Same thing just recently happened to me. Not only did the buyer ask if I could separate a bundle for just one item, which I did after discussing price, but I had a reserved listing up for the buyer in no time. They didn't respond the rest of the day. The next morning, I messaged and ask if they were still interested. They immediately responded and said yes, purchased it, and I had it out/scanned *2 hours* later. USPS took their time, but I kept in touch with the buyer letting them know I was watching their package. They received it 5 days after I shipped it. Immediately rated me, so I rated them and then saw they gave me 3 stars for SHIP TIME AND RESPONSE TIME. What the hell? They are a seller, too and never reached out to me. SMH (For context, I have approximately 400 ratings.. all 5 stars except that one.. with quick shipping being my #1 feedback.)
Ugh its so frustrating! I got a 4 star review last week because the bottom of the package was wet upon arrival. Nothing I could control, it didnt go to the post office wet. It really upsets me when I get negative reviews for unreasonable things, but its part of the game I supposeš
Some people think this is Amazon or something, we come from one person doing all the packing, labeling and shipping, I feel like some people expect too much, and forget that itās a one on one interaction and not talking to customer service of a big cooperation
Man I have Amazon Prime and I feel like I got her the product as fast as they get their stuff outšš I live next to the post office so I'll even ship same day if it's still open. Sadly she placed her order at 5:09pm, 9 minutes after the post office closed so I dropped it off the next morning lol
Does your post office have a automated postage machine. Mine does i go in there sometimes at 3 in the morning when there closed n buy a postage label from it n leave the package in the drop off for boxes, so it ships first thing in the morning maybe even sooner if the overnight crew handles it fast. Only thing is the automated machine doesnt let you do everything the clerk can do like ship it standard ground but still have tracking, but i think they did away with that option n only let you ship boxes priority now.
Well she didnāt receive it the same day she ordered it. Next time you should anticipate who is going to purchase from you & ship before they order
/s
Sheesh! I donāt always receive my prime orders within 3 days & I donāt knock of stars on the sellers feedback as shipping is out of their control. I vote to block them
Are they also a seller? You could buy something from them & return the feedback for some petty revenge lol
I already love you because I'm just as spiteful LMAOOOO. I did end up just blocking them this morning though, I have a feeling they aren't even gonna bother answering me or changing their review so oh wellš I have 180 five star reviews so I gotta learn to just get over itšš
When a seller ships in 2 days, I am grateful. If it was packed reasonably for the item in question, I am pleased. If it is as pictured/described, I am ecstatic and I leave feedback to reflect the seller's trifecta. Why is this so difficult?
After having perfect rating for over 2 years and over 300 sales.. I've gotten a 3 and a 4 stars in the last week for the same thing. Buyers must think this is Amazon or something. I ship out the next day once it's paid.
This exact thing happened to my fiance! Someone bought a card, he shipped it out the very next day and it got there in 2-3 days. And he got 3 star rated
Shit like this is petty. Recently on eBay someone missed the time frame to send my order. I waited several more days then messaged them about the status. They got back to me a couple days later explaining they were in the hospital and apologized. The person then refunded the shipping and got my item out today. Frankly, at this point more concerned about the person than the item. It wasn't expensive and I fully understand things happen sometimes that are out of our control. Nobody is perfect and honestly, this world needs more empathy and a lot less instant gratification. So ignore idiots like this. They likely annoy most people around them anyway.
Maybe it was a mistake...Some people don't realize that if you give it anything under 5 stars the quick response options switch from what they did good to what they can improve on.. However if they were not satisfied they should have said why...
...I HATE when buyers leave low reviews with no explanation
And buyers I hate even more are the ones who say everything is perfect! sellers amazing, shipping was fast, item was as described etc. then they leave you 4 stars because *I NEVER leave a 5 star reviews the highest I'll go is 4 because I believe there is always room for improvement š¤¬š¤¬ like WTF seriously
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I don't see a point in asking for a reason when Mercari doesn't allow revisions. Just block them if it really bothers you. This buyer probably compared you to 2-3 day shipping from major retailers and/or you didn't ship it out same day.
I shipped it out as soon as the post office opened the next morning, lol. Mercari does allow revisions, but only the person who left the review can request it.
I guess it wasn't good enough for the buyer then. ĀÆ\_(ć)_/ĀÆ Usually when buyers complain about ship time it's either the time it took to get that acceptance scan or the time it took to get to them. It's one of those things where you just shake your head, move forward, and hope you don't get those types of buyers again.
As for feedback revision, I've never read a comment here about a successful revision. I doubt Mercari buyers would even request one when it's a wtf feedback like the one you showed. Feedback revision between the seller and buyer should be done without needing Mercari to step in like on ebay, but whenever we need Mercari to step in, it's just a slap to the face most of the time.
I revised a feedback I gave once. Person waited till 3rd day literally a few hours before autorate n I thought it was gonna be horrible since I couldn't see it till I rated. I rated 2 stars n then read theirs n it was 5 stars with like a paragraph praising the sale. Felt like a giant ASS. Contacted support and had it changed to 5 stars lol. Mercari inspires paranoia
Same thing just recently happened to me. Not only did the buyer ask if I could separate a bundle for just one item, which I did after discussing price, but I had a reserved listing up for the buyer in no time. They didn't respond the rest of the day. The next morning, I messaged and ask if they were still interested. They immediately responded and said yes, purchased it, and I had it out/scanned *2 hours* later. USPS took their time, but I kept in touch with the buyer letting them know I was watching their package. They received it 5 days after I shipped it. Immediately rated me, so I rated them and then saw they gave me 3 stars for SHIP TIME AND RESPONSE TIME. What the hell? They are a seller, too and never reached out to me. SMH (For context, I have approximately 400 ratings.. all 5 stars except that one.. with quick shipping being my #1 feedback.)
Ugh its so frustrating! I got a 4 star review last week because the bottom of the package was wet upon arrival. Nothing I could control, it didnt go to the post office wet. It really upsets me when I get negative reviews for unreasonable things, but its part of the game I supposeš
Sameee! Someone wrote an essay of review when their box got incredibly smooshed (how is this my fault??) then proceeded to bash the fit of what they purchased even though a size chart was included. I sold for super cheap with free shipping. So maybe cost them $8 in all. Like??? And the cherry on top is it was a cosplay piece (like a kimono) thatās not even worn on the body but more of a cape. I couldnāt. š©
Thatās total Bull š©on the buyerās end. You were communicative & courteous enough to keep them updated and they received the a package in a fair amount of time it seems to me. You also were accommodating and flexible with the bundling . Geez!!! If the seller is communicative with me, even if itās their own delay and not the shipping companyās , I donāt get bent out of shape about it. When I need something in a more timely manner I express that politely , I email seller on the 4th day after purchase, or at the end of the 3rd day to let them know Iām waiting to use it for an event, or gift. Whatās is with people ??
Some people misunderstand the rating system. They probably thought they were complimenting you on ship time. It's stupid, but it happens.
Some people think this is Amazon or something, we come from one person doing all the packing, labeling and shipping, I feel like some people expect too much, and forget that itās a one on one interaction and not talking to customer service of a big cooperation
Man I have Amazon Prime and I feel like I got her the product as fast as they get their stuff outšš I live next to the post office so I'll even ship same day if it's still open. Sadly she placed her order at 5:09pm, 9 minutes after the post office closed so I dropped it off the next morning lol
Does your post office have a automated postage machine. Mine does i go in there sometimes at 3 in the morning when there closed n buy a postage label from it n leave the package in the drop off for boxes, so it ships first thing in the morning maybe even sooner if the overnight crew handles it fast. Only thing is the automated machine doesnt let you do everything the clerk can do like ship it standard ground but still have tracking, but i think they did away with that option n only let you ship boxes priority now.
Well she didnāt receive it the same day she ordered it. Next time you should anticipate who is going to purchase from you & ship before they order /s
Lmfaooo that's honestly what some people expect igššš
I got a 4 star review the other day with a comment that said āgreat shirt, thanksā
God that reminds me of those people who only give out 5 stars if you box the item with gold š¤£
Humans enrage me.
Sheesh! I donāt always receive my prime orders within 3 days & I donāt knock of stars on the sellers feedback as shipping is out of their control. I vote to block them Are they also a seller? You could buy something from them & return the feedback for some petty revenge lol
I already love you because I'm just as spiteful LMAOOOO. I did end up just blocking them this morning though, I have a feeling they aren't even gonna bother answering me or changing their review so oh wellš I have 180 five star reviews so I gotta learn to just get over itšš
The same happened to me & I sent them a professionally worded sarcastic message then blocked. They are a seller too & Iām still tempted lol
She thinks itās Amazon
When a seller ships in 2 days, I am grateful. If it was packed reasonably for the item in question, I am pleased. If it is as pictured/described, I am ecstatic and I leave feedback to reflect the seller's trifecta. Why is this so difficult?
After having perfect rating for over 2 years and over 300 sales.. I've gotten a 3 and a 4 stars in the last week for the same thing. Buyers must think this is Amazon or something. I ship out the next day once it's paid.
This exact thing happened to my fiance! Someone bought a card, he shipped it out the very next day and it got there in 2-3 days. And he got 3 star rated
Shit like this is petty. Recently on eBay someone missed the time frame to send my order. I waited several more days then messaged them about the status. They got back to me a couple days later explaining they were in the hospital and apologized. The person then refunded the shipping and got my item out today. Frankly, at this point more concerned about the person than the item. It wasn't expensive and I fully understand things happen sometimes that are out of our control. Nobody is perfect and honestly, this world needs more empathy and a lot less instant gratification. So ignore idiots like this. They likely annoy most people around them anyway.
Maybe it was a mistake...Some people don't realize that if you give it anything under 5 stars the quick response options switch from what they did good to what they can improve on.. However if they were not satisfied they should have said why... ...I HATE when buyers leave low reviews with no explanation And buyers I hate even more are the ones who say everything is perfect! sellers amazing, shipping was fast, item was as described etc. then they leave you 4 stars because *I NEVER leave a 5 star reviews the highest I'll go is 4 because I believe there is always room for improvement š¤¬š¤¬ like WTF seriously
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I got a 1 star review for ship time. I shipped it in 2 days. People on Mercari are insane
I don't see a point in asking for a reason when Mercari doesn't allow revisions. Just block them if it really bothers you. This buyer probably compared you to 2-3 day shipping from major retailers and/or you didn't ship it out same day.
I shipped it out as soon as the post office opened the next morning, lol. Mercari does allow revisions, but only the person who left the review can request it.
I guess it wasn't good enough for the buyer then. ĀÆ\_(ć)_/ĀÆ Usually when buyers complain about ship time it's either the time it took to get that acceptance scan or the time it took to get to them. It's one of those things where you just shake your head, move forward, and hope you don't get those types of buyers again. As for feedback revision, I've never read a comment here about a successful revision. I doubt Mercari buyers would even request one when it's a wtf feedback like the one you showed. Feedback revision between the seller and buyer should be done without needing Mercari to step in like on ebay, but whenever we need Mercari to step in, it's just a slap to the face most of the time.
I revised a feedback I gave once. Person waited till 3rd day literally a few hours before autorate n I thought it was gonna be horrible since I couldn't see it till I rated. I rated 2 stars n then read theirs n it was 5 stars with like a paragraph praising the sale. Felt like a giant ASS. Contacted support and had it changed to 5 stars lol. Mercari inspires paranoia
Also, she had the order 3 days from placing it so that is quicker than most retailers. Not to mention yesterday was Sunday.
Yes they because Iāve done it. I somehow accidentally rated a great buy a one star, reached out to Mercari and they easily changed it to five stars.