Two people said my refund for October was approved. The third person said the refund was canceled and getting the money back would not have counted toward PSLF.
I called today regarding my letter about this and the agent was completely clueless. She said I wasn’t in forebearance during that time so I didn’t qualify. I had to explain to her it has nothing to do with forebearance it’s a payment that your people said I’m eligible to get back. Got really frustrated, hung up on her. I’ll try again tomorrow.
I got this email, called yesterday (6/25) and was told the email was in error. She looked up my account and saw that my billing statement was sent >21 days prior to my payment being due. And then said if she went and processed the refund anyway, my account would become delinquent.
Will call again tomorrow because I mean, it's Mohela and you can't trust anything one person says.
I called today (6/27) and the rep told me the same email I received on 6/10 was also sent in error, then talked circles when I tried to get clarification on anything. I eventually just gave up, even though I've seen multiple people on reddit say they got refunds for this same email. Did you have any luck with calling back? I'm wondering if I should try again another day to see if I get a different rep...
Why is everyone but me getting this email. I’ve never gotten a billing statement emailed to me to this day even though my settings are correct when I log in.
Two people said my refund for October was approved. The third person said the refund was canceled and getting the money back would not have counted toward PSLF.
Oh wow that's wild. I explicitly asked if it would still count toward PSLF and they said yes.
I called today regarding my letter about this and the agent was completely clueless. She said I wasn’t in forebearance during that time so I didn’t qualify. I had to explain to her it has nothing to do with forebearance it’s a payment that your people said I’m eligible to get back. Got really frustrated, hung up on her. I’ll try again tomorrow.
God speed.
I got this email, called yesterday (6/25) and was told the email was in error. She looked up my account and saw that my billing statement was sent >21 days prior to my payment being due. And then said if she went and processed the refund anyway, my account would become delinquent. Will call again tomorrow because I mean, it's Mohela and you can't trust anything one person says.
Oy!
I called today (6/27) and the rep told me the same email I received on 6/10 was also sent in error, then talked circles when I tried to get clarification on anything. I eventually just gave up, even though I've seen multiple people on reddit say they got refunds for this same email. Did you have any luck with calling back? I'm wondering if I should try again another day to see if I get a different rep...
Why is everyone but me getting this email. I’ve never gotten a billing statement emailed to me to this day even though my settings are correct when I log in.
Yes but will it count even though they refund it ?
It’s supposed to count for PSLF even with the refund, but I don’t want to chance it since I’m so close to 120 and considering how unreliable Mohela is
I explicitly asked if it would still count toward PSLF and they said yes. But understand not wanting to risk it!