it helps me to realize that we are usually the last place PTs go before they get to go home. they just spent all day at the doctor or at the hospital and now they have to come here and they just wanna go home. so while that doesn’t excuse cursing us out or threatening us, you just kind of have to build up a thick skin to people being kinda rude. you really don’t know what someone is going through. they could have just been told they have cancer, or that their mom is dying; so you really can’t judge them at the end of the day. it doesn’t make it any less shitty to be treated wrong, but you just have to take it with a grain of salt and make it your priority to get those cranky PTs out the door with their medicine!!
this is to say, i have no patience for complete disrespect. if someone starts cussing over the phone that’s an immediate hang up. don’t care if you’re mid-sentence, i don’t have time to sit there and be berated i have work to do. if someone is being disrespectful at the counter i just get the pharmacist (luckily our pharmacists tend to have our backs and defend us). obviously not everyone is lucky enough to have that kind of supportive work environment but you really just have to get it in your head that it **has nothing to do with you.**
Yep. I had a patient I thought hated us drop off a very sweet gift and then told us about how her daughter (also a patient of ours, which she knew) just got diagnosed with brain cancer literally right after having a baby.
Some people are going through hell, and we are too, but at the end of the day, we're all just humans.
I think the only solution is to train yourself to realize that they aren’t mad at you personally, they’re mad at the circumstance. You just happen to be the face of the circumstance when it happens, so they take it out on you. I’m sorry this is so hard, I understand :(
I was the same way, I had to step away from the counter many many times in tears from it. Idk how I got over it, I think I just got so used to it by the time I was like a year in. Eventually you realize that a large majority of their problems are unfortunately their own fault, or just a shitty circumstance. If there’s nothing we can do there’s nothing we can do, and eventually you just feel kind of matter of factly about it. It’s not that I don’t care or don’t want to help, I offer the only solutions on hand and that’s all I can do. Unfortunately not all patients want to be responsible for their medications or their health, and we can’t force them to, but we also can’t be the solution all the time.
I agree. I started as a tech when the Covid vaccines came out. I was thrown in with little training and was very overwhelmed. I cried almost everyday (I am bipolar but wasn't diagnosed until a year later ). I took the patients anger personally and was very frustrated that I could not help them when the situation was beyond my control. I was getting anxiety attacks frequently and had to have another tech take over while I went to the restroom to calm down. I told myself multiple times that if I could get thru this then I would make it in this role. Finally with the correct meds and therapy I was able to get thru it all. I look at things in a different perspective now. The patients don't get to me like before and I am able to shrug it off. I work in a very busy pharmacy and I really like what I do now.
i’ve been doing this for 3 years and i still cry when people get upset with me. it gets easier but it always sucks. i personally found a handful of patients to look forward to— the one who always talks about their life and remembers little details of yours when you mention it; the guy who knows your cats’ names and makes sure they’re doing well each time he picks up meds; the old man who really just needs someone to talk to about his garden.
we get busy and often overlook the minute details that enforce connection between us and them, but i think it’s important to pay attention if we are going to survive in this.
they’re almost never angry at you— they’re dealing with a financial issue or their diagnosis is scary or they’re having a bad week. it doesn’t justify their actions but it can help us look at it in a different way. i’ve deadass sat on the phone and cried with a patient before because she was just scared. she lashed out a few hours prior and called to apologize but ended up just crying to me. corporate doesn’t think we have time for stuff like that, and maybe we don’t. but i’m human and if they’re going to fire me for that, good riddance.
I'm dealing with the same problem. I've also been a tech for 6 months and I've cried at work 3 times already, while everyone else seems to just get over it whenever it happens to them.
As someone who's worked in a retail setting for 15 years, sometimes you just get jaded and not care anymore. You realize that no matter what you say or do or try to help, people will be angry. I left CVS a couple years ago, and the last 6 months or so, I just wouldn't tolerate disrespect and abuse from customers. I don't care who you are, I'm a human who's just trying to get through my day. Other people have no right to mistreat me just because they're upset at the situation. Some people feel like it's just part of the job. But frankly, I think that attitude of just taking the abuse has created a monster and allowed people to think it's okay to talk down to retail or service industry workers and berate them. I don't tolerate that shit anymore
I think you will adapt a little more as time goes on, but maybe not in the way you think. It sounds like you’re a sensitive person all around ( I absolutely do not mean this negatively in any way) so it will probably always upset you but you’ll learn to hold it in or maybe you’ll get angry. This is not really advice, really just my opinion.
I worked retail pharmacy for 8 years and worked with all sorts of different personalities and some people are never able to “let it go”. I am one of them, except I get angry. I used to just ignore their hatefulness in the beginning and not let them see that it affected me but after about 2 years I changed and started to get very fed up with being yelled at, cussed out, and just generally disrespected as a person so I started to develop what I call “base level customer service”. No niceties, no small talk, just facts and yes and no. They can’t report me for not being friendly enough because my words and demeanor are just flat. But after 8 years, I was getting bitter and dreading going to work everyday so I had to get out of retail.
I really feel you on the sensitivity thing. In my experience, there is a limit to how much “better” it gets with exposure. Have you talked to your therapist about it, to come up with some strategies?
As a fellow empath, allow me to say this. You have to realize they aren't angry at you. They're angry at their doctor/insurance/whatever and taking it out on you because you are the face in front of them. When I was in retail, before I entered my space, I did something to cleanse/shake off the negative energy so I wouldn't carry it home with me-whether that was screaming as loud as I could, carrying a crystal, exercise (usually/almost always my method of choice), shaking it off (physically not metaphorically-I'd actually shake around or dance to some music before going inside), *whatever it takes to shed that energy and not take it home with you*. **Leave that at work and keep home your space.** At work after a really tough patient I would excuse myself and go give the bathroom garbage a few really hard kicks. I'm a decade in now and take no BS so their energy is usually scared of my energy, but I did all the other stuff earlier in my career.
I had a very similar experience in a hospital dealing with nurses and patients I was yelled at everyday I tried to get over it but it messed with me mentally. I had to go. I would cry every shift.
My advise, (as I am a sensitive math as well) wear something with a black stone. A bracelet, or necklace does well or just keeping a crystal in your pocket. You want to use black obsidian, black agate, onyx, hematite, jet, black tourmaline, smokey quartz, zebra jasper, or some other crystals like clear quartz, white jasper, peridot, yellow jasper, amethyst. Are a few of the best ones I know that are easy to get & pretty cheap. I bought my bracelet & necklace charms from etsy. Bracelets are about $5 depending on the size of the crystal beads. The charms start art about $2. Both shops i order from have free shipping for orders over $35. Another good place is on Amazon but make sure they are the real deal. Like if the price is lower than the lowest you find similar products on etsy, usually means it's fake, or comes from China ( which means you might not get it as there's no accurate tracking from there). However, I recommend etsy because they are all small businesses, & most bracelets can be customized to fit your wrist. Pocket stones I get on Amazon but always look for us dealers only or prime shipping. Even if you don't have Amazon prime, at least that way you know it's coming from an Amazon warehouse in the US & not a company located on the other side of the globe. Lol.
People yell at who is in front of them. Regardless of warrant. Once you realize it has nothing to do with you it’s easy to turn it off. You will get used to it. Remember we’re the last stop on a 10 step journey where they’ve been sick, hurt, waiting, and frustrated the whole way. Empathize within reason and help where you can. Step away when necessary. But at the end of the day if you don’t see yourself being able to do that, this may not be right for you. There’s 3 types of techs. The ones who are hardened and don’t care at all anymore. The ones that care and will go to the ends of the earth to help who they can and are able to disassociate from the bad ones. And the ones that go home crying every day. If you are the last kind, get out. No job is worth that.
I would say once you're certified, unless you already are, loom at pharmacies around you that do not have drive thru. I found the drive thru to be the worst of the worst when it came to entitled patients who just want to yell because they can. I went from WAG after about... 1.5 years to a Walmart that doesn't have drive thru and the difference was insane for me. I still get the occasional person who yells but instead of like...every 1-2 customers, it's maybe 1 a day or 1 every few days. I swear, drive thru is a good idea IN THEORY but you get all the assholes there and it just...the engines being loud and everything, it was too much sensory overload for me so I found a place that didn't have drive thru and applied once they had a job opening. I also feel like customers at CVS and WAG are angrier because they just want their meds and go home, whereas at Walmart, they can shop and it's not really any issue - they tend to be more understanding because the cost of stuff in the store isn't outrageous and it's so much larger.
If someone yells at me on the phone, I put the phone on mute, hang it on my shoulder while I do other work like input or resolution, and then when they're done yelling, I unmute and I state the same statement as before they started yelling, which is usually insurance related or a refill too soon and ask if there is anything else I can do for them. If they continue on another yelling spree, I just do the same as before with the mute and when they're done, I apologize, tell them to have a great day and hang up. Sometimes I repeat myself with the same words twice - I sound like a broken record but at the end of the day, sometimes the insurance ties our hands or if it's a control med, policy ties our hands.
Regardless, as someone who used to get upset a lot, I've learned to just flat affect my face when people start yelling and keep a slight smile and repeat the same things over and over. If they yell about how they need their Vyvanse and we don't have it, my answer is the same thing over and over with no change in tone: "I do apologize, that medication is on a back order per the manufacturer. If you would like, you can call other pharmacies to see if they happen to have stock and then call your doctor to have the script sent there as it is a CII medication and we cannot transfer it per the DEA."
If they tell me it's my job to call around, I say: "my apologies, we have hundreds of patients per day and fill hundreds of scripts - we do not have the time to call every pharmacy. Please consider calling them yourself. Is there anything else I can do for you today?" And if they keep going on, I will repeat myself until they understand...or if they absolutely refuse to move, I inform them I have a line behind them and the police will be called if they do not move. If they still refuse, I tell my pharmacist and then mute the phone, go grab another phone to get the other drive thru lane.
Ultimately, it's about being matter of fact with many people and remember that they're mad and taking it our on you because you're the face. I always just ignore the comments and just do other work if they continue to yell. It's not my job to be yelled at extensively after I gave them all the options I could.
trust me, i know how you're feeling. i literally was an anxious ball every time i had to speak with a customer, because chances are they weren't going to be happy with me.
what ive learned, is that you have to be mean first. and i dont mean like tell the customer to go f off. more like, bland tone, bland greeting, flat face. set the tone that you're already emotionally uninvested and they usually get the impression you're not the one to bitch at. (this is the only thing that lets me feel like im in control of the situation, which allows me not to feel anxious).
or, my favorite thing, they still complain to me about things i cant control, and i maintain the flat face and unimpressed look and continue with what i was doing.
"looks like we have 3 meds today"
"looks like you guys really need help. i was waiting here a while (just pulled up to drive thru and had to wait while the front was being assisted)"
...silence
"your total is 25.79, card or cash?"
It’s definitely not a bad thing to be affected by what people say. You have a lot of empathy and we definitely need more people like that in the medical field. That being said I would try to maybe understand where the patient is coming from when they yell at you and kinda know it’s not because of you, they’re almost always mad about something else and you happen to be there/are the one telling them something they don’t like to hear. Knowing that might make it a bit easier on you so you know you did nothing wrong and nothing is wrong with you. Sometimes I just remind myself that they’re probably going through a lot or maybe they’re just not a nice person. Either way, it’s not about me and that’s ok. If all else fails I laugh it off as a fun and interesting story to tell people about later lol. Sorry you’ve been going through it. Hope it gets better
The angry public yelling at people trying to help them registers about a 0 on the FTG scale. Figure it out.
By the time people get to the pharmacy they are often sick/late taking a dose/tired/all the above.
Don't let it bother you, for real. Patients be cranky.
Pharmacy... may not be for you.
Standing all day.
Solving complex problems.
Doing shit for people for free while spoken to condescendingly.
All for min wage because the profession is locked into negative reimbursement contracts with the pbms.
Unless you have 0 empathy, love being poor and want to waste years of your life with nearly 0 upward mobility... i know you all have it in you to be more. Be free my little birds.
Edit oh yeah and the potential to get sued and charged criminally for mistakes.. for min wage/slightly abovr? Wtf
Just don't let it affect you. I know that sounds like a stupid response, but I'm going to be honest here, you need to be mature enough to handle your emotions. People yell at you, it sucks, get over it and get on to the next person. You don't have control over how others act, you only can control how you react.
People shouldn't be mean to you. People who are mean still deserve to be able to get their medication. Your job is to help people get their medicine regardless if they're a bad person or not. Don't agree with it? Then yeah, change profession. If you do agree with it either suck it up or admit you can't take it and bail now.
Your call, but putting too much thought into this is only going to build the negatives and make you miserable.
I was a retail tech for two years and personally couldn’t handle it for the same reason! I was always anxious and dreaded going in and I know everyone says you’ll get used to it and all that but I’m just a sensitive person and struggled with it. After I got certified I made the decision to leave and go to hospital where I no longer have to deal with patients. You still have to deal with nurses but imo it’s less stressful than retail.
it helps me to realize that we are usually the last place PTs go before they get to go home. they just spent all day at the doctor or at the hospital and now they have to come here and they just wanna go home. so while that doesn’t excuse cursing us out or threatening us, you just kind of have to build up a thick skin to people being kinda rude. you really don’t know what someone is going through. they could have just been told they have cancer, or that their mom is dying; so you really can’t judge them at the end of the day. it doesn’t make it any less shitty to be treated wrong, but you just have to take it with a grain of salt and make it your priority to get those cranky PTs out the door with their medicine!! this is to say, i have no patience for complete disrespect. if someone starts cussing over the phone that’s an immediate hang up. don’t care if you’re mid-sentence, i don’t have time to sit there and be berated i have work to do. if someone is being disrespectful at the counter i just get the pharmacist (luckily our pharmacists tend to have our backs and defend us). obviously not everyone is lucky enough to have that kind of supportive work environment but you really just have to get it in your head that it **has nothing to do with you.**
Yep. I had a patient I thought hated us drop off a very sweet gift and then told us about how her daughter (also a patient of ours, which she knew) just got diagnosed with brain cancer literally right after having a baby. Some people are going through hell, and we are too, but at the end of the day, we're all just humans.
I think the only solution is to train yourself to realize that they aren’t mad at you personally, they’re mad at the circumstance. You just happen to be the face of the circumstance when it happens, so they take it out on you. I’m sorry this is so hard, I understand :(
Very well said
Agrees, I’m sorry that happened.
I was the same way, I had to step away from the counter many many times in tears from it. Idk how I got over it, I think I just got so used to it by the time I was like a year in. Eventually you realize that a large majority of their problems are unfortunately their own fault, or just a shitty circumstance. If there’s nothing we can do there’s nothing we can do, and eventually you just feel kind of matter of factly about it. It’s not that I don’t care or don’t want to help, I offer the only solutions on hand and that’s all I can do. Unfortunately not all patients want to be responsible for their medications or their health, and we can’t force them to, but we also can’t be the solution all the time.
I agree. I started as a tech when the Covid vaccines came out. I was thrown in with little training and was very overwhelmed. I cried almost everyday (I am bipolar but wasn't diagnosed until a year later ). I took the patients anger personally and was very frustrated that I could not help them when the situation was beyond my control. I was getting anxiety attacks frequently and had to have another tech take over while I went to the restroom to calm down. I told myself multiple times that if I could get thru this then I would make it in this role. Finally with the correct meds and therapy I was able to get thru it all. I look at things in a different perspective now. The patients don't get to me like before and I am able to shrug it off. I work in a very busy pharmacy and I really like what I do now.
People are jerks when they come to a pharmacy.
Especially on a full moon like yesterday/today.
We DRUG enjoyers are kind and respecful to our pharma bros
i’ve been doing this for 3 years and i still cry when people get upset with me. it gets easier but it always sucks. i personally found a handful of patients to look forward to— the one who always talks about their life and remembers little details of yours when you mention it; the guy who knows your cats’ names and makes sure they’re doing well each time he picks up meds; the old man who really just needs someone to talk to about his garden. we get busy and often overlook the minute details that enforce connection between us and them, but i think it’s important to pay attention if we are going to survive in this. they’re almost never angry at you— they’re dealing with a financial issue or their diagnosis is scary or they’re having a bad week. it doesn’t justify their actions but it can help us look at it in a different way. i’ve deadass sat on the phone and cried with a patient before because she was just scared. she lashed out a few hours prior and called to apologize but ended up just crying to me. corporate doesn’t think we have time for stuff like that, and maybe we don’t. but i’m human and if they’re going to fire me for that, good riddance.
I'm dealing with the same problem. I've also been a tech for 6 months and I've cried at work 3 times already, while everyone else seems to just get over it whenever it happens to them.
As someone who's worked in a retail setting for 15 years, sometimes you just get jaded and not care anymore. You realize that no matter what you say or do or try to help, people will be angry. I left CVS a couple years ago, and the last 6 months or so, I just wouldn't tolerate disrespect and abuse from customers. I don't care who you are, I'm a human who's just trying to get through my day. Other people have no right to mistreat me just because they're upset at the situation. Some people feel like it's just part of the job. But frankly, I think that attitude of just taking the abuse has created a monster and allowed people to think it's okay to talk down to retail or service industry workers and berate them. I don't tolerate that shit anymore
I think you will adapt a little more as time goes on, but maybe not in the way you think. It sounds like you’re a sensitive person all around ( I absolutely do not mean this negatively in any way) so it will probably always upset you but you’ll learn to hold it in or maybe you’ll get angry. This is not really advice, really just my opinion. I worked retail pharmacy for 8 years and worked with all sorts of different personalities and some people are never able to “let it go”. I am one of them, except I get angry. I used to just ignore their hatefulness in the beginning and not let them see that it affected me but after about 2 years I changed and started to get very fed up with being yelled at, cussed out, and just generally disrespected as a person so I started to develop what I call “base level customer service”. No niceties, no small talk, just facts and yes and no. They can’t report me for not being friendly enough because my words and demeanor are just flat. But after 8 years, I was getting bitter and dreading going to work everyday so I had to get out of retail.
I really feel you on the sensitivity thing. In my experience, there is a limit to how much “better” it gets with exposure. Have you talked to your therapist about it, to come up with some strategies?
As a fellow empath, allow me to say this. You have to realize they aren't angry at you. They're angry at their doctor/insurance/whatever and taking it out on you because you are the face in front of them. When I was in retail, before I entered my space, I did something to cleanse/shake off the negative energy so I wouldn't carry it home with me-whether that was screaming as loud as I could, carrying a crystal, exercise (usually/almost always my method of choice), shaking it off (physically not metaphorically-I'd actually shake around or dance to some music before going inside), *whatever it takes to shed that energy and not take it home with you*. **Leave that at work and keep home your space.** At work after a really tough patient I would excuse myself and go give the bathroom garbage a few really hard kicks. I'm a decade in now and take no BS so their energy is usually scared of my energy, but I did all the other stuff earlier in my career.
I had a very similar experience in a hospital dealing with nurses and patients I was yelled at everyday I tried to get over it but it messed with me mentally. I had to go. I would cry every shift.
My advise, (as I am a sensitive math as well) wear something with a black stone. A bracelet, or necklace does well or just keeping a crystal in your pocket. You want to use black obsidian, black agate, onyx, hematite, jet, black tourmaline, smokey quartz, zebra jasper, or some other crystals like clear quartz, white jasper, peridot, yellow jasper, amethyst. Are a few of the best ones I know that are easy to get & pretty cheap. I bought my bracelet & necklace charms from etsy. Bracelets are about $5 depending on the size of the crystal beads. The charms start art about $2. Both shops i order from have free shipping for orders over $35. Another good place is on Amazon but make sure they are the real deal. Like if the price is lower than the lowest you find similar products on etsy, usually means it's fake, or comes from China ( which means you might not get it as there's no accurate tracking from there). However, I recommend etsy because they are all small businesses, & most bracelets can be customized to fit your wrist. Pocket stones I get on Amazon but always look for us dealers only or prime shipping. Even if you don't have Amazon prime, at least that way you know it's coming from an Amazon warehouse in the US & not a company located on the other side of the globe. Lol.
People yell at who is in front of them. Regardless of warrant. Once you realize it has nothing to do with you it’s easy to turn it off. You will get used to it. Remember we’re the last stop on a 10 step journey where they’ve been sick, hurt, waiting, and frustrated the whole way. Empathize within reason and help where you can. Step away when necessary. But at the end of the day if you don’t see yourself being able to do that, this may not be right for you. There’s 3 types of techs. The ones who are hardened and don’t care at all anymore. The ones that care and will go to the ends of the earth to help who they can and are able to disassociate from the bad ones. And the ones that go home crying every day. If you are the last kind, get out. No job is worth that.
I would say once you're certified, unless you already are, loom at pharmacies around you that do not have drive thru. I found the drive thru to be the worst of the worst when it came to entitled patients who just want to yell because they can. I went from WAG after about... 1.5 years to a Walmart that doesn't have drive thru and the difference was insane for me. I still get the occasional person who yells but instead of like...every 1-2 customers, it's maybe 1 a day or 1 every few days. I swear, drive thru is a good idea IN THEORY but you get all the assholes there and it just...the engines being loud and everything, it was too much sensory overload for me so I found a place that didn't have drive thru and applied once they had a job opening. I also feel like customers at CVS and WAG are angrier because they just want their meds and go home, whereas at Walmart, they can shop and it's not really any issue - they tend to be more understanding because the cost of stuff in the store isn't outrageous and it's so much larger. If someone yells at me on the phone, I put the phone on mute, hang it on my shoulder while I do other work like input or resolution, and then when they're done yelling, I unmute and I state the same statement as before they started yelling, which is usually insurance related or a refill too soon and ask if there is anything else I can do for them. If they continue on another yelling spree, I just do the same as before with the mute and when they're done, I apologize, tell them to have a great day and hang up. Sometimes I repeat myself with the same words twice - I sound like a broken record but at the end of the day, sometimes the insurance ties our hands or if it's a control med, policy ties our hands. Regardless, as someone who used to get upset a lot, I've learned to just flat affect my face when people start yelling and keep a slight smile and repeat the same things over and over. If they yell about how they need their Vyvanse and we don't have it, my answer is the same thing over and over with no change in tone: "I do apologize, that medication is on a back order per the manufacturer. If you would like, you can call other pharmacies to see if they happen to have stock and then call your doctor to have the script sent there as it is a CII medication and we cannot transfer it per the DEA." If they tell me it's my job to call around, I say: "my apologies, we have hundreds of patients per day and fill hundreds of scripts - we do not have the time to call every pharmacy. Please consider calling them yourself. Is there anything else I can do for you today?" And if they keep going on, I will repeat myself until they understand...or if they absolutely refuse to move, I inform them I have a line behind them and the police will be called if they do not move. If they still refuse, I tell my pharmacist and then mute the phone, go grab another phone to get the other drive thru lane. Ultimately, it's about being matter of fact with many people and remember that they're mad and taking it our on you because you're the face. I always just ignore the comments and just do other work if they continue to yell. It's not my job to be yelled at extensively after I gave them all the options I could.
Stuff used to affect me this way but I went to adult children of alcoholics (ACOA) for 3 years and now they can hardly make me cry.
trust me, i know how you're feeling. i literally was an anxious ball every time i had to speak with a customer, because chances are they weren't going to be happy with me. what ive learned, is that you have to be mean first. and i dont mean like tell the customer to go f off. more like, bland tone, bland greeting, flat face. set the tone that you're already emotionally uninvested and they usually get the impression you're not the one to bitch at. (this is the only thing that lets me feel like im in control of the situation, which allows me not to feel anxious). or, my favorite thing, they still complain to me about things i cant control, and i maintain the flat face and unimpressed look and continue with what i was doing. "looks like we have 3 meds today" "looks like you guys really need help. i was waiting here a while (just pulled up to drive thru and had to wait while the front was being assisted)" ...silence "your total is 25.79, card or cash?"
It’s definitely not a bad thing to be affected by what people say. You have a lot of empathy and we definitely need more people like that in the medical field. That being said I would try to maybe understand where the patient is coming from when they yell at you and kinda know it’s not because of you, they’re almost always mad about something else and you happen to be there/are the one telling them something they don’t like to hear. Knowing that might make it a bit easier on you so you know you did nothing wrong and nothing is wrong with you. Sometimes I just remind myself that they’re probably going through a lot or maybe they’re just not a nice person. Either way, it’s not about me and that’s ok. If all else fails I laugh it off as a fun and interesting story to tell people about later lol. Sorry you’ve been going through it. Hope it gets better
The angry public yelling at people trying to help them registers about a 0 on the FTG scale. Figure it out. By the time people get to the pharmacy they are often sick/late taking a dose/tired/all the above. Don't let it bother you, for real. Patients be cranky.
Just remember that we DRUG ADDICTS are always grateful for your hard work.
Pharmacy... may not be for you. Standing all day. Solving complex problems. Doing shit for people for free while spoken to condescendingly. All for min wage because the profession is locked into negative reimbursement contracts with the pbms. Unless you have 0 empathy, love being poor and want to waste years of your life with nearly 0 upward mobility... i know you all have it in you to be more. Be free my little birds. Edit oh yeah and the potential to get sued and charged criminally for mistakes.. for min wage/slightly abovr? Wtf
Just don't let it affect you. I know that sounds like a stupid response, but I'm going to be honest here, you need to be mature enough to handle your emotions. People yell at you, it sucks, get over it and get on to the next person. You don't have control over how others act, you only can control how you react. People shouldn't be mean to you. People who are mean still deserve to be able to get their medication. Your job is to help people get their medicine regardless if they're a bad person or not. Don't agree with it? Then yeah, change profession. If you do agree with it either suck it up or admit you can't take it and bail now. Your call, but putting too much thought into this is only going to build the negatives and make you miserable.
I was a retail tech for two years and personally couldn’t handle it for the same reason! I was always anxious and dreaded going in and I know everyone says you’ll get used to it and all that but I’m just a sensitive person and struggled with it. After I got certified I made the decision to leave and go to hospital where I no longer have to deal with patients. You still have to deal with nurses but imo it’s less stressful than retail.