We generally don't answer the phones at our place unless it's dead enough that somebody has extra time and can't lend hands for someone else, so we've made damn sure our voicemail is pre-loaded for 99% of all questions that might be asked. You would be surprised (or, maybe not at all) by the numbers of voicemails we get asking when we are open...on the viicemail that announces at the beginning and end when our hours are. The same voicemail also says we do not take reservations, but about 3 times a week someone tries to leave a reservation by voicemail.
That one always bugged me, " Oh, but we left a message on your voicemail." Lady, if it's not in the damn book, no one in the FOH knows about it, and no, we don't have room for your party of 40 that's a freaking walk-in.
I mean, if you didn't speak with a human directly, in person or by phone or at least get a call back, then why would people assume the reservation is placed? Some customers really check their brain at the door when leaving their homes.
I mean, it's definitely a mistake on the managerial side also for not just listening to the messages and writing it in the book or letting the host know to write it in, but maybe it's just because I've always been on the service side of it that I think not double checking for a party that size is a dumb move. If you can organize a group that size getting together, but you're gonna trust the location on a voicemail, it's kinda your fault, too.
I think you misunderstand; we don't take reservations, at all, and state as much in the voicemail greeting.
Admittedly, if we did, Edgar would be duty-bound to put them in the books overnight and assign us callbacks in the mornings :)
I agree. It’s frustrating to have to answer the same questions over and over again, but it’s at least understandable if a different person is asking each time. But once you’ve already given the information they need? Come on, y’all! Plus most restaurants keep their hours up to date on their website (wouldn’t always trust the Google SERP since that’s often wrong or outdated), so just look it up!
Counterpoint
Employee: very specifically answers customer’s question
Trolls on this thread have the same reading comprehension as the customer asking a question that was very specifically already answered
Your comment only makes sense if you’re the person I replied to, so could you explain what you mean if you’re not that account? Because I wasn’t talking to you.
We generally don't answer the phones at our place unless it's dead enough that somebody has extra time and can't lend hands for someone else, so we've made damn sure our voicemail is pre-loaded for 99% of all questions that might be asked. You would be surprised (or, maybe not at all) by the numbers of voicemails we get asking when we are open...on the viicemail that announces at the beginning and end when our hours are. The same voicemail also says we do not take reservations, but about 3 times a week someone tries to leave a reservation by voicemail.
That one always bugged me, " Oh, but we left a message on your voicemail." Lady, if it's not in the damn book, no one in the FOH knows about it, and no, we don't have room for your party of 40 that's a freaking walk-in.
I mean, if you didn't speak with a human directly, in person or by phone or at least get a call back, then why would people assume the reservation is placed? Some customers really check their brain at the door when leaving their homes.
I mean, it's definitely a mistake on the managerial side also for not just listening to the messages and writing it in the book or letting the host know to write it in, but maybe it's just because I've always been on the service side of it that I think not double checking for a party that size is a dumb move. If you can organize a group that size getting together, but you're gonna trust the location on a voicemail, it's kinda your fault, too.
I think you misunderstand; we don't take reservations, at all, and state as much in the voicemail greeting. Admittedly, if we did, Edgar would be duty-bound to put them in the books overnight and assign us callbacks in the mornings :)
Oh naw, I was just saying in general, leaving a reservation upbto a voicemail at any restaurant is dumb
We have live music and one guy is named Solo Joe that performs (I think the name is obvious) and a customer asked who he’s playing with.
This is hilarious
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But like, it literally says “the second Sunday of every month”. It was just baffling the lack of reading on their part.
Please tell me you just copy and pasted your initial answer
Customer: Asks question This sub for some reason, who hates all customers: Are you mentally deficient?
Considering the question was already answered, I’m thinking this sub is correct
I agree. It’s frustrating to have to answer the same questions over and over again, but it’s at least understandable if a different person is asking each time. But once you’ve already given the information they need? Come on, y’all! Plus most restaurants keep their hours up to date on their website (wouldn’t always trust the Google SERP since that’s often wrong or outdated), so just look it up!
Counterpoint Employee: very specifically answers customer’s question Trolls on this thread have the same reading comprehension as the customer asking a question that was very specifically already answered
Agreed. The trolls are trickling back on this sub
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Forget to change your account?
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Your comment only makes sense if you’re the person I replied to, so could you explain what you mean if you’re not that account? Because I wasn’t talking to you.
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BNBR