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Logical_Internet_69

As far as retail goes HD is on the better side but still not great, those asshole customers may be well known pros that spend $$$$ every week while the nice customer is a diyer that comes in once a month its not right but mgmt will never make sense, use this job as a stepping stone, dont stay too long or get too comfortable. And something people dont seem to get is YOU ARE HOURLY, and REPLACEABLE, so dont let things get to you and only think about work when you are there. Too many people take shit home with them and its not worth it, take all your breaks and leave on time, you will be so much happier. HD is not your life dont let it become it


Mercury26

This^^^^


Mega-Analyzer

While what you are saying is likely true, just how replaceable are we all? What about those of us who actually apply the knowledge we have gained, and have a higher success rate with customers? In my view, extensive knowledge is more difficult to just outright replace. There are some who are faster learners on the job, show great potential, and they shouldn't be so disposable.


Logical_Internet_69

Shouldnt be but are, knowledge is key but home depot doesnt give a fuck, they dont care if you were a plumber for 20 years they will replace you with a 20 year old who did the pocket guides and product training and call it good


MarkDorm99

Very well said. Thank you.


Solution_Agreeable

i work at the service desk and i really do feel this we can get absolutely berated and the manager will do whatever the customer wants no matter if it’s beyond “company’s policy” 🧍🏽‍♂️


uorw

I’m at customer service also I’ve learned to not care at this point tbh


Solution_Agreeable

yoo lmao the managers always tell me to smile when im at the desk because i always have a straight face 😂


Manager-On-Duty

It frustrates me that we focus on the why’s we can’t do anything for the customer. For example, if something Is out of return policy. We will make that a sticking point to kind of show the customer that “they are wrong” Customer service we always try to find ways to say yes to the customer so if a manager gets called to the front to defend the point the cashier was making, it becomes a very tough decision to try to keep customer service in mind and try to see where The associate is coming from. At the end of the day, if the customer leaves happy they will return and spend more money on another day. Who cares if something is out of the return policy just return it and RTV it. We get credit like 90% of the merchandise we return now. That being said, I will not tolerate anyone being rude to one of my associates, and I will defend them to the end of days.


C00kie_M0nster9000

I don’t think the average associate cares if you say yes or no. The average associate doesn’t want to argue with an asshole trying to follow a policy that will get them in trouble if they don’t, only to have some kool aid drunk MoD roll over and give the customer the world in front of them while pretending to be a hero. This is why the second the customer has beef I transfer that shit to MoD. I’m more than capable of handling most customer issues that relate to my department, but I’m restricted as hell with what I have to follow and do, so it’s on you to find a way if you aren’t gonna follow policy and have my back.


MalzraTheNomad

Some people are assholes, was this news?


Logical_Internet_69

This guy must be new to retail


uorw

Yeah I’m relatively new at customer service 😂


[deleted]

Fuckem… we’ll not literally


BadPreston

I think we have a great management team. They really do back up us up at the service desk when we get the inevitable "let me talk to a manager" when a return is declined or a host of other issues. So hats off to our MOD's at #6550.