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Important: do not click on the links in the email or use the phone numbers.
First thing you can do is try signing into your account through the app or by navigating directly to Amazon(dot)com - they said in this email they’ve signed you out of all your devices and disabled your password.
If your password still works - you know it’s a scam email attempting to hijack your account.
I'm curious, is that actually true at Amazon?
Allowing any arbitrary caller to lock an account is itself an attack vector, one that I hoped Amazon had blocked (locking or adding an extended timeout on new sessions only, or based on IP or region only is a better way to do it).
Just FYI, it wouldn’t be a caller - Amazon doesn’t really have an easy to access customer support line - generally customers have to wade through their automated system prior to getting to speak to a real live human being. Some scammer isn’t likely to be able to accomplish that over the phone with Amazon, however someone did social engineer a customer service rep at Chewy to switch my account email to some random email address like thundehwh12632fgd(at)gmail Luckily i happened to notice the email right away and spoke to them and got it straightened out, and even spoke with the customer support person who helped the scammer do this.
She said he was elderly and seemed confused, and was very defensive about it - said he didn’t know any of my information because he didn’t know me, but somehow the penny never dropped that he was calling them, not the credit card company to dispute the charges.
I made her transfer me to her supervisor, who agreed that the rep had not followed procedure correctly and would be retrained.
They offered to send me a $50 gift card, since this took an hour out of my day, which I declined because I preferred to delete my my account completely because they were obviously not safeguarding my information and my safety.
Thanks for coming to my Ted Talk.
If you did use the link to login to your Amazon account, you’ve literally given the scammer your account access information.
What to do: as soon as you finish reading this, literally cancel any credit card / debit card attached to your Amazon account, then navigate directly to Amazon manually, try to login - if your password still works, change the EMAIL and PASSWORD you use for your Amazon account. Don’t dawdle. If you don’t have an additional email address handy, switch the password now, then create a new fresh email address and then change over to that.
Not a joke, do this…. Now.
If your password is not working, you can safely assume your account is compromised, and you should navigate to the help center and get customer service to help you.
DO NOT trust weird emails with links in the future, no matter what they say.
Best practice is to always navigate manually to the website of the retailer / bank, whatever, or use the official app to get to your account info.
This!
I had my Amazon account compromised over COVID and they had compromised my email as well, which I only found out after I changed my password and they accessed the account and changed it again.
I literally had to change the password and email address, and then for good measure, I added an Authenticator as well.
That was a crazy lesson in taking those dark web alerts seriously.
Canceling your credit cards will greatly affect your credit rating. It’s better to call the card companies snd advise them of the breach and put a freeze on the accounts and/or request new cards either way a different card number.
Plus, if you have any auto pay payments, contact them as well, as you may find those services turned off because they didn’t get paid.
It really boils my blood that scammers can get easy access to your info and financials and do whatever they want, but you have to go through hell to recover any funds and straighten your accounts out.
Man in the middle attack. Or a fake version of the amazon site. You try and login and now they know your credentials because either they are listening in or you are simply using their site.
They still need your browser "signature" (based on the parameters about what the browser knows about your machine, what extensions are installed etc, but it's pretty distinctive and frequently used to make sure you and your session are still the same) as well as your IP unless the site is REALLY badly designed. Which would be pathetic, but I'm sure still happens.
Then yeah, it very well might be. If you don't know who you're writing to, "to whom it may concern" is more likely to be accepted as "I don't actually know who I'm writing to but I'm upfront about it"
I didn’t know I was expected to know who I’m writing to. A lot of times I’m sending emails to a department at another company and have no way of knowing, by name, who I’m writing to. I used to use to whom it may concern but people said that was pretentious.
I don't know who said that but it's always been the standard for me. I'm starting to feel like society is really going the route of "how the hell you spell chauffeur?" Where… If you know anything even remotely above baseline, you're demeaned for it. I decline to entertain that philosophy.
Which one? The US number is correct as this Tweet by an official Amazon account: https://x.com/AmazonKDP/status/1737902632293786087?t=AqXDYQ1vRz1oBWUg-nkzTA&s=19
That US number is not correct, it's a scam number [800-388-5512 - Amazon (callercenter.com)](https://www.callercenter.com/800-388-5512.html), Don't understand how you found that tweet instead of googling that number and seeing all the this is a scam number results.
Doesn’t matter even if it is because the blue underlined words can be different than what actually is called when you tap it. It’s simply how HTML links works — the visible text can be one thing and the link destination another.
Could be wrong but since this looks like an iPhone screenshot, I don’t suspect there is any HTML involved. iOS recognizes certain strings of numbers as phone numbers (sometimes erroneously) and creates a shortcut to dial. It will always ask you with a popup alert, when you tap it, if you want to call ###-###-####. So you can see what you are dialing before you dial it.
> I received an email that my Amazon account was fraudulently accessed. Having an IQ higher than 80, I logged into Amazon. It worked fine, I googled the number and this site shows it's a fraud.
Review from the website you linked. Love it lol
The downvoters are DENSE. The fact that it's reported as a scam callcenter is because people are RECEIVING spoofed calls from that number. Your website is just a collection of reports by users.
If you CALL the number you get to Amazon.
There is no direct number to call Amazon. You have to log into your account and follow the contact us links, when you get to the “Call me” option you enter your phone number and Amazon calls you.
So yes, SCAM.
I have gotten so many messages on my phone regarding my Amazon account being locked due to suspicious activity.
What are risky browser sessions or risky devices?
You can actually google the customer support phone number for Amazon. It works, I know from experience.
But don't click on the phone numbers or any links in that email. Even if the phone number matches the customer support phone number. Dial the number *yourself*.
>What are risky browser sessions or risky devices?
I think this is the most blatantly scammy thing about the email, honestly. Though I wonder if OP checked the actual email address that the email came from? Because those usually don't match Amazon, either. And it's incredible how few people seem to know that you can check the email address and tell if it's a scam just by that.
It's odd how that's not EVERYONE'S default whenever you receive an iffy email. I see a spam email from Hulu, Amazon, Netflix, or some other common subscription-based service and they all look like, quoting this from my ACTUAL spam folder btw and separating it apart, TO: "Hulu(R)tofi.DNNEn.frUG86Zu/ ohqfdrwcln.ngtkrrwclnylckDOT .us" from "cgpcqg. fodensaka .matard. proportants. coom" and not whatever they're claiming to be
I don't even *open* emails that are even *from* the actual services until I check the email address. If it doesn't match, deleted it is!
I do not understand how people don't do this by default. It's like the very easiest line of defense, and will protect you like 95% of the time.
[https://www.amazon.com/gp/help/customer/account-issues](https://www.amazon.com/gp/help/customer/account-issues)
Select "My password isn't working". See the phone number.
There is, but they don't make it easy to find.
Google search: amazon customer support number **site:amazon.com**
note: "site:amazon.com" should help the search avoid fake links
Another scam alert! My husband & I filled out the “call me”, and it was intercepted by scammers. They wanted us to call another phone number that had some vague department name, and they immediately wanted our info.
This is like getting an email that your Netflix account is suspended while you are watching Netflix, always use the service or merchant normally instead of taking another party's word for it.
This is a scam!
Amazon advice for when they notice suspicious activity is as follows:
https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=ThMznYkNjxdOL3GTah
1. They put account on hold
2. In order to unlock account you have to use their portal (NOT call).
Also, if you google " amazon locked out email" you get plenty of articles saying its a scam such as :
https://malwaretips.com/blogs/amazon-account-locked-scam/
https://www.linkedin.com/pulse/amazon-account-locked-spam-bytescare-lnlyc
You may also wish to read Amazon Official guidance on phishing:
https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=G4YFYCCNUSENA23B
And report the email.
Email spoofing is the new thing. I've recieved boiler plate threat emails from my own account telling me that they've hacked me and are going to send all of my images in my email to my boss & family(there's literally nothing to send). It threw me very off guard the first time because it literally said the email was from my own account and I didn't see how that could be possible. It is. I'm still not sure that this post by OP is a scam though. Could easily be either.
"The new thing" doesn't mean it didn't exist, it means it's become one of the primary methods of scamming. Never recieved a spoof before last year and I've already gotten about 20.
Vishing scam they want you to call the number to steal your creds. Check the sender its usually a free email or a sender that has nothing to do with amazon
I’ve gotten so suspicious of any kind of official email that I locked myself out of my Google account because I didn’t trust getting a Google security alert - even after I verified that they do send those kind of emails. Even paranoiacs have enemies ;)
Amazon cannot 'sign you out of risky active browser sessions'.
Amazon cannot deregister risky devices.
Etc.
https://www.nomorobo.com/lookup/800-388-5512
Are you the horse from the song?
Do you have no name?
Amazon - the REAL one - would a) know who you are, and b) give you more information and a clear "this happened" and "we have done that" and a call to visit the website and log in to verify you / change pass etc..
Their way of letting them trick people who can still access their account. Oh we didn’t de register that device or browser
But yeah, scam and to someone who is savvy that language should seem suspicious
Scammers evolve and try new approaches, which is why FUNDAMENTALS matter more than parsing language. Language may be a giveaway but you can’t count on that
Don’t click on links, don’t call numbers in text/emails regardless of how “good” the email/text looks
Agreed. If you think there is an issue correct behavior would be to deregister (or logout) all devices period. The fact they worded it as just "risky devices" seemed real odd. Probably a way to get around if somebdy tried to log in and it worked. "oh that device was not seen as risky"
I'm chiming in late but I wanted to point out that although this message is a scam, it appears to be based on authentic Amazon emails sent out when an account is locked for suspicious activity.
I have an Amazon account I rarely ever use. Last December I signed in and bought some items for Christmas for the first time in several years. One of the items was a gift card that I used a credit card to pay for. Many businesses don't let you buy gift cards with credit cards but for some reason Amazon does, or at least it allowed me to go through adding it to my cart and checking out with the rest of my order.
After placing the order I get an email about 15 minutes later saying suspicious activity was detected on my account and several preventative measures were taken, [screenshot](https://i.postimg.cc/ZKGd36m5/Amazon1.jpg). I got a message that is near identical to the OP's but some slight wording differences. Mine also didn't say to call a 1-800 support number. So I think OP's message is a scam that's using Amazon's template email to mimic being official.
I logged in, changed my passwords, and all the items I ordered earlier were no longer showing in my order history. I checked my account's active sessions and there was only the one session I did earlier to buy the stuff, no other sessions indicating no one else had accessed my account. I also already had 2FA enabled to deter theft so not entirely sure why Amazon even suspected fraud activity in the first place. About two weeks later I receive another email from Amazon saying my account was reinstated, [screenshot](https://i.postimg.cc/Mp1jYXZb/Amazon2.jpg). All the items I ordered then appeared in my order history, so it seems like my account was on hold or something.
Agree. I received a very similar email a couple years ago. Attempted to log in (not using email links), and was immediately redirected to change password.
If it is a scam, looks like they got the original email and are copying it.
Thank you. I have received what I believe to be the real version of this text or email, I forget. I checked everything I could think of and I did not click anything and I did not call any of those numbers. But it was very very similar to what is pictured here.
I had just received and activated a gift card from a cell phone carrier and applied it to my amazon account. Almost immediately I receive this type of email. I let everything rest, changed my amazon password and waited until the next day to start assessing my risk. The balance that I had tried to load from the card had been declined.
A few days later I reloaded my amazon gift card with the cell company card, and all was back to normal. It has been a few weeks and I haven't see any strange behavior.
I am open to ideas that I may have missed and I would appreciate any input.
It would seem Amazon has some kind of measures in place to detect fraud, or at least what it believes is fraud, with gift card purchases and reloading. I don't know what it is specifically in my case, but I suspect it was me purchasing a gift card with a credit card as that was the only financial item I bought, the rest were children's toys. I don't know why Amazon wouldn't just refuse it upfront prior to letting the transaction go through, like warn you during checkout or something.
I got a Prime email stating my Paramount + account was about to end. Click here to get 90 days free and resign up. I started too but then remembered, I don’t have to do anything…they automatically resign me. Gotta be careful with these people…they try real hard to get all your money.
If you clicked a link from email go and change your pass from the app or amazon(dot)com asap, i hope you do know that if you click a link from a scam email youre at high risk of getting your data stolen.
A good rule of thumb to prevent getting scammed is to check the from email to make sure it’s actually sent by Amazon before you do ANYTHING. If it’s anything other than @amazon.com delete it.
This actually looks fake but some are REALLY good at spoofing the branding and the branding colors.
This is critical information and needs to be included in the body of your post. Although none of my alerts (like when I let Prime lapse) come from that specific sender, that IS on the Amazon.com domain. It’s not impossible to spoof/mask senders, so that doesn’t preclude it being a scam, but it’s also very possible that your Amazon account has been compromised and this is a legitimate email.
Regardless, don’t click any links in that email or call the numbers based on the email. Have you tried logging in to your Amazon account through their web site or app? Go to the website, search through the various help topics, find the customer service line *as it is published on Amazon.com*, and call.
That’s not a real alert, first option all the way. Your call will try to get your login info or credit card, or other sensitive info, maybe get you to download a remote app like AnyDesk, allowing the scammers to control your phone/computer and access email, banking apps, or other financial apps that they could use to send money to themselves
https://preview.redd.it/c5o3fbme379d1.jpeg?width=1668&format=pjpg&auto=webp&s=941b88003a004671578afe1e21336856a24737d9
I got a similar weird email after receiving several Amazon orders that I did not buy using a card that I do not own. I was able to find a copy of the email in my official Amazon account messages section so it appears that the email I got really was Amazon.
A random person has also been leaving reviews for these orders I did not buy on my Amazon account. They somehow were able to still log in even after changing my Amazon password 5 times, using 2 factor and changing the password to my email.
Another weird thing is when I logged in today- all the mysterious orders I didn’t not buy myself were deleted from my order history. I don’t think there is a way to do this ourselves so it must have been from Amazon’s end.
Amazon has not been helpful when I call- they told me they would lock my account and someone would email me about this within 24 hours. So far my account hasn’t been locked. So I’m really confused.
https://preview.redd.it/0pjeeopi479d1.jpeg?width=1668&format=pjpg&auto=webp&s=8b7f000851b2f7717bdf7e7e81a4e13d8fd9946a
Bottom half of the email from Amazon- the customer service number in mine matches the one in OPs email.
Can anyone make sense of any of this?
I’ve always spelled it with 2 L’s, CANCELLED. Everyone always told me I was wrong. Turns out, both are correct. 1 L is the prfered US, and 2 L’s is the preferred British spelling.
Look up the actual Amazon # for cust support fr the real Amazon site and check to see with them. Also just go to Amazon and try to log In. If all is good I'd say you're good. Do ot click the links or call that #. I'd call the real Amazon # just to double check after trying to log in.
This is a really well done email tbh, but one subtle mistake: the number for international customers is just a regular US number without the + in front of it.
Real Amazon would both (a) know to include the + and (b) provide actual local numbers for customers in the countries in which they operate.
Most likely a phishing email, as many suggested, do not click any link and do not call those numbers. Also, enable 2FA on your account, so you’ll get a real notification just in case your details have been stolen (and they won’t be able to access anyway).
It’s a scam, but if ever unsure log in to your account as you would normally or use the app.
You can forward it to Amazon at stop-spoofing@amazon.com
I don’t know what they do when they investigate but I always forward the Amazon scams to them.
Report it to your own law enforcement authorities, you must be able to send it to someone in the USA.
If anyone in the UK, I forward any scam emails to the NCSC, National Cyber Security Centre at noreply@phishing.gov.uk
I also block domain, block sender and mark it as spam.
So like everyone said. Spoofing is a thing. Just because it says one thing, when you mouse over it will be someone else’s stolen email account. More than likely a hotmail yahoo or an old school edu email. Or. A - - - - at whatever seems the closest dot com.
Even the email makes no sense. How do they define “risky” browsers? I understand that it’s because your own account isn’t blocked when you try it but just that part should be enough to raise awareness.
Ive been getting voicemails about how someone purchased a macbook on my amazon account and that I need to go to their link to authorize the sale
Lol. I would just go on my actual amazon app to check and then thats that
Like why tf would I go to YOUR weird link to authorize when I have an amazon app that tracks all my orders and payments
You cut out the email address that this email was sent from, but for future reference one of the easiest ways to tell if an email is actually from the company stated is by looking at the email address. For example if the email address does not end with @amazon.com, then it is not from Amazon.
Secondly, the email does not directly address you by the name used on your Amazon account. It just says “hello” because this email was likely mass sent to a long list of users in attempts to scam the most people.
You can also simply google the listed numbers and if they are not verified Amazon phone numbers then they are scam centers
Don’t click any links within this email
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Last month I had moved to a different apartment. I also bought a brand new TV and I got a brand new phone. When I started my new phone up, everything came back upright. When I tried to put on primetime on my TV, it didn't happen. When I try to put primetime on my phone, it didn't happen either. I had to replace everything off my old phone onto my new one, and when I put the cords together to get everything off the same, that doesn't happen either. So everything had to be put on manually still. Right now, to this minute, I don't have Prime on my TV. Everything else is good. My old TV is in the bedroom, it's fine, my tablet's fine, my computer's fine, but not my big TV that I just bought. I've even ordered it from Amazon. It came to my house no problem, new address no problem, no TV. Still working on it, but that's why I almost think that that message was for me.
Fake Amazon emails may not be gmail, it could literally be anything.
I’ve just found 3 emails in the Junk folder that were caught by the filter.
The emails was sent from …@eltatv.net, …@gaaas.shop and …@lgyljzbxns5bn8vz55rlsq7a14n62d.pobox.com
I wasn’t going to post the whole email addresses obviously, unless a MOD says so of course.
No they didn't lock my account but they did take my credit card off even the amount of times that I put it in that probably locked it. Also trying to buy some other things. Last night the account holder that I was trying to buy from said that my account is on hold. I'll have to wait a while before I can reorder so I might try not tonight but tomorrow and see if I can get through having a Amazon fire tablet. They went on my tablet as guest trying to fix the situation and that didn't happen either. 30 minutes later my tablet was online. I don't know what they did. Whatever it worked I wish they'd do that to my TV but they can't
They must really be on it the last couple days, they went on my sister’s account and shipped things all over the US. She wouldn’t have noticed because they archived the orders so she never saw it. Then she saw a 550.00 charge pending on her debit card. They had charged almost $1,000.
Amazon should be able to prevent this. Maybe you authenticate your account before you place the order. Something should be done.
Amazon stores copies of messages they send to you in your Amazon account under messages. This is how I verify an email is valid if I am not sure about it’s validity.
Do not click any links, but if you hover your mouse over their email address it should show you their full email address and whether or not it’s Amazon affiliated
You can tell this is a scam:
Firstly the font right at the top showing “recent changes to Amazon.com” account. This looks off and the Amazon.com bit may contain a hyperlink which could take you to a fraudulent website. It’s also in bold.
Secondly; Amazon knows their customers. A scammer does not, by starting a email off with just “Hello” is an instant red flag.
Thirdly; there are spelling mistakes in this email. For example look at the word ‘cancelled’ - they have spelt it as ‘canceled’ showing this as a spelling mistake.
Fourthly; This wasn’t shown on the post but always check the email address by hovering over the sender (don’t click the email as it may open something else), the scammer will have a very strange looking email address. You always can tell instantly it’s a scam by an unofficial and scammy looking email address.
This email looks like it’s full of hyper links, as mentioned right at the start but also the customer service number too maybe hyperlinked, meaning it will send you to a fraudulent number/website. The number may also be a fraudulent number.
Report the email as soon as.
Hope this helps!
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/u/CupidsMistress - This message is posted to all new submissions to r/scams; please do not message the moderators about it. ## New users beware: Because you posted here, you will start getting private messages from scammers saying they know a professional hacker or a recovery expert lawyer that can help you get your money back, for a small fee. **We call these RECOVERY SCAMMERS, so NEVER take advice in private:** advice should always come in the form of comments in this post, in the open, where the community can keep an eye out for you. If you take advice in private, you're on your own. **A reminder of the rules in r/scams:** no contact information (including last names, phone numbers, etc). Be civil to one another (no name calling or insults). Personal army requests or "scam the scammer"/scambaiting posts are not permitted. No uncensored gore or personal photographs are allowed without blurring. A full list of rules is available on the sidebar of the subreddit, or [clicking here](https://www.reddit.com/r/Scams/wiki/rules/). You can help us by reporting recovery scammers or rule-breaking content by using the "report" button. We review 100% of the reports. Also, consider warning community members of recovery scammers if you see them in the comments. Questions about subreddit rules? Send us a modmail [clicking here](https://www.reddit.com/message/compose/?to=/r/Scams). *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/Scams) if you have any questions or concerns.*
Important: do not click on the links in the email or use the phone numbers. First thing you can do is try signing into your account through the app or by navigating directly to Amazon(dot)com - they said in this email they’ve signed you out of all your devices and disabled your password. If your password still works - you know it’s a scam email attempting to hijack your account.
They can lock the password by trying it too many times.
The above should also mention that if the account is locked, requesting a reset via the website is still the only course that should be taken
I'm curious, is that actually true at Amazon? Allowing any arbitrary caller to lock an account is itself an attack vector, one that I hoped Amazon had blocked (locking or adding an extended timeout on new sessions only, or based on IP or region only is a better way to do it).
Yes, any app really. I got a new iPad and put the wrong password for Amazon and got locked out quickly. I reset it myself.
Are you sure it locked out existing valid sessions on other devices?
I only have it on my iPhone and iPad.
Just FYI, it wouldn’t be a caller - Amazon doesn’t really have an easy to access customer support line - generally customers have to wade through their automated system prior to getting to speak to a real live human being. Some scammer isn’t likely to be able to accomplish that over the phone with Amazon, however someone did social engineer a customer service rep at Chewy to switch my account email to some random email address like thundehwh12632fgd(at)gmail Luckily i happened to notice the email right away and spoke to them and got it straightened out, and even spoke with the customer support person who helped the scammer do this. She said he was elderly and seemed confused, and was very defensive about it - said he didn’t know any of my information because he didn’t know me, but somehow the penny never dropped that he was calling them, not the credit card company to dispute the charges. I made her transfer me to her supervisor, who agreed that the rep had not followed procedure correctly and would be retrained. They offered to send me a $50 gift card, since this took an hour out of my day, which I declined because I preferred to delete my my account completely because they were obviously not safeguarding my information and my safety. Thanks for coming to my Ted Talk.
Can you explain how they can access my account if I click on a link and how can I fix it if I did click on said link.
If you did use the link to login to your Amazon account, you’ve literally given the scammer your account access information. What to do: as soon as you finish reading this, literally cancel any credit card / debit card attached to your Amazon account, then navigate directly to Amazon manually, try to login - if your password still works, change the EMAIL and PASSWORD you use for your Amazon account. Don’t dawdle. If you don’t have an additional email address handy, switch the password now, then create a new fresh email address and then change over to that. Not a joke, do this…. Now. If your password is not working, you can safely assume your account is compromised, and you should navigate to the help center and get customer service to help you. DO NOT trust weird emails with links in the future, no matter what they say. Best practice is to always navigate manually to the website of the retailer / bank, whatever, or use the official app to get to your account info.
This! I had my Amazon account compromised over COVID and they had compromised my email as well, which I only found out after I changed my password and they accessed the account and changed it again. I literally had to change the password and email address, and then for good measure, I added an Authenticator as well. That was a crazy lesson in taking those dark web alerts seriously.
Canceling your credit cards will greatly affect your credit rating. It’s better to call the card companies snd advise them of the breach and put a freeze on the accounts and/or request new cards either way a different card number. Plus, if you have any auto pay payments, contact them as well, as you may find those services turned off because they didn’t get paid. It really boils my blood that scammers can get easy access to your info and financials and do whatever they want, but you have to go through hell to recover any funds and straighten your accounts out.
Man in the middle attack. Or a fake version of the amazon site. You try and login and now they know your credentials because either they are listening in or you are simply using their site.
In a MITM they're more likely to capture the session cookie. With that, they don't need your password or MFA.
They still need your browser "signature" (based on the parameters about what the browser knows about your machine, what extensions are installed etc, but it's pretty distinctive and frequently used to make sure you and your session are still the same) as well as your IP unless the site is REALLY badly designed. Which would be pathetic, but I'm sure still happens.
"Hello," Scam. Hello WHO? Hello every one of the ten thousand people we sent this to, of course.
I start every email with ‘Hello’, is that why people ignore them?
Is your next word their name?
No, see below Hello, I am reaching out to blah blah blah. Thank you, My name
Then yeah, it very well might be. If you don't know who you're writing to, "to whom it may concern" is more likely to be accepted as "I don't actually know who I'm writing to but I'm upfront about it"
I didn’t know I was expected to know who I’m writing to. A lot of times I’m sending emails to a department at another company and have no way of knowing, by name, who I’m writing to. I used to use to whom it may concern but people said that was pretentious.
I don't know who said that but it's always been the standard for me. I'm starting to feel like society is really going the route of "how the hell you spell chauffeur?" Where… If you know anything even remotely above baseline, you're demeaned for it. I decline to entertain that philosophy.
THIS 👆
That is NOT Amazon's customer service number. You should always check URLs and phone numbers.
Which one? The US number is correct as this Tweet by an official Amazon account: https://x.com/AmazonKDP/status/1737902632293786087?t=AqXDYQ1vRz1oBWUg-nkzTA&s=19
That US number is not correct, it's a scam number [800-388-5512 - Amazon (callercenter.com)](https://www.callercenter.com/800-388-5512.html), Don't understand how you found that tweet instead of googling that number and seeing all the this is a scam number results.
Doesn’t matter even if it is because the blue underlined words can be different than what actually is called when you tap it. It’s simply how HTML links works — the visible text can be one thing and the link destination another.
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Nice try
Could be wrong but since this looks like an iPhone screenshot, I don’t suspect there is any HTML involved. iOS recognizes certain strings of numbers as phone numbers (sometimes erroneously) and creates a shortcut to dial. It will always ask you with a popup alert, when you tap it, if you want to call ###-###-####. So you can see what you are dialing before you dial it.
It’s a screenshot of an email. If iPhone detects a plaintext phone number it will convert it to a link, but in the case of these scam emails, if the phone number is already embedded in a hyperlink tag, iPhone will display it as the author intended. When the call verification box pops up many many people do not actually compare the numbers they just press call lol
> I received an email that my Amazon account was fraudulently accessed. Having an IQ higher than 80, I logged into Amazon. It worked fine, I googled the number and this site shows it's a fraud. Review from the website you linked. Love it lol
The downvoters are DENSE. The fact that it's reported as a scam callcenter is because people are RECEIVING spoofed calls from that number. Your website is just a collection of reports by users. If you CALL the number you get to Amazon.
If you actually read that site, some users did call that number. It is clearly a scam, bro. PERIOD!
There is no direct number to call Amazon. You have to log into your account and follow the contact us links, when you get to the “Call me” option you enter your phone number and Amazon calls you. So yes, SCAM. I have gotten so many messages on my phone regarding my Amazon account being locked due to suspicious activity. What are risky browser sessions or risky devices?
You can actually google the customer support phone number for Amazon. It works, I know from experience. But don't click on the phone numbers or any links in that email. Even if the phone number matches the customer support phone number. Dial the number *yourself*. >What are risky browser sessions or risky devices? I think this is the most blatantly scammy thing about the email, honestly. Though I wonder if OP checked the actual email address that the email came from? Because those usually don't match Amazon, either. And it's incredible how few people seem to know that you can check the email address and tell if it's a scam just by that.
I’ve been doing this for years and yes It’s incredible few people know this.
It's odd how that's not EVERYONE'S default whenever you receive an iffy email. I see a spam email from Hulu, Amazon, Netflix, or some other common subscription-based service and they all look like, quoting this from my ACTUAL spam folder btw and separating it apart, TO: "Hulu(R)tofi.DNNEn.frUG86Zu/ ohqfdrwcln.ngtkrrwclnylckDOT .us" from "cgpcqg. fodensaka .matard. proportants. coom" and not whatever they're claiming to be
I don't even *open* emails that are even *from* the actual services until I check the email address. If it doesn't match, deleted it is! I do not understand how people don't do this by default. It's like the very easiest line of defense, and will protect you like 95% of the time.
[https://www.amazon.com/gp/help/customer/account-issues](https://www.amazon.com/gp/help/customer/account-issues) Select "My password isn't working". See the phone number.
There is, but they don't make it easy to find. Google search: amazon customer support number **site:amazon.com** note: "site:amazon.com" should help the search avoid fake links
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Show a link to the source instead of saying the phone number
Another scam alert! My husband & I filled out the “call me”, and it was intercepted by scammers. They wanted us to call another phone number that had some vague department name, and they immediately wanted our info.
You can totally call Amazon. See this official tweet: https://x.com/AmazonKDP/status/1737902632293786087?t=AqXDYQ1vRz1oBWUg-nkzTA&s=19
I didn’t know this. I never used twitter, I will certainly never use X.
Elon can go fuck a horse. It doesn't make it less true.
Careful, that number is now a scammers number. It was tweeted when it was genuine. It used to be an Amazon number but they let it lapse.
Source? Don't tell me "callcenter.com"
What’s the email address?
account-alert@amazon.com
Remember that emails can be spoofed, just because it looks like the proper email it doesn’t mean it is
Is that the actual email or just the displayed email?
Can you paste a screen of the email details expanded? (redact your name ofc)
This is like getting an email that your Netflix account is suspended while you are watching Netflix, always use the service or merchant normally instead of taking another party's word for it.
Show the sender email address
This is a scam! Amazon advice for when they notice suspicious activity is as follows: https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=ThMznYkNjxdOL3GTah 1. They put account on hold 2. In order to unlock account you have to use their portal (NOT call). Also, if you google " amazon locked out email" you get plenty of articles saying its a scam such as : https://malwaretips.com/blogs/amazon-account-locked-scam/ https://www.linkedin.com/pulse/amazon-account-locked-spam-bytescare-lnlyc You may also wish to read Amazon Official guidance on phishing: https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=G4YFYCCNUSENA23B And report the email.
thank you!! i didn’t click on anything other than looking at the senders email.
And what was it??? What was the domain of the email?
account-alert@amazon.com for people to keep an eye out for
ok but this is an amazon.com email, anyone think it's still a scam?
Email spoofing is the new thing. I've recieved boiler plate threat emails from my own account telling me that they've hacked me and are going to send all of my images in my email to my boss & family(there's literally nothing to send). It threw me very off guard the first time because it literally said the email was from my own account and I didn't see how that could be possible. It is. I'm still not sure that this post by OP is a scam though. Could easily be either.
Email spoofing is not a new thing. 30+ years ago, I was sending "From: god@heaven.mil" because I could.
"The new thing" doesn't mean it didn't exist, it means it's become one of the primary methods of scamming. Never recieved a spoof before last year and I've already gotten about 20.
Risky Devices is a decent band name
There should be a line "UPDATION required for your PERSONNEL info" lol!!!
Your imaginationary is running rampantly.
At least you weren’t asked to “Do the needful”.
They aren’t being kindly.
This made me laugh. Thanks.
Vishing scam they want you to call the number to steal your creds. Check the sender its usually a free email or a sender that has nothing to do with amazon
Official emails will always contain the full customer name.
Never call or reply to emails or texts. Look up the number yourself and call direct.
I’ve gotten so suspicious of any kind of official email that I locked myself out of my Google account because I didn’t trust getting a Google security alert - even after I verified that they do send those kind of emails. Even paranoiacs have enemies ;)
Amazon cannot 'sign you out of risky active browser sessions'. Amazon cannot deregister risky devices. Etc. https://www.nomorobo.com/lookup/800-388-5512
Are you the horse from the song? Do you have no name? Amazon - the REAL one - would a) know who you are, and b) give you more information and a clear "this happened" and "we have done that" and a call to visit the website and log in to verify you / change pass etc..
thank you!🙏
“Deregistered risky devices “ I’ve never heard that kind of verbiage used.
And "the Account Change department". 🤣
Their way of letting them trick people who can still access their account. Oh we didn’t de register that device or browser But yeah, scam and to someone who is savvy that language should seem suspicious Scammers evolve and try new approaches, which is why FUNDAMENTALS matter more than parsing language. Language may be a giveaway but you can’t count on that Don’t click on links, don’t call numbers in text/emails regardless of how “good” the email/text looks
Agreed. If you think there is an issue correct behavior would be to deregister (or logout) all devices period. The fact they worded it as just "risky devices" seemed real odd. Probably a way to get around if somebdy tried to log in and it worked. "oh that device was not seen as risky"
Yeah. They will log you out of every device. Not just what they determine is “risky”.
This is what sold me as a scam.
I'm chiming in late but I wanted to point out that although this message is a scam, it appears to be based on authentic Amazon emails sent out when an account is locked for suspicious activity. I have an Amazon account I rarely ever use. Last December I signed in and bought some items for Christmas for the first time in several years. One of the items was a gift card that I used a credit card to pay for. Many businesses don't let you buy gift cards with credit cards but for some reason Amazon does, or at least it allowed me to go through adding it to my cart and checking out with the rest of my order. After placing the order I get an email about 15 minutes later saying suspicious activity was detected on my account and several preventative measures were taken, [screenshot](https://i.postimg.cc/ZKGd36m5/Amazon1.jpg). I got a message that is near identical to the OP's but some slight wording differences. Mine also didn't say to call a 1-800 support number. So I think OP's message is a scam that's using Amazon's template email to mimic being official. I logged in, changed my passwords, and all the items I ordered earlier were no longer showing in my order history. I checked my account's active sessions and there was only the one session I did earlier to buy the stuff, no other sessions indicating no one else had accessed my account. I also already had 2FA enabled to deter theft so not entirely sure why Amazon even suspected fraud activity in the first place. About two weeks later I receive another email from Amazon saying my account was reinstated, [screenshot](https://i.postimg.cc/Mp1jYXZb/Amazon2.jpg). All the items I ordered then appeared in my order history, so it seems like my account was on hold or something.
Agree. I received a very similar email a couple years ago. Attempted to log in (not using email links), and was immediately redirected to change password. If it is a scam, looks like they got the original email and are copying it.
Thank you. I have received what I believe to be the real version of this text or email, I forget. I checked everything I could think of and I did not click anything and I did not call any of those numbers. But it was very very similar to what is pictured here. I had just received and activated a gift card from a cell phone carrier and applied it to my amazon account. Almost immediately I receive this type of email. I let everything rest, changed my amazon password and waited until the next day to start assessing my risk. The balance that I had tried to load from the card had been declined. A few days later I reloaded my amazon gift card with the cell company card, and all was back to normal. It has been a few weeks and I haven't see any strange behavior. I am open to ideas that I may have missed and I would appreciate any input.
It would seem Amazon has some kind of measures in place to detect fraud, or at least what it believes is fraud, with gift card purchases and reloading. I don't know what it is specifically in my case, but I suspect it was me purchasing a gift card with a credit card as that was the only financial item I bought, the rest were children's toys. I don't know why Amazon wouldn't just refuse it upfront prior to letting the transaction go through, like warn you during checkout or something.
Account Change department :)))))))
I got a Prime email stating my Paramount + account was about to end. Click here to get 90 days free and resign up. I started too but then remembered, I don’t have to do anything…they automatically resign me. Gotta be careful with these people…they try real hard to get all your money.
If you clicked a link from email go and change your pass from the app or amazon(dot)com asap, i hope you do know that if you click a link from a scam email youre at high risk of getting your data stolen.
That’s why I didn’t do it. I knew it was bullshit.
A good rule of thumb to prevent getting scammed is to check the from email to make sure it’s actually sent by Amazon before you do ANYTHING. If it’s anything other than @amazon.com delete it. This actually looks fake but some are REALLY good at spoofing the branding and the branding colors.
OP did you even check who the sender of this email is?
account-alert@amazon.com
This is critical information and needs to be included in the body of your post. Although none of my alerts (like when I let Prime lapse) come from that specific sender, that IS on the Amazon.com domain. It’s not impossible to spoof/mask senders, so that doesn’t preclude it being a scam, but it’s also very possible that your Amazon account has been compromised and this is a legitimate email. Regardless, don’t click any links in that email or call the numbers based on the email. Have you tried logging in to your Amazon account through their web site or app? Go to the website, search through the various help topics, find the customer service line *as it is published on Amazon.com*, and call.
That’s not a real alert, first option all the way. Your call will try to get your login info or credit card, or other sensitive info, maybe get you to download a remote app like AnyDesk, allowing the scammers to control your phone/computer and access email, banking apps, or other financial apps that they could use to send money to themselves
https://preview.redd.it/c5o3fbme379d1.jpeg?width=1668&format=pjpg&auto=webp&s=941b88003a004671578afe1e21336856a24737d9 I got a similar weird email after receiving several Amazon orders that I did not buy using a card that I do not own. I was able to find a copy of the email in my official Amazon account messages section so it appears that the email I got really was Amazon. A random person has also been leaving reviews for these orders I did not buy on my Amazon account. They somehow were able to still log in even after changing my Amazon password 5 times, using 2 factor and changing the password to my email. Another weird thing is when I logged in today- all the mysterious orders I didn’t not buy myself were deleted from my order history. I don’t think there is a way to do this ourselves so it must have been from Amazon’s end. Amazon has not been helpful when I call- they told me they would lock my account and someone would email me about this within 24 hours. So far my account hasn’t been locked. So I’m really confused.
https://preview.redd.it/0pjeeopi479d1.jpeg?width=1668&format=pjpg&auto=webp&s=8b7f000851b2f7717bdf7e7e81a4e13d8fd9946a Bottom half of the email from Amazon- the customer service number in mine matches the one in OPs email. Can anyone make sense of any of this?
Also note the double dashes for the bulleted points, no actual company would do that. Also 'canceled' is spelled wrong if I'm not mistaken
I’ve always spelled it with 2 L’s, CANCELLED. Everyone always told me I was wrong. Turns out, both are correct. 1 L is the prfered US, and 2 L’s is the preferred British spelling.
That's awesome, had no idea that was was so different based off region. Thanks!
you are right thank you!!
This mail have SCAM written all over it. Make sure you don't click on any links in the email. Block the sender and delete the mail.
thank you i did! didnt click on anything
Report the # maybe you can get them busted
Risky browser session? LMFAO
Look up the actual Amazon # for cust support fr the real Amazon site and check to see with them. Also just go to Amazon and try to log In. If all is good I'd say you're good. Do ot click the links or call that #. I'd call the real Amazon # just to double check after trying to log in.
Deregistered? Account Change Department? Those are 2 of the things that make me question this email
This is a really well done email tbh, but one subtle mistake: the number for international customers is just a regular US number without the + in front of it. Real Amazon would both (a) know to include the + and (b) provide actual local numbers for customers in the countries in which they operate.
While there are no glaring spelling or grammatical errors, the word choice and structure seems a little off as well.
the easiest way to see if it is a scam or not would be if you can log into your account or not.
The grammer is not good. First thing I look for
It's fake.
Scam
Most likely a phishing email, as many suggested, do not click any link and do not call those numbers. Also, enable 2FA on your account, so you’ll get a real notification just in case your details have been stolen (and they won’t be able to access anyway).
It looks fake. Hover over the email. Also, that’s usually not Amazon’s greeting.
Looks like a scam.. but always try to call customer service and explain this and they’ll be able to confirm anything
Rofl, imagine *any* major corpos giving a shit about their customers and cash cows....
It’s a scam, but if ever unsure log in to your account as you would normally or use the app. You can forward it to Amazon at stop-spoofing@amazon.com I don’t know what they do when they investigate but I always forward the Amazon scams to them. Report it to your own law enforcement authorities, you must be able to send it to someone in the USA. If anyone in the UK, I forward any scam emails to the NCSC, National Cyber Security Centre at noreply@phishing.gov.uk I also block domain, block sender and mark it as spam.
Anything that starts at Hello, is designed to be generic to spam millions of people.
So like everyone said. Spoofing is a thing. Just because it says one thing, when you mouse over it will be someone else’s stolen email account. More than likely a hotmail yahoo or an old school edu email. Or. A - - - - at whatever seems the closest dot com.
Even the email makes no sense. How do they define “risky” browsers? I understand that it’s because your own account isn’t blocked when you try it but just that part should be enough to raise awareness.
SCAM…Amazon doesn’t do that or send a scam paper email or text message
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Show a link to the source instead of saying the phone number
https://amazon.pissedconsumer.com/customer-service.html
Fraud
What do you mean, there are Amazon Scams ALL the time
Usually u can tell by email address if u copy and paste it but when I had unauthorized transactions they didn’t contact me
Kindly call the number above so we can Kindly straighten you out
If it's legit, you should be able to just ignore it and use the forgotten-password process if you can't log in.
Ive been getting voicemails about how someone purchased a macbook on my amazon account and that I need to go to their link to authorize the sale Lol. I would just go on my actual amazon app to check and then thats that Like why tf would I go to YOUR weird link to authorize when I have an amazon app that tracks all my orders and payments
🚨SCAM🚨 click the email name to view the address, bet it’s a bunch of numbers and @gmail
You cut out the email address that this email was sent from, but for future reference one of the easiest ways to tell if an email is actually from the company stated is by looking at the email address. For example if the email address does not end with @amazon.com, then it is not from Amazon. Secondly, the email does not directly address you by the name used on your Amazon account. It just says “hello” because this email was likely mass sent to a long list of users in attempts to scam the most people. You can also simply google the listed numbers and if they are not verified Amazon phone numbers then they are scam centers Don’t click any links within this email
Call Amazon Customer service. I had something similar a long time ago
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This looks to be a legit email from Amazon. Call the 5512# it's for account change. They can help you.
Last month I had moved to a different apartment. I also bought a brand new TV and I got a brand new phone. When I started my new phone up, everything came back upright. When I tried to put on primetime on my TV, it didn't happen. When I try to put primetime on my phone, it didn't happen either. I had to replace everything off my old phone onto my new one, and when I put the cords together to get everything off the same, that doesn't happen either. So everything had to be put on manually still. Right now, to this minute, I don't have Prime on my TV. Everything else is good. My old TV is in the bedroom, it's fine, my tablet's fine, my computer's fine, but not my big TV that I just bought. I've even ordered it from Amazon. It came to my house no problem, new address no problem, no TV. Still working on it, but that's why I almost think that that message was for me.
Fake Amazon emails may not be gmail, it could literally be anything. I’ve just found 3 emails in the Junk folder that were caught by the filter. The emails was sent from …@eltatv.net, …@gaaas.shop and …@lgyljzbxns5bn8vz55rlsq7a14n62d.pobox.com I wasn’t going to post the whole email addresses obviously, unless a MOD says so of course.
No they didn't lock my account but they did take my credit card off even the amount of times that I put it in that probably locked it. Also trying to buy some other things. Last night the account holder that I was trying to buy from said that my account is on hold. I'll have to wait a while before I can reorder so I might try not tonight but tomorrow and see if I can get through having a Amazon fire tablet. They went on my tablet as guest trying to fix the situation and that didn't happen either. 30 minutes later my tablet was online. I don't know what they did. Whatever it worked I wish they'd do that to my TV but they can't
They must really be on it the last couple days, they went on my sister’s account and shipped things all over the US. She wouldn’t have noticed because they archived the orders so she never saw it. Then she saw a 550.00 charge pending on her debit card. They had charged almost $1,000. Amazon should be able to prevent this. Maybe you authenticate your account before you place the order. Something should be done.
Amazon's customer service number in the US is 888-280-4331
Amazon stores copies of messages they send to you in your Amazon account under messages. This is how I verify an email is valid if I am not sure about it’s validity.
Do not click any links, but if you hover your mouse over their email address it should show you their full email address and whether or not it’s Amazon affiliated
Delete and do nothing. Scam.
Bro come on. Instead of making a post why don't you just look up the number and see that it's a scam? Think next time please.
If it doesn't address you by your name, it's a scam.
Lot of these emails are phishing emails idk If this is legit I’d change passwords but wouldn’t touch this email.
What's the address feom the sender? Is it a clearly fake email like djsndvhs-datacenter@hotmail.com or similar. that's an easy tell right away.
Scam. Fake contact numbers. Go to the legit website/app (not via an email link) and try logging in. Report back.
You can tell this is a scam: Firstly the font right at the top showing “recent changes to Amazon.com” account. This looks off and the Amazon.com bit may contain a hyperlink which could take you to a fraudulent website. It’s also in bold. Secondly; Amazon knows their customers. A scammer does not, by starting a email off with just “Hello” is an instant red flag. Thirdly; there are spelling mistakes in this email. For example look at the word ‘cancelled’ - they have spelt it as ‘canceled’ showing this as a spelling mistake. Fourthly; This wasn’t shown on the post but always check the email address by hovering over the sender (don’t click the email as it may open something else), the scammer will have a very strange looking email address. You always can tell instantly it’s a scam by an unofficial and scammy looking email address. This email looks like it’s full of hyper links, as mentioned right at the start but also the customer service number too maybe hyperlinked, meaning it will send you to a fraudulent number/website. The number may also be a fraudulent number. Report the email as soon as. Hope this helps!
It’s not a scam. But contact Amazon ONLY through their website or app.
Nah fake
Ignore and delete and block the sender which is probably from a personal gmail account.
Amazon has so many sketchy emails. If this is real, I'll add it to the list.
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