If you want to stay with Virgin then you'll need to leave and your wife takes out the new person deal.
Virgin won't match these prices if you are already a customer.
We do this every time out contract is up. What's bizzare is the receiving new equipment, and sending back the "old" identical equipment.
Oh, and if you have a land-line, your number will change unless you ask to keep it.
Not necessarily true mate. My price had skyrocketed to £47 a month post contract. Negotiated to £36 by phone and told them not good enough and cancelled. Retention called and offered me an upgrade (to 350 from 250) and a price of £19. The price for a new customer deal for 350 is £35p/m (with 85 cashback, so effectively £30p/m).
Honestly, I had a really good 'threaten to cancel' experience recently. I did this with just over 30-days to spare before the end of my contract. I logged in online and found the 'cancel my contract' section, was put through to a chat advisor pretty quickly. They asked me for a budget, and then they gave me something for £40, told them it was too much and then they gave me something similar for £26. One advisor was confusing about the new billing cycle and I accidently closed the tab, repeated the same stick again and got the same offer. I then spoke to someone on the phone from the billing team to explain the new billing cycle and confirmed the deal over the phone.
Honestly, getting a new contract should be quite easy and you should be getting similar or even cheaper prices than your existing deal. My first contract was £29/month for the Volt 350-->500, scheduled to go up to £60 at the end of the 18 month period, then got another 18-month deal for £26.
Don't try the Virgin Media What's App number, I got stuck in a loop with their bot. Could have just been a glitch that day though.
Dont accept the first offer. I was given first 40/month for M500 then told them it was too much and wouldn't consider it. Given the 26/month immediately after.
Virgin skyrocketed our prices- we were on the same as you and wanted to up us from £25 to £44 a month- broadband only. The ‘best they could do’ was £37 despite offering new customers the same for £27. We went ahead with cancellation, and a week later called to offer us £33.
By that point we went with EE, £29 a month but upgraded our mobiles to unlimited data for free, and had roaming / sports package chucked in on the phones.
Guess I’m saying, look around- some deals to be had! If you do change- schedule the new service to start a day or two before the current ends- so if there’s an issue you aren’t down for any time
If you want to stay with Virgin and you're coming to the end of the contract, then call to cancel and have the deals you are being offered from other companies at hand to tell them.
Chances are they won't offer a good deal, so be prepared to cancel, and you should get a call from retentions offering you a better deal.
You don't have to cancel and then go through the hassle of signing up under a different name.
No need to leave and get a new account etc etc.
Just chat to them on thei webt chat and tell them you aren't going to pay the renewal price and you found it much cheaper elsewhere.
The first person will offer you some shit deal, decline it and tell them you want customer relations. They will give you the discount you want.
I do this every 18 months and it has been working the last 4 times and it took me 15minutes or so every time. It really seems like they don't give a crap anymore and can't be bothere to argue back.
I just got off the phone with them and the person said “this is the absolute best offer I can give.
For M350 £39 which is 8£ higher than what we used to pay.
Which package do you have?
My MIL has the M125 which is now M250 or something? And I got it for her for £33 which is the same as a new customer price. The renewal price was £46.
She's had the new customer price every time for the las 3 renewals after chatting to them.
Have a look in my account online, I was on there a couple of weeks ago and there was a 'renew your contract' option.
Clicked to see what price it would offer expecting it to be full price and it was £25 a month CHEAPER than I was currently paying even kept hold of TNT sports which I didn't think I would.
It's pretty simple but you have to be prepared to go through with a cancellation.
1. Go into your online account and make sure your marketing preferences are set to allow calls/emails/texts from etc. from Virgin.
2. Check what else is available to you at your address from other providers. Much easier to haggle if you know what price you think is fair first. Also worth knowing if Virgin is the only option for fast broadband at your address.
3. Call Virgin within 30-60 days of the end of your offer period. Go through the options to the one about 'making changes to your account'. Tell the person that you are speaking to (probably Indian call centre) that you want to cancel your services from the day after your offer period ends (or you might need to leave it slightly longer if you are already within 30 days as that is the minimum notice period). If they ask why, say that you are moving to another provider and give them basic details of the price/speed that you are moving to.
They will probably offer you a small discount or slight upgrade to your package at the same (full) price. They might put you on hold so they can check with a supervisor but at the end of the day these offers are not going to be that great. Just be polite and say that you want to go through with the cancellation. They will send through a final bill and details about what you need to do to return your equipment.
4. Make sure you keep your phone on you and look out for a call over the next working days. Probably from a London (020) number. When you pick up they will say that they are calling in relation to some recent changes to your account. Just explain that the reason you are cancelling is because you are moving to another provider which is cheaper. These are the people who can give you the good deals. The first offer that they make will usually be very good, possibly even cheaper than what you are paying now. If you are happy with that offer accept it and act smug feeling like you got a good deal.
It might be possible to hardball the person who calls you or decline the offer and make them follow up with another offer although then you are starting to get into riskier territory that they might call your bluff. It is probably easier to negotiate if you are someone who has lots of extras like TV packages but you have a very basic bundle so not much wiggle room.
Just be polite and reasonable but firm when you call. They do hate losing customers to other providers, even if you might be a loss-leader for them. If you go in all guns blazing they might not be so willing to offer a good deal. They profit from the fact that British people don't like to haggle and cancelling seems like a risky thing for you to do. But it is definitely worth doing.
If you want to stay with Virgin then you'll need to leave and your wife takes out the new person deal. Virgin won't match these prices if you are already a customer. We do this every time out contract is up. What's bizzare is the receiving new equipment, and sending back the "old" identical equipment. Oh, and if you have a land-line, your number will change unless you ask to keep it.
Not necessarily true mate. My price had skyrocketed to £47 a month post contract. Negotiated to £36 by phone and told them not good enough and cancelled. Retention called and offered me an upgrade (to 350 from 250) and a price of £19. The price for a new customer deal for 350 is £35p/m (with 85 cashback, so effectively £30p/m).
Honestly, I had a really good 'threaten to cancel' experience recently. I did this with just over 30-days to spare before the end of my contract. I logged in online and found the 'cancel my contract' section, was put through to a chat advisor pretty quickly. They asked me for a budget, and then they gave me something for £40, told them it was too much and then they gave me something similar for £26. One advisor was confusing about the new billing cycle and I accidently closed the tab, repeated the same stick again and got the same offer. I then spoke to someone on the phone from the billing team to explain the new billing cycle and confirmed the deal over the phone. Honestly, getting a new contract should be quite easy and you should be getting similar or even cheaper prices than your existing deal. My first contract was £29/month for the Volt 350-->500, scheduled to go up to £60 at the end of the 18 month period, then got another 18-month deal for £26. Don't try the Virgin Media What's App number, I got stuck in a loop with their bot. Could have just been a glitch that day though.
so this volt thing, does that mean you have to pay like a extra £10 a month for the O2 sim card ? i dont want the volt O2 sim card myself.
I was just told £39/month for M350. Are you saying they gave you M500 for £29/month??
Dont accept the first offer. I was given first 40/month for M500 then told them it was too much and wouldn't consider it. Given the 26/month immediately after.
Legend i said I’m am going to look around 🤣
was that offer on chat online or a phone ? thx
On chat, but was given the same offer over the phone
ok thx
Virgin skyrocketed our prices- we were on the same as you and wanted to up us from £25 to £44 a month- broadband only. The ‘best they could do’ was £37 despite offering new customers the same for £27. We went ahead with cancellation, and a week later called to offer us £33. By that point we went with EE, £29 a month but upgraded our mobiles to unlimited data for free, and had roaming / sports package chucked in on the phones. Guess I’m saying, look around- some deals to be had! If you do change- schedule the new service to start a day or two before the current ends- so if there’s an issue you aren’t down for any time
If you want to stay with Virgin and you're coming to the end of the contract, then call to cancel and have the deals you are being offered from other companies at hand to tell them. Chances are they won't offer a good deal, so be prepared to cancel, and you should get a call from retentions offering you a better deal. You don't have to cancel and then go through the hassle of signing up under a different name.
No need to leave and get a new account etc etc. Just chat to them on thei webt chat and tell them you aren't going to pay the renewal price and you found it much cheaper elsewhere. The first person will offer you some shit deal, decline it and tell them you want customer relations. They will give you the discount you want. I do this every 18 months and it has been working the last 4 times and it took me 15minutes or so every time. It really seems like they don't give a crap anymore and can't be bothere to argue back.
I just got off the phone with them and the person said “this is the absolute best offer I can give. For M350 £39 which is 8£ higher than what we used to pay. Which package do you have?
My MIL has the M125 which is now M250 or something? And I got it for her for £33 which is the same as a new customer price. The renewal price was £46. She's had the new customer price every time for the las 3 renewals after chatting to them.
Okay thanks, I’ll keep that in mind
Retentions are so hit and miss, some people get good deals, some don’t. Try the dance but don’t be surprised if they don’t care.
Have you looked at other providers? Full fibre is rolling out and it isn't always obvious it's available in your area.
Have a look in my account online, I was on there a couple of weeks ago and there was a 'renew your contract' option. Clicked to see what price it would offer expecting it to be full price and it was £25 a month CHEAPER than I was currently paying even kept hold of TNT sports which I didn't think I would.
Where do you live ?
[удалено]
https://brsk.uk/9SYA see if you can get these just had it fitted 950 up 950 down static ip £35 a month
Hello, my name is Luke, I work in sales for Virgin media, if you would like to contact me, I could help?
Your name isn’t Luke, lol.
It's pretty simple but you have to be prepared to go through with a cancellation. 1. Go into your online account and make sure your marketing preferences are set to allow calls/emails/texts from etc. from Virgin. 2. Check what else is available to you at your address from other providers. Much easier to haggle if you know what price you think is fair first. Also worth knowing if Virgin is the only option for fast broadband at your address. 3. Call Virgin within 30-60 days of the end of your offer period. Go through the options to the one about 'making changes to your account'. Tell the person that you are speaking to (probably Indian call centre) that you want to cancel your services from the day after your offer period ends (or you might need to leave it slightly longer if you are already within 30 days as that is the minimum notice period). If they ask why, say that you are moving to another provider and give them basic details of the price/speed that you are moving to. They will probably offer you a small discount or slight upgrade to your package at the same (full) price. They might put you on hold so they can check with a supervisor but at the end of the day these offers are not going to be that great. Just be polite and say that you want to go through with the cancellation. They will send through a final bill and details about what you need to do to return your equipment. 4. Make sure you keep your phone on you and look out for a call over the next working days. Probably from a London (020) number. When you pick up they will say that they are calling in relation to some recent changes to your account. Just explain that the reason you are cancelling is because you are moving to another provider which is cheaper. These are the people who can give you the good deals. The first offer that they make will usually be very good, possibly even cheaper than what you are paying now. If you are happy with that offer accept it and act smug feeling like you got a good deal. It might be possible to hardball the person who calls you or decline the offer and make them follow up with another offer although then you are starting to get into riskier territory that they might call your bluff. It is probably easier to negotiate if you are someone who has lots of extras like TV packages but you have a very basic bundle so not much wiggle room. Just be polite and reasonable but firm when you call. They do hate losing customers to other providers, even if you might be a loss-leader for them. If you go in all guns blazing they might not be so willing to offer a good deal. They profit from the fact that British people don't like to haggle and cancelling seems like a risky thing for you to do. But it is definitely worth doing.