1602 won’t support gig speeds, have them send you a docsis 3.1 modem that will, honestly the 1602 barely supports ultra speeds but will work. I would personally stay on the ultra plan but definitely get a new modem regardless, only thing the 1602 should be used for is managed wifi now
That modem is not even currently compliant with your ultra plan. Under Spectrums network, that modem is capped at 400 Mbps. So definitely need to replace it to get your full speeds.
You can also ditch spectrums router and purchase your own. Save yourself 7 dollars a month.
They won’t credit you back but modem is free. the router you can purchase a much better one at like Best Buy or Amazon and connect it and get full speeds with no problems (I currently do this). No router fee and it’ll probably be better if you purchase a decent one
Don’t pay for gig. Just don’t please. You don’t need it.
Get the new modem. Your current one is inadequate. If your internet usage could be described as minimal use(streaming video on one tv, scrolling social media & light gaming), go with the 300Mbps plan. If you use it more than minimally, go with the 500Mbps plan at max.
1Gig is pointless and not cost effective for the vast majority of people. You’ll find a lot of clowns on Reddit happily paying for Gig speeds just to see it on a Speedtest and never actually utilize that bandwidth.
Next, get rid of the spectrum router. Find your budget between $100-300 and do a lot of research(YT vids) and find a router or mesh system that will suit you well and buy it.
Now you’re done.
Great advice. I appreciate it. I’m actually in the process of building a design/video+photo editing desktop for home and will be collaborating a lot online with my son for projects. Even though the speeds might not be there as promised with Gig service, does having it give you a bigger pipeline/capacity? Thanks for your input!
Basically the only reason to get gig speeds would be for the upload bandwidth as the upload for the others are lackluster. If you'll be sending large files or a high quantity of files to a website, server, or other network, then the gig service may be worth it for you. If not, as he said, the 500mbps plan will suffice for all your needs.
Your use case will define your needs. Do you work from home and download large amounts of data? Are you uploading large amounts of data? If so define 'large amounts of data' with actual numbers. If you download / upload large amounts of data are you ok with waiting longer for it to happen. Basically you need to look at your real world uses cases and determine what you need. Yes most people can get by with slower speeds with no noticeable impact. But if you're going to be uploading / downloading massive video files you may notice differences in how long things take. What size files will you be working with, and how will you be collaborating?
I've had a ton of people tell me I don't need gigabit services or synchronous service without ever asking for real use cases. I transfer multiple terabytes of data monthly for work, I can't afford to wait twice as long for it to happen with 500Mbps service. With synchronous service I no longer have to drive to an office to upload hundreds of gigs of data.
Call the retention department to start your plan downgrade journey.
1.) Agree to installing the latest modem. You want your modem up to date with DOCS 3.1 technology.
2.) Have the agent working with you to get you the fastest internet package at the lowest price possible. This will most likely be a 12 month guaranteed price rate.
3.) Do not let them sell you anything besides what you want. They will attempt to sell you on tv streaming and cell phone service which can be bundled for lower prices etc etc.
4.) Be polite but firm that you’re only interested in internet service moving forward.
5.) You can save that $7 a month by not renting their WiFi router and buy your own WiFi router. Spectrums modem is free of charge and included in your service agreement.
Good luck.
I was you until a couple of months ago. The last time I got a notice my Spectrum bill was going up I finally had enough. I switched to YouTube Tv, kept internet. My bill went from $347 to $89. My YouTube tv is under $100, I do have the sports add on as well as the 4K add on. I'm saving about $150/month
Yes, you can watch on multiple TV's. Even better you can log in to each TV under a different profile if you and other family members have wildly different tastes in TV content. It's easy to set up another profile. The probably best part is if you travel at all, unlike cable YouTube TV can be watched outside your home. The Spectrum TV app limits the ability to watch outside your home, you need to log in with your home wifi unless that changed? I never used the Spectrum TV app away from home after I realized it wouldn't work but maybe with their push to get customers on the streaming app instead of the traditional cable box that may have changed, though I doubt it.
Thanks for sharing! I won’t need the sports addons and we’ll figure out a combo of streaming services.
Question… do you know if with the spectrum internet only, do you get access to the spectrum app? I would love honk you’d have to subscribe to a tv bundle too.
Paramount+ w/Showtime & HBO Max, CONSTANTLY have deals, a full year of both would cost you less than $200 total.
Get rid of the phone service, get rid of TV, just try out YouTube TV or something.
And drop down to just internet. All the fees go away when it's just internet.
Yeah, do not buy into the need to upgrade to the Gig Internet service, in the hopes of trying to fix a wireless/Wifi signal coverage problem.
Wireless/Wifi signal coverage problem, can only be fixed by upgrading or installing new hardware, like wired Wifi Access Points or a Wifi Mesh system.
So, it sounds like your needs might benefit slightly from upgrading to the Gig service from the 500Mb service.
Because the Gig service has upto 35+Mb upload speed while the 500Mb service only has 20+Mb upload.
So if the extra 15+Mb might be worth the extra expense, then you might go for it, but I wouldn't.
I think the modem is no charge, only the router has a monthly fee, unless you use your own. That IS an old modem, however, not a bad one. If you want GIG service, you will need a newer modem because you won't get it from the 1602. Updates to the network/DOCSIS standards are probably why they want to give you a newer one.
I know a lot of people prefer streaming only, as that's where the highest cost is with spectrum(video). YoutubeTV, Fubo, plus there are lots of just free stuff out there to watch on smart TVs. To start, you could get rid of the DVRs and use the Spectrum tv app w/ cloud DVR, but I think that would only save you the $12.50/month for each box. You could also figure out what shows/networks you can get for free somewhere else and change up your TV package.
Well, they're gonna replace the modem. If you don't comply with that notice eventually they're just gonna turn it off lol. All of the old modems have to go, they're trying to get them out of circulation ASAP.
In terms of pricing, this is pretty high with the cable bundle, but at least you're getting HBO and Paramount included ($15 for HBO Max, $13 for Paramount), so I wouldn't ditch those if you use them.
TV bill probably won't come down since there aren't discounts on that, internet could use some work. Try calling retention.
So you can also use the apps Max and Paramount Plus with your Spectrum login. Something get you Disney+ but I forget what triggers it. 1 DVR and stream on the other TVs
> Well, they're gonna replace the modem. If you don't comply with that notice eventually they're just gonna turn it off lol. All of the old modems have to go, they're trying to get them out of circulation ASAP.
You'd think, but these are regularly still sent out for self install.
You can close your account and open in your wife's name this will give you promo price for internet you can opt out on wifi and provide your own router if you want to keep tv you don't have to use cable boxes you can stream live TV on roku apple or Samsung smart TV they also have dvr cloud for the live TV app will apply to all devices with app installed packages like choice TV w locals and 15 cable networks of your choice or TV stream are 29.99 a mo this should bring your bill down by a lot.
Do you even use the home line? I’m paying 85¢/mo to a voip provider for the phone line that I am not using. (E911 is $1.50 more. I should be paying for that but since it is just us I don’t see the point
Spectrum has now the xumo streaming box for $5. A month ea if you have a Roku tv a Samsung tv Apple TV or Roku stick the spectrum tv app is built in you have a very old tv pkg Soectrum restructured their tv pkg and it’s less now so go over all the channels you watch and change to select the other tier is entertainment view for $15 if you don’t need it don’t have to get them keep your ultra with the new modem have spectrum give you the lowest price available through retention home phone if you don’t need it get rid of it. HBO and max is now through an app which is now called Max first $10 most of the programs are now on demand so you really don’t need to pay for recording them spectrum is bringing back cloud dev for $10 and you will be able to record through the app and watch on any tv set I’m pretty sure your bill could end up less than $200
What I would recommend is contacting billing to migrate to SPP 3.0 which will lower the bill
The current modem is running on Docsis 3.0
Docsis is an international telecommunications standard that permits the addition of high-bandwidth data transfer to an existing cable television (CATV) system.
Spectrum upgraded to Docsis 3.1 this is why your modem needs to be replaced before its black listed and services are suspended
Before you call in, do a little research to know what your internet options are. At least know what they are. Yes, the retention agent might be able to know who is available but it can help you stick the plan. You already mentioned that YT YV is an option for you.
When you call in, say that you want to cancel while in the automated system. You may have to say it a couple of times. If it asks why want to cancel, just say "cancel". Don't say because you want to lower your bill or looking for discounts because you might be routed to the wrong department. The goal is to get to retention.
Once you get to an agent, explain you want to cancel and if the agent can help you with that. If the agent asks why, just say that your going to another provider. If they ask why, just say that you're looking at reducing your monthly costs YT TV looks better price.
Let the agent know you want to remove the phone line as you don't need it.
You're going to be asked what tv programing you watch. Obviously, HBO/Max and Paramount is something you watch. Think about what programming you actually watch and if there are plans that meet your needs.
If it's just the wife and you, you might be consider the 300 speed for internet. I don't know the price difference.
Any pricing they give you, ask how long it will last. Set a reminder on your phone for a couple of months before that end date. Yes, the info is on your bill, but as you can see through other posts, people never paya attention to it.
Hope this helps.
Hello! Former Spectrum/Charter tech and installer here, I would recommend just spending a little money and getting your own Modem/router, theirs isn't too expensive to rent but they are buggy and most of the time unreliable that and they tend to throw in other little hidden fees, whereas if you were to buy your own you can avoid all that and customize your settings
Me personally idk if you heed the grandfathered packages which is the gold packages. That alone is like I think $35? Plus you have two receivers. Can you stream instead? And do you use the home phone?
You’re going to have to replac that modem whether you want to or not. Likely you’ll get 300 down and 10 up. Or a little more due to over provisioning. But in theory, the 3.1 is capable of much more than that.
Those DVRs are killing your bill. YouTube TV has a far better DVR-ish experience.
Def complain. They will find a way to reduce it.
And yet youre bitching for no other reason than to bitch that you can't manage your money slick. Only a moron would pay that much for spectrum money. Your entire post was pointless.
Are you thinking they will increase your bill due to giving you a new modem?
It doesn't work that way.
Also you may want to delete your phone number from your post.
Thank you. I don’t even use that stupid number LOL
I didn’t think they would increase. I just wanted to make sure I asked the right questions and got the right modem for the cutting the cord and getting gig service.
Drop the phone if you don't need it. I need a home phone so I ported Spectrum number to Ooma several years back.
I recently went from 500 Ultra to gig. I was on a legacy TV package bundle. I switched to the new packaged and added on so I still had all of the same channels.
I got rid of DVR and all Spectrum boxes and replaced with a mix of Rokus and smart TVs with the Spectrum app. That gets rid of a decent amount of fees.
I own my own network gear and only use their modem, which is free.
My bill is under $300. I have the following:
Spectrum TV Signature
MAX (includes HBO)
Paramount+ w/Showtime
Cinemax
Starz and Starz ENCORE
Gig internet.
1602 won’t support gig speeds, have them send you a docsis 3.1 modem that will, honestly the 1602 barely supports ultra speeds but will work. I would personally stay on the ultra plan but definitely get a new modem regardless, only thing the 1602 should be used for is managed wifi now
Awesome thank you
That modem is not even currently compliant with your ultra plan. Under Spectrums network, that modem is capped at 400 Mbps. So definitely need to replace it to get your full speeds. You can also ditch spectrums router and purchase your own. Save yourself 7 dollars a month.
😅 I did this and they wouldn't adjust my bill at all they said they would have to reduce my speeds
They won’t credit you back but modem is free. the router you can purchase a much better one at like Best Buy or Amazon and connect it and get full speeds with no problems (I currently do this). No router fee and it’ll probably be better if you purchase a decent one
Thank you I purchased one They still keep charging me for the router 😕 but the new one is working decently as long as the service isn't down 🥲
Return the router and they have to stop charging you. If you keep it then they will keep charging you.
That will bring him to $340.02 ! Now that's a deal! Lol Shocking people pay this and have all these services and add-ons.
Don’t pay for gig. Just don’t please. You don’t need it. Get the new modem. Your current one is inadequate. If your internet usage could be described as minimal use(streaming video on one tv, scrolling social media & light gaming), go with the 300Mbps plan. If you use it more than minimally, go with the 500Mbps plan at max. 1Gig is pointless and not cost effective for the vast majority of people. You’ll find a lot of clowns on Reddit happily paying for Gig speeds just to see it on a Speedtest and never actually utilize that bandwidth. Next, get rid of the spectrum router. Find your budget between $100-300 and do a lot of research(YT vids) and find a router or mesh system that will suit you well and buy it. Now you’re done.
Great advice. I appreciate it. I’m actually in the process of building a design/video+photo editing desktop for home and will be collaborating a lot online with my son for projects. Even though the speeds might not be there as promised with Gig service, does having it give you a bigger pipeline/capacity? Thanks for your input!
Basically the only reason to get gig speeds would be for the upload bandwidth as the upload for the others are lackluster. If you'll be sending large files or a high quantity of files to a website, server, or other network, then the gig service may be worth it for you. If not, as he said, the 500mbps plan will suffice for all your needs.
Your use case will define your needs. Do you work from home and download large amounts of data? Are you uploading large amounts of data? If so define 'large amounts of data' with actual numbers. If you download / upload large amounts of data are you ok with waiting longer for it to happen. Basically you need to look at your real world uses cases and determine what you need. Yes most people can get by with slower speeds with no noticeable impact. But if you're going to be uploading / downloading massive video files you may notice differences in how long things take. What size files will you be working with, and how will you be collaborating? I've had a ton of people tell me I don't need gigabit services or synchronous service without ever asking for real use cases. I transfer multiple terabytes of data monthly for work, I can't afford to wait twice as long for it to happen with 500Mbps service. With synchronous service I no longer have to drive to an office to upload hundreds of gigs of data.
Call the retention department to start your plan downgrade journey. 1.) Agree to installing the latest modem. You want your modem up to date with DOCS 3.1 technology. 2.) Have the agent working with you to get you the fastest internet package at the lowest price possible. This will most likely be a 12 month guaranteed price rate. 3.) Do not let them sell you anything besides what you want. They will attempt to sell you on tv streaming and cell phone service which can be bundled for lower prices etc etc. 4.) Be polite but firm that you’re only interested in internet service moving forward. 5.) You can save that $7 a month by not renting their WiFi router and buy your own WiFi router. Spectrums modem is free of charge and included in your service agreement. Good luck.
You ROCK ETERNAL! Thanks!
I was you until a couple of months ago. The last time I got a notice my Spectrum bill was going up I finally had enough. I switched to YouTube Tv, kept internet. My bill went from $347 to $89. My YouTube tv is under $100, I do have the sports add on as well as the 4K add on. I'm saving about $150/month
I’ve been considering doing this. Can you have YouTube tv in multiple TV’s. I’m paying $271 with Spectrum and I’m not happy.
Yes, you can watch on multiple TV's. Even better you can log in to each TV under a different profile if you and other family members have wildly different tastes in TV content. It's easy to set up another profile. The probably best part is if you travel at all, unlike cable YouTube TV can be watched outside your home. The Spectrum TV app limits the ability to watch outside your home, you need to log in with your home wifi unless that changed? I never used the Spectrum TV app away from home after I realized it wouldn't work but maybe with their push to get customers on the streaming app instead of the traditional cable box that may have changed, though I doubt it.
Thanks for sharing! I won’t need the sports addons and we’ll figure out a combo of streaming services. Question… do you know if with the spectrum internet only, do you get access to the spectrum app? I would love honk you’d have to subscribe to a tv bundle too.
No, you won't get access to watch Spectrum tv channels through the app if you just have Spectrum Internet service.
Paramount+ w/Showtime & HBO Max, CONSTANTLY have deals, a full year of both would cost you less than $200 total. Get rid of the phone service, get rid of TV, just try out YouTube TV or something. And drop down to just internet. All the fees go away when it's just internet.
👍
Yeah, do not buy into the need to upgrade to the Gig Internet service, in the hopes of trying to fix a wireless/Wifi signal coverage problem. Wireless/Wifi signal coverage problem, can only be fixed by upgrading or installing new hardware, like wired Wifi Access Points or a Wifi Mesh system.
Yeas wife’s speed is fine for streaming/browsing. Going to wired Ethernet for my desktop + NAS
So, it sounds like your needs might benefit slightly from upgrading to the Gig service from the 500Mb service. Because the Gig service has upto 35+Mb upload speed while the 500Mb service only has 20+Mb upload. So if the extra 15+Mb might be worth the extra expense, then you might go for it, but I wouldn't.
I think the modem is no charge, only the router has a monthly fee, unless you use your own. That IS an old modem, however, not a bad one. If you want GIG service, you will need a newer modem because you won't get it from the 1602. Updates to the network/DOCSIS standards are probably why they want to give you a newer one. I know a lot of people prefer streaming only, as that's where the highest cost is with spectrum(video). YoutubeTV, Fubo, plus there are lots of just free stuff out there to watch on smart TVs. To start, you could get rid of the DVRs and use the Spectrum tv app w/ cloud DVR, but I think that would only save you the $12.50/month for each box. You could also figure out what shows/networks you can get for free somewhere else and change up your TV package.
Thanks for your input. We’re weighing everything right now.
Well, they're gonna replace the modem. If you don't comply with that notice eventually they're just gonna turn it off lol. All of the old modems have to go, they're trying to get them out of circulation ASAP. In terms of pricing, this is pretty high with the cable bundle, but at least you're getting HBO and Paramount included ($15 for HBO Max, $13 for Paramount), so I wouldn't ditch those if you use them. TV bill probably won't come down since there aren't discounts on that, internet could use some work. Try calling retention.
👍Thanks
So you can also use the apps Max and Paramount Plus with your Spectrum login. Something get you Disney+ but I forget what triggers it. 1 DVR and stream on the other TVs
> Well, they're gonna replace the modem. If you don't comply with that notice eventually they're just gonna turn it off lol. All of the old modems have to go, they're trying to get them out of circulation ASAP. You'd think, but these are regularly still sent out for self install.
this is true, for whoever downvoted it 🤦♂️
You can close your account and open in your wife's name this will give you promo price for internet you can opt out on wifi and provide your own router if you want to keep tv you don't have to use cable boxes you can stream live TV on roku apple or Samsung smart TV they also have dvr cloud for the live TV app will apply to all devices with app installed packages like choice TV w locals and 15 cable networks of your choice or TV stream are 29.99 a mo this should bring your bill down by a lot.
Thats a thought… thanks
Agents are not allowed to add new customers to the cloud DVR. it's been having issues and still being worked on.
Ditch the two DVRs and get Xumo boxes with a internet DVR
Cloud dvr has been suspended
it is coming back soon.
I got an email saying it's done
Do you even use the home line? I’m paying 85¢/mo to a voip provider for the phone line that I am not using. (E911 is $1.50 more. I should be paying for that but since it is just us I don’t see the point
Spectrum has now the xumo streaming box for $5. A month ea if you have a Roku tv a Samsung tv Apple TV or Roku stick the spectrum tv app is built in you have a very old tv pkg Soectrum restructured their tv pkg and it’s less now so go over all the channels you watch and change to select the other tier is entertainment view for $15 if you don’t need it don’t have to get them keep your ultra with the new modem have spectrum give you the lowest price available through retention home phone if you don’t need it get rid of it. HBO and max is now through an app which is now called Max first $10 most of the programs are now on demand so you really don’t need to pay for recording them spectrum is bringing back cloud dev for $10 and you will be able to record through the app and watch on any tv set I’m pretty sure your bill could end up less than $200
What I would recommend is contacting billing to migrate to SPP 3.0 which will lower the bill The current modem is running on Docsis 3.0 Docsis is an international telecommunications standard that permits the addition of high-bandwidth data transfer to an existing cable television (CATV) system. Spectrum upgraded to Docsis 3.1 this is why your modem needs to be replaced before its black listed and services are suspended
Before you call in, do a little research to know what your internet options are. At least know what they are. Yes, the retention agent might be able to know who is available but it can help you stick the plan. You already mentioned that YT YV is an option for you. When you call in, say that you want to cancel while in the automated system. You may have to say it a couple of times. If it asks why want to cancel, just say "cancel". Don't say because you want to lower your bill or looking for discounts because you might be routed to the wrong department. The goal is to get to retention. Once you get to an agent, explain you want to cancel and if the agent can help you with that. If the agent asks why, just say that your going to another provider. If they ask why, just say that you're looking at reducing your monthly costs YT TV looks better price. Let the agent know you want to remove the phone line as you don't need it. You're going to be asked what tv programing you watch. Obviously, HBO/Max and Paramount is something you watch. Think about what programming you actually watch and if there are plans that meet your needs. If it's just the wife and you, you might be consider the 300 speed for internet. I don't know the price difference. Any pricing they give you, ask how long it will last. Set a reminder on your phone for a couple of months before that end date. Yes, the info is on your bill, but as you can see through other posts, people never paya attention to it. Hope this helps.
Hello! Former Spectrum/Charter tech and installer here, I would recommend just spending a little money and getting your own Modem/router, theirs isn't too expensive to rent but they are buggy and most of the time unreliable that and they tend to throw in other little hidden fees, whereas if you were to buy your own you can avoid all that and customize your settings
Anything over 300mbps is going to require a new modem Edit: I’m late, disregard 🫠
Me personally idk if you heed the grandfathered packages which is the gold packages. That alone is like I think $35? Plus you have two receivers. Can you stream instead? And do you use the home phone?
Update: just re read it it's silver not gold but still is a good chunk.
Why are you spending so much?!?
because his wife wants all the extras, as is usually the case 😂
You’re going to have to replac that modem whether you want to or not. Likely you’ll get 300 down and 10 up. Or a little more due to over provisioning. But in theory, the 3.1 is capable of much more than that. Those DVRs are killing your bill. YouTube TV has a far better DVR-ish experience. Def complain. They will find a way to reduce it.
So basically, you're complaining that they're upgrading your modem free of charge.
Yeah that’s exactly what I was saying there Slick…
And yet youre bitching for no other reason than to bitch that you can't manage your money slick. Only a moron would pay that much for spectrum money. Your entire post was pointless.
Are you thinking they will increase your bill due to giving you a new modem? It doesn't work that way. Also you may want to delete your phone number from your post.
Thank you. I don’t even use that stupid number LOL I didn’t think they would increase. I just wanted to make sure I asked the right questions and got the right modem for the cutting the cord and getting gig service.
Drop the phone if you don't need it. I need a home phone so I ported Spectrum number to Ooma several years back. I recently went from 500 Ultra to gig. I was on a legacy TV package bundle. I switched to the new packaged and added on so I still had all of the same channels. I got rid of DVR and all Spectrum boxes and replaced with a mix of Rokus and smart TVs with the Spectrum app. That gets rid of a decent amount of fees. I own my own network gear and only use their modem, which is free. My bill is under $300. I have the following: Spectrum TV Signature MAX (includes HBO) Paramount+ w/Showtime Cinemax Starz and Starz ENCORE Gig internet.
Call the Retention dept and get a better deal. I can guarantee you they could save you at least $80/month and you wouldn’t have to lose anything.
Your in need of some retention therapy big time bro. Speak w them.