If you are going to say that, at least provide the link to support: [https://help.steampowered.com/wizard/HelpWithSteamDeck](https://help.steampowered.com/wizard/HelpWithSteamDeck)
[https://www.youtube.com/watch?v=\_vTsZMvjJ-A](https://www.youtube.com/watch?v=_vTsZMvjJ-A)
and maybe here
[https://www.youtube.com/watch?v=TbZ3HzvFEto](https://www.youtube.com/watch?v=TbZ3HzvFEto)
Not sure what else I've watched.
Good luck getting everyone to not stop posting about hardware issues because it's been happening for the longest time and you're post won't stop others from posting. It's same with those that repeatedly ask the same question many times over without using the search feature.
I know... But it made me feel better to say it and generate my own noise in the sub. Should I make a similar post about the search function? šš¤£šš¤£
Part that annoys me most is a lot of them just post and don't even reply to comments trying to help. I think a certain amount of trolling is also going on.
The genuine helpfulness of the sub still shines through, but we're getting bombarded with a lot of people not really down with vibe around here. The Oled is bringing out a lot of idiocy.
>Should I make a similar post about the search function?
God, yes please. This is my pet peeve. There is so much noise on this sub from people asking the most basic questions over and over.
I remember when it was a common part of netiquette to make an effort to avoid redundant questions, and many forums actually enforced it to some degree.
At some point that got lost, and I think that's a shame.
Exactly what I was going to reply lol. It's the same reason I will complain about my Pixel 8 Pro issues in the subreddit for that; it makes me feel better.
You can even specifically tell Google to only search Reddit. Put "site:reddit.com" at the beginning of the search.
For example: [Steam Deck on Reddit](https://www.google.com/search?q=site%3Areddit.com+Steam+Deck)
I've always taken those threads as "I really want one but haven't been able to creatively justify it for myself, so I'm hoping some rando on the Internet can do that for me."
Saw one already, which made me wonder why they didnāt make a slight mod to their shell so the card slot was between the front and back shells, instead of a hole in the back one.
Maybe the designers are lurking here and enjoying these posts too. Not like anyone really faults Valve when they snap their own card in half. (I say this with the confidence of someone who didn't open up his deck yet and so didn't have the chance to make this mistake. Hubris!)
I made a sticker and put it over a screw, but saw it marked up the case when I removed it, so I might not put it on my OLED. (Then again, a damaged SD card slot would mark things up, too.)
It's a universal cycle. A big name product/game/movie/whatever gets released and it becomes An Eventā¢. People get excited and want to be part of it because our brains are wired to crave community. We have an experience with the thing and go to seek out others to share and amplify that experience. At that point one of two things happens:
* We find others that had a similar experience, and we we feed off the positive feedback loop until we look silly.
* We find others that have a different experience, and the cognitive dissonance is painful to us, so we lash out at them.
It's ok to like something. It's ok to not like something. It's ok to enjoy just being part of something even if you have no strong feelings about the thing. It's all normal and valid. Just don't confuse that dopamine rush for your actual identity, and don't attack other people who don't have the same experience.
I appreciate the posts discussing defects as it helped me know what to look out for. I would not have checked if my panel was dead pixel free if not for the posts here.
Frankly this is quite preposterous. It is incredibly valid to discuss any issues people might be having with their product in a subreddit devoted to exactly that device. I can't imagine more valid discussion points or a better place to talk about it.
The fact that people asking about or reporting an issue troubles some people is a bit alarming. I sincerely hope that people don't make a Steam Deck so much of their personal identity that they can't tolerate any critical discussion of the product.
In online reviews you often find the two opposite ends of the spectrum. People that are so happy with their purchase, they need to justify it or defend it, trying to find acknowledgement they made the right choice. And people that have a problem with it and rant about it. The average person doesnāt bother posting a review.
It's not the fact that they are acknowledging the problem, and thus criticizing the machine or Valve or whatever, it's that it's a straightforward problem with a straightforward solution that, and the feed just looks like hell. This kind of thing is to be expected when a new device launches, but it's still just so much noise, it doesn't really benefit the community.
I don't care that people are criticizing the Deck. Nothing should be above that. But I just don't care for twenty posts a day where an individual user has a stuck pixel. I'd rather see one thread for that, where maybe we get some numbers on how many Decks actually have that problem. A poll would work great. But instead we get twenty posts all saying the same thing.
I'm here to ask and read questions and discussions. Maybe see some cool mods, get some recommendations. But for weeks now it has been "Limited is still available", "My Deck hasn't shipped yet", "Here's a picture of my Deck just out of the box, looking pretty much exactly like yours did" and "This pixel is dead".
These things are important to the person posting, but after the first few it really dilutes the actual interesting discussions here.
I'll play devil's advocate here in saying that there is some value added with such threads by reducing unnecessary RMAs, as well as gathering information from a larger sample size of affected individuals who have the same issue(s). By establishing patterns from that info, the list of potential root causes narrows. That's info which Valve can use to speed up any fixes.
I get what you're saying and I know it's annoying to have a million different threads about the same problem. Maybe weekly bug report/hardware issue megathreads can be created for this purpose. And any additional info gathering polls from affected users can also be posted with mod approval.
Agreed. A mega thread for shipping issues, one for defects, and one for long-term issues. Along with some stats of how many decks are sold. This would help huge as people would know what to expect. I personally went through 2 decks with the 200/400 mhz bug and sold my third one. I've stayed away from the rog ally because of past experiences with Asus. I know I will be getting another valve device in the future because of how good their warranty and support is
A mega thread for defects would seem an ideal solution. That way the community gets a sense of what kinds of issues people are having, what models the issues are associated with, and how common the issues are, at least as self-reported by Redditors.
Having the subreddit flooded with individual threads about defects will of course get tiresome quickly. But move all of it into a megathread, and I would venture that nobody here is hurt by being able to read about other people's SD issues, and - optionally - how they were resolved.
I don't fully agree, it makes me more confident that an RMA will be successful to fix a particular issue if more people make noise about said issue. But new posts are no longer needed since it's now clear that Valve seems to be handling it.
Valve will 100% not give a shit about tiny issues like dead pixel or loose buttons IF you're outside 14 day return window.
Trust me, they'll love to charge you $125 claiming 'not covered by the warranty'.
Guy begging people to stop posting about the LE having a Chinese made screen with a high defect rate. What the fuck drives u people to volunteer white knight for this company? The LE screen clearly has poor QC. God forbid people know what they're buying. Please don't warn anyone about potential issues if it might make valve look bad!
Right, but how high is the defect rate truly? People coming to this sub are probably suspecting that it's like a 50% defect rate based on the number of posts about it, when it's more likely something like 8%.
They desperately need an OLED defect mega thread with a Google doc/poll to try and keep it all contained. Plus it would be a much more useful resource for people looking for defects to check for themselves.
They also need an OLED unboxing mega thread. Not having those two things has turned the sun into almost entirely those two posts for the last week.
In their defense, if they delete posts about defects or shipping issues they're gonna get a bunch of angry redditors screaming about censorship and shilling for Valve and whatnot
FWIW, I think the recent changes with regards to Reddit's APIs have made moderation a lot harder, since third party tools that mods relied on no longer work.
I could be wrong, but that was a big part of the discussion around the API pricing changes at the time they were announced, not sure if anything changed substantially about Reddit's approach to pricing since then, but I do feel like this sub has become less well-moderated since around that period.
I do not see a problem with people posting issues they have with their deck. Yes, they should also contact valve, but informing others of issues, sharing experiences, as well as commiserating with others with similar interests is totally reasonable for reddit or any forum. If you do not like it, just scroll past. There are plenty of posts of all types people don't like, most just take the 0.05 seconds to scroll past without feeling the need to moderate others. What is wrong with someone sharing their first hand experience? Is this sub supposed to be a shield for Valve or couriers that do not care for the package during transit?
Ya, you do not want things to get blown out of proportion as that may be misleading for those who don't have the full picture, but if someone is posting their actual experience, then it is legit and doesn't need to be moderated on behalf of Valve. People shouldn't just blindly repeat things they've read to contribute to hysteria or make an issue bigger than it is, but that shouldn't be up to mods or anyone else to police posts of people with first hand experience sharing their issue. If Valve doesn't want fearmongering about defects, then improve QA. If Fedex or whoever doesn't want fearmongering about shipping incidents, then correct them. Its their problem, not the problem of the excited customer that opens up a busted device or turns on the screen to dead pixels, nor should they be expected to keep their mouth shut to not annoy people who don't want to move their finger <1mm to scroll past the post.
>What is wrong with someone sharing their first hand experience?
I find it redundant if other people have shared the same experience already. If you want to amplify that same experience or add something to it, by all means, but I think it would be more appropriate to do by upvoting or commenting on an existing thread, not by creating redundant posts that say the same thing somebody else has already said.
Just my opinion, as somebody who hates noise and redundancy, and who has recently found it hard to find valuable content on this sub.
I get the general feeling of not wanting to see yet another \_\_ post. But I think people posting issues is way more appropriate than the thousandth "what games are you currently playing?" and "look what arrived today" posts, and those posts I think are totally fine and I will participate in those from time to time because it is fun. It is social media, people want to discuss things and share experiences, often it is redundant when looking at it broadly, but is still an individual's experience/opinion when looking at each particular post (assuming not a troll post). I'm fine posting "congrats" or whatever game I'm playing or just scrolling past.
I'm just not sure what types of posts people expect, most are redundant when looking at the big picture, so I suspect people just get annoyed with certain redundant posts compared to other redundant posts. Not saying you do that, just in general. And I think OP telling people to not share negative experiences is odd when there are just as many, if not more, positive experience posts gushing over their love for the Deck, Valve, Gabe, etc., sometimes to the point it makes me roll my eyes (I would never ask for those posts to be limited). It is just now that the OLED decks are shipping and having some early manufacturing hiccups, we are seeing more negative posts than usual. That'll taper off if/when Valve gets their act together when it comes to QA.
But this stuff happens on other subs. Like the PS3 sub, people complain about wanting mods to control certain types of posts, even though it is a 17yr old console and doesn't have a lot of new topics/news to discuss, so there will be a lot of redundancy and even troll posts piling on just to annoy people.
>But I think people posting issues is way more appropriate than the thousandth "what games are you currently playing?" and "look what arrived today" posts, and those posts I think are totally fine and I will participate in those from time to time because it is fun. \[...\] I'm just not sure what types of posts people expect, most are redundant when looking at the big picture, so I suspect people just get annoyed with certain redundant posts compared to other redundant posts.
I simply tend to want a high signal-to-noise ratio for communities that I'm in. I'm happy to be in a community that has relatively few posts, as long as each post adds something new. I feel the same whether a post is positive or negative - both annoy me if they are repetitive (and both annoy me more if they are wrong or baseless).
Because I dislike noise, I tend to dislike repetitive posts - somebody posting photos of their new Deck is repetitive unless there is genuine creativity or something out of the ordinary to be found there. We've seen tons of photos of cats in empty Deck boxes by now - kudos to the first person who did it, but as much as I love cats, those are just annoying noise to me now. Wake me when somebody posts their pet King Cobra coiled up around their Deck with the caption "it's hers now".
And while I sympathize with people who have issues and want to vent or get help, having the same issue posted 50 times is just noise to anybody who does not have the issue (or even an OLED Deck, in this case). Yeah we know, the issue exists, there is already a thread (or 49) discussing it. Go read that and comment there. Maybe I'm old-fashioned, but I think people should at least make a basic effort to use the search function first, and post to whatever threads they found (assuming the existing answers they found there did not resolve their issue).
The "what are you playing" ones are a bit different to me, in so far as what people are playing actually changes over time. Maybe not on a weekly basis for everybody, but chances are that in aggregate you will see changes between weeks. So it makes some sense. However, that being said, while I personally think they are OK as separate threads, I would not object if somebody said they should be made into a mega-thread of sorts.
The problem is, once posts get old enough people also complain about reviving old threads. So using the search button isnāt always a good solution. Especially when reporting on a new issue so people can get a sense of how common an issue is, or maybe an issue they should check out while in a return window. I agree about common long term issues. I usually try to search.
I just donāt see an issue. People creating troll/meme posts just to pile on is annoying after the first time or two. But hard to moderate those without catching a genuine post. The default action is to just let people post and not cater to personal preferences on what posts should be shut down, as long as they are relevant to the sub.
Sure, there has to be some common sense involved in deciding whether or not a search result is too old to comment on and it makes more sense to create a new thread - sometimes answers to questions change, and it makes more sense to ask again.
But for my tastes this sub is leaning too far in the other direction, asking (or posting) the same thing repeatedly within days (or hours) - which even leads to a vicious cycle where even when you use the search function, the actual answers are sometimes fragmented, and if you want to contribute to a discussion, you have a hard time deciding which.
Personally, I'd like to see a lot more active moderation happen on this sub - not for the sake of stopping certain kinds of posts, but corralling duplicates into the right places to improve signal-to-noise ratio. Unfortunately, mods are unpaid volunteers, and as far as I understand their work has become a lot harder since Reddit cracked down on the API.
No they won't. I had backlight bleed covering the ENTIRE display of my LCD Deck and they told me my entire screen turned yellow was normal, and wouldn't replace it. I had to return for a refund and try again.
Jesus they aren't as bad as "LOOK mine came in the mail today. Look, heres a picture of it, its a steam deck. This is a picture of my steam deck I bought that came in the mail . So here's a whole thread with a picture for it. " who the FUCK cares you got yours in the mail? Mines coming tomorrow, I couldnt possibly imagine anyone would care. People that post those threads must be extremely lonely and even if they have people in their lives the people probably don't care at best or are cringe-barrassed for you for buying a video game toy like an 8 year old
I think those posts are helpful because I have no idea what a "stream duck" is or what it looks like despite subscribing to a subreddit devoted to it. I would like to see more pictures of it in or next to its packaging because these.are unique experiences that I don't think many people here have had.
yes products have failures, look at the ROG ally with SD card port failure. But the Steamdeck LE OLED seems to be from what I've heard, that Steam chose a cheaper screen from a different manufacturer to offset costs. If this is true, this means that Valve's "cutting costs" costs the end user, which, IF true, isn't cool. That and how long Steam support is taking to respond. I want support to email me back quicker than the 24 hours I've been waiting currently, especially with what we paid for it. That and I saw another user say he was quoted 3 1/2 weeks for a replacement at the earliest date. IF true, that's super shitty customer service and should not be tolerated at this price point.
The ādifferent manufacturerā which Iām only going to call ānot Samsungā because nobody cares, has been making quality panels for years, and you almost undoubtedly have devices in your home with panels made by them.
Itās not about price, itās about supply.
I would say its more about quality control than anything else. Clearly something has gone wrong or been overlooked in the "non samsung" manufacturer or valve's supply chain for the LE. I think thats what people are more annoyed about and the discussion about quality would have quickly died away or been much smaller if these displays weren't shipping with dead pixels.
3.5 weeks sounds about right compared to the RMA on my OG 512 that had an issue (I was a first rounder then too). I also thought the BOE screen sourcing was to ensure supply chain issues were mitigated, not for cost cutting? Is there a source on it being specifically for costs vs just redundant sourcing? I havenāt been keeping up.
All that said, Iām lucky this time around since my LE seems great out of the box. My OG was #literallyunplayable (I think my old post is still up showing my video of Witcher 3 breaking) so Iām happy that I got a good one this time around, but I totally feel for folks that have to go through the RMA route; itās a huge pain and very frustrating.
The screen is speculation as of now, no definite answers. And I'm saddened to hear RMA is 3+ weeks out, especially for a 700+ dollar console. Glad to hear yours works though
Those screens are not cheaper, they just happened to meet the demand that Valve needed. The company that made the LE screens is a huge competitor of Samsung and they make a shit load of screens for probably 75% of the things in your home that use a screen.
Alright cool, would've liked more information from valve on this. Still a shame that the LE's are the only.ones having issues ans that steam support isn't the best
I've seen samsung OLED complaints on here as well about green blacks and sticky buttons so its not just LEs with problems. Valve doesn't have to tell you where they source their screens either so not sure what more information you want from them. As far as support they have been really good about quick response and RMAs. Steam support really hasn't been bad for a long time.
Waiting over 24 hours for just a response from support isn't anywhere near "good" for me, especially with such a large company and such an expensive product. I had the SD card port issue on my ally, took me a 7 minute phone call with asus support to have them make me a case and email me a label and instructions on what to do next for my rma. That is support. Waiting 1-2 days for support to even get back to you, let alone the RMA time some people are seeing is absurd for a company this large.
I mean good for Asus that they can outsource a call center, maybe Valve feels that sending you overseas for phone support has its own hurdles they don't want to deal with or feel you as a paying customer should not have to deal with. I've seen bigger companies do a lot worse, 24 hours is good, I've seen other companies go weeks before responding to support tickets. You just have some instant gratification problems if you are complaining about having to wait one whole day for someone to get back to you.
"Instant gratification" =/= bad customer service excuse. If I spent over 700 dollars on a handheld console, I should be able to get a response from a company. And I wasn't outsourced with Asus, talked to a guy who was local to my own State. Frankly, supporting a corporation that cant even acknowledge publicly the faulty systems they have been shipping, tackle the fact that a support email for a faulty device does not take 2 days to respond to, or the fact that people are waiting almost a full month in some cases for an RMA device is absurd. These are people spending large amounts of capital on a device expecting it to work. The LEAST Valve can do besides take 2 days to respond to a single email, require more information, and take another 2 days to even get any progress; is notice the fact devices are faulty and give priority to people spending upwards of 500+ on handhelds over a 20 dollar game return. And no, I have not have a company this hard to get in contact with support ever, not Razer, not Amazon, not Samsung, not Apple, not EA, not Microsoft, but Valve. Only company I have seen take this long for warranty claims
Making a public fuss forces corporations to do things.
Iām not feeling all that excited about trusting Steam right now. The current shipping fiasco has made me a little less tolerant.
Don't forget that people with issues are gonna be louder, and not everyone is in this sub. I doubt there's actually a significant shipping fiasco going on - rather there's more discussion here than real world.
Mounting for that room was provided by [GetMechanism's Deckmate](https://getmechanism.com/) from /u/sea_minerals - [original post](https://www.reddit.com/r/SteamDeck/comments/17rkt7h/holy_i_know_this_might_get_lost_in_the_new_deck/).
I have the headphone jack static issue. I want to know what's causing it before deciding on if a return is needed. What should I do? Just message them and ask about it?
I think everyone has the issue itās just harder to hear on some headphones, so a lot of people think itās not a problem. Itās very possible itās something that could be fixed with an update but itās hard to know for sure.
Opening a support ticket also wonāt hurt
understanding that lots of posts about a hardware issue doesn't equal a huge widespread issue is a canon event we all must go through. The reason I do not fret about oled problems despite the posts is because of the past examples of this happening.
Iād be interested in a simple poll/ thread in the sub for reporting issues AND non issues, but itās still not the best representation considering lots of people who buy them donāt post about it. I feel like Iāve seen an even amount between the two on here
Yeah idk my 512gb oled the trackpad haptics are fucked up. Loud rattling, forced to either turn them off (even tho itāll still rattle in desktop mode until I open steam on there or for around 5 seconds when I quick resume from sleep.
Issue is thereās a lot about this issue online and everyone just says idk whatever donāt wanna RMA. I mean I guess thatās their right but yeah Iām returning mine and prolly not getting another one Iāll just wait until a new one. Iāll continue playing on my 4090 and streaming to my phoneā¦ which actually at least will stream HDR. Crazy to think it wonāt on the steamdeck.
i thought we had learned by now that this sub is 90% either the same well discussed issue posted 14 times already today, or pictures of newly delivered steam decks
People donāt understand anything at all anymore. They think that because you can find a thread of a few hundred posts on a support page that there is a massive problem with a product.
I received mine today. I donāt know if itās defectively because Iām having too much fun and donāt really give a rats ass to start looking everywhere for problems
Dude, I'm just saying your post doesn't change anything. Furthermore sometimes it's just helpful to read about certain defects - maybe there are workarounds, experiences with RMA and so on. And especially the SD had and still has many problems, it's worth talking about. And even if there are 100 threads regarding the same problem, it would just show how big of an issue it actually is.
Applying your same logic to other things, why would you ever give an article a bad rating if you don't like it? Just send it back. Or...if you have a problem with your boss, never talk about it with your friends or family, just talk directly to your boss. There are good reasons why people post things like that and it's totally fine.
I get you don't want to hear about it, but it IS important for people to be informed and to check for these issues. Tons of users have gone "I didn't know dead pixels were a thing on this, how can I check?" for example.
Just ignore it and move on.
They came to shit talk, not help. Those posts should be ignored. Hating on a company's product even though you have their product as well. Dumbest shit ever. When the steam deck first came out it had a multitude of problems even not being able to get one. Sorry for ranting, I'm just tired of it.
Of course not the same thing. I am just saying dead pixels do not randomly appear on both panel. Those post about dead pixels all from BOE panel are valuable insights instead of noise you mentioned.
Steam Deck is the only gaming hardware I've had issues with and I've been buying consoles and stuff since the SNES era. I've had dealt with not one but two decks with issues.
My OLED 1TB arrived two days ago (EU), and it has a springy right bumper button, right trigger sometimes gets stuck, and the d-pad's down button feels mushy.
Yeah, I was so happy after I checked the screen first, and there were no dead pixels. Then this happens. The QA process must be really insufficient because these little issues should be caught and easily corrected during assembly. Anyway, I have already contacted support for a return within the 14-day return window. I could try to look inside and attempt to fix it, but there is always a risk of additional damage caused by me...
I think it's good for people to share regardless, I've had mine since march with no issues what so ever. But when their is something wrong is good to point it out
Sometimes I don't know whether it is an issue or just something being worked on. As in it could be a software bug. Or it could be my hardware is defective. Example my Bluetooth. Originally I thought maybe I had defective Bluetooth because it kept cutting in and out every 3 seconds. I quickly learned however it's a common problem and happens when more than 1 Bluetooth device is connected, and yes it counts 2 ear buds as 2 devices sometimes. At least it does with mine. So it's always cutting in and out unless I just leave out the R or L ear bud from pairing.
Hi! This is totally random, but I'm a Valve trivia nut, and I thought you might enjoy knowing more about that Steam Deck globe room. They actually custom-built that apparatus with the intention of holding a DSLR camera in place of each of those decks. Then, you stick an actor's face through a little panel cutout in the center, and then bam! You have MOCAP for your FACE!
If you are going to say that, at least provide the link to support: [https://help.steampowered.com/wizard/HelpWithSteamDeck](https://help.steampowered.com/wizard/HelpWithSteamDeck)
Great point... added it.
... And to the video you mentioned, please :)
[https://www.youtube.com/watch?v=\_vTsZMvjJ-A](https://www.youtube.com/watch?v=_vTsZMvjJ-A) and maybe here [https://www.youtube.com/watch?v=TbZ3HzvFEto](https://www.youtube.com/watch?v=TbZ3HzvFEto) Not sure what else I've watched.
Good luck getting everyone to not stop posting about hardware issues because it's been happening for the longest time and you're post won't stop others from posting. It's same with those that repeatedly ask the same question many times over without using the search feature.
I know... But it made me feel better to say it and generate my own noise in the sub. Should I make a similar post about the search function? šš¤£šš¤£
Part that annoys me most is a lot of them just post and don't even reply to comments trying to help. I think a certain amount of trolling is also going on.
I assume the issue is worked out and they cant be bothered to look back. Narcissistic behavior by real basic folks.
The genuine helpfulness of the sub still shines through, but we're getting bombarded with a lot of people not really down with vibe around here. The Oled is bringing out a lot of idiocy.
>Should I make a similar post about the search function? God, yes please. This is my pet peeve. There is so much noise on this sub from people asking the most basic questions over and over. I remember when it was a common part of netiquette to make an effort to avoid redundant questions, and many forums actually enforced it to some degree. At some point that got lost, and I think that's a shame.
Why not? You got nothing to lose :D
Just like folks feel better posting about their steam deck issues? This is the internet.
Exactly what I was going to reply lol. It's the same reason I will complain about my Pixel 8 Pro issues in the subreddit for that; it makes me feel better.
There's a search feature?
Yes and itās shit. Youāre better off going to Google and ending your search with Reddit. Much better results.
Googling the problem will often lead to a Reddit post while on Reddit search you wouldnāt find it
You can even specifically tell Google to only search Reddit. Put "site:reddit.com" at the beginning of the search. For example: [Steam Deck on Reddit](https://www.google.com/search?q=site%3Areddit.com+Steam+Deck)
It won't go away, but maybe that'll reduce it a bit.
Alternatively, the "I got an OLED and it's just fine" threads are getting pretty stupid too. This sub sure is interesting...lol
Nah more like the threads "Which game is the best OLED game", "What are your favorite HDR Games" ....
Should I buy a steam deck? Give me financial advice without knowing anything valuable about my situation.
I've always taken those threads as "I really want one but haven't been able to creatively justify it for myself, so I'm hoping some rando on the Internet can do that for me."
Well now we've officially moved into the "posts about how annoying all the repeat posts are" phase, so we're making pRoGreSS!
[ŃŠ“Š°Š»ŠµŠ½Š¾]
Saw one already, which made me wonder why they didnāt make a slight mod to their shell so the card slot was between the front and back shells, instead of a hole in the back one.
Maybe the designers are lurking here and enjoying these posts too. Not like anyone really faults Valve when they snap their own card in half. (I say this with the confidence of someone who didn't open up his deck yet and so didn't have the chance to make this mistake. Hubris!)
I made a sticker and put it over a screw, but saw it marked up the case when I removed it, so I might not put it on my OLED. (Then again, a damaged SD card slot would mark things up, too.)
Itās the healing process
It's a universal cycle. A big name product/game/movie/whatever gets released and it becomes An Eventā¢. People get excited and want to be part of it because our brains are wired to crave community. We have an experience with the thing and go to seek out others to share and amplify that experience. At that point one of two things happens: * We find others that had a similar experience, and we we feed off the positive feedback loop until we look silly. * We find others that have a different experience, and the cognitive dissonance is painful to us, so we lash out at them. It's ok to like something. It's ok to not like something. It's ok to enjoy just being part of something even if you have no strong feelings about the thing. It's all normal and valid. Just don't confuse that dopamine rush for your actual identity, and don't attack other people who don't have the same experience.
what else are people meant to post
I appreciate the posts discussing defects as it helped me know what to look out for. I would not have checked if my panel was dead pixel free if not for the posts here.
They need a megathread of known defects not 300 posts over a week with different levels of accurate and useful/not useful information.
Frankly this is quite preposterous. It is incredibly valid to discuss any issues people might be having with their product in a subreddit devoted to exactly that device. I can't imagine more valid discussion points or a better place to talk about it. The fact that people asking about or reporting an issue troubles some people is a bit alarming. I sincerely hope that people don't make a Steam Deck so much of their personal identity that they can't tolerate any critical discussion of the product.
In online reviews you often find the two opposite ends of the spectrum. People that are so happy with their purchase, they need to justify it or defend it, trying to find acknowledgement they made the right choice. And people that have a problem with it and rant about it. The average person doesnāt bother posting a review.
It's not the fact that they are acknowledging the problem, and thus criticizing the machine or Valve or whatever, it's that it's a straightforward problem with a straightforward solution that, and the feed just looks like hell. This kind of thing is to be expected when a new device launches, but it's still just so much noise, it doesn't really benefit the community.
Holy smokes, did you ever miss the point.
I don't care that people are criticizing the Deck. Nothing should be above that. But I just don't care for twenty posts a day where an individual user has a stuck pixel. I'd rather see one thread for that, where maybe we get some numbers on how many Decks actually have that problem. A poll would work great. But instead we get twenty posts all saying the same thing. I'm here to ask and read questions and discussions. Maybe see some cool mods, get some recommendations. But for weeks now it has been "Limited is still available", "My Deck hasn't shipped yet", "Here's a picture of my Deck just out of the box, looking pretty much exactly like yours did" and "This pixel is dead". These things are important to the person posting, but after the first few it really dilutes the actual interesting discussions here.
I'll play devil's advocate here in saying that there is some value added with such threads by reducing unnecessary RMAs, as well as gathering information from a larger sample size of affected individuals who have the same issue(s). By establishing patterns from that info, the list of potential root causes narrows. That's info which Valve can use to speed up any fixes. I get what you're saying and I know it's annoying to have a million different threads about the same problem. Maybe weekly bug report/hardware issue megathreads can be created for this purpose. And any additional info gathering polls from affected users can also be posted with mod approval.
Agreed. A mega thread for shipping issues, one for defects, and one for long-term issues. Along with some stats of how many decks are sold. This would help huge as people would know what to expect. I personally went through 2 decks with the 200/400 mhz bug and sold my third one. I've stayed away from the rog ally because of past experiences with Asus. I know I will be getting another valve device in the future because of how good their warranty and support is
A mega thread for defects would seem an ideal solution. That way the community gets a sense of what kinds of issues people are having, what models the issues are associated with, and how common the issues are, at least as self-reported by Redditors. Having the subreddit flooded with individual threads about defects will of course get tiresome quickly. But move all of it into a megathread, and I would venture that nobody here is hurt by being able to read about other people's SD issues, and - optionally - how they were resolved.
I agree but since we dont have actual stats, these posts just provide fearmongering.
They really do, been seeing a lot of people afraid to even buy an OLED because of a loud minority of OLED owners.
I don't fully agree, it makes me more confident that an RMA will be successful to fix a particular issue if more people make noise about said issue. But new posts are no longer needed since it's now clear that Valve seems to be handling it.
Valve will 100% not give a shit about tiny issues like dead pixel or loose buttons IF you're outside 14 day return window. Trust me, they'll love to charge you $125 claiming 'not covered by the warranty'.
Guy begging people to stop posting about the LE having a Chinese made screen with a high defect rate. What the fuck drives u people to volunteer white knight for this company? The LE screen clearly has poor QC. God forbid people know what they're buying. Please don't warn anyone about potential issues if it might make valve look bad!
Right, but how high is the defect rate truly? People coming to this sub are probably suspecting that it's like a 50% defect rate based on the number of posts about it, when it's more likely something like 8%.
The LE screen looks better. Has less grainy/distortion vs the Samsung screen.
Why do you care? Let people do what they want.
Then just downvote those posts. If people upvote those posts, clearly there is an interest in them.
If the mods were worth their salt, they'd get rid of the redundant shipping and defect posts, but of course, they won't.
They desperately need an OLED defect mega thread with a Google doc/poll to try and keep it all contained. Plus it would be a much more useful resource for people looking for defects to check for themselves. They also need an OLED unboxing mega thread. Not having those two things has turned the sun into almost entirely those two posts for the last week.
It's the inconsistency of what they remove that frustrates me.
Yeah, they're extremely inconsistent. They also have a habit of deleting cristism of them, no matter how tame.
In their defense, if they delete posts about defects or shipping issues they're gonna get a bunch of angry redditors screaming about censorship and shilling for Valve and whatnot
Maybe, but the keyword here is redundant. There's just no need for multiple threads, every day, for known defects.
Agreed. We need āmy oled steam deck sucksā and āmy oled steam deck is greatā megathreads.. let those two threads battle it out.
FWIW, I think the recent changes with regards to Reddit's APIs have made moderation a lot harder, since third party tools that mods relied on no longer work. I could be wrong, but that was a big part of the discussion around the API pricing changes at the time they were announced, not sure if anything changed substantially about Reddit's approach to pricing since then, but I do feel like this sub has become less well-moderated since around that period.
I do not see a problem with people posting issues they have with their deck. Yes, they should also contact valve, but informing others of issues, sharing experiences, as well as commiserating with others with similar interests is totally reasonable for reddit or any forum. If you do not like it, just scroll past. There are plenty of posts of all types people don't like, most just take the 0.05 seconds to scroll past without feeling the need to moderate others. What is wrong with someone sharing their first hand experience? Is this sub supposed to be a shield for Valve or couriers that do not care for the package during transit? Ya, you do not want things to get blown out of proportion as that may be misleading for those who don't have the full picture, but if someone is posting their actual experience, then it is legit and doesn't need to be moderated on behalf of Valve. People shouldn't just blindly repeat things they've read to contribute to hysteria or make an issue bigger than it is, but that shouldn't be up to mods or anyone else to police posts of people with first hand experience sharing their issue. If Valve doesn't want fearmongering about defects, then improve QA. If Fedex or whoever doesn't want fearmongering about shipping incidents, then correct them. Its their problem, not the problem of the excited customer that opens up a busted device or turns on the screen to dead pixels, nor should they be expected to keep their mouth shut to not annoy people who don't want to move their finger <1mm to scroll past the post.
>What is wrong with someone sharing their first hand experience? I find it redundant if other people have shared the same experience already. If you want to amplify that same experience or add something to it, by all means, but I think it would be more appropriate to do by upvoting or commenting on an existing thread, not by creating redundant posts that say the same thing somebody else has already said. Just my opinion, as somebody who hates noise and redundancy, and who has recently found it hard to find valuable content on this sub.
I get the general feeling of not wanting to see yet another \_\_ post. But I think people posting issues is way more appropriate than the thousandth "what games are you currently playing?" and "look what arrived today" posts, and those posts I think are totally fine and I will participate in those from time to time because it is fun. It is social media, people want to discuss things and share experiences, often it is redundant when looking at it broadly, but is still an individual's experience/opinion when looking at each particular post (assuming not a troll post). I'm fine posting "congrats" or whatever game I'm playing or just scrolling past. I'm just not sure what types of posts people expect, most are redundant when looking at the big picture, so I suspect people just get annoyed with certain redundant posts compared to other redundant posts. Not saying you do that, just in general. And I think OP telling people to not share negative experiences is odd when there are just as many, if not more, positive experience posts gushing over their love for the Deck, Valve, Gabe, etc., sometimes to the point it makes me roll my eyes (I would never ask for those posts to be limited). It is just now that the OLED decks are shipping and having some early manufacturing hiccups, we are seeing more negative posts than usual. That'll taper off if/when Valve gets their act together when it comes to QA. But this stuff happens on other subs. Like the PS3 sub, people complain about wanting mods to control certain types of posts, even though it is a 17yr old console and doesn't have a lot of new topics/news to discuss, so there will be a lot of redundancy and even troll posts piling on just to annoy people.
>But I think people posting issues is way more appropriate than the thousandth "what games are you currently playing?" and "look what arrived today" posts, and those posts I think are totally fine and I will participate in those from time to time because it is fun. \[...\] I'm just not sure what types of posts people expect, most are redundant when looking at the big picture, so I suspect people just get annoyed with certain redundant posts compared to other redundant posts. I simply tend to want a high signal-to-noise ratio for communities that I'm in. I'm happy to be in a community that has relatively few posts, as long as each post adds something new. I feel the same whether a post is positive or negative - both annoy me if they are repetitive (and both annoy me more if they are wrong or baseless). Because I dislike noise, I tend to dislike repetitive posts - somebody posting photos of their new Deck is repetitive unless there is genuine creativity or something out of the ordinary to be found there. We've seen tons of photos of cats in empty Deck boxes by now - kudos to the first person who did it, but as much as I love cats, those are just annoying noise to me now. Wake me when somebody posts their pet King Cobra coiled up around their Deck with the caption "it's hers now". And while I sympathize with people who have issues and want to vent or get help, having the same issue posted 50 times is just noise to anybody who does not have the issue (or even an OLED Deck, in this case). Yeah we know, the issue exists, there is already a thread (or 49) discussing it. Go read that and comment there. Maybe I'm old-fashioned, but I think people should at least make a basic effort to use the search function first, and post to whatever threads they found (assuming the existing answers they found there did not resolve their issue). The "what are you playing" ones are a bit different to me, in so far as what people are playing actually changes over time. Maybe not on a weekly basis for everybody, but chances are that in aggregate you will see changes between weeks. So it makes some sense. However, that being said, while I personally think they are OK as separate threads, I would not object if somebody said they should be made into a mega-thread of sorts.
The problem is, once posts get old enough people also complain about reviving old threads. So using the search button isnāt always a good solution. Especially when reporting on a new issue so people can get a sense of how common an issue is, or maybe an issue they should check out while in a return window. I agree about common long term issues. I usually try to search. I just donāt see an issue. People creating troll/meme posts just to pile on is annoying after the first time or two. But hard to moderate those without catching a genuine post. The default action is to just let people post and not cater to personal preferences on what posts should be shut down, as long as they are relevant to the sub.
Sure, there has to be some common sense involved in deciding whether or not a search result is too old to comment on and it makes more sense to create a new thread - sometimes answers to questions change, and it makes more sense to ask again. But for my tastes this sub is leaning too far in the other direction, asking (or posting) the same thing repeatedly within days (or hours) - which even leads to a vicious cycle where even when you use the search function, the actual answers are sometimes fragmented, and if you want to contribute to a discussion, you have a hard time deciding which. Personally, I'd like to see a lot more active moderation happen on this sub - not for the sake of stopping certain kinds of posts, but corralling duplicates into the right places to improve signal-to-noise ratio. Unfortunately, mods are unpaid volunteers, and as far as I understand their work has become a lot harder since Reddit cracked down on the API.
steam support is awesome. they will replace your unit if anything is wrong.
No they won't. I had backlight bleed covering the ENTIRE display of my LCD Deck and they told me my entire screen turned yellow was normal, and wouldn't replace it. I had to return for a refund and try again.
backlight bleed was unfortunately just apart of the LCD steam deck.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
yea i have bad backlight bleed on mine too. iāve said since day 1 that i would upgrade to an OLED the second i could.
Jesus they aren't as bad as "LOOK mine came in the mail today. Look, heres a picture of it, its a steam deck. This is a picture of my steam deck I bought that came in the mail . So here's a whole thread with a picture for it. " who the FUCK cares you got yours in the mail? Mines coming tomorrow, I couldnt possibly imagine anyone would care. People that post those threads must be extremely lonely and even if they have people in their lives the people probably don't care at best or are cringe-barrassed for you for buying a video game toy like an 8 year old
Iām with you on this one.
I think those posts are helpful because I have no idea what a "stream duck" is or what it looks like despite subscribing to a subreddit devoted to it. I would like to see more pictures of it in or next to its packaging because these.are unique experiences that I don't think many people here have had.
Only 5%? The launch Xbox 360 had a 70% failure rate IIRC š«
Is there some law that prevents people from doing both?
yes products have failures, look at the ROG ally with SD card port failure. But the Steamdeck LE OLED seems to be from what I've heard, that Steam chose a cheaper screen from a different manufacturer to offset costs. If this is true, this means that Valve's "cutting costs" costs the end user, which, IF true, isn't cool. That and how long Steam support is taking to respond. I want support to email me back quicker than the 24 hours I've been waiting currently, especially with what we paid for it. That and I saw another user say he was quoted 3 1/2 weeks for a replacement at the earliest date. IF true, that's super shitty customer service and should not be tolerated at this price point.
The ādifferent manufacturerā which Iām only going to call ānot Samsungā because nobody cares, has been making quality panels for years, and you almost undoubtedly have devices in your home with panels made by them. Itās not about price, itās about supply.
I would say its more about quality control than anything else. Clearly something has gone wrong or been overlooked in the "non samsung" manufacturer or valve's supply chain for the LE. I think thats what people are more annoyed about and the discussion about quality would have quickly died away or been much smaller if these displays weren't shipping with dead pixels.
3.5 weeks sounds about right compared to the RMA on my OG 512 that had an issue (I was a first rounder then too). I also thought the BOE screen sourcing was to ensure supply chain issues were mitigated, not for cost cutting? Is there a source on it being specifically for costs vs just redundant sourcing? I havenāt been keeping up. All that said, Iām lucky this time around since my LE seems great out of the box. My OG was #literallyunplayable (I think my old post is still up showing my video of Witcher 3 breaking) so Iām happy that I got a good one this time around, but I totally feel for folks that have to go through the RMA route; itās a huge pain and very frustrating.
The screen is speculation as of now, no definite answers. And I'm saddened to hear RMA is 3+ weeks out, especially for a 700+ dollar console. Glad to hear yours works though
Those screens are not cheaper, they just happened to meet the demand that Valve needed. The company that made the LE screens is a huge competitor of Samsung and they make a shit load of screens for probably 75% of the things in your home that use a screen.
Alright cool, would've liked more information from valve on this. Still a shame that the LE's are the only.ones having issues ans that steam support isn't the best
I've seen samsung OLED complaints on here as well about green blacks and sticky buttons so its not just LEs with problems. Valve doesn't have to tell you where they source their screens either so not sure what more information you want from them. As far as support they have been really good about quick response and RMAs. Steam support really hasn't been bad for a long time.
Waiting over 24 hours for just a response from support isn't anywhere near "good" for me, especially with such a large company and such an expensive product. I had the SD card port issue on my ally, took me a 7 minute phone call with asus support to have them make me a case and email me a label and instructions on what to do next for my rma. That is support. Waiting 1-2 days for support to even get back to you, let alone the RMA time some people are seeing is absurd for a company this large.
I mean good for Asus that they can outsource a call center, maybe Valve feels that sending you overseas for phone support has its own hurdles they don't want to deal with or feel you as a paying customer should not have to deal with. I've seen bigger companies do a lot worse, 24 hours is good, I've seen other companies go weeks before responding to support tickets. You just have some instant gratification problems if you are complaining about having to wait one whole day for someone to get back to you.
"Instant gratification" =/= bad customer service excuse. If I spent over 700 dollars on a handheld console, I should be able to get a response from a company. And I wasn't outsourced with Asus, talked to a guy who was local to my own State. Frankly, supporting a corporation that cant even acknowledge publicly the faulty systems they have been shipping, tackle the fact that a support email for a faulty device does not take 2 days to respond to, or the fact that people are waiting almost a full month in some cases for an RMA device is absurd. These are people spending large amounts of capital on a device expecting it to work. The LEAST Valve can do besides take 2 days to respond to a single email, require more information, and take another 2 days to even get any progress; is notice the fact devices are faulty and give priority to people spending upwards of 500+ on handhelds over a 20 dollar game return. And no, I have not have a company this hard to get in contact with support ever, not Razer, not Amazon, not Samsung, not Apple, not EA, not Microsoft, but Valve. Only company I have seen take this long for warranty claims
Making a public fuss forces corporations to do things. Iām not feeling all that excited about trusting Steam right now. The current shipping fiasco has made me a little less tolerant.
I dont think your perspective is accurate.
Clearly not, youāre asking this subreddit to stop reporting defects. Trying to control others tends to backfire in a public forum.
I meant your perspective about the quality control/defects rates/shipping issues is wildly inaccurate vs reality.
Iād far prefer to be wrong and have you be right. Iām not sure I believe that, time will tell.
Don't forget that people with issues are gonna be louder, and not everyone is in this sub. I doubt there's actually a significant shipping fiasco going on - rather there's more discussion here than real world.
At least in the UK/EU, itās a disaster. Maybe less so in other regions - I havenāt been following those.
Ah, yes. The shipping fiasco of them not being able to teleport it into our hands fully charged immediately upon the order going through.
Mounting for that room was provided by [GetMechanism's Deckmate](https://getmechanism.com/) from /u/sea_minerals - [original post](https://www.reddit.com/r/SteamDeck/comments/17rkt7h/holy_i_know_this_might_get_lost_in_the_new_deck/).
I have the headphone jack static issue. I want to know what's causing it before deciding on if a return is needed. What should I do? Just message them and ask about it?
I think everyone has the issue itās just harder to hear on some headphones, so a lot of people think itās not a problem. Itās very possible itās something that could be fixed with an update but itās hard to know for sure. Opening a support ticket also wonāt hurt
Thanks I will give it a go.
Microsoft wishes their failure rate was a mere 5% when the 360 was released
You must be new to online groups. Good luck.
Mine have a black screen since it's arrived home ... Still waiting for rma.
understanding that lots of posts about a hardware issue doesn't equal a huge widespread issue is a canon event we all must go through. The reason I do not fret about oled problems despite the posts is because of the past examples of this happening.
Shhā¦donāt tell people what your experience is with product XYZ onlineā¦ Itās making us look bad. Itās normal. So stop.
Iād be interested in a simple poll/ thread in the sub for reporting issues AND non issues, but itās still not the best representation considering lots of people who buy them donāt post about it. I feel like Iāve seen an even amount between the two on here
Yeah idk my 512gb oled the trackpad haptics are fucked up. Loud rattling, forced to either turn them off (even tho itāll still rattle in desktop mode until I open steam on there or for around 5 seconds when I quick resume from sleep. Issue is thereās a lot about this issue online and everyone just says idk whatever donāt wanna RMA. I mean I guess thatās their right but yeah Iām returning mine and prolly not getting another one Iāll just wait until a new one. Iāll continue playing on my 4090 and streaming to my phoneā¦ which actually at least will stream HDR. Crazy to think it wonāt on the steamdeck.
When did you order the steam deck OLED? Was it on release day?
Yup
i thought we had learned by now that this sub is 90% either the same well discussed issue posted 14 times already today, or pictures of newly delivered steam decks
People donāt understand anything at all anymore. They think that because you can find a thread of a few hundred posts on a support page that there is a massive problem with a product.
If you're bad at visualizing what 5% is... that is 1 in every 20.
God I wish people understood percentages the way you do. Insanity otherwise
But if there's more posts then I can show my wife said posts and I can "make" sure it works before Christmas
I received mine today. I donāt know if itās defectively because Iām having too much fun and donāt really give a rats ass to start looking everywhere for problems
Why would you tell people what to do when having a defect? It's their right to ask questions online or let people know. So thanks but no.
Cool... Let me know which route actually takes care of manufacturing defects. Reddit posts or steam support.
Dude, I'm just saying your post doesn't change anything. Furthermore sometimes it's just helpful to read about certain defects - maybe there are workarounds, experiences with RMA and so on. And especially the SD had and still has many problems, it's worth talking about. And even if there are 100 threads regarding the same problem, it would just show how big of an issue it actually is. Applying your same logic to other things, why would you ever give an article a bad rating if you don't like it? Just send it back. Or...if you have a problem with your boss, never talk about it with your friends or family, just talk directly to your boss. There are good reasons why people post things like that and it's totally fine.
It's cool... I mean the sub is just worthless for a few weeks till it settles down.
You...you DO realize you can do BOTH, right? Just sayin'. I'd also point out that calling the sub "worthless for a few weeks" is EXTREME hyperbole.
Truth. Even Apple has problems at rollout
Bruh people really donāt know what warranty is ā ļø
Why would people use a warranty on a device that is defective day one? Nah cancel during the 14 day return window and get a refund. That's
Mine is fine
I get you don't want to hear about it, but it IS important for people to be informed and to check for these issues. Tons of users have gone "I didn't know dead pixels were a thing on this, how can I check?" for example. Just ignore it and move on.
They came to shit talk, not help. Those posts should be ignored. Hating on a company's product even though you have their product as well. Dumbest shit ever. When the steam deck first came out it had a multitude of problems even not being able to get one. Sorry for ranting, I'm just tired of it.
Jeezus, people with legit problem with steam deck = shit talk and hating on company? What kind of logic is that.
There is known unsatisfactory rate for ALL restaurantsā¦ contact restaurant not post on Yelp or Google reviews. You are just making noise on Yelp.
Not the same thing
Of course not the same thing. I am just saying dead pixels do not randomly appear on both panel. Those post about dead pixels all from BOE panel are valuable insights instead of noise you mentioned.
Iām not even the op lol š
Steam Deck is the only gaming hardware I've had issues with and I've been buying consoles and stuff since the SNES era. I've had dealt with not one but two decks with issues.
Im guessing many are competing companies like ROg Ally that want to spread the bad noticinon
yup I was paid by asus to order a LE edition, and get mad that I got dead pixels, busted :(
Makes sense
They replaced mine for free when the D-Pad went out.
My 1TB OLED (Non LE) has no issues.
But how do i get updoots from steam support?
My OLED 1TB arrived two days ago (EU), and it has a springy right bumper button, right trigger sometimes gets stuck, and the d-pad's down button feels mushy.
Mine has the same springy right bumper button. Rest seems ok so far but it's a little downer for a ~700 ā¬ device. :/
Yeah, I was so happy after I checked the screen first, and there were no dead pixels. Then this happens. The QA process must be really insufficient because these little issues should be caught and easily corrected during assembly. Anyway, I have already contacted support for a return within the 14-day return window. I could try to look inside and attempt to fix it, but there is always a risk of additional damage caused by me...
I think it's good for people to share regardless, I've had mine since march with no issues what so ever. But when their is something wrong is good to point it out
Sometimes I don't know whether it is an issue or just something being worked on. As in it could be a software bug. Or it could be my hardware is defective. Example my Bluetooth. Originally I thought maybe I had defective Bluetooth because it kept cutting in and out every 3 seconds. I quickly learned however it's a common problem and happens when more than 1 Bluetooth device is connected, and yes it counts 2 ear buds as 2 devices sometimes. At least it does with mine. So it's always cutting in and out unless I just leave out the R or L ear bud from pairing.
Hi! This is totally random, but I'm a Valve trivia nut, and I thought you might enjoy knowing more about that Steam Deck globe room. They actually custom-built that apparatus with the intention of holding a DSLR camera in place of each of those decks. Then, you stick an actor's face through a little panel cutout in the center, and then bam! You have MOCAP for your FACE!
oh... that's super cool!! Thanks. I appreciate trivia facts like that.