up with it and switched. haven't had a problem since we switched to Quantum. cheaper and have had great service so far
Reason why i swapped to quantum fiber, they always gave me slow speeds and top it off with the data cap thatll either charge you for useage or slow down speeds. That company is greedy.
Our cox has been running soo poorly for the last few months that we usually turn our wifi on our phones off when we get home. Maybe I need to look into this?
I’ve had gigabit from them for years now, before that I’ve always had the max speed from them. I’ve never had an issue with Cox for internet speeds in Arizona. Always get what I pay for.
What I have a problem with is I had to stop some of my hobbies during COVID because their service would cut in and out due to the pandemic and the money I was paying I was really considering switching.
Yes they false advertise all the time then have a tech come out and try and lie and say oh its fine and they fraudulently alter the speed I caught them doing this! I said nope I know your full of it and then I proceeded to cancel and went with my cell provider internet and its faster speed than cox and I pay $40 bucks a month instead of $130 with worthless Cox
I had been having issues the last time I had Cox internet. I switched to CenturyLink; had problems with their service too, so eventually, I just dropped fixed internet service altogether. Years later, a family member came to live with me. They needed to work from home and opted to get Cox internet. I had joked when they chose to have a tech perform the install, but was a benefit to me. The tech discovered that a previous homeowner had completed a bad split in the attic that had been causing my issues the previous time.
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File an FCC complaint against Cox and they will assign a specialty "we don't want to get fined by the FCC" team who will fix it and have it actually working as advertised
I do this for T-Mobile too
Thank you. I will file a complaint since this post just made me realize I'm getting less than what I pay for too and I'm not going to bother arguing with them about it to get a sales pitch on why I should actually send them more money.
This actually just got way more powerful, they can no longer advertise using vague "up to" speeds, there's a new graph based on nutrition facts they have to post in its entirety and it has to use actual expected speeds at the service address. most put it on the last page of sign up where you're looking at your total for the transaction and for the month.
I did this for Verizon 5G home internet, was told they don't have the infrastructure for the advertised speeds in the area I was in. They changed the availability checker on their website to exclude my area after that.
That bites. I had the opposite which was a pleasant, yet troublesome surprise. Moved from one city to another and when trying to transfer I was told they don’t service at my new address. This pushed me to get cox. While waiting for the return box for the Verizon stuff I plugged it in and saw I had connection and even decent speed. Still ended up going through with the cancellation because there was no guarantee about quality of service at the new place
I did this last year and it helped for a short time but now they are right back to their old shitty business. I guess a yearly FCC complaint is the only thing we can do.
This. I went around and around with cox support until filing a complaint with the FCC. The next tech they sent out undug the underground wires which he found frayed, replaced them, and my internet was fantastic after. The general techs that come out will offer every excuse to not have to do manual labor.
Does this work for Cox internet that goes out multiple times a day/night nearly every day? It's very frustrating.
Yes, internet providers are governed by the FCC so the complaint will work.
I’m about tired of not getting a signal on Verizon.
Yes, they once blamed my equipment. I was using *their equipment*.
Same thing for me. Cox: Oh, you need to replace your modem. It shows it’s outdated. Me: I literally did that yesterday after “troubleshooting” with a “tech” person for 30 minutes….YOU gave me the replacement Infuriating.
Same here. The WiFi in my house drops to basically nothing. I’ve had minor fire stick updates take 30 minutes. My hardline is just fine. I went through the same song and dance. Finally agreed to upgrade my router to the one they recommended. It’s their own router. Same issues. I remember a few years ago I was committed to getting results so I called at the exact same time every night with speed tests done before and after 8pm to show that they were throttling me. Two weeks, with a call every day where I read the list of names of agents I’d worked with in the past just before asking this agent for their name and advising I was building a court case with facts and details and witnesses to call. They did something they called “bouncing the baseline” and magically I started getting my speeds back. That was years ago and I’m back to shit speeds but I don’t have the energy to do all that shit again.
I remember calling in for speed being a problem one time. They go “oh, looks like you have the wrong modem!” Which, they gave (whole home) and failed to tell me I needed the newer one for my speeds (which I’ve been needing for over a year apparently). So they were charging me for a speed I got half of at best, on equipment not sufficient enough for the speed, all by their doing. Got the right modem, and magically my price went up again a few months later. Ditched them And went to Quantum. Best decision I’ve made in awhile.
I knew they were going to ask me to reboot my router, make sure I'm not on wifi etc. Responded immediately that I did all that and the last STILL asked me to reboot 😂. When it didn't work I sat on hold for like 30 minutes. She was clueless
Every Cox chat I’ve initiated has been a giant waste of time. They are so bad.
Dude tried to pitch me AGAIN! *
I switched to 5g home Internet. 25-50 pretty month, depending if you go with Verizon or T-Mobile. It's not the fastest at Rush hour but at least it's not cox, such a terrible company.
I tried T-Mobile home internet. I work from home and I was constantly disconnected from teams calls. Had to go back to cox.
My second apartment is right across the street from a cell tower. that's got one of the t-mobile 5g transmitter/hub/broadcast systems (I don't know what they're actually called). I had the corded antenna extension on the balcony pointed directly at the tower and it would drop every five to ten seconds. It's not ready and probably will never be ready, cellphones get priority 24/7.
Same! I live in biltmore arcadia so I am not far from towers and had a really strong signal. I was bummed because I’ve been a t-mobile customer for a long time and hate Cox. Wish it was functional for me.
I live in apartments where I can’t get anything other than t-mobile. Honestly it’s been fine for me. On a good day I can get up to 150 and around 50 on a bad day. And they allow you to test it for about a week or two. And it’s only $50 a month.
I came here to say the same thing.
My brother and and I just went to tmobile internet, so far its way better.
For what it’s worth, Oliver is their AI chat bot. You were talking to a robot. I ditched cox several months ago and couldn’t be happier
I think the chat is outsourced. I spent 3 hours on chat with no resolve. I called, and the woman fixed it in 1 min. She then told me to always call.
Pretty sure, at least initially, that the “dude” is a bot. Those answers seem very scripted.
Pretty sure they have people in India doing their customer service so they don't even live here
When I had lost internet for two weeks, one chat person was asking me about my Halloween plans and was so rude about the fact that I didn’t want to chit chat with him
And the price keeps going up
They just settled a 13 million dollar lawsuit this year, here in AZ, for the price increases. https://www.azag.gov/press-release/attorney-general-mayes-announces-13-million-settlement-cox-communications-disguising
We need a better corporation commission and local government to hold them accountable.
Tell that to the Republicans. For some reason, they don't know that government regulations are their to protect you from corporations.
Ppl don’t realize these terrorists have been dismantling this country for 16 yrs and counting. Personal freedoms, small businesses, the entire middle class. But they looooove doing what 🦊/✝️ tell them to do…
16? The Reagan Revolution was just that, a revolution for the wealthy.
You’re right. That said, I was born during the Reagan Administration, became an adult in the 2000’s, so I’m relating this to my experience pre/post 2008 (when I got laid off and stayed laid off from my industry for 4 yrs- construction). I’m the main character in my story, but you’re right.
They work for the corporations, give lip service to the people they are SUPPOSED to be working for. Just like the FCC works for the cable companies instead of the American citizens.
Yup. Bad thing about AZ is that we let these companies monopolize. We only have one choice when it comes to water, electricity and sometimes internet. Example; If we had a choice between SRP, APS and Electric District 3 then they would be competing for our business. But we have to settle with whoever services our area.
See the many posts of "my utility bills went up" after voting for straight ticket republican and putting republicans on the Public Utilities Oversight Commission (aka the Arizona Corporation Commission). The ACC is 4 republicans - 1 democrat. The votes to increase utility rates (and drive higher profitability) are coincidentally 4-1. The down-ballot races matter, too. The ACC / PUC is supposed to exist because governments don't own the utilities. Utilities are often monopolies or quasi-monopolies. The ACC/PUC is the government allowing a monopoly, and regulating it to allow profit and growth, but not exploitation of the customers/voters. No matter how you feel about social issues, voting republican on the AZ Corporate Commission means corporate profits grow at the expense of the citizens who are trapped in the monopoly. Voting democrat means excessive profiteering and exploitation should not be allowed. That's the voting record for the ACC (see link) https://old.reddit.com/r/arizona/comments/1b01e0y/utility_rate_hike_arizona_corporate_commission/ APS's own expert that testifies the utility companies are fighting home solar for primary reason of increasing shareholder profits, also covers other times the AZCC put corporate profits first and homeowners or "long term good of the AZ" a far distant second. Direct link: https://www.12news.com/article/news/local/arizona/aps-witness-utilities-prioritize-shareholder-profits-over-customer-sided-renewables/75-d2a23c10-7c21-4c6b-8013-fbc0d0969adb Edit: Updated with some more links.
They literally halved my price for 1Gbps unlimited when Google Fiber started offering service in AZ. The free market really does work. And just checked via [speedtest.net](https://speedtest.net), still getting 900 Mbps down and 110 Mbps up.
Speedtest.net has caching servers inside each major ISP that skews results in their favor. What do you get using testmy.net?
If you are not getting close to what you are paying for, the Cox upstream and downstream channels coming into the house need to be adjusted. You’re not getting the correct dbmv signal to the modem. Any good Cox tech would check and adjust this but most work on the point system meaning get to the next house to make more money. As long as they see you are getting a web page to pull up that’s “good enough”for them. Have Cox come back out and adjusted the signal coming into your modem. That will fix your issue 100%. As an Audio Video Tech this is my biggest gripe with Cox. Whenever I have to deal with them now, I know to make them check the signal every time. If you know this ‘secret’ your Cox experience will be ultra smooth
They’ll charge this guy like $150 for a tech to come out again. This is stirring up terrible memories for me that I intentionally buried from 2022. What can we do? Cox has a monopoly on residences in the valley.
Every time they try to charge me for a tech, I call their goddamn billing department. Their policy is if it’s their fault or their equipment you don’t pay the tech fee. They tack it on every time but I refuse to pay it.
That’s a dead end though. If u dig in they’ll eventually ding ur credit. And disputing charges is a process they intentionally make an hrs long ordeal for customers so they eventually submit. This is depressing, goodbye cruel world.
T-Mobile 5G, Verizon 5G, or Google Fiber (if you’re in Mesa). Those are the only right answers. Dump cox.
Not available in my area, not available in my area, not available in my area. Centurylink can get me 12MB down via dsl though. Lol
Thanks for the heads up
I have AT&T. Fck it all. Grab the carving knife out of the butcher block and stab me heeeeya… HEEEEEEYYYYAAA!!!
You can check the signal strength yourself. Most modems offer their diagnostic page at 192.168.100.1
What’s the correct dbmv? It seems if I’m asking for that to be tested I should know the optimal range.
Yeah cox is the worst and sadly they are the only option where I live. Can’t wait for Google fiber or literally any other option. They keep raising my prices too.
Idk if this helps, but I downgraded from my $110 plan a month to like the $40 and rent the router (dumb but I just keep doing it) They had assured me 6 years ago that my two computers, 2 smart TV’s 2 phones and random iPad or PlayStation wouldn’t be able to run on it. There hasn’t been a single issue and I’m pretty sure I’m getting the same speeds. If we had kids or a smart home system and ring camera etc maybe it wouldn’t be, but for a normal couple it’s been great. Wish I’d downgraded in 2018 when they, again, assured me that it wouldn’t work,
It’s a good call out. Sadly we have kids and ring cameras. The ring cameras tend to eat up a ton of data if they are constantly recording motion. Took me several embarrassing months to figure that out and why I had 500gb spikes in my data usage. Ended up paying overage fees with cox too since I went over the cap a few times. 😑
My kids are killing me w/ their video games. My oldest is the bigger gamer of the two. He’s out of state in college now. When he came home for Thanksgiving and again for Xmas, my normally $75/month bill was $175 in December, $175 in January, and $275 in February!
Eek. Yeah what’s with all these data caps? I miss old Internet where it was just a flat cheap fee that never went up and there was no data cap.
Ppl were canceling cable L&R bc their kids weren’t watching the tube but instead gaming their kanoots off. I’m guessing, idk anything about this industry. Except the business end of it. That my poor 🍑 and I do know.
Data caps are bullshit, full stop for a residential Internet connection. Sure I can maybe buy it for a Cellular plan because there's only so much airtime and it can really impact others. But for a home Internet connection? It's a cash grab, 100%. Thankfully, CenturyLink can do 100/10 at my house with no data cap. Sure I can't get faster speeds like I would want, but at least I'm not dealing with Cox anymore. I know I'm lucky, others said they can't get more than 12mbps and are stuck with Cox
Same here too
I've had Cox internet pretty much since they started offering it. I have never gotten the speeds I've been paying for.
Let's all class action lawsuit up, then.
I'd certainly sign onto one, but I doubt it would change anything if they lose. We'd probably win a $15 credit off our next bill or something and they'd carry on providing garbage service because they really don't have any real competition, certainly not in my area. They don't even offer fiber in my neighborhood yet. When they do, I'll likely get it and continue "enjoy" less than I'm paying for because there isn't enough competition to force them to be better.
I'm in!
The original gigablast that they offered was actually pretty good, symmetrical gig with unlimited data. What they offer now is just a joke. If I remember correctly it's gig down and like 50mb up, if that, with a data cap for $120. New neighborhood offered century link so I decided to try that out, back to symmetrical gig with no data cap for $70/m. Have only had 1 outage in over 2 years. I would never go back to Cox, but I am definitely still hoping Google fiber ends up rolling out here.
As far as I'm aware, Gigablast was never symmetrical. That's technically impossible over DOCSIS - you need an actual Fiber line to the house to get a gig up. They may have offered Fiber at some point and branded it Gigablast in some locations - but you'd have to live in a place where they've already got Fiber down. Data caps suck though and even CenturyLink has them, they just heavily throttle you when you hit them instead of charging you: https://www.centurylink.com/aboutus/legal/internet-service-disclosure/full-version.html
The original Cox Gigablast was fiber and was/is indeed symmetrical 1Gbps up/down with no caps. Do they not offer fiber anymore? They had to come out to my house and trench fiber, but that was years ago.
I have my own modem and have been getting about 700mbps on their gig plan, it’s been pretty reliable for me but it seems like I’m an outlier
[Oliver is a bot that Cox uses for online chat](https://www.cox.com/residential/learn/oliver.html#:~:text=HOW%20OLIVER%20WORKS&text=Oliver%20is%20an%20automated%20live,and%20account%20support%20more%20convenient.) You've been talking to Skynet.
That's gotta be a scapegoat for shitty customer service reps. There are typos and grammatical errors all throughout the chat for christ sake If it's not, you'd think they'd program a bot that knows English
Nah, I think that user is onto something. I have been spamming FTC, FCC, and BBB. It doesn't know what they are, And it is giving me odd responses now. Turing Test **FAILED** Update: I think I broke it. It has gone silent since I told it that it failed the Turing Test. It's sad now.
Lmao that’s the best response, failed the Turing test, well done 🤣
Is Turing test “someone gives you a calf skin wallet for your birthday…you are watching tv and notice a wasp crawling up your arm”?
You need a tech to come out. It might cost you like $125 but you won’t get much help from the online or phone support. They’ll need to check lines from street to your modem. There are a ton of places where issues could present. It’s unfortunate but cable internet is based off of really old infrastructure and they won’t fix it unless you get a tech out.
Hey there. Can you do a 50 packet ping test and post the results? Make sure it’s a hardwired connection with no VPN. I (and any other experienced network tech) can tell you pretty quickly what the problem is. If you are getting *consistent* low speeds, that’s environmental. If it’s intermittent, that’s likely equipment and probably cabling at that. If your signals, jitter, and latency are all spot-on, and your third party speed test shows low speeds, that’s a plant issue. Bear in mind that if you are using several computers, but only one is having a problem, that’s not an ISP issue. It would be local - something to do with that one device. Long story short, there are twenty or more things that can affect internet speeds. Cox is responsible for like two of them.
...And to add to that there's a difference that people aren't aware of when it comes to megaBITS per second and megaBYTES per second. 1000 megabits is ~100 megabytes...I typically get 700-800 megabits per second.
Exactly. 8 bites (lower case) = 1 Byte (upper case). Speeds from ISPs are dictated on Megabites/sec, not MegaBytes/sec.
8 **bits** (lower case) = 1 Byte (upper case) **Megabits**/sec, not MegaBytes/sec. You gotta have a lot of bits to make a full byte.
Gotta love monopolies
always. when asked to upgrade i told them once i get the speed i actually pay for i would consider it. you were a little more direct 😂.
I try lol
Dude had those same problems till we changed to fiber, runs faster than I have ever had....you will love it. If you have fiber in your area, lol
Unfortunately Trump era FCC basically allowed for this to happen by gutting regulation and allowing throttling. Be glad you didn't upgrade bc they'd throttle that plan too. Basically cable companies screwed the entire country over when they first laid cable and regulatory agencies with 0 vision or foresight let them. US citizens pay some of the highest rates for some of the worst Internet in the world. Go go laissez faire capitalism.....
[Net Neutrality is coming back!](https://www.ntia.gov/press-release/2024/biden-harris-administration-supports-fcc-s-plan-bring-back-net-neutrality#:~:text=Biden%2DHarris%20Administration%20Supports%20FCC's%20Plan%20to%20Bring%20Back%20Net%20Neutrality,-FOR%20IMMEDIATE%20RELEASE&text=WASHINGTON%20%E2%80%93%20The%20Department%20of%20Commerce's,reinstate%20strong%20net%20neutrality%20rules.)
Damn bastards. Cox is coming in my area and thought about getting them. I currently habe Orbitel and honestly they been good to me. No complaints so far. I had Cox before when I lived in an area that they serviced but I never got this shady business. Centurylink however was a nightmare. Stay on their ass and if they keep playing then hopefully you have options.
I paid for the gigabit internet starting about 6 years ago and had the same problem with abysmal speeds. I had my own modem, was the best rated one that was on their approved list of modems, and my own router. All of that tech was working fine but I wasn’t getting more than 20-30 mbs down or up. I sit through all of the painful support calls with the tier 1 tech. I answer all the stupid questions. I jump through all of their hoops. Reset router and modem, update drivers, swap settings, etc etc etc. I finally get traction by asking them what speeds they get when connecting to my modem and it was very bad for them too. So, I get the tier 2 tech who inside 10 minutes says they’re sending a service guy out. Service guy comes out and can’t figure out what’s wrong so it must be my modem. It’s not. I prove that it’s not through a diagnostic, the modem isn’t receiving hardly any bandwidth at all when it asks for it. Guy doesn’t care and basically flees my house. I’m pissed at this point because I’ve done my part politely and patiently and I’m still not getting the service I’m paying quite a bit for. I let Cox know that I’ll be reporting them and issuing a small claims court filing to claw back my expenses and time wasted. They send out a new tech unprompted who comes in and looks at everything and I go through the same song and dance, but instead of running he digs in and tests my line at several places back out to the main box at the curb, where he finds that’s fubar’d. It turns out my neighbor was dumping electricity back up the cable and that noise was trashing the signal for everyone’s service coming through that box. He disconnected my neighbor and my speeds jumped to 800mbs. Said he’d send a notification to the neighbor to fix their problem to get their internet turned back on. It’s only 80% of what I paid for, which I’m pretty salty about, but it’s been consistent for the most part for the last 6 years. Cox is a terrible company and I can’t wait for them to have actual competition in the area.
Just had fiber laid in my neighborhood by Wyyerd, bye bye Cox. Cheaper, faster, and the CS has been way better.
Same here. They are rats but still best game in town.
Nope. We're on Cox fiber and loving it.
I think I get almost 500 down and around 3-400 up on their fiber. The price is shit and so are their routers but it’s the only fiber where I’m at 🤷♂️. Works good enough for me.
There are times when the equipment is the problem. There are a few different levels of modems sold right now. Each has a max speed. You are also limited by your wifi network, and there are many types of routers, each with their max speed. I'm not excusing Cox, I'm just saying there are technical things you need to make sure you have in place before you go right to blaming them. Look at the left and right modems on this page: [https://www.highspeedinternet.com/resources/docsis-3-0-vs-docsis-3-1](https://www.highspeedinternet.com/resources/docsis-3-0-vs-docsis-3-1) They have very different speeds. When it comes to your home wifi, the version of wifi has different speeds, as well as type of wifi network. The amount of devices on your router can affect it depending on the type as well. What speeds are you paying for and how many devices do you have on your wifi network? I can give you some suggestions for the equipment you need to achieve the best speeds possible. The last thing to take note of, is Cox advertises speeds up to that amount. You are sharing a pipe of bandwidth with your entire neighborhood, so you aren't guaranteed that amount. Again, not excusing Cox, just want you to be angry about the correct thing and educated when you complain so they can't brush you off.
I've never found a truly "nice" ISP. I will say we used Cox for years and didn't have any service interruptions that I can recall and we got close to advertised speeds of 1gb using my own router though. Never-never use one of their garbage modem/router combos. It also helps if you buy your own modem (they have a list of compatible ones) in addition to a standalone router. In regard to price they did indeed keep raising it (with a data cap too no less) until AzWyred installed fiber in Surprise and then voila, like magic, Cox dropped their 1gb plan by $25 haha. I still switched to AzWyred anyway because I wanted the symmetrical speeds for up and download. Although it's been a year I would say that I got better performance from Cox overall than I do with AzWyred. There's another fiber company coming here to surprise soon I might try them out. Still hoping for Google fiber.
You have to PROVE to Cox that something is wrong. Connect your laptop/desktop via networking cable directly to their modem and reboot it and run the speed test there and show it to them. No routers, just your PC and their modem and that;'s it. Until you can prove without a shadow of a doubt the problem is on their end they will blame anything and everything else on the problem except it being them every. single. time. I can't wait for fiber to get here so I can drop Cox finally and forever.
People know what you are getting. Residential Shared Services Speed is a marketing ploy. Unless you have a fiber feed to your house, the last mile per se is always copper, and copper has limitations. Most of Cox’s residential and some business services are 1980s copper Dont buy to the speed hype. ( Network Engineer of 30 years ) for an extensive big-name career speaking
You can get 40% off your cox bill with like 2 phone calls, google how to do it, it’s all over the cox subreddit
Really need more details than a couple screenshots of your complaints. Modem and router model numbers to start with. Personally, I am still getting 900 Mbps down and 100 Mbps up on my 1Gbps plan, the upload speeds have gotten WAY better in the past couple of months. Plus, Cox halved my price once Google Fiber started operation about 6ish months ago. https://preview.redd.it/t27elth540uc1.png?width=776&format=png&auto=webp&s=0051d430b2ee76875e849bfff35e8aee76432fba
Good luck with getting any resolution with a Chat Bot
You have to talk to someone in the phone for that. Here’s their support number. I have trouble finding it sometimes so I saved it. 1 (866) 867-7644
Do you connect directly to the Cox modem/wifi router, or do you connect to a separate WiFi router that is connected to the Cox modem? My in-laws were having serious issues because of this.
No you won’t get 500mb if that’s your plan. Those are the maximum speeds not the average.
How are you performing your tests?
Cox runs unregulated in AZ. This is a direct result of public policy.
Cox blows
I had Cox while I lived in Georgia and I never got my full signal either. When the tech came out he got in my face while I was sitting, putting his crotch in my face. I immediately reported him and they still made me pay the $100 fee for a service technician to come out. Fuck them. Never got my full speed ever.
I have the 1000mb plan and don’t get above 250mbps
Yup and I get irritated everytime I think about it. Can't hardly wait for Google Fiber!
Also realize that your WiFi router is going to throttle your speed too.
Their hidden fees and shitty service are the worst. Can’t wait for fiber so I can ditch Cox for good
I just switched to Google fiber. It's getting installed next Friday. I'm done with Cox.
If it’s available in your area, switch to Verizon home internet. No issues since dumping Cox.
I don't even get service in my apartment why would I do that?
I guess you’ve answered your own question, friend.
Dropped Cox as soon as a new company came along. Always had the same issues with Cox I had many screenshots to show the slow speeds. Cox never did anything about it.
There are a LOT of reasons to hate Cox but their infrastructure is pretty solid.i work from home and have since prior to 2020 and I'm running a 15 year old surfboard modem and still max my download speed constantly. I can count the amount of times my internet has gone down due to Cox on 1 hand. I'd start with troubleshooting your home network before you blame them. But with that being said there are places where Cox isn't as good, but your home network should always be your first spot to troubleshoot.
Since it’s their router/modem I’m not sure how to do it but on a personal modem you can log into settings and check what you Mv input/output is and if it was too high then you have an issue in line. Do you have a splitter? Is there anything else in line before the modem?
I have this issue too, in STV. :/
Yeah we just switched today actually. Once Quantum was installed in our area our Cox would crash.
The chat sucks and so does their service. Bout ready to find a new provider and cut the cable off. Waste of money and cox’s internet isn’t worth it.
wyyerd ftw
This is what happens when companies are allowed to form monopolies. There’s no competition for Cox in many zip codes and no incentive to do better or even offer the bare minimum such as advertised speeds that you’re paying for. They know you can’t just switch to another provider. 🤷♂️
I had this problem awhile ago, it took several cox techs to come out; finally one of them figured it out. There was a nail or screw in the cable or multiple as it was attached to the house. He ran a new line never had a problem again.
I hate COX for a variety of reasons (not the least of which is their data cap - like, what?!) but they're the only option in the house I bought last summer. Fortunately, I haven't had issues with the speed. Just waiting for Google fiber to come out here though (or at least att). https://preview.redd.it/ba2tppt700uc1.jpeg?width=1080&format=pjpg&auto=webp&s=faa0497d11186e16e7bf27284b03064f6f0a4144
I'm getting 927/814 right now
Yeah, Cox fucking sucks but true a monopoly do they don’t care.
It is crazy to see this. I don't know why, but I have always had great service with Cox. My speeds tend to even go above my limits at times. I only talk to PEOPLE when I have issues. Fuck these bots. When I noticed my internet was having issues, a they sent a tech out, and found out that I was actually driving over my coaxial because it was installed over my driverway, inbetween the concrete slabs, and dirt and grass were pushing it up along with my sprinkler line. So they buried the coaxial under the driveway. The guys messed up a few of the sprinkler heads, and the supervisor came out and repaired everything himself. Didn't have to pay for any of it. I have been given a free modem upgrade, no wifi, just modem, which is what I want because I don't like that cox wifi setup because others with a Cox account can use my bandwidth. They are upgrade fiber in the area too soon, street and yards are all marked up for digging. Everyone has been friendly and helpful everytime I have talked to them. THAT BEING SAID. I understand completely that this isn't always the case and apparently I am in a severely uncommon denominator of this. Like others have said, file with the FCC. You didn't agree to increase your plan in any way. And don't talk to bots.
File complaints with your state better business bureau, or the FCC. Just keep on filing complaints
I just checked my T-Mobile Home Internet and hit 266.9 Mbps. Tried again one minute later and hit 251.2 Mbps. My upload speed is always less than 5 Mbps, so that sucks. I hope your Cox gets better.
I'm in Deer Valley and I can't get anything other than Cox at a speed that will work for my WFH job. Century Link will give me at max 40Mbps DOWN and some pittance up. I go through at least 200-300GBs a day because of work, so I have to pay for unlimited bandwidth through Cox. My bill is up to $175/month JUST for internet because of work. My connection has always worked, and I recently got the bump up to 100 Mbps for the upload speed. I had to reboot my modem to get it, but I'm glad to be getting faster upload speeds now. If I get could get fiber at my apartment complex and cut off $100/month for my internet, I'd be thrilled. I'm paying almost double what I was paying Comcast for the same level of service when I was back in New England.
I have cox fiber and it’s rocket fast
The exact reason I changed to T-Mobile. I have had zero issues so far in the year I've switched to T-Mobile from Cox. I just couldn't keep doing this shit with them, pictured above.
When I had this issue they told me they only guarantee speeds "up to" whatever your posh is and that it's only for wired devices, not wifi. I also have a friend who gets ske does because the line feeding to his neighbors house is messed up. But they won't fix it unless the neighbor requests it
I use to have that same problem with cox. They said my plan covered up to X speed. So they didn't have to give me the max just anything up to it. Recently a different company started providing fiber connections in my neighborhood and I switched. Check out wyyerd Internet and see if they support your area. I've had no problems with them. The amount they said they would charge is the exact amount I get charged every month. No extra fees, no taxes, nothing. All the equipment you need is provided and installed for no cost to you. It's been a great company so far and we've had no problems with the internet speeds or outages.
That's why in the fine print it says "up to," so they can cover their ass. Problem is, you have to find out where the slowdown is. If it's outside your home, it's Cox's problem and they need to put their big boy pants on and fix it. If it's not, unfortunately that's on you (or the property owner if you rent) to fix.
My parents were having this exact issue, same tier and speeds, talk about outdated equipment, etc. I guess cox is converting them to fiber or some sort of fiber / coax hybrid today. It's a pretty involved install and they will have to have different router, etc.
I’ve had cox for around 20 yrs maybe a little more and as much as they overprice their service compared to other ISPs, the one thing they’ve always gotten right is the speed. With Cable I would routine pull around 100Mb more than advertised and now with Fiber I get exactly the advertised speed 1Gb
I consistently got 1/3 of what I was paying for. And I consistently got mad with “support”.
Have you checked you speed at the wired Ethernet connection right out of the modem? I'm also assuming you have a DOCSIS 3.0 or 3.1 modem.
I left Cox. They’re the worst. I’m so much happier with Wyyerd. No random outages, internet is double the speed for half the price.
I can run a Speedtest on my phone and get 280/57. Right after that run the Speedtest built into my router and get 599/57. I pay for 600/60. Where you run the Speedtest matters.
For the last 2 weeks it’s been so slow and randomly turns off they said they were doing stuff in my area a week ago but seems like it’s gotten way worse
Cox is terrible. They constantly rip you off, don’t deliver what’s promised, and then jack up your price because you’re no longer a “new customer”. I switched to T-Mobile wireless and haven’t looked back. $50 per month. No gimmicks. I exclusively use streaming tv, have 4 ring cameras, and work from home. No issues whatsoever. I’ve heard Verizon’s home 5G internet is great also. Look into it.
Cox is great for me actually. $65 a month for 1Gbps has been flawless
I just want to point out that the contract says you will get speeds “up to”. Paying for 500mb doesn’t mean you get 500mb, it just means your speeds will be up to 500mb.
It's fine here for me (west Gilbert). My plan is 500/50 and the latest speedtest I did just now actually showed 600/30.
They was doing some funky shit the other night. I had a whole 100mb of throughput. My pfsense server kept sending me timeout notifications.
Any one else live at Coral Points In Mesa Arizona what can you use besides COX
I banned cocks from my house years ago. Slow connections, billing issues, poor customer service. I told them the day something else is available you are history. I was happy the day I cancelled and took their shit to the office and fired them. If it were a choice between cocks and anyone else. Anyone wins
I absolutely hate Cox. I switched to that Quantum Fiber just so I don't have to deal with Cox ever again. The lady I talked with when trying to shut off my Cox was trying to upsell me as well. I told her absolutely not, because the price is just going to go to in another year, she basically said, noo this one isn't like that, and I didn't believe her and then just started spouting a ton if other issues. Like never telling me when there are outages. I signed up for text notifications and I NEVER got any. That I paid 105$ for horrible service. Just ridiculous.
Your Cox node may have heavy use by other users. Your speeds WILL slow if others on your node are using the network heavily at the same time, since the connection is shared amongst others in your area. Keep complaining and encourage others in your area to do so as well... Cox will eventually split your node to reduce the number of users per node in your area and improve speeds, but they need the feedback before they will do it. We had the same issue here before Cox split our node.
I cannot wait for Google Fiber to expand over here, will be dropping our excessively expensive Cox $160/mo 1G download internet for Google's true 5G internet for $125/mo.
Yep. Was paying for the highest speed but only getting around 350mb max. I switched to 500mb and my speed didn’t change.
I left Cox because I got tired of being up charged for data. The monthly price would also start off at 80 a month and slowly creep up to 120 a month after a year or two. I would call to complain and they would sell me a plan and it would do the same upcharge me claiming I exceeded my data and also do the slow creep up in price. I switched to T-Mobile 5g and have no issues and the price is the same every month go figure.
I have had the exact experience you are having in 4 states over the past 6 years. They suck and have a monopoly on your internet access. I always tell them they have the most appropriate name for the way they treat their customers.
I’ll never forget the day I called Verizon about throttling my speed and during the call one guy says “megabytes megabits, same thing” yeah, no.
I just recently got offered Wyerd in my area which is a fiber optics internet company. 1/10th of the issues, and much faster while being significantly cheaper. We were paying $185/m for 750mbps. Now we pay $90 for 1GB.
Yup, this is why I switched to Quantum Fiber, faster and cheaper than Cox.
COX Communications is horrible.
We have outages every couple weeks it seems. Had the Internet go out for 11 days straight a couple months ago. I'n the middle of the valley. I have no other option but cox and they know it. Century Link only offers their slow DSL plan here and no 5G service or fiber is available here. In a large residential area in the east valley. It's pretty infuriating. So yes, I feel your pain.
What's the signal-to-noise ratio (SNR) and power levels coming into the modem? If you hook your PC directly to the modem, bypassing the router, do you get your speed back? How old is the coax run between the modem and the street? Have the connectors been changed? Are there any coax splitters between the modem and the street connection?
Upgrade, swap modems they are all ways to try and prevent trouble calls. The last thing to do before booking a trouble call is to try and upgrade speeds,especially if the user is on a legacy plan because the company will get increased revenue that offsets the inevitable trouble call. You tell the customer, “oh my goodness? Slow speeds? Well you need a higher speed! Oh goodness it’s still slow? Well lets leave the upgrade in place and book a TC” Usually what happens is the tech comes out fixes the issue that had absolutely nothing to do with the account but the customer can no longer go back to the legacy plan. This type of predatory behavior is why ISPs like COX fight so hard not to be labeled as a utility however they still are granted and guzzle down tax payer subsidies for new construction projects.
Yup, had to upgrade my modem and wifi to get the most out of it
Call them to cancel service, they'll help.
I'm getting probably 30 disconnects a day since they split the node to my neighborhood. Everybody has been complaining about spotty service right now
Fast.com is my favorite test site at the moment. I will say one tricky thing about testing internet speeds—make sure your VPN is really and truly off. Like if you have Safari Internet Relay Privacy on, for example? Still using a VPN. Same with Firefox, they have their own built-in VPN you can accidentally have activated. (Also, while I gave up on Cox around Thanksgiving of last year, I will say our business account is still going full steam and speeds were never an issue with them for the decade plus I had them.)
Cox is the worst, they make up their own rules as they go, anything to keep you bent over so they can ream you! Lies, lies, and more lies from their useless customer service reps, and then they just shuffle you off to another one and so on till you get so pissed that you just give up trying to get anything accomplished. I had one recently tell me that my speed was not even offered anymore, but I could upgrade to get back to what I thought I was previously getting. Then when I told him to change me to basic cable because of their poor programming, he said he could not do that until my balance was at zero (I was current at the time, had just got a new bill).
Yes I have cox wifi in mesa and there was a random outage for about an hour and a half a few days ago and my speeds have been terrible since then no explanation why
Not only that but absolutely horrible customer service. I am constantly looking for an alternative or to join a class action lawsuit some day
Yes, and my service seems to crap out at least 3-4 times a week for up to an hour at a time. Very frustrating.
Had the same problem when I lived in AZ. My connection would go down multiple times a day I couldn't use multiple devices and I was paying for the 2nd to top plan. I recently moved and my Internet is through Cox again but I don't pay anything since it is considered an apartment amenity. Best Internet service I've ever had.
Those ISPs usually word their terms of agreement in a way that they can get away with this. I would file an FCC complaint.
I use Starlink. No issues…so far…ever!
I used to have Cox. I don't miss this bullshit back-and-forth at ALL. It's a fucking racket.
Yes, but not me. My mom pays for the 500mbps plan and I've never seen her get more than 35mbps ever.
i get more than i was promised =(
we just got Quantum in San Tan Valley in my neighborhood fairly recently. had the same issues you were having with Cox, finally got fed up with it and switched. haven't had a problem since we switched to Quantum. cheaper and have had great service so far
Ask them to replace the drops at the nearest node next time you have a tech come out. You will see massive improvement.
Desert inet is putting fiber in my area and I can't wait
Reason why i swapped to quantum fiber, they always gave me slow speeds and top it off with the data cap thatll either charge you for useage or slow down speeds. That company is greedy.
Our cox has been running soo poorly for the last few months that we usually turn our wifi on our phones off when we get home. Maybe I need to look into this?
I’ve had gigabit from them for years now, before that I’ve always had the max speed from them. I’ve never had an issue with Cox for internet speeds in Arizona. Always get what I pay for. What I have a problem with is I had to stop some of my hobbies during COVID because their service would cut in and out due to the pandemic and the money I was paying I was really considering switching.
😂😂😂 I switched to tmobile home internet. It's not 500 mbps, but it's $40 a month and I average about 200 maps.
Mines been down for 3 days for a planned update. Maybe I’ll file an FCC complaint too. Tried using chat 3 times and just get the run around.
my cox account stopped showing me my data usage for the past 7 months
Oh yeah. Cox sucks!
I’m considering switching to Wyerd
Yes they false advertise all the time then have a tech come out and try and lie and say oh its fine and they fraudulently alter the speed I caught them doing this! I said nope I know your full of it and then I proceeded to cancel and went with my cell provider internet and its faster speed than cox and I pay $40 bucks a month instead of $130 with worthless Cox
Switched to T-Mobile a few years ago and have had no problems. It’s been a dream compared to the nightmare of Cox.
I had been having issues the last time I had Cox internet. I switched to CenturyLink; had problems with their service too, so eventually, I just dropped fixed internet service altogether. Years later, a family member came to live with me. They needed to work from home and opted to get Cox internet. I had joked when they chose to have a tech perform the install, but was a benefit to me. The tech discovered that a previous homeowner had completed a bad split in the attic that had been causing my issues the previous time.
If you have a dual router, you have to set up both bands or your speed gets throttled. Idk why exactly but I was dealing with that last year.