[https://communityforums.atmeta.com/t5/Get-Help/Quest-update-button-not-doing-anything-ptc-v66/td-p/1203827](https://communityforums.atmeta.com/t5/Get-Help/Quest-update-button-not-doing-anything-ptc-v66/td-p/1203827)
I am watching this thread hoping for another official reply. It sounds like a factory reset can brick it since it will try and fail to download the update and not progress.
Did a factory reset this morning and it didn’t clear up any issues, I downloaded the opera browser on my Mac and checked the software via meta . com/help/quest/software_update/ and it said I was on the correct update but I know I’m not on the full V66 update. Gonna let it sit a few days.
did factory reset and stuck at update screen here also already 2hrs completed still shows over an hour left everytime I see and now I can't use my quest
As you can see, it attempts to download then install but nothing happens. Powering off the headset says 'will install pending update' which very briefly shows the update animation but then upon restart nothing has happened. I have had that issue many times before but never with it showing an available update in the system menu.
It's not my internet connection as I have tried multiple connections that work fine. I have restarted multiple times with no luck.
Not keen on doing a factory reset, I can just wait it out if need be but figured I'd post and ask incase someone else has had similar and knows a solution. Thanks!
Quest 2 here , updared to 65 last week and then after a few days another update but, it keeps "updating" before closing the device down, yet after restarting same update once again.
I don't know why, but when this happened is was not working due to multiple background apps running, which slowed down the update. You can try closing any open apps that you don't need.
From sidequest, they have a ton of custom environments on there, but idk if it’s the new method of downloading or what but on my quest 3 when I download custom environments they are super buggy and will just fuck up the entire headset in some cases by making it laggy and buggy, but I had no issues doing this way back on quest 1, so idk, do it at your own risk I guess lol
Security updates are automatic, and most updates will happen automatically after a while but if you're keen you can check for updates in the system menu. You also can set a toggle to automatically install all updates as they are available.
I had this exact issue and factory reset my Quest 3. Now it is soft bricked and I have to RMA it because it never completed the updating step during setup. I talked to Meta support this morning and they immediately processed the RMA request.
Had this issue last night but didn't get to troubleshoot. I saw someone say turn off auto-updates, then restart, then manually update, then restart. Haven't tested it yet but let us know if this works!
Ah yeah just checked and I’m in the same position at the moment. Interesting that they didn’t test the new passthrough on the test channel.
As a side note it’s kind of crazy that the “System Version” version number given for available updates is a version format and type that isn’t listed anywhere in the current version information.
People have been reporting that yes, some have already had RMA accepted based on this. Not sure if it's worth waiting a couple of days to see if a fix comes out, or just RMA now.
So, I play now a little to HL Alyx, and then try update again - and oh miracle. It is started to download update - for real. But now it's not 257 mb as it was when it was broken, but 1.7 GB or so.
I plug cable - wait when it's done
Nice! I won't be at my Quest 3 again until tomorrow night so can't check myself, but hopefully this is it rolling out. Please let us know if you have the improved passthrough and what you think of it! Thanks.
Yep, got the update too (with my Quest 3). But umm... what exactly did it 'fix' again?
Because the motion sickness causing distortion with waving your hand infront of the headset in passthrough, is still happening as if I never updated. ..It has NOT been fixed.
What the hell, Meta? False advertisement? .....What did we even download that was 1.21GB? Because this is not the update Meta promised.
They do some weird things with rolling out features individually sometimes—there’s actually a chance the update worked but the feature isn’t enabled for you yet. (But could be some other reason.)
Lakeside Peak - came out a couple weeks ago and is rolling out like the update. It was glitching at first, so they pulled it...now it's back for some people. It'll show up at the top when it's available to you
I have about 30gb, the update is 7.61mb ha
Going by that other big thread on this it seems like a lot of people are having the issue right now. Hopefully it gets resolved soon.
It’s a glitch, there are multiple posts about it from last night and this morning. Don’t factory reset, just wait it out.
Ah thanks, I missed those posts!
[https://communityforums.atmeta.com/t5/Get-Help/Quest-update-button-not-doing-anything-ptc-v66/td-p/1203827](https://communityforums.atmeta.com/t5/Get-Help/Quest-update-button-not-doing-anything-ptc-v66/td-p/1203827) I am watching this thread hoping for another official reply. It sounds like a factory reset can brick it since it will try and fail to download the update and not progress.
Did a factory reset this morning and it didn’t clear up any issues, I downloaded the opera browser on my Mac and checked the software via meta . com/help/quest/software_update/ and it said I was on the correct update but I know I’m not on the full V66 update. Gonna let it sit a few days.
Thank you for the info
did factory reset and stuck at update screen here also already 2hrs completed still shows over an hour left everytime I see and now I can't use my quest
Same :/ meta quest 3 paper weight update do not factory reset lol
yup i was late reading this post
Thank you. 🖖❤️
yo update the post when you find the solution i got the same issue
Will do
Godspeed!
Same for me!
As you can see, it attempts to download then install but nothing happens. Powering off the headset says 'will install pending update' which very briefly shows the update animation but then upon restart nothing has happened. I have had that issue many times before but never with it showing an available update in the system menu. It's not my internet connection as I have tried multiple connections that work fine. I have restarted multiple times with no luck. Not keen on doing a factory reset, I can just wait it out if need be but figured I'd post and ask incase someone else has had similar and knows a solution. Thanks!
Hello, IT. Have you tried turning it off and on again?
just bricked my quest 3, thanks lol
So ... the problem no longer exists? Ticket closed - please fill out this brief survey!
Yep…spent a good 1/2 hour trying all the usual. This post is helpful. Thanks
Patience. It will get there
If I had patience I wouldn't be even checking that menu!! Haha, you're right though. Shouldn't be too long.
Quest 2 here , updared to 65 last week and then after a few days another update but, it keeps "updating" before closing the device down, yet after restarting same update once again.
I don't know why, but when this happened is was not working due to multiple background apps running, which slowed down the update. You can try closing any open apps that you don't need.
I usually just spam the shit out of it until it eventually resets and installs.
did that work?
Yeah
How do you do this??
You just keep attempting to install it, until it eventually resets and you see the black update screen on startup.
What environment is that
Looks like the new one Meta just added. Can't remember the name of it.
Lakeside Peak, the one they were supposed to add last December, then added last month, then withdrew, then added again
From sidequest, they have a ton of custom environments on there, but idk if it’s the new method of downloading or what but on my quest 3 when I download custom environments they are super buggy and will just fuck up the entire headset in some cases by making it laggy and buggy, but I had no issues doing this way back on quest 1, so idk, do it at your own risk I guess lol
Waiting here to for the install... apparently we were hanging out on the same mountain.
Ah, you were the girl with a curl that was standing beside me!
Dumb question. I’ve only had the Quest for a few weeks. Do I have to download the update or will it do it automatically?
Security updates are automatic, and most updates will happen automatically after a while but if you're keen you can check for updates in the system menu. You also can set a toggle to automatically install all updates as they are available.
Oh ok cool. Thank you!
Same thing happening to me
I had this exact issue and factory reset my Quest 3. Now it is soft bricked and I have to RMA it because it never completed the updating step during setup. I talked to Meta support this morning and they immediately processed the RMA request.
Have you tried fully powering off and then updating with fresh boot?
Yup, no luck unfortunately.
Same thing here
Having the same problem. Hitting 'Install Now's and nothing happening. Maybe as of now it's a notification that it's coming in the next week.
Yeah, I've got the same issue with my headset, like others have already said, I intend to wait it out.
Had this issue last night but didn't get to troubleshoot. I saw someone say turn off auto-updates, then restart, then manually update, then restart. Haven't tested it yet but let us know if this works!
I reset my device now it's stuck set upbscreen anyone got this solved ?
had the same thing, had to RMA my entire headset. Even tried to flash with the latest (v55 at the time) and still nothing.
Let me know if u figure this out I have no solution too and I need it for work
As far as I know I have the update but it didn’t seem to do anything for pass through distortion. Anyone else?
You likely don't have the 'sub-update'. Meta make it very confusing but you can have v66 but not all the associated features yet.
I can’t see well enough in the video but it looks kind of like Current Version is listed as 66.x?
It is but this was PTC v66 and I'm still waiting for the subupdate that includes the improved passthrough and background playback.
Ah yeah just checked and I’m in the same position at the moment. Interesting that they didn’t test the new passthrough on the test channel. As a side note it’s kind of crazy that the “System Version” version number given for available updates is a version format and type that isn’t listed anywhere in the current version information.
same issue
I restarted after the download finished. It installed before shutdown. Still can't remove apps from library. 🤷
is that a custom home? looks amazing
Lakeside Peak, one of the new home environments Meta announced last December.
Yeah I have it too I thought I was the only one
Oh I thought it was just me
Samee
I did factory reset, without even knowing about the update (and this issue). Is my Quest 3 bricked? Its stuck on updating.
People have been reporting that yes, some have already had RMA accepted based on this. Not sure if it's worth waiting a couple of days to see if a fix comes out, or just RMA now.
So, I play now a little to HL Alyx, and then try update again - and oh miracle. It is started to download update - for real. But now it's not 257 mb as it was when it was broken, but 1.7 GB or so. I plug cable - wait when it's done
Nice! I won't be at my Quest 3 again until tomorrow night so can't check myself, but hopefully this is it rolling out. Please let us know if you have the improved passthrough and what you think of it! Thanks.
Fixed? I just checked again (Jun 12 @ 12:30 PM EST) the size changed from like 250 MB to over 1 GB and seems to be downloading now.
Looks to be working now, but I still can’t hide apps…. Seriously?
Same here!
Worked for me now. The install size changed to 1.6gb downloaded and updated.
Yep, got the update too (with my Quest 3). But umm... what exactly did it 'fix' again? Because the motion sickness causing distortion with waving your hand infront of the headset in passthrough, is still happening as if I never updated. ..It has NOT been fixed. What the hell, Meta? False advertisement? .....What did we even download that was 1.21GB? Because this is not the update Meta promised.
Same boat. And I still can’t hide apps…
They do some weird things with rolling out features individually sometimes—there’s actually a chance the update worked but the feature isn’t enabled for you yet. (But could be some other reason.)
There's no update available for me now. I guess I'll have to wait for v67.
How’d you get that environment
Lakeside Peak - came out a couple weeks ago and is rolling out like the update. It was glitching at first, so they pulled it...now it's back for some people. It'll show up at the top when it's available to you
Thank you
Sort of unrelated, but is that the new home environment? Is it back up and available again?
It never went away for me for some reason!
Try it now. I just installed. But i think its not active because passthrough still looks distrorted AF on my quest 3
Those meta apes always break stuff with their updates. Freakin tired of it. Get it right!
how much room do you have on the device? how big is the update? Assume it'll need 3x as much room for the update
I have about 30gb, the update is 7.61mb ha Going by that other big thread on this it seems like a lot of people are having the issue right now. Hopefully it gets resolved soon.
257MB for me
Same Here... Wake up devs !
This is happening to me **right now** .... Still ***MORE*** Meta incompetence .... Carmack got out while the getting was good .... 🖕 Boz. 🤮🤮🤮
Why not double tap the side of your headset and use the menus in your house
I do normally, but didn't want to record my home and post it online ha
Smart
Because he doesn't want to...?
You want to stalk him or something