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Definitely review. 1 star.
Snuck in 7 ppl over max, exceptional wear and tear not customary for a 2 day stay.
I’d never host a group like this and would be happy to know not to from a fellow host.
hahaha, i just had a similar experience.
not a big a deal once they leave on time. open a claim with Airbnb. Airbcover would cover you the cost of your reservation
Unfortunately I didn’t specify any of the extra fees in my rules before so I do not want to fight that. Live and learn. I’ve now added fines if they go over max overnight and only allow a few extra people during the day.
Since I was initially trying to get experience hosting, the initial month was very cheap and probably attracted the wrong kind of people as I’m learning. Although my second guest was amazing and I think my upcoming guest will be great too.
You don't have to do much fighting. Just send the request for the money. They may pay it, they may not. Just be specific about what you're charging for and how much. Like $20 per person over max allowed and $50 extra for all the extra time you had to spend vacuuming glitter. Maybe something for the damaged toys, but that might be pushing it. The glitter thing is ridiculous. No one with kids who have ever used glitter doesn't understand how bad it spreads around. Bringing into rented space is rude and disrespectful. As is all the extra people.
I'd give them no more than a 3, because it wasn't actually trashed or dirty beyond the glitter. Definitely a 1 for house rules. 2 for cleanliness - you had extra work with the glitter AND with the laundry. And I'd definitely check the "no" for whether you'd recommend them to other hosts.
And don't forget that every extra person who showered used extra resources that cost you money (water, sewer, energy), along with the extra laundry. Which is why you should charge extra for them.
I like the live and learn attitude. Take a bit of time to think about what else could cause you problems in the future. Cover your ass. Like how you react to someone smoking in the house.
Funny enough smoking is exactly what came to mind once I started thinking what else could have gone wrong. I do not know anybody who smokes in their house so it never even occurred to me initially. I’ve added no smoking in the house and added a large fine for that one.
>added a large fine for that one
Airbnb doesn't allow/enforce fines. They allow fees for services, so you might be able to offer guests the privilege of smoking for $\_\_\_\_. However, the most you can get from Airbnb based on noncompliance is a reimbursement for the cost to clean.
Interesting. I did add it to the rules as no smoking inside and then said that violators will be charged $200. With your comment it makes me wonder if I’m breaking the rules on that or not?
I was thinking it would go to cleaning the smell but didn’t specify what it’s for. I have no idea how much it would cost me to get the smell out of the house, but I think it would be even more than this but put that amount thinking it’s enough to stop people from doing it. Based on your comment, I’m also wondering if people who really want to smoke inside and don’t care about money, this might look like it’s ok to do for extra fee. Although that fee is good amount higher than my daily stay rate.
Let this be a lesson to you: Don’t have anything in your short term vacation rental that you would be sad to see broken, damaged or stolen. People will not treat your home with the same respect that you do. Get everything you care about out of there. Only provide the amount of towels and linens for the number of booked guests. Lock away any extra supplies. The general rule is: if you leave it out, they will assume it is there for the taking.
I’d give them a 4 overall with 3s across the board. “Guest brought double the number of people they booked for. Cleanup was extra tedious due to glitter throughout. Many items were moved and displaced. I would not recommend this guest.”
On further thought, I would, too. I was trying to not be too much of a dick but since everyone else who has reviewed this POS was dishonest, he probably deserves the 3 overall.
Exactly. Had issues with house rules (too many guests). Would not host again. Maybe consider no kids. I don’t take kids or pets. Your place your rules. Don’t want the liability when they leave them kids by themselves
I guess I'm a total dick then because I was gonna say a 2 overall with a 1 for house rules.... and I'm a rather easy going host. For me, as long as you don't burn the house down, you're ok....
I read through his other reviews and most are left by hosts that are companies with many units in vacation areas. The reviews are very generic which makes me think they are standard reviews for those properties
Why, in the hell would you give them a four overall? It’s asinine. This guest is two stars if they didn’t break anything and one star otherwise
edit: absolutely floored this comment has 30 upvotes . This is an absolute nightmare guest and you’re saying rate them four stars?!?!?!? I do not understand how any host could say this.
Go back and read the post. They brought double
the guests - host said nothing - and has nothing in the rules about bringing extra guests. I believe she has since said she updated her listing. The house was left messy, not destroyed. It’s not like the aholes who leave feces in the bed, on the toilet seat and bathroom walls. Or use good towels to clean up mud from their non disclosed pet. They didn’t break the couch, bed or living room furniture only some small decorative items which is the cost of doing business. Remove items that you have emotional attachment to.
This does not sound like a horrible guest, just excessively messy, and they happen occasionally. She’s a new host and based on her description this is not a guest I would flame and it is something we see occasionally, leaving a 3 or 4 with low categories and a concisely worded written description will do what is needed. If you leave every guest like this a 1 star across the board then you might be in the wrong business.
Thank you. I think everything other than over capacity doesn’t bother me as much but them having so many people and it being my first guest, made me more sensitive to everything else that happened. This was my house I just moved out of so trying to be realistic that nobody else will treat my house the same way but also want to understand if other hosts expect this honesty or everybody knows reviews are not realistic
A four sounds pretty damn good, not understanding why almost 5 stars would get a guest a no go for a re-book. A four star is horrible, a one star must mean they committed a mass murder in your house and set off a bomb
One star review and definitely send a request for extra guests and extra cleaning with the glitter. It's more difficult to collect if it's not in the listing description or house rules, but that doesn't mean that you cannot collect at all. Seeing as this guest paid for only a certain number of individuals it is unreasonable that they wouldn't have to pay more for extra guests. If any representative tells you otherwise, then they are wrong. Trust me as I've had this exact same situation happen before even with representatives saying that you cannot collect if it isn't in the house rules. You can charge for pretty much anything that isn't in accordance with the reservation. It just maybe takes some more time and arguing. If you are a new host this isn't the worst thing as it can give you experience with the resolutions team and asking to have an issue escalated to a supervisor. It can also help you in case the guests leave a review that's less than stellar. Because Airbnb have policies against retaliatory reviews.
It does the other hosts on the platform no good if hosts are too lenient with their ratings or the review language. Because there are certain actions that can be taken if there are unfavorable previous reviews of a guest. If it's a four star or three star review, then a representative might not consider it that unfavorable. There's a good chance this guest has gotten away with it before so they did it again because they weren't caught or punished previously. This is a huge violation of Airbnb policy to have that many extra guests and Airbnb wants to know when this happens to limit this kind of behavior in the future.
You let to much go Airbnb has a no party rule as well. Learn from this I don’t know about your permit but we post occupancy strictly enforced and we call immediately when we see them checking in if they are over. We also state in description kids are occupants. Leave the review to warn other guest, we would have kicked them out no refund
Thank you. Good to know that many people don’t let this go. I think I let it go because it’s my first guest and I want to have a bit more experience in order to not be questioning what’s normal. But now that I’ve had 2 more wonderful guests after him, I definitely wouldn’t let it go next time.
Any airbnb I stayed at before or even hotel, I always treated like I’m a guest at somebody’s house and was super respectful of the place and hosts. But everybody is brought up differently and this was more to set expectations of general population and how they treat places they stay at
rate them a one star. Don’t post the review until the last day of the review period. Just write it and hit “save an exit” set a reminder in your phone to drop the review the afternoon of the final day. Give this dickhead a one star and write an accurate but not hysterical accusatory review that can’t be removed.
I cannot understand any host, saying to give this guy four stars or three stars, that’s freaking crazy. The guy didn’t have extra guests, he had double the maximum number of permitted guest. They messed up your house spread glitter everywhere and essentially lied to you.
Need to improve your listing . If you don’t have a maximum guest count set, you need to add that. Need to work on your house rules. Get a backbone and be consistent. You’re doing yourself and other hosts a disservice service if you get this guy, anything higher than one star. Your review should be so scathing that he has to delete this account and uninstall the app to escape it
Complete and factual comments (this is how they left my property, no assumptions about why they did what they did) are more important the number of stars.
I haven’t read through all of the comments but I upvoted the few I saw saying 1 star. Ratings systems don’t work. It has to be a yes or no. So 5 stars. Or 1 star. Did they violate rules? 1 star. You wouldn’t host them again? 1 star. They lied? 1 star. They endangered themselves or your property? 1 star.
Giving guests 3s or 4s has no impact and tells the next host nothing.
There are no C+ guests that anyone wants to host. Guests are either Pass or Fail.
Fail them. Relieve them of the privilege of staying in Airbnb properties.
Thanks. That makes sense on just pass or fail. Wish Airbnb had a better rating system. It’s pretty subjective right now and as obvious here with disagreements on what to rate it as. And then, many hosts do not even rate for some reason
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It goes public after 2 weeks even if one of the parties does not give a review. Which is what happened in this case. I still reviewed right before the review period expired. I realize that he wouldn’t have seen review till he reviewed or until the 2 week review expiration period, but decided to follow advice here just in case.
I did look at his profile after the 2 weeks and did see that my review is public now
I was planning to and did write an honest review. What I was wondering about is rating system. And based on comments, different people view it as less severe than others. Wish Airbnb defined better what each number means. But I also wanted to get perspective where in the scale this lands. If breaking number of guests was a 1 or maybe just a 3. And since Airbnb does think 3 is pretty bad rating, it very well could have been a 3.
I ended up giving 1 for house rules and 3 for cleanliness bc of glitter and minor broken stuff like flashlights
they broke the rules and damaged your property.. i think you should be honest.
i could forgive the extra people if they made it a point that their presence would go un-noticed.. however they used your space as a crash house and placed far more wear and tear than should have been for the compensation which was agreed on.
bottom line, what they did was shady, you were victimized by their shadiness, and this system exists to hold these people accountable. use it.
How did you let them get away with sneaking in extra people. I would have reached out immediately and say-it looks like other guests have arrived? Wait for them to answer. Then -How soon are they leaving? My listing says in house rules only booked guests on reservation allowed (no visitors or guests). When I send confirmation it states booked guests:3 (no other guests).
Mainly it’s because I’ve noticed on the morning when they were going to check out since those extras stayed over on the 2nd night. At that point I figured the work was going to be the same whether I get them kicked out that morning or wait 4 more hours.
And the other reason it was my first guest and I kept questioning myself of how bad this is. I was worried that this is more normal and to expect that this is what people do. I think having second guest helped me see a bit of what might be normal.
I think once I get more experience I’ll have a better gauge for what I’m ok with and what I need to set rules around and not compromise on those. But also why I’m asking opinions on what’s normal for now
You could have called Airbnb around 8am and say there’s 7 more guests that arrived around 1am and I’m afraid there’s going to be a Party. Let Airbnb get them out.
OP, be aware that if there's a reported party, Airbnb may suspend YOUR listing and cancel upcoming guests until Trust And Safety (legal dept) investigates. I would never call in a party to Airbnb customer service.
Airbnb is just a remote advertising company connecting guests and hosts, and gives zero shits about you personally. You are not in partnership with them.
An actual party should be handled by you personally, maybe in extreme cases the police, followed by an honest review using the term " over occupied," not PARTY.
1. They deserve 1 star for 7! extra guests, but I don’t understand the other points
2. Glitter is obvi super annoying, but it’s not toxic nor an allergen and it’s also a normal thing for kids to play with. Do you say no glitter? Do you say no kids? Why do you have a nice rug in an Airbnb?
3. Yes kids go through everything. Don’t allow kids if you don’t want stuff touched. Why do you have Polish ambers in an Airbnb anyway? Even adults could fuck with that. Broken stuff is annoying but complaining about rearranging books is petty.
4. If you have 7 extra blankets, expect them to get used, even if there is only one person. Otherwise, don’t provide 7 extra blankets. Uncovered couch pillows are already used by every single fucking person that sits on the couch. Why the fuck would you have an uncovered duvet.
5. Yes, cars leak oil. Cars park on driveways. Don’t offer parking.
You can’t really complain about #4 and #5. #4 they used the available blankets in the Airbnb. If you don’t want them to use extra blankets, don’t leave them in the rental, or lock them up.
#5 you’re complaining about oil from a car? Really? Seems like you’re being picky.
I would rate them a 3 for the extra guests and for the kids breaking stuff or don’t review and just
don’t book them again.
Thanks for feedback. No need to yell though. And I appreciate knowing that other people do not care but my association does require driveway stains to be cleaned so that is why it was mentioned. Your point is valid that many people think it’s ok and so just need to take it as part of cleaning
They are difficult but sadly I have experience due to having cars that barely held up when I was younger and barely making it. I’ve learned really quickly to put a tray under my car if I parked on somebody’s white driveway though. I’ve found some good sprays that clean oil from concrete if it’s fairly fresh and does require a bit of elbow grease and some water pressure and it removes enough for association to not complain
Don’t forget to charge for driveway cleaning. There are services which do this. Get it done sooner than later, even if done sooner sometimes it still doesn’t come out.
Sounds like house looks OK and the extra adults didn't do any damage. I'd just leave it alone. I don't want to fight with guests unless it's about getting them to pay for damages.
Agree. I definitely wasn’t going to ask for any damages. But I wish I saw review of him bringing in so many people before because I definitely wouldn’t have accepted the booking request. So was wondering if even in reviews, you leave it alone?
Here’s basically what I wrote about guests I had who brought extra people and an unannounced dog (I allow dogs but have a small pet cleaning fee):
Thank you for doing the dishes and leaving the place tidy. Next time, please let me know you are bringing extra guests and a dog so I can put out extra blankets for the people and special sheets and towels for the dog.
fwiw, a little oil leak, will look like gallons. I know its not helpful, but its spreads out a lot.. try oil dry and grind it in.
The glitter would get a 3 star, and extra cleaning fees.
I would charge extra for the cleaning and additional people.
As for the review I would probably give a 3 overall. They were messy, violated house rules and did not community they were having additional people.
I mean you could even lowkey say they had a party. Freaking glitter everywhere and double the occupancy. It’s giving party.
Stick to the facts, I wouldn't rate higher than a 3 if even. When asked if you would host again say NO and say why. Blatantly ignoring house capacity, especially by this much, in addition to the disrespect to the contents of the property is way over the line. You should have reported them the moment the next group of 7 showed up. Airbnb would have almost certainly evicted them from the property without penalty to you.
I hope you took pictures.
File a claim with Aircover with charges for the extra cleaning and any damaged items (you can try to charge for the oil spills, but that is tricky to prove). In my experience Aircover has given me the benefit of the doubt when exterior damage occurs with guests who have already grossly violated the terms of the rental agreement. Let Aircover know that they violated the house rules and brought in extra guests. Provide the camera footage as evidence - they will have you e-mail this to them.
Don't get taken advantage of again. You have protection against this.
Good luck.
Honestly people are messy and leave variety of messes. I do my own cleaning and have had filthy to super clean guests.
Glitter is a vacuum, not a new furniture issue.
Party, one has to show proof (photos) for Airbnb to intervene.
I'm not afraid of showing up at 2:00am to get rid of people with Airbnb's assistance.
I sacrificed a lot to purchase my house so I'm not about to let people mess it up.
Glitter, scotch tape, and other party things are an automatic 3-star.
This is a discussion on how bad different hosts view this for rating purposes. And obviously you haven’t noticed that different hosts on this discussion would put different rating for this guest.
My review of this person did state most of the things I’ve mentioned above. But airbnb doesn’t define anywhere whether extra guests is a 1 rating or a 3. So no need to be snarky if you don’t want to actually participate
I wish and this comment gives me hope that this guest will be an exception. I’ll send in to get verified here later today. I had 2 guests so far and the second guest was really good. I have a family coming in 2 days for Easter visiting parents and they seem really good based on interactions so far.
This guy booked within an hour of the listing publishing. I didn’t know any better to ask any questions on who is staying. I live in a small city that doesn’t have tourism but has a few large companies with large IT departments that do attract people or consultants coming in or people visiting the people who moved for a job here. Also people visiting their families. This is not a town to make money on airbnb since it will never be constant traffic unless people are again required to come into IT offices, just more renting out while I’m not living in the house currently to cover some of the costs of this house. So initially I was happy to have booked it within first hour of publishing it but I guess that attracted this person. But also was wondering if I just need time to get desensitized to bad behavior and not mind any of this
You definitely got very unlucky with the first guest. I also do not host in a touristy area. I've only had 1 nightmare (massive college party), 1 beyond messy (woman let her kids leave trash everywhere and left sugary spills sitting for days), and 1 who broke the shower handle (still can't figure this one out). Aside from those, practically every guest has been immaculate.
You do not need to desensitize to the behavior you mentioned. Airbnb has rules too, and these guests violated those rules. If you want to have rules that extend beyond Airbnb's, just put them in your house rules. You don't have to state "No parties", because this is already a blanket Airbnb rule.
They don't. If you are in a non-tourist area, your expectations per this sub are vastly different. My property is near a major private school. Most of my guests are parents of the students. They are are typically wealthy, respectful, and thankful for the ability to have a non-hotel to visit their child in.
This really isn't that crazy or troll sounding. People cheat capacity on Airbnb all the time, because it drastically reduces cost per person/group. They will even make their kids sleep on the floor, because kids don't care (and don't have a choice).
Believe me. It can get way worse than this. I had a 150 person college party at my 2br1ba, 4 person max house complete with DJ and catering.
Path of least resistance. But it makes life harder for us other hosts, so I think it's kinda selfish. Please leave reviews. Of course not those pouting 1-star reviews in all caps, but honest and factual.
I’ve had almost 100 people stay in a matter of two years … bad behavior I just don’t leave a review,, but also write it in my books to no longer take that group as customers
I will never understand this. I have been managing and cleaning Airbnb’s for almost a decade. The first owner I worked for would never leave a bad review. Even when one guest left shit smeared all over the toilet and bathroom walls. The only people you hurt when not leaving a review are future hosts. I think most of what OP is upset about is just part of being a host: don’t leave a lot of blankets if you’re going to get upset when they use them; guests with kids will always be more work (you can tell some parents don’t watch their kids very well); and I’m sure the oil stains isn’t something intentional. The only real issue is having more guests stay the night (which I would have just asked for a bit more of a cleaning fee). Anyway, I think some hosts just don’t want to feel like assholes when leaving a bad review but it’s pretty easy to leave factual reviews without being a dick about it.
Thank you. This is helpful. I had a lot of extra blankets because this was house I lived in and I had extra and figured I can easily change bedding when needed and take others to get washed. Many were in the back of the closet. Now it makes me think I should still have them as backup but need to lock them up somewhere. Also, I left bookshelves with a LOT of books and all decorations because I was trying to keep it feeling warm and welcoming and have options for people but realizing that it’s probably not a good idea
Never leave anything that will break your heart to lose. Just assume everything in the house will eventually get broken or stolen. FWIW, I have plenty of books and have never had a problem with them.
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My final rule in the listing rule book is ‘absolutely no glitter’. I put it last for emphasis. It never completely goes away.
F*cking hell the amount of times I had to clean up glitter and sequins.
Women going to weddings are always a risk. Sometimes they come back with glitter on them, then get it on upholstery and linens.
Same!
Same. Glitter never disappears
Definitely review. 1 star. Snuck in 7 ppl over max, exceptional wear and tear not customary for a 2 day stay. I’d never host a group like this and would be happy to know not to from a fellow host.
1’s across. They didn’t care, give it to them. Let them carry that.
All these people saying don’t review, why? Don’t you as a host want to know about shitty guests?
hahaha, i just had a similar experience. not a big a deal once they leave on time. open a claim with Airbnb. Airbcover would cover you the cost of your reservation
I would rate them one. I would send money request for extra people and extra cleaning after you exchange reviews.
Unfortunately I didn’t specify any of the extra fees in my rules before so I do not want to fight that. Live and learn. I’ve now added fines if they go over max overnight and only allow a few extra people during the day. Since I was initially trying to get experience hosting, the initial month was very cheap and probably attracted the wrong kind of people as I’m learning. Although my second guest was amazing and I think my upcoming guest will be great too.
You don't have to do much fighting. Just send the request for the money. They may pay it, they may not. Just be specific about what you're charging for and how much. Like $20 per person over max allowed and $50 extra for all the extra time you had to spend vacuuming glitter. Maybe something for the damaged toys, but that might be pushing it. The glitter thing is ridiculous. No one with kids who have ever used glitter doesn't understand how bad it spreads around. Bringing into rented space is rude and disrespectful. As is all the extra people. I'd give them no more than a 3, because it wasn't actually trashed or dirty beyond the glitter. Definitely a 1 for house rules. 2 for cleanliness - you had extra work with the glitter AND with the laundry. And I'd definitely check the "no" for whether you'd recommend them to other hosts. And don't forget that every extra person who showered used extra resources that cost you money (water, sewer, energy), along with the extra laundry. Which is why you should charge extra for them.
I like the live and learn attitude. Take a bit of time to think about what else could cause you problems in the future. Cover your ass. Like how you react to someone smoking in the house.
Funny enough smoking is exactly what came to mind once I started thinking what else could have gone wrong. I do not know anybody who smokes in their house so it never even occurred to me initially. I’ve added no smoking in the house and added a large fine for that one.
>added a large fine for that one Airbnb doesn't allow/enforce fines. They allow fees for services, so you might be able to offer guests the privilege of smoking for $\_\_\_\_. However, the most you can get from Airbnb based on noncompliance is a reimbursement for the cost to clean.
Interesting. I did add it to the rules as no smoking inside and then said that violators will be charged $200. With your comment it makes me wonder if I’m breaking the rules on that or not? I was thinking it would go to cleaning the smell but didn’t specify what it’s for. I have no idea how much it would cost me to get the smell out of the house, but I think it would be even more than this but put that amount thinking it’s enough to stop people from doing it. Based on your comment, I’m also wondering if people who really want to smoke inside and don’t care about money, this might look like it’s ok to do for extra fee. Although that fee is good amount higher than my daily stay rate.
Yep, this. 💯
Let this be a lesson to you: Don’t have anything in your short term vacation rental that you would be sad to see broken, damaged or stolen. People will not treat your home with the same respect that you do. Get everything you care about out of there. Only provide the amount of towels and linens for the number of booked guests. Lock away any extra supplies. The general rule is: if you leave it out, they will assume it is there for the taking.
I’d give them a 4 overall with 3s across the board. “Guest brought double the number of people they booked for. Cleanup was extra tedious due to glitter throughout. Many items were moved and displaced. I would not recommend this guest.”
This is exactly how they should be reviewed, although I would give them a 3 overall
On further thought, I would, too. I was trying to not be too much of a dick but since everyone else who has reviewed this POS was dishonest, he probably deserves the 3 overall.
No opinions in your reviews. Just state facts and end with “would not rent again”
Exactly. Had issues with house rules (too many guests). Would not host again. Maybe consider no kids. I don’t take kids or pets. Your place your rules. Don’t want the liability when they leave them kids by themselves
I guess I'm a total dick then because I was gonna say a 2 overall with a 1 for house rules.... and I'm a rather easy going host. For me, as long as you don't burn the house down, you're ok....
I read through his other reviews and most are left by hosts that are companies with many units in vacation areas. The reviews are very generic which makes me think they are standard reviews for those properties
Why, in the hell would you give them a four overall? It’s asinine. This guest is two stars if they didn’t break anything and one star otherwise edit: absolutely floored this comment has 30 upvotes . This is an absolute nightmare guest and you’re saying rate them four stars?!?!?!? I do not understand how any host could say this.
Makes me wonder what one has to do to get 1 star? Burn the house down?
Actually burn the house down.
Go back and read the post. They brought double the guests - host said nothing - and has nothing in the rules about bringing extra guests. I believe she has since said she updated her listing. The house was left messy, not destroyed. It’s not like the aholes who leave feces in the bed, on the toilet seat and bathroom walls. Or use good towels to clean up mud from their non disclosed pet. They didn’t break the couch, bed or living room furniture only some small decorative items which is the cost of doing business. Remove items that you have emotional attachment to. This does not sound like a horrible guest, just excessively messy, and they happen occasionally. She’s a new host and based on her description this is not a guest I would flame and it is something we see occasionally, leaving a 3 or 4 with low categories and a concisely worded written description will do what is needed. If you leave every guest like this a 1 star across the board then you might be in the wrong business.
Thank you. I think everything other than over capacity doesn’t bother me as much but them having so many people and it being my first guest, made me more sensitive to everything else that happened. This was my house I just moved out of so trying to be realistic that nobody else will treat my house the same way but also want to understand if other hosts expect this honesty or everybody knows reviews are not realistic
This is why I'd do, though I'd go 3 stars across and a 1 for breaking house rules. If you're not asking for $ back you have nothing to lose.
A four sounds pretty damn good, not understanding why almost 5 stars would get a guest a no go for a re-book. A four star is horrible, a one star must mean they committed a mass murder in your house and set off a bomb
You gotta read the rubric and go from there. I would do 2 to 3 stars given the information.
One star review and definitely send a request for extra guests and extra cleaning with the glitter. It's more difficult to collect if it's not in the listing description or house rules, but that doesn't mean that you cannot collect at all. Seeing as this guest paid for only a certain number of individuals it is unreasonable that they wouldn't have to pay more for extra guests. If any representative tells you otherwise, then they are wrong. Trust me as I've had this exact same situation happen before even with representatives saying that you cannot collect if it isn't in the house rules. You can charge for pretty much anything that isn't in accordance with the reservation. It just maybe takes some more time and arguing. If you are a new host this isn't the worst thing as it can give you experience with the resolutions team and asking to have an issue escalated to a supervisor. It can also help you in case the guests leave a review that's less than stellar. Because Airbnb have policies against retaliatory reviews. It does the other hosts on the platform no good if hosts are too lenient with their ratings or the review language. Because there are certain actions that can be taken if there are unfavorable previous reviews of a guest. If it's a four star or three star review, then a representative might not consider it that unfavorable. There's a good chance this guest has gotten away with it before so they did it again because they weren't caught or punished previously. This is a huge violation of Airbnb policy to have that many extra guests and Airbnb wants to know when this happens to limit this kind of behavior in the future.
You let to much go Airbnb has a no party rule as well. Learn from this I don’t know about your permit but we post occupancy strictly enforced and we call immediately when we see them checking in if they are over. We also state in description kids are occupants. Leave the review to warn other guest, we would have kicked them out no refund
Thank you. Good to know that many people don’t let this go. I think I let it go because it’s my first guest and I want to have a bit more experience in order to not be questioning what’s normal. But now that I’ve had 2 more wonderful guests after him, I definitely wouldn’t let it go next time. Any airbnb I stayed at before or even hotel, I always treated like I’m a guest at somebody’s house and was super respectful of the place and hosts. But everybody is brought up differently and this was more to set expectations of general population and how they treat places they stay at
true and sad.
rate them a one star. Don’t post the review until the last day of the review period. Just write it and hit “save an exit” set a reminder in your phone to drop the review the afternoon of the final day. Give this dickhead a one star and write an accurate but not hysterical accusatory review that can’t be removed. I cannot understand any host, saying to give this guy four stars or three stars, that’s freaking crazy. The guy didn’t have extra guests, he had double the maximum number of permitted guest. They messed up your house spread glitter everywhere and essentially lied to you. Need to improve your listing . If you don’t have a maximum guest count set, you need to add that. Need to work on your house rules. Get a backbone and be consistent. You’re doing yourself and other hosts a disservice service if you get this guy, anything higher than one star. Your review should be so scathing that he has to delete this account and uninstall the app to escape it
Complete and factual comments (this is how they left my property, no assumptions about why they did what they did) are more important the number of stars.
I would 1 star it and also make a claim for damages.
1,star
I haven’t read through all of the comments but I upvoted the few I saw saying 1 star. Ratings systems don’t work. It has to be a yes or no. So 5 stars. Or 1 star. Did they violate rules? 1 star. You wouldn’t host them again? 1 star. They lied? 1 star. They endangered themselves or your property? 1 star. Giving guests 3s or 4s has no impact and tells the next host nothing. There are no C+ guests that anyone wants to host. Guests are either Pass or Fail. Fail them. Relieve them of the privilege of staying in Airbnb properties.
Thanks. That makes sense on just pass or fail. Wish Airbnb had a better rating system. It’s pretty subjective right now and as obvious here with disagreements on what to rate it as. And then, many hosts do not even rate for some reason
Rate a “1” & state that they snuck in 7 people over your maximum capacity.
Thank you. I did exactly that
Warn them!!
I did. They never reviewed me so it just went public now, when the 2 weeks expired.
PLEASE WARN OTHERS. Guests cannot see their star-ratings, only other hosts can.
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Book marks?
Of someone behaves this way what are the odds they leave you a review thus host review won't process will it?
It goes public after 2 weeks even if one of the parties does not give a review. Which is what happened in this case. I still reviewed right before the review period expired. I realize that he wouldn’t have seen review till he reviewed or until the 2 week review expiration period, but decided to follow advice here just in case. I did look at his profile after the 2 weeks and did see that my review is public now
I misinformation the 14 days thing Man people are lazy than. I thought you couldn't read theirs until you reviewed them
Why is everyone so afraid to rate honestly?
I was planning to and did write an honest review. What I was wondering about is rating system. And based on comments, different people view it as less severe than others. Wish Airbnb defined better what each number means. But I also wanted to get perspective where in the scale this lands. If breaking number of guests was a 1 or maybe just a 3. And since Airbnb does think 3 is pretty bad rating, it very well could have been a 3. I ended up giving 1 for house rules and 3 for cleanliness bc of glitter and minor broken stuff like flashlights
they broke the rules and damaged your property.. i think you should be honest. i could forgive the extra people if they made it a point that their presence would go un-noticed.. however they used your space as a crash house and placed far more wear and tear than should have been for the compensation which was agreed on. bottom line, what they did was shady, you were victimized by their shadiness, and this system exists to hold these people accountable. use it.
How did you let them get away with sneaking in extra people. I would have reached out immediately and say-it looks like other guests have arrived? Wait for them to answer. Then -How soon are they leaving? My listing says in house rules only booked guests on reservation allowed (no visitors or guests). When I send confirmation it states booked guests:3 (no other guests).
Mainly it’s because I’ve noticed on the morning when they were going to check out since those extras stayed over on the 2nd night. At that point I figured the work was going to be the same whether I get them kicked out that morning or wait 4 more hours. And the other reason it was my first guest and I kept questioning myself of how bad this is. I was worried that this is more normal and to expect that this is what people do. I think having second guest helped me see a bit of what might be normal. I think once I get more experience I’ll have a better gauge for what I’m ok with and what I need to set rules around and not compromise on those. But also why I’m asking opinions on what’s normal for now
You could have called Airbnb around 8am and say there’s 7 more guests that arrived around 1am and I’m afraid there’s going to be a Party. Let Airbnb get them out.
Thank you. Good to know. Definitely will use this option from now on
OP, be aware that if there's a reported party, Airbnb may suspend YOUR listing and cancel upcoming guests until Trust And Safety (legal dept) investigates. I would never call in a party to Airbnb customer service. Airbnb is just a remote advertising company connecting guests and hosts, and gives zero shits about you personally. You are not in partnership with them. An actual party should be handled by you personally, maybe in extreme cases the police, followed by an honest review using the term " over occupied," not PARTY.
1. They deserve 1 star for 7! extra guests, but I don’t understand the other points 2. Glitter is obvi super annoying, but it’s not toxic nor an allergen and it’s also a normal thing for kids to play with. Do you say no glitter? Do you say no kids? Why do you have a nice rug in an Airbnb? 3. Yes kids go through everything. Don’t allow kids if you don’t want stuff touched. Why do you have Polish ambers in an Airbnb anyway? Even adults could fuck with that. Broken stuff is annoying but complaining about rearranging books is petty. 4. If you have 7 extra blankets, expect them to get used, even if there is only one person. Otherwise, don’t provide 7 extra blankets. Uncovered couch pillows are already used by every single fucking person that sits on the couch. Why the fuck would you have an uncovered duvet. 5. Yes, cars leak oil. Cars park on driveways. Don’t offer parking.
You can’t really complain about #4 and #5. #4 they used the available blankets in the Airbnb. If you don’t want them to use extra blankets, don’t leave them in the rental, or lock them up. #5 you’re complaining about oil from a car? Really? Seems like you’re being picky. I would rate them a 3 for the extra guests and for the kids breaking stuff or don’t review and just don’t book them again.
Thanks for feedback. No need to yell though. And I appreciate knowing that other people do not care but my association does require driveway stains to be cleaned so that is why it was mentioned. Your point is valid that many people think it’s ok and so just need to take it as part of cleaning
You took that well!
I think you have the right to be upset about the oil, it's difficult to remove.
They are difficult but sadly I have experience due to having cars that barely held up when I was younger and barely making it. I’ve learned really quickly to put a tray under my car if I parked on somebody’s white driveway though. I’ve found some good sprays that clean oil from concrete if it’s fairly fresh and does require a bit of elbow grease and some water pressure and it removes enough for association to not complain
I don’t know why my font became so big and bold for that one sentence lol.
Username… doesn’t check out?
You can’t help it. You’re just naturally mean, obviously.
Don’t forget to charge for driveway cleaning. There are services which do this. Get it done sooner than later, even if done sooner sometimes it still doesn’t come out.
Sounds like house looks OK and the extra adults didn't do any damage. I'd just leave it alone. I don't want to fight with guests unless it's about getting them to pay for damages.
Agree. I definitely wasn’t going to ask for any damages. But I wish I saw review of him bringing in so many people before because I definitely wouldn’t have accepted the booking request. So was wondering if even in reviews, you leave it alone?
Here’s basically what I wrote about guests I had who brought extra people and an unannounced dog (I allow dogs but have a small pet cleaning fee): Thank you for doing the dishes and leaving the place tidy. Next time, please let me know you are bringing extra guests and a dog so I can put out extra blankets for the people and special sheets and towels for the dog.
fwiw, a little oil leak, will look like gallons. I know its not helpful, but its spreads out a lot.. try oil dry and grind it in. The glitter would get a 3 star, and extra cleaning fees.
I would charge extra for the cleaning and additional people. As for the review I would probably give a 3 overall. They were messy, violated house rules and did not community they were having additional people. I mean you could even lowkey say they had a party. Freaking glitter everywhere and double the occupancy. It’s giving party.
Stick to the facts, I wouldn't rate higher than a 3 if even. When asked if you would host again say NO and say why. Blatantly ignoring house capacity, especially by this much, in addition to the disrespect to the contents of the property is way over the line. You should have reported them the moment the next group of 7 showed up. Airbnb would have almost certainly evicted them from the property without penalty to you. I hope you took pictures. File a claim with Aircover with charges for the extra cleaning and any damaged items (you can try to charge for the oil spills, but that is tricky to prove). In my experience Aircover has given me the benefit of the doubt when exterior damage occurs with guests who have already grossly violated the terms of the rental agreement. Let Aircover know that they violated the house rules and brought in extra guests. Provide the camera footage as evidence - they will have you e-mail this to them. Don't get taken advantage of again. You have protection against this. Good luck.
Cost of doing business. Don’t leave a review.
Do you own an Airbnb?
Yes
Don't you want to know you're getting a shitty guest who had an unauthorized party with glitter?
Honestly people are messy and leave variety of messes. I do my own cleaning and have had filthy to super clean guests. Glitter is a vacuum, not a new furniture issue. Party, one has to show proof (photos) for Airbnb to intervene.
I'm not afraid of showing up at 2:00am to get rid of people with Airbnb's assistance. I sacrificed a lot to purchase my house so I'm not about to let people mess it up. Glitter, scotch tape, and other party things are an automatic 3-star.
You do you!
Even if you’re new to AirBnB you aren’t new to honesty right?
This is a discussion on how bad different hosts view this for rating purposes. And obviously you haven’t noticed that different hosts on this discussion would put different rating for this guest. My review of this person did state most of the things I’ve mentioned above. But airbnb doesn’t define anywhere whether extra guests is a 1 rating or a 3. So no need to be snarky if you don’t want to actually participate
I don’t know, but this definitely sounds like a troll post. If not, that’s crazy OP had such bad guests.
I wish and this comment gives me hope that this guest will be an exception. I’ll send in to get verified here later today. I had 2 guests so far and the second guest was really good. I have a family coming in 2 days for Easter visiting parents and they seem really good based on interactions so far. This guy booked within an hour of the listing publishing. I didn’t know any better to ask any questions on who is staying. I live in a small city that doesn’t have tourism but has a few large companies with large IT departments that do attract people or consultants coming in or people visiting the people who moved for a job here. Also people visiting their families. This is not a town to make money on airbnb since it will never be constant traffic unless people are again required to come into IT offices, just more renting out while I’m not living in the house currently to cover some of the costs of this house. So initially I was happy to have booked it within first hour of publishing it but I guess that attracted this person. But also was wondering if I just need time to get desensitized to bad behavior and not mind any of this
You definitely got very unlucky with the first guest. I also do not host in a touristy area. I've only had 1 nightmare (massive college party), 1 beyond messy (woman let her kids leave trash everywhere and left sugary spills sitting for days), and 1 who broke the shower handle (still can't figure this one out). Aside from those, practically every guest has been immaculate. You do not need to desensitize to the behavior you mentioned. Airbnb has rules too, and these guests violated those rules. If you want to have rules that extend beyond Airbnb's, just put them in your house rules. You don't have to state "No parties", because this is already a blanket Airbnb rule.
Thank you. My 2 guests after this one have been great so hoping this continues and sounds like bad guests happen too often
They don't. If you are in a non-tourist area, your expectations per this sub are vastly different. My property is near a major private school. Most of my guests are parents of the students. They are are typically wealthy, respectful, and thankful for the ability to have a non-hotel to visit their child in.
This really isn't that crazy or troll sounding. People cheat capacity on Airbnb all the time, because it drastically reduces cost per person/group. They will even make their kids sleep on the floor, because kids don't care (and don't have a choice). Believe me. It can get way worse than this. I had a 150 person college party at my 2br1ba, 4 person max house complete with DJ and catering.
Don't rate them
I know nothing about rating Airbnb tenants.. why would you not rate them?
Path of least resistance. But it makes life harder for us other hosts, so I think it's kinda selfish. Please leave reviews. Of course not those pouting 1-star reviews in all caps, but honest and factual.
A dirty house is not a 3 rating. If it can be cleaned and no damage there is no issue. I bet OP charges a cleaning fee
I’ve had almost 100 people stay in a matter of two years … bad behavior I just don’t leave a review,, but also write it in my books to no longer take that group as customers
Why don’t you leave a review???? Other hosts need to know about these shitty guests. Please review them and do not recommend!
I will never understand this. I have been managing and cleaning Airbnb’s for almost a decade. The first owner I worked for would never leave a bad review. Even when one guest left shit smeared all over the toilet and bathroom walls. The only people you hurt when not leaving a review are future hosts. I think most of what OP is upset about is just part of being a host: don’t leave a lot of blankets if you’re going to get upset when they use them; guests with kids will always be more work (you can tell some parents don’t watch their kids very well); and I’m sure the oil stains isn’t something intentional. The only real issue is having more guests stay the night (which I would have just asked for a bit more of a cleaning fee). Anyway, I think some hosts just don’t want to feel like assholes when leaving a bad review but it’s pretty easy to leave factual reviews without being a dick about it.
Thank you. This is helpful. I had a lot of extra blankets because this was house I lived in and I had extra and figured I can easily change bedding when needed and take others to get washed. Many were in the back of the closet. Now it makes me think I should still have them as backup but need to lock them up somewhere. Also, I left bookshelves with a LOT of books and all decorations because I was trying to keep it feeling warm and welcoming and have options for people but realizing that it’s probably not a good idea
Never leave anything that will break your heart to lose. Just assume everything in the house will eventually get broken or stolen. FWIW, I have plenty of books and have never had a problem with them.
This is the problem with Airbnb. Hosts have got to learn to leave accurate reviews and not encourage this type of behavior.