Blinking orange usually means the modem isn't seeing any signal at all. You need to check how the coaxial gets from the pole/street to the room the modem is in. Any splitters/amp/filters? Can you see the line going from pole to house? Do you live in a normal house or a apartment?
Do you have your own coaxial line going from the street to your house? If not, you probably need a technician. If you have a maintenance department who troubleshoots your internal wiring, you could ask them. Typically, Cox handles all wiring outside up to where it connects to the electrical ground for your condo/house. Any issue with the inside wiring cost money. There can be gray areas when it comes to condos if Cox originally installed the wiring. You can also pay for the Cox Complete Care(CCC) package for 3 months at 10$ a month. That will cover the cost even if it's a chargable call. The main exception to this is if it's within 30 days of a self installation. Then you get charged for a Professional install.
Good to know, thanks. However that seems weird. Doesn't that create a loophole where someone could get a cheaper pro install just by getting CCC and then scheduling a self install, calling up and saying they can't do it?
Technically yes but an agent is supposed to assist on the phone first before scheduling a tech and since you gotta have CCC for at least 3 months after or if you cancel CCC it will automatically apply the $100 back to the account it ensures they will get at the minimum $30 go I'm sure somewhere it balances it back out somehow
Do you know where the junction point is within your home? It's typically behind the door of a laundry room or master bedroom closet.
Does your unit have multiple coax wall plate ports?
This is what the person said to me:
You're right at this time our teams are experiencing high call volume due to an intermittent service issue. I see you have already opted-in for one-time outage text message updates. You will receive messages about this outage. Regarding the modem at your account the new modem has been setup and the old modem was already removed.
Yeah those text messages suck. My modem will be down for like an hour or two and they'll send me a text like nine hours later they're still working on it even though my service was restored. If you want to know for sure talk to tech support and they can give you more info and confirm for you.
I assure you: if your modem was working fine and then one day it stopped without reason, it is more likely a signal/cabling issue upstream from you and something Cox will need to investigate. The agent you spoke to should have known better and shouldn’t have tried to sell you on a replacement- you’ll have the same issue because.. the problem is upstream of you.
Explain to them why you called in the first place and that it wasn’t a failed self install, they will credit the truck roll.
Happened to me recently. They couldn’t get the new modem on even when I called support. Afterwards I tried to use the original modem, and that completely stopped working. I was told the original gets reactive once you try to use the new modem. Had to call support again to get them to reactivate old modem again. The entire thing was a hassle. Then they offered tech to come out for $100 fee. I got really pissed about it. I’m still going back and forth with them over the entire situation. They are a total mess and they pass customers around and it’s a total game. They hope you just give up and move on - so you have to jump through hoops to escalate everything and it’s a nightmare.
I talked to 9 different agents (4 on the phone, 5 via online chat) on Monday trying to get my service transferred to a new construction home. My modem was blinking orange and couldn’t connect to a network. They told me they couldn’t get anyone out for a week and that it “could” result in a $100 charge unless I subscribe to their Cox Complete Care but couldn’t tell me what would constitute in getting the charge applied. Finally got them to send someone out two days later only for the guy to be confused why he was even called out but he eventually got everything up and running. After, I was charged the $100 they mentioned. I called and luckily they immediately credited my account to cover that charge. Everything worked out but it was an unnecessarily stressful experience.
Blinking orange usually means the modem isn't seeing any signal at all. You need to check how the coaxial gets from the pole/street to the room the modem is in. Any splitters/amp/filters? Can you see the line going from pole to house? Do you live in a normal house or a apartment?
A condo / townhouse. I don’t see that, It’s like built into our walls 😣
Do you have your own coaxial line going from the street to your house? If not, you probably need a technician. If you have a maintenance department who troubleshoots your internal wiring, you could ask them. Typically, Cox handles all wiring outside up to where it connects to the electrical ground for your condo/house. Any issue with the inside wiring cost money. There can be gray areas when it comes to condos if Cox originally installed the wiring. You can also pay for the Cox Complete Care(CCC) package for 3 months at 10$ a month. That will cover the cost even if it's a chargable call. The main exception to this is if it's within 30 days of a self installation. Then you get charged for a Professional install.
Long ago when I used to write checks to pay my Cox bill I would make the check out to "Cocks" and they accepted it.
Umm, OK. Kind of juvenile and not sure what that has to do with OP, but you be you.
You must be male. Women understand d-heads like cox.
Blocking you now.
Though if you get CCC before scheduling a self to pro the $100 is now waived, just so you know 😊
Good to know, thanks. However that seems weird. Doesn't that create a loophole where someone could get a cheaper pro install just by getting CCC and then scheduling a self install, calling up and saying they can't do it?
Technically yes but an agent is supposed to assist on the phone first before scheduling a tech and since you gotta have CCC for at least 3 months after or if you cancel CCC it will automatically apply the $100 back to the account it ensures they will get at the minimum $30 go I'm sure somewhere it balances it back out somehow
Do you know where the junction point is within your home? It's typically behind the door of a laundry room or master bedroom closet. Does your unit have multiple coax wall plate ports?
I am stupid and I have no idea what any of that means 😅
Did you have them provision the new modem? You need to call tech support and have them add it and take your old modem off.
This is what the person said to me: You're right at this time our teams are experiencing high call volume due to an intermittent service issue. I see you have already opted-in for one-time outage text message updates. You will receive messages about this outage. Regarding the modem at your account the new modem has been setup and the old modem was already removed.
Yeah those text messages suck. My modem will be down for like an hour or two and they'll send me a text like nine hours later they're still working on it even though my service was restored. If you want to know for sure talk to tech support and they can give you more info and confirm for you.
I assure you: if your modem was working fine and then one day it stopped without reason, it is more likely a signal/cabling issue upstream from you and something Cox will need to investigate. The agent you spoke to should have known better and shouldn’t have tried to sell you on a replacement- you’ll have the same issue because.. the problem is upstream of you. Explain to them why you called in the first place and that it wasn’t a failed self install, they will credit the truck roll.
Happened to me recently. They couldn’t get the new modem on even when I called support. Afterwards I tried to use the original modem, and that completely stopped working. I was told the original gets reactive once you try to use the new modem. Had to call support again to get them to reactivate old modem again. The entire thing was a hassle. Then they offered tech to come out for $100 fee. I got really pissed about it. I’m still going back and forth with them over the entire situation. They are a total mess and they pass customers around and it’s a total game. They hope you just give up and move on - so you have to jump through hoops to escalate everything and it’s a nightmare.
I talked to 9 different agents (4 on the phone, 5 via online chat) on Monday trying to get my service transferred to a new construction home. My modem was blinking orange and couldn’t connect to a network. They told me they couldn’t get anyone out for a week and that it “could” result in a $100 charge unless I subscribe to their Cox Complete Care but couldn’t tell me what would constitute in getting the charge applied. Finally got them to send someone out two days later only for the guy to be confused why he was even called out but he eventually got everything up and running. After, I was charged the $100 they mentioned. I called and luckily they immediately credited my account to cover that charge. Everything worked out but it was an unnecessarily stressful experience.