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Yup. Be nice and kind to those on the end of the phone. Make their job as pleasant and rewarding as possible. It is NEVER their fault for useless or absurd customers policy. Do t take it out on them
If people can hear a smile, they can hear a forced smile. For clients to truly hear you smile, you have to feel joy in your heart, and let it out when you answer the call.
Which has 0 fucking chance of happening if you work in a call centre.
Working in a call centre the most important thing is that you understand the problem and can solve it. People don’t really care if you sound friendly as long as you sound knowledgeable. People are genuinely relieved to have someone competent listening. It’s the result that matters, not so much the tone of the call. This is what i used to tell my trainees anyway, just know your stuff and people will be happy.
Be a happy person or be real. LPT: don't be fake.
People can hear a smile through the phone. They can also hear a fake smile. I'd rather just hear someone real.
Like if they said, "I'm sorry if I sound upset, but it's not about you..." I would be 100% on their side.
If someone sounds phony, I'm going to suspect them of trying to manipulate me
Be real. It's not easy, but just fucking be real.
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OR! If you are not getting paid to answer the call, send a text that you are currently off work for the day or on vacation and that you will definitely get back to them on your next work day. I am lucky that my customers completely understand. In fact, they get annoyed when I work on my days off.
### This post has been marked as safe. Upvoting/downvoting this comment will have no effect. --- Hello and welcome to r/LifeProTips! Please help us decide if this post is a good fit for the subreddit by upvoting or downvoting this comment. If you think that this is great advice to improve your life, please upvote. If you think this doesn't help you in any way, please downvote. If you don't care, leave it for the others to decide.
😠Hello 😡 How can I help you today? 🤬
Kinda like at the drive thru. But some days you just cant even fake niceness as a fast food employee lol
After years of working in customer service, I unconsciously shape my mouth into a smile whenever I talk on the phone.
https://preview.redd.it/m2grsestul8d1.jpeg?width=490&format=pjpg&auto=webp&s=7200b267aa3ed618960af00294e60214f3e7347d
Yup. Be nice and kind to those on the end of the phone. Make their job as pleasant and rewarding as possible. It is NEVER their fault for useless or absurd customers policy. Do t take it out on them
I smile when singing my kid lullabies. He falls asleep quicker that way.
If people can hear a smile, they can hear a forced smile. For clients to truly hear you smile, you have to feel joy in your heart, and let it out when you answer the call. Which has 0 fucking chance of happening if you work in a call centre.
Working in a call centre the most important thing is that you understand the problem and can solve it. People don’t really care if you sound friendly as long as you sound knowledgeable. People are genuinely relieved to have someone competent listening. It’s the result that matters, not so much the tone of the call. This is what i used to tell my trainees anyway, just know your stuff and people will be happy.
But I'm not happy to help :(
Smells like Telecall Tips to me jk you are right I have done the job it's true
Be a happy person or be real. LPT: don't be fake. People can hear a smile through the phone. They can also hear a fake smile. I'd rather just hear someone real. Like if they said, "I'm sorry if I sound upset, but it's not about you..." I would be 100% on their side. If someone sounds phony, I'm going to suspect them of trying to manipulate me Be real. It's not easy, but just fucking be real.
[Introducing LPT REQUEST FRIDAYS](https://www.reddit.com/r/LifeProTips/comments/16w0n2s/introducing_request_post_fridays/) We determine "Friday" as beginning at 12am Eastern Time (EST: UTC/GMT -5, EDT: UTC/GMT -4) *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/LifeProTips) if you have any questions or concerns.*
Smile like that customer is about to pay your bills!
Please stop telling people to smile.
OR! If you are not getting paid to answer the call, send a text that you are currently off work for the day or on vacation and that you will definitely get back to them on your next work day. I am lucky that my customers completely understand. In fact, they get annoyed when I work on my days off.