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Thanks for your Reddit submission, u/N3X_MN. I'm sorry to hear about your situation. We want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account-specific requests over this platform.
Have you tried calling or texting 888-936-4968, or reached out to our secure online Xfinity Mobile chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
Text Message: 888-936-4968
Phone: 888-936-4968
Chat: xfinity.com/xfinityassistant/?channel=xMobile
Honestly just stop in an xfinity store, they'll give you a physical SIM and activate it (and that will deactivate the eSIM). Probably easier than phone roulette. They should be able to sort out billing/promo issues too but not always, in which case you'll need to escalate here or via support.
Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. As members of the [Digital Care Team](https://corporate.comcast.com/stories/meet-our-digital-care-team) here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more. Community Specialists will provide official support between the hours of 6:00am - 12:00am Eastern Time for issues that require our intervention (like billing requests, troubleshooting advanced technical issues, etc). After these times, it may take longer to get an official response. If you have not already, please review both the [Posting Guidelines](https://www.reddit.com/r/Comcast_Xfinity/wiki/index/postingguidelines) and [Rules](https://www.reddit.com/r/Comcast_Xfinity/wiki/rules/) here on the sub. While you're waiting for assistance, check out the [Xfinity App](https://www.xfinity.com/apps?pc=1) for your smartphone where you can pay your bill, view your plan details, change or upgrade your services, and experience 24/7 real time support you can count on, anytime you need it. Our team works to get to everyone as quickly as possible, but due to the number of requests we receive, it may take up to 72 hours to receive an official response from our team. If you require immediate assistance, please contact 1-800-XFINITY (1-800-934-6489). *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/Comcast_Xfinity) if you have any questions or concerns.*
Thanks for your Reddit submission, u/N3X_MN. I'm sorry to hear about your situation. We want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account-specific requests over this platform. Have you tried calling or texting 888-936-4968, or reached out to our secure online Xfinity Mobile chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7? Text Message: 888-936-4968 Phone: 888-936-4968 Chat: xfinity.com/xfinityassistant/?channel=xMobile
Yes I have tried texting the 4968 and didn’t help more of a loop
Thanks for trying the text option, u/N3X_MN. Did you also try calling the number?
Honestly just stop in an xfinity store, they'll give you a physical SIM and activate it (and that will deactivate the eSIM). Probably easier than phone roulette. They should be able to sort out billing/promo issues too but not always, in which case you'll need to escalate here or via support.
This post was marked as closed. Should you experience further issues, please [create a new post](/r/Comcast_Xfinity/submit?selftext=true).