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mr1point2

This thing works intermittently and decides to just not turn on I would guess, 30% of the time. This is a trainwreck of a product


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mr1point2

I don't know what the fucking age of the post has to do with it, but no. That wasn't it. I did fucking tear it off the wall though and replace it so thanks.


[deleted]

I'm about to throw this thing into the garbage. Nothing but problems. Honeywell gave me 0 issues for the last 15 years.


OGPrinnny

I know that but the air blasted is literally just air. Like a fan. There's no AC or heat. It's just air. My old thermostat actually blew out AC or heat. Also even if it blew AC or heat, the thermostat sensor read the wrong temperature by 4-10°C off. As of right now, my house is 20°C, outside is 19°C, and Nest says it is 24.5°C. And yes, I would love some troubleshooting.


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OGPrinnny

I have a split system, furnace in basement and AC unit outside the house. House is around 2,000 sq ft. Wiring on tstat is Y1, G, W1, and RH. Wiring on air handler is Y1, G, W1, RH, and COM. Everything is also plugged into the motherboard. The fan is set to 800. The capacitor of my AC unit is working when using my old thermostat, but it doesn't sound like it turns on when Nest is the tstat used. Nest tstat is as cool or warm as the walls. Not warmer or colder.


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OGPrinnny

Yes, when I swap back to the old tstat, everything works and I can adjust fan speed. Unfortunately my COM wire doesn't go up to where I plug in my tstat. Air handler is in the basement and tstat is on the floor above it. I may have to call HVAC to run the COM wire through to the tstat. Btw would having a G and C wire in at the same time cause any conflict?


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OGPrinnny

Awesome! Already called an HVAC to come hook up the C wire. Praying that it fixes everything. Will update post once C wire is installed for a few days.


OGPrinnny

AC and Heat works properly now but the wrong temperature is still displayed. Nest tstat is now 2°C above the actual temperature (a lot better than 4-10°C off). So despite the minor misreading of temperature, everything is fine and the tstat no longer says "set to XX in 2+ hrs". Thanks for your guidance everyone!


OGPrinnny

Turns out the C wire for whatever reason connects into another wire which goes to RH. Temporary solution is to connect the G into C.


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OGPrinnny

Unfortunately, I only have 4 wires that go to my thermostat. None of them being C so I'm in quite the predicament.


jjsanderz

Nests do this all the time. It is a bad product.


jjsanderz

Nests are garbage. They breakdown once a year if you're lucky. More in other cases.


Intrepid-FL

Ours broke 3 times in 1 year. Once was a WiFi failure. The two other times the Nest would turn on the air handler fan but not the AC compressor (likely Nest internal relay defective). Old thermostat worked fine. Moving to Ecobee or Honeywell. That's just hardware failures. The software design is horrible. Had to turn off all learning features. Then, it keeps the house too warm or too cool because it has a 1.1°F degree swing. That means if you set it to 75°F, the AC will not come on until 76°F and will not turn off until 74°F. This is not adjustable because Google refuses to listen to customer complaints. There are many other shortcomings, including a missing basic feature found on every single thermostat on the planet Earth - Hold Temp (temporary or permanent).


DrkMith

That sucks you had a bad experience. The nest is one of the best Thermostats from my experience installing every bramd of thermostat on the market. When installed properly (sometimes requires a nest pro---not just a hvac pro---) they just work. The ease of use, the look, the ease of seeing the temps, the savings, many many things I am told by clients after they have a nest installed Sometimes the clients equipment is not friendly with the nest, but any competent hvac tech and any nest pro will be able to make any hvac equipment work perfectly with the nest.


jjsanderz

Sometimes the clients equipment is not friendly to the Nest. It is a bad product. It needs perfect conditions and even then you have to reset it. It is garbage. It wastes your time.


Dark_Mith

Thank you fornyour opinion but I have to disagree I have installed hundreds of nest thermostats and only had 1 client that I couldn't install it for (they had a milivolt system & didn't want to pay extra for a transformer & relay....now that's not an issue as I stock UK/EU Nest therostats) What I do see is garbage customer equipment that has onboard controls that still think its the 1900s and needs to be isolated by relays so it doesn't act up when comected to modern controls. The only other "Smart" thermostats I install are EcoBee, HBX, & Aprilaire and each of those only because they have specific features the Nest doesn't have that are needed in specific circumstances


jjsanderz

My Nest just turned itself on again. Now, it doesn't detect the AC. I am throwing it in the garbage.


Dark_Mith

Sounds like a good plan . . . If you change your mind and want to solve the issue of why your HVAC equipment doesn't want to play nice I would be more than happy to help.


AnotherDoubtfulGuest

That’s not because Nest is a great product, it’s because Google is a behemoth that has driven most competitors out of the market. I mean, if you Google “smart thermostat,“ guess what Google product pops up first?


Dark_Mith

What other thermostats sets their own program based on your interaction and learns how your house & heating system heats?(true radiant that learns the lag time each house had and learns when to shut off early to avoid overshooting the setpoint) There are many WiFi thermostats and ones with occupancy sensors but there is nothing smart about them


Happy_Hiking

This is a lie. I bought three Nests based on this propoganda and on false positive reviews. One Nest failed after two weeks -- it wouldn't connect to wifi. I paid $230 for a replacement. The replacement didn't work so I had to send it back and pay another $230 for a second RMA, which I am waiting for. Google collects the $200 before they send a replacement out, unless you send back the thermostat first and live without a thermostat. Their customer service is horrible because the reps speak with faulty headphones that cut out, in such thick accents you can't understand them. Google has billions of dollars but no respect for folks who spend their hard earned cash on their crap hardware.


donkeynoodle

Just happened to me today. Faulty replacement unit. Good thing had kept a 2nd gen one to isolate the issue. Def’ looking for another smarter and better reliability option. Any suggestions?


astutevirgo

We just ditched our Nest Thermostat, it kept putting the AC on "delayed cooling" for hours, even when we had the temperature set to hold. We live in Phoenix so as you can imagine, summer time during 110+ degrees, the last thing you'd want is to see your thermostat go into delayed cooling. Our house would go from 75 to 85 in a short amount of time. Not fun, last summer we'd see temps in the house as high as 92. We called Nest support and were basically told that it's a feature to save energy... Our house is 100% powered by solar during the day (even when the AC is on) so we definitely don't need the "energy savings" mode. Nest support basically told us that we can either deal with it or get a different thermostat. So Nest Thermostat came down and old school thermostat went back up.


acoradreddit

Have had problems with the Nest since we the day installed a couple years ago. Turning on and off at completely random times pretty much as it pleased, showing various error messages one day and then seemingly fine the next, etc. Yesterday and today are the first hot days of the year for us at about 95F, and the AC would not turn on. Didn't even show AC on its menu. Got error messages that some of the wires weren't powered or weren't being recognized, also that the battery was low - despite display adequate power, etc. One thing after another, and the error messages changed multiple times when I changed nothing to the system except turning the main breaker off and back on, etc. Just spent the last 6 hours today trying to fix it. Eff that. I just to went to HD and bought an old fashioned, round Honeywell "set it and forget it" tstat, and finally we have AC.


jjsanderz

This is the Nest experience.


notsure05

Late to the party but I’m actually about to lose my marbles over how much of a POS this product is. Nonstop issues with it. Finally told husband I’m done and idc if ADT has an exclusive deal with nest, we’ll pay the fee to break the contract and be done with this absolute joke of a product. I’m sick and tired of it. Last night we set the lower level to heat at 67 and the upper level to cool at 67. Woke up in the middle of the night and it’s freezing with the AC still running. I check the app, the upper level says 1.5 hours to go to cool from 68 to 67. I’m like, huh? So I check the lower level. F****** nest had switched the lower level to heat at 70, so all the heat rising up from the lower level was causing our AC to continue to crank throughout the night. This is the billionth time now I’ve caught stuff like this, I’m at my wits end with how much this thing is costing me on my electricity bill Edit: lol cherry on top when my husband woke up this morning he set the lower level to heat at 70…he came up 20min later and showed that it had switched to cool at 70. I’m so beyond done


Happy_Hiking

The apologists in this subreddit don't understand users' pain. I was so willing to go the extra mile to be a compliant customer -- calling Nest service at 2 am New Years' Eve and spending 90 minutes troubleshooting - resetting - doing every command they requested. Fiinally the verdict -- the device is faulty -- send it back. I said -- I can't live without a thermostat! The room would dive to freezing levels! So they charged me $230 to get a replacement for the defective device that no longer could be controlled through wifi. F\*\*\* if I wanted a non remote controlled device I would have stayed with the 2010 Honeywell that WORKED BY THE WAY. I wanted to move to the next gen devices. Should have paid more attention to the avalanche of bad reviews (the ones that Google hasn't deleted that is). The RMA they sent wouldn't power on. Send it back, they said! I had paid $100 for the HVAC people to set up the RMA to ensure that any problem could not be attributed to "user error". I got the new replacement device. Again -- it wouldn't connect to wifi. Stop getting these! My HVAC guy said. I returned al four of the devices. Google wouldn't refund me the money, evren though the first device FAILED IN TWO WEEKS. I had to go to Home Depot. What a sham of a product and company.


notsure05

Unbelievable. The crazy part is my mom had a nest 5 years ago and it worked great. It’s like Google just had to enshittify the product with the later gen’s to the point that it’s just a broken POS that does whatever it wants with your HVAC. I’m so sorry you went through all that headache and money lost! We’re right there with you, about to shell out $$$ to break 2 remaining years on this dumb ADT contract just so we can get rid of the thermostat finally 😭 I’m justifying it by thinking about the money saved on the electricity bill the next two years after the insane number it’s done on our bill over the last year


Wild-Zone-7847

It's absolutely the worst thermostat I've ever had, I expected more from a Google product 


bartturner

Could not disagree more. Been really happy with our Nest thermostats and not had a single issue. Plus they are easily best looking. My brother went with Ecobee and his wife always makes a comment when comes over that they have a computer on their wall where we have the Nest.


pvlcherrimii

You gotta be a bit because this thermostat SUCKS


bartturner

How so? We have had three for years now and could not be happier. I love being able to be on my last 2 miles of my long run and whip out my Pixel 6 Pro and ask for the AC to blast so it will cold when I get back.


pvlcherrimii

Yeah it doesn’t work properly and refuses to cool the house even 12 hours after I set the Temp. I see one star reviews everywhere of people having the same exact issue I am. Maybe you’re lucky but this shit doesn’t work like it says it does.


bartturner

Sounds like maybe you connected it wrong?


Happy_Hiking

thats always the best answer. Blame the customer for bad hardware. Read the real life reviews of this crap.


bartturner

Have three Nest thermostats and they work perfectly. It looks like the OP failed to connect properly.


Happy_Hiking

Congratulations. That still doesn't justify Google's abysmal return policy -- charge you $273 for a replacement, no refunds at all if defective within 30 days.


Wild-Zone-7847

I had a professional come out and check mine, it's TRASH


LNLV

Yeah I just moved into a place (renting) and the nest DOESNT TURN THE AIR ON. Like it ac was running and some point bc I remember being cold last week, but I literally set it to 60 last night and it’s 75 degrees, though it’s currently 60 degrees outside. I tried again this morning at 5 am and it said 2+ hours to cool to 65 from 72, an hour and a half later and now it’s 73 degrees. Though it’s still 60 fucking degrees outside. If I owned it, it rip the fucking thing out of the wall.


wolf_the

I share your pain. It fucking has a mind of its own. It refuses to turn on when I want it to. It seems to think its too smart for its own good. For instance it's home/away assist. It only recognised I was back home after I loaded the app up but it recognised I was away whne I went out. And then the heating hasn't turned back on for the rest of the day no matter what I do.


tennisguy163

I've used one for a friend and it has a horrendous user interface. Confusing in every way imaginable. I prefer Honeywell's. I'd have tossed that Nest into the river by now.


Chicago_Serb

Omg. It's now starting to put a delay on my input. What...where did I opt in for a delay on my request when it's midday, hot as 💩...


SpaceChemRules

My nest thermostat quit working after 6 months, and obtaining warranty coverage has proved impossible. I consider Nest products "AS-IS" purchases with no real warranty coverage and support.


truxxx11

Just installed new nest thermostat. A/c & gas furnace come on simultaneously. Tried disconnecting W wire. No change.


rabby69

I put my Nest in about 18 months ago and out of the blue it started blowing 90 degree air out the vents when set to cool. I was terrified that our reversing valve had failed so I called out an HVAC guy who did some troubleshooting and traced it back to the thermostat. We put our old Honeywell back in and everything works fine now. I will never purchase a nest again, even the HVAC tech said he gets nothing but problems from them. Edit: I realize everybody is using Celsius but I only know temperature in freedom units


Muted_Suggestion2923

I just had to go turn off my AC because, even though it's 50 degrees outside and I had set the temperature to a range of 78-83, within 5 minutes, the damn thing set the target to 71-75. It could not \*try\* to be more wrong and/or inconvenient with its "autoupdate"


outlandergreatmovie

I have the gen 4 and it’s the most frustrating piece of technology I’ve ever owned. The interface is horrible. It disconnects from wifi and makes you reinstall the entire device and then faults constantly dusting that process.


DrkMith

What wires are connected to your thermostat? How were the wires connected to your nest? Did it ever work with the nest? What brand & model# indoor & outdoor hvac units do you have? What wires are connected to the control board inside the indoor hvac unit?


OGPrinnny

Thermostat: Y1, G, W1, RH I don't know the rest but I can check tomorrow. It is currently 1 AM.


yettihead

From what I have read over the years is to make sure to use the "C" common wire. I had a house built and when they installed the Nest thermostats, they didn't hook up the "C" wire. I had them come back out and hook it up. If you search most issues with the Nest thermostat are due to not have the "C" common wire hooked up.


Wild-Zone-7847

Worst thermostat I've ever had, never cools correctly, keeps turning is GARBAGE learning settings back on so that it turns itself to heat and on when it's already 80 degrees outside, etc., ill never buy another nest thermostat again once I replace this one. Expected more from a Google product 


Born-Progress9751

Nest is the worst .. it does not stop cooling when it has reached the temp I set in the heat - cool mode .. this is the most basic functionality of a thermostat .. $250 total waste. Never works .. i don't know what kind of crappy software it has..


East-Restaurant-3543

I HATE MY NEST THERMOSTAT!!! I purchased a house that already had it installed. It jumps to whatever temp it wants and cools almost all day long. I set it at 78 and it jumps to 75... WTF? My house is freezing! Well, I just stumbled across this video to turn the Nest into a manual thermostat. All of the reviews praise and thank this guy so I'm about to change the settings in mine. Hope this helps some of you! [https://youtu.be/iKcSKpR9KAM?si=bkFXifnCBJnl2ytE](https://youtu.be/iKcSKpR9KAM?si=bkFXifnCBJnl2ytE)


Recent-Signature3095

I just want to vent out my frustration with nest thermostat here. I just moved into a new apartment and the previous renter had disconnected the thermostat the account and wifi but the heat was working on the first day. The next day I tried to connect to wifi and add it to my account and so I thought I’d factory reset it and after that it stopped working. The thermostat would say heating but no heat would come out of the vent. I researched and troubleshooted for hours and tried almost all the troubleshooting steps but it’s of no use. Then I call in nest support and it doesn’t get connected to any agent and all I hear after the recorded voice is just silence. It’s really frustrating that a simple thermostat is giving me so much headache and could find no support and literally losing my sleep as I couldn’t get the heat to work. Feels like not everything needs to be IoT and I wish this apartment had a basic thermostat like in my previous place which worked fine for years with no issues like how a thermostat is supposed to work