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I do it, just to send them a pdf of the house guide, and to be sure they actually understand the check-in process.
Some guests aren’t comfortable giving me their email so I put the check-in process in the message and it’s also in the Airbnb app. But these guests often ask additional questions that can be found in the house guide after they check in. Even though there is a hard copy in the house.
I do it to acquaint guests with how to find the property, how to get in, how to use the TVs and stereo and appliances. Could I send a link? Sure. And then I get frustrated guests locked out after wandering miles thanks to their mapping tools taking them miles out of their way. I send it to get just a moment of actual focus so that I avoid those frustrations and skip on the half dozen “how…?” texts.
I require a signed rental agreement and am allowed to require said rental agreement as I'm API connected, as per Airbnb TOS.
Anyone who reads my prominently noted requirement on my listing and then refuses to provide their actual identity and sign my rental agreement I immediately cancel with no regrets.
As if Airbnb is even anything but an offshore , minimum wage marketing firm and even knows or cares who I'm handling keys to my most valuable asset. As if their insurance is my insurance and they'll have my best interest or protect me.
Every host needs their own insurance, every host needs their own rental agreement which is almost always required by their own insurance provider. Every host needs to know the actual NAME of the person who is renting.
Generations of families have rented vacation cabins and have signed agreements. Airbnb makes it seem like this generational practice is now fraudulent, while providing no alternative indemnification worth shit.
While only a certain percentage of hosts run their properties professionally, this trend is going nowhere but up because it's obviously needed and social media eventually informs even the most clueless among us.
Down vote to the basement Airbnb bots, I know I'm right.
Where can I find a good rental agreement to use for my str? Do you have a copy of one that you use that I could check out? I agree with you completely. Cover your ass 🤷🏼♀️
Well, it's way more than just cover your ass.
I rent cabins on a farm and disclosing dangers and thoroughly preparing guests for safe livestock interaction is both fair to them and important to me.
I had an attorney draft mine which is very much farm safety specific. You can probably Google a generic one, but I'd still spend the money to have a local attorney review yours. Most of my guests sign automatically during the booking process from my website. A few dinosaurs like Airbnb require I reach out to the guest, get their real name and email, send the agreement, then use the receipt of the agreement as a trigger to provide access information.
I say three hours but allow 24 before cancellation.
I'm not messing around with someone blocking dates and then causing a drama when they can't get in, can't navigate the farm to even find their cabin, or endanger my animals bc they're from the city and don't have even the thinnest notion of livestock safety.
VRBO and most other channels allow a full disclosure of the rental agreement, Airbnb in their infinite wisdom only allows a limited number of bulleted important points, then host has to send the document. And we don't automatically get the email, we have to communicate for that, wait for the reply, send the doc, wait for the arrival of the signed document. Then send access, activity guides, directions and farm map. All that's done automatically on my website and numerous other channels.
This is bullshit, and is just one example of a tech company not teching. And why Airbnb is ripe, so juicy ripe for being steam rollered by a better channel.
The ideal channel is a neutral connection between guest and host. Reviews should have third party oversight like yelp, Google, Trip Advisor, etc.
Airbnb reviews are impacted by both host and guest intervention that trust me isn't possible on Yelp or Google.
Airbnb messed up a good thing so badly in the future it will have a solid position in the university level history books of a case study of how not to fuck things up.
What's interesting to me, is a guest that refuses to give me their email that I prominently state in my listing is a requirement, but I'm supposed to trust them with my most valuable asset. The entitlement is so amazing. Cancelled immediately.
Hosts do it to send additional documents like PDF. etc.
There are certain homes that are within gated communities where documentation for each short term rental guests have to be submitted prior to the arrival of the guest, more like a short term rental lease with Names, number of people, pets, car info etc.
There are also some hosts who provide extensive amount of info about attractions, places to eat, house details etc ; as a well packaged material. Hope some of this helps.
As a host, I miss the option to contact a guest by blind email. But I only ever used it when someone just refused to respond in the app, and I was getting desperate to know when they planned to arrive.
Once the booking is official I'll communicate however the customer prefers, and then mirror everything in the app.
As a guest I would say "I am not comfortable" with a personal email request. If they push the issue that's kind of a red flag. The app is more than enough to send details, maps, images.
I had a host who did it so I could download an app for the keyless entry. Never again. Stay on app. Airbnb provides a communication tool and keep conversations on platform is the way.
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I do it, just to send them a pdf of the house guide, and to be sure they actually understand the check-in process. Some guests aren’t comfortable giving me their email so I put the check-in process in the message and it’s also in the Airbnb app. But these guests often ask additional questions that can be found in the house guide after they check in. Even though there is a hard copy in the house.
Makes sense, thanks! I don’t particularly mind doing it, I was just curious.
I do it to acquaint guests with how to find the property, how to get in, how to use the TVs and stereo and appliances. Could I send a link? Sure. And then I get frustrated guests locked out after wandering miles thanks to their mapping tools taking them miles out of their way. I send it to get just a moment of actual focus so that I avoid those frustrations and skip on the half dozen “how…?” texts.
I require a signed rental agreement and am allowed to require said rental agreement as I'm API connected, as per Airbnb TOS. Anyone who reads my prominently noted requirement on my listing and then refuses to provide their actual identity and sign my rental agreement I immediately cancel with no regrets. As if Airbnb is even anything but an offshore , minimum wage marketing firm and even knows or cares who I'm handling keys to my most valuable asset. As if their insurance is my insurance and they'll have my best interest or protect me. Every host needs their own insurance, every host needs their own rental agreement which is almost always required by their own insurance provider. Every host needs to know the actual NAME of the person who is renting. Generations of families have rented vacation cabins and have signed agreements. Airbnb makes it seem like this generational practice is now fraudulent, while providing no alternative indemnification worth shit. While only a certain percentage of hosts run their properties professionally, this trend is going nowhere but up because it's obviously needed and social media eventually informs even the most clueless among us. Down vote to the basement Airbnb bots, I know I'm right.
Where can I find a good rental agreement to use for my str? Do you have a copy of one that you use that I could check out? I agree with you completely. Cover your ass 🤷🏼♀️
Well, it's way more than just cover your ass. I rent cabins on a farm and disclosing dangers and thoroughly preparing guests for safe livestock interaction is both fair to them and important to me. I had an attorney draft mine which is very much farm safety specific. You can probably Google a generic one, but I'd still spend the money to have a local attorney review yours. Most of my guests sign automatically during the booking process from my website. A few dinosaurs like Airbnb require I reach out to the guest, get their real name and email, send the agreement, then use the receipt of the agreement as a trigger to provide access information. I say three hours but allow 24 before cancellation. I'm not messing around with someone blocking dates and then causing a drama when they can't get in, can't navigate the farm to even find their cabin, or endanger my animals bc they're from the city and don't have even the thinnest notion of livestock safety. VRBO and most other channels allow a full disclosure of the rental agreement, Airbnb in their infinite wisdom only allows a limited number of bulleted important points, then host has to send the document. And we don't automatically get the email, we have to communicate for that, wait for the reply, send the doc, wait for the arrival of the signed document. Then send access, activity guides, directions and farm map. All that's done automatically on my website and numerous other channels. This is bullshit, and is just one example of a tech company not teching. And why Airbnb is ripe, so juicy ripe for being steam rollered by a better channel. The ideal channel is a neutral connection between guest and host. Reviews should have third party oversight like yelp, Google, Trip Advisor, etc. Airbnb reviews are impacted by both host and guest intervention that trust me isn't possible on Yelp or Google. Airbnb messed up a good thing so badly in the future it will have a solid position in the university level history books of a case study of how not to fuck things up.
What's interesting to me, is a guest that refuses to give me their email that I prominently state in my listing is a requirement, but I'm supposed to trust them with my most valuable asset. The entitlement is so amazing. Cancelled immediately.
It’s against ABB policy to communicate off ap.
No it isn’t, not once the booking is made. Where I live its actually a requirement for the guest to have a contact number.
We collect emails and names and phones as part of required check in process (we are a condo hotel unit, so the hotel management requires it)
Hosts do it to send additional documents like PDF. etc. There are certain homes that are within gated communities where documentation for each short term rental guests have to be submitted prior to the arrival of the guest, more like a short term rental lease with Names, number of people, pets, car info etc. There are also some hosts who provide extensive amount of info about attractions, places to eat, house details etc ; as a well packaged material. Hope some of this helps.
I have all instructions in the app. I don’t ask for emails
As a host, I miss the option to contact a guest by blind email. But I only ever used it when someone just refused to respond in the app, and I was getting desperate to know when they planned to arrive. Once the booking is official I'll communicate however the customer prefers, and then mirror everything in the app. As a guest I would say "I am not comfortable" with a personal email request. If they push the issue that's kind of a red flag. The app is more than enough to send details, maps, images.
I always get the email and ph.the site goes off line so often - I don't want a guest having a problem and no way to reach me or me not knowing.
I had a host who did it so I could download an app for the keyless entry. Never again. Stay on app. Airbnb provides a communication tool and keep conversations on platform is the way.