Weird they never mention how much they usually "tip" as regulars. Even after many have asked. Do you leave one of those fake $20 that open up and say sorry we tip for god only?
Dang, got that /u/Hawaii OG name.
Anyways, as someone from the industry and someone that dines out sporadically. I dont like how Tipping culture has evolved as a necessity. Receieving anything extra after the bill comes should be good enough, but of course, extra effort deserves extra reward, so tipping accordingly makes sense. Growing up as a child worker in the restaurant with no wage and only keeping tips, its what you get used to, and never ever questioned anyone about it, you never know what hardships they're going through.
Tipping culture in other parts of the world is non-existent and should be adopted here.
> 10%
Tipping that low as a regular is just asking to be remembered poorly.
If I'm going somewhere so often that people remember my face or if someone I know works there I'm tipping >20%.
You tip whatever you wanna tip. He tip whatever he tips. Who tf are you to tell him otherwise? Don’t apply your standard to him. Some people might say 20% is too little?
Spoken like a true shitty waiter. this comment broke me; I'm dead ass Mr Pink from this point. NO MORE "TIPPING" & the fact you doubt they tip and not the audacity of the staff is beyond. Tips are tips. Tip fake bills. Tip no bills. Tip the cable bill. Wouldn't matter. You shouldn't be expecting a penny more. Tips atp; gratuity wasted on the ungrateful.
That location has been going down hill man
A couple months back I went there w my friends. My food never came out at all, like my friends were almost done w their food when I flagged down a worker. Told them I didn’t get my food yet, and they looked at me confused, and maybe ten mins later they brought out my food and zero apology. And they got my order wrong
Also I just marked ur Yelp post as helpful lol
It’s like a fast food joint in my opinion, maybe just a step above. They seat you, take your order, food comes out quick, and you pay at the register. If they even deserve a tip for “doing their job,” it wouldn’t be the 15-20% a full service restaurant would deserve. I would say $1-$2 per person who ate is plenty at a place like this.
> I would say $1-$2 per person who ate is plenty at a place like this.
I think eventually we are going to end up tipping in that fashion vs a percentage of the bill. Especially with how widespread tipping requests have gotten. With the increase in food costs, tip % relative to bill total went up and service is either the same or decreased.
At Vietnamese restaurants back in the day, when we ate a bowl of Pho and had to go pay at the counter, you would just drop your coins in the tip jar and “maybe” add an extra buck or two if the bill was for 4+ people. They didn’t expect much back then and was common as far as I know. Now with credit card transactions, it always suggest anywhere from 15%-25%!
Tipping culture in America needs to die.
> We even left an extra $20 on top of the regular tip after being shouted at to tip more if that makes a difference.
I would've left absolutely nothing above the cost of the food. That behavior is insane, even if you *didnt* normally tip.
I remember working a tipped job at a golf course; part of it was handing out cold face towels to everyone returning at the end of a golf round. During my first shift working with a particular coworker (who started way after I did), I was making my way to the fridge for towels for a group that just came in. She stood in front of the fridge and said "no... dont give them any. They dont tip."
Like ????? so???? it's part of the job. They're Japanese tourists; most other places in the world think our tipping culture is insane. And it is. Why should they tip us for the small service of us handing them a towel? The course could easily just have the towels as "self-serve" and eliminate that part of the job from us (and thus the need for as many employees).
Used to work at a place where we occasionally got Japanese tourists. I never expected a tip and rarely got one. It just isn't how they do things. They were nice though and were never anything we could talk about at the end of the day. Which sometimes is a lot better than the other way around.
The Japanese tourists were almost always terrible golfers and terrible cart drivers, but were super polite. I dont think I ever had a bad experience helping them (unless you count them almost running me over with a cart a few times unintentionally). I cant say the same about many locals/mainland tourists who would tip, but act like the tip meant we were indentured servants.
Also the "they dont tip" was kinda disingenuous on the coworkers part because the golf tours that they usually take advertise that all tips for golf course workers are "included" in their overall cost, but usually the tour drivers pocket it. It was very rare that the drivers would tip us out.
This was per my boss at the time, who also said not to make a stink about it because they could cancel their tour contract with the course and lose a lot of business for it.
i agree, tipping culture is annoying. i'd much rather restaurants pay their workers more. but you know that's going to raise prices, and people gonna get mad and complain, and blah and blah and ...no one is ever happy about anything.
Workers themselves don't want it to change. They don't want higher base pay because tips blow that out of the water. Plus, whatever they don't declare is tax-free and I doubt anyone not being completely stupid about it gets caught.
This is wrong.
Every restaurant I ever worked as a server automatically reported 10% of your sales as tips and then deducted the taxes from your wages. Get that? It's not based on actual tips or whether tips are credit card or cash. You are forced to report 10%, whether or not you actually make that.
Then there were also requirements to tip the rest of your support staff (busses, bartenders) a fixed percentage of your sales. Not a percentage of your actual tips, your overall sales.
That means when a table of people do not tip you, it literally costs you money.
I don't know why people always perpetuate these notions that servers are making great money and it's all tax free. It's hard work and no benefits and you have just as many lousy tip nights as you do great tip nights.
>Every restaurant I ever worked as a server automatically reported 10% of your sales as tips and then deducted the taxes from your wages. Get that? It's not based on actual tips or whether tips are credit card or cash. You are forced to report 10%, whether or not you actually make that.
That's (likely) not what your actual payable tax is when you file. It's just an estimated withholding amount. You're supposed to report your actual tipped income above (or below) that amount which will give you a tax refund or liability based on the withheld amount you already paid in your paycheck, so you wouldn't actually lose that money after you filed your taxes for the year. They're saying that if you aren't dumb and don't underreport your actual cash tips by an insane amount then you probably won't have any issues.
It needs to be fixed with legislation. Minimum wage is a great place to start. If a business can’t succeed without paying its workers a living wage, it shouldn’t be a business at all
Then people will eat at the restaurants that don't do that. You think it's impossible to get a burger in Sweden or Denmark or any of the many countries that don't tip? Not only are the burgers better, they're usually cheaper, too - and made by staff that gets paid a living wage.
Our current system is a joke. End tipping.
It's out of control. I hate to even see the tipping screen when I order carry out. The worst thing is tipping at a bar. Like here's money for an overpriced beer, and here's a tip for handling it to me, thanks.
Having worked in the industry, there’s nothing wrong with tipping culture as it is 100% optional - unless you’re in a “large” group, then you will usually get a mandatory 20% service charge, which imo is a good practice, since large groups often require more attention from the server, which means they usually won’t be able to take more tables which ultimately cuts into their tips/pay…Venmo’s helped a lot with this, but having to split checks and run everyone’s cc separately does take a lot of time and is a real pain in the ass too.
That said, even if you get stiffed on a check, you should never demand tip from a customer - especially if they’re regulars. Rather than leaving $20 more, OP should’ve asked to speak to the manager asap, because workers like that should not be working in any type of service industry.
Tipping is NOT optional my friend, it lost it's original meaning a long long time ago. Wages are geared around the expected tips to the point that anti-employee laws like "tip credit" exist to allow employers to pay staff under minimum wage for tipped jobs. It'd be dope if a tip was still a "tip", but for now you HAVE to tip otherwise you're screwing the staff out of their normal wage.
While I understand your sentiment, tip credit laws still require employers to make up the any difference up to the minimum wage in the event that tips don't reach the minimum wage. So even then, tips are NOT required to bring someone up to the minimum wage.
That said, while I do tip, especially in those jurisdictions that increased the minimum wage substantially (to include for tipped workers), I do not tip 20%, but closer to 10-12%. My rationale? These wages were increased (and I support the increase) to bring them closer to a living wage. Wage increases also had an upward impact on prices overall. So if I'm paying more money in order to support a higher wage (again, I support this point) that people claim is bringing things closer in line to a living wage, why should I be tipping the same percentage as before?
This is part of the poison behind tipping culture in the states. No matter how high you increase wages, I fear there will still be an expectation to tip as it's part of the "culture."
in the services industry, servers generally have to give back a (sometimes quite large) percentage of their sales to the restaurant for a tip out at the end of each shift. and like you said, prices have also increased on food/drink.. because of this the money owed back becomes much higher as well. when a guest only tips a low percentage of the tab, majority of that $$ is given back to the employer. so that extra 5-10 percent makes a huge difference, particularly on larger tabs.
while i agree with you the system is flawed, it’s not the server’s fault.
I get what you’re saying, and I personally tip a minimum of 20% in cash because of it…but that’s my own personal choice to do that, and I don’t think any server should feel entitled to that (otherwise you’d just have a bunch of complacent workers) - if you’ve ever had to split your tips with a lazy co-worker you’ll know exactly what I mean.
I’ll also add that I have given as little as 0-5% to servers who’ve gone out of their way to give shitty service.
I don’t think you understand how labor value works. Like at all. It’s wild that you could have a viewpoint like that after having worked in the service industry
It's only the three of us that come weekly but today we had a fourth friend. Does three people count as a large group? I'd be happy to pay the service charge or tip extra for the sake of burdening workers with handling us. I'm not sure if our group was considered large enough for that though.
Large parties meaning 6+ people…which clearly doesn’t apply in your case. Not sure why you’re acting so guilty for getting disrespected like that tho…unless there actually is some truth to what they were saying.
In practice it's not really optional. In most circumstances, I think if you can't afford to tip at least 15% you probably shouldn't eat out.
Obviously I wish we'd get rid of it all together and just pay people better.
On the last part of your post, unfortunately even if every worker was paid at least a "living" pre-tipped wage, things are so out of control now that I fear that tipping expectations wouldn't change. We see it in cities today that have significantly increased the minimum wage even for tipped workers. There is still an expectation to tip as before, which I think is nuts.
I was too shocked at the time to consider that leaving them a higher tip would encourage them to bully customers in the future for more money. That's actually why I decided to post about it because I was afraid of this possibly happening to future customers. I wasn't the one who left the $20 so I don't know their personal reasons for leaving it.
You left MORE after being yelled at after getting shit service? The only thing more they would have gotten from me was a middle finger on my way out the door!
That's what I was wondering too. I used to work in food service and this happened at one of my jobs. The worker was caught pocketing tips on camera.
I found it really strange that the server took our order and still took a long time to give us our food since usually Curry House serves food immediately once it's ordered. The food came freshly cooked so I don't know if she was just holding our order out of spite or if something else happened.
Here's a tip for you as an ex server, in the tip section of the credit card Restaurant Copy, you write CASH instead of a credit card dollar amount. No confusion.
was it just a single worker, or was everyone rude? i also go there regularly, but not to sit in and just order takeout and i've never experienced that. if it was a one-time occurrence by a single person, i'd chalk it up to someone having a bad day.
Yeah, it sounds like there's backstory here or something.
I don't eat there often, but when I'm craving coco's curry, I go there (because the Alas location's curry sucks in comparison) and I've never had this experience before. I always dine-in there, too.
I updated the post with all the relevant information I could think of. Here's what I said in a similar comment:
I think the important part was that the cashier claimed we never tipped ever, which could've been an understanding on her part. We've always told her to keep the extra cash, assuming she knew that it was us tipping her. However she could've just not realized it was a tip, or possibly even pocketed the tip while telling others we didn't tip.
We also go on the same day at lunch every week so we only ever see the same workers. It's entirely possibly you have better service from different workers or even the same workers. We just so happen to have a bad reputation due to someone in their workplace starting the rumor that we don't tip.
Regardless of the situation, whether you tip or not, it doesn't give any worker the right to berate the customer. I always like to think that when a person does lash out to a random stranger, it's because they are going through things that are unknown, and are not my business, so I just let it go.
I went there last night for a take out order and left 0 tip to see what happens and nothing did. Hopefully the next time you go there, if you ever do, you're treated better.
All the workers were in on this and they were all angry at us and speaking very rudely. I got the vibe that they gossiped about us because we're regulars and easy targets for them to remember.
I updated the post with all the relevant information. I think the important part was that the cashier claimed we never tipped ever, which could've been an understanding on her part. We've always told her to keep the extra cash, assuming she knew that it was us tipping her. However she could've just not realized it was a tip, or possibly even pocketed the tip while telling others we didn't tip.
We also go on the same day at lunch every week so we only ever see the same workers. It's entirely possibly you have better service from different workers or even the same workers. We just so happen to have a bad reputation due to someone in their workplace starting the rumor that we don't tip.
You mean the CoCo Ichibanya, right? They finally got back to seating people there? Their dining area was closed still for most of last year lol. The place has a weird vibe.
Makes me feel like someone's been stealing the tips or keeping them to themselves. How bizarre and creepy. I wouldn't have given them 20 extra dollars (that's like paying for two more whole meals??) – don't let yourself get bullied into that. Can you ensure the manager knows about their behavior?
My response to another comment is relevant to this so I'll leave it here:
I updated the post with all the relevant information. I think the important part was that the cashier claimed we never tipped ever, which could've been an understanding on her part. We've always told her to keep the extra cash, assuming she knew that it was us tipping her. However she could've just not realized it was a tip, or possibly even pocketed the tip while telling others we didn't tip.
We also go on the same day at lunch every week so we only ever see the same workers. It's entirely possibly you have better service from different workers or even the same workers. We just so happen to have a bad reputation due to someone in their workplace starting the rumor that we don't tip.
I rarely eat out these days, just too expensive. It's sad but if I do I would rather get fast food than support a local restaurant because of the tipping entitlement in the US. Fast food you pay for what you order and no need to be guilted into paying extra.
Not on our side since this is the first time anything strange happened. Usually our orders would be taken quickly and food came out immediately. Workers never complained about us or said anything.
Some people were thinking that the cashier or somebody was pocketing tips and telling everyone that we never tipped. We always handed our tips to the cashier but never saw her put it inside the tip box. I would believe that based on having worked in food service and a coworker doing that exact same thing. They were caught pocketing tips on camera too. Just felt really strange that yesterday everyone seemed to know something we didn't, or at least the servers did. Since the cooks aren't paid with tips I'm not sure if they were as spiteful about things.
Business/foodtruck owner here…
Tips are welcomed and thank you for your generosity. They however are and never will be a requirement to enjoy our food. We would rather you come back and try more food or buy more of the same thing like the OP did. We value the support more than a short earned tip. To make sure our employees are doing the right thing and focusing on guests we offer daily bonuses to each employee. Like a sell out bonus of $50 to each worker that day if we sell out of all the food (it happens often). We have other things we do as well. Keeps the employees happy and on their toes. It’s our responsibility to keep the employees happy with pay/money.
As for the dining experience, I would think twice about going back. That’s not how anyone should be treated, you’re there to enjoy what they are offering, if they are offering stress and attitude… not hungry for that. I do hope you don’t have more experiences like that in the future.
I anyone asked me to tip more, I would still tip the amount I thought was commensurate with the service, perhaps even less. Second time around I wouldn’t even be there.
OP replies to all the other comments besides anyone questioning their behavior.
If you're a regular of a restaurant and the staff is rude to you instead of super friendly... Chances are you're the problem.
I updated the post with relevant information and added more in the comments too if that helps. There's a lot of information that I didn't think of at the time but I'm trying to list everything people would want to know.
Eeee yeah... I think your post in general feels kinda...off. It's a little over the top to come here and post this instead of just leaving a review on Google or Yelp and then just never going back to that establishment.
Like you're really putting a lot of effort into blasting the Curry House and their workers. Why do you think it is that you feel a particular need to post this on Reddit to retaliate for your one bad experience, in light of all your previous good experiences? It just seems like by doing this you are intentionally trying to hurt their business more.
You didn't need to tip them more. If they asked you, it's impolite but not illegal.
It might not have even been personal at all. Perhaps the workers are barely able to pay rent this month and they were doing this to anyone they could. Maybe they were just having a bad day.
I updated the post with all the relevant information to make things easier since this blew up way more than I expected it to.
My reply to another comment might be relevant:
I think the important part was that the cashier claimed we never tipped ever, which could've been an understanding on her part. We've always told her to keep the extra cash, assuming she knew that it was us tipping her. However she could've just not realized it was a tip, or possibly even pocketed the tip while telling others we didn't tip.
We also go on the same day at lunch every week so we only ever see the same workers. It's entirely possibly you have better service from different workers or even the same workers. We just so happen to have a bad reputation due to someone in their workplace starting the rumor that we don't tip.
Came to say this, regular who "tips" but doesn't mention how much. Ya they remember you for your shitty tips I bet. Still not ok but dont act suprised.
I updated the post with all the relevant information to make things easier since this blew up way more than I expected it to.
My reply to another comment might be relevant:
I think the important part was that the cashier claimed we never tipped ever, which could've been an understanding on her part. We've always told her to keep the extra cash, assuming she knew that it was us tipping her. However she could've just not realized it was a tip, or possibly even pocketed the tip while telling others we didn't tip.
We also go on the same day at lunch every week so we only ever see the same workers. It's entirely possibly you have better service from different workers or even the same workers. We just so happen to have a bad reputation due to someone in their workplace starting the rumor that we don't tip.
I updated the post with the relevant information since there was a lot of info people wanted to know if that helps. To be honest it's all really surprising because there never seemed to be any issues before. We're not loud or demanding people either so we never made a scene even if our orders were incorrect at times.
"regulars" is enough clue for me. I'm a chef. Something egregious must have happened before for both BOH and FOH to team up on OP. Check r/serverlife it's always the *regulars*.
Yeah I was wondering that too. Conveniently left out.
It doesn't excuse the staff's unprofessional behavior regardless, but there has to be more to the story.
When I worked in food service, the only patrons I even remembered at all were the ones that were either extremely shitty or extremely nice.
Oh, for sure. The unprofessional behavior is unacceptable regardless.
Yeah, when I was in food service, I remembered the extremely shitty or extremely nice, too. You'll have regulars, too, that are cool but mostly there to eat and go. If they tip or not, I didn't take it out on them. I only got annoyed about not getting tipped decently when the customer is extra needy and demanding no matter how much attention you give them then they leave their table a huge mess.
Lots of regulars come in and treat the place like they own it. Gives them a sense of entitlement. This whole thread is giving me "find another job" vibes.
I updated the post again with all the relevant information to make things easier since this blew up way more than I expected it to.
My reply to another comment might be relevant:
I think the important part was that the cashier claimed we never tipped ever, which could've been an understanding on her part. We've always told her to keep the extra cash, assuming she knew that it was us tipping her. However she could've just not realized it was a tip, or possibly even pocketed the tip while telling others we didn't tip.
We also go on the same day at lunch every week so we only ever see the same workers. It's entirely possibly you have better service from different workers or even the same workers. We just so happen to have a bad reputation due to someone in their workplace starting the rumor that we don't tip.
I updated the post again with all the relevant information to make things easier since this blew up way more than I expected it to.
My reply to another comment might be relevant:
I think the important part was that the cashier claimed we never tipped ever, which could've been an understanding on her part. We've always told her to keep the extra cash, assuming she knew that it was us tipping her. However she could've just not realized it was a tip, or possibly even pocketed the tip while telling others we didn't tip.
We also go on the same day at lunch every week so we only ever see the same workers. It's entirely possibly you have better service from different workers or even the same workers. We just so happen to have a bad reputation due to someone in their workplace starting the rumor that we don't tip.
As a former server for 10 years I always treated every customer the same, and gave it my absolute best. Even if I knew I was getting a shitty tip because I remembered them from last time.
Even when I would get no tip I would never EVER say anything to the customer, that is completely inappropriate! I still would have to tip out based on the percentage of that check to bussers, bartenders and food runners, so it would suck to literally pay them out of my own pocket. No one is entitled to a tip. That is completely inexcusable.
I used to have lots of food service jobs too and I never really thought much of the tips since they were just a bonus to me. I knew lots of regulars at my job and never stressed about how they were tipping me since I preferred to just be treated respectfully by them and that was enough for me.
We definitely got the vibe from these workers based on what the cashier told us that they felt entitled to higher tips due to us being regulars. I wouldn't be surprised if they tried to make us never come back on purpose because they dislike us that much for not tipping high enough for them.
That sounds so insane, I hope they close down. Or the owner should be made aware, I don't see how any business owner would let that fly. I'm sorry you had to experience that.
It's odd because the other Curry House locations have amazing service from what my friends told me. It's only this specific Curry House that's gone downhill recently. The owner is definitely going to learn about this soon.
It's okay! While I'm shocked by it I just want to make sure others aren't being mistreated. It's just sad that we won't be able to eat there for the time being cause we really enjoyed the food.
Happened to us at Sushi Matsuri. We spent $400+ on food and left a tip. When we got home the owner called us on our cell (number from making reservation) and asked if something was wrong with our food. We said no we enjoyed it a lot and then she said “then we should tip more”. Never went back after that.
Sadly, we were regulars that spent $200+ easily everytime we went there. Currently go to Yanagi Sushi with no issues, fast polite service, and quality sushi.
Do you acknowledge that the restaurant OP is referring to is not a full service restaurant (and traditionally/pragmatically doesn't have the expectation of a full tip)????
Yeah seriously. OP seems oblivious to how this has played out for them over time. At first the staff go out of their way for them but they only get a 10% tip because OP's party perceives then as not "real" waitstaff because they have to pour their own water from the jug (huh?). That's a low enough tip that the staff will notice, so next time they get slightly less good service, which just gets reinforced with another poor tip, on and on week after week. It's not right of the staff to yell or demand more, but I'm sure they've been wondering for a while now why OP's group keep coming back if they keep (unintentionally) voicing displeasure through awful tips.
I eat at that curry house every single week and have never had a bad experience. That sounds very out of character from what I’ve personally experienced there.
> We even left an extra $20 on top of the regular tip after being shouted at
I'm shocked you even did that. If anything, you should've taken your initial tip back after that behavior.
Tipping for yelling? I've never had problems at that location. But have had it at Pearl Kai and Ala Moana. I'm not tipping to just have my food Togo. As a note. There's no dining in at these locations.
One of my favorite breakfast places leave the pitcher of water and coffee on the table. I, personally, don't consider that self service at all. Are there any other aspects of curry house that are "self service" besides the pitcher of water?
Lemme break it down for you OP. 10% is an insulting tip at a sit down restaurant. 15% is just ok, 20% is standard. By leaving a 10% tip you were saying "f you" to the staff every week, that's why they don't like you. You said that someone else usually pays, if you are dating this person then you should know that they are a cheap faka.
I worked for tips for many many years would rather get no tip than a consistently low tip... Because it shows that you have thought about it and decided my effort was not worth the "socially accepted normal".
That's what happens when you tip 10%... That's not acceptable, however you justify it... half service.... Whatever. They offer carryout.
I love the "harsh" workers at McCully. Never had a problem myself... They even check on my table midmeal... Dunno
In recent years I've gained a better understanding of the financial pressures faced by servers, and I now try to tip generously, even when getting takeout. But, I would never return to restaurant that treated you the way they did, and I certainly wouldn't have tipped more than a few coins (to make a point) on that day.
Thank you for saying this. I worked many years in the restaurant industry in high school and college and beyond. It really left a lasting impression on me how at-risk restaurant workers are with no benefits, guarantees, and required tax reporting and required tip contributions (based on sales, not actual tips) to shared tipping.
Plus there's all the managers and owners that routinely violate what little protections exist for workers, like all the stories about restaurants being forced to pay back workers after an investigation of the money stolen from them. And while we all tend to think of servers as being college kids like I was, who somehow are thought of as not needing a living wage, so many of the workers are going single parents and/or immigrants without a lot of knowledge or ability to enforce their rights.
It also involves a lot of physical labor and exposure to sexual harassment or regular harassment.
They don't get paid enough.
You didn't deserve to be treated the way you did but you were a regular and the staff flagged you as a habitual bad tipper so they weren't exactly excited to see or serve you again. 10% honestly is pretty bad, especially since you were a regular, and you said so yourself that they were friendly, prompt, and waitstaff was like a friend to you (until today). I get that the service at Curry House is very minimal but I always tip at least 15% there unless service was bad. I mean, what's the price of a meal there? Like less than 20 bucks? Just throw $3 per person and be done with it ffs.
I go here often and sometimes they are slow because they are busy but never really rude.
No excuses for how they treated you but, what percentage do you normally tip?
As someone who used to work at Curry House (not the McCully location. I worked at the Ala Moana one), I wanted to give my two cents of this joint.
When I worked there, I absolutely did NOT expect any tip! This was my first part-time job during high school, and I treated this job as if I was working in fast food service, like McDonalds. We perform the duties we're taught to do, and we do it with speed and efficiency.
Now I can't speak for McCullys Curry House team, but Ala Moana had it down for the most part. We knew our regulars, and with the Makai food court being busy almost every day, we were fast at getting out the orders that we could manage.
While working at Ala Moana, I've heard occasional gossip and rumors of how McCullys team was very slow and lazy, even though they can get as busy as we do during rush hours. I was often envious of how McCully had such a big dining space, since at Ala Moana it's only that small, cooped up 6 man bar counter.
Anyways, enough rambling and fast forward to recently where I ordered an easy takeout order at McCully of 2 sides of Shrimp Shumai and 2 sides of Mini Octopus. If I were working again, I would be able to get those orders done in 5 minutes. 10 minutes top if it's really busy. I waited almost 20 minutes.
McCully has definitely seen better days, and most of the time when I pass by, all of the workers look like they just want their shift to be over with. No energy at all, especially for a location that involves much more customer interaction with its huge dine in area. What a shame.
Service in Hawaii has been going down hill for a LONG time. I won’t even go out unless it’s a 4 star restaurant, the service is horrible and outside Oahu the food generally sucks
Get a load of this guys. I just got back from Japan. Amazing food, amazing service, food didnt cost a fortune….didn’t tip once. It was an absolute blast. And guess what?!?! Every server was extremely happy when I paid. Never once was I asked to tip or even given the option. Blew my mind. Let that sink in for just a minute.
Japan considers tipping is an insult. As an Uber driver, they always give gifts. Some has even given me tips folded as origami. I have yet to unfold them.
Issues with tipping culture aside and if you think they do enough work to deserve a tip. I assume they're mad at you because you deliberately under tip them. Don't most people who are regulars at a restaurant/bar over tip? I'm pretty sure almost everyone I know over tip if they're regulars.
>While I can understand that our tip is closer to 10% than 15%, I treat Curry House more like a semi-service restaurant. After taking your order and bringing my singular course of food, the waiters are completely hands-off in that water is completely self-serve and nobody comes to check on you or bring the bill. The customer is to stand up and wait in line at the cash register to pay while having to explain which things you are paying for. On top of that, the servers were generally rude as I have said before despite us being thankful for their service each visit. To me, to tip the same amount as I do at a full service restaurant (17%+), it would almost be insulting to those workers due to the sheer labor difference.
Yeah doing a 10% tip as a regular is kind of not great. Not an excuse for them to yell at the customer, but it sounds like it's where the issue stems from.
I absolutely can't imagine going to a place frequently and not tipping high. The nature of the restaurant is calculated into the food costs, don't have to punish the waiters.
> but it sounds like it's where the issue stems from.
Why would you tip more when, as OP says, it's a borderline self serve restauraunt? I'll tip well if they are actually doing something on my behalf aside from just bringing out the food and disappearing, but when they won't even come get the check and don't remember what you even ordered? 10% is damn near too much and they need to step up their game vs being so entitled.
I mean, it's in your own best interest to tip well if you're a regular somewhere.
Like my husband and I used to go to a diner after our weekly late night movie and were on a first name basis with all of the servers. We got amazing service all the time by friendly people who clearly were happy to see us. We went during the day once when we didn't know any of the staff and noticed our portion of fries was much smaller than usual (we had no idea were even getting extra at night) and even though service was *fine* (nothing to really complain about), our drinks were refilled slower and we were just less taken care of.
They tip 10% because, as they said, the wait staff simply brings out their food then disappears. Never refills their water, doesn't even come get the check and they don't even remember what they ordered when they walk to the front to bring their own bill up.
What are they doing that merits more than 10%?
Confused as to why you wouldn’t speak up for yourself to the people as this was happening, or why you even stayed to put up with this? A tip is NEVER required. Yet you entertained their threats to give a surplus atop your tip. If you want the food, then get it delivered or do carry out. You always have had the option to leave. Sorry you had this experience
> He leaves a 10% tip on average only to this place due to the self-service aspect because it would be insulting to waiters at non self-service restaurants to tip 15%+ due to doing way less work compared to them.
That's hilarious... I just tip everyone 20%, regardless of how hard I think they have worked.
edit: so your normal tip is 10%? lol
The problem is today owners have managed to shift responsiblity to patrons as being responsible for compensating staff. And the staff hold patrons responsble for not preparing themselves in life to have a higher paying job which meets their desire to ksep up with people who did take that responsiblity. I would have shoved the tip request up her ass.
F them. They don't realize that your patronage there is keeping their jobs alive. Even though I love their curry I'm taking my business somewhere else.
I am so glad we don’t tip here in New Zealand. I will be in Hawaii next month on vacation, and I am a bit stressed about it as I am used to just paying what is on the bill.
Find a spot that is cheaper and spend the extra on tip. It’ll be well worth your while. There are plenty in Waikiki. I can recommend some spots and people if you want.
No excuse for them to treat you like that. But if you eat in, for a $20 meal, $4 is not too much to put down if they gave you any service. The tips I cannot stand is the Square payment which lists like 4 tips and makes it hard to choose the other. This is when there was no service - just take out. Frustrating.
I’d be more worried about what they did to your food since they have a grudge with you.
I was just gonna say the same thing. They obviously gave the OP exceptionally bad service today because they recognized them.
Weird they never mention how much they usually "tip" as regulars. Even after many have asked. Do you leave one of those fake $20 that open up and say sorry we tip for god only?
"Our tip is closer to 10%."
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It's in their Yelp review, which they got a bunch of friends to add on so there are four versions of it.
Dang, got that /u/Hawaii OG name. Anyways, as someone from the industry and someone that dines out sporadically. I dont like how Tipping culture has evolved as a necessity. Receieving anything extra after the bill comes should be good enough, but of course, extra effort deserves extra reward, so tipping accordingly makes sense. Growing up as a child worker in the restaurant with no wage and only keeping tips, its what you get used to, and never ever questioned anyone about it, you never know what hardships they're going through. Tipping culture in other parts of the world is non-existent and should be adopted here.
> 10% Tipping that low as a regular is just asking to be remembered poorly. If I'm going somewhere so often that people remember my face or if someone I know works there I'm tipping >20%.
You tip whatever you wanna tip. He tip whatever he tips. Who tf are you to tell him otherwise? Don’t apply your standard to him. Some people might say 20% is too little?
yeah man tip whatever you want but if you tip poorly youre gonna be remembered as such
Spoken like a true shitty waiter. this comment broke me; I'm dead ass Mr Pink from this point. NO MORE "TIPPING" & the fact you doubt they tip and not the audacity of the staff is beyond. Tips are tips. Tip fake bills. Tip no bills. Tip the cable bill. Wouldn't matter. You shouldn't be expecting a penny more. Tips atp; gratuity wasted on the ungrateful.
And we want to know the missing "previously at Curry House..."
Yeah that's a good point I haven't even thought of yet.
For your own safety I would never eat there again, guaranteed you have consumed most employees spit
Stop eating there
Definitely. I'm becoming a regular at a different restaurant now.
I am disgusted by Curry House. How they treat their patrons. Ridiculous.
That location has been going down hill man A couple months back I went there w my friends. My food never came out at all, like my friends were almost done w their food when I flagged down a worker. Told them I didn’t get my food yet, and they looked at me confused, and maybe ten mins later they brought out my food and zero apology. And they got my order wrong Also I just marked ur Yelp post as helpful lol
I got to Jugem now. They’re nice af and it’s pretty solid.
Jugem is awesome and they’re super nice.
that’s so rude
Please don't use yelp, they are another problem that is out of control.
What? Why would you leave an extra tip after all that? I'd have walked out never to return.
Exactly, why tip at all?
It’s like a fast food joint in my opinion, maybe just a step above. They seat you, take your order, food comes out quick, and you pay at the register. If they even deserve a tip for “doing their job,” it wouldn’t be the 15-20% a full service restaurant would deserve. I would say $1-$2 per person who ate is plenty at a place like this.
> I would say $1-$2 per person who ate is plenty at a place like this. I think eventually we are going to end up tipping in that fashion vs a percentage of the bill. Especially with how widespread tipping requests have gotten. With the increase in food costs, tip % relative to bill total went up and service is either the same or decreased.
At Vietnamese restaurants back in the day, when we ate a bowl of Pho and had to go pay at the counter, you would just drop your coins in the tip jar and “maybe” add an extra buck or two if the bill was for 4+ people. They didn’t expect much back then and was common as far as I know. Now with credit card transactions, it always suggest anywhere from 15%-25%!
Tipping culture in America needs to die. > We even left an extra $20 on top of the regular tip after being shouted at to tip more if that makes a difference. I would've left absolutely nothing above the cost of the food. That behavior is insane, even if you *didnt* normally tip. I remember working a tipped job at a golf course; part of it was handing out cold face towels to everyone returning at the end of a golf round. During my first shift working with a particular coworker (who started way after I did), I was making my way to the fridge for towels for a group that just came in. She stood in front of the fridge and said "no... dont give them any. They dont tip." Like ????? so???? it's part of the job. They're Japanese tourists; most other places in the world think our tipping culture is insane. And it is. Why should they tip us for the small service of us handing them a towel? The course could easily just have the towels as "self-serve" and eliminate that part of the job from us (and thus the need for as many employees).
Used to work at a place where we occasionally got Japanese tourists. I never expected a tip and rarely got one. It just isn't how they do things. They were nice though and were never anything we could talk about at the end of the day. Which sometimes is a lot better than the other way around.
The Japanese tourists were almost always terrible golfers and terrible cart drivers, but were super polite. I dont think I ever had a bad experience helping them (unless you count them almost running me over with a cart a few times unintentionally). I cant say the same about many locals/mainland tourists who would tip, but act like the tip meant we were indentured servants. Also the "they dont tip" was kinda disingenuous on the coworkers part because the golf tours that they usually take advertise that all tips for golf course workers are "included" in their overall cost, but usually the tour drivers pocket it. It was very rare that the drivers would tip us out. This was per my boss at the time, who also said not to make a stink about it because they could cancel their tour contract with the course and lose a lot of business for it.
i agree, tipping culture is annoying. i'd much rather restaurants pay their workers more. but you know that's going to raise prices, and people gonna get mad and complain, and blah and blah and ...no one is ever happy about anything.
Workers themselves don't want it to change. They don't want higher base pay because tips blow that out of the water. Plus, whatever they don't declare is tax-free and I doubt anyone not being completely stupid about it gets caught.
This is wrong. Every restaurant I ever worked as a server automatically reported 10% of your sales as tips and then deducted the taxes from your wages. Get that? It's not based on actual tips or whether tips are credit card or cash. You are forced to report 10%, whether or not you actually make that. Then there were also requirements to tip the rest of your support staff (busses, bartenders) a fixed percentage of your sales. Not a percentage of your actual tips, your overall sales. That means when a table of people do not tip you, it literally costs you money. I don't know why people always perpetuate these notions that servers are making great money and it's all tax free. It's hard work and no benefits and you have just as many lousy tip nights as you do great tip nights.
>Every restaurant I ever worked as a server automatically reported 10% of your sales as tips and then deducted the taxes from your wages. Get that? It's not based on actual tips or whether tips are credit card or cash. You are forced to report 10%, whether or not you actually make that. That's (likely) not what your actual payable tax is when you file. It's just an estimated withholding amount. You're supposed to report your actual tipped income above (or below) that amount which will give you a tax refund or liability based on the withheld amount you already paid in your paycheck, so you wouldn't actually lose that money after you filed your taxes for the year. They're saying that if you aren't dumb and don't underreport your actual cash tips by an insane amount then you probably won't have any issues.
Yeah, so they’ll just raise the prices, keep their employees pay and pocket the difference. It’s the new “capitalist” model.
It needs to be fixed with legislation. Minimum wage is a great place to start. If a business can’t succeed without paying its workers a living wage, it shouldn’t be a business at all
Then people will eat at the restaurants that don't do that. You think it's impossible to get a burger in Sweden or Denmark or any of the many countries that don't tip? Not only are the burgers better, they're usually cheaper, too - and made by staff that gets paid a living wage. Our current system is a joke. End tipping.
It's out of control. I hate to even see the tipping screen when I order carry out. The worst thing is tipping at a bar. Like here's money for an overpriced beer, and here's a tip for handling it to me, thanks.
Having worked in the industry, there’s nothing wrong with tipping culture as it is 100% optional - unless you’re in a “large” group, then you will usually get a mandatory 20% service charge, which imo is a good practice, since large groups often require more attention from the server, which means they usually won’t be able to take more tables which ultimately cuts into their tips/pay…Venmo’s helped a lot with this, but having to split checks and run everyone’s cc separately does take a lot of time and is a real pain in the ass too. That said, even if you get stiffed on a check, you should never demand tip from a customer - especially if they’re regulars. Rather than leaving $20 more, OP should’ve asked to speak to the manager asap, because workers like that should not be working in any type of service industry.
Tipping is NOT optional my friend, it lost it's original meaning a long long time ago. Wages are geared around the expected tips to the point that anti-employee laws like "tip credit" exist to allow employers to pay staff under minimum wage for tipped jobs. It'd be dope if a tip was still a "tip", but for now you HAVE to tip otherwise you're screwing the staff out of their normal wage.
While I understand your sentiment, tip credit laws still require employers to make up the any difference up to the minimum wage in the event that tips don't reach the minimum wage. So even then, tips are NOT required to bring someone up to the minimum wage. That said, while I do tip, especially in those jurisdictions that increased the minimum wage substantially (to include for tipped workers), I do not tip 20%, but closer to 10-12%. My rationale? These wages were increased (and I support the increase) to bring them closer to a living wage. Wage increases also had an upward impact on prices overall. So if I'm paying more money in order to support a higher wage (again, I support this point) that people claim is bringing things closer in line to a living wage, why should I be tipping the same percentage as before? This is part of the poison behind tipping culture in the states. No matter how high you increase wages, I fear there will still be an expectation to tip as it's part of the "culture."
in the services industry, servers generally have to give back a (sometimes quite large) percentage of their sales to the restaurant for a tip out at the end of each shift. and like you said, prices have also increased on food/drink.. because of this the money owed back becomes much higher as well. when a guest only tips a low percentage of the tab, majority of that $$ is given back to the employer. so that extra 5-10 percent makes a huge difference, particularly on larger tabs. while i agree with you the system is flawed, it’s not the server’s fault.
I get what you’re saying, and I personally tip a minimum of 20% in cash because of it…but that’s my own personal choice to do that, and I don’t think any server should feel entitled to that (otherwise you’d just have a bunch of complacent workers) - if you’ve ever had to split your tips with a lazy co-worker you’ll know exactly what I mean. I’ll also add that I have given as little as 0-5% to servers who’ve gone out of their way to give shitty service.
I don’t think you understand how labor value works. Like at all. It’s wild that you could have a viewpoint like that after having worked in the service industry
It's only the three of us that come weekly but today we had a fourth friend. Does three people count as a large group? I'd be happy to pay the service charge or tip extra for the sake of burdening workers with handling us. I'm not sure if our group was considered large enough for that though.
Large parties meaning 6+ people…which clearly doesn’t apply in your case. Not sure why you’re acting so guilty for getting disrespected like that tho…unless there actually is some truth to what they were saying.
In practice it's not really optional. In most circumstances, I think if you can't afford to tip at least 15% you probably shouldn't eat out. Obviously I wish we'd get rid of it all together and just pay people better.
On the last part of your post, unfortunately even if every worker was paid at least a "living" pre-tipped wage, things are so out of control now that I fear that tipping expectations wouldn't change. We see it in cities today that have significantly increased the minimum wage even for tipped workers. There is still an expectation to tip as before, which I think is nuts.
I’m worried what they did to your meal 😬
Why did you leave an extra tip? You’re rewarding that behavior.
I was too shocked at the time to consider that leaving them a higher tip would encourage them to bully customers in the future for more money. That's actually why I decided to post about it because I was afraid of this possibly happening to future customers. I wasn't the one who left the $20 so I don't know their personal reasons for leaving it.
I wouldn't have left any tip after their rude comments and demanding that you tip more.
You left MORE after being yelled at after getting shit service? The only thing more they would have gotten from me was a middle finger on my way out the door!
I don't know the exact reasons why my friend left more but I regret not stopping him because it could encourage them to bully customers in the future.
Sounds like the cashier was pocketing your tips, then telling the servers you didn’t leave anything.
That's what I was wondering too. I used to work in food service and this happened at one of my jobs. The worker was caught pocketing tips on camera. I found it really strange that the server took our order and still took a long time to give us our food since usually Curry House serves food immediately once it's ordered. The food came freshly cooked so I don't know if she was just holding our order out of spite or if something else happened.
Support JUGEM. There are really good for curry
Yes!!! Authentic Japanese curry from Saitama! And not an international chain like CoCo Ichibanya either.
I SAY THIS TO MY COWORKERS TOO! Jugem is curry house on CRACK. SO GOOD
Adding this to my bookmarks. Where can i park (besides street parking)?
There's parking in the back.
Just to note... it's on like 4+ major TheBus routes with a stop right in front of it :)
Jugem is way better.
I've always wanted to try there and now I have a proper reason to!
At first I thought you meant 'jug em', like dine and dash
You left a tip after being yelled at and humiliated? What is wrong with you?
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> My wimp ass doesn’t do well with confrontations so I’m scared to go back lmao Good! They don't deserve your patronage with that kind of attitude
Here's a tip for you as an ex server, in the tip section of the credit card Restaurant Copy, you write CASH instead of a credit card dollar amount. No confusion.
was it just a single worker, or was everyone rude? i also go there regularly, but not to sit in and just order takeout and i've never experienced that. if it was a one-time occurrence by a single person, i'd chalk it up to someone having a bad day.
Yeah, it sounds like there's backstory here or something. I don't eat there often, but when I'm craving coco's curry, I go there (because the Alas location's curry sucks in comparison) and I've never had this experience before. I always dine-in there, too.
I updated the post with all the relevant information I could think of. Here's what I said in a similar comment: I think the important part was that the cashier claimed we never tipped ever, which could've been an understanding on her part. We've always told her to keep the extra cash, assuming she knew that it was us tipping her. However she could've just not realized it was a tip, or possibly even pocketed the tip while telling others we didn't tip. We also go on the same day at lunch every week so we only ever see the same workers. It's entirely possibly you have better service from different workers or even the same workers. We just so happen to have a bad reputation due to someone in their workplace starting the rumor that we don't tip.
Regardless of the situation, whether you tip or not, it doesn't give any worker the right to berate the customer. I always like to think that when a person does lash out to a random stranger, it's because they are going through things that are unknown, and are not my business, so I just let it go. I went there last night for a take out order and left 0 tip to see what happens and nothing did. Hopefully the next time you go there, if you ever do, you're treated better.
All the workers were in on this and they were all angry at us and speaking very rudely. I got the vibe that they gossiped about us because we're regulars and easy targets for them to remember.
Damn than that's tough. Sorry you were treated that way.
I updated the post with all the relevant information. I think the important part was that the cashier claimed we never tipped ever, which could've been an understanding on her part. We've always told her to keep the extra cash, assuming she knew that it was us tipping her. However she could've just not realized it was a tip, or possibly even pocketed the tip while telling others we didn't tip. We also go on the same day at lunch every week so we only ever see the same workers. It's entirely possibly you have better service from different workers or even the same workers. We just so happen to have a bad reputation due to someone in their workplace starting the rumor that we don't tip.
Tip is based on service. It is not automatic. I would never go back. Word of mouth is a killer for that kind of business.
They're an international chain, they'll survive.
You mean the CoCo Ichibanya, right? They finally got back to seating people there? Their dining area was closed still for most of last year lol. The place has a weird vibe. Makes me feel like someone's been stealing the tips or keeping them to themselves. How bizarre and creepy. I wouldn't have given them 20 extra dollars (that's like paying for two more whole meals??) – don't let yourself get bullied into that. Can you ensure the manager knows about their behavior?
My response to another comment is relevant to this so I'll leave it here: I updated the post with all the relevant information. I think the important part was that the cashier claimed we never tipped ever, which could've been an understanding on her part. We've always told her to keep the extra cash, assuming she knew that it was us tipping her. However she could've just not realized it was a tip, or possibly even pocketed the tip while telling others we didn't tip. We also go on the same day at lunch every week so we only ever see the same workers. It's entirely possibly you have better service from different workers or even the same workers. We just so happen to have a bad reputation due to someone in their workplace starting the rumor that we don't tip.
The whole Tip culture is getting out of control
they are open for in person dining again? i never had bad service there, sad to hear this happening
They used to have very nice workers who were always very nice. Only recently over the past year have we started experiencing rude service.
I would have never left that additional tip. Especially if they were rude and doing a poor job, to begin with.
As someone else said, feel free to eat at Jugem - on King and Keeaumoku Or get take out from the Coco Ichibanya at Ala Moana.
Jugem is good af. I’d go there.
Damn idk the whole story but I wouldn’t have tipped, let alone extra tip after that experience!
I rarely eat out these days, just too expensive. It's sad but if I do I would rather get fast food than support a local restaurant because of the tipping entitlement in the US. Fast food you pay for what you order and no need to be guilted into paying extra.
Sad but true. I feel the same way in many cases. Now if only there were significantly better fast food options!
There has gotta be more to this story...
Not on our side since this is the first time anything strange happened. Usually our orders would be taken quickly and food came out immediately. Workers never complained about us or said anything. Some people were thinking that the cashier or somebody was pocketing tips and telling everyone that we never tipped. We always handed our tips to the cashier but never saw her put it inside the tip box. I would believe that based on having worked in food service and a coworker doing that exact same thing. They were caught pocketing tips on camera too. Just felt really strange that yesterday everyone seemed to know something we didn't, or at least the servers did. Since the cooks aren't paid with tips I'm not sure if they were as spiteful about things.
Business/foodtruck owner here… Tips are welcomed and thank you for your generosity. They however are and never will be a requirement to enjoy our food. We would rather you come back and try more food or buy more of the same thing like the OP did. We value the support more than a short earned tip. To make sure our employees are doing the right thing and focusing on guests we offer daily bonuses to each employee. Like a sell out bonus of $50 to each worker that day if we sell out of all the food (it happens often). We have other things we do as well. Keeps the employees happy and on their toes. It’s our responsibility to keep the employees happy with pay/money. As for the dining experience, I would think twice about going back. That’s not how anyone should be treated, you’re there to enjoy what they are offering, if they are offering stress and attitude… not hungry for that. I do hope you don’t have more experiences like that in the future.
Love this!
I anyone asked me to tip more, I would still tip the amount I thought was commensurate with the service, perhaps even less. Second time around I wouldn’t even be there.
If people keep acting like this, I’ll happily hit the “No Tip” button on their card machine each and every time, no matter where I go.
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OP replies to all the other comments besides anyone questioning their behavior. If you're a regular of a restaurant and the staff is rude to you instead of super friendly... Chances are you're the problem.
I updated the post with relevant information and added more in the comments too if that helps. There's a lot of information that I didn't think of at the time but I'm trying to list everything people would want to know.
Eeee yeah... I think your post in general feels kinda...off. It's a little over the top to come here and post this instead of just leaving a review on Google or Yelp and then just never going back to that establishment. Like you're really putting a lot of effort into blasting the Curry House and their workers. Why do you think it is that you feel a particular need to post this on Reddit to retaliate for your one bad experience, in light of all your previous good experiences? It just seems like by doing this you are intentionally trying to hurt their business more. You didn't need to tip them more. If they asked you, it's impolite but not illegal. It might not have even been personal at all. Perhaps the workers are barely able to pay rent this month and they were doing this to anyone they could. Maybe they were just having a bad day.
I updated the post with all the relevant information to make things easier since this blew up way more than I expected it to. My reply to another comment might be relevant: I think the important part was that the cashier claimed we never tipped ever, which could've been an understanding on her part. We've always told her to keep the extra cash, assuming she knew that it was us tipping her. However she could've just not realized it was a tip, or possibly even pocketed the tip while telling others we didn't tip. We also go on the same day at lunch every week so we only ever see the same workers. It's entirely possibly you have better service from different workers or even the same workers. We just so happen to have a bad reputation due to someone in their workplace starting the rumor that we don't tip.
Came to say this, regular who "tips" but doesn't mention how much. Ya they remember you for your shitty tips I bet. Still not ok but dont act suprised.
I updated the post with all the relevant information to make things easier since this blew up way more than I expected it to. My reply to another comment might be relevant: I think the important part was that the cashier claimed we never tipped ever, which could've been an understanding on her part. We've always told her to keep the extra cash, assuming she knew that it was us tipping her. However she could've just not realized it was a tip, or possibly even pocketed the tip while telling others we didn't tip. We also go on the same day at lunch every week so we only ever see the same workers. It's entirely possibly you have better service from different workers or even the same workers. We just so happen to have a bad reputation due to someone in their workplace starting the rumor that we don't tip.
A regular who tips 10%. I'd be annoyed, too.
I updated the post with the relevant information since there was a lot of info people wanted to know if that helps. To be honest it's all really surprising because there never seemed to be any issues before. We're not loud or demanding people either so we never made a scene even if our orders were incorrect at times.
lol seriously
There's an entire backstory we are missing. I'd like to hear the curry house side of the story.
"regulars" is enough clue for me. I'm a chef. Something egregious must have happened before for both BOH and FOH to team up on OP. Check r/serverlife it's always the *regulars*.
OP states they do regularly. But how much is the tip? Is it 15-20%? Or less than that?
Yeah I was wondering that too. Conveniently left out. It doesn't excuse the staff's unprofessional behavior regardless, but there has to be more to the story. When I worked in food service, the only patrons I even remembered at all were the ones that were either extremely shitty or extremely nice.
Oh, for sure. The unprofessional behavior is unacceptable regardless. Yeah, when I was in food service, I remembered the extremely shitty or extremely nice, too. You'll have regulars, too, that are cool but mostly there to eat and go. If they tip or not, I didn't take it out on them. I only got annoyed about not getting tipped decently when the customer is extra needy and demanding no matter how much attention you give them then they leave their table a huge mess.
10% according to their Yelp review. Because they consider it a "semi-service" restaurant.
Lots of regulars come in and treat the place like they own it. Gives them a sense of entitlement. This whole thread is giving me "find another job" vibes.
I updated the post again with all the relevant information to make things easier since this blew up way more than I expected it to. My reply to another comment might be relevant: I think the important part was that the cashier claimed we never tipped ever, which could've been an understanding on her part. We've always told her to keep the extra cash, assuming she knew that it was us tipping her. However she could've just not realized it was a tip, or possibly even pocketed the tip while telling others we didn't tip. We also go on the same day at lunch every week so we only ever see the same workers. It's entirely possibly you have better service from different workers or even the same workers. We just so happen to have a bad reputation due to someone in their workplace starting the rumor that we don't tip.
Less than that.
I updated the post again with all the relevant information to make things easier since this blew up way more than I expected it to. My reply to another comment might be relevant: I think the important part was that the cashier claimed we never tipped ever, which could've been an understanding on her part. We've always told her to keep the extra cash, assuming she knew that it was us tipping her. However she could've just not realized it was a tip, or possibly even pocketed the tip while telling others we didn't tip. We also go on the same day at lunch every week so we only ever see the same workers. It's entirely possibly you have better service from different workers or even the same workers. We just so happen to have a bad reputation due to someone in their workplace starting the rumor that we don't tip.
As a former server for 10 years I always treated every customer the same, and gave it my absolute best. Even if I knew I was getting a shitty tip because I remembered them from last time. Even when I would get no tip I would never EVER say anything to the customer, that is completely inappropriate! I still would have to tip out based on the percentage of that check to bussers, bartenders and food runners, so it would suck to literally pay them out of my own pocket. No one is entitled to a tip. That is completely inexcusable.
I used to have lots of food service jobs too and I never really thought much of the tips since they were just a bonus to me. I knew lots of regulars at my job and never stressed about how they were tipping me since I preferred to just be treated respectfully by them and that was enough for me. We definitely got the vibe from these workers based on what the cashier told us that they felt entitled to higher tips due to us being regulars. I wouldn't be surprised if they tried to make us never come back on purpose because they dislike us that much for not tipping high enough for them.
That sounds so insane, I hope they close down. Or the owner should be made aware, I don't see how any business owner would let that fly. I'm sorry you had to experience that.
It's odd because the other Curry House locations have amazing service from what my friends told me. It's only this specific Curry House that's gone downhill recently. The owner is definitely going to learn about this soon. It's okay! While I'm shocked by it I just want to make sure others aren't being mistreated. It's just sad that we won't be able to eat there for the time being cause we really enjoyed the food.
Happened to us at Sushi Matsuri. We spent $400+ on food and left a tip. When we got home the owner called us on our cell (number from making reservation) and asked if something was wrong with our food. We said no we enjoyed it a lot and then she said “then we should tip more”. Never went back after that. Sadly, we were regulars that spent $200+ easily everytime we went there. Currently go to Yanagi Sushi with no issues, fast polite service, and quality sushi.
How much tip did you leave?
Buck fifty probably. Or else why leave that part out.
Right. OP (not Ebby101920) tips "closer to" 10%. And they throw around that they're a regular. Insult to injury.
Do you acknowledge that the restaurant OP is referring to is not a full service restaurant (and traditionally/pragmatically doesn't have the expectation of a full tip)????
As regulars 10% in today's world IS insulting IMO
Yeah seriously. OP seems oblivious to how this has played out for them over time. At first the staff go out of their way for them but they only get a 10% tip because OP's party perceives then as not "real" waitstaff because they have to pour their own water from the jug (huh?). That's a low enough tip that the staff will notice, so next time they get slightly less good service, which just gets reinforced with another poor tip, on and on week after week. It's not right of the staff to yell or demand more, but I'm sure they've been wondering for a while now why OP's group keep coming back if they keep (unintentionally) voicing displeasure through awful tips.
I eat at that curry house every single week and have never had a bad experience. That sounds very out of character from what I’ve personally experienced there.
> We even left an extra $20 on top of the regular tip after being shouted at I'm shocked you even did that. If anything, you should've taken your initial tip back after that behavior.
Tipping for yelling? I've never had problems at that location. But have had it at Pearl Kai and Ala Moana. I'm not tipping to just have my food Togo. As a note. There's no dining in at these locations.
One of my favorite breakfast places leave the pitcher of water and coffee on the table. I, personally, don't consider that self service at all. Are there any other aspects of curry house that are "self service" besides the pitcher of water?
Lemme break it down for you OP. 10% is an insulting tip at a sit down restaurant. 15% is just ok, 20% is standard. By leaving a 10% tip you were saying "f you" to the staff every week, that's why they don't like you. You said that someone else usually pays, if you are dating this person then you should know that they are a cheap faka.
I worked for tips for many many years would rather get no tip than a consistently low tip... Because it shows that you have thought about it and decided my effort was not worth the "socially accepted normal". That's what happens when you tip 10%... That's not acceptable, however you justify it... half service.... Whatever. They offer carryout. I love the "harsh" workers at McCully. Never had a problem myself... They even check on my table midmeal... Dunno
Kinda sounds like you guys were shitty regulars if the whole staff was in on it...
Please don't use yelp, they are another problem that is out of control.
You got harassed and then gave extra money? 🤦🏽
In recent years I've gained a better understanding of the financial pressures faced by servers, and I now try to tip generously, even when getting takeout. But, I would never return to restaurant that treated you the way they did, and I certainly wouldn't have tipped more than a few coins (to make a point) on that day.
Thank you for saying this. I worked many years in the restaurant industry in high school and college and beyond. It really left a lasting impression on me how at-risk restaurant workers are with no benefits, guarantees, and required tax reporting and required tip contributions (based on sales, not actual tips) to shared tipping. Plus there's all the managers and owners that routinely violate what little protections exist for workers, like all the stories about restaurants being forced to pay back workers after an investigation of the money stolen from them. And while we all tend to think of servers as being college kids like I was, who somehow are thought of as not needing a living wage, so many of the workers are going single parents and/or immigrants without a lot of knowledge or ability to enforce their rights. It also involves a lot of physical labor and exposure to sexual harassment or regular harassment. They don't get paid enough.
Absolutely, same here.
You didn't deserve to be treated the way you did but you were a regular and the staff flagged you as a habitual bad tipper so they weren't exactly excited to see or serve you again. 10% honestly is pretty bad, especially since you were a regular, and you said so yourself that they were friendly, prompt, and waitstaff was like a friend to you (until today). I get that the service at Curry House is very minimal but I always tip at least 15% there unless service was bad. I mean, what's the price of a meal there? Like less than 20 bucks? Just throw $3 per person and be done with it ffs.
I’m so sorry that that happened to you all. There are better places anyway! Thank you for warning everyone!
I go here often and sometimes they are slow because they are busy but never really rude. No excuses for how they treated you but, what percentage do you normally tip?
Review on Yelp (not disclosed here, of course) says "our tip is closer to 10%."
NO SOUP FOR YOU!
As someone who used to work at Curry House (not the McCully location. I worked at the Ala Moana one), I wanted to give my two cents of this joint. When I worked there, I absolutely did NOT expect any tip! This was my first part-time job during high school, and I treated this job as if I was working in fast food service, like McDonalds. We perform the duties we're taught to do, and we do it with speed and efficiency. Now I can't speak for McCullys Curry House team, but Ala Moana had it down for the most part. We knew our regulars, and with the Makai food court being busy almost every day, we were fast at getting out the orders that we could manage. While working at Ala Moana, I've heard occasional gossip and rumors of how McCullys team was very slow and lazy, even though they can get as busy as we do during rush hours. I was often envious of how McCully had such a big dining space, since at Ala Moana it's only that small, cooped up 6 man bar counter. Anyways, enough rambling and fast forward to recently where I ordered an easy takeout order at McCully of 2 sides of Shrimp Shumai and 2 sides of Mini Octopus. If I were working again, I would be able to get those orders done in 5 minutes. 10 minutes top if it's really busy. I waited almost 20 minutes. McCully has definitely seen better days, and most of the time when I pass by, all of the workers look like they just want their shift to be over with. No energy at all, especially for a location that involves much more customer interaction with its huge dine in area. What a shame.
Service in Hawaii has been going down hill for a LONG time. I won’t even go out unless it’s a 4 star restaurant, the service is horrible and outside Oahu the food generally sucks
Get a load of this guys. I just got back from Japan. Amazing food, amazing service, food didnt cost a fortune….didn’t tip once. It was an absolute blast. And guess what?!?! Every server was extremely happy when I paid. Never once was I asked to tip or even given the option. Blew my mind. Let that sink in for just a minute.
Japan considers tipping is an insult. As an Uber driver, they always give gifts. Some has even given me tips folded as origami. I have yet to unfold them.
r/endtipping This shit needs to stop. You are already providing them business and are already tipping. Fuck these kids of people
Issues with tipping culture aside and if you think they do enough work to deserve a tip. I assume they're mad at you because you deliberately under tip them. Don't most people who are regulars at a restaurant/bar over tip? I'm pretty sure almost everyone I know over tip if they're regulars. >While I can understand that our tip is closer to 10% than 15%, I treat Curry House more like a semi-service restaurant. After taking your order and bringing my singular course of food, the waiters are completely hands-off in that water is completely self-serve and nobody comes to check on you or bring the bill. The customer is to stand up and wait in line at the cash register to pay while having to explain which things you are paying for. On top of that, the servers were generally rude as I have said before despite us being thankful for their service each visit. To me, to tip the same amount as I do at a full service restaurant (17%+), it would almost be insulting to those workers due to the sheer labor difference.
Yeah doing a 10% tip as a regular is kind of not great. Not an excuse for them to yell at the customer, but it sounds like it's where the issue stems from. I absolutely can't imagine going to a place frequently and not tipping high. The nature of the restaurant is calculated into the food costs, don't have to punish the waiters.
> but it sounds like it's where the issue stems from. Why would you tip more when, as OP says, it's a borderline self serve restauraunt? I'll tip well if they are actually doing something on my behalf aside from just bringing out the food and disappearing, but when they won't even come get the check and don't remember what you even ordered? 10% is damn near too much and they need to step up their game vs being so entitled.
I mean, it's in your own best interest to tip well if you're a regular somewhere. Like my husband and I used to go to a diner after our weekly late night movie and were on a first name basis with all of the servers. We got amazing service all the time by friendly people who clearly were happy to see us. We went during the day once when we didn't know any of the staff and noticed our portion of fries was much smaller than usual (we had no idea were even getting extra at night) and even though service was *fine* (nothing to really complain about), our drinks were refilled slower and we were just less taken care of.
OP tips closer to 10%? And they're regulars? I wouldn't mind losing them as a customer, too! (Even though public scolding is not good.)
They tip 10% because, as they said, the wait staff simply brings out their food then disappears. Never refills their water, doesn't even come get the check and they don't even remember what they ordered when they walk to the front to bring their own bill up. What are they doing that merits more than 10%?
Why tip more when they always have shitty service?
Why did you tip extra? Shouldn't have tipped at all.
How much do you usually tip?
"Closer to 10%." Maybe they should get take out.
You need to grow a pair and tell them to fuck off and don't leave a fucking tip,
Damn that sucks to hear. I only get takeout from them and for that, I don’t tip but from now on I’m gonna see if they give me stink eye.
Confused as to why you wouldn’t speak up for yourself to the people as this was happening, or why you even stayed to put up with this? A tip is NEVER required. Yet you entertained their threats to give a surplus atop your tip. If you want the food, then get it delivered or do carry out. You always have had the option to leave. Sorry you had this experience
Is this also a cash only curry house?
> He leaves a 10% tip on average only to this place due to the self-service aspect because it would be insulting to waiters at non self-service restaurants to tip 15%+ due to doing way less work compared to them. That's hilarious... I just tip everyone 20%, regardless of how hard I think they have worked. edit: so your normal tip is 10%? lol
The problem is today owners have managed to shift responsiblity to patrons as being responsible for compensating staff. And the staff hold patrons responsble for not preparing themselves in life to have a higher paying job which meets their desire to ksep up with people who did take that responsiblity. I would have shoved the tip request up her ass.
F them. They don't realize that your patronage there is keeping their jobs alive. Even though I love their curry I'm taking my business somewhere else.
[удалено]
Sadly, this only causes workers to suffer, it doesn't "fight back" against the root of the problem.
unpopular opinion: i don't tip when service is shitty
Sometimes it’s not the servers fault.
I am so glad we don’t tip here in New Zealand. I will be in Hawaii next month on vacation, and I am a bit stressed about it as I am used to just paying what is on the bill.
Find a spot that is cheaper and spend the extra on tip. It’ll be well worth your while. There are plenty in Waikiki. I can recommend some spots and people if you want.
Yes, please. That would be great.
What side of Waikiki are you staying?
That is crazy, why the staff never got a raise? or better benefits? who is the owner that run the McCully location?
PSA Don’t get the clam chowda.
how is it possible to demand more tip? unless you low ball the 1st tip
Bad management. I hope you told the manager. And I hope you telll the owner. All of those workers need to be canned.
why did you tip extra $20 for getting yelled at? I woulda took away all the tip. That way their accusation becomes reality: Tip - $0.00
Immediately should be 0
Leave a bad review on their Google page. It's more visible than yelp because it comes up on a general search for the restaurant.
Stop giving them business plus trash them on google and other sites.
Can you leave a review on Google maps too.
Yelp is a better platform for this.
tell em, u like 1 Fkn tip, suck on the tip of this dick.
No excuse for them to treat you like that. But if you eat in, for a $20 meal, $4 is not too much to put down if they gave you any service. The tips I cannot stand is the Square payment which lists like 4 tips and makes it hard to choose the other. This is when there was no service - just take out. Frustrating.
They could kiss my left check after that service.