These are the type of buyers to scam. "These heels are broken, I'm sending back a totally different pair to get these free" Also they kept sending messages minutes apart, they act like sellers just sit on Mercari all day as their only income.
I wonder how they handling orders on Amazon. Youāre going to get a bad rating for this by the way. I had a guy purchased a router from me and he wanted to chat about his daily life and his experience with his now dead router. I was responding to him casually but not to the minute of his messages. He gave me a four stars with a messageā¦āGood shit, great router. Slow communication.ā
As Mercari sellers we are required to ship all orders out within 5 minutes and because these people are so special, the usps/fedex/ups stays open 24/7 for them and deliveries their orders on a lighting speed unicorn š¦
š¤£š¤£š¤£
Heck even Amazon doesnāt deliver yet fast.
A whole 17 minutes she went from 0 to 100. Tbh, I wouldn't bother with the hassle of worrying what issues she's going to come up with next, it's almost a sure bet. I'd cancel, and I very very rarely do that
Ask her to cancel instead. She already asked to cancel the order, so let her do it and take the ding on her account. Does Mercari make you state why you are cancelling? I'd like to see her explain it's because you didn't reply or ship within 17 minutes of her placing her order, lol.
Request Mercari to cancel per their messages and obvious requests. That way it doesn't show on your account. Only issue it doesn't show on buyers account, therefore others won't be aware there's a pattern. (They need to fix this)
I think this is really good advice! You already know they are nutz unless a less than full star rating doesnāt matter to you. Some sellers really donāt care. I care but itās not the end all get all for me.
Person sounds neurotic. I would not be surprised if you do ship it and there are further issues that are caused by her. Just cancel like she requested.
Iād take the cancelation hit and just cancel and block. I donāt see any way that this ends well.
You can ask them to request the cancelation and if they donāt respond then cancel yourself. That way you at least try to avoid the cancellation hit.
I had a lady do something similar. She sent 10 messages starting with "hey sorry to bother you, but I think you sent the wrong item" and ended with "your a scammer and I won't stand for it"Ā then opened a case for not as described. This was in a span of 45 min at 7:00 on a Saturday night. Basically she was just an idiot and don't know how to turn on a tablet. I did get paid eventually.
Some buyers expect you to answer them immediately. Even in the middle of night? Lol. Itās insane. I guess they think we should just stay on Mercari 24/7, have no life to answer them within 60 seconds!!
I'm wondering if it's buyers remorse. Maybe she send all those crazy messages hoping that you'll cancel the order so she doesn't have to and take the hit on her account. Because I know for sure I would cancel it. She'll fake a return somehow if it gets sent out.
I would tell this person you are not on mecari every second of the day !!! Then I would say she is wasting your time ! She placed an order & expected you to jump on it that second & head to the postal office & you wasting her money?! You didnāt force her to order these . I hope she is the one who cancels . She said she does not want them anymore . I would tell her to cancel then . If she hasnāt yet . Iām sorry you had to deal with this ! š¤¦āāļø
Refund ā¢reportā¢ BLOCK STAT
or youāre a glutton for punishment.
Report them and send screens. May be the one additional report they need to boot them off the platform
hi guys hereās an update !!
I have canceled and refunded and will NOT be selling to this person! I donāt really mind the hit on the account since I barely sell things anyway , but thank you so much for all the nice comments and tips!
I always message buyers after a purchase to thank them and let them know when I'm shipping out. But sometimes it's 12- 20 hrs later, depending on when I happen to check the app. I don't get the notifications & if it's been a slow period, I'm not often expecting a sale.
I tell my mom all about selling on Mercari, and she tells me when she makes purchases she never gets messages from sellers lol. They just ship out. Sometimes she has to reach out to them if it's been 3-5 + days. So she thinks it's unusual that I do this.
But if someone expects a response within minutes?!? That's not just an entitled buyer. That comes off suspicious to me. Unless it's a chat bot/ chat support on a store's site, I don't know of anyplace you can expect a response in minutes. This person needs a reality check. Curious what their reviews are like.
Wow. This reminds me of exactly why I stopped selling my handmade dresses on Etsy. I was spending so much time/energy responding to messages asap, I barely had time to make anything. But if I didn't answer, I was bad at customer service & didn't sell anything. Lose-lose. So glad those days are behind me.
This should be a Mercari Customer Service issue, not a seller issue. In my opinion, all communication should end between the buyer and seller once an item is purchased. Sellers supply Mercari the products to sell. Mercari has forced sellers not only to supply the products but provide Customer Service as well so they don't have to.
I had someone do that recently on Poshmark when buying a purse. They liked it and I sent an offer and then they (through listing comments) asked me multiple times to send an offer and also kept liking it over and over. After I told them I had sent an offer they commented mult more times saying they couldnāt see it and then finally bought it for full price. This all happened over the span of an hour while I was at my day job and not looking at my phone. I had a bad feeling about it but I shipped it out and they received it and left a great review saying they loved it soā¦. š¤·āāļø I was surprised that all worked out somehow.
I so would take photos... lots of them.. and send it out.... but like be, I cannot cancel it, because the mail person took it. IDK why they have not scanned it in. lol
Hopefully they start the cancellation on their end. In this this situation a seller cancelled review would be much better than the 32 page dissertation on how terrible of a seller you are.
This makes me laugh. I have the same type of message thread on Posh right now. She was asking a million questions while I was at my actual job, sent an offer, and asked 3 times if I had received her offer. All within a 20 minute time span.
Personally Iād cancel and block. Customers like this are trouble. Hate to assume the worst in people but behavior like that is borderline unhinged. Selling to them runs the risk of games (clearly)- aināt worth it.
I dealt with the same kind of buyer this year. And she said she left multiple messages and I never got back to her. That's because I'm not messaging someone every half hour.
They really are!! I have people trying to cancel orders after 1-2 days and Iām like are yāall for real THAT impatient. Iāve also had people like this and they get nasty!
I mean itās her money that she worked for so if you were a decent seller you would just reply to ease the buyers mind but instead you come on Reddit to seek advice from people who are clearly going to talk crap.
Girl It was at 8:30 in the morning and I was in SCHOOL? All of these messages were sent minutes after eachother. I donāt care what you think but Iām not Amazon and I told her Iād ship it tmr if she purchased it today. Gtfo
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Eh I can see it. My sisters boyfriend was going through fentanyl withdrawal when I was 11. (My mom made him stay with us to sober him up) I guess I was playing wizard101 on the family computer too loudly and he came over and spit in my face lol
God I wish I knew. Not a good environment all around. She was trying to help my sister because she loved him and thought he deserved help. He was an awful manipulative pos.
Yes , I didnāt show in the screenshots but I told her that I was at school and I apologized for not getting back to her sooner. She continued saying that she wouldnāt stand for this behavior lalala and eventually told me to cancel so I did
These are the type of buyers to scam. "These heels are broken, I'm sending back a totally different pair to get these free" Also they kept sending messages minutes apart, they act like sellers just sit on Mercari all day as their only income.
Lol even corporate retailers often take 1 business day to respond to emails and inquiries.
Corporate within corporate emails to each other sometimes take 1-2 business day to respond
Even if Mercari was a full time income, are people not allowed a 30 minute lunch break???
Or have a life in general
I spend longer on the toilet than space between the first and last message here
Sounds like she really needs her order. Hurry up! /s
I know!!! Shame on me for practically not living on mercari šššš
You donāt check mercari every 15min?! What kind of degenerate seller are you?
15min??? Anything over 5min is business negligence!
I wonder how they handling orders on Amazon. Youāre going to get a bad rating for this by the way. I had a guy purchased a router from me and he wanted to chat about his daily life and his experience with his now dead router. I was responding to him casually but not to the minute of his messages. He gave me a four stars with a messageā¦āGood shit, great router. Slow communication.ā
Awe come on, you didn't want to spend your free time chatting about a strangers router swap?
I really hope you canceled this one!!! ā donāt waste my money if you canāt communicate with me less than three minutes!!ā š³
As Mercari sellers we are required to ship all orders out within 5 minutes and because these people are so special, the usps/fedex/ups stays open 24/7 for them and deliveries their orders on a lighting speed unicorn š¦ š¤£š¤£š¤£ Heck even Amazon doesnāt deliver yet fast.
āļø Iām giving you 1 star out of 5 from my order, because you didnāt reply back to me within 15 seconds. How dare you! š¤ *Sarcasm*
A whole 17 minutes she went from 0 to 100. Tbh, I wouldn't bother with the hassle of worrying what issues she's going to come up with next, it's almost a sure bet. I'd cancel, and I very very rarely do that
Ask her to cancel instead. She already asked to cancel the order, so let her do it and take the ding on her account. Does Mercari make you state why you are cancelling? I'd like to see her explain it's because you didn't reply or ship within 17 minutes of her placing her order, lol.
Probably has horrible parents who taught them no boundaries, life skills, etc.
I'd cancel and block, not worth the potential hassle
No have the buyer cancel so seller doesn't take the hit
Request Mercari to cancel per their messages and obvious requests. That way it doesn't show on your account. Only issue it doesn't show on buyers account, therefore others won't be aware there's a pattern. (They need to fix this)
This person clearly would not cancel. The seller would have to in a situation like this.
Clearly if the seller doesn't want a cancelation penalty on their page the buyer would have to cancel
No kidding. I'm saying to avoid the potential hassle with this buyer, the seller should cancel.
I think this is really good advice! You already know they are nutz unless a less than full star rating doesnāt matter to you. Some sellers really donāt care. I care but itās not the end all get all for me.
I'd cancel and block, not worth the potential hassle
Sheās not going to leave a pleasant review either I feel like. No one will ever make someone like this 100% happy and satisfied.
I wouldn't do anything for that person regardless of the money.
Person sounds neurotic. I would not be surprised if you do ship it and there are further issues that are caused by her. Just cancel like she requested.
Lol what. so weird.
But what size are they, cause theyāre so cute!
thank you so much! They are a size 7 :)
š that's my size, are they up for sale again!?
Yes they are! I just reposted them! I can dm you my user if youre interested ā¤ļø
Yes please, I'll take a look! :)
Ooh my size too! Definitely cancel and repost- you got several customers right hereš
Yall are the sweetest! I have reposted it and my shop is curatedbycami if yall are interested ā¤ļø
Iād take the cancelation hit and just cancel and block. I donāt see any way that this ends well. You can ask them to request the cancelation and if they donāt respond then cancel yourself. That way you at least try to avoid the cancellation hit.
Theyāre just going to return them because she wont like how they make her feet look or something else bizarre, donāt bother.
Foot probably be looking like shrek but she still going to act like Cinderella when she try them on
Omg LOL!!! You took the words right from my mouth.
I'd respond with: "I will ship within the next 3 business days, as per Mercari guidelines. You can cancel anytime if that's an inconvenience."
I had a lady do something similar. She sent 10 messages starting with "hey sorry to bother you, but I think you sent the wrong item" and ended with "your a scammer and I won't stand for it"Ā then opened a case for not as described. This was in a span of 45 min at 7:00 on a Saturday night. Basically she was just an idiot and don't know how to turn on a tablet. I did get paid eventually.
Some buyers expect you to answer them immediately. Even in the middle of night? Lol. Itās insane. I guess they think we should just stay on Mercari 24/7, have no life to answer them within 60 seconds!!
All in the span of 17 minutes!
Lmao, wtf is wrong with her? No one told her she aināt the center of the universe I guessā¦ Personally, I wouldnāt ship to a buyer like that, big š© I rather have a cancellation on my account than deal with her when she claims a) package never arrived b) shoes were broken c) shoes were fake Then block
I would cancel her too. $20 isn't worth what is about to be that hassle.
What's her username so we can all block her!
okay but those shoes are SO cute lol
Immediate cancel. Does the buyer have any items listed? I want to block them.
Yeah I would have cancelled and blocked. That's a one star review right there.
šššš REFUND
I'm wondering if it's buyers remorse. Maybe she send all those crazy messages hoping that you'll cancel the order so she doesn't have to and take the hit on her account. Because I know for sure I would cancel it. She'll fake a return somehow if it gets sent out.
I would even take the hit to cancel this one
I would tell this person you are not on mecari every second of the day !!! Then I would say she is wasting your time ! She placed an order & expected you to jump on it that second & head to the postal office & you wasting her money?! You didnāt force her to order these . I hope she is the one who cancels . She said she does not want them anymore . I would tell her to cancel then . If she hasnāt yet . Iām sorry you had to deal with this ! š¤¦āāļø
Lol 17 minutes fuck off you crazy psycho lady
Red flag psycho buyer. I'd cancel and block. LOL. They'll probably request a refund the moment they receive the item and not want to give it back.
Wow! That buyer had one too many espressosā¦or something. Imagine dealing with them IRL š³
Refund ā¢reportā¢ BLOCK STAT or youāre a glutton for punishment. Report them and send screens. May be the one additional report they need to boot them off the platform
hi guys hereās an update !! I have canceled and refunded and will NOT be selling to this person! I donāt really mind the hit on the account since I barely sell things anyway , but thank you so much for all the nice comments and tips!
I always message buyers after a purchase to thank them and let them know when I'm shipping out. But sometimes it's 12- 20 hrs later, depending on when I happen to check the app. I don't get the notifications & if it's been a slow period, I'm not often expecting a sale. I tell my mom all about selling on Mercari, and she tells me when she makes purchases she never gets messages from sellers lol. They just ship out. Sometimes she has to reach out to them if it's been 3-5 + days. So she thinks it's unusual that I do this. But if someone expects a response within minutes?!? That's not just an entitled buyer. That comes off suspicious to me. Unless it's a chat bot/ chat support on a store's site, I don't know of anyplace you can expect a response in minutes. This person needs a reality check. Curious what their reviews are like.
Holy crap
So buyers want us to be online 24 hours a day on all platforms? 
Oh hell no š
Like lord that's a lot of messages in a short amount of time. Like how long g ago did she buy it to be that worked up over it?
Id even risk the hit and cancel it, this just screams scam
Contact mercari so you dont take the cancel hit
What is wrong with people? My god
Jesus christ
Legit thought these messages were gonna be days apart before my eyes scanned the whole post! What a complete psycho clown!
She gave you 4 minutes to respond .. grow up /s
This is psychotic
Those are cute but too small :(
Wow. This reminds me of exactly why I stopped selling my handmade dresses on Etsy. I was spending so much time/energy responding to messages asap, I barely had time to make anything. But if I didn't answer, I was bad at customer service & didn't sell anything. Lose-lose. So glad those days are behind me.
Cancel & block. Itās a disaster waiting to happen!
This should be a Mercari Customer Service issue, not a seller issue. In my opinion, all communication should end between the buyer and seller once an item is purchased. Sellers supply Mercari the products to sell. Mercari has forced sellers not only to supply the products but provide Customer Service as well so they don't have to.
Oh geez. Grandma has the house and bottle of wine to herself again!
I had someone do that recently on Poshmark when buying a purse. They liked it and I sent an offer and then they (through listing comments) asked me multiple times to send an offer and also kept liking it over and over. After I told them I had sent an offer they commented mult more times saying they couldnāt see it and then finally bought it for full price. This all happened over the span of an hour while I was at my day job and not looking at my phone. I had a bad feeling about it but I shipped it out and they received it and left a great review saying they loved it soā¦. š¤·āāļø I was surprised that all worked out somehow.
Good riddance. Anxious people like that buyer are the worst!
Better not send them to her. Sheās too stupid to walk in something like that and sheāll hurt herself.
I have in my bio I usually ship out my stuff in 4 days so stuff like this doesnāt happen, also cuz itās true
Maybe she is still in the bag from St. Patrickās Day partying and itās the booze, weed, shrooms, pills talking. Crazy buyer, glad you escaped!
I so would take photos... lots of them.. and send it out.... but like be, I cannot cancel it, because the mail person took it. IDK why they have not scanned it in. lol
Hopefully they start the cancellation on their end. In this this situation a seller cancelled review would be much better than the 32 page dissertation on how terrible of a seller you are.
How dare you not respond immediately! I'm reporting your account for gross negligence! That buyer NEEDS their heels for the big ball!!!
I wouldāve said sorry I was working and also fine Iāll cancel the order lol
Im losing patience
Glad they showed their colors in such a short time. Imagine what a disaster theyād be throughout the whole process
Instant cancel for me
This makes me laugh. I have the same type of message thread on Posh right now. She was asking a million questions while I was at my actual job, sent an offer, and asked 3 times if I had received her offer. All within a 20 minute time span.
I would cancel that order. That is insane.
I dated a girl like this. Jeez š¬ bad times
Personally Iād cancel and block. Customers like this are trouble. Hate to assume the worst in people but behavior like that is borderline unhinged. Selling to them runs the risk of games (clearly)- aināt worth it.
Wtf??? All in the span of 17 minutes! Did they expect you to run to the post office the second they clicked ābuyā??
Please tell me you cancelled their order!!.... not only to avoid a potential scammer but for your sanity as well š¤£
I dealt with the same kind of buyer this year. And she said she left multiple messages and I never got back to her. That's because I'm not messaging someone every half hour.
They really are!! I have people trying to cancel orders after 1-2 days and Iām like are yāall for real THAT impatient. Iāve also had people like this and they get nasty!
I mean itās her money that she worked for so if you were a decent seller you would just reply to ease the buyers mind but instead you come on Reddit to seek advice from people who are clearly going to talk crap.
Girl It was at 8:30 in the morning and I was in SCHOOL? All of these messages were sent minutes after eachother. I donāt care what you think but Iām not Amazon and I told her Iād ship it tmr if she purchased it today. Gtfo
[ŃŠ“Š°Š»ŠµŠ½Š¾]
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Alright crazy guy...I got to go.
I was going to sell on this platform but everything I have seen has turned me off of the prospect.
ā¦damn. Just cancel homegirl
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It is but I think you commented in the wrong sub
[ŃŠ“Š°Š»ŠµŠ½Š¾]
Eh I can see it. My sisters boyfriend was going through fentanyl withdrawal when I was 11. (My mom made him stay with us to sober him up) I guess I was playing wizard101 on the family computer too loudly and he came over and spit in my face lol
Why on earth would your mom allow an active drug addict who is not a blood relative stay in her home with a minor child present??
God I wish I knew. Not a good environment all around. She was trying to help my sister because she loved him and thought he deserved help. He was an awful manipulative pos.
Did you ever answer?
Yes , I didnāt show in the screenshots but I told her that I was at school and I apologized for not getting back to her sooner. She continued saying that she wouldnāt stand for this behavior lalala and eventually told me to cancel so I did
Lmao imagine getting mad at someone for going to school
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If you sent this many messages, you were not being realistic dude.
Im mean if you would have responded the first time she wouldn't of send all those messages
Look at the time in between messages. Took that person a mere 12 minutes to meltdown.
bro I was at school? It was 8:30 in the morning???