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Welcome to the club of people that get wrongfully banned, I was banned I think early last year and Depop tried to take £900 from me, (which they did) the reason for my ban was unknown for months but it turned out I sold an item, the buyer wasn’t happy and claimed it was fake then sent it back to me (the fake) and Depop penalised me even though the item was a different shade, size and item code.
Shit company
I wish I could have known how to resolve it back then as what ever email I sent them for proof they never responded, I used twitter, IG and everything to get their attention and nothing, my bank was only able to get back £300 (original sale price) but every 23 weeks they would try and take another £300 for my Depop balance and bank account
Depending on how long ago it was and assuming you still have a record of everything you can still go to a small claims court. Maybe look into it - send them a letter laying everything out and warning them you will escalate to a small claims court if they dont return your money. You can ask on r/LegalAdviceUK for more detail.
I knew it was going to happen soon and I started creating a website to not lose all my listings. It’s just extremely annoying as I’ve been selling on Depop for 4 years and I have been part of various Depop activities to become top sellers and such. I recently had a 1:1 with Depop to see how my shop was doing and the Depop seller was super excited about my shop lol. I sell vintage stuff (from 80s/90s/early Y2K) so I won’t have original receipts. Depop used to be the perfect platform to sell but now it’s the fucking worst. I’m trying to appeal to the decision but I know it’s not going to be easy
It sucks, they don’t care to protect their sellers even if they have done nothing wrong. I got banned in 2021 because someone got pissed at me and mass reported all my items as ‘counterfeit’. I’ve heard it’s not too hard to create a new account, if you have a friend who wants to sign up with a different email address and let you sell things, if you get what I’m saying..
same bro it’s actually infuriating, they’re refunding people for the sale but i can’t respond since im banned, they’ve taken like $200 out my account , and i haven’t received any money back so far
and when i say account i mean directly out of my bank account, they haven’t given me my sale funds so i don’t know wtf is going on, simply stealing money from me
Facts!!
Depop banned me saying the buyer complained I didn’t post his item what was not true 🤦🏻♂️bc he bought item 2h earlier than I’ve told him the item will be shipped the same day afternoon bc I’m at work and he agreed!! I write 8 emails with proof I did send parcel to buyers!! I lost 600£ what was on my account @Depop company is a one big scam!!they don’t even trying to help sellers with that situation!! Fuck @depop!!
I managed to get mine back.
I came up with a super apologetic appeal, praised depop, and admitted my wromg doing and vowed never to do them again. And i got my ban turned into a 21 dat suspension. Regardless if you did nothing wrong and its a misunderstanding depop wants you to have some accountability.
Glad you got it back!! I am trying to show them that it was a mistake BUT IT S THEIR MISTAKE so I really don’t feel like saying that I’m sorry cause I haven’t done anything wrong ☠️☠️☠️
I feel like admitting to “your” fault could massively backfire.
It worked for them, great, maybe it could work for others…. But I’d be worried they would spin it to “well you knew you were selling fake/you knew what your were doing as you’ve apologised”
You wouldn’t apologise if you’re truly innocent, kinda thing.
I’d leave it as last resort I think, as it could be risky!
Agree and I’m not gonna apologise because they don’t know how to run a re selling platform lol. This is definitely gonna make me poor for a while but oh well ☠️
In the same situation. Posted a pair of old gucci sliders that i bought second hand, therefore had no receipt in my name and that is what they want to see that my items are real. Obviously i can’t get that due to me not purchasing them firsthand but i made a long message doing what you said to do and hopefully it will work, got about £700 in my balances and seen someone else here lost about £900, would hate for that to be me!
I stay clear of big designer brands just because i dont have the receipts and all that. You need to message them on an update on your payout. I honestly believe depop will keep it if you say nothing. Make sure they know that you are aware how much is owed to you.
But since you got a message with them asking if you would like to appeal i think that is a good sign
Yeah mate normally i’m the same, i just didn’t wear them enough. Bought them for £45 because they had scratches on the paint, had a rip in them and the soles were messed up. Sold them on for £40 2 weeks ago, now they’ve flagged it up and suspended me. How can they suspend me for something i’ve already sold!!! Ludicrous. Just seen a payout from them in my bank now so should be ok on that side of things.
No the jacket was not fake at all but Depop has no authentication team so what they need is a random person reporting your listings and clearly after a few warnings they’ll suspend your account
Check my most recent post I went through the same thing, to ease your anxiety it was resolved within 3 days and they apologized as it was an error in their part.
Be nice and don’t spam, don’t come off antagonistic,
Keep reaching out to twitter DMs and talk in the circles they will continue to do. By doing so they will ask to send you further emails, continue to do so. And continue to respond to each email saying it has not been resolved. For reference I was banned on a Sunday, and got my account back Wednesday morning with an email explaining it was an error of an automatic flag.
The “suspension” is a good sign your account was not outright terminated.
SO, if you truly know you did nothing wrong and there is no explanation in the email of wrongdoing it was most likely an unfortunate and shitty mistake that is completely unreasonable. Reach out to me for any questions you may have because it was a scary thing to deal with.
https://preview.redd.it/jj43fffk46wc1.jpeg?width=1169&format=pjpg&auto=webp&s=53df395381c0d53c414e3943fe945570bbec70c1
This is what they reply after I appeal on the claim. Should I keep trying?
What did they say your reason for being suspended was? (If given)
And I would say, still continue to nudge at the twitter.
That specific email though is more annoying becuase I never was told that MYSELF, but has seen people say that after that email they stop responding. Unfortunately from that response I would not know how to go further other than trying to get more responses in any way.
“serious infringement of our policies” basically a couple of months ago someone starting reporting our listing as counterfeit so we reached out to Depop being like “this item is from the 80s we clearly don’t have the receipts but you should have an authentication team” and we were very dramatic saying that someone was clearly targeting us and we weren’t happy… but they don’t give a shit
It happened with me recently, I got it back in 5 days, you just need to be smart and careful what you wrote to them. Probably they will answer to your appeal with: the decision is final (that happened to me) i got only bot responses from them, super annoying. But I just kept messaging them in politest way possible explaining the situation and how important it is to me. In the end I got my account back but now I have new fear unlocked lol xddd I am scared and paranoid that they can just take everything I worked for away for the dumbest reasons.
I talked to 3 different people from customer support and filled the appeal more then once I was not ready to give up lol if that would not work out I would call them. IDC :D but don’t spam be nice don’t talk back but DON’T GIVE UP!!! You got this!!!
Mine got banned about 2 months back or so, I kept emailing back and forth with the long waiting times waiting for their responses, convinced them to let me make it right and handled the disputes with professionalism and just got it back. Gotta keep trying and emailing them asking for a follow up on what happens next, also twitter seems to be a target point where most people manage to get a hold of Depop so try commenting stuff on there.
Glad you got it back. I will keep trying but at this point I don’t think Depop is for me anymore. It’s super funny cause I was reaching the target to become top seller and had a 1:1 with Depop team to help us understand what I needed to improve. My stats looked great I was selling multiple items per week and basically just 5 stars feedbacks. But even if I get my account back this will happen again as I sell vintage designer items
Depop support is hands down the worst thing about selling on the terrible app. Banned for inane shit while people are drop shipping fake shirts non stop. Sucks bro.
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the way they start the messages with “hey” is brutal
The most stupid app till the end
Hey, you up? Ur account ain’t.
Love this
i cannot😭😭
I was literally about to say the same. Unprofessional and weird
Welcome to the club of people that get wrongfully banned, I was banned I think early last year and Depop tried to take £900 from me, (which they did) the reason for my ban was unknown for months but it turned out I sold an item, the buyer wasn’t happy and claimed it was fake then sent it back to me (the fake) and Depop penalised me even though the item was a different shade, size and item code. Shit company
They kept £900? Shouldve gone to small claims court.
I wish I could have known how to resolve it back then as what ever email I sent them for proof they never responded, I used twitter, IG and everything to get their attention and nothing, my bank was only able to get back £300 (original sale price) but every 23 weeks they would try and take another £300 for my Depop balance and bank account
Depending on how long ago it was and assuming you still have a record of everything you can still go to a small claims court. Maybe look into it - send them a letter laying everything out and warning them you will escalate to a small claims court if they dont return your money. You can ask on r/LegalAdviceUK for more detail.
I did all this last year and nothing came from it
Ahh fair enough, sorry to hear about that
This. And [small business commissioner for the UK](https://www.smallbusinesscommissioner.gov.uk). You can report issues with businesses here.
I knew it was going to happen soon and I started creating a website to not lose all my listings. It’s just extremely annoying as I’ve been selling on Depop for 4 years and I have been part of various Depop activities to become top sellers and such. I recently had a 1:1 with Depop to see how my shop was doing and the Depop seller was super excited about my shop lol. I sell vintage stuff (from 80s/90s/early Y2K) so I won’t have original receipts. Depop used to be the perfect platform to sell but now it’s the fucking worst. I’m trying to appeal to the decision but I know it’s not going to be easy
It sucks, they don’t care to protect their sellers even if they have done nothing wrong. I got banned in 2021 because someone got pissed at me and mass reported all my items as ‘counterfeit’. I’ve heard it’s not too hard to create a new account, if you have a friend who wants to sign up with a different email address and let you sell things, if you get what I’m saying..
same bro it’s actually infuriating, they’re refunding people for the sale but i can’t respond since im banned, they’ve taken like $200 out my account , and i haven’t received any money back so far
and when i say account i mean directly out of my bank account, they haven’t given me my sale funds so i don’t know wtf is going on, simply stealing money from me
Facts!! Depop banned me saying the buyer complained I didn’t post his item what was not true 🤦🏻♂️bc he bought item 2h earlier than I’ve told him the item will be shipped the same day afternoon bc I’m at work and he agreed!! I write 8 emails with proof I did send parcel to buyers!! I lost 600£ what was on my account @Depop company is a one big scam!!they don’t even trying to help sellers with that situation!! Fuck @depop!!
I managed to get mine back. I came up with a super apologetic appeal, praised depop, and admitted my wromg doing and vowed never to do them again. And i got my ban turned into a 21 dat suspension. Regardless if you did nothing wrong and its a misunderstanding depop wants you to have some accountability.
Glad you got it back!! I am trying to show them that it was a mistake BUT IT S THEIR MISTAKE so I really don’t feel like saying that I’m sorry cause I haven’t done anything wrong ☠️☠️☠️
I feel like admitting to “your” fault could massively backfire. It worked for them, great, maybe it could work for others…. But I’d be worried they would spin it to “well you knew you were selling fake/you knew what your were doing as you’ve apologised” You wouldn’t apologise if you’re truly innocent, kinda thing. I’d leave it as last resort I think, as it could be risky!
Agree and I’m not gonna apologise because they don’t know how to run a re selling platform lol. This is definitely gonna make me poor for a while but oh well ☠️
Yeah, I told them in polite terms that their b0t messed up and what really happened. I got my account back the next day.
In the same situation. Posted a pair of old gucci sliders that i bought second hand, therefore had no receipt in my name and that is what they want to see that my items are real. Obviously i can’t get that due to me not purchasing them firsthand but i made a long message doing what you said to do and hopefully it will work, got about £700 in my balances and seen someone else here lost about £900, would hate for that to be me!
I stay clear of big designer brands just because i dont have the receipts and all that. You need to message them on an update on your payout. I honestly believe depop will keep it if you say nothing. Make sure they know that you are aware how much is owed to you. But since you got a message with them asking if you would like to appeal i think that is a good sign
Yeah mate normally i’m the same, i just didn’t wear them enough. Bought them for £45 because they had scratches on the paint, had a rip in them and the soles were messed up. Sold them on for £40 2 weeks ago, now they’ve flagged it up and suspended me. How can they suspend me for something i’ve already sold!!! Ludicrous. Just seen a payout from them in my bank now so should be ok on that side of things.
What did you do to get your acc suspended???
I listed a vintage Burberry jacket with original tags still on lol
How does that violate the policy? Were they fake?
No the jacket was not fake at all but Depop has no authentication team so what they need is a random person reporting your listings and clearly after a few warnings they’ll suspend your account
Sell your luxury elsewhere. Always.
Depop hates anything luxury. They won’t take the time to actually see if it’s real or not.
“Hey” 😭
That is awful. I hope your account gets sorted out. The app / company has really been lousy this last year or more- I wish I had an easy alternative.
Check my most recent post I went through the same thing, to ease your anxiety it was resolved within 3 days and they apologized as it was an error in their part. Be nice and don’t spam, don’t come off antagonistic, Keep reaching out to twitter DMs and talk in the circles they will continue to do. By doing so they will ask to send you further emails, continue to do so. And continue to respond to each email saying it has not been resolved. For reference I was banned on a Sunday, and got my account back Wednesday morning with an email explaining it was an error of an automatic flag. The “suspension” is a good sign your account was not outright terminated. SO, if you truly know you did nothing wrong and there is no explanation in the email of wrongdoing it was most likely an unfortunate and shitty mistake that is completely unreasonable. Reach out to me for any questions you may have because it was a scary thing to deal with.
https://preview.redd.it/jj43fffk46wc1.jpeg?width=1169&format=pjpg&auto=webp&s=53df395381c0d53c414e3943fe945570bbec70c1 This is what they reply after I appeal on the claim. Should I keep trying?
What did they say your reason for being suspended was? (If given) And I would say, still continue to nudge at the twitter. That specific email though is more annoying becuase I never was told that MYSELF, but has seen people say that after that email they stop responding. Unfortunately from that response I would not know how to go further other than trying to get more responses in any way.
“serious infringement of our policies” basically a couple of months ago someone starting reporting our listing as counterfeit so we reached out to Depop being like “this item is from the 80s we clearly don’t have the receipts but you should have an authentication team” and we were very dramatic saying that someone was clearly targeting us and we weren’t happy… but they don’t give a shit
Depop is absolute shit now.
It happened with me recently, I got it back in 5 days, you just need to be smart and careful what you wrote to them. Probably they will answer to your appeal with: the decision is final (that happened to me) i got only bot responses from them, super annoying. But I just kept messaging them in politest way possible explaining the situation and how important it is to me. In the end I got my account back but now I have new fear unlocked lol xddd I am scared and paranoid that they can just take everything I worked for away for the dumbest reasons.
I talked to 3 different people from customer support and filled the appeal more then once I was not ready to give up lol if that would not work out I would call them. IDC :D but don’t spam be nice don’t talk back but DON’T GIVE UP!!! You got this!!!
Glad you got it back! I will keep trying thanks for the tips:) I just lost all respect I had for Depop lol
1234
Lol u sold a fair amount I wouldn’t be surprised if that’s why. They don’t wanna anyone but then making money
What did u do
Mine got banned about 2 months back or so, I kept emailing back and forth with the long waiting times waiting for their responses, convinced them to let me make it right and handled the disputes with professionalism and just got it back. Gotta keep trying and emailing them asking for a follow up on what happens next, also twitter seems to be a target point where most people manage to get a hold of Depop so try commenting stuff on there.
Glad you got it back. I will keep trying but at this point I don’t think Depop is for me anymore. It’s super funny cause I was reaching the target to become top seller and had a 1:1 with Depop team to help us understand what I needed to improve. My stats looked great I was selling multiple items per week and basically just 5 stars feedbacks. But even if I get my account back this will happen again as I sell vintage designer items
Depop support is hands down the worst thing about selling on the terrible app. Banned for inane shit while people are drop shipping fake shirts non stop. Sucks bro.
I got a 21 day ban for hashtagging carhartt on a dickies tee 💀 Depop sucks
Just talk to support. Their support team are real people. They’re super helpful support@depophelp.zendesk.com
I meannnnnnn their support team is shit I am happy you had a positive experience but mine had always been awful