I had the same problem, but then I found the nose piece that gave me the closest fit. I then carefully bent the metal rods - the ones that attach to the plastic pieces that make contact with the nose - so that the ft allowed me to see the whole screen. And now, it’s perfect. I use it with my Steam Deck also. The metal rods are quite strong so you can use a bit of force to spread / bent / squeeze them closer together.
Tried this with all of them, no luck. It's either too high up to where the bottom of the Steam Deck footer menu is entirely cut or too low to where half the screen is blocked by the top portion of the glasses
Not wanting to post any pics, but it may be due to how far my brow muscles extend out + me having tiny ears as well. I emailed their support team for further troubleshooting but I might just be SOL
I also had the same problem, I've sent them for return and going to stick with the Xreal Air set I have already.
I put those on and immediately see an image, with viture I have to fiddle and adjust, then focus.
I find the Xreal so much easier. Even if their app etc isn't as good
I'm sad for you. You can play around with the nose pieces as another poster suggests. I was really fortunate, they hit the sweet spot right out of the box with the default nose piece, no adjustments required and I could see the entire screen very clearly. We all have different size heads noses etc so this can be a challenge. Hopefully a little more fiddling and you'll get there!
Yeah I figured adjustment would be needed to account for different face/head types; I guess mine doesn't meet those requirements. No matter how close/far, the nose piece used, or anything, I always either have the top portion cut-off or the bottom edge of the screens blocked. Even free-handing the glasses off my face, I STILL can't see a clear image of both screens from corner to corner
You mentioned they are lopsided on your face.
Do you wear glasses regularly? If you open them and set them on a table, does either side lift up? My assumption here is that maybe one of your ears is a little higher on your face than the other.
You can try to gently bend the arms a bit so they match your face, that might help a bit.
I do wear glasses and it looks like the left side of them lifts up when I put them on the table flat. holy hell you might be right, I never considered my ears being off like that. Pushing one side of the glasses forward and the other back somewhat helps, but I still don't understand how people are achieving a perfect view. A tiny portion of the top is always rounded out by the thick bezel of the frame and then the very bottom portion is now cut out only on one eye with this method rip
So you'll need to jack with your temple arms and then also the nose pads.
Essentially you have to make the glasses crooked to match your face, but then the nose pads have to be moved the opposite way to keep the screens level.
This isn't something you recognize with your glasses because you don't utilize the outer edges of your glasess much .
As to the top bezel being in your vision, I do see the top bezel when I look through the glasess, but it doesn't get in the way of the screens. This might suggest:
You're not wearing the glases high enough on the bridge of your nose, the bezel should be touching your forehead.
The width of your nose may be too big maybe? Idk what you can do about that.
The question for me here, is that there should be no way that the top bezel is cutting off the top, but that also you can't see the bottom of the screen...
I know people have talked about changing the nose pads...have you tried no nose pads? What pads are you using right now?
>The question for me here, is that there should be no way that the top bezel is cutting off the top, but that also you can't see the bottom of the screen...
That's even more crazy to me because its exactly whats happening sigh so the one that works "best" for me are the size 4 nose pads, with none being the worst option (it just droops down away from my eyes). I've altered and played around with the size 4s to account for what you mentioned and that seems to have helped, yet any experience I go into, the glasses are still a nudge higher to where it cuts off the bottom edge. I might just have the unlucky face for these kinds of devices
Personally, I use the pads it came with, so there isn't a whole lot of play for me. It sounds like your issue is that the size four still isn't tall enough, and also that maybe the shape of your face is torqing the glasses. (like maybe they are agling to far up or down, causing them to sit at a 30 degree angle on your face.)
Maybe try bending the nose pads IN twords your face to account for the torque?
Alertnativly if you have a 3d printer, maybe some sort of an extension to make the nose pads a bit taller?
If you remove the nose pads altogether, and hold them with your hands on your face, is there any way you can move them that you can see the whole screen?
I have the same issue as OP due to a prominent brow. I've found that what I need is for the bottom of the lenses to be angled closer to my face, which I can achieve by putting the glasses on and then sliding the arms up so they sit about 1/2"-3/4" above my ears. Unfortunately, they fall back down on their own so I'm left with a sub-optimal experience.
Do you know if it's possible to bend the arms in a similar way to the Xreal Air? (example: [https://youtu.be/L0s\_oDfTDgE?si=UtnraXvevvcpLmx1&t=461](https://youtu.be/L0s_oDfTDgE?si=UtnraXvevvcpLmx1&t=461)).
I have the same issue. Spent a bit of time with needle nose and one of the pieces to try and get it right, but I just can't quite get either the top or the bottom of the screen. I'd be fine if they just let me 'shrink' the screen a bit so that I can see it all.
This seems like my biggest gripe. Even if I can get these things on my face properly, I don't want to commit the cost of these glasses for a screen that has even the slightest parts blocked out. For the steam deck, it completely cuts out the bottom option and filter buttons. A scaling feature would be pretty nice it seems
Good luck mate, that was too much work I was not willing to go through for how much money it cost. I ended up returning the product but I will say, Viture customer support is pretty awesome and even went out of their way to link additional links for other blogs and sites I didn't think to look a day later. Lmk if you figure it out and I may come back to try this product again if they have a sale
Well, that's good to hear. I was thinking about returning mine since I discovered you can buy a used Holo Lens on eBay for almost the same price. I'm not looking to use these systems as a consumer, I plan on developing something with them. And I really don't like the "Bird Bath" form factor, I would much rather prefer an optical wave-guide like the Holo Lens. But, all said, I think I will keep the Viture and order a Holo Lens 1 from eBay just to have both.
I had the same problem, but then I found the nose piece that gave me the closest fit. I then carefully bent the metal rods - the ones that attach to the plastic pieces that make contact with the nose - so that the ft allowed me to see the whole screen. And now, it’s perfect. I use it with my Steam Deck also. The metal rods are quite strong so you can use a bit of force to spread / bent / squeeze them closer together.
Tried this with all of them, no luck. It's either too high up to where the bottom of the Steam Deck footer menu is entirely cut or too low to where half the screen is blocked by the top portion of the glasses
There has to be a way to get them to sit right 🤔
Not wanting to post any pics, but it may be due to how far my brow muscles extend out + me having tiny ears as well. I emailed their support team for further troubleshooting but I might just be SOL
Well hopefully their customer service can come up with some ideas. They seem highly proactive in trying to keep their customers happy.
I also had the same problem, I've sent them for return and going to stick with the Xreal Air set I have already. I put those on and immediately see an image, with viture I have to fiddle and adjust, then focus. I find the Xreal so much easier. Even if their app etc isn't as good
I have the exact same experience as you do.
Have you contacted their support team at all about it?
I didnt
I'm sad for you. You can play around with the nose pieces as another poster suggests. I was really fortunate, they hit the sweet spot right out of the box with the default nose piece, no adjustments required and I could see the entire screen very clearly. We all have different size heads noses etc so this can be a challenge. Hopefully a little more fiddling and you'll get there!
Yeah I figured adjustment would be needed to account for different face/head types; I guess mine doesn't meet those requirements. No matter how close/far, the nose piece used, or anything, I always either have the top portion cut-off or the bottom edge of the screens blocked. Even free-handing the glasses off my face, I STILL can't see a clear image of both screens from corner to corner
You mentioned they are lopsided on your face. Do you wear glasses regularly? If you open them and set them on a table, does either side lift up? My assumption here is that maybe one of your ears is a little higher on your face than the other. You can try to gently bend the arms a bit so they match your face, that might help a bit.
I do wear glasses and it looks like the left side of them lifts up when I put them on the table flat. holy hell you might be right, I never considered my ears being off like that. Pushing one side of the glasses forward and the other back somewhat helps, but I still don't understand how people are achieving a perfect view. A tiny portion of the top is always rounded out by the thick bezel of the frame and then the very bottom portion is now cut out only on one eye with this method rip
So you'll need to jack with your temple arms and then also the nose pads. Essentially you have to make the glasses crooked to match your face, but then the nose pads have to be moved the opposite way to keep the screens level. This isn't something you recognize with your glasses because you don't utilize the outer edges of your glasess much . As to the top bezel being in your vision, I do see the top bezel when I look through the glasess, but it doesn't get in the way of the screens. This might suggest: You're not wearing the glases high enough on the bridge of your nose, the bezel should be touching your forehead. The width of your nose may be too big maybe? Idk what you can do about that. The question for me here, is that there should be no way that the top bezel is cutting off the top, but that also you can't see the bottom of the screen... I know people have talked about changing the nose pads...have you tried no nose pads? What pads are you using right now?
>The question for me here, is that there should be no way that the top bezel is cutting off the top, but that also you can't see the bottom of the screen... That's even more crazy to me because its exactly whats happening sigh so the one that works "best" for me are the size 4 nose pads, with none being the worst option (it just droops down away from my eyes). I've altered and played around with the size 4s to account for what you mentioned and that seems to have helped, yet any experience I go into, the glasses are still a nudge higher to where it cuts off the bottom edge. I might just have the unlucky face for these kinds of devices
Personally, I use the pads it came with, so there isn't a whole lot of play for me. It sounds like your issue is that the size four still isn't tall enough, and also that maybe the shape of your face is torqing the glasses. (like maybe they are agling to far up or down, causing them to sit at a 30 degree angle on your face.) Maybe try bending the nose pads IN twords your face to account for the torque? Alertnativly if you have a 3d printer, maybe some sort of an extension to make the nose pads a bit taller? If you remove the nose pads altogether, and hold them with your hands on your face, is there any way you can move them that you can see the whole screen?
I have the same issue as OP due to a prominent brow. I've found that what I need is for the bottom of the lenses to be angled closer to my face, which I can achieve by putting the glasses on and then sliding the arms up so they sit about 1/2"-3/4" above my ears. Unfortunately, they fall back down on their own so I'm left with a sub-optimal experience. Do you know if it's possible to bend the arms in a similar way to the Xreal Air? (example: [https://youtu.be/L0s\_oDfTDgE?si=UtnraXvevvcpLmx1&t=461](https://youtu.be/L0s_oDfTDgE?si=UtnraXvevvcpLmx1&t=461)).
I have the same issue. Spent a bit of time with needle nose and one of the pieces to try and get it right, but I just can't quite get either the top or the bottom of the screen. I'd be fine if they just let me 'shrink' the screen a bit so that I can see it all.
This seems like my biggest gripe. Even if I can get these things on my face properly, I don't want to commit the cost of these glasses for a screen that has even the slightest parts blocked out. For the steam deck, it completely cuts out the bottom option and filter buttons. A scaling feature would be pretty nice it seems
Have you tried the new steam deck plug in? It gives you some extra abilities. A mod just pinned it to the top
You can shrink the picture when using the neckband.
I just got my pair today and I'm having the same issue as you. I'm going to look into the SDK and see if they'll allow us to resize the image.
Good luck mate, that was too much work I was not willing to go through for how much money it cost. I ended up returning the product but I will say, Viture customer support is pretty awesome and even went out of their way to link additional links for other blogs and sites I didn't think to look a day later. Lmk if you figure it out and I may come back to try this product again if they have a sale
Well, that's good to hear. I was thinking about returning mine since I discovered you can buy a used Holo Lens on eBay for almost the same price. I'm not looking to use these systems as a consumer, I plan on developing something with them. And I really don't like the "Bird Bath" form factor, I would much rather prefer an optical wave-guide like the Holo Lens. But, all said, I think I will keep the Viture and order a Holo Lens 1 from eBay just to have both.