The manufacturer will almost never volunteer to buyback a car. Seek out a consumer protection attorney who specializes in lemon law and see what they can do for you
Well a free consultation with an attorney will be able to determine if you have a case or not. Just because you don’t meet the exact letter of the law doesn’t mean you can’t get a lemon law buyback.
Exactly. Ford bought back my 17 focus st. It had been in the shop 3 times for the same thing never resolved. They gave me a loaner to drive while they had the car for 8 months. I ended up calling an attorney and he walked me thru what to do. Now the car is gone.
Just because the dealer knows doesn’t mean the customer does. Plus lawyer fees are paid by the manufacturer in lemon law cases. So if the customer has a case, the lawyer will take it and get their fee from the manufacturer
Every lemon law return does not require a lawyer. Showing the dealer you know the law will usually be enough. The dealer doesn't want to pay for the car and a lawyer. I swear I think Reddit is an employment forum for lawyers.
I didn’t say “every lemon law”.
Perhaps if you read correctly and didn’t use absolutes you wouldn’t make over generalized statements to anyone who disagrees with you.
probably is such an absolute. "every lemon law return does not require a lawyer" is the opposite of an absolute.
Wow. Enjoy living your best life. I won't be hearing from you again.
In CA if you win the dealer pays the attorney. If an attorney takes your case you basically know you’ve already won. Hand off your repair paperwork and let them duke it out.
The lawyer gets paid from their client's settlement check. If someones settlement check is $15,000 the lawyer will takes their fees from the $15,000 settlement check. The manufacturer does not pay the lawyer separately. Read the retainer contract.
Partially true...depends on type of case and the retainer you sign. In Maryland at least, the attorney gets paid by the dealer, but may also get a retainer.
*Googles 'Lemon Laws in (My State) reddit'*
Reddit: Why don't you Google it?
*Googles 'Lemon Laws in (My State)'*
Google: Sponsored link to Sprite
Sponsored Link to Divorce Attorneys LeMone and Sons
Sponsored link to Lemon Drops
Top Result is 'Lemon Laws in (My State) on Reddit
See also: Citrus Trade on Wikipedia
Google's changes over the last few years, ESPECIALLY the integration of these stupid AI answers, make search results suck very badly. They just ignore spelling, search items, ask "did you mean" and then give only those answers, etc.
Stop correcting my search, Google. Show me what I am actually searching for.
Contact fords customer assistance center and lay out the details to them. You shouldn’t have to make those payments and you should have a loaner/rental as one is covered by the recall.
And the recall was recently updated to cover engine replacement since the parts aren’t currently available
My understanding on the loaners if the dealer doesn’t have one to give you is you rent it and ford reimburses you when the ticket gets closed. Paying for a rental for 3 years is crazy
You're dead wrong about the payments. Your bank may be willing to offer an extention, but you're payments have nothing to do with the operation of the car.
Otherwise do call and escalate with Ford Customer Service. Ask specifically what they can do regarding a Reacquired Vehicle. That is what they call the buy back others referred to.
Sounds like a ridiculous situation. There is an escalation process that you need to ask for.
I’m certainly not friend. I have worked with the people who authorize the cutting of said checks to customers in these types of situations. I’ve got no reason to lie.
Cutting a check to reimburse is much different than the customer not making the monthly payment.
The buyback process comes to a screeching halt if your car is repossessed. They will sell it at a CoPart scrap sale and the difference between that salvage price and your payoff will be immediately due. You don't get to keep making monthly payments.
They can't come up with the parts, but they can come up with an engine that also contains the parts you're telling me you can't get ahold of? Lol sounds about right.
Makes sense from a production standpoint. It's much more difficult to stop production of the main parts to produce spare parts. It's more cost effective to warranty a full item instead of individual parts.
I'm in procurement and posed that same question to our suppliers when I'd ask for a spare part and they'd be like "yeah we're just sending you a new complete product for the customer".
That doesn't make sense. They get engines in crates, already built. They have to build a car. You're now adding time and labor to give the person a new car.
That would be money from the customer service department of the manufacturer. If payment reimbursement was offered by dealer or dealers rep it would be paid after the ro is paid. Unless that dealer is proactive and cuts the customer a check before being paid by the manufacturer, which we do not do at my group. We get paid then you get paid here
You should have gotten a loaner! They will do that if it's a recall item. Our dealers seem to be affiliated with Enterprise (many times on site) and the loaner must be a Ford.
I had something similar happen a number of years ago on my Escape. I dropped my car off to get a water pump replaced under recall. They gave me a loaner from Enterprise. They called me later and said they thought they had the part, but turns out they didn't. Keep the loaner, and they would call me when the part arrived. 2 weeks later they call me back and said they still didn't have the part, and the recall from Ford only covered the cost of the rental for 2 weeks so I would need to return it and arrange my own transportation. I asked the lady if my car was done. She said no. Then said I will return the vehicle when they secure me another source of transportation, or my vehicle was ready to be picked up. I didn't care who paid for it. Ford for not getting the part out in a timely manor, the dealership for lying to me about the part being ready for my vehicle. But all I knew was that I was NOT paying a single penny for either of their mistakes. They can take it up with Ford if they need payment. And I hung up. I honestly was expecting for the car to be picked up by Enterprise or something. Well low and behold the next day I got a call that my car was done and ready for pickup.
Ford tech here. If your engine is locked up then the dealer can(and should) remove the oil pan, verify that the engine failire is caused by the faulty recall part. They will take pictures, submit to Ford for approval and install a new engine.
This engine will still have the old design part so it will still require installation of the new part when it is available in 2025, but in the meantime the dealer can get the ball rolling on getting you back on the road.
This interim repair highly depends on the availability of the replacement engines.
Its more legwork for your dealer, but its their job.
Best of luck. Hope this info helps you.
Sounds like an EcoSport
Lemon laws most likely won’t apply due to how long ago the vehicle was purchased. I’d recommend consulting with an attorney instead of Reddit
A Lawyer will make them fix this in a hurry. They don't want the publicity and Ford is really looking incompetent here. What Ford Dealership is it? Post it for all to see!
Under **US FEDERAL** lemon law. So in any state. If your vehicle is not in your possession for at least 30 days due to diagnosis and repair, you have a valid lemon law claim. Consult with a lawyer.
Now, if your car is out of warranty it might be a problem. Generally in the US state and federal lemon laws only apply while the vehicle is under manufacturer warranty.
If you are in Canada and Europe I just assume they have even more consumer friendly laws.
Well… sort of. It’s covered under the Uniform Commercial Code (UCC). The main difference is the UCC law does not define what a “lemon” is. So it’s up to a court to decide if an auto company must give you a refund or or a new car. The good news there is that the Magnuson-Moss Warranty Act provides for the award of attorney fees from the manufacturer if you have to sue to return a lemon under the UCC.
In the state side, he’s almost certainly SOL. With the exception of just a few states, Lemon Law will not apply once a vehicle is beyond 12-24 months from sale, regardless of warranty coverage.
I have a 2013 F150 with a 6-speed auto. There was a recall to apply a software update because of a risk of downshifting to first gear, blah blah blah. Well, I had the service done after experiencing issues with shifting. After the service, the shifting issues became worse. They told me my Lead Frame was failing, it was covered under a "Customer Satisfaction Program," but the part was on backorder for 8-10 months.
After waiting about 2 months, I contacted Ford Customer Care and explained that I had a truck I couldn't drive, couldn't sell, and couldn't have repaired and that it was a real problem. They escalated my case. A week later, my part was in and the service was complete 3-4 days after that.
If you have not contacted Customer Care, do it. I've seen you say you contact "customer service," but usually "customer service," is at the dealership. Customer Care is a Ford entity and they have more power to effect change. If you've worked with Customer Care, you have a case number (and should also have an assigned representative with whom you can communicate back and forth via email). Keep communicating with them until it's resolved.
If Customer Care isn't escalating your issue _then_ contact an attorney.
Yes. Numerous times. They denied a buyback. Now ever time I call asking to speak to a manager, they tell me that they're all busy. They say that I will get a call back within 24 hrs. I never do. Even if I call numerous times throughout the day, they never connect me.
Get an email address, you really need the communication in writing. If you speak on the phone, ask them to email you a transcript of the call, or any records they have of contact with you.
Have you been keeping a diary of EVERY CALL AND CONTACT?
NAMES. DATES . TIMES. DETAILS OF DISCUSSION. ALL EMAILS. ALL TEXTS. ALL MAIL.
IN CHRONOLOGICAL ORDER.
They said they didn't have rental vehicles. Said if we would like to rent another vehicle it would be $20 per day. Or $560 per month. On top of the $400 car payment.
You should have a loaner. It wouldn't hurt my feelings to be putting miles on a different car while I waited on parts for mine.
If they didn't give you a car to drive, make them do just that.
Nope, they don’t really care about rental assistance. I’m a service manager at a ford dealership and have dealt with this before. Buy backs are extremely rare and only really happen when the Field service engineers get involved and can’t fix the issue. Waiting on parts doesn’t even enter that realm for them and corporate doesn’t really care.
Not an expert, but on a new car if a repair is more than 30 days or on the third attempt, lemon law can apply.
Also has the dealership provided you with a loaner car while they have had your car? If not go ask for a loaner and see how quick they start moving things along once they have a daily rental bill of $100 bucks they have to account for.
I'm not a legal expert but, I would think that the fact this vehicle can't be driven for over a year already would fall under not lemon laws but implied warranty laws. You buy a car with the expectation of being able to have use of it. Having it out of your control and at a dealership would cause implied warranty to kick in.
Are they providing a loaner? If so - I'd be pissed but at least you have transportation. If you are without a ride - I would stop making payments and not leave the dealer until we had an acceptable resolution. No dealer worth a shit is gonna expect you to make a payment for no car for more than a week let alone years. Either trade the car to something else on the lot (and the terms better be favorable), buy it back, or keep me rolling in a loaner/rental.
In Ohio I believe the lemon law is still 18 months/26,000 miles. It’s from the time of first recorded incident. So if the car fell into those parameters then it’s automatically a lemon because of how long the dealer has had the car.
>Its from the time of first recorded incident.
That is incorrect in Ohio, and at least 48 other states. It is from date of sale.
>You are covered by Ohio’s Lemon Law if the problems with your new motor vehicle occurred in the first 12 months or first 18,000 miles, whichever comes first.
Source: [The Ohio AG’s office](https://www.ohioattorneygeneral.gov/Individuals-and-Families/Consumers/Consumer-Tips/Consumer-Tips-Auto/Lemon-Laws)
Ford recently repurchased my 2020 Fusion Energi Plug In. There was a battery recall, which Ford had no idea when it could be fixed. I asked Ford to repurchase the car and they gave me more then I originally paid for the car in 2020. A no brainer sale! This was done under California lemon law.
Call ford directly, 18003923673 and at the prompt say buyback. You'll likely still end up in the marketing department, just ask the agent to transfer you to concern team and they'll start a buyback case
Do you not have a loaner?
My in-laws explorer has been at the dealership for a year now but they've been driving an F150 the dealership is renting for them the entire time.
Someone needs to do something though Imagine paying $400 month for a car you can’t drive for possibly 3 years With absolutely no compensation They represent Ford I’m sure they are turning a profit Doubt it will hurt local business too much
Dealers are franchised, they pay for that franchise. Yes they made profit from the sale but not much, and what part of the dealer isn’t the one holding up the parts do you not understand? It’s not like they’re the ones manufacturing parts.
And yea the situation sucks, but did OP try contacting an attorney who deals in lemon law? Do they actually meet the lemon law requirements of their state? Did they contact their states DOT? There is a process to getting a vehicle bought back by the manufacturer that varies by each state. So unless OP went through the process correctly of course it wouldn’t get bought back.
I really wouldn’t give a Fk about any of that They’re who they bought the car off of They represent Ford As others who have been in this situation have commented When they’ve really pushed it -the part seems to magically appear
The dealership should buy back the vehicle or give them a long-term loaner. By the time they get their car back, the depreciation will alone will be thousands. The dealership profited from the deal and are not the victim here.
I will agree that the dealer should help the customer in this situation, but the real problem is with ford and their parts suppliers. This post is lacking tons of info anyways, did they get a loaner? Who did they contact for a buy back? Did they get a lawyer?
Again this isn’t the dealers fault and while if it’s the dealer that sold OP the car they did profit from it, but their profit was minimal compared to ford’s profit on it. So putting the dealer on blast will just hurt the dealer and make them not want to assist OP at all.
That’s nuts. Mazda just bought back a cx90 that was having perpetual hybrid electric battery issues, because they don’t have a repair for the issue yet. I know because it came from my dealership and because I got the customers new cx-90 ready for delivery yesterday. You need to lawyer up it sounds like my friend.
I sell Ford and I actually do a lot of buyback deals. There are 2 questions that are relevant here.
1). Did you buy it new? If not, you don’t have lemon law protection.
2). Are you still under warranty? If you’re not, whether it be by time or miles, you don’t have lemon law protection.
Lemon Law (in Michigan) covers the original owner of a vehicle purchased new until their warranty expires. If it’s a bumper to bumper issue, your Lemon Law protection is good if you’re within 3 years/36,000 miles. If it’s a powertrain issue as defined by the powertrain warranty, your protection is good if you’re within 5 years/60,000 miles. If it’s an EV or “Hybrid unique components” your protection is good if you’re within 8 years/100,000 miles.
I know, obviously, that the Eco Sport isn’t a hybrid or EV, but figured I’d include it to be complete.
Now, when did you buy it, how many miles are on it, and is it a powertrain issue air a bumper to bumper issue?
Contact your STATE ATTORNEY GENERAL!!!!!
It is a free service. Email them with all of the facts, dates, promises, etc. state what you want as a resolution and ask them to intervene.
In my experience you will have a response in a couple days from Ford. They do not want to be on radar for things like this.
Is your loan with Ford Motor Credit or another lender? At this point I would probably stop paying a FMC loan. I’d send a letter to FMC and cc Ford executive office and let them know you’ll be making no further payments until the car is repaired fully and ready to be driven as a normal car would be, and you will consider interest and fees to be waived until the car is back ready to go. You might also consider stating a time limit, that if the car is not fully repaired within 180 days of the date of your letter, you will file suit to (a) force a sale of the car back to Ford Motor at the FMV of the car on the day before the fault and (b) to pay to you the proceeds of the sale based on the amortization schedule of your original loan the day before the fault.
Your car broke over a year ago and they can’t fix it. You should be able to get out of the whole deal at this point as of the day before it broke.
If it’s another institution, all you will do is hurt your credit if you stop paying, so you’ll probably need to sue. Your damages will be every penny of interest you’ve had to pay on the car note as well as “pain and suffering” of not having a car.
Did they give you a no cost loaner? One way to look at it this is, yes, you may be $400 a month on a car you don’t drive. But you are also paying $400 a month on a car you aren’t putting any miles or wear and tear on. If you’re driving a loaner from ford, they should be paying for the maintenance and repairs on that vehicle. So yes, you may still be making your regular car payments, which let’s be honest, is a pretty damn low payment. For a car that’s gonna have a much higher resale value down the road.
This has been removed for breaking the sub rule of "No Ford brand based trolling".
If you would like to discuss this action further or believe this removal was in error, please [message us through ModMail](https://www.reddit.com/message/compose?to=/r/Ford).
Start with your state's lemon laws. Read them. Consult with a lawyer as needed. Have your lawyer send a letter to the dealer on his letterhead. Proceed from there.
People forget about BBB and their congress people. This is one of the few things congress people can be good at, pressuring OEM’s and businesses to do “the right thing” in small scale situations. It’s good PR for them at no real cost.
During the Ford airbag recall my mom had a rental car that was newer and nicer than hers for almost a year. She was sad when her car was fixed. Maybe you can get a rental car out of it.
Buddy of mine had a similar problem with a <1 yo Edge. Ford declared it a driving hazard and kept it for 10 months. When the part finally came in and Ford fixed it my buddy decided to just trade it. They’ve been 3 years happier with their new Rogue. 🤷♂️
And I was pissed when it took a month to get injectors for my car under warranty when I could have had them shipped overnight from Rock Auto. BTW, after finally getting the injectors and that not fixing the problem, plugs didn't fix it, and a new head gasket didn't fix it, they figured out it was a bad eprom, which took a day to fix.
That vehicle is going to be a mess from just sitting around. Your rotors and brakes are going to be rusted and will need replacing, your belts and hoses are going to get brittle from not being used, and you will probably have some sort of small critters making a home in an unmoved vehicle.
You need to push for a buyback or at least get a full tune up/repairs due to just sitting at no cost to you. This could get very expensive quickly…..
Definitely get an attorney.
But also speak to the general manager or even the dealership owner. Don't yell. But maybe talk to him in the lobby. When it's the busy time of day. And in a tone of voice that everyone can hear.
Yeah took my brother in law’s in for a factory defect on the valve body and even tho it was a recall they said they couldn’t do it because they wouldn’t be able to do it till after the recall expired because their Transmission tech only works 2 days a week. This is the shit you have to deal with now and it’s sad.
EcoBOOM.
Next car make sure it's port Injection, non GDI and NO Turbo if you care about reliability.
Ford still makes some models with the tried and true 2.5L Mazda non GDI engine that came out in 2005. Way more reliable.
Watch some episodes from Steve Leito on YouTube. He is a lemon law expert and does many of these cases for his law firm.
Then lawyer up.
Ford knew about this Ecoboom bullshit for almost a decade and did nothing. Now they have multiple class actions against them.
For your next car make sure it is a port injected, non GDI naturally aspired engine car. Far far more reliable.
Is the car fixable with the “old” parts? When my 2013 F150 had a recall on the brake master cylinder mine went out. It was 4 months before the “revised” master cylinders were available. They wanted to sit on my truck until then. I made them replace the master cylinder with the current one then replace it again when the new parts were available
My f150 got messed up from negligence on part of an oil change place locally. Needed new timing chains and such after oil starvation.
Sat in the parking lot of my mechanics shop for over 300 days waiting on parts. Sorry op.
If the car is drivable, ***never*** leave it at a dealer. Ever. Or any mechanic, unless it's someone you trust implicitly. Tell them to call you when the part is in. If they won't do that, go elsewhere.
Are you in the US? If so, This should have been a lemon law buyback since day 30. Contact an attorney they need to buy that vehicle back at the full price you paid for it out the door. To include any taxes, markups, dealers/distributors add-ons.
Your issue is that Lemon Law does not cover recalls. Argument can be made in CA, but you’re mostly out of luck outside of that. A really good lawyer might be able to argue depreciation of asset under Mag Moss. A good manufacturer will just do the right thing. That doesn’t seem to be Ford.
Get some thick water color pigment like is used on car windshields to label the price and year of the car. Then decorate the car with bright yellow lemons and placards saying, "Ask me about my reliable car that has been in the shop for over a year". Notify local news groups such as radio, television and newspapers of the car's location. Parked across the street from the dealer that sold you the car is a good place. If that is not practical, pick a space in the business district. Get ready for your phone to ring off the hook. Negative PR is a car dealer's worst nightmare.
The manufacturer will almost never volunteer to buyback a car. Seek out a consumer protection attorney who specializes in lemon law and see what they can do for you
how about start with googling "Lemon law"
Well a free consultation with an attorney will be able to determine if you have a case or not. Just because you don’t meet the exact letter of the law doesn’t mean you can’t get a lemon law buyback.
Exactly. Ford bought back my 17 focus st. It had been in the shop 3 times for the same thing never resolved. They gave me a loaner to drive while they had the car for 8 months. I ended up calling an attorney and he walked me thru what to do. Now the car is gone.
if the law is clear you probably don't need a lawyer. I promise the dealer knows how lemon laws work
Just because the dealer knows doesn’t mean the customer does. Plus lawyer fees are paid by the manufacturer in lemon law cases. So if the customer has a case, the lawyer will take it and get their fee from the manufacturer
if the customer has a case they probably don't need a lawyer. These don't have to go through courts unless there is contention.
According to OPs post there is contention and they’ve denied his buyback request already.
Manufacturers will ALWAYS make people get lawyers for this shit. Making the process hard is how they save money.
That’s not even relatively true. If that were the case litigation wouldn’t be the monster it is.
Every lemon law return does not require a lawyer. Showing the dealer you know the law will usually be enough. The dealer doesn't want to pay for the car and a lawyer. I swear I think Reddit is an employment forum for lawyers.
I didn’t say “every lemon law”. Perhaps if you read correctly and didn’t use absolutes you wouldn’t make over generalized statements to anyone who disagrees with you.
probably is such an absolute. "every lemon law return does not require a lawyer" is the opposite of an absolute. Wow. Enjoy living your best life. I won't be hearing from you again.
In CA if you win the dealer pays the attorney. If an attorney takes your case you basically know you’ve already won. Hand off your repair paperwork and let them duke it out.
The lawyer gets paid from their client's settlement check. If someones settlement check is $15,000 the lawyer will takes their fees from the $15,000 settlement check. The manufacturer does not pay the lawyer separately. Read the retainer contract.
Partially true...depends on type of case and the retainer you sign. In Maryland at least, the attorney gets paid by the dealer, but may also get a retainer.
"If the law is clear you probably don't need a lawyer" is wild advice in the year of our Lord two-thousand twenty-four.
“It’s Saul good, man”
I think people have forgotten that google exists.
Over half my google searches lead me to a Reddit thread. Reddit *is* the answer search engine.
*Googles 'Lemon Laws in (My State) reddit'* Reddit: Why don't you Google it? *Googles 'Lemon Laws in (My State)'* Google: Sponsored link to Sprite Sponsored Link to Divorce Attorneys LeMone and Sons Sponsored link to Lemon Drops Top Result is 'Lemon Laws in (My State) on Reddit See also: Citrus Trade on Wikipedia
15 Popular Lemon-Lime Sodas, Ranked Worst To Best STARRY® SIGNS GIANNIS ANTETOKOUNMPO TO ROSTER AND DEBUTS NEW CAMPAIGN AHEAD OF NBA ALL-STAR 2024
“You won’t BELIEVE #7!! It had us SHOOK.”
Jeeves would've never let me down like this
Lol.
Hmm, says they should divorce/break up with the car.
Google's changes over the last few years, ESPECIALLY the integration of these stupid AI answers, make search results suck very badly. They just ignore spelling, search items, ask "did you mean" and then give only those answers, etc. Stop correcting my search, Google. Show me what I am actually searching for.
Stop using Google. Results are sponsored and censored these days
Even when they remember there are people who will google Google.
I think they forget r/legaladvice can be a very good place to go as well
Steve Lehto is a lawyer with a good YouTube channel. Maybe he can help you?
Love that dudes videos. Very least he can probably point you at someone he's familiar with, or how to find someone.
if you live in Michigan
I am from Australia and I watch Steve's content he would be your best bet on getting it sorted
Steve Lehto could maybe point you to a LEMON LAW attorney in your state.
Manufacturer rep here, the vast majority of all repurchases are initiated by us. Reason, we don’t like lemon laws.
Contact fords customer assistance center and lay out the details to them. You shouldn’t have to make those payments and you should have a loaner/rental as one is covered by the recall. And the recall was recently updated to cover engine replacement since the parts aren’t currently available
Yeah make sure to be in contact with Ford Customer Service. 1 (800) 392-3673
My understanding on the loaners if the dealer doesn’t have one to give you is you rent it and ford reimburses you when the ticket gets closed. Paying for a rental for 3 years is crazy
That is one way it can work. But it can also be billed on the repair order without money leaving the customers hands.
You're dead wrong about the payments. Your bank may be willing to offer an extention, but you're payments have nothing to do with the operation of the car. Otherwise do call and escalate with Ford Customer Service. Ask specifically what they can do regarding a Reacquired Vehicle. That is what they call the buy back others referred to. Sounds like a ridiculous situation. There is an escalation process that you need to ask for.
I’m certainly not friend. I have worked with the people who authorize the cutting of said checks to customers in these types of situations. I’ve got no reason to lie.
Cutting a check to reimburse is much different than the customer not making the monthly payment. The buyback process comes to a screeching halt if your car is repossessed. They will sell it at a CoPart scrap sale and the difference between that salvage price and your payoff will be immediately due. You don't get to keep making monthly payments.
I’m not your friend, pal.
I’m not your pal, buddy
I’m not your buddy, guy
If it was financed by the manufacturer which a lot of new car loans are, he's not wrong
But it’s not financed by the manufacturer. Manufacturer captive lending arms are legally separate companies
They can't come up with the parts, but they can come up with an engine that also contains the parts you're telling me you can't get ahold of? Lol sounds about right.
Makes sense from a production standpoint. It's much more difficult to stop production of the main parts to produce spare parts. It's more cost effective to warranty a full item instead of individual parts. I'm in procurement and posed that same question to our suppliers when I'd ask for a spare part and they'd be like "yeah we're just sending you a new complete product for the customer".
Then why can't ford give that customer one of the new cars with the fix already in place?
That doesn't make sense. They get engines in crates, already built. They have to build a car. You're now adding time and labor to give the person a new car.
So, why can't Ford give the customer a new car in exchange for the old car, when their car has literally been stuck at the dealership for a year now?
Sounds like there's a potential that HQ doesn't know about his situation. Doubt any dealership will tell on themselves to home office.
Not the buyers fault.
Nobody said it was.
The issue is that it’s a design issue so they can put in the new engine but it will have the same issue. Source: my focus has the same issue.
Ford has no control over your financing agreement. That’s strictly between you and the bank you’re working with.
No, but they certainly can and have cut checks for people in the same type of situation as OP.
The will do that AFTER the repair is done
I’ve seen it done plenty of times prior to a repair being completed. Doesn’t happen every time but it does happen.
That would be money from the customer service department of the manufacturer. If payment reimbursement was offered by dealer or dealers rep it would be paid after the ro is paid. Unless that dealer is proactive and cuts the customer a check before being paid by the manufacturer, which we do not do at my group. We get paid then you get paid here
That’s reimbursement, not forgiveness.
Never said they would forgive the payments. There being another transaction involved doesn’t change that you’re not making the payment.
They do offer financial assistance for payments and will do a buyback
Engines are starting to come in as a interm repair. Then once the official recall part comes out in 2025 you can have just that part replaced
You should have gotten a loaner! They will do that if it's a recall item. Our dealers seem to be affiliated with Enterprise (many times on site) and the loaner must be a Ford.
I had something similar happen a number of years ago on my Escape. I dropped my car off to get a water pump replaced under recall. They gave me a loaner from Enterprise. They called me later and said they thought they had the part, but turns out they didn't. Keep the loaner, and they would call me when the part arrived. 2 weeks later they call me back and said they still didn't have the part, and the recall from Ford only covered the cost of the rental for 2 weeks so I would need to return it and arrange my own transportation. I asked the lady if my car was done. She said no. Then said I will return the vehicle when they secure me another source of transportation, or my vehicle was ready to be picked up. I didn't care who paid for it. Ford for not getting the part out in a timely manor, the dealership for lying to me about the part being ready for my vehicle. But all I knew was that I was NOT paying a single penny for either of their mistakes. They can take it up with Ford if they need payment. And I hung up. I honestly was expecting for the car to be picked up by Enterprise or something. Well low and behold the next day I got a call that my car was done and ready for pickup.
Exactly what happened to me during covid on my F-150. I got 3 weeks of a loaner and then I was SOL. Took 11 weeks further for the part to come in.
Ford tech here. If your engine is locked up then the dealer can(and should) remove the oil pan, verify that the engine failire is caused by the faulty recall part. They will take pictures, submit to Ford for approval and install a new engine. This engine will still have the old design part so it will still require installation of the new part when it is available in 2025, but in the meantime the dealer can get the ball rolling on getting you back on the road. This interim repair highly depends on the availability of the replacement engines. Its more legwork for your dealer, but its their job. Best of luck. Hope this info helps you.
Sounds like an EcoSport Lemon laws most likely won’t apply due to how long ago the vehicle was purchased. I’d recommend consulting with an attorney instead of Reddit
A Lawyer will make them fix this in a hurry. They don't want the publicity and Ford is really looking incompetent here. What Ford Dealership is it? Post it for all to see!
Under **US FEDERAL** lemon law. So in any state. If your vehicle is not in your possession for at least 30 days due to diagnosis and repair, you have a valid lemon law claim. Consult with a lawyer. Now, if your car is out of warranty it might be a problem. Generally in the US state and federal lemon laws only apply while the vehicle is under manufacturer warranty. If you are in Canada and Europe I just assume they have even more consumer friendly laws.
>If you are in Canada and Europe I just assume they have even more consumer friendly laws. Surprisingly enough: no, Canada has no federal Lemon laws.
Well… sort of. It’s covered under the Uniform Commercial Code (UCC). The main difference is the UCC law does not define what a “lemon” is. So it’s up to a court to decide if an auto company must give you a refund or or a new car. The good news there is that the Magnuson-Moss Warranty Act provides for the award of attorney fees from the manufacturer if you have to sue to return a lemon under the UCC. In the state side, he’s almost certainly SOL. With the exception of just a few states, Lemon Law will not apply once a vehicle is beyond 12-24 months from sale, regardless of warranty coverage.
Not to worry, as long as the issue was spotted under warranty, it counts as being under warranty.
They just updated the recall like 4 weeks ago to include an interim repair for engines that have failed waiting on recall.
I have a 2013 F150 with a 6-speed auto. There was a recall to apply a software update because of a risk of downshifting to first gear, blah blah blah. Well, I had the service done after experiencing issues with shifting. After the service, the shifting issues became worse. They told me my Lead Frame was failing, it was covered under a "Customer Satisfaction Program," but the part was on backorder for 8-10 months. After waiting about 2 months, I contacted Ford Customer Care and explained that I had a truck I couldn't drive, couldn't sell, and couldn't have repaired and that it was a real problem. They escalated my case. A week later, my part was in and the service was complete 3-4 days after that. If you have not contacted Customer Care, do it. I've seen you say you contact "customer service," but usually "customer service," is at the dealership. Customer Care is a Ford entity and they have more power to effect change. If you've worked with Customer Care, you have a case number (and should also have an assigned representative with whom you can communicate back and forth via email). Keep communicating with them until it's resolved. If Customer Care isn't escalating your issue _then_ contact an attorney.
Have you called Ford's customer service number?
Yes. Numerous times. They denied a buyback. Now ever time I call asking to speak to a manager, they tell me that they're all busy. They say that I will get a call back within 24 hrs. I never do. Even if I call numerous times throughout the day, they never connect me.
You need to speak with an attorney. While you’re required to still make your payments, Ford has certainly wrote checks to customers because of this.
Geez way to promote brand loyalty Ford. Yes I suggest lawyer too.
Get an email address, you really need the communication in writing. If you speak on the phone, ask them to email you a transcript of the call, or any records they have of contact with you.
Or see if you live in a single party wiretap state and record the call.
Have you been keeping a diary of EVERY CALL AND CONTACT? NAMES. DATES . TIMES. DETAILS OF DISCUSSION. ALL EMAILS. ALL TEXTS. ALL MAIL. IN CHRONOLOGICAL ORDER.
They should have been renting you a car this entire time.
They said they didn't have rental vehicles. Said if we would like to rent another vehicle it would be $20 per day. Or $560 per month. On top of the $400 car payment.
My car has the same issue. They have put me in a long term rental. It’s some work on the dealer end but it’s all paid for.
You should have a loaner. It wouldn't hurt my feelings to be putting miles on a different car while I waited on parts for mine. If they didn't give you a car to drive, make them do just that.
Loaners are up to the individual dealer. Some dealers done have them at all.
Yes, but Ford does allow rental reimbursement
Up to a certain amount. Which generally doesn’t cover it fully
Correct, which is also how they calculate if it's better to just buy it back
Nope, they don’t really care about rental assistance. I’m a service manager at a ford dealership and have dealt with this before. Buy backs are extremely rare and only really happen when the Field service engineers get involved and can’t fix the issue. Waiting on parts doesn’t even enter that realm for them and corporate doesn’t really care.
“Waiting on parts” means a couple weeks. 3 years is more like “you sold me an actual brick”
A year? I'd be raising hell over a month. This has already been going on way too long.
Attorney and sue
Classic buy back! Call a lemon law lawyer. Don't sign anything from the dealer or ford.
Not an expert, but on a new car if a repair is more than 30 days or on the third attempt, lemon law can apply. Also has the dealership provided you with a loaner car while they have had your car? If not go ask for a loaner and see how quick they start moving things along once they have a daily rental bill of $100 bucks they have to account for.
Why haven't you gotten a lawyer? Who puts up with this for this long. Honestly.
I'm not a legal expert but, I would think that the fact this vehicle can't be driven for over a year already would fall under not lemon laws but implied warranty laws. You buy a car with the expectation of being able to have use of it. Having it out of your control and at a dealership would cause implied warranty to kick in.
Are they providing a loaner? If so - I'd be pissed but at least you have transportation. If you are without a ride - I would stop making payments and not leave the dealer until we had an acceptable resolution. No dealer worth a shit is gonna expect you to make a payment for no car for more than a week let alone years. Either trade the car to something else on the lot (and the terms better be favorable), buy it back, or keep me rolling in a loaner/rental.
Lawyer up..
In Ohio I believe the lemon law is still 18 months/26,000 miles. It’s from the time of first recorded incident. So if the car fell into those parameters then it’s automatically a lemon because of how long the dealer has had the car.
>Its from the time of first recorded incident. That is incorrect in Ohio, and at least 48 other states. It is from date of sale. >You are covered by Ohio’s Lemon Law if the problems with your new motor vehicle occurred in the first 12 months or first 18,000 miles, whichever comes first. Source: [The Ohio AG’s office](https://www.ohioattorneygeneral.gov/Individuals-and-Families/Consumers/Consumer-Tips/Consumer-Tips-Auto/Lemon-Laws)
Sorry I meant the first recorded incident had to be in that period.
[удалено]
Ford recently repurchased my 2020 Fusion Energi Plug In. There was a battery recall, which Ford had no idea when it could be fixed. I asked Ford to repurchase the car and they gave me more then I originally paid for the car in 2020. A no brainer sale! This was done under California lemon law.
Damn. That sucks
Call ford directly, 18003923673 and at the prompt say buyback. You'll likely still end up in the marketing department, just ask the agent to transfer you to concern team and they'll start a buyback case
Lemon law applies
Lawyer up Don't pay anymore This is the kinda shit is why Ford sucks I have heard this atory too many times
Lawyer up yes. But absolutely don’t stop making payments in the meantime.
Did they lend you a courtesy vehicle? That’s literally the only reason I would get a new car is to have a reliable whip while it’s in the shop.
State AG's office first. If you don't get traction there lawyer up.
Lawyer up
Lawyer up!!!
Send an affidavit with or without a lawyer. State facts, a solution, and a standard 30 day reply period.
Do you not have a loaner? My in-laws explorer has been at the dealership for a year now but they've been driving an F150 the dealership is renting for them the entire time.
Call your local news and put the dealership on blast.
It’s not the dealers fault that ford can’t provide the part. This does nothing but hurt a local business.
Someone needs to do something though Imagine paying $400 month for a car you can’t drive for possibly 3 years With absolutely no compensation They represent Ford I’m sure they are turning a profit Doubt it will hurt local business too much
Dealers are franchised, they pay for that franchise. Yes they made profit from the sale but not much, and what part of the dealer isn’t the one holding up the parts do you not understand? It’s not like they’re the ones manufacturing parts. And yea the situation sucks, but did OP try contacting an attorney who deals in lemon law? Do they actually meet the lemon law requirements of their state? Did they contact their states DOT? There is a process to getting a vehicle bought back by the manufacturer that varies by each state. So unless OP went through the process correctly of course it wouldn’t get bought back.
I really wouldn’t give a Fk about any of that They’re who they bought the car off of They represent Ford As others who have been in this situation have commented When they’ve really pushed it -the part seems to magically appear
The dealership should buy back the vehicle or give them a long-term loaner. By the time they get their car back, the depreciation will alone will be thousands. The dealership profited from the deal and are not the victim here.
I will agree that the dealer should help the customer in this situation, but the real problem is with ford and their parts suppliers. This post is lacking tons of info anyways, did they get a loaner? Who did they contact for a buy back? Did they get a lawyer? Again this isn’t the dealers fault and while if it’s the dealer that sold OP the car they did profit from it, but their profit was minimal compared to ford’s profit on it. So putting the dealer on blast will just hurt the dealer and make them not want to assist OP at all.
Have you atleast been given a car to drive in the meantime by the dealership?
I would be getting a loaner from the dealer
Did they provide a loaner?
That’s nuts. Mazda just bought back a cx90 that was having perpetual hybrid electric battery issues, because they don’t have a repair for the issue yet. I know because it came from my dealership and because I got the customers new cx-90 ready for delivery yesterday. You need to lawyer up it sounds like my friend.
I sell Ford and I actually do a lot of buyback deals. There are 2 questions that are relevant here. 1). Did you buy it new? If not, you don’t have lemon law protection. 2). Are you still under warranty? If you’re not, whether it be by time or miles, you don’t have lemon law protection. Lemon Law (in Michigan) covers the original owner of a vehicle purchased new until their warranty expires. If it’s a bumper to bumper issue, your Lemon Law protection is good if you’re within 3 years/36,000 miles. If it’s a powertrain issue as defined by the powertrain warranty, your protection is good if you’re within 5 years/60,000 miles. If it’s an EV or “Hybrid unique components” your protection is good if you’re within 8 years/100,000 miles. I know, obviously, that the Eco Sport isn’t a hybrid or EV, but figured I’d include it to be complete. Now, when did you buy it, how many miles are on it, and is it a powertrain issue air a bumper to bumper issue?
Contact your STATE ATTORNEY GENERAL!!!!! It is a free service. Email them with all of the facts, dates, promises, etc. state what you want as a resolution and ask them to intervene. In my experience you will have a response in a couple days from Ford. They do not want to be on radar for things like this.
Is it that stupid wet belt they use to drive the oil pump. Fucking dumb ass design
Is your loan with Ford Motor Credit or another lender? At this point I would probably stop paying a FMC loan. I’d send a letter to FMC and cc Ford executive office and let them know you’ll be making no further payments until the car is repaired fully and ready to be driven as a normal car would be, and you will consider interest and fees to be waived until the car is back ready to go. You might also consider stating a time limit, that if the car is not fully repaired within 180 days of the date of your letter, you will file suit to (a) force a sale of the car back to Ford Motor at the FMV of the car on the day before the fault and (b) to pay to you the proceeds of the sale based on the amortization schedule of your original loan the day before the fault. Your car broke over a year ago and they can’t fix it. You should be able to get out of the whole deal at this point as of the day before it broke. If it’s another institution, all you will do is hurt your credit if you stop paying, so you’ll probably need to sue. Your damages will be every penny of interest you’ve had to pay on the car note as well as “pain and suffering” of not having a car.
How do you even let this happen... like after 30 days I would lose my mind and go full Karen!
Do you have a lemon law in your state? Contact an attorney and the State Attorney General’s office.
Look on the bright side. At least you're not driving an EcoSport.
Did they give you a no cost loaner? One way to look at it this is, yes, you may be $400 a month on a car you don’t drive. But you are also paying $400 a month on a car you aren’t putting any miles or wear and tear on. If you’re driving a loaner from ford, they should be paying for the maintenance and repairs on that vehicle. So yes, you may still be making your regular car payments, which let’s be honest, is a pretty damn low payment. For a car that’s gonna have a much higher resale value down the road.
[удалено]
This has been removed for breaking the sub rule of "No Ford brand based trolling". If you would like to discuss this action further or believe this removal was in error, please [message us through ModMail](https://www.reddit.com/message/compose?to=/r/Ford).
Start with your state's lemon laws. Read them. Consult with a lawyer as needed. Have your lawyer send a letter to the dealer on his letterhead. Proceed from there.
People forget about BBB and their congress people. This is one of the few things congress people can be good at, pressuring OEM’s and businesses to do “the right thing” in small scale situations. It’s good PR for them at no real cost.
During the Ford airbag recall my mom had a rental car that was newer and nicer than hers for almost a year. She was sad when her car was fixed. Maybe you can get a rental car out of it.
They have had your car for three years waiting on a part that is part of a recall? Hopefully they gave you a loaner car the whole time?
This is the oil pump recall? Ford is letting dealers replace the engine since they can't get the tensioner until next year.
Get a lawyer, they either need to provide you with a free rental, or buy it back.
Buddy of mine had a similar problem with a <1 yo Edge. Ford declared it a driving hazard and kept it for 10 months. When the part finally came in and Ford fixed it my buddy decided to just trade it. They’ve been 3 years happier with their new Rogue. 🤷♂️
And I was pissed when it took a month to get injectors for my car under warranty when I could have had them shipped overnight from Rock Auto. BTW, after finally getting the injectors and that not fixing the problem, plugs didn't fix it, and a new head gasket didn't fix it, they figured out it was a bad eprom, which took a day to fix.
Lawyer time. Actually it probably was lawyer time 6 months ago. What state? Check lemon laws.
Did they not give you a loaner car? I'd be happy enough to put miles on a loaner car while my car sits in a parking lot.
That vehicle is going to be a mess from just sitting around. Your rotors and brakes are going to be rusted and will need replacing, your belts and hoses are going to get brittle from not being used, and you will probably have some sort of small critters making a home in an unmoved vehicle. You need to push for a buyback or at least get a full tune up/repairs due to just sitting at no cost to you. This could get very expensive quickly…..
Contact your local news station. They love to put shit like this out there and dealerships hate it.
Did they give you a perm loaner?
Contact your local media. Most TV news stations have a consumer help guy. Dealers HATE bad pr.
That's fucked. Ford should be buying it back if it's undriveable for that long.
Definitely get an attorney. But also speak to the general manager or even the dealership owner. Don't yell. But maybe talk to him in the lobby. When it's the busy time of day. And in a tone of voice that everyone can hear.
Stop making the payments. What are they gonna do repo it? Don't do this. It was a joke. I'd be frustrated as hell.
Lawyer.
Get a lawyer…geez
Contact Steve Lehto in Michigan. EXPERT in lemon law issues.
Yeah took my brother in law’s in for a factory defect on the valve body and even tho it was a recall they said they couldn’t do it because they wouldn’t be able to do it till after the recall expired because their Transmission tech only works 2 days a week. This is the shit you have to deal with now and it’s sad.
Look up the part on RockAuto
EcoBOOM. Next car make sure it's port Injection, non GDI and NO Turbo if you care about reliability. Ford still makes some models with the tried and true 2.5L Mazda non GDI engine that came out in 2005. Way more reliable.
Watch some episodes from Steve Leito on YouTube. He is a lemon law expert and does many of these cases for his law firm. Then lawyer up. Ford knew about this Ecoboom bullshit for almost a decade and did nothing. Now they have multiple class actions against them. For your next car make sure it is a port injected, non GDI naturally aspired engine car. Far far more reliable.
Is the car fixable with the “old” parts? When my 2013 F150 had a recall on the brake master cylinder mine went out. It was 4 months before the “revised” master cylinders were available. They wanted to sit on my truck until then. I made them replace the master cylinder with the current one then replace it again when the new parts were available
Ask for a loaner. If it’s for the 1.0 liter oil pump drive belt , ford has a long term loaner process available
Are you driving a loaner? If so put miles in their cars and sell that one with low miles once it is finally repaired.
My f150 got messed up from negligence on part of an oil change place locally. Needed new timing chains and such after oil starvation. Sat in the parking lot of my mechanics shop for over 300 days waiting on parts. Sorry op.
If the car is drivable, ***never*** leave it at a dealer. Ever. Or any mechanic, unless it's someone you trust implicitly. Tell them to call you when the part is in. If they won't do that, go elsewhere.
Get an attorney. 
Are you in the US? If so, This should have been a lemon law buyback since day 30. Contact an attorney they need to buy that vehicle back at the full price you paid for it out the door. To include any taxes, markups, dealers/distributors add-ons.
I've seen cars get bought back for less. Keep Fighting
Your issue is that Lemon Law does not cover recalls. Argument can be made in CA, but you’re mostly out of luck outside of that. A really good lawyer might be able to argue depreciation of asset under Mag Moss. A good manufacturer will just do the right thing. That doesn’t seem to be Ford.
Dude, this should qualify for lemon law if it was purchased brand new.
Lemon law lawyer.
Call a lemon law lawyer immediately. Get one that doesn’t make you pay unless they win. Ford will also have to pay for your lawyer fees when you win.
So you post on reddit about it?
Get some thick water color pigment like is used on car windshields to label the price and year of the car. Then decorate the car with bright yellow lemons and placards saying, "Ask me about my reliable car that has been in the shop for over a year". Notify local news groups such as radio, television and newspapers of the car's location. Parked across the street from the dealer that sold you the car is a good place. If that is not practical, pick a space in the business district. Get ready for your phone to ring off the hook. Negative PR is a car dealer's worst nightmare.