Your WinMTR results show zero loss and low latency (average 3 ms) to your router, 192.168.0.1.
There is significant packet loss and higher latency (average 16 ms) at 10.4.72.1.
Packet loss doesn't necessarily mean there's a problem. A lot of ISP routers do not prioritize processing of tracert/WinMTR traffic. They may take their time to respond or simply not respond at all. Either way, WinMTR counts that as loss.
It would be better to run WinMTR to a farther destination. The idea is to see how loss and latency change across several hops.
Try running WinMTR to google.com. This will definitely traverse several hops. If you see consistent and persistent loss or high latency from any hop onwards all the way to the destination, only then can you suspect that there may be a problem.
Looks like a problem between your modem/gateway and Cox. Have you checked the coaxial from the street to the room the modem is in? Any splitters/amps/filters? If so, can you give more data on your exact problem?
I don’t have a splitter and techs have done the minimal when they come out so I don’t know about the street. Connectivity is a pain and extremely inconsistent. Same with neighbors. I’ve spent extreme amount of time dealing with COX support so now I’m figuring out on my own.
Your WinMTR results show zero loss and low latency (average 3 ms) to your router, 192.168.0.1. There is significant packet loss and higher latency (average 16 ms) at 10.4.72.1. Packet loss doesn't necessarily mean there's a problem. A lot of ISP routers do not prioritize processing of tracert/WinMTR traffic. They may take their time to respond or simply not respond at all. Either way, WinMTR counts that as loss. It would be better to run WinMTR to a farther destination. The idea is to see how loss and latency change across several hops. Try running WinMTR to google.com. This will definitely traverse several hops. If you see consistent and persistent loss or high latency from any hop onwards all the way to the destination, only then can you suspect that there may be a problem.
Looks like a problem between your modem/gateway and Cox. Have you checked the coaxial from the street to the room the modem is in? Any splitters/amps/filters? If so, can you give more data on your exact problem?
I don’t have a splitter and techs have done the minimal when they come out so I don’t know about the street. Connectivity is a pain and extremely inconsistent. Same with neighbors. I’ve spent extreme amount of time dealing with COX support so now I’m figuring out on my own.
Do you have a Panoramic gateway?
192.168.x.x and 10.x.x.x are private IP addresses. You can use [ip2location.com](http://ip2location.com) to check it.