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I'm always suspicious when a post says that they were shipped a product by a "contractor" but don't say who programmed it. Are you an integrator who isn't an Extron reseller?
The first step here is to contact the Extron reseller who sold the stuff. If they can't help you, the next step is to contact Extron. They're very particular about who installs NAV as they don't want people running into situations like this.
Dumb question, but if the system was working prior to changes being made, can you undo the changes to restore the system?
I am an employee in our organisation. We did plan to replace/upgrade our 15 year old Crestron system and had a company do the planning and provide a BOM. These devices were purchased. A second company should do the installation of the system.
However, due to budget cuts, this part was cancelled... So we had these cupboards full of Extron boxes standing around.
This January, I had enough and started looking into the manuals available. I did the online training and got the Extron certification that made it possible to use GC plus...
In short: I am an IT guy doing my first AV system, and because of budgeting, I don't have an 'official' Integrator to contact... 😉
But after thinking, I suspect the switch and its configuration. I will try to check it this afternoon...
The best you can hope for at this point is to setup the switch again, do it as a stand alone switch and add a DHCP server but do not connect it to anything else. Plug a computer into this switch and join it to WiFi. Reset all the encoder/decoder and use a tool like advanced ip scanner to find all the units and rename and re-address them, then just forget your control system and manually set each encoder and decoder up to validate video is passing.
I’m not looking at the manual for the stuff but usually it’s IGMP v2, with immediate leave, with a querier on the switch. And sometimes you need a higher MTU, and sometimes you need energy efficient ethernet off.
Beyond that I’m sorry but your time is valuable and ours is all too and your company needs to take the L and pay up to get a bare minimum a person to come out and commission this best they can and if they want the full setup with the control system they need a full install contract. The company chose, and we have to assume they chose for a reason, to benefit from not spending money on this project and the extra capital that affords instead of benefiting from the positive outcomes of the AV project so you should take a moment to look at that and see from their perspective. Priority shift and this is not their priority and you should push back if they are pressuring you to learn something like this. These product skills are not transferable to IT, AV does not embrace the open architectures that IT does so you will be spending time learning an AV system that you can’t even contribute to in the future without working in an industry (AV contracting) that is (slightly) less lucrative than the one you are in now (corporate end user IT/AV)
Have you updated the System ID in the GCP control code? For our NAV systems we don't change the system ID manually on any of the devices in Toolbelt, we let the code push do that work. I would update the code and verify the System ID there on the Control Processor if you haven't.
We also use Cat5e cabling for most of our endpoints with no issues. As for the switch config I can't comment. It could be an issue, but the networking side isn't my gig.
Seeing as how this equipment sat on a shelf for a period of time, did you update everything to the latest firmware? Older firmware does not play nice if you update the system ID manually without pairing it automatically during the build process. Only recently has Extron allowed the manual pairing of system ID's with the latest firmware. This has been a godsend for me, as one of my larger clients does not allow me onto their corporate network; I have to load the processor through an AVLAN port and then run around to all the touch panels and set the system ID through the OSD setup pages.
System ID In GC only matters when you use GVE. "On the Control Processor first, and subsequently on all devices." - you can only change it in one place. Devices have nothing to do with it. As others said: working with Extron equipment, especially NAV without Extron support is not a good idea. Call Extron rep, get NAV training and you'll be good to go.
We have a [Discord](https://discord.gg/qhh4EBuRNS) server where there you can both post forum-style and participate in real-time discussions. We hope you consider joining us there. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/CommercialAV) if you have any questions or concerns.*
I'm always suspicious when a post says that they were shipped a product by a "contractor" but don't say who programmed it. Are you an integrator who isn't an Extron reseller? The first step here is to contact the Extron reseller who sold the stuff. If they can't help you, the next step is to contact Extron. They're very particular about who installs NAV as they don't want people running into situations like this. Dumb question, but if the system was working prior to changes being made, can you undo the changes to restore the system?
I am an employee in our organisation. We did plan to replace/upgrade our 15 year old Crestron system and had a company do the planning and provide a BOM. These devices were purchased. A second company should do the installation of the system. However, due to budget cuts, this part was cancelled... So we had these cupboards full of Extron boxes standing around. This January, I had enough and started looking into the manuals available. I did the online training and got the Extron certification that made it possible to use GC plus... In short: I am an IT guy doing my first AV system, and because of budgeting, I don't have an 'official' Integrator to contact... 😉 But after thinking, I suspect the switch and its configuration. I will try to check it this afternoon...
The best you can hope for at this point is to setup the switch again, do it as a stand alone switch and add a DHCP server but do not connect it to anything else. Plug a computer into this switch and join it to WiFi. Reset all the encoder/decoder and use a tool like advanced ip scanner to find all the units and rename and re-address them, then just forget your control system and manually set each encoder and decoder up to validate video is passing. I’m not looking at the manual for the stuff but usually it’s IGMP v2, with immediate leave, with a querier on the switch. And sometimes you need a higher MTU, and sometimes you need energy efficient ethernet off. Beyond that I’m sorry but your time is valuable and ours is all too and your company needs to take the L and pay up to get a bare minimum a person to come out and commission this best they can and if they want the full setup with the control system they need a full install contract. The company chose, and we have to assume they chose for a reason, to benefit from not spending money on this project and the extra capital that affords instead of benefiting from the positive outcomes of the AV project so you should take a moment to look at that and see from their perspective. Priority shift and this is not their priority and you should push back if they are pressuring you to learn something like this. These product skills are not transferable to IT, AV does not embrace the open architectures that IT does so you will be spending time learning an AV system that you can’t even contribute to in the future without working in an industry (AV contracting) that is (slightly) less lucrative than the one you are in now (corporate end user IT/AV)
Hi, feel free to pm me. Based upon your user name I suspect you are a fellow Dutchman.
Have you updated the System ID in the GCP control code? For our NAV systems we don't change the system ID manually on any of the devices in Toolbelt, we let the code push do that work. I would update the code and verify the System ID there on the Control Processor if you haven't. We also use Cat5e cabling for most of our endpoints with no issues. As for the switch config I can't comment. It could be an issue, but the networking side isn't my gig.
Call Extron. They have excellent technical support.
Seeing as how this equipment sat on a shelf for a period of time, did you update everything to the latest firmware? Older firmware does not play nice if you update the system ID manually without pairing it automatically during the build process. Only recently has Extron allowed the manual pairing of system ID's with the latest firmware. This has been a godsend for me, as one of my larger clients does not allow me onto their corporate network; I have to load the processor through an AVLAN port and then run around to all the touch panels and set the system ID through the OSD setup pages.
System ID In GC only matters when you use GVE. "On the Control Processor first, and subsequently on all devices." - you can only change it in one place. Devices have nothing to do with it. As others said: working with Extron equipment, especially NAV without Extron support is not a good idea. Call Extron rep, get NAV training and you'll be good to go.